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Real Home & Contents Insurance

Real Home & Contents Insurance

2.0 from 191 reviews · View Statistics

Reviews

  • Value for Money
    2.6 (31)
  • Transparency
    2.7 (27)
  • Customer Service
    2.5 (32)
  • Claim Resolution Time
    • <1 week (2)
    • 2-4 weeks (1)
    • 1-2 months (2)
    • 3+ months (10)
  • Claim ApprovedYes (9) · No (7)
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  • Verified customer

brilliant

published

Great customer service, excellent product, i personaly have been with you for years, my mum is now a new customer No claim has ever been made, easily set up thanks

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

Ross

RossSouth East Queensland, QLD

  • Verified customer

big savings

published

new policy, consultant was efficient, helpful and pleasant to deal with. Very significant saving on premium re previous insurer. The test will be if we ever have to make a claim.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

P_Off

P_OffSouth East Queensland, QLD

Untrustworthy

published

Purchased Home and Contents insurance and was the victim of a robbery whilst on holidays. The thieves took everything. We came home to a completely empty house. It took 3 months before we received any compensation and after 12 months we still had not been fully compensated. Every time I rang it was always a different person handling my claim who didn’t know what was going on. I finally gave up and that’s what they want. Do not buy from these people because it’s Real Bad Insurance.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim Resolution Time3+ months
Claim DateMarch 2010
Claim ApprovedYes
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance

Hi there,
I am sorry to hear of the delays experienced with your claim. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

P_Off
P_Off
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Nana A.

Nana A.Perth, WA

  • Verified customer

Thanks Real insurance

published

I was impressed with the customer service consultant. She was very patient and answered all my questions with clarity. The insurance policy is the best I’ve seen so far. I’ll recommend real insurance at anytime

Incentivised ReviewNo
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Nana,
Our team strive to provide exceptional customer experiences, so it’s always nice hearing this type of feedback from our customers - thank you! It means a lot to our hard working team.
Kind regards,
Jessica

Review collected in partnership with Real Insurance

Michael

MichaelMid North Coast, NSW

Home and content insurance

published

I have car insurance with your organisation and am happy with the experience. Kindly advise why you refuse to insure my house and contents. The car is parked at the same address

Incentivised ReviewNo
Coverage TypeContents Only
Property TypeDuplex
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Michael,
Thank you for taking the time to share your experience with us. We would appreciate the opportunity to look into this further for you and I have sent you a private message to obtain your details.
Kind regards,
Jessica

  • Verified customer

Amazingly great service

published

Hi there I wanted to say amazingly great service and very personnel and great honest service even told me if I apply on line I will get a 20% discount fantastic to say the very least !!! And Brooke is amazingly great spoken and very patient!!
Thanks and God bless you all

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

Neets

NeetsSouth East Queensland, QLD

  • Verified customer

Awesome costumers service

published

Yes it was easy no claim was made i have been with this company for 5 years with two policies and now I have a 3rd one which is awesome

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

monica.williams

monica.williamsMetropolitan Adelaide, SA

  • Verified customer

Good information and service

published

Good clear information. Good follow up with phone call during the whole process. Friendly service. Good product at a decent price. I don't know what else to say so I hope that you have a happy new year.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Monica,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Review collected in partnership with Real Insurance

Marc

MarcSouth East Queensland, QLD

  • Verified customer

Great Customer Service

published

Great value for money with multiple levels of cover available to suit all types of budgets,along with the friendly support of the customer service team. I have been with real insurance now for a number of years and I would highly recommend them to anyone.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

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Matt

MattPerth, WA

Beware of premium price increases

published

I was insured with Real for 4 years, only to sit down and do the maths to find my premiums increased by 106% with no claims. When my renewal arrived for the 5th year I wrote to Real asking for a more reasonable deal and explaining that there were competitors offering a better deal, they told me this was their final offer then forwarded me a confirmation of cancellation.

Premium costs per year:
2017: $499.88
2018: $659.18 (32% increase)
2019: $751.46 (14% increase)
2020: $890.93 (19% increase)
2021: $1029.74 (16% increase)

I never made a claim with Real so I can't comment on their performance in that aspect, but due to their unreasonable price rises and unwillingness to work with a long term customer, I won't be dealing with them again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
3 comments
Real Insurance
Customer RelationsReal Insurance
Matt
Matt
Real Insurance
Customer RelationsReal Insurance
Pete1

Pete1Yarra Ranges

It’s insurance not chocolate cake!

published

The new policy was price competitive, however on only one of the two products that suited my enquiry. In addition the customer service representative was excellent I believe her name was Erin.

Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Michaela

MichaelaSydney, NSW

  • Verified customer

New Policy

published

Nina was awesome. Very helpful, patient and knowledgeable. Everything was explained clearly and she was so helpful with all my random questions. A real credit to your organisation, thank you!!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

Worst experience! I do not recommend Real Insurance!

published
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Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimFire
Claim ApprovedNo
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Real Insurance
Customer RelationsReal Insurance
Conor

ConorSydney Surrounds, NSW

  • Verified customer

Always great

published

I have been with Real Insurance for home, contents and landlord insurance for over 10 years. They are easy to deal with, competitive and reliable. I recommend them to anyone.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Conor,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can assist with your insurance needs and of the ease in which you were able to set up your policies.
Kind regards,
Jessica

Review collected in partnership with Real Insurance

AnnieB

AnnieBPerth

  • 6 reviews
  • 2 likes

Shocking claims ‘service’

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeYes
Claim Resolution Time3+ months
Type of ClaimVandalism/Malicious Damage
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
6 comments
Real Insurance
Customer RelationsReal Insurance
AnnieB
AnnieB

Policy no. [Number Removed]

Real Insurance
Customer RelationsReal Insurance
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Tracey

TraceyWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Easy purchase

published

I have found real insurance to be a premium company to deal with. Very easy to get the policy to suit and the staff are professional and friendly to deal with.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

  • Verified customer

Excellent and ease of applying for insurance

published

Good value, covered everything I needed. Very quick to send the certificate. Option to be contacted by email which I feel more comfortable with than talking over the phone. There was no hard sales tactics

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

BETH

BETHCanberra Central 2601, ACT

  • 2 reviews
  • Verified customer

Great initial contact. Will review my policy fine print and update accordingly.

published

I am please with initial contact and product. I will be reading the fine print as I am within my 14 day cooling off period. Will update my review if and when I am satified with product.

Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

The reviewer stated that an incentive was offered for this review

Kylie

KylieSydney, NSW

  • 13 reviews
  • 12 likes

Follow up review Misleading policy

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
See all answers
Jan B

Jan BSouth East Queensland, QLD

THE worst claims service ever

published

Took 3 months to let us know part of our claim was declined. We agreed a scope of works then they decided they weren’t going to do the work after all. Real Insurance & Claims Central constantly pass the buck to each other. Terrible! Avoid!!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time3+ months
Type of ClaimEscape of Liquid
Claim DateJune 2020
Claim ApprovedYes
See all answers
Page 1 of 10

Questions & Answers

Shirley G.

Shirley G.asked

need a quote on house and contents

1 answer
Chicken lady.
Chicken lady.

Ring Real Insurance ask for a quote, then you can see if it suit your needs.Staff at Real Insurance are helpful they help me find a policy that suit my needs. I'm very happy i went with Real Insurance.

Anje

Anjeasked

Do you cover leaking water pipe inside wall of shower?

1 answer
Real Insurance
RitchieReal Insurance

Hi Anje, do you currently have Home & Content Insurance with us? If you do, please call us on 13 19 48 and we can clarify this issue for you. Or you could send us your policy details in a private message on Facebook (https://www.facebook.com/Real.Insurance), and a member of our Service Team will get in touch. Thanks.

Daniel

Danielasked

Hi,

I haven't got my home and content Insurance tax receipt for my home which is located at 5 Sylvan Ridge Drive, ILLAWONG NSW 2234 yet. Could you please send it to me.

Thanks and regards,

Daniel Win

1 answer
Real Insurance
Greenstone F.Real Insurance

Hi Daniel, we will arrange for our Service team to assist further, thanks.

Get an answer from our members and Real Insurance representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Funeral, Home and Contents, Income, Landlord, Life, Pet and Travel

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