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Sagging after only 1 week
Disappointingly our Quokka mattress was a dud that caused terrible back pain. I did a lot of research before buying our Quokka mattress and was confident it was going to be suitable for our comfort preferences and I was looking forward to having a mattress that would last many years. The feel of the mattress in terms of pressure relief was good as soon as we tried it, so I was initially hopeful but the first 3 nights on the Quokka I couldn't bear to stay in bed my back was in so much pain, and I moved to the couch. The following 3 nights I pers...isted staying on the mattress, thinking maybe I just wasn't used to it, but on the morning after the 6th night I felt a distinct feeling of sagging and so I shuffled to the centre of the bed and found that there was already a ridge formed in the middle of the mattress - I shuffled across and UP. The latex did not recover when I moved back to the side - I moved back down into a dip. My partners side was sagging even more than my side, and he is longer and leaner than me, so it didn't make any sense that the sagging was from our body indentations. We measured the sag at about 1cm but after about 3 or 4 more days, we measured sagging on one side of our mattress was 1.7cm, the other side was about 1.4cm. This is only 3mm short of the warranty which is supposed to last 20 years, so I'm completely confused about how this could happen. I could only guess that this was a manufacturing defect and the sagging had been present from the beginning, why else would a latex mattress that is supposed to last 20 years be so closed to reaching a warranty claim after only 1 week?! But that said, it didn't make sense that the sag could have existed from the beginning because it got worse over just a few extra days. We contacted Quokka and they seemed even more confused than us. We sent them pictures of the sagging with the mattress assembled on the flat hardwood floor (to be sure our bed frame wasn't the problem) - the sagging was measuring exactly the same on the floor, and I even tried sleeping on it on the floor for 2 nights with the same discomfort. Quokka offered to send out a replacement layer if we could identify the problem layer in the 3 layer medium mattress, but all 3 layers were affected by sagging to some degree. This baffled us even more, because if it was a manufacturing defect, what were the chances that we would receive 3 layers of latex with this problem but the staff at Quokka claimed to have never seen this before in latex?? So baffling. The staff we communicated with seemed convinced the problem must have been our bed base - but as I've said, we tried it on a hardwood floor with the same result, and the latex should have recovered it's shape immediately, so it can't have been our base. Of course we sent the mattress back for a refund, which the company agreed to readily, but the return process of re-packaging the mattress was a real pain. I asked, but they never got back to me to tell me what they thought was wrong with the mattress, which I really wanted to know because I'd love to try a different latex mattress again but am now a bit concerned that it's a way over-hyped product....A couple of other things I didn't like about it were the smell, which persisted for the few weeks we had it while waiting for the return packaging. It also wasn't great for partner disturbance - sometimes I felt like I was lying on a giant wobbly panna cotta when my partner turned over. Pocket Coil innersprings are far better for reducing partner disturbance in my experience. These things would not have been deal-breakers if the mattress was comfortable, but Alas. So, it was a disappointing, frustrating and painful experience for me with the Quokka mattress.
Purchased in January 2021 at Quokka Beds for $1,945.00.
This mattress has the perfect amount of natural flexibility whilst still retaining firmness. I have had spinal surgery and it's a positive fit for me, my partner had scoliosis and she also is very happy.with it too. I envision this being a long lasting and very durable bed. We are mostly side sleepers, and have found this is excellent for all sleeping positions.
Purchased in February 2021.
Ultra comfort for our yacht
Best decision we made to buy this mattress.
Very comfortable and supportive. Stays cool when the weather is warm. Cozy in cooler weather. Doesn’t retain moisture or grow mold. Quality of sleep is 10/10. Fits our queen size catamaran berth perfectly. Friends bought one for their monohull and cut to size for their v berth and used the offcuts as filling for a bean bag. Have waited a year to write this review, worth the money, no sagging, firmness is perfect, very durable. If you’re considering a mattress this is a great option. Also very happy buying from an Australian company.
Purchased in June 2020 at Quokka Beds for $1,180.00.
Fantastic product couldn't be happier, The service from this company is above and beyond.
We would highly recommend this company and there products, Great people to deal with. We have not had to alter our mattress since we put it together, we have had a latex mattress in the past but were after something slightly softer and could not be happier.
Great product - perfect sleep.
Have had our mattress for a month or so. We're very happy with the support provided and the level of firmness. Love the flexibility of the three layers allowing us to experiment with different layer combinations.
We've been getting very good sleeps.
Purchased in January 2021 at Quokka Beds.
Thoroughly recommend these mattresses! I paid three times that for an inner spring fancy mattress that when delivered smelt strongly of chemicals and was as hard as a rock. Gave me back pains, dizziness and head aches it was horrible. And so thick and heavy too! The quokka latex mattress was so soft and comfy and no toxic chemicals and not heavy or super thick. The staff were super helpful and accomodating considering I hadn’t slept in over a month and got me a mattress super quickly. I can’t thank u guys enough! As a single mum sleep is so important and this has been a big save
Purchased in February 2021.
To the Team at Quokka Mattresses,
I would like to thank you for the efficient and reliable service I received from order to delivery on my recent purchase of a King Size 100% latex mattress with organic cotton cover.
The mattress arrived as scheduled, the assembly instructions were easy to follow.
We have now slept on the mattress for a week and it is the most comfortable and supportive mattress we have ever owned.
Purchased in January 2021 for $1,195.00.
Do yourself a favour... seriously.
In short I would say to anyone who wants to buy a good mattress: “Buy a good latex.” There is nothing which can beat the comfort and support a good latex mattress.
We have gone through 4 expensive mattresses in the past 2 years.
We tried all possible mattresses and bed bases. I have tried many different mattresses over the years: from super swiss flex, the ultimate backcare, orthopaedic, posturepedic, chiropractic, slumber snooze, super visco memory foam this and that, plush, posh, here and there everywhere. You never get what you pay for esp...
Purchased in August 2020 at Quokka Beds for $2,580.00.
I would never sleep on anything else!
Our mattress arrived and it is perfect! We have a latex mattress on our own bed and needed one for our spare room, as I want our guests to experience the superior sleep we have had since owning a latex mattress! This mattress from Quokka is just beautiful, so comfortable and is encassed in a such a gorgeous cover giving it a luxurious feel. The whole process has been quick and easy from ordering to delivery in around two weeks. All in all, a fabulous mattress and fabulous service - Thank you Quokka.
Purchased in September 2020 at Quokka Beds for $1,350.00.
My new latex mattress is perfect!
The website was so informative and told me everything I needed to know right from the start.
I visited the showroom to do a quick test run to confirm my firmness choice and everyone was so helpful with real advice not just a sales pitch.
The first nights sleep made me realize how supportive it actually is ... just love it! No more aches and pains in the morning and a solid sleep all night through!
Thanks to Brett and his team for the great service and a wonderful product
Purchased in August 2020.
My Dream Bed
The mattress was fiddly to put together, but so worth it - most comfortable mattress ever, and great quality too! I did some research before buying and so happy I that chose Quokka :)
Purchased in July 2020 at Quokka Beds.
I am getting so much good quality sleep! I enjoy a firm mattress, though I have never experienced the perfect combination of support and softness- this is it. I chose organic latex for the environmental and health benefits.
Purchased in July 2020.
Comfortable, great back support
We purchased a latex mattress some years ago. Within 3 months broken sleep due to sore hips was a thing of the past. We recently needed another mattress so of course bought latex again
Purchased in July 2020 at Quokka Beds for $1,265.00.
Best mattress I’ve ever had!
I recently purchased a king medium-firm mattress and it is the best mattress I have ever had. It is really comfortable while being very supportive at the same time. The mattress itself was easy to fit into the bamboo cover doing it on my own which I thought was going to be challenging but was quite easy. Overall a great purchase that I won’t regret.
Purchased in June 2020 at Quokka Beds.
Best mattress I have ever slept on!
I bought the mattress as I was not sleeping well due to a hip problem. I was very restless during the night turning over etc and my partner was being disturbed. With the king mattress and bed it has been wonderful. The King size medium/firm all latex mattress minimises disturbing your partner as well as adjusting beautifully to allow my hip to sink into the mattress just right while supporting the rest of me. I now sleep through the night and my hip has significantly improved. Love this mattress!
Purchased in June 2020 at Quokka Beds for $1,990.00.
Questions & Answers
can you shape the mattress for a caravan?
No, sorry, we only have standard Queen and King size covers in stock and cannot cut these to different sizes unfortunately!
Daniel, Quokka Team
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|Thickness||16 cm||24 cm||24 cm||16 cm|
|Manufacturer Warranty||20 year(s)||20 year(s)||20 year(s)||20 year(s)|
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