WD Purple HDD for CCTV 3Gig
Arrived as expected via express paid delivery by courier. Item as described. Packaging appropriate with air bag and bubble wrap in cardboard box. HDD sealed in solid plastic bag. Easy removal and replacement item, works perfectly, got the one camera recording again as I dropped the CCTV box by accident. I'm in the process of upgrading.
However, this drive is larger and more solid than the one shipped with my Swann DVR, and purposefully built by Western Digital. I'm guessing I won't get any crashes anymore from reading previous reviews. I did ...a disc format initialization and reboot before checking on the recordings. Website experience was good also, chat support was offered during account set-up and checkout, but not needed personally. Plus, 3 years warranty to boot! Warranty label info and invoice provided, as well via the online account. All in all, a good experience, so I gave them 5stars. Happy to purchase from an Australian company with quality products. AAA+++ recommended Australian supplier, will buy again. PS, If you can see the photo I uploaded; the size of the old 500Gig HDD removed from an 8 channel Swann DVR unit (although I bought cheap on special) compared with the packet size of the WD Purple drive showing warranty information. Moral of story: Cheap units are good to start while you buy components for a better system depending on the requirements/your needs.
Customer support exceeded my high expectations
Contacted Leonard from RamCity wanting advice on a suitable product to upgrade my laptop.
His guidance, advice, ease of communication and information links to additional support, made a complex task so much simpler.
Exceptional service - thank you :D
No Ownership from Staff
Feedback on Ram City Experience.
Website and Taking my money = 10
Shipping item to address supplied = 0
Answer my emails in a timely fashion = 0
Calling me back with updates = 0
Helpfulness of Customer Service Staff = 0
Ordered a product from their website to be sent to Auckland New Zealand, they send it to Denmark, despite having correct address.
Placed order on 15th June, as of 24th June item still lost.
Super fast delivery. Excellent product!
Easy to use instructions with the product. High quality and great service! Ordered online with ease using Afterpay and product packaging was great. Highly recommend these guys for a great product.
Excellent service and customer support
Ramcity staff are very helpful and very knowledgeable. They've got lots of things in stock if you're gonna build or upgrade your computer. The website is easy to use and deliveries are fast. I've had some issues assembling some of the parts, but their customer service helped me a lot! They were patient and polite, and gone through all troubleshooting with me. Couldn't be happier.
Ramcity has excellent customer support
The website was clear and informative for a non-IT person. Putting in my device details gave me all available options.
Youtube DIY videos clearly instructed my partner how to replace her ram and hard drive without confusion.
Her Macbook pro from 2012 now runs slick and there are considerable improvements in booting time and opening applications.
Ramcity gave us the confidence to do the upgrade ourselves and both of my interactions have been smooth and enjoyable. Cant recommend them enough.
Thank you team.
Outstanding knowledge and service, great experience and professional at the highest.
Very simple and straight forward, helpful website and employees.
Professional and fast service, the word perfect would not even cover the knowledge and customer service that I get from Ramcity.
They'll choose how they send your orders and In stock dont mean in stock
Story is I choose a graphics card with 30+ in stock listed . My thinking being their website states most of their orders ships from Eagle Farm Q.L.D, I'm local within 25 kms as they offered "AustPost Express for delivery" (metro to metro city from my experience even from Perth W.A has always arrived next day.)
I get the dispatch email saying its been shipped through "Couriers Please"? Have you seen the reviews on here and online regarding them? But that's not the point why give me delivery options only to send by anyone they like? I email as...king nicely why they have done this and if "Couriers Please" are faster in delivery as being Friday I wanted my order by Saturday as its a birthday present for my child. Couriers Please has on their website same day delivery option I thought maybe they did this. The reply; "The graphics card stock wasn't held at our Eagle Farm warehouse, so we had to ship it directly from our supplier, who only use couriers for their shipping" Fair enough it is not at their Eagle Farm dispatch but at a suppliers? In stock to me means in stop not at a different organization and the option for AustPost knowing this should be removed for that item as it's not an option. I can't stand having my choices taken from me by misleading advertising. At the least when confirming the order they should note it will be shipped by a third party supplier due to 'blah.. 'blah... instead of giving me the illusion that they had the product.
Excellent Service and Technical Advice
I decided to upgrade my RAM to speed up my laptop. I contacted RamCity and Leonard spent heaps of time giving me advise on the RAM and SSD drive to purchase. He was very patient and go into great details. Without his advice and guidance, I would never dare to embark on this myself. I know I can probably buy the same thing cheaper somewhere, but at the same time, I may get the wrong parts or inferior products. Buying from them gives me the peace of mind, knowing that I have been recommended the correct parts for my laptop. I highly recommend them to anyone who wants to upgrade their laptop
Helpful, fast, easy
Ordered from them before (upgrading the RAM in some inherited laptops) because they were competitive (while still having good customer service) so went straight to their online tool to figure out what kind of RAM i needed. Ordered on Monday arvo, arrived Thursday (normal post) and as usual, they were v helpful - i've used the online selection tools before, but this time i got stuck, and thanks to online staff chat was able to put my order in. Right RAM arrived, i installed no probs, doubling my RAM to 16gb - so am v happy at new zippiness.
Superb customer focus
Placed an order for an ssd and backup dock. The order was prompt and well packaged. MacOs caused the dock’s software to duplicate the existing, smaller drive onto the larger ssd, formatting the larger ssd to the same size as the original. Ramcity patiently talked me through an alternative method involving Superduper with success. This is why i choose local distributors over overseas ‘cheaper’ providers. Very impressed and will gladly use again. Paul, WA
What can i say.... PERFECT.
I bought the new crucial mx500 1tb ssd and I must admit it is amazingly fast. Boot time is only a few seconds now, loading programs are super fast. Absolutely superb.
Top service and videos
For 200$ was able to upgrade my old MacBook Pro to a new machine!!, with an SSD crucial MX500
The videos are so easy to follow, didn’t use the anti static mat though.
Thank you sooooooo much
Fantastic service. I bought the wrong RAM and they call me to let me know, recommend on replacement, 20$ cheaper, and return the extra money I already paid.
Excellent experience after ordering the wrong product.
I just followed the instructions and guess what .. everything worked.. I received the correct RAM a couple of weeks later .. no fuss .. just right. These guys are the best.
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