RACV Home & Contents

In brief had a ceiling collapse after a storm. RACV claimed it was a builder issue after an inspection by a dodgy company Longbow who assessed damage. After a year RACV’s final decision was not to cover damage. For months I spoke with numerous people over the phone who talk about structure when they do not possess formal qualifications on building and structure. What a joke.
Recently I was contacted by RACV who requested that they send an engineer back to my house to inspect the damage and reason for collapse. The inspection however will enta...Read more

Following a tree through our newly renovated home it was 18 months before I could get any action undertaken despite immediate acceptance of the claim. No way was the claim managed - the management was all customer driven. After 18 months a claims coordinator who has never been available to contact was made. Takes anything up to an hour to speak to anyone on phoning and emails are never returned. Conflicting information is provided by different call takers. Attempting to get reimbursed for temporary accommodation is a nightmare and often re...Read more

I paid & renewed my building insurance and didn't receive renewed policy documentation I/o received an outstanding bill 1.5 weeks after. Called them 5 times and no one knows the reason. Last call made to [name removed] (manager-member line) to lodge a dispute resolution and refused to give the ref.no of it. I requested for it and they didn't even mention that process and he was very reluctant to put the dispute. Still waiting until someone call from their dispute resolution team. Everyday new agent and they don't keep note of previous calls/rec...Read more

I have used racv home and content insurance for nearly 10 years. It was good a few years ago but it has been getting worse in the last two years. It usually takes a very long time to resolve any claims. Nobody is responsible for any particular case so that the claim just gets passed on from one person to another again and again. RACV currently uses Tandem property service to assess the claim which has made everything much worse . Tandem employes a group of unqualified people to be desktop assessors. Can you imagine a desk assessor in another s...Read more

I have been insured with RACV for over 12 years and have recently lost my drone. I put it on the top of the car at home and forgot and somewhere it has come off. I know that it was my dumb error but my policy i had extras included like accidental damage for lost and stolen portables. The drone is considered a portable item but because it wasn't lost in the home and quote from RACV, "lost in the open air", i am not covered which was not explained to me when i took the extra. I have pasted a snippet of how they advertise.

Insure portable valuabl...Read more

I started my claim on 29th of july and still goes on !!! It is such LONG delay ! Rubbers took most of my item but they didnt even care about , racv forward my claim for investigation team so they came to my house first time took 1/5 hour second interview took almost 9 hours. I have 2 littlest kids which second one is just about 2 months old. Im breasts feelings him but on that day i had to given formula which I didnt feel good about it so interview ends up asking for some documents which i email them 3 times and they keep saying they not receiv...Read more

My parents recently received their renewal notice for home and contents insurance.
In summary:
- $1.05m to rebuild house
- $400k contents cover
- $10k for specific item (watches).
- Premium was $4,100
This INCLUDED a premium discount for the following:
- 15% no claims bonus
- Multi Policy discount
- Continuous RACV policy (and insurance holder) for 50+ years...Read more

Claim lodged on the 8 July for storm/wind damage - advised by RACV the claim was accepted at inception. Waited for Tandem to call - waited and waited then I decided to call them. Following week the building supervisor attends to inspect. At the house for 7 min's at the most and was told I would be in contact in 2 days. He provides me a verbal scope.

21 days later with a number of follow ups during I decided to call RACV to be told "sorry your claim is declined". Decision based on Tandem inspector, same guy who bunny hopped his car on his ar...Read more

My opinion
Disgraceful insurer. Their review rating (1.9) proves over 80% customers hate them. They send plumbers and builders out, who tell lies in the report. Watch them. Plumber told me to leave the room while he did the test. Was not allowed to watch??? Also told me can’t discuss findings with me, RACV’s rule. I could of proven them to be lies, there and then. I Paid $330 for a 3rd party to look. His report and comments, No waterproofing problems, no leaking shower screen. He looked at RACV’s plumbers report, said it false, his findings a...Read more

Had a flood caused by a pipe burst up the street and water flowed through backyard. I had landlord insurance and contacted the RACV to make a claim. The carpet was ripped up and dried and then nothing for seven weeks. I requested emails, communication or an outline of what they were doing. Nothing. I am now forced to work on this for frequently and had to contact the subcontractors directly. The real problem is that the RACV do not assign a case manager so no-one is responsible. I have had 7 different customer service people that have no idea w...Read more