Nuss Removals
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So disappointed in this company. Was charged a ridiculous amount of money for insurance and the move, and extra fir a van which was not used. Moved from one 2 bed room apartment to another, furniture was damaged, and their staff would complain if… Read more
you asked them to place a piece of furniture in a certain spot. It's been 2 weeks since I reported the damage and not even one response. They took one piece of furniture apart, and did not put it back together properly, so it wobbles. Please see photos of all the bolts and screws left over. Do not recommend!
Follow-up · Weeks after the move they did eventually reach out but wanted me to pay their excess which was more than what they already had charged me for insurance and fill in paperwork. It's more time effective and cheaper to just go out and buy the cupboard myself and employ a tradesman to put my furniture together properly. A $500 cupboard was going to end up costing me $1000 through them. Makes no sense!
Excellent – Nuss has moved me 6 or 7 times in the past 20 plus years. Nuss staff make what is normally a very stressful event a very easy, well organised and seamless process with their professionalism, attention to detail and care. I would not hesitate to continue booking Nuss for future moves. I would not hesitate to continue recommending Nuss to family and friends.
Outstanding Service from Nuss Removals Team – I used Nuss recently for an inter-State move. From the several companies that I contacted for a quote, Margo (from Nuss) was the only person who actually came to see me - to understand exactly what we had a provide a real quote. The ongoing customer care that I received from Margo and the moving team (under James) was outstanding. Thank you Margo and James. Show details · 1
WON'T USE ANYONE ELSE AGAIN – I've recently used Nuss Removals for a second time to move my 2 bedroom unit and lots of boxes. I only have very good experiences with them and will never move with anyone else again. It's a very professional company that is a member of AFRA. Very well organised and keeps their word and time. They actually come to your place to check everything… Read more
that needs moving to give you an accurate quote. The removalists will look after your possessions and wrap them up in blankets as not to cause damage to them or any property. I highly recommend Nuss Removals and will only use them from now on.
WARNING THIS BUSINESS IS A SCAM!!! – We booked a big truck with 3 people, they came with a ridiculously small truck and 2 people. They tried to send another person that never arrived. They could only move half of our things and then they had the audacity of billing us full for the quote we received for 3 people and a big truck. Unbelievable. I tried to talk to the people in their… Read more
office and they were rude, impolite and had a bully attitude forcing us to pay for a service we didn't receive. I'm shocked with their awful performance, moving its already stressful but this guys converted it into a nightmare.
Devastated after non arrival – We haven’t been given an answer about the non arrival of an inherited mid-century sideboard that was supposed to be transported from Sydney to Brisbane. It’s been many weeks now, and it seems we may never see it again.
Very disappointed – Nuss has ignored the disappearance of items important to us and, we discovered, our insurance didn’t cover non-arrival. We have made numerous calls and sent emails to no avail. They’ve gone silent despite requesting that we submit a claim. So disappointing.
Dear Don and Jen Thanks for your feed back… Read more
Excellent communication and care – Bureaucracy was easy and a quote provided. I also needed 5 day storage between relocation, from Balgowlah to Sydney CBD. Very good communication throughout and care to detail and items. Prompt and punctual. A shuttle was required to reach truck on upper carpark level making for a long day. Perhaps more training for a heavy fireproof safe, but experienced Andrew came to the rescue. (safe been moved OK at least 7 times in prior house moves).
Excellent service – Excellent service from all points of view. A move from 2 bedroom apartment into storage seamlessly carried out in good time with paperwork all in order and on time pick up. Efficient and polite, very helpful crew.
Moving – From an apartment in Sydney to a house in the Hunter. The move was completed in the day. Both the sales and actual moving process was very well handled. Happy to recommend them on my experience.
Best Removalists – Moved from Blue Mountains to Gosford. Extremely pleasant and helpful Company to deal with from first phone call to unloaded truck at the end. Only gave them 5 stars because that was the upper limit. Took care of our things like they owned them themselves. Not one breakage including glass chimneys on old oil lamps. Amazing. Couldn't be happier. Gordon & Rosemary.
Excellent door to door service – 2 bed relocation from Australia to Dublin. Excellent door to door service. Arrived on time and safely. No damages. Excellent customer service in Australia and on arrival in Dublin. Would highly recommend.
Great service, all good – RJ Nuss coordinated the inbound leg of our relocation from Hanoi to Melbourne. Everything worked, they were very communicative and helpful. We would recommend them and use them again.
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Great Service! – We were moving interstate and needed to have our goods (from a four bedroom house) stored for a few weeks, so having a container that could be put into storage was ideal. The Melbourne team were very helpful with advice and tips on packing, and the uplift was done with great care and expertise. The team from Sydney were excellent and our goods… Read more
were safely unloaded in Wollongong, and in original condition.
The supplied packing material was excellent and good value for money.
Very Professional Coordination fm Mgt., with EXCELLENT PACKING by Moving Staff!! – We have made over a dozen international moves over the past 40 years; and at least that many domestic moves. Our interaction with and the service from NUSS Removals was the best we've experienced! They were detailed and prompt in their coordination in the lead up to the packing day; and, the two packers they sent, ALEX/EDDY, were on time,… Read more
exceptionally professional, efficient and took great care in the packing of our household goods. Although English wasn't their native language, they understood our concerns and requests perfectly and complied very well and with a very good attitude. My wife inadvertently left her jewelry unsecured in a case in the 2nd bedroom where one of them worked all day; and to her relief, it was not disturbed with nothing missing, a real testimony to their honestly. Upon receipt of our household goods in the Philippines, not one item was missing or broken, to include delicate crystal and wine glasses. On the receiving end, I was VERY IMPRESSED as to how well each item was wrapped/packed. Excellent packing on their part !!
Efficient and friendly service – Our shipping-container of belongings arrived safely from Mornington Vic to Zuccoli Darwin recently. When the container was opened, I was greatly pleased to see that everything was just as packed with not a mark on anything! I commend not only John, who was able to quote and offer an uplift date in record time, but I also wish commend the two… Read more
young men who performed the uplift - not only were they efficient and courteous on the day of uplift, but their care and expertise in packing the container paid off with not one breakage or damage to be seen during unloading (as well as household furniture, this also included two motorbikes and some reasonably heavy workshop equipment).
I would happily recommend Nuss to friends, family and associates should the opportunity ever present itself.
Very Satisfied Customer – Extremely satisfied with this company. Admin team was more than helpful with quotes and advice on packing. Received confirmation about the move prior day. Team arrived as stipulated on the morning and the whole move was completed after midday although we had planned for an entire day. No damage to furniture and the team did a great job. Would highly recommend to family and friends.
Satisfied Customer – Moved in July 2015 from Coogee to Milsons Point, all went well. Guys did a great job. Would recommend Nuss to family / friends.
Well done [names removed] from NUSS – Couldn't have asked for more helpful guys to help us move our Mums furniture. Only a short distance but all our goods were treated with respect and all arrived safely and were moved into the Unit for us with a minimum of fuss. The process was handled efficiently from the office staff to the helpful removalist guys on the day all in a timely manner from start to finish.
Satisfied customer – I moved from Melbourne to Sydney and dealt with Nuss Removals in both cities. The admin team were always extremely accommodating and patient when it came to dealing with me as a client. I always felt like a valued customer. The removalists themselves were fast and efficient but i do think they could've been a bit more careful and use common sense… Read more
when packing certain items. My brand new TV was packed on its side at the bottom of a huge box!! Surprisingly, it didn't get damaged....the rest of the process went without a hiccup and i would probably use Nuss again.
Nuss Removals staff are superb – I have had Nuss Melbourne and Nuss Sydney move me multiple times over the past 6 years and I have only the highest regard for their services and team. Their people have always been very helpful and extremely kind when I have been stressing (often) and they have taken special care with items I cherish. I strongly doubt the theft stories below… Read more
given I have had no such experiences in 5 moves both interstate and local and I have found them completely trustworthy. Very happy to recommend Nuss as the best I have used.
Discusting followup on stolen items – We too have had a nightmare with this company. Very nice to your face, but complain about missing items and see their true colours. We were moved by them last year, when we complained about valuable trinkets missing they said call the police and hung up, but that was a dead end with no witnesses and evidence, and this company knows it, Keep clear
Find out how Nuss Removals compares to other Furniture Removalists
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Missing items – Staff seemed very plesant, BUT on checking contents noticed crystal ware and an assortment of small valuable items missing. Do Not get these guys to pack your box's. Obvious thief in the company
Not cheap, but worth every cent – I must say I am very happy with Nuss service and would use them again if needed. The movers were great, very efficient and very polite. They took extra care in protecting my furniture and they were well equipped and prepared. Nuss was recommended to me by a friend who used them recently for his move. Not cheap, but as the saying goes - you always get what you've paid for.
Valuables stolen – First appeared very sincere in their motives On the day of packing us up they were all smoking, the leading hand did nothing but walk around to and from his ute. Once our move was finnished we noticed items missing. All our irreplacable small cyristal ware was gone, along with grand fathers war medals. No prize guessing who it was. Keep well clear of this thieving bunch
Bad Exerience – Our initial consultation was professional & efficient, thought we have chosen well! Not so! the crew that removed & packed our furniure was a great disappointment , no care, some items not wrapped, basically just thrown into container, consequently have damaged items, could not recommend, office staff were polite, but really were not interested after the event!
Avoid and save yourself the headache – Please avoid this company if you value your property. While the management and admin staff are pleasant enough, their crew have little regard for your home. We were left with damage to flooring. Circumstantial evidence overwhelmingly suggests that it occurred as a result of the removal company. They have refused to accept responsibility. … Read more
Furthermore, their interstate partner who unloaded our furniture at our new home made an unsolicited comment that two major pieces of furniture incl our dining table were not packed appropriately. Their interstate partner is independent from us and supposedly a company that Nuss trusts, so their comment is quite alarming. The result is we have to get our dining table repaired and it will cost $000s.
One crew member also started to light up a cigarette and only stopped when he saw that I was around. He wasn't on a break, he was waiting for another crew member. Totally inappropriate. I also saw them dragging expensive chairs from one side of the container to the other, rather than lifting them. I noticed both incidents by chance, as I was busy doing other things on the day.
Find another company who is truly interested in family moving families and save yourself the headache.
Broken Goods – They promised the world but smashed valuable china and broke furniture as well stole a box with expensive items in it. Never use them!!! A lady called [Personal Name Removed] came to my home to quote and told me they only use family packers and movers. That was a complete lie. Same thing happened to my daughter!!
Excellent service and very reasonable pricing – We recently moved from Melbourne to Wodonga and contracted Nuss to move our 5 bedroom 3 lounge and numerous other piles of 'stuff' contents, and I have to say it was a painless and almost pleasant experience (as much as moving can be pleasant. . .) Very trustworthy, John made sure we knew exactly what we were paying for and how it would be… Read more
arranged, we had clear communication from them and the boys on the day, Craig and Josh, were fantastic as was Chanelle in the office.
Our belongings were in very safe hands and we felt very confident about the whole process throughout. Even though we decided to add a king size bed at the last minute,they came up with an easy and elegant solution and did not charge us any extra. We were very impressed and would not hesitate to use Nuss again or recommend them to anybody else. Professional, good price, reliable
Nuss is an excellent company! – It is the best company. We had to move to USA from Australia, and on 05.04.2012 in Waverton two very good gays from this company (NUSS) did very good work for us. They were working all day long without break. We already received (13.05.2013) all our numerous and very heavy stuff in excellent condition. Thank you very much, gays! They are very hard working, do excellent job, and they are very polite. Show reply
Just choose them and relax! – I’ve used Nuss Melb lately and I am extremely happy with them from very beginning to the end! We’ve got a 4 bedrooms house and also a baby so we want to choose a professional company to move us. The team were magnificent! The crew was great, courteous and very very efficient. I couldn’t have done it in the time frame without them. They also… Read more
stored our goods for few days due to settlement issue and everything arrived at scheduled time without any damages or loss. Their administrative procedures are also excellent which help me not to worry too much or keep calling them about what’s next. Worth every cent! I would never think moving could be this simple. Definitely would recommend Nuss to anyone! Professional, did what they promissed, always response quickly, great value for money
Excellent service! – Engaged Nuss to handle the removal of our 2-bed + study house from Melbourne to Brisbane. Both the uplift and delivery were completed on time in a professional manner. Moreover the backoffice staff has been very accommodating with our last-minute date change request (it's in Dec too so they really tried hard to fit us in!). Reliable, attention to details, excellent value for money
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Dear Micaela, There are two sides to every story. … Read more