RACQ Home Insurance

Been insured with RACQ for over 20 years! Home & Contents and all our vehicles full comprehensive insurance.
The February floods come and our house falls apart, walls don't meet floors, roof open, front of house leaning towards the ground, windows insecure, floor not attached to stumps, cracks in every wall except 1 in the whole house. Every room you can see under the house and RACQ send some dodgy engineer and builder who had me in tears (not sure for what reason besides testosterone bullying) to do reports which were fraudulent and full of li...

Went to renew an existing policy to a new address for 'Contents' insurance. They refused to renew because I have a home business (operating without a claim for 17years) - I honestly answered their question "Do you do any soldering ?" with "About once every 5years I would do some soldering". This caused them to simply refuse to insure me, even though their actual risk from me soldering once every 5 years is Negligible, it's a very rare occasion that I need to do any soldering. This has changed my perspective on RACQ, funnily I was at an RAC...

Our bedroom was water damage from the February flood, hubby couldn’t get online so we went into the local RACQ branch & filed the claim & understanding the flood situations we were disappointed that it is still ongoing with such a simple & our 1st small claim after 40 years with RACQ !
Took over 2 weeks before the assessor’s came, again filled more photos & even video of rain coming thru the walls & damaged our contents( we live in a complex so can only insured contents)
We were told to send photos/ videos to the company acting on behalf of RAC...

Have been insured with RACQ for many years. Last October our fridge burnt out. It was not until talking to someone in March, 22 that I realised we could have made a claim, so at that stage we did. It was rejected on the basis that they never got to inspect the broken fridge. My husband works in engineering. He knows when a motor is gone. RACQ refused to accept this stating there he was involved as the insured so his opinion could not be acceptable. The new fridge we bought was the most basic possible and of the same size. If as they suggeste...

Submitted my claim for contents damaged by floods the day we returned home. Now over 5 weeks ago. We were very proactive and made a manifest, found pricing, took photos of every single flood affected item we were claiming for - pretty much spoon fed them. Yet I’ve still received hardly any communication from RACQ. We are without some critical appliances that we cannot afford to replace until we are payed by RACQ. I understand they are busy, however we’ve gone above and beyond what most customers would do and I have contacted them numerous times to get this claim hurried along. This is just not good enough!

I have been contacted twice over the last couple of days by RACQ with a link in case I need to lodge a claim. I don't but thanks for the care taken to contact me. I really appreciate them reaching out to me and hope others with RACQ are also having wonderful experiences with them. I can't fault them.

Been with RACQ 28yrs they put my contents up $7 a month to $25 and said all your 5 discounts applied ?? What a rip off I make no claims
Suncorp Medway only $3 different $28 and that's no discounts...?

Horrible experience. They don't hand over to each others. This is purposely to slow down the claim. Mixed messages, frequently inspects and takes photos, poor communication, mostly blame you for poor maintenance resulting in damages. My insurance claim was raised in Feb 2021 and accepted in March 21, it is more than a year now despite reporting to AFCA. RACQ dont seem to bother. Anything you ask in writing, you never get it, except an automatically generated email reply that your case will be heard in 10 working days and this email keeps poppin...

Fantastic response after our home was broken into on New Year's Eve. Initial repairs completed the next day - a public holiday, no less! And further assessments already done regarding the remaining repairs. Well done - really appreciate the support and assistance provided so far!

Been with Racq for many years but the customer service is horrible. For months I have been triying to get through on the phone, but just get left on the line forever. I was just trying to pay my several policies after changing banks. Impossible. Can't get through and no one ever contacts me back. Home and contents, car and breakdown all outstanding because you cannot change bank details online while outstanding. Then can't phone tem either. Frustrating.

I am convinced that this company will do whatever they can to worm their way out of paying....even when there is a person with a serious neurological illness in the house who replies on the functionality of the appliance they are refusing to fix. The outdoor unit part of our aircon was damaged due to recent storm activity. I informed RACQ that I intended to lodge a claim after I receive a detailed report from a technician. The consultant mentioned a $500 excess. Two days later upon receiving the report, I phoned RACQ to lodge the claim. I was a...

RACQ’s quote to insure my properties was $4000 less than 4 other agencies. After selling, they reimbursed funds from the sales date, even when cancellations took place a month afterwards. Phone conversations are professional, yet genuinely considerate and supportive. Thank you to the wonderful staff who I have dealt with - so appreciated especially given that I live interstate. I will always sing your praises.

This company uses the RACQ name but is NOT the company that provides the RACQ Roadside Assist. It seems unbelievable but I suffered minor damage during a storm. I made a claim. An extremely dodgy assessor was sent out. He ripped up (why?)roofing sheets and didn't properly replace them, unbeknown to me. (He actually bent back the spines of the sheets). The very next rain caused extensive damage to my home. The RACQ refused to pay, saying my roof was in poor condition. I had had a roofer working on a skylight on the roof the year before. He verified the roof had been in good condition then and that sheets had been bent up but, of course, the RACQ would not pay.

25 years with RACQ & their insurance became too expensive. Reminders by the truckload before payment due, text messages, letters & phone calls after we went elsewhere. Now 5 weeks after we changed our insurance provider their General Manager Insurance Product & Distribution has sent us a letter claiming that we've changed the policy & for us to contact them to discuss the change. I have told them in emails on at least 5 occasions not to contact us again, though to no avail. My wife and I are in our mid 70's we feel uncomfortable that we're bein...

I have been a member for almost 40 years and my parents over 50 years. I have a rental property which was damaged by a storm and the tenants trampoline caught by wind lifted and damaged the gutter on roof of pergola and wooden fence. It is interesting that I was notified by phone that my claim was refused prior to the report from Crawford' s assessors was even submitted. Makes you wonder doesn't it. They had no intention of honouring the claim and decided this before the reports were submitted to them. They said the meteorological report indic...