We have been with RACV since early 90's and have a few of our policies with them. It all went fine until recently when (19th Jan 2020) the hail storm in Melbourne damaged our roof tiles and water leaked into our ceiling then floor. RACV used their sub-contractor Tandem to do make safe repairs, who was totally incompetent. They sent out people more than 10 times and still couldn't stop the leak. They used the shrink wrap only in March but covered only part of the house and our bedrooms were still leaking badly overnight (2 of the places were jus...Read more

In early January 2020 we lodged a claim with the RACV Home Insurance for storm damage to our home. The damage was caused by very large hail totally blocking our spouting and down pipes. This caused the overflowing hail/ice & water to back flow into our ceiling and into the wall cavities. The damage to the ceiling & wall plasterboard was huge. Also damage to valuable paintings and other furnishings was immense. The RACV/Tandem contractors inspected the damage & agreed we had a valid claim. However, that's where the good & polite service came to ...Read more

It's not until you make a claim that RACV show their true colours. I have been with RACV since 1994 - over 20 years! This is my first time making a claim and they have been horrible to deal with. I lodged my claim on February 10 this year for Water Damage - Non Storm. I am still waiting for someone to come and assess the carpet and underlay. RACV say that because they have dried the carpet, that it is now fine and does not need to be assessed. I have lost count the number of times I have called to request that someone come out to assess the car...Read more

In brief had a ceiling collapse after a storm. RACV claimed it was a builder issue after an inspection by a dodgy company Longbow who assessed damage. After a year RACV’s final decision was not to cover damage. For months I spoke with numerous people over the phone who talk about structure when they do not possess formal qualifications on building and structure. What a joke.
Recently I was contacted by RACV who requested that they send an engineer back to my house to inspect the damage and reason for collapse. The inspection however will enta...Read more

Following a tree through our newly renovated home it was 18 months before I could get any action undertaken despite immediate acceptance of the claim. No way was the claim managed - the management was all customer driven. After 18 months a claims coordinator who has never been available to contact was made. Takes anything up to an hour to speak to anyone on phoning and emails are never returned. Conflicting information is provided by different call takers. Attempting to get reimbursed for temporary accommodation is a nightmare and often re...Read more

I paid & renewed my building insurance and didn't receive renewed policy documentation I/o received an outstanding bill 1.5 weeks after. Called them 5 times and no one knows the reason. Last call made to [name removed] (manager-member line) to lodge a dispute resolution and refused to give the ref.no of it. I requested for it and they didn't even mention that process and he was very reluctant to put the dispute. Still waiting until someone call from their dispute resolution team. Everyday new agent and they don't keep note of previous calls/rec...Read more

I have used racv home and content insurance for nearly 10 years. It was good a few years ago but it has been getting worse in the last two years. It usually takes a very long time to resolve any claims. Nobody is responsible for any particular case so that the claim just gets passed on from one person to another again and again. RACV currently uses Tandem property service to assess the claim which has made everything much worse . Tandem employes a group of unqualified people to be desktop assessors. Can you imagine a desk assessor in another s...Read more

I have been insured with RACV for over 12 years and have recently lost my drone. I put it on the top of the car at home and forgot and somewhere it has come off. I know that it was my dumb error but my policy i had extras included like accidental damage for lost and stolen portables. The drone is considered a portable item but because it wasn't lost in the home and quote from RACV, "lost in the open air", i am not covered which was not explained to me when i took the extra. I have pasted a snippet of how they advertise.

Insure portable valuabl...Read more

I started my claim on 29th of july and still goes on !!! It is such LONG delay ! Rubbers took most of my item but they didnt even care about , racv forward my claim for investigation team so they came to my house first time took 1/5 hour second interview took almost 9 hours. I have 2 littlest kids which second one is just about 2 months old. Im breasts feelings him but on that day i had to given formula which I didnt feel good about it so interview ends up asking for some documents which i email them 3 times and they keep saying they not receiv...Read more

My parents recently received their renewal notice for home and contents insurance.
In summary:
- $1.05m to rebuild house
- $400k contents cover
- $10k for specific item (watches).
- Premium was $4,100
This INCLUDED a premium discount for the following:
- 15% no claims bonus
- Multi Policy discount
- Continuous RACV policy (and insurance holder) for 50+ years...Read more