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Over the top buy the book
Booked my partners Subaru Tribeca in at underwood to have the front breaking looked at due to a shutter vibration, i than received a phn call that the tyres where down to the wear lines and was told they could not test drive it because we where told they where near replacement last service. Charged me 100 dollars for a inspection even tho I paid for 1 of those 5 months ago and they clearly new because she mentioned previous comments on my car.. So if I Only had it booked in to assess the vibration in the front end and they where un able to do ...that I guess they must be under the impression u need a full over view of your car every service to make there money off people who prefer to do there tyres else where. Couldn’t recommend based on that. It’s not my first time there either and think it’s a shame they couldn’t find some leniency as the tyres were not that bad and ended up with no work done as a result.
This company lies, grossly overcharges customers, and buys 5 star reviews
Who's keen to pay about $3000 for their car service? (see attachment)
Who's keen to get a service for their car from a company that:
- lies about the cost of their products
- grossly over charges their customers by charging for labour by itself and by jacking up the cost of every 'additional service item'
- tries to buy 5 star reviews (see attachment)
This is what Rapid Autotune Airport West charges and how they behave.
See detail below:...We booked a service for our car, wanting to ensure it was in good nick for interstate travel. Whilst Rapid Tune Airport West charged for a "Mazda Log Book Service" ($289) and "Labour" costs ($700), they also jacked up all the prices on their "Additional Service Items" ($1930) and claimed that these needed to be higher because of 'doing' the additional service, and disposal of the previous item. If you've jacked up the prices of all your "Additional Service Items" to reflect all the labour required for actually 'doing' them, then why are you charging $700 labour on top of this? Doing a task = labour. Ash from Rapid Autotune Airport West claimed that he was replacing our tyres with $200 Kumho tyres, and was giving us a deal and only charging us $150 for each tyre. Guess what we found out when looking into the tyres? They cost $100. So not only did we get lower quality tyres put on our car about to do interstate travel, we had to pay $50 extra for each tyre... The air filter which you charged us $65 for is available for $28. When we put in a complaint about the ludicrous bill, Rapid Autotune first tried to argue that their products/services should be this cost, then tried to buy a 5 star review from us in exchange for doing the next vehicle service for free... We honestly wonder how many 5 star reviews on their website are 'bought'? If you're a company that: - lies about the cost of your products - grossly over charges your customers by charging for labour by itself and by jacking up the cost of every 'additional service item' - tries to buy 5 star reviews Good luck holding onto customers. For additional info: We had the list of work price price checked by another mechanic, and they quoted as a worse case scenario $1300 for parts and $500 labour (total $1800). Rapid Tune charged us $2919. That's a $1100 (40%) difference.
Never trust a too good to be true service package
Got sucked in with a cheap logbook service as i couldn't make it down to my regular mechanic, when i got the call about extra parts that "need" to be fixed they tried to rip me off about $2000, 1.6k for a new power steering pump or 800-1.2k for a refurbed one!!! and this is before labor cost had been tacked on, tried to tell me this is normal but then when i talked to a real mechanic i was given a real price of $600 for a brand new pump or 400-500 for a refurbed one OEM too, then also tried to tell me its $170 PER SIDE just to change my front ...brake pads (bruh its $40 for a new front brake pad set from supercheap wth is wrong with you) then when i went to pick up my car they upped the price for my front breaks to almost $600 which is just bloody unacceptable mate and since getting my car back i now have all of my engine check lights on and now have to take it to my real mechanic to fix, i wish i never booked with rip off tune and had just gone to my trust worth mechanic i would normally go to DO NOT EVER go to this place if you value your money the only positive thing i have to say is they were friendly thats about it but probably only friendly as they know how bad there gonna rip you off oh and i was suppose to get a loan car it was a part of the package i got but no all they did was drop me off home and then i had to spends another $20 just to pick my car back up as they couldn't be bothard to pick me up, bloody useless i am so unbelievably furious they try to rip people off with those crap prices, you should all be ashamed of your self for being so greedy and to the owners/workers dont try to defend your prices they are a right rip off and you know it and nothing you say will prove you right when i now have talked to real mechanics that even show me there wholesale price then there price with labor and it works about to be literary HALF the price if not less for the exact same parts / work, your should be pillars of the community and help your locals rather than ripping them off every chance you get
Great at acting like an honest mechanic
I would put minus 100 stars! I just spent just under $3000 on a complete new rear diff. I dropped car off in dec, picked it up in January, only because I told [Name Removed] my budget was max $1500. The car has been making a noise since I got it back and now my calls are not returned nor are the numerous emails I have sent. Now, I am unable to drive my car anywhere and I don’t know what to do with it. Im on my own without means of any transport. This horrible experience has not only effected me negatively financial but has greatly impacted my mental health dramatically. [Name Removed] comes across as a real honest person so I was surprised to now be in this horrible situation
No attention to detail, free wash is a lie
Update: Update: the owner apologised and made up for the omissions. Good on them for caring
They didn’t do the free wash they advertised and were quite unapologetic and arrogant about it when I pointed it out. Also, they didn’t stamp the logbook on a logbook service and, you guessed it, unwilling to take any responsibility and make up for their omission. It makes you wonder how they go with the checks that you can’t pick up on easily.
I said I wasn’t satisfied and never going back and the owner personally said “that’s totally fine!” I do not recommend this place due to their sub-par customer service.
Please stay clear of Hallam Rapid tune .
Air-con not working so rang them , and booked in for 2pm on Friday . Arrived told them of problem as air-con not cooling said would take 1-1/2 hrs to do and cost $198 that was fine with me as wanting a cool vehicle as was going to use on the hot days we are having . Head mechanic / boss comes out after finished and tells me its working but at idle not very cold yet if they rev vehicle it cools good but says compressor on way out and it also has very slight leak but should be fine but if I would like to pay another $178 they will put a sealer in...to it but couldn't guarantee that it would work either . Said another mechanic was finishing it off and he would fill out bill for me to pay , all good so far , then I get invoice bill and it has a place for me to sign which dissolves them of anything if it leaks out sooner . Well next morning went to use vehicle and NO aircon , so rang them and asked if I could bring it in to them to look at , which they did and said nothing they could do without paying more . That is when I new it was a con job , even blind Freddie could see the florescent dye over the engine and parts , you could not have missed the leak . I am a 71 year old pensioner and can not afford to waste money like that yet they take us for a ride . Stay clear of them please .
Had service done, car went in no problems, job went way over time, never return calls after that say they will ring back , got car back had issues with things not working ,took it back next day told me needs new compressor. Took it to another mechanic and they fixed problem, bolts where missing, parts where not screwed on properly. Took bill in from other mechanic to rapid tune, they laughed and basically said mechanics lie but then i said are you a mechanic also are you not. Still waiting to be resolved
Fantastic Service in Chadstone Vic.
End of the day.... Dropped my car for something small to be fixed - Left indicator was not working.
Fixed on the spot without any charge.
I want a refund
I also availed the Rapidtune VIP voucher. And I would like a refund. The salesman told me that I will not pay extra charges for it.
Was essentially scammed
Last weekend I went to my local Bunnings store to pick up some items when I was approached by a salesman for Auto Tune who was selling service vouchers for $199. My car was still relatively new so I wasn't biting but he pushed hard and assured me of all the perks of buying this voucher. I would be able to not only service my car but also all the extras as well for the price of $199. I asked multiple times if this price covered all the the extras and I wouldn't have to pay more. He assured me this was correct and that people were buying this up ...fast. So I bought 1 to give to my parents as they haven't had a service done in a while. This was last weekend and today when they took it to get it service I found out they were charged for this. From what I understood from the salesman this price would cover the first service but not the next 2 which would also be $199 for the full package. He promoted this as a out of lockdown special. To say I felt cheated out of my money is an understatement as my initial $199 was essentially stolen under a fake promotion. My parents paid $80 for a overpriced oil change which could be done at home for half that. If anyone comes across this promotion stay away as they will take your money under the guise of being a VIP customer. Lesson learned don't trust door to door salesmen
good customer service
Dropped in for something small to be fixed as its right next to work. Fixed on the spot with good work.
Bought a RapidTune VIP voucher, for $179.00. Use it for once and they charge me $79 for just oil change. I have done it in Cranbourne branch then I found they replace both rear tires and wheels with rusty ones and worn out tyres. They steel my original wheels and tyres. they are thieves. I do not know how to deal with that issue. Please keep away from them.
Overpriced brake job @ Rapid Tune Capalaba
I Asked Rapid Tune Capalaba to quote ball park figure on new brakes and they refused saying they needed to sight the car first. First Warning Bells. On sighting they phoned me to quote $1200 on supply and fit new rear brake set and same for new disc roter set. Second Warning Bells. I was shocked as a google search reports new avg brakes and roter fit was approx $435 so I said I'd call him back before committing to his quote. I called Slacks Creek Brakes for second quote which came in at only $400 for the same job (with waitlist). When I called ...Capalaba Rapid Tune back I was upfront with the second quote details and he said would need to ask the owner. When he phoned me back he said the owner pitched $600 but only if I agreed to accept NO warranty on the job. Third Warning Bells. I accepted because I knew the brakes couldn't last the month wait out for Logan but this is lower than low! Sure enough on pickup the receipt actually reads "Rear brakes wore prematurely-Customer refused rear calipers overhauled-no warranty on rear brakes". I actually laughed because they never even mentioned the calipers! Not only was the price HALVED but then to makeup FALSE conditions to remove my brakes warranty as what my "punishment" for getting a second quote is dishonest and illegal. Ding Ding Ding! Whats more I've used Rapid Tune Cleveland for a number of years and accidentally booked Capalaba but now I will NEVER be a return customer to RAPID TUNE ever again and this includes my husbands car and both our work cars and our soon to be driving daughters car. If the guys had just quoted reasonably and offered good service from the start then they wouldn't have me taking the time to warn others especially women to avoid them.
Worse they are theives
So on 6/09/2021 i went to them and told [Name Removed] about my car that left drive shaft is broken and please fix it. And then later that day he came up with all the problems my car had he said my engine has problems and it will cost me $1700 and i was like WTH. So i thought my car isn't worth fixing it and i called wreckers to take it. But i thought i should take second opinion and called another automobile services. And guess what in my car report everything was in perfect condition and just commercial automotive services Springvale fixed it...for $280 today with is 7/09/2021. So people please be aware of them specially [Name Removed] he is a rip off. We earn money with hard work so please save your money and do not go to them i repeat do not go to them. In these covid hardtimes its hard to pass by. And just because of them i was about to sell my car to wreckers. Do not go to them just save your money guys. Go to somebody trustworthy and honest person. Just in case if they post they can't see me in their system i am attaching screen shot text sent from them. PS. I was their existing customer still they tried to rip me off. So who knows how may times i got ripped off.
No Dyno Tuning but great service.
Initially rang these guys in search of a dyno tuning for my VE ute. Despite the name, they dont do dyno tuning but they were good enough to point me to the bloke down the road and even kept my car in their shop for few days as could not pick it up during the week. Now I service the work horse with them. Top blokes.
Questions & Answers
If the reviews are monitored by rapid tune automotive services representatives, why don’t you respond to the bad reviews?
The ones you can be bothered replying to, you say there’s not records of their car.
Don’t you think you should look after customers, especially ones you rip off $3000 and then ignore when something is wrong and have left me in such a bad position, especially after telling Chris from derrimut that I’m in financial hardship because of family violence. Absolutely disgusting. And to be ignored, what kind of heartless souls do you have working there?
My son took his Jeep to Rapid tune for a road worthy which they did. Before this the car never broke down> Since the road worth it has had the Alternator stuffed up then after getting that fixed it broke down again now they say it is the ECU. Is this all just a coincident or something else.
Do rapid tune use 2nd hand parts?
They do! And not good second hand parts either. Derrimut store charged me $3000 for a complete new rear diff. When I picked it up, there was something wrong with it. Chris wouldn’t answer my calls or ...emails. I had to take it to another mechanic and as I suspected , it wasn’t a new diff at all, I hardly drove it not even 10kms and the new diff assembly needed new wheel bearings ANd two wheel studs. So In short, they dof
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