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RACV Home & Contents

RACV Home & Contents

1.8 from 154 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    1.6 (54)
  • Transparency
    1.6 (49)
  • Customer Service
    1.8 (53)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (2)
    • 2-4 weeks (6)
    • 1-2 months (7)
    • 3+ months (20)
  • Claim ApprovedYes (19) · No (23)
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Zen
ZenGreater Melbourne (Inner), VIC

Hopeless, caused damage

published
Value for Money
1/5
Transparency
1/5
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Nick
NickGreater Melbourne (Metropolitan), VIC

Would not honour the quote

published

Got a quote online and the system crashed. Called the following day to complete the quote and was told they could not honour the price because the file was corrupted and I would have to pay an extra $100 if I wanted the policy. SCAM I will go elsewhere.

Value for Money
1/5
Transparency
1/5
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Lexy
LexyGreater Melbourne (Outer), VIC
  • 5 reviews
  • 5 likes

Water leak took 6 months to repair... should have been 3 weeks!

published

The RACV simply farms out all the repair work - to builders - then they sub-contract it to others - unfortunately none of them talk to each other!
We had a water leak over the christmas break - came home to a flooded kitchen.... reported it to RACV next day - took 4 weeks to send someone to look at it - then another 2 months before anyone came to measure up for repairs! - Absolutely hopeless!!
Simply find somewhere else!

Value for Money
1/5
Transparency
2/5
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Gorilla 65
Gorilla 65Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

What a horrible experience

published

We where hit with 120kmh winds that lifted tiles from roof. They said roof not maintained well enough. 100 year old trees dropping over in the area. 100 of house damaged in Mt Eliza. Just a brush off and stonewalling by RACV. Member for 25 years and will be moving everything from them this year

Value for Money
1/5
Transparency
1/5
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trompfy
trompfyGreater Melbourne (Outer), VIC
  • 261 reviews
  • 75 likes

Loyalty Review Great Job

published

On Thursday 30th December 2001 I put in a claim for my Samsung Galaxy A20 since it was broken, which was still under warranty but Samsung refused to help me. I didn't have portables listed on my Home & Contents so Cassandra put through a loyalty review for me on Tuesday 4th January 2022. On Wednesday 2nd February 2022 they paid me $300 with bank transfer towards a new phone.

Value for Money
5/5
Transparency
5/5
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Would not recommend

published

Would not recommend due to their claims handling. They don’t answer emails. Or follow up weekly as promised. Or know the difference between tenant default and loss of rent. First claim after twenty years caused by impact from neighbour’s tree and over three months later still no agreement to repair in sight.

Value for Money
1/5
Customer Service
1/5
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Lotus
LotusMelbourne
  • 4 reviews
  • 3 likes

No customer service

published
Value for Money
1/5
Transparency
1/5
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Ian Saxon
Ian SaxonGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Home security system

published

As there is no RACV Home Security Product review option, I thought I would write my review here.
Very expensive system installed, it was supposed to be pretty self contained, but no manual was supplied and was told to just call the information line and get help as needed. All went well until I had some questions and was told that that information would cost more and entail a call out by one of their experts. I had asked if they subcontract out but was told they don't. That turned out not to be the case. The cameras work fine if overpriced. Support wasn't helpful.

Value for Money
1/5
Transparency
1/5
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Benoit
BenoitGreater Melbourne (Metropolitan), VIC

Tired of arguing about each claim

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
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Chris
ChrisGreater Melbourne (Inner), VIC

Over 30 years of paying premiums with no value & terrible customer contact

published

Made claim for what RACV themselves had said was storm damage to my garage and after 4 months I got report saying my claim denied
Been hung up on been given run around after over 30 years of insuring with this mob. Never again RACV; don’t know what the point is to have insurance & pay your premiums for over 30 years

Incentivised Review No
Coverage TypeHome & Contents
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Mim
MimGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Appalling service

published

After 50 years and multiple properties and car policies we make a home insurance claim for considerable storm damage. Can’t believe the poor communication and attention. Still no builder/ assessor/ proper claim response after 48 hours with a whole in the roof. We’re looking elsewhere for our insurance.

Incentivised Review No
Coverage TypeHome & Contents
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Alison J.
Alison J.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Appalling treatment of long standing customer

published

We had been a 30 yr customer with RACV for house & contents insurance without a single claim. Last year our shower taps leaked inside the wall creating water damage which led to our shower base cracking, not to mention skirting board and carpet damage in the adjoining room. An assessor was sent out as well as a plumber but the claim was denied as it was deemed wear & tear. I have included the photo of from when the base was removed, how can this be wear & tear ? Needless to say we cancelled our policy.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

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Alex
AlexGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

They do not respond to my claim.

published

I had water damage in my house, I raised a claim but nobody cared. They say they still don't have a builder report -two months they cannot get a builder report! send another builder!
For the home insurance - look for someone else.

Transparency
2/5
Customer Service
1/5
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Ripfire
RipfireCentral Highlands and Goldfields, VIC
  • 3 reviews
  • 3 likes

Poor Value:

published

Put in a genuine claim and have it denied because they claim the aspect being claimed for was "not properly maintained" is a common response by RACV. They have no trouble in providing competitive premiums and taking your money but not good at paying out on genuine claims.

Value for Money
1/5
Transparency
2/5
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Ray
RayGreater Melbourne (Inner), VIC
  • 2 reviews

What's happened to RACV (now IAG) Insurance

published

Received a report made by Longbow on behalf of RACV after lightning struck my home. Report full of factual inaccuracies. Not worth the cost. After review, easier to withdraw the claim.

Value for Money
1/5
Customer Service
1/5
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Questions & Answers

Annie T.
Annie T.asked

Does home and contents cover ducted air con

1 answer
Ray
Ray

Check your PDS. Built in Ducted Systems ought to covered outside of maintenance issues but RACV is now Insurance Manufacturers of Australia and the service and support doesn’t match the cost.

Narelle
Narelleasked

Just put in a claim with Racv had a hot water pipe under the sink burst(vanity)and it flooded the bathroom.
We have had a shower leak issue but you can see the water comes actually from under the vanity plus a mould smell and gone under the tiles all around the bathroom floor and they have denied the flood in the floor but said they will repair the vanity!??

1 answer
Ali D.
Ali D.
jvarva
jvarvaasked

deceased estate transfer of insurance to next of kin

No answers
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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Home and Contents and Travel
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