Rapid Tune Automotive Services

Booked my partners Subaru Tribeca in at underwood to have the front breaking looked at due to a shutter vibration, i than received a phn call that the tyres where down to the wear lines and was told they could not test drive it because we where told they where near replacement last service. Charged me 100 dollars for a inspection even tho I paid for 1 of those 5 months ago and they clearly new because she mentioned previous comments on my car.. So if I Only had it booked in to assess the vibration in the front end and they where un able to do ...

TLDR:
Who's keen to pay about $3000 for their car service? (see attachment)
Who's keen to get a service for their car from a company that:
- lies about the cost of their products
- grossly over charges their customers by charging for labour by itself and by jacking up the cost of every 'additional service item'
- tries to buy 5 star reviews (see attachment)

This is what Rapid Autotune Airport West charges and how they behave.

See detail below:...

Got sucked in with a cheap logbook service as i couldn't make it down to my regular mechanic, when i got the call about extra parts that "need" to be fixed they tried to rip me off about $2000, 1.6k for a new power steering pump or 800-1.2k for a refurbed one!!! and this is before labor cost had been tacked on, tried to tell me this is normal but then when i talked to a real mechanic i was given a real price of $600 for a brand new pump or 400-500 for a refurbed one OEM too, then also tried to tell me its $170 PER SIDE just to change my front ...

I would put minus 100 stars! I just spent just under $3000 on a complete new rear diff. I dropped car off in dec, picked it up in January, only because I told [Name Removed] my budget was max $1500. The car has been making a noise since I got it back and now my calls are not returned nor are the numerous emails I have sent. Now, I am unable to drive my car anywhere and I don’t know what to do with it. Im on my own without means of any transport. This horrible experience has not only effected me negatively financial but has greatly impacted my mental health dramatically. [Name Removed] comes across as a real honest person so I was surprised to now be in this horrible situation

Update: Update: the owner apologised and made up for the omissions. Good on them for caring
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Original review:
They didn’t do the free wash they advertised and were quite unapologetic and arrogant about it when I pointed it out. Also, they didn’t stamp the logbook on a logbook service and, you guessed it, unwilling to take any responsibility and make up for their omission. It makes you wonder how they go with the checks that you can’t pick up on easily.

I said I wasn’t satisfied and never going back and the owner personally said “that’s totally fine!” I do not recommend this place due to their sub-par customer service.

Air-con not working so rang them , and booked in for 2pm on Friday . Arrived told them of problem as air-con not cooling said would take 1-1/2 hrs to do and cost $198 that was fine with me as wanting a cool vehicle as was going to use on the hot days we are having . Head mechanic / boss comes out after finished and tells me its working but at idle not very cold yet if they rev vehicle it cools good but says compressor on way out and it also has very slight leak but should be fine but if I would like to pay another $178 they will put a sealer in...

Had service done, car went in no problems, job went way over time, never return calls after that say they will ring back , got car back had issues with things not working ,took it back next day told me needs new compressor. Took it to another mechanic and they fixed problem, bolts where missing, parts where not screwed on properly. Took bill in from other mechanic to rapid tune, they laughed and basically said mechanics lie but then i said are you a mechanic also are you not. Still waiting to be resolved

End of the day.... Dropped my car for something small to be fixed - Left indicator was not working.
Fixed on the spot without any charge.
Recommended

I also availed the Rapidtune VIP voucher. And I would like a refund. The salesman told me that I will not pay extra charges for it.

Last weekend I went to my local Bunnings store to pick up some items when I was approached by a salesman for Auto Tune who was selling service vouchers for $199. My car was still relatively new so I wasn't biting but he pushed hard and assured me of all the perks of buying this voucher. I would be able to not only service my car but also all the extras as well for the price of $199. I asked multiple times if this price covered all the the extras and I wouldn't have to pay more. He assured me this was correct and that people were buying this up ...

Dropped in for something small to be fixed as its right next to work. Fixed on the spot with good work.
Recommended .

Bought a RapidTune VIP voucher, for $179.00. Use it for once and they charge me $79 for just oil change. I have done it in Cranbourne branch then I found they replace both rear tires and wheels with rusty ones and worn out tyres. They steel my original wheels and tyres. they are thieves. I do not know how to deal with that issue. Please keep away from them.

I Asked Rapid Tune Capalaba to quote ball park figure on new brakes and they refused saying they needed to sight the car first. First Warning Bells. On sighting they phoned me to quote $1200 on supply and fit new rear brake set and same for new disc roter set. Second Warning Bells. I was shocked as a google search reports new avg brakes and roter fit was approx $435 so I said I'd call him back before committing to his quote. I called Slacks Creek Brakes for second quote which came in at only $400 for the same job (with waitlist). When I called ...

So on 6/09/2021 i went to them and told [Name Removed] about my car that left drive shaft is broken and please fix it. And then later that day he came up with all the problems my car had he said my engine has problems and it will cost me $1700 and i was like WTH. So i thought my car isn't worth fixing it and i called wreckers to take it. But i thought i should take second opinion and called another automobile services. And guess what in my car report everything was in perfect condition and just commercial automotive services Springvale fixed it...

Initially rang these guys in search of a dyno tuning for my VE ute. Despite the name, they dont do dyno tuning but they were good enough to point me to the bloke down the road and even kept my car in their shop for few days as could not pick it up during the week. Now I service the work horse with them. Top blokes.