Real Home & Contents Insurance

Over a year of battling with this insurance and they have said that most items in the $10,000 claim are 'separate items' and relate to poor housekeeping by a bad tenant. Isn't that what landlord insurance is supposed to cover - what a tenant does to a property? I don't think damaged cupboards when doors are falling off and damaged by a tenant are merely 'poor housekeeping'. The Manager I spoke with said that the landlord should have read the PDF. I said 'with due respect', most landlords are not lawyers and do not read the fine print they ju...Read more

Just one night before my settlement of my house, I had water damage to my master bedroom timber floors, Garage and other areas. I was quite stressed and since my settlement was the next day I initially dropped the idea of call real insurance. However when i changed my mind and call them, they reviewed my situation and lodged a claim and sent a make safe technician to my place within 2 hours and on top of it the assessment of the my claim was done within 24 hours and the claim was approved within 24 hours. I never expected that i could have got ...Read more

caution everyone of this company! They take your money & put you on a spin of never ending 60 page PDS & fine prints. False adverts to loom you in & won't abide the claim.
Have made my first contents claim, on 17th Sept till today 5th oct, I have been put thru a series of unpleasant situations & call centers in South Africa. Initial contact was great was feeling comfortable in the fact that I was covered as i have top contents cover . That comfortable feeling didn't last long as I've since been told I'm not covered due to a technicality. Have ...Read more

I had purchased bicycle insurance through real bike insurance and sadly my bike was stolen a year later.

Upon making a claim I was offered the same bike at the sale price only to learn it was not available to purchase. What insurance company believes it is acceptable to offer you a replacement bike you can’t actually buy and at a hugely discounted sale price.

I was later paid the full cost of the replacement bike minus the excess after much discussion and follow up emails. All up I have paid $140 over two years and lost $125 excess ($265) fo...Read more

I have water damage in my ceiling. Real Insurance sent an inspector to look. He said it was because my gutters were not cleaned enough. Ive since had 2 quotes to change my roof from tiles to colourbond. Both have said that was not the reason. They both said that part of the roof had not been constructed properly in that a corner metal section had been installed incorrectly. Real Insurance thus said everything was my fault and did everything to make even reporting it like proving I was innocent of murder. I cant even look at their ads they make...Read more

My house ceilling colapse with no reason at all I did come after two weeks overseas and the whole ceilling was on the floor I did call Real Insurance (the scammers) and i have been told it is dodgy work from builder and im not covered. The builder come around and fix it with no issues at all even the house was out of warranty Real ( scammers) Insurance took them 7 months to call me back to tell me im not insured. I asked them why took them 7 months to call me and they did not have a clue and told me sorry and hang up. I think the word SORRY doe...Read more

When my house was flooded I was impressed with the service. It's all gone down hill since then.I have been appalled at the follow up of my claim. Like others who have written reviews here I have called and emailed with absolutely no response at all. I have asked on three occasions to speak with a supervisor to find out whats going on. Apparently I'm not allowed to do that. I just called a few minutes ago. The girl said she would call right back. Of course she hasn't. I'm starting to think that staff are paid to write the good reviews on this si...Read more

I cancelled a policy and was informed I'd have the money credited within 10 days. Sweet.

Well, 16 days later, no money. I called again and was told that after they listened to their recordings they'll call back to discuss it further; they never called.

I called again, was told that I will be credited within 10 days. The money was credited a few days later - but minus $30 "because it was outside the cooling off period, and you were told that". I was told no such thing - besides, had I been credited FROM THE FIRST PHONE CALL I wouldn'...Read more

This is a repeated review from 4 years ago. I was with them from the day I purchased my home and took a policy out in 2002, remained with them for 3 years. When I made a claim on a leaking roof, they refused it, claiming I should have known the roof would leak, even though I had asked all the right questions in relation to any damage from both Fire and Storm/Rain. When I was taking out my policy with them, I was told that there was NO reason a claim for any water, or fire damage would be denied. Then, 3 years later, when I asked for help repair...Read more