Raine and Horne Strathfield, I heard a lot of praises but didn't see then when dealing with them. Some of the staffs know how to be rude, make you feel like nothing and disgrace you within seconds.
Don't get me wrong, there are few agents/ staffs who genuinely listen to you and attempt to resolve or come to a common grounds. I wish I could always speak to them every single time.
Though it is unfortunate to say there are few staffs who don't know how to speak over the phone, they are angry, forceful, lash out and very very rude. I have been sc...reamed at, sweared at, phone banged/ hung up in-between conversations and said ungrateful stuffs. Very confronting words used and at ones was told "they don't like my voice and conversation, don't call back". Funniest thing, I know their manager ( lovely and very helpful person) and upon requesting to speak to him and informing the rude staffs I know the manager, the rudeness changed to "let me try to find another way, no need to speak to the manager or informing about this conversation." I have experienced this a few times. Also know which staff said what but might not go that far.
Jess Anand from Raine and horne craigieburn was our property manager. She was the best, thank you so much for making our experience wonderful. Even though it was the first experience and we doesnot know anything Jess make it very smooth. We were notified of each and everything and she was very easy to approach. Very professional. I would recommend Jess to everyone who is looking for their property to rent, buy or Sell.
I had the unfortunate luck of renting with R&H Rockdale.
The property manager was completely incapable of communicating effectively. It wasn't just her being rude - she seemed truly out of her depth and struggled with basic concepts.
An example of this was requesting electrical repairs at the property (damage done prior to moving in). The request took 3 months to be processed, and the poor property manager seemed simply incapable of keeping track of such matters.
Another example was when a routine rental inspection was scheduled some four ...weeks in advance. I was unavailable on the day to attend the inspection but gave the property manager permission to enter the premises. The property manager failed to pick up the spare keys to access the property. She then claims to have left a note say she never did the inspection, but I only located a business card. When I asked her why she didn't have time to send a quick email/make a phone call to reschedule, she got flustered and replied that she "didn't have time". When I pointed out that an inspection should take about 20 mins, and she would then have this time free, its like her brain completely shut down. She was incapable of responding.
A Real state who understand the customer needs.
I was recommended by my friend to Reine & Horne Ingleburn. The called, visited and organise everything for my house to put on the market for rent. After the first and 2nd inspection they have organise three tenant who are willingly looking to move in to my house. It is amazing. The team is very dynamic, fast,focused, helpful, knowledgeable and understand the customer needs. I would recommend without any hesitation to work with Reine & Horne Ingleburn.
Best Real Estate to date!!!!!!!
Robert Elezovic sold our property recently with minimum fuss and extreme professionalism. He listened to what we wanted and delivered on all he had set out to do. He was easy to talk to and got the job done effectively and efficiently!!!! Thanks Robert we appreciate all that you did for us!
I have no problems recommending Robert when it comes to selling property!!!
Excellent property managers
For more than a decade Raine and Horne has been managing our family property. The team treats us like family and our property with the care and attention they would give their own. Any maintenance is quickly undertaken and those who call the property home also speak very highly of Raine and Horne. Diane Smith is a highly skilled property manager with years of experience backed up with the professional R&H team of Clarke and Belinda Brackenridge. Five stars service all round.
Terrible service and no response
This real estate is the worse I have rented from in the ten years of rental history for me. They do not respond to emails or return phone calls. I had to go to Consumer Affairs to get anything done. Keep away from renting or having anything to do with this lot...they seem to be lazy and certainly have no interest in helping or doing their job! I even sent an email to the Director - no response! Five property managers in as many months - again, without any updates. BEWARE, I would not recommend this RE to anyone!
Rip off agents... Steer clear
This company is all about taking your money and no service. All nice and fluffy up front at the start, yet useless when it comes to the crunch.
Tenant leaves place in a mess, they wipe their hands and cannot be bothered chasing tenant up or helping you with trying to recover costs.
Used up bond with their carpet cleaner mate who did not clean them properly, I call them out which they said they would do as warranty, but agent paid again even after I told them not to. With little bond left And place a mess they don't return calls.
Worst property ...
Raine and Horne
Raine and Horne orange are the most dodgey real estate our family has rented through leaking taps throughout term of lease house was filthy when we moved in lawns over grown had no clothes line for the first six months of lease exposed wires on power points heating was not working properly no windows opened in the house no screens on windows and we left house in better condition than it was when we moved in the fact that they never were prompt in fixing things we have video evidence of the taps condition of house and and a paper trail via email...s as well and they have the hide to try and take our bond for no reason no damage no arears yet they still manage to not provide a service for the next Tennant's that move into the house it actually is quite upsetting to see a friend be favoured between Gail at Raine and horn and the landlord rather than protect the owners investment it being run a ground no wonder it was vacant for over 12 months very glad we left and will be fighting Thier decision through Fair trading Tennant tribunal and news paper social media and via word of mouth I wouldn't recommend them to my worst enemy that's not a real estate it a bunch of pop making poor decisions that affect family's around orange I'd sleep on the street before entering a new lease with Raine and Horne .
No responsibility for incorrect information
The R&H agent gave me a brochure for the unit I would eventually purchase.
On the brochure, the costs for the body corporate fees and rates were quotes as $1,344 per year less than the actual costs. If I had known this, it is very likely I would not have bought the property; and I certainly would not have paid the price that I did.
That means I must pay an extra $1,344 EVERY YEAR because of this deceit / lie.
When I approached him, the agent refused to even acknowledge his mistake - let alone discuss some kind of compensation. Furthermore, h...e was rude and condescending as well. The Darwin licensee (allegedly the agent's boss) was equally dismissive, rude and condescending. As for A Raine (the person with his/here name on the company), he/she cowardly sat back and let it all play out (he/she was included in the emails) - without the slightest consideration regarding the dismissive, rude and condescending behaviour of the people bearing his/her name. All in all, a cowardly lack of acknowledgement for their deceit / lies; or for their responsibilities.
I would never rent with Raine & Horne Ipswich again
I rent a property through R&H Ipswich, which was a total nightmare from day 1 until we vacated the house and that was only 2 weeks and 4 days.
This house was not clean, a number of things were dangerous and broken, missing or just not working.
I only hope the owner is aware of the condition of their rental property.
One start is a compliment for this company
During my leasing emails where never replied, always been ignored no matter the issue that arise and at the end of the tenancy they just make all the excuses and problems in the world to keep your bond. They are dodgy and the only way I got my bond back was by having fair trade and NCAT involved. They were charging me for broken things inside the apartment that were like that when I first move in. thankfully I took photos of all and since I never given a condition report even though asked for several times.
Raine and Horne Dapto, Terrible!
Didn't do inspections or collect rent which left our property trashed and abandoned. Thousands of dollars in repairs and lost rent. Charged us extra unknown fees which we were awarded back by Fair Trading. Have no idea what they are doing. Dont know how to property manage. Save yourself money and headaches. Terrible experience and a costly one
Unprofessional, obviously don't communicate with each other
I've gone through raine and horne for a rental and since the 3rd week of living in the property they have been hounding us saying we are in arrears even though we've been up to date with paying rent. I'm already under enough stress being home with a broken leg and now I've been sent an email threatening eviction if we don't pay the arrears that we don't even owe!! My partner went into the real estate the other day to clear it up and they agreed that it was a issue on their end because of some sort of mix up with the bond and few weeks rent that were paid. But I'm still receiving emails about being evicted. Very unprofessional will definitely not be going through them again. NOT HAPPY AT ALL!!!
Raine & Horne Glenroy Strata & Property Management
Stay right away from these frauds. The director Anthony Romano books way too much work than his team can handle, then he puts overworked staff who barely know how to use emails onto your strata management. Due to this, you'll never get replies from his staff, you literally need to cancel work and drive down to their office and speak to them in person to get any movement. They single-handedly managed to turn our owners corporation from having an active committee to a dormant one, no doubt so that their work load with us would be minimal. ...The only thing they are fast at is sending invoices, but not collecting the money unless there's no money in the kitty for their fees. We have multiple owners owing a total of over $8000 that's been due for a few years in a block of only 12 units. Be very careful of these guys, steer clear. Anthony Romano is a good sales person and comes across friendly but the reality is he isn't willing to fork out the cash to hire the appropriate amount of staff to manage your OC efficiently. As for their property managers, don't even go there they never rock up for the inspections and are rude to you and your tenants which create angst and bad vibes between all parties, this will never get fixed since it's Anthony's wife who has a large role in the property management side of things. We tried to contact head office of Raine & Horne to seek improvements from our service but they told us they can't help, so basically you get stuck in a franchise where no one is accountable. Also tried taking them to VCAT another waste of time - the result of VCAT was simply 'if you don't like their service we can't force them to work and honour their agreement with you'.
Deceptive people that don't pay their bills
I did work for Kav Sehgal at Raine and Horne in Brighton to repair the window in their office. The work was completed and they were happy with the outcome.
The invoice is still outstanding almost 2 months later.
They refuse to reply to my requests for remittance for this small amount of money.
Another staff member has threatened to have me executed if I seek the outstanding $146.
These people are unprofessional.
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Questions & Answers
Has anyone had a problem with raine and horne gosfod? We are certain we're up to date with our rent payments but they are trying to tell us one of the payments i made bounced back. I rung the bank to check if any payments didnt go through and they confirmed with me that all payments to raine and horne were successful and they also gave me the authorization numbers for every payment. If anyone has had similar issues would you be able to tell me how you handled it.
I think they're all the same, they're lowly paid and angry at the world.
Be perisitent and have everything in email.
Ask them for their rent ledger. Then simply compare with your bank statement. I had the exact same problem. Found out it was admin problem on their side. They did not journal my payment. I am with St Mary's Raine and Horne. They are all nasty. Not friendly and very back dated. If you have any problems, get in touch with fair trading. Very helpful. Plus they get straightened once they get a call from fair trading.
Has anyone had a problem with Raine and Horne were they take your rent payments and put it on advance water payments which have left you in the arrears with your rent
Has anyone taken them to the small claims court to recover Management Fees for their terrible management of your property? Just wondering how you got on as I'm contemplating it! Thanks
We have filed a complaint in REBA (The Real Estate and Business Agents Supervisory Board, WA) last month, and they are looking into it. We have asked for the refund of the mangement fees but REBA said that we cant get whole of the fees back, as they say, R&H would get a fees for anything they have done like letting-in fees, inventory counting fees etc.... Hopefully they will help us and not R&H.
Thanks for that. I suppose the amount of fees is a negotiating point! We also filed a complaint from REBA but are yet to hear back. Hopefully more people will complain which will make REBA sit up and take notice! Good luck with your action.
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