Great customer service, excellent product, i personaly have been with you for years, my mum is now a new customer No claim has ever been made, easily set up thanks

new policy, consultant was efficient, helpful and pleasant to deal with. Very significant saving on premium re previous insurer. The test will be if we ever have to make a claim.

Purchased Home and Contents insurance and was the victim of a robbery whilst on holidays. The thieves took everything. We came home to a completely empty house. It took 3 months before we received any compensation and after 12 months we still had not been fully compensated. Every time I rang it was always a different person handling my claim who didn’t know what was going on. I finally gave up and that’s what they want. Do not buy from these people because it’s Real Bad Insurance.

I was impressed with the customer service consultant. She was very patient and answered all my questions with clarity. The insurance policy is the best I’ve seen so far. I’ll recommend real insurance at anytime

I have car insurance with your organisation and am happy with the experience. Kindly advise why you refuse to insure my house and contents. The car is parked at the same address

Hi there I wanted to say amazingly great service and very personnel and great honest service even told me if I apply on line I will get a 20% discount fantastic to say the very least !!! And Brooke is amazingly great spoken and very patient!!
Thanks and God bless you all

Yes it was easy no claim was made i have been with this company for 5 years with two policies and now I have a 3rd one which is awesome

Good clear information. Good follow up with phone call during the whole process. Friendly service. Good product at a decent price. I don't know what else to say so I hope that you have a happy new year.

Great value for money with multiple levels of cover available to suit all types of budgets,along with the friendly support of the customer service team. I have been with real insurance now for a number of years and I would highly recommend them to anyone.

I was insured with Real for 4 years, only to sit down and do the maths to find my premiums increased by 106% with no claims. When my renewal arrived for the 5th year I wrote to Real asking for a more reasonable deal and explaining that there were competitors offering a better deal, they told me this was their final offer then forwarded me a confirmation of cancellation.

Premium costs per year:
2017: $499.88
2018: $659.18 (32% increase)
2019: $751.46 (14% increase)
2020: $890.93 (19% increase)
2021: $1029.74 (16% increase)

I never made a claim with Real so I can't comment on their performance in that aspect, but due to their unreasonable price rises and unwillingness to work with a long term customer, I won't be dealing with them again.

The new policy was price competitive, however on only one of the two products that suited my enquiry. In addition the customer service representative was excellent I believe her name was Erin.

Nina was awesome. Very helpful, patient and knowledgeable. Everything was explained clearly and she was so helpful with all my random questions. A real credit to your organisation, thank you!!

I have been with Real Insurance for home, contents and landlord insurance for over 10 years. They are easy to deal with, competitive and reliable. I recommend them to anyone.

I have found real insurance to be a premium company to deal with. Very easy to get the policy to suit and the staff are professional and friendly to deal with.

Good value, covered everything I needed. Very quick to send the certificate. Option to be contacted by email which I feel more comfortable with than talking over the phone. There was no hard sales tactics

I am please with initial contact and product. I will be reading the fine print as I am within my 14 day cooling off period. Will update my review if and when I am satified with product.

Took 3 months to let us know part of our claim was declined. We agreed a scope of works then they decided they weren’t going to do the work after all. Real Insurance & Claims Central constantly pass the buck to each other. Terrible! Avoid!!