RACQ member and policy holder 41 years - Household building claim. (Hail damage) The company used a contract builder and wanted to cash settle. Absolute crap cover!
Refused point blank. They appointed a second builder who had to be reminded of what was wrong and the damaged items. Then came the scope of works. Then the contract and surprise there were items missing from the scope of works. So many arguments and weeks wasted with this useless insurance company and their opprobrious staff that tell circumloquacious tales as excuses and are capricious in their treatment of a policy holder let alone a member. Well I have an incorrect scope of works and a contract to sign? Tried every human tactic to deal with these morons. What next?

Put a claim in for storm damage to roof and internal damage water damage to ceilings. Put th ee the winger external investigation etc , hold ups ,loss of reports etc in mean time house getting more damage. Treated like a criminal thru out process. Been with RACQ for years . Golden member of RACQ.

I have made one claim with RACQ in 20 years. I have seen adds for RACQ insurance and the reality is far from the actual insurance process.
No one from RACQ visits. They send out contractors who can be rude, penny pinching and in some instances do a below par job. The claim took over 4 months to resolve. My issue is that RACQ are supposed to be member focused - RACQ insurance is not.
Beware I'd consider other options before committing.

We lodged a claim in February for water damage to our kitchen. It is now June and still not fixed. It has been a complete nightmare back and forward with insurance builder and getting someone here. That much of a hassle would have been quicker to do it ourselves, But I would like to think that when you pay for insurance and need to use it, they help you out. this was our first ever claim and our last changing Insurance providers for sure!!

Very happy and long term customer of RACQ.
My wife and I have all of our insurance policies with RACQ.
Due to the COVID19 pandemic, we found ourselves out of work and minimising our outgoings.
RACQ were sympathetic and made arrangements to lessen the financial burden of our policies. Very competent and friendly staff and we’ll remain loyal customers of RACQ.

Our house was burgled in mid February 2020. Repairs to house are underway, albeit slowly, but it is the failure to finalise the contents claim which is so frustrating. RACQ Insurance has had all the information, to our knowledge, for the best part of the last 8 weeks. It is now 10 weeks since the burglary occurred, how much longer for them to attend to and finalise what is in reality a very straightforward claim.

It is a waste of money. Not useful, not helpful. My neighbour maliciously damaged my window glass, but because my excess is higher than the repair, the insurance won't do anything to cover my loss.

Facts upstairs shower leaked into downstairs ceiling is when first noticed rang claims was told shower repair not covered but resultant damage was. Racq trades concluded shower had leaked ok we have to fix that not a problem as it was a first instance leak. But then later on say claim denied its in the print. $3000 to repair fully the shower but now say not the resultant damage, very poor and yoy never know about insurance till you need it.
I had their trades insurance as well on another property and tenant advised leak from taps emergency i would think no they wouldnt send a tradie out said not covered bit of a joke

We have made several claims through RACQ over the years. And on every occasion they have covered our claims without delay. I cannot fault them for service and knowledge over the phone

We had insurance with this company for many years having transferred to them from RACV when leaving Victoria in 2003
We put in claim in 2013 when we had a leak from the roof onto the front deck
The leak occurred shortly after Christmas. The assessor came out quite promptly However he reported that the leak was a "building defect" and not covered by insurance- despite the fact that the house was almost 18 years old and had never leaked before!
After over 4 months of haggling with this company and the damage getting progressively worst we had it repaired a our own cost and changed insurance companies!

Have calls RACQ Home Rescue a couple of times, and every time the tradesmen are courteous and good tradesmen. I can can not fault their workmanship. I would recommend RACQ HAOME rescue to anyone.

A computer problem made my house insurance come to a total of over $9000 per year and they took out $759.94 for a month's insurance!!! When I asked for the money back as it was their computers fault not mine, they stated that they didn't do that, they don't return money. I have other bills I am required to pay. I need to pay my mortgage! I can't afford for them to take out so much money. They stated the rest of the year my payments for my house and contents insurance would be halved as I have over paid. I need my money back!!! Was on hold when I stated I needed my money back and they hang up on me, a loyal member and this is how you treat your customers! Disgusting.

Trade Assist Complaint Only: Reconsidering my home insurance since my call with AIZER a subcontractor for trade assist. All I wanted is advice and a possible call out to a home regarding rewiring an old home. I had phoned another well established electrician who did not charge a cent & even provided a general report. AIZER wanted to charge $165 an hour for advice. If my husband's business got RACQ work , you can bet he'd provide some complimentary call outs for estblished customers such as myself. I've been with RACQ for over 30 years. So sometimes it certainly does pay to belong .. you pay bigtime. Needless to say I won't be using TradeAssist and I will relook at our home insurance policy too.