Real Home & Contents Insurance

I've been with Real Insurance for Home and Contents, both vehicles (even pets in the past), however recent experiences have been abhorrent.

Real, while once a great respected brand, enlists the services (or lack there of) to a company called AJ Grant, for the management of any assessments and repairs. Read online reviews for them too, and you'll see how badly they're viewed by the public with many comments saying not to touch any insurance company who uses them for claims / repairs.

We've always found Real Insurance (Hollard) great when setti...

I claimed for a shower that leaked into the downstairs roof. They came out to investigate and concluded that they would not repair the shower and damage because it was the wrong type of leak! I don't care what type of leak it was and how would i know anyway not being a plumber? It's appauling that they can take your money but refuse to help you when there is a genuine problem!

After numerous attempts to contact real insurance no one answers the phone. People on here promise someone will be in can't act but yet noone contacts you. Alot of talk and no action from this company. Don't get insurance from them you will be left in the dark about the whole process and completely ignored for weeks. Always saying they care about their customers but yet clearly don't.

Our pergola was destroyed back in October because of the massive hailstorm. Real insurance have not been one bit helpful during the repair. First we were told it would be started on the 1st of January. The middle of January come around then we were informed trade'smen were on holidays so won't be done till end of march. We finally got someone out to measure the sheets on pergola in Feb. He said 4 weeks and he will have the sheets ready. We'll it's now the middle of April! I have emailed them numerous times and the response is someone will get b...

Happy to take your money each month but make it impossible to get your claim addressed. (I paid for premium Home & Contents Cover) Never made a Claim in my life before and this is how I am treated
Lodged a Claim in February 2021 and it is still not settled / complete
They do not respond to emails, they are in breach of the "Code of Conduct" of which they are a member
I have an ongoing Complaint with AFCA because of their breaches
They must pay People on the "Feefo" Platform to write positive reviews.
They are deceptive, evasive and encourage un...

The policy was easy to set up, very friendly people to deal with when any issues arise. I will continue to use and recommend Real Insurance. I was able to get cover for only a month as there was a cross over between my settlements of approx a month and needed home insurance for a short period of time.

I spoke with Izzy she was very helpful as i had a few queries as this was my first house insurance. She was able to answer all my questions no matter how trivial and to be honest there were a few. Thank you Izzy for your help much appreciated

The quote process was easy to setup, staff were friendly and informative. The policy was very good value for money. I compared it to several other providers and it came out in front. Totally satisfied.

We joined Real Insurance and were with them for 12 months. During the insurance period we had some rain damage occur, it was the first time we’d ever made a claim. The claim was approved and the repairs were done.

Two months later we received a renewal notice and as expected the premium had increased, presumably due to the claim a few months earlier.

However, upon checking the Renewal Notice we noticed that the claim wasn’t listed. We called up and asked why it wasn’t listed and we were told that their systems don’t transfer claim informati...

It was very easy to set up my home & content policy. The home & content quote is reasonable and discounted for outright payment. The policy was sent via email for convenience.

I was a policy holder from 2009, realised recently they had stopped taking direct debit payments a long time ago (my mistake for not constantly monitoring my credit card charges), took me nearly two weeks of phone calls and lodging complaints with Hollard (parent company) and getting a complaint file opened, they finally admitted that during merging data in 2013 they had somehow completely dropped me off their database - the only thing that saved me was a hard copy I had of my Certificate of Insurance 2013 which proved I HAD held a policy. Whe...

I received my premium renewal from my existing insurer with a 25% premium increase.
I decided to check with Real Insurance and pleasantly surprised at the premium for a comparable policy

My policy was good value, easy to do on line. Only just joined up so cannot give any feed back on the claim process. I consider the process was simple and we will find out how good this policy is when you go to make a claim.

Increase in cost was disappointing. Contacted Help Desk and was referred to on-line to make changes because on-line is cheaper. Unable to change on-line, so got new quote. Now unsure if I have 1 or 2 policies on my home.

Great customer service, excellent product, i personaly have been with you for years, my mum is now a new customer No claim has ever been made, easily set up thanks