RACV Home & Contents

I had part of a veranda floor collapse after soil underneath subsided. Their make safe people glued a board with lots of silicone over the hole and onto the 140+ yo heritage tiles. They they tried to make e claim that as accidental damage. This broke many of the tiles which are pretty difficult to replace. Their only solution was to pay for all the tiles to be replace with modern ones of a different size for a house with heritage overlay. They refused to fix it, just threw money at me and told me to fix it myself. They had plenty of money to se...

Got a quote online and the system crashed. Called the following day to complete the quote and was told they could not honour the price because the file was corrupted and I would have to pay an extra $100 if I wanted the policy. SCAM I will go elsewhere.

The RACV simply farms out all the repair work - to builders - then they sub-contract it to others - unfortunately none of them talk to each other!
We had a water leak over the christmas break - came home to a flooded kitchen.... reported it to RACV next day - took 4 weeks to send someone to look at it - then another 2 months before anyone came to measure up for repairs! - Absolutely hopeless!!
Simply find somewhere else!

We where hit with 120kmh winds that lifted tiles from roof. They said roof not maintained well enough. 100 year old trees dropping over in the area. 100 of house damaged in Mt Eliza. Just a brush off and stonewalling by RACV. Member for 25 years and will be moving everything from them this year

On Thursday 30th December 2001 I put in a claim for my Samsung Galaxy A20 since it was broken, which was still under warranty but Samsung refused to help me. I didn't have portables listed on my Home & Contents so Cassandra put through a loyalty review for me on Tuesday 4th January 2022. On Wednesday 2nd February 2022 they paid me $300 with bank transfer towards a new phone.

Would not recommend due to their claims handling. They don’t answer emails. Or follow up weekly as promised. Or know the difference between tenant default and loss of rent. First claim after twenty years caused by impact from neighbour’s tree and over three months later still no agreement to repair in sight.

Damage to our garage in August 2021, Racv lack proper customer service to liaise with us or their appointed builder for repairs. Racv and builder need to constantly be chased up via email or phone calls which just results in a 3 way game of chasey. Approval for our repairs was given end of August 2021,5 months on we still have rubble and damaged items in our garage, after being promised a repair start date. No offer of a cleaning crew to get the site ready for repairs, one visit only from a building tradie to secure our garage roof. Garage tot...

As there is no RACV Home Security Product review option, I thought I would write my review here.
Very expensive system installed, it was supposed to be pretty self contained, but no manual was supplied and was told to just call the information line and get help as needed. All went well until I had some questions and was told that that information would cost more and entail a call out by one of their experts. I had asked if they subcontract out but was told they don't. That turned out not to be the case. The cameras work fine if overpriced. Support wasn't helpful.

Hi all

I have RACV home and car insurance for more than 10 years (silver member). I lodged for the first time a small claim because cracks appeared on my internal walls just after the earthquake in Sept 2021. RACV sent an non-independent contractor to inspect my home and concluded the damage was not related to earthquake. I strongly disagree because the cracks appeared just after earthquake, how can it be not related to the earthquake?

I decided NOT to follow the dispute resolution process because too much time and money for such a small clai...

Made claim for what RACV themselves had said was storm damage to my garage and after 4 months I got report saying my claim denied
Been hung up on been given run around after over 30 years of insuring with this mob. Never again RACV; don’t know what the point is to have insurance & pay your premiums for over 30 years

After 50 years and multiple properties and car policies we make a home insurance claim for considerable storm damage. Can’t believe the poor communication and attention. Still no builder/ assessor/ proper claim response after 48 hours with a whole in the roof. We’re looking elsewhere for our insurance.

We had been a 30 yr customer with RACV for house & contents insurance without a single claim. Last year our shower taps leaked inside the wall creating water damage which led to our shower base cracking, not to mention skirting board and carpet damage in the adjoining room. An assessor was sent out as well as a plumber but the claim was denied as it was deemed wear & tear. I have included the photo of from when the base was removed, how can this be wear & tear ? Needless to say we cancelled our policy.

I had water damage in my house, I raised a claim but nobody cared. They say they still don't have a builder report -two months they cannot get a builder report! send another builder!
For the home insurance - look for someone else.

Put in a genuine claim and have it denied because they claim the aspect being claimed for was "not properly maintained" is a common response by RACV. They have no trouble in providing competitive premiums and taking your money but not good at paying out on genuine claims.

Received a report made by Longbow on behalf of RACV after lightning struck my home. Report full of factual inaccuracies. Not worth the cost. After review, easier to withdraw the claim.