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RACQ Home Insurance

RACQ Home Insurance

1.9 from 124 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.1 (35)
  • Transparency
    1.9 (34)
  • Customer Service
    2.1 (35)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (1)
    • 1-2 months (5)
    • 3+ months (11)
  • Claim ApprovedYes (11) · No (13)
Previous
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Ellena
EllenaSouth East Queensland, QLD
  • 2 reviews

RACQ - WHAT A BUNCH OF CROOKS! If they can find a loophole to NOT HELP YOU THEY WILL!

published
Value for Money
1/5
Transparency
1/5
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Scott
ScottSouth East Queensland, QLD
  • 2 reviews
  • 5 likes

Not interested in understanding their risk, they simply refuse insurance for home business.

published
Value for Money
1/5
Incentivised Review No
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Lynda P.
Lynda P.South East Queensland, QLD

Terrible service & no support

published
Value for Money
2/5
Transparency
1/5
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Juliedaniels
JuliedanielsSouth East Queensland, QLD
  • 31 reviews
  • 23 likes

RACQ. If they can get out of paying they will. What a change they’ve made

published
Value for Money
1/5
Transparency
1/5
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Mitchell D.
Mitchell D.
  • 2 reviews
  • 2 likes

Lack of communication

published

Submitted my claim for contents damaged by floods the day we returned home. Now over 5 weeks ago. We were very proactive and made a manifest, found pricing, took photos of every single flood affected item we were claiming for - pretty much spoon fed them. Yet I’ve still received hardly any communication from RACQ. We are without some critical appliances that we cannot afford to replace until we are payed by RACQ. I understand they are busy, however we’ve gone above and beyond what most customers would do and I have contacted them numerous times to get this claim hurried along. This is just not good enough!

Incentivised Review No
Coverage TypeContents Only
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Margo
MargoSouth East Queensland, QLD
  • 3 reviews

Can't fault RACQ Contents Insurance

published

I have been contacted twice over the last couple of days by RACQ with a link in case I need to lodge a claim. I don't but thanks for the care taken to contact me. I really appreciate them reaching out to me and hope others with RACQ are also having wonderful experiences with them. I can't fault them.

Value for Money
5/5
Transparency
5/5
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Unhappy
UnhappySouth East Queensland, QLD
  • 7 reviews
  • 10 likes

What a rip off ..

published

Been with RACQ 28yrs they put my contents up $7 a month to $25 and said all your 5 discounts applied ?? What a rip off I make no claims
Suncorp Medway only $3 different $28 and that's no discounts...?

Value for Money
1/5
Transparency
1/5
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Next

Horrible, Horrible. They have Three levels. Each one work independently to reject or accept claim.

published
Value for Money
1/5
Transparency
1/5
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Pedro
PedroSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Fantastic response

published

Fantastic response after our home was broken into on New Year's Eve. Initial repairs completed the next day - a public holiday, no less! And further assessments already done regarding the remaining repairs. Well done - really appreciate the support and assistance provided so far!

Value for Money
5/5
Incentivised Review No
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Home and Contents Insurance

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wav69lee
wav69leeSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Terrible company

published

Been with Racq for many years but the customer service is horrible. For months I have been triying to get through on the phone, but just get left on the line forever. I was just trying to pay my several policies after changing banks. Impossible. Can't get through and no one ever contacts me back. Home and contents, car and breakdown all outstanding because you cannot change bank details online while outstanding. Then can't phone tem either. Frustrating.

Incentivised Review No
Coverage TypeHome & Contents
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Jan
JanAU
  • 3 reviews
  • 2 likes

Horrid company refuses to honour a fair claim for an appliance that an ill person relies on to breathe properly

published
Incentivised Review No
Coverage TypeHome & Contents
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Totally satisfied customer.

published

RACQ’s quote to insure my properties was $4000 less than 4 other agencies. After selling, they reimbursed funds from the sales date, even when cancellations took place a month afterwards. Phone conversations are professional, yet genuinely considerate and supportive. Thank you to the wonderful staff who I have dealt with - so appreciated especially given that I live interstate. I will always sing your praises.

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

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Disgusted
DisgustedSouth East Queensland, QLD

Avoid!

published

This company uses the RACQ name but is NOT the company that provides the RACQ Roadside Assist. It seems unbelievable but I suffered minor damage during a storm. I made a claim. An extremely dodgy assessor was sent out. He ripped up (why?)roofing sheets and didn't properly replace them, unbeknown to me. (He actually bent back the spines of the sheets). The very next rain caused extensive damage to my home. The RACQ refused to pay, saying my roof was in poor condition. I had had a roofer working on a skylight on the roof the year before. He verified the roof had been in good condition then and that sheets had been bent up but, of course, the RACQ would not pay.

Transparency
1/5
Customer Service
1/5
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Michael Hutchinson
Michael HutchinsonSouth East Queensland, QLD
  • 22 reviews
  • 27 likes

Constant harassment from RACQ

published
Incentivised Review No
Coverage TypeHome Only
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Chris
ChrisSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Buyer beware of RACQ

published
Value for Money
1/5
Transparency
1/5
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Questions & Answers

Jude
Judeasked

Hi does racq cover cement tiles on roof if broken

2 answers
Jude
Jude

I am the one asking the question does racq cover broken tiles on roof ceme t tiles

Stu
Stu
Kathy S.
Kathy S.asked

Do you do landlord insurance for a current customer
Thanks Kathy

1 answer
Max
Max

I believe they do. I had their trades assist insurance and the rental had a leak they refused to send someone out very disapointed

Novantzy
Novantzyasked

Hey, I've had accidental water damage to my laptop(>4years old). Is it worth making a claim with RACQ? I've never claimed before. Are They good with this sort of thing? What process if I've tossed the laptop out?

No answers
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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Home and Contents, Income, Life, Pet and Travel
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