Raine & Horne

We paid the real estate to look after our property in the Gold Coast Our experience with this agency was nothing short of disastrous. Throughout the tenancy, there were repeated breaches, uncooperative tenants, and ultimately legal action. In our experience, the agency did not take sufficient control of the situation or adequately represent our… Read more

interests as landlords.

What makes this particularly concerning is that our property was managed directly by the Principal and General Manager. Given that level of senior responsibility, we expected strong leadership, accountability, and oversight. In our experience, this standard was not met.

We were informed the evening before a confirmed move-out date that the tenants would not be vacating — with no clear plan provided. Being told, “We’ll let you know when they advise,” gave us little confidence that the situation was being effectively managed.

We were also concerned that serious tenancy issues, including breaches, unpaid bills, and tribunal involvement, were not clearly disclosed when references were provided.

When we attended the property, we found it in an extremely poor condition, requiring approximately $30,000 AUD in repairs. In our view, this level of deterioration raises serious concerns about the adequacy of inspections, reporting, and overall management during the tenancy.

Quite simply, this raises the question: what were we paying this agency for?

In our experience, this was a failure to adequately protect our property or act in our best interests.

[Name Removed] & [Name Removed] will gladly sign you up to list your property together with hefty advt fee then leave it sit there till they get a bite. You’ll need to push for inspections - you can wait indefinitely for feedback there is none - they don’t make suggestions - they don’t offer improvements- your property will languish till it slips… Read more

below most listings then when it finally does get an offer well below your reserve if you don’t take it you’re dropped!! Basically they’re looking to promote their agency not your property! No thank you for listing - they even charge for returning keys once sold! No gifts nothing!!!! Not even a ph call! Can’t recommend. They only made an effort when close to expiration of authority.

What a drama by the administration department Leisa for a simple task; return the key from our property to another agent. We live 400 kms from Hervey Bay. All paperwork were presented by the new agent at their office, form 6 in the new agent name, personal call from me the owner to the sale agent, to the administration supervisor, but still… Read more

refusing to return our house key. The solicitor from the new agent confirm they can’t act this way. We were dealing with a staben team having personal issue with others local agents, and the client is stuffed in the middle. If you are far from Hervey Bay and obviously can’t check what is happening , do not use this Rayne Horne real estate. A desapointment experience, it can’t happened but at the end a business maintain a professional commercial relationship with theirs clients. The administration don’t have any skill of customer approach. The manager did not even call for an apology related to this issue. Stay away from this agent.

In our dealings with Raine & Horne Commercial Bankstown they have proven to be diligent, helpful and professional - I have been dealing with them for over two years and have not had any issues at all - Tony Show details

My experience renting a unit for 12 months through Raine & Horne Gladstone was very good. I was always notified of any inspections well in advance and given the opportunity to be present. The service provided for any repairs was dealt with efficiently and promptly. The final departure inspection was very professional and efficient. All round Raine & Horne Gladstone were very good. Ray Walters Show details

My new property manager, Wendy, at R&H Elite on Gold Coast, Southport, provides exemplary service. She is extremely professional, responds timely to emails and phone calls (no automatic recorded message) - you can actually leave her a message or text her and she will get back to you very quickly. I highly recommend her- she has alot of experience, knows good tradies and acts promptly to resolve issues and provides sound recommendations. Show details

Nina Romano is a thief. 15 years she has been the body corporate manager and in 15 years there has never been a meeting with the owners. She pockets all money from the residual funds for maintenance for her personal expenses. When you request for documents and proof of insurance, she hides. She never returns calls or responds to emails. She is the most corrupt agent in the game. Hurry up and retire FFS!!! Show details

Beyond useless property management and often finding myself having to do their job for them. Poor communication on all fronts and have signed me up for a renewed 12 month lease despite communications saying I did not agree to it. Avoid at all costs if you want to save the stress Show details

I was trying to rent a place in bay street Rockdale. Got a email asking to track some documents. Elizabeth, was dealing with this property, after done everything we could to organize those papers as has to be delivered by other real states, we called her after 4 hours with the outcome, then got a message from receptionist, a man, he just asks my… Read more

name and said the property is already rented. WHAT A BUNCH OF SCAM working for this "real state" you guys treated us like a 1 dollar coin, totally disgraceful! Some of the employee just have another kind of job and not dealing with people. I will never try to rent any place with that place!!! Remember Karma comes back!!!!!

RED ALERT, Take your property elsewhere and stay away from this company, Complain resolution process they follow is an absolute joke, no formal notes or follow up and they closed my complaint against their Real Estate office in Glenroy. Show details

I would strongly advise landlords and tenants to avoid dealing with Vanessa De Jong at Raine & Horne Rockingham. Over several years I raised repeated, documented complaints about serious issues with neighbouring tenants — constant noise, foul smells, and disturbances that made my home life miserable. Despite providing clear evidence and following… Read more

up multiple times, Vanessa consistently dismissed the concerns, excused the behaviour, and refused to take any meaningful action. She lied at a State Administrative Tribunal about breaching the tenants. (They insist in court documents that they were never breached.)

What I experienced was unprofessionalism, lack of accountability, and a complete unwillingness to uphold basic property management standards. A competent property manager should protect the interests of both owners and neighbours by addressing legitimate complaints. Instead, Vanessa made it clear she was not prepared to do her job.

If you are a landlord looking for someone to safeguard your investment and manage tenants responsibly, I would recommend steering well clear of Vanessa De Jong and this agency. There are far better professionals in Rockingham who take their obligations seriously. I will be selling my home shortly and you can be guaranteed I won't be using this agency.

Raine and Horne Ryde think the anti spam act of 2003 is some sort of joke that their agents don’t need to adhere to. Receive SMS messages with no ‘opt out’ button which is breaking this law. Clearly pushy real estate agents that don’t know how to acknowledge when someone is not interested. Show details

Buyer beware when dealing with this firm. They guided a listing at 1.2m and it sold for 300k more. Seemed like such a low guide. Either they’re incompetent at valuations or purposely going low to get people in the door. This listing was up for quite some time for a Syd market. Show details

⭐☆☆☆☆ 1/5 I had a very disappointing experience with Gawler Raine & Horne. As a potential tenant, I was asked to provide an overwhelming amount of documentation, which I submitted promptly. Despite this, I received no proper follow-up, no feedback, and no clear communication. It felt like my application was ignored. Their lack of professionalism… Read more

and courtesy makes the rental process unnecessarily stressful. It’s especially frustrating when people are genuinely looking for a home and are treated with silence after doing everything asked of them.

If you’re a new tenant hoping for fair treatment and clear communication, I would not recommend Gawler Raine & Horne in Gawler. There are far better agencies out there that value and respect applicants from people that genuinely want place to stay. Especially when you have children.

Kingsland queens of the under quoting. Shouldn't be called real estate agents instead should be real estate liars. Under quotes a property by 750 thousand and then pretend that didn't know. Scam for the buyers. Lie to the sellers. Leave this real estate company alone. Obviously happens with all their agencies. Must be something they teach… Read more

them in their 1 minute training. This real estate should be held accountable for its disgusting behaviour. Shows that this company cannot be trusted. A current affair. Proved this. Scam

Unfortunately I'd have to say the most incompetent company I have ever dealt with. Outdated records, more handballs than an AFL game. 15 phone calls from renter, owner and new agent without response - how embarrassing for a so called experienced agent Show details

My experience with Bailey Allain is nothing short of fantastic!! My investment property is being taken care of in a spectacular manner. He organises trades to handle repairs and any other tasks necessary. Communication is beyond good. I have Bailey taking care of everything....keeping my tenants happy.and cared for. Bailey is my absolute saviour… Read more

when it comes to anything that requires attention. I'm blessed to have him on board to make ownership of my investment running smoothly. Thank you Bailey!!!!

Don't bother trying to rent a property with R & H if you are an international student or if your family is based overseas. My parents have been covering my rent for the last 2 years and I have a solid rental history including 3 places already with all of the supporting documents - just while I am in Aus for uni (australian passport holder). R&H… Read more

insisted that my guarantor sign on as main lease holder instead of a guarantor position. I explained to them that for tax reasons, it's problematic to hold leases in 2 different countries and my parents are unable to do that. They said they couldn't consider my application unless a parent was the main lease holder. Nowhere else I have applied/lived has ever required this. I tried negotiating several times and they were unwilling to add a guarantor clause to the lease. This is an extremely strict and unusual policy. If you're an international student you won't have any luck, it's pretty clear they only want to support Australian based families.

Been sick for a while now and in Oct 2024 had 6 to 9 months to live. Just been released from the hospital from successful multiple operations giving me a new lease to life but still have 3 to 6 months of recovery. Yes I have been late here and there with paying rent but always caught up. [Name Removed] from this agency wants to see a single… Read more

father of 5 children out on the streets even after catching up on rent after being released from hospital after 12 weeks. NO COMPASSION. [Name Removed] has eyed my property for a while now and she also commented the 1st time she did her inspection that she wished she could have a property like this and has increased my rent twice in a short period. Games Games Games some real-estate agents play to get what they want. She's willing to see me and my beautiful 5 children on the street especially now needing 2 to 6 months for my recovery. What a woman. Great asset to any real estate company don't you think? Will you hire her? By the way this is a TNSW property where TNSW are always Compassionate during unforseen events like these. I DO NOT BLAME TNSW AT ALL. I RENT OTHER PROPERTIES FROM TNSW via other real estate agents and they've all given me time to catch up but NOT [Name Removed] from Raine and Horne Newtown even after catching up on the back rent. Oh what a woman. Wonder if she has any children? I believe that she also accepts kick backs from tradies for giving them works.

Raine & Horne Cranbourne are terrible – Raine & Horne are absolutely terrible. My property had changed from Barry Plant to Raine & Horne back in February 2024 and I had no communication about this for 1-2 months until I had to contact my previous agent who had then told me she's no longer handling the property. My main complaint is about the property manager Sonam Kapoor. During May… Read more

the garage door was broken and I had contacted them as a urgent request. We did not receive any feedback until I had to chase up the next day after it was sent to the owner. I initially sent a video and photos where they followed up on the day after again to say 'could you please share the photos and videos again'. How can you not save them in the first place after viewing them?

End of May we received an intentional to sell for the property. She referred to my housemate as 'Royce' which is his middle name, when his first name is Liam. It was already decided that they would take clients in at 6pm rather than asking first if they could come during the day. I would have preferred an earlier time as I work during the night time and had barely any preparation to make dinner, get ready etc. This occurred not once, but twice within the month.

The sales agent himself Vats who conducted these was stellar. Could not recommend him enough in handling your property and all things sales related. He conducted himself professionally and helped us out during the process. She initially said 6pm then in follow up emails for the first lot of clients to come through, she changed it to 6:15pm then tried to spin the narrative on me that I agreed to 15 minutes later. She also said we will be reimbursed for our time, which never happened until end of lease.

Fast forward to recent times and our exit, Sonam contacted us in September in to confirm our exit, which we already did months ago regardless sale of house or not. The house never sold actually and they offered for us to resign the lease. We were already one foot out of the door. Some days later, Sonam quoted that we would be being transferred $100 for the open home inspections when the new renters pay for theirs. Remember this number because it's going to change.

In November about a month ago now, there were issues that needed to be fixed which I agreed to some, not all. They were pedantic about the garage, a chip in a window where we had no control over and still charged us, the weeds that had JUST grown back at a minimum and other things that I disputed and proved her wrong in.

The side gate was busted and we informed the owner actually about this months ago, she brought it up and I told them we already talked to the owner months prior. The toilet seat was due to sun damage from the window and she tried to argue it wasn't 'cleaned properly'. Everything else was actually on our fault, and we ended up forking $500-$600 to fix up the small details even though she initially gave us a week to fix them, but we had already moved and had no real time to come up with a solution ourselves so we said leave it, pay it out of our bond.

So I followed up a few weeks later and Sonam quoted me 3 weeks ago now that $60 would be transferred to my bank account. Remember when I said $100? It's changed now. I forgot to mention, when I brought this up initially, the price that Sonam quoted was $80. She also had the gall to ask if the ducted heating and cooling was in working condition as 'the new renter couldn't figure out how to operate', just weeks after our dispute over the cleanliness of the property. Go find out for yourself? I'm not there anymore nor do I owe that to you.

All in all, Raine & Horne are absolutely abysmal when it comes to handling your rental properties. Vats was the only good agent to come out of that. Sonam Kapoor has by far been the worst person I've dealt with in all of my years renting and for someone who has been praised by the Raine & Horne social media accounts from 'reviews of other people' which by the way, I believe they're not real people and just fabricated, she did not represent her duties well.

Please go somewhere else everyone, this real estate is horrible.

Very Bad Real Estate Agency,stay away from Raine and Horne – Very bad service. They don't care ,no communication, I don't recommend this company....I lodged complaint to head office, they stick up for the workers associated with Raine and Horne.... Show details

good deal – We take a leased house in cranbourne west. All team have are very good behaviour We thanks to speacially Sonam Kapoor, nd Mikcy Sidhu and your all team of Raine and horne Show details

Michael Parisi - the worst – Michael Parisi - wow, what a rude, degrading type of human. I've never in my life been spoken to in that manner, when I was polite etc. I am lost for words and would highly encourage people to not deal with this person. Show details

Happy with the price we got – Cheryl freshwater was our agent and did her best to chase up the vacant house next door which in the end he didn't want to sell but we did get a good price for our property and happy with the result. Cathy & Peter Martyn Show details