Excuses and surprises
Bore pump burnt out so had it repaired. Made a claim with RAC........3 weeks later and a few phone calls later they obtained an independent quote which was $700 less than the invoice I received (for eligible claimable parts) which required an electrician and retic guy to install. They work hard to avoid paying what you reasonably expect.
My patio blew over in a storm and due to it being old and have some rot they would not cover it. A Loyal customer for many years and it shows the premiums we pay every year are worth nothing
Disgusted after 40 years
I cant believe after 40 years with RAC building/contents, cars & memberships etc that RAC increased our building & contents insurance premiums by 60% apparently due to the area we live in (Lancelin??). When we contacted RAC they had no interest at all with a 40+ year loyal customers concerns & politely fobbed us off. I would suggest that all current RAC customers shop around for a better price (as we did) & forget about loyalty.
crowd funding's better
insuring with RAC is like throwing money in the river
friendly when they try to get your business
when you make a claim it's all different: THEY JUST DO NOT GIVE A DAMN
Do not insurance , it is a waste of money and you are dealing with crooks, it is a false safety
and causes nothing but frustration and heartache
Great customer service
I put a claim for 6m of fence that had fallen down. and recieved the pay out quite quickly. I then got a few quotes and it worked out to be 8m not 6m. I phoned Rac and explained it was 8m not 6m and it was asbestos not hardiflex. Rac then payed out for one of the quotes i had been given. I could not fault the whole process all the staff were really helpfully. I cant recommend rac enough
try to avoid claim from client
got a burned out rangehood. RAC sent someone to check and said the issue wasn't from the rangehood. Got power supply problem. I know it was crap. I called an electrician to check the power supply. No power supply issue. I just bought a new rangehood. RAC knew that i can't touch the power so that i can't claim.
i will walk away from this company.
Disgusting effort. We had a leak come into our laundry from the roof from a recent storm and we were knocked back on our claim because they blamed it on a ceiling fan in the bathroom.
The bathroom has no damage whatsoever (where the ceiling fan is), and the fan has been there for the past several years with no effects.
I had my son get up onto the roof with a hose and there was water running in from two places on the roof under the solar heater. The storm had obviously lifted the heater and broke at least two tiles which has caused the leak. It...
Been with RAC for many tears and this year policy increase of 14% tried to find out why - answer was we review areas and pricing from time to time - no further details available - reviewing ongoing insurer- if any detailed explanation giving may have reconsidered them
They work in conjunction with john lying group stating a brick wall got damaged due to bore water which resulted in it to colapse.they put it down to wear and tear but when the assesor came out he said wind damage because my deviding fence snaped off at the same time and the 2 walls on the side of the house are in good condition.
Rac refused to fix or replace the wall
They will do anything possible not to fix or pay for the damage they fabricate make up there own causes so they dont have to fix the problem saving them money.
Malicious damage - landlord insurance
Cannot thank RAC enough for their help and prompt service in assessing and settling a claim for malicious damage to our rental home. Boris was so efficient and kept us updated as the claim was being processed. All was settled within 3 days - so glad we took Landlord Insurance. Thank you RAC, keep up the great work.
Poor disclosure of policy limitations.
RAC Insurance fail to meet the expectations of their policy holders because they do not disclose the limitations of their product when issuing policies. They are aware of this fact but do not bother to change. This not only reflects badly on the CEO but also on the good standing of the RAC.
Dont waste your time and future stress
We have been with rac gold members for 30yrs....We have the highest cover as requested by myself. But apparently that means nothing when you try and make yr first claim, a very large mirror fell of the wall during the night it damaged my dinning table skirting, floor, wall and of course the 900 x 1500 mirror was a write off. I was told it was a matinance issue not covered even though it wasn't the install being the problem, who .....pulls down mirrors to see if anything is wrong ??? I'm so disappointed and fed up didn't expect that from rac.....
Damage to solar hot water system
Damage to solar hot water system from neighbors lawn mower .
RAC approved assessor came out verified claim .
3 weeks later get a call from rac saying sorry we don't cover accidental damage to hot water system because its obsolete and we would have to replace it completely. ( isnt that the meaning of new for old ?)
Time to find a new insurance company.
The worst insurance company ever
I have been with this insurance cover for as long as I can remember. For the last eight years I have paid over $6000 and have made one claim a broken fence. This time years later trying to get a broken front window fixed have so far waited from 1.00 pm and is now 8.45 pm and still waiting. What a joke they won't be getting any more from me.
Different story every time.
Every time I have called, an operator will give me a different story on whats covered, tried to make a claim after four years and got rejected after receiving false information from an operator. My cars are insured with them too so I will be changing them all, cant be trusted.
RAC Landlord Insurance? - not unless you don't wish to make a claim
Been with RAC for too long. However, it will not have my extended business and policies any further. Hideously bad a managing its policies and claims. Can't even interpret simple and definable terms under it's PDS. Unfortunately it's just a poorly managed company, which is a shame because it use to have a reasonable reputation. It's landlord property insurance, car insurance, and roadside assistance programs are antiquated and there are far better policies out there for cheaper or comparable premiums. Don't go near this company.
- Verified customer
Very Good Service
Just joined them first time 2 months ago for home and contents insurance. The pricing was extremely competetive. Real reason was the the heaps of discounts on many items as an added member especially fuel discount which comes in handy with skyrocketing fuel prices.
Apology from RAC
I recently wrote a review on RAC, they made the process of claiming storm damage on my fence a real night mare. They have since apologised for this. However, if you buy insurance from RAC WA, ask when you purchase the product if their is a hold on the policy - this is their language not mine. In all the years I have been with the RAC this is only the second time they have made it hard to process a claim. Overall I am happy with them. We just have to remember to read the fine print. Been with RAC with this policy three months. But I have in total 7 policies with them, for over 25 years. Gold card member, and have over the years made claims without this kind of stress.
Storm Warning Failure
Why does RAC send out storm warnings? Hmmm, to let you know that a storm is coming and could cause damage I would think. 4th of July 2018 and RAC is sending out storm warnings. That night I'm in my kitchen washing dishes with hot water when the storm begins. 4:45am Tuesday morning I step into an icy cold shower with no hot water. I can also hear a loud buzzing noise from the control panel for the air-conditioner, and the lights don't work on half the house. The storm has damaged our solar hot water systems rendering it obsolete. It also wrecked...two panels on the roof for the air-con. And in the process, created an electrical fault. With two little kids in the house we really needed some help to get hot water and fix things, but of course you have to rely on RAC to figure it out. And with all the processes (so poorly done and lack of communication) we waited nearly 4 days before we had hot water. And of course you would think that with a storm damaging our house that this is clear cut and they would repair the damage right? ha ha . No, from 3 different people I was told that it was a "coincidence", yes "coincidence" that our hot water system failed, and air-conditioner broke on the same night as the storm. I'm not kidding you. That was their words. Four (4) phone calls to three different people and they kept hiding behind policies and reading from scripts. Everything recorded so they can create better scripts for the next time - always creating ways to get out of paying for damage. Now let's be fair here. The solar hot water system was old and wearing according to reports. And the storm damage was the final straw so to speak ... But it was working at 9pm and broken at 4:45am ... Coincidence? Come on. I didn't ask them to cover the full costs ... just help us out as the expense was $3500. Would $500 or $1000 be fair? They paid ZERO. I got slapped with clause after clause after clause. The panels for the air-conditioner of the roof? they finally accepted liability and covered that cost. But get this, they said it was "coincidence" that my control panel at the front of the house was damaged at the same time and had nothing to do with the storm. For 3-4 weeks we had to literally shut off the power to that side of the house so the loud buzzing would stop at night and we could sleep. Prior to the storm, no problems at all with the air-conditioner. Working perfectly. And now? But of course that had nothing to do with the storm. And of course the panels getting destroyed didn't impact on the control panel at all. ha ha Has anyone else reviewed the Google Reviews for RAC? Wow RAC, are you not embarrassed by the fact that more than 70% of your reviews are Terrible (28), Bad (5) or Ok (5)??? I mean that is really shocking. And yet the negative reviews just keep pouring in. Cultural problem at RAC? What is your connection to the community of Western Australia? What is your obligation to help families who are insured? My opinion is that you do have a cultural problem and are lacking in core values, you have lost connection with the people of Western Australia and your PRIMARY focus is on making money (at all cost) without regard for the families and community who support you. Very sad.
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Questions & Answers
2011 ford focus trend hatch.14 000 kms. problems? Service issues? Availability of parts?
does anyone else have trouble getting an answer out of the rac?
RAC buildings insurance is the worst insurance company in our 30 years of home ownership/renting. After our burglary the RAC would not talk to the agency dealing with the rental property we lived in, until the owner gave permission. 3 months later, the wooden front door was still bolted to the frame (blew open otherwise), the agency rang RAC weekly. Power was lost to houses around me during stormy weather, without the power I would be unable to enter the house, RAC would not help me as I was the tenant. I was disgusted and decided not to renew the RAC for my car, my work colleagues and friends were shocked at the work taking 3 months to be carried out. Instead of 1 guy to look at door, repair it temporarily, order and fit a replacement and paint it, they sent a different man for each job (over 3 months). The painter used the landlords paint in the garage to paint the door. RAC asked the owner for feedback and not me, RAC want your money but do not deliver a good service.
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