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RACV Car Loans

RACV Car Loans

2.1 from 25 reviews

See the Best Car Loans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
4 star
2
3 star
0
2 star
2
1 star
16

Elena B.

Elena B.

  • 3 reviews

Liars

published
Transparency
Customer Service
Application Process
Loan TypeVariable Rate
See all answers

Martin A.

Martin A.Perth, WA

  • 3 reviews
  • 1 like

Rude and arrogant

published
Transparency
Customer Service
Loan TypeFixed Rate
Loan Start DateMay 2019
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Easy and simple

published

Unlike others on here, I have a fantastic experience with RACV Finance. My consultant made everything easy. Told me from the start what my rate would be and what documents I would need to produce, so I could get them together prior to having to produce them. When it came time to purchase the car, they dealt directly with the dealer on my behalf, and made sure I received every update. No issues, and great rate

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2019
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Ridzwan

RidzwanGreater Melbourne (Inner), VIC

  • 6 reviews

I'm with RACV

published

RACV finance was there for me when all others rejected my car loan application 2 1/2 years ago. Wished there were more like them. As a customer, I am satisfied with RACV finance and look forward to engage them again in future. Many thanks!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2016
Car ModelIsuzu D-MAX
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Inconsistent

published

Found them to be a very mixed bag, one person would tell me one thing and then the next time I call up someone would tell me another. When first signing up, got a few extra cost added on, like the GAP policy, I was made to pay it at the last minute, even though I could prove my insurance value rate was way above the loan amount

Customer Service

dianaclarke15

dianaclarke15Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Never borrow from racv

published

The ad says 5 hrs to complete the process, what a load of rubbish. 3 weeks later and we're still jumping through hoops. They make it impossibly hard. Having a house, cars, a business, and assets means nothing to them. Just when you've covered all bases they more the goal post and want more useless information. 3 weeks is a bloody joke.

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

aqib

aqibMelbourne

  • 2 reviews

RACV - Entire process is misleading process- Total Waste of time

published

Nothing like what they advertise- I put an application, the process is very complicated and misleading. They try and find mistakes in your application to jack up the interest rates.
The staff was rude and discourteous. Don't waste your time with them.

1 comment
aqib
aqib

One More thing- RACV has a useless and fruitless process - they actually damage your credit score- mine was 630 before the application 580 after the application. This will make it harder to borrow on lower interest rates


Lie about your credit score

published

Had a loan with them. Never missed a payment.
Went to refinance and they said the interest rate will go up due to us being a risk. But couldn't tell us why.
Made up numerous excuses that didn't make sense. Like credit score was low due to hits on our credit profile. They were the only hit.
But now we can't go elsewhere because they have put hits on our profile.
We did 6 checks on our score and all came back substantially higher.
Just another legal scam

OK customer service but bad rates and no transparency

published

The customer service is ok but there is no ability to check your outstanding balance without calling them. They have no online system and do not provide regular statements of account. If you want to be able to track your debts responsibly and make regular extra payments it is tough to know exactly how much you owe at any time. Every time you call customer service says that IT is working on an online system but they have said that for years with zero progress.

manisha

manishaMelbourne

  • 3 reviews
  • 2 likes

Different rate at time of enquiry and pre-approval

published

I made a call to [name removed] [name removed] said to me 5.69 rate which is mentioned on the website. I specifically enquired how old the car should be. [name removed]y said maximum 14 years old at the end of the term of the loan.
When I called again to make the pre-approval application [name removed] who is sitting next to [name removed] offering me 7.11 and said to me to get 5.69, the car should be 2 years old. They don't stick to the rate what they offer. so i dropped the idea of pre approval from them. Will go with some other bank.


Ridiculous expectations.

published

If you are after a car loan I advise you to go anywhere else, the low interest rate is just not good enough to offset the poor service and ridiculous hoops you have to jump through to even get the smallest of loans, wouldn’t recommend to my worst enemy.


Abbey W

Abbey WAU

  • 2 reviews
  • 1 like

Great customer Service

published

Tiffany was so helpful and patient when I asked every question possible! She understood I needed a fast answer and was incredible at keeping me updated and helping my application progress. She gave me her direct number and I never had to wait in a cue to speak to someone. Overall very easy process for my first car loan!


Red tape

published

I am selling a car to a young guy who borrowed through RACV, after 5 requests for further paperwork and a smarmy brat on the other end of the phone, I will NEVER sell a car to someone who has RACV finance again. I had to sign sale documents provide bank and BSB details and provide the roadworthy certificate up front, without one cent going in to my account. The sale has not completed yet so I'm not even sure the RACV is going to honour the loan, we live in hope.


Dave

DaveBrisbane

No idea what's going on

published

Applied for a car loan as their rates were quite attractive, went through budget well and truely afford it. There was an incorrect default on my account from Origin, they apologised and had it removed from Equifax/Veda immediately & emailed me an apology, same thing happened as with NAB 2 yrs earlier for a home loan but they saw the obvious issue and granted my loan immediately but RACQ wanted a particular letter head (that Origin blatantly said was impossible). After chasing them for weeks the RACQ consultant went on holidays and so did my progression, after of course, they left a credit check on my credit file. Cheers for nothing RACQ Loans

marius laynes

marius laynesSouth East Queensland, QLD

  • 9 reviews

Condescending fools

published

The vehicle I have as security on a loan is playing up so I e-mail this mob asking them if I could sell this vehicle and put what ever I buy as security. Wow The feller that phoned me was so condescending that I had a feeling that his work mates was sitting listening in on the fun. wish I could give this a -5 stars. Look at all the reviews before you go with this Mob

Disappointed- No proper communication

published

I was disappointed as racv representative stayed in touch until they for some strange reason they count out that they cant provide me finance. While I did get the finance done from commbank what i would want is atleast i should have been communicated the reason for rejection.
I never heard back from them


Really great service! Easy to contact and always returned calls/emails with haste

published

My wife and I applied for the loan on Friday - Conditionally approved same day. Found car on weekend (VW Golf GTI), put down deposit, supplied documents and loan was settled and funded by the Tuesday (would have been earlier however a certain Pharmacy wasn't very good at certifying documents!)

Really happy with the outcome and overall service - will recommend to friends and family. Pat was excellent to deal with!


Abusive insulting disrespectful!!

published

Applied for a car loan, got on with the processing and suddenly they want to know the past history of the cars, the person's history from whom I'm buying the car, why I'm buying, if that person owe any money on the cars get the repayments if any from that person. They said all is good on my side credit history is good. And they can give the loan but on adding a caveat on my property!!! What!! I asked if I didn't have the property what would they do?? They have no answer!! They are greedy extortionists!!!! I asked them to shove the finance up their back!!


Yet another bad review

published

Applied for a personal loan, no biggy easily affordable, had normal approval have now waited nearly 2 weeks after submitting all required docs ......no reply ....no followup ....not a sound ....if they ever call regarding this loan , it will be my pleasure to tell them its all done by another. hassle free, bye


Legrope

LegropeGreater Melbourne (Outer), VIC

  • 32 reviews
  • 24 likes

Good service

published

Good service and organised payment transfer for existing car. Rate a bit high but ease in organising finance. Would go again


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Questions & Answers

Lizzy

Lizzyasked

Can you pay a payout amount at a RACQ Branch?

1 answer
marius laynes
marius laynes

Hey Lizzy.
RACQ is just the underwriters, so earning the proceeds but wash their hands otherwise.

RACV does charge early termination fees and charges for breaking the contract (early payment of the contract) etc. So regardless of whether you are paying the full term with interest or paying it out early they want their pound of flesh.

Hope this helps someone to avoid this micro lender in disguise.


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