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If I have option I give no stars at all,no recommended,bad service bad experience.
Take 2 minutes to inspect damage then took one month make a decision that property not been insurances.
The reviewer stated that an incentive was offered for this review
Buying RACV home insurance Is money wasting
I have RACV home insurance for years. I has never get a successful claim. The RACV always has excuses to reject the claims. You will never win. During COVID 19 pandemic RACV carried out my home repair which lasted several months then stopped the repair on the half way which made a very difficult living conditions to the tenants and finally forced tenants moved out. As a result, I lost thousands rental income and finally I repaired the home at my won costs. RACV insurance is a money collecting scam. You will spen money for nothing. Better to repair home yourself! It's much cheaper than buying years premium.
RACV greatly appreciated
after 4 week racv aproved my claim i have been with them for 20 years and still going on. honesty and integrity will always win thank you racv for helping me with my claim
Premium Price Hikes during Covid - Unethical
Hello RACV, I would share my extreme disappointment with my latest policy increase. RACV, 'V' stands for Victoria, am I right.?? You would only be too aware of what us Victorians have endured over the last 6 months.
I am totally disgusted to see that you have once again increased my premiums by approximately 8%. Don't blame it on CPI, don't blame it on house break-ins as most people either work from home these days (as I do) or sadly, have lost their jobs. It is simply greed and this increase should have been deferred, but no, your big corp...
unprofessional and unresponsive
I have been a RACV member for a very long time, but I am now very disappointed by what they handled on my home repair. Took them 8 month to repair something that could be done in 2 weeks time. The contractor they use is no where near professional, they use cheap materials and wrong materials to fix my roof, and my roof still not got fixed properly. Because of this unreasonable delay and unprofessional repair, my house now has got more damaged.
1, Leave the Water leaks for over half year without any repair, already cause more damage.
Significant premium increases
Have had combined RACV Home and Contents Insurance on our family home for over 30 years. Only made several small claims in the past. No recent claims but premiums have increased significantly in the last few years without any proper explanation.
Service is so poor
I am so incredibly frustrated with RACV's claims department. I lodged a claim on behalf of my deceased mum as her Executor on the 1st of July. I have continously had to follow up RACV, which most of the time I do not get a response. I was informed that someone was finalising the claim, but once again have heard nothing and I am again following up. It is difficult managing a property claim normally, but even harder when it is on behalf of my deceased mum. Some urgency by RACV would be greatly appreciated.
Fusion policy for home and content is a joke.
Home and content insurance policy is an absolute JOKE! I have lodged a claim after 5yrs of having comprehensive policies on my properties and cars which costs me over $5K a year - and it's been denied for a ridiculous reason. My heating stopped working and I was told to get someone to look at it, so I paid the call out fee and did so. Then you wanted your own electrician to look at it, and they've both said the motor is burnt out, pc board needs replacement and it has general wear & tear. Your policy is supposed to cover me if the motor is burn...t out (policy is below), but I'm being told that because you don't know the exact reason behind the system being broken that my claim is denied. SERIOUSLY?? Page 54 of policy: an electric motor that burns out and is a part of your home - For example in a ducted air conditioning unit. (should specify if other things go wrong with it than we will blame it on that part and not cover it) I'll be going to the home insurance ombudsman and then moving all my insurances to another provider unless you can fix this urgently. I have 3 little kids and a cold house.
Appalling customer service and poor quality work
After taking over 140 days just to get a permit. The project managed didn't manage the project. The trades caused damage to things undamaged in the fire and resisted demands to repair then botched the repair. The RACV ignored several formal complaints. Currently with the AFCA.
The only winner is the CEO of the RACV.
Over the last 3yrs or so we've submitted 4 claims and all of them were rejected, insurance policies are designed in such a way that they will only cover things that are least likely to go wrong.
Hard working people are bassically "donating" money to insurance companies so that CEO's can live a life of luxury and I urge everyone to complain to the ombudsman and lodge a dispute with VCAT because these people need to be investigated for the rip-off merchants that they are.
Goodbye after 26 years
I am a gold member who has been with RACV since 1994. I have my home, contents, 2 cars and roadside assist with them. Until today. I quit.
[name removed]'s complete lack of customer service, RACV's increasing costs for less return and lack of interest finally beat me.
I have taken all my insurances across to AAMI.
I don't expect RACV to care as I am just another number but I will be telling anyone who listens to take their business and money elsewhere.
If there is an option to rate "0" I would do so! Think about 4 months suffering in leaking bedrooms!
We have been with RACV since early 90's and have a few of our policies with them. It all went fine until recently when (19th Jan 2020) the hail storm in Melbourne damaged our roof tiles and water leaked into our ceiling then floor. RACV used their sub-contractor Tandem to do make safe repairs, who was totally incompetent. They sent out people more than 10 times and still couldn't stop the leak. They used the shrink wrap only in March but covered only part of the house and our bedrooms were still leaking badly overnight (2 of the places were jus...t over beds). The ceiling collapsed after rain last week and their tradies used the wood board to nail it up but the broken roof tiles were not covered. We have been making numerous calls to Tandem HQ, their tradies and RACV and been suffering from the leak for 4 months and the situation is not improving at all. The RACV consultant said that the situation in the builder's reports (had shrink wrap covering the whole house) is different to the facts I am telling (only part of the house was covered). In the meantime, while we haven't settled with RACV on the roof claim, Tandem have sent out carpenter and electrician to do the interior repairs, from which we can see how poor the management is there. We sincerely hope RACV will fix the problems as soon as possible so we don't have to suffer more.
RACV: Home and contents Insurance, unfinished business
In early January 2020 we lodged a claim with the RACV Home Insurance for storm damage to our home. The damage was caused by very large hail totally blocking our spouting and down pipes. This caused the overflowing hail/ice & water to back flow into our ceiling and into the wall cavities. The damage to the ceiling & wall plasterboard was huge. Also damage to valuable paintings and other furnishings was immense. The RACV/Tandem contractors inspected the damage & agreed we had a valid claim. However, that's where the good & polite service came to ...an abrupt halt. I have rung their phone contact on 13 occasions to told they would call back, which never happened, on other occasions having the phone simply hung up. I have also sent numerous emails only to receive an automated acknowledgment of receipt but with no further action. All I wanted was a date of settlement or at lest a progress report on our claim We have been with the RACV for over twenty years
Don't be a fool and fall for their glossy marketing!
It's not until you make a claim that RACV show their true colours. I have been with RACV since 1994 - over 20 years! This is my first time making a claim and they have been horrible to deal with. I lodged my claim on February 10 this year for Water Damage - Non Storm. I am still waiting for someone to come and assess the carpet and underlay. RACV say that because they have dried the carpet, that it is now fine and does not need to be assessed. I have lost count the number of times I have called to request that someone come out to assess the car...pet and underlay. Every call is the same painful script and spin from each RACV consultant I speak to. The consultants say they are hearing a different story from the tradesmen and us. The way the carpet was left speaks for itself. I have asked for a call from management. This has not happened. I have also sent photos of how the carpet was left after it was dried to firstname.lastname@example.org as they requested, but have not had a response. AVOID RACV!!!
Good service after an accident
I had recently bought a new house and soon after moving in there was an accident with the carport.
The staff at RACV were very helpful and understanding and immediately arranged for a temporary fix to be put in place that day. I had no issues in submitting my claim and in the end getting the damage repaired.
They sat on claim report for 20 days!
I lodges a claim on 3rd April for a damaged shower that was leaking through to the ground floor ceiling. Assessor was out on the same day which was lucky. After 3 follow up call, final one being on 27th April. The first two consultants stated the were waiting for building report and told me to call back 5 days later. The third consultant finally told me the report had actually been sitting there since 7th April and had been declined........ being declined is not the issue, Thats for another day. The issue is they sat on a report for 20 days! I could have directed this repair elsewhere. To me this is extremely poor process.
Great service so far.
Just taken out new hobby farm insurance.
Both people I have spoken to were very helpful, knowledgeable and personable.
One of them explained she was working from home so if the call dropped out, she would call me back. Which did happen and she did call back very quickly.
So far so good.
Home Contents - False advise on death of parent
Deceased estate wish to transfer insurance policy from father to myself.
Told death certificate unacceptable need title, months later with title emailed. Asked to combine with my car insurance they can't do transfer or quote by email. That I should start a new policy. Quote online or by phone. Bunch of run around clowns RACV Home Insurance wasting my time and effort. Government officials should investigate them and shut them down.
Unethical and a lack of integrity
In brief had a ceiling collapse after a storm. RACV claimed it was a builder issue after an inspection by a dodgy company Longbow who assessed damage. After a year RACV’s final decision was not to cover damage. For months I spoke with numerous people over the phone who talk about structure when they do not possess formal qualifications on building and structure. What a joke.
Recently I was contacted by RACV who requested that they send an engineer back to my house to inspect the damage and reason for collapse. The inspection however will enta...
Not a Company I could recommend
Following a tree through our newly renovated home it was 18 months before I could get any action undertaken despite immediate acceptance of the claim. No way was the claim managed - the management was all customer driven. After 18 months a claims coordinator who has never been available to contact was made. Takes anything up to an hour to speak to anyone on phoning and emails are never returned. Conflicting information is provided by different call takers. Attempting to get reimbursed for temporary accommodation is a nightmare and often re...imbursement is made 3-4 months in arrears. Finally due to horrendous experiences with their so called preferred builders and nearly two years later we had no option other than to accept a cash settlement of the claim - the rebuild commenced from that point. Still nothing on the contents claim!
Questions & Answers
Just put in a claim with Racv had a hot water pipe under the sink burst(vanity)and it flooded the bathroom.
We have had a shower leak issue but you can see the water comes actually from under the vanity plus a mould smell and gone under the tiles all around the bathroom floor and they have denied the flood in the floor but said they will repair the vanity!??
if racv excepted to repair or replace the vanity then they have to replace everything that is damaged from the burst/leaking pipe they can not pick and choose what suits them. If you are expected to pay your insurance 100% then Racv should fix everything from the leak. dispute it and taken it further. Good luck in with the fight.
deceased estate transfer of insurance to next of kin
can have home contents insurance only
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