Please Note: Rebel Fit was previously trading under the name 'Workout World'.
- Rebel Fit
- Verified customer
Bad service, late delivery from Taren point workout world
Brought a half cage smith machine, plates, bench and Olympic bar from this mob... poor customer service, guy couldn't help me lift any of the equipment onto the ute, couldn't care less about it... no lifting devices (you think a gym supplier would have a forklift to lift this heavy equipment).. rookie salesmen with bad attitudes... spent over 2k straight up and was looking to buy more but put me off...
sort yourselves out!!
No issues with the Taren Point Store
Read a few reviews relating to the follow up service being so bad and think it must vary greatly from store to store - had an issue with a 3 year old epiliptical and went to the store with the issue - they could not have been more helpful - filled out the computer forms for me for the warranty claim and within 10 days the parts arrived and it was repaired. Seems like some store staff within the organisation don't give a toss and yet others such as Taren Point could not have been more helpful.
Do yourself a favour - avoid them!
I bought an expensive Cardiogym CG3500 at the Lutwyche store - the computer at the recumbent bike is dead. I tried to contact Workout world via the website, by calling them but the phone would just ring out or they tell you they will get back to me which they don't. When you spend $4000 for the Gym equipment it should last more than 4 years. I was informed by an independent service technician that Workout world has stopped stocking parts and when they break down you basically stuffed. I tried to source parts from the head office in California- but they just don't reply to any emails. So all I can do is trash the equipment and I will do myself a favour and not walk into a Workout World store again.
Even thought it was an inexpensive treadmill I bought from Workout World I expected it to last longer than a year. I went to turn it on one day and it is just DEAD, not even the console lights up. It was under Parts Warranty but no longer labour. I tried reaching an agreement with them but to no avail. I'm getting rid of it. I really can't see the point of paying a couple of hundred dollars for a technician to come out and maybe/possibly fix it, only for it to happen again in a few months time. Even if I had a spare $10,000 I would not buy a top of the range treadmill from Workout World.
Don't even walk into the store - save yourself the angst
Don't buy from Workout World, don't use RA Logistics for your deliveries and don't even think about buying Vision exercise equipment. I tried for just over 2 weeks to get a recumbent exercise bike delivered after paying for it in full. After taking time off work two days in a row for deliveries that did not happen, the bike finally arrived on the 3rd day I'd arranged delivery (7 hours after the appointed time) and was assembled in my home by men who could not find the instructions (which were in the box) and had never put one together before. I...t did not work at all, did not even turn on. They picked up a new console from the store and still it did not work at all. The bike was taken away and I was promised by the manager at Workout World Camperdown that he would personally put the bike together in the store and deliver it for me out of hours. Again the logistics company arranged delivery having put the bike together in the warehouse before arriving with it. This one still did not work at all. Clearly it had not been tested. Workout World were amazed that RA Logistics had not followed their instructions. RA Logistics said they had been told not to pick one up from the shop but to put it together in the warehouse. Someone was lying and I really didn't care who. The dead bike stayed in my house and again I was promised that the shop would put one together and deliver it after testing. By this time I was sick of the lies and had learned that the two dead bikes that had been delivered to me were not the only ones and that Vision had moved its manufacturing from Taiwan to China and had gone from being a good brand to being rubbish. The only good thing in this entire exercise was that I had no difficulty getting my money back. Even the pickup of the second dead bike was botched though as RA Logistics sent one man to remove a 65kg exercise bike from my house. Thank goodness my husband was there to help so that he did not carve up my doorways. AVOID AT ALL COSTS Workout World, RA Logistics and Vision exercise equipment!!!
Poor Follow Up
I bought a treadmill for over $5000. It was the best they had. It has been an absolute lemon. I have had their repair person "fix" it numerous times at $90 a visit and it still doesn't work. It turns out it was an American machine and the voltage is wrong - even though it has a transformer. The local store where I bought it and the company - Workout World couldn't care - I will never shop there again.
Nothing - it doesn't work.
It doesn't work. They sold a product that was always going to be a problem.
Bike from hell
Brought bike from hoppers crossing didn't work they came out week later changed part still didn't work said would bring new bike put together to save us brought out on back of ute dropped off didn't work came out tightened up parts plus we noticed it was the one from floor with scratch down front next day stopped working asked money back they picked up 3weeks ago paid $1300 have only received $400 can't get money back so taking further. Tried emailing head office twice rang once no answer. Regret day walked in store.
Thought would be good for us
Never worked ripped off
Incompetent i may as well of served myself!
As a customer of workout world for years spending thousands of dollars on equipment we went back to workout world. My partner placed an order of his goods then i received a phonecall they were instore i was told some of the gear would fit in my car even if it meant taking them out of the box so i organised to pick up what i could in the car and the rest would be picked up a different day. I made the trip only to be told by a different staff member once i got there that not one thing would fit in my car to put it lightly i was pissed off! So i...organised paid delivery through a company met him at the store to be told i couldnt take my goods as ge creditline was down! Finally after stuffing me around finally could pay for my goods but there was an item missing that hadnt been ordered! You will never get my business ever again i left the store so irate due to incompetent unorganized staff!
Terrible after sales service
I bought an avanti treadmill approximately 12 months ago. About 3 months ago, a piece on the treadmill broke so i went down to the local store to replace it as it was still under warranty. Chap at the store was happy to process the warranty. Two months later and i am still waiting for the arrival of the part. I've contacted the store several times and although they have sent the request through, have not heard anything from their warehouse. I've email work out world ho and didn't even get a response.
The treadmill is great but once you part with your money, don't expect great after sales service.
Terrible warranty service
Yikes have just read the terrible reviews re Work Out Worlds customer service and felt I should have my say. We very recently purchased a treadmill from the Taren Point Store and from the minute we walked into the store we were welcomed and had a sales rep give us all the help we needed. We had so many questions and he not once showed any sign of wishing we would just get on with it. They were happy for us to try all machines for comparison. I highly recommend a visit to the Taren Point shop if you require assistance. Just hope our experience with the treadmill is as positive.
In late October this year, we purchased a few thousand dollars worth of items from Workout World Nunawading including a cross trainer and various weight items & benches. I was trusting of this brand as they had been represented by The Biggest Loser on Channel 10.
When we went in, the salesman didn’t really take us seriously and wasn’t helpful at all when we asked about various features of their cross trainer range. It seemed he couldn’t care less about making a $3,500 sale.
We put a deposit down of about $300 and I asked the consultant if...the deposit would be refundable if we changed our minds. He said Workout World don’t issue refunds, but he’s happy to make an exception if this was the case we did change our minds and refund our deposit. This was later denied by the salesman as having been agreed on. We were informed by the sales consultant that come 18/11/2013 we would receive a call with a delivery date and to just pop back down to the store to pay the balance remaining for the order. Though, it turned out the items were not in stock until late November, nevertheless my partner went down to the store to pay the balance in full and await a delivery call as promised. A few days rolled around and no call regarding delivery. So we called up and were told “expect a call within the next few days” After patiently waiting 3 days with no call, we called the store again only to be told again “expect a call within the next few days” This “expect a call business” went on for 2 weeks with no call from the delivery company.
I Love the Avanti AT685 Treadmill
I have purchased the treadmill from Workout World 2 months ago, since we have owned it we have had less back aches in comparison to my last treadmill, (with no suspension), this machine is soo comfertable to run on and has all the functionalities + more than what i Expected.. thankyou guys at Workout World for introducing this to me.
Suspension Comfert + functionalities
The worst retail experience I have ever had - Auburn
I have been waiting since June 10 for my machine. Lie after lie as to why I hadn't received it. Not once was a phone call returned. Got it this morning after having to wait a week so that the delivery guys could be trained on how to use it so they could give instructions with installation. Not one instruction given with delivery even though I paid a hell of a lot of money for delivery and instruction ($200). Called store manager back to find out how to use it and she didn't know either - some training. Still waiting for her to call me back. The worst retail experience I have ever had. Will never go near the company again. EVER
Disgusting customer service, misleading staff and no communication at all
Terrible experience at bankstown workout world
I talked over phone on Wednesday and the guy over phone told me the reebok spin bike would cost me 1100 with delivery and installation. I called on Sunday to buy it, they said it does not exist and doesn't matter if I talked with someone or not !! Then he said he would sale it for 1200 without delivery and I asked if he can sale for 1200 with delivery , he said he will call again. Didn't call within two hours! By this time we find out that Tarren points outlet can make it 1150 with delivery and installation. So we thought we will get it from th...ere though its a long way from where I live. Then the guy from bankstown called and said they can make it, I said we getting from another outlet. However, on second thought we considered its closer from home so my huby called them again, and that rude guy said they sold out all 12 units within 5 mins!! Not happy with their service at all!!
Terrible Customer Service at Nunawading
Walked past WorkoutWorld at Nunawading on the 10-July and noticed that they had a Reebok eliptical (floorstock) on sale at a reasonable price. On the 14-July (Sunday) I went back to the store to purchase this eliptical... but I was not prepared by the terrible customer service that I received. There were two male attnedants in the store, one of them was busy with another couple, the other was behind the counter and he did his very best not to make any eye contact wth me at all. I asked a few questions about the product, durability, if there ...were any known problems with this model etc... when I asked about the warranty, he made an audible "sigh" then opend a draw, pulled out a folder and said twelve months... he gave me no information about the product. Then he said go and try it and see how it feels. I did this and after a few minutes of working the elliptical attendant did not once look over to my direction and offer any assistance or ask how it felt. What did I do ? I got off and walked out of the store (with cash in hand). It's no wonder people look to internet sales after they experience such poor customer service. I then went to FITNESS CHOICE (in Preston) and bought a better and more expensive machine and I did experience great and knowledgeable service with a smile. Really terrible customer service
Brought a X-Trainer just over 12 months ago and I have had nothing but trouble, had the X-Trainer replaced with a floor model parts missing and making noises. Contacted Work Out World at Tuggerah numerous times and have had 3 different persons out told 3 different things and not fixed. Have all correspondence with Manager not good. Out of warranty not a cheap machine and still not fixed.
Parts missing, making all kinds of noises
Very happy with service and cross trainer from Mentone
I purchased a cross trainer from Workout World Mentone 3 months ago. The sales person was very informative without being pushy. I went back a couple of times with questions, which were answered happily. When I purchased the cross trainer it was delivered and installed when i was told it would be. Have not had any problems so far. Very happy with service and product.
So far product is performing well. The adjustable stride length works well for myself, my husband and my daughter. We find it easy to use and very quiet.
I am very happy with the service I received from the Gepps Cross store in Adelaide. I ordered a home gym which was to take 3 weeks, when I followed up to check that it was on time I was told there was a delay......the manager there said he would look into it and call me back ( I didn't hold out much hope ).
He did call me back and explained about the delay and offered to either sell me the floor model at a discounted price or upgrade me to the next model at the same price. I couldn't have asked for more!
Excellent service by both the guys I dealt with in there.
Great service, honest, reliable
They really are the fitness equipment specialists
I have never experienced more knowledgable staff than those at Workout World. I have shopped at several of the stores over the years and have always been given great advice and excellent service. The massive product range and good prices keep me going back to them when I need anything fitness.
Range, Prices, Service
Terrible Customer Service by management
I made an order from Workout World Townsville for the place I work, I needed a quote and invoce in order to raise a payment order. Now I was 100% certain I wanted to purchase all the items in my list so I faxed my order through and requested a replied fax the same day. I called the manager on two consecutive days and she gave me as she called it (the dick around) finally my manager rang on the third day requesting a quote so that we could make the payment.
The young Workout World manager tol my manager that I had said that I was not sure if I ...
Questions & Answers
Hi I have a Cardio Gym 3500 it comes up with a E1 fault, I suspect the motor marked as E7 in the exploded view. Where can I buy parts?
Hi does anyone know the wattage of the power adapter I have the cardio gym 3000 and the adapter is missing.
Have a Avanti 3000 cardio gym. Where do you plug in to power it up ! Inside batter box is empty with no cradles or contacts . The hole the marked ac on back of panel has no plug in it . Even opened the back . There is a circuit board but no connection. Am l missing something??
The plug connects at the back of the unit very... hard to find . You will have to fold the unit up and roll it so you can get proper access to the back - it is all the way at the bottom on the right hand side when you are standing behind the unit
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