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Real Home & Contents Insurance

Real Home & Contents Insurance

2.1 from 205 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Real Insurance

Reviews

  • Value for Money
    2.5 (42)
  • Transparency
    2.7 (36)
  • Customer Service
    2.5 (42)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (1)
    • 2-4 weeks (1)
    • 1-2 months (2)
    • 3+ months (14)
  • Claim ApprovedYes (13) · No (8)
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Terrible management of claims and poor service

published
Value for Money
1/5
Transparency
1/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
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Richard B.
Richard B.Southwest, VIC
  • 2 reviews
  • 1 like

Unreal Insurance!

published

I claimed for a shower that leaked into the downstairs roof. They came out to investigate and concluded that they would not repair the shower and damage because it was the wrong type of leak! I don't care what type of leak it was and how would i know anyway not being a plumber? It's appauling that they can take your money but refuse to help you when there is a genuine problem!

Value for Money
1/5
Incentivised Review No
Real Insurance
Customer RelationsReal InsuranceSend a private message
Real Insurance
Customer RelationsReal InsuranceSend a private message

Hi Richard,
I understand that your claim is currently being reviewed with our Internal Disputes Resolution Team. Please don't hesitate to contact our team directly to discuss your concerns further.
Kind regards,
Alisa

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Tanayha A.
Tanayha A.Metropolitan Adelaide, SA
  • 5 reviews
  • 3 likes

Useless

published

After numerous attempts to contact real insurance no one answers the phone. People on here promise someone will be in can't act but yet noone contacts you. Alot of talk and no action from this company. Don't get insurance from them you will be left in the dark about the whole process and completely ignored for weeks. Always saying they care about their customers but yet clearly don't.

Value for Money
1/5
Transparency
1/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
Tanayha A.
Tanayha A.

Always say someone will be in contact but no one ever calls. Been waiting for that call back for ages

Real Insurance
Customer RelationsReal InsuranceSend a private message
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Tanayha A.
Tanayha A.Metropolitan Adelaide, SA
  • 5 reviews
  • 3 likes

Absolute joke. Don't get insurance through this company.

published
Value for Money
1/5
Customer Service
1/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
Tanayha A.
Tanayha A.

Just been on hold for another hour and 10 minutes still no answer!

Real Insurance
Customer RelationsReal InsuranceSend a private message
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M S.
M S.
  • 4 reviews
  • 7 likes

Worst Insurance Company

published
Value for Money
1/5
Transparency
1/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
M S.
M S.

I am about to put in another Complaint to your IDR Team ( Hollard)

Real Insurance
Customer RelationsReal InsuranceSend a private message

Hi M S.
Thank you for your reply and for providing your details. I am sorry to hear of your frustrations and have passed this matter on to the relevant team to review further.
Kind regards,
Alisa

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  • Verified

Great customer service and prices

published

The policy was easy to set up, very friendly people to deal with when any issues arise. I will continue to use and recommend Real Insurance. I was able to get cover for only a month as there was a cross over between my settlements of approx a month and needed home insurance for a short period of time.

Value for Money
4/5
Transparency
5/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
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Review collected in partnership with Real Insurance

Richard
Richard South East Queensland, QLD
  • Verified

Very Helpful

published

I spoke with Izzy she was very helpful as i had a few queries as this was my first house insurance. She was able to answer all my questions no matter how trivial and to be honest there were a few. Thank you Izzy for your help much appreciated

Incentivised Review No
Coverage TypeHome & Contents
Real Insurance
Customer RelationsReal InsuranceSend a private message
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Review collected in partnership with Real Insurance

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Yaniv
Yaniv
  • 2 reviews
  • Verified

Friendly, professional and value for money

published

The quote process was easy to setup, staff were friendly and informative. The policy was very good value for money. I compared it to several other providers and it came out in front. Totally satisfied.

Incentivised Review No
Coverage TypeHome & Contents
Real Insurance
Customer RelationsReal InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

Corey
Corey
  • 5 reviews
  • 5 likes

Their customer service and internal systems are awful

published
Value for Money
1/5
Transparency
1/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
Real Insurance
Customer RelationsReal InsuranceSend a private message

Hi Corey,
I understand that one of our team members have been in touch with you to discuss your feedback in more depth. Please don't hesitate to reach out if you have any further queries in the future.
Kind regards.
Alisa

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Home and Contents Insurance

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katte p.
katte p.Garran 2605, ACT
  • 2 reviews
  • 1 like
  • Verified

Very easy hassle free quote

published

It was very easy to set up my home & content policy. The home & content quote is reasonable and discounted for outright payment. The policy was sent via email for convenience.

Value for Money
4/5
Transparency
4/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
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Review collected in partnership with Real Insurance

mcalary
mcalarySouth East Queensland, QLD
  • 27 reviews
  • 29 likes
  • Verified

Avoid, look for a company that keeps better records

published
Incentivised Review No
Coverage TypeHome & Contents
Real Insurance
Customer RelationsReal InsuranceSend a private message
mcalary
mcalary

I have replied as requested.

Real Insurance
Customer RelationsReal InsuranceSend a private message

Hi there,
Thank you for your reply. As mentioned, we take these matters seriously and I really appreciate that you have provided us the opportunity to ensure that we escalate your feedback further to the relevant team.
Kind regards,
Alisa

Similar opinion? Write a review on ProductReview.com.au!
Matt H
Matt HSydney, NSW
  • 2 reviews
  • Verified

Good Value For Money

published

I received my premium renewal from my existing insurer with a 25% premium increase.
I decided to check with Real Insurance and pleasantly surprised at the premium for a comparable policy

Value for Money
4/5
Transparency
4/5
Real Insurance
Customer RelationsReal InsuranceSend a private message

Hi Matt,
It is wonderful to hear our policies can provide you with an affordable option and we would like to thank you for taking the time to share your review with us.
Kind regards,
Jessica

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Review collected in partnership with Real Insurance

Home and Contents Insurance

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a mcdonald
a mcdonaldCentral Queensland, QLD
  • Verified

Very Good Value, Easy To Do Online

published

My policy was good value, easy to do on line. Only just joined up so cannot give any feed back on the claim process. I consider the process was simple and we will find out how good this policy is when you go to make a claim.

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal InsuranceSend a private message

Hi there,
Thank you for taking the time to share your experience with us. I am delighted to hear that you found our website to be so user-friendly and that we can provide you with suitable cover.
Kind regards,
Jessica

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Review collected in partnership with Real Insurance

ken meadows
ken meadowsSydney, NSW
  • Verified

Decade long but disappointed customer

published

Increase in cost was disappointing. Contacted Help Desk and was referred to on-line to make changes because on-line is cheaper. Unable to change on-line, so got new quote. Now unsure if I have 1 or 2 policies on my home.

Value for Money
4/5
Transparency
3/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
ken meadows
ken meadows
Real Insurance
Customer RelationsReal InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

  • Verified

brilliant

published

Great customer service, excellent product, i personaly have been with you for years, my mum is now a new customer No claim has ever been made, easily set up thanks

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal InsuranceSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

Questions & Answers

Shirley G.
Shirley G.asked

need a quote on house and contents

1 answer
Chicken lady.
Chicken lady.

Ring Real Insurance ask for a quote, then you can see if it suit your needs.Staff at Real Insurance are helpful they help me find a policy that suit my needs. I'm very happy i went with Real Insurance.

Anje
Anjeasked

Do you cover leaking water pipe inside wall of shower?

1 answer
Real Insurance
RitchieReal InsuranceSend a private message
Daniel
Danielasked

Hi,

I haven't got my home and content Insurance tax receipt for my home which is located at 5 Sylvan Ridge Drive, ILLAWONG NSW 2234 yet. Could you please send it to me.

Thanks and regards,

Daniel Win

1 answer
Real Insurance
Greenstone F.Real InsuranceSend a private message

Hi Daniel, we will arrange for our Service team to assist further, thanks.

See all Real Home & Contents Insurance questions

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Funeral, Home and Contents, Income, Landlord, Life, Pet and Travel
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