On October the 29th 2017 Amart Sports underwent a merge with Rebel Sports.
Extremely disappointing experience Extremely disappointing experience, and I would strongly recommend never purchasing their products. After more than a month dealing with a complete operational disaster, this is exactly what happened trying to purchase a NordicTrack treadmill in Australia through iFIT Australia. A complete breakdown in:… Read more
customer service; contractor management; logistics; communication; accountability; and operational oversight.
On 27 April 2026, I purchased a NordicTrack treadmill through Rebel Sport for approximately $2,000, including additional payment for “professional delivery and installation”.
I paid extra specifically to avoid problems and expected a premium experience from what presents itself as a premium international fitness brand.
Instead, this became one of the most frustrating and unprofessional consumer experiences I have ever encountered.
The original treadmill was delivered within two days. Unfortunately, everything went wrong the moment the installers arrived.
Despite having:
a fully prepared garage; commercial-grade gym matting installed; a clearly marked installation area; and plenty of indoor workspace available,
the installers attempted to unpack and assemble the treadmill outside in drizzling rain on a rough pebbled driveway.
I personally watched the installer aggressively cut packaging while rushing the assembly process, scratching and damaging the treadmill before it had even been properly installed. The treadmill was damaged through to the metal on day one.
From there, the situation spiralled completely out of control. After immediately reporting the damage and requesting replacement of the machine, I dealt with:
failed pickups; no-shows; repeated delivery failures; last-minute texts; contractors with no idea what was happening; zero communication; and having to personally chase every stage myself.
One pickup booking resulted in me taking an entire day off work waiting at home for nobody to arrive.
Another time, I received a random message saying installers were on their way after I had already travelled hours away for work, forcing me into multiple phone calls trying to stop a delivery nobody had properly coordinated.
Consumers are sold the NordicTrack brand as a premium, professionally managed fitness company. In reality, what I experienced was a complete inability to manage:
contractors; delivery coordination; customer communication; escalations; logistics; and accountability.
After the original treadmill was damaged, I was encouraged to purchase a second upgraded treadmill directly through NordicTrack/iFIT to supposedly ensure the issue would finally be handled correctly.
Trusting those assurances, I paid another $1,999 directly through NordicTrack/iFIT before even receiving a refund for the original treadmill.
That left me almost $4,000 out of pocket while still not having a working treadmill. No refunds have been received to date. I was told the replacement process would now be handled professionally.
Instead, communication became even worse.
Once again, I had to personally chase up third-party contractors just to find out whether the treadmill was even arriving. Only after repeated follow-ups did I receive a vague text message from somebody “texting on behalf” of a contractor saying they would receive the treadmill “sometime this week” and asking whether installation could happen the following month on 3 June.
To put this into perspective: the original treadmill purchased on 27 April was delivered within two days; the replacement treadmill purchased directly through NordicTrack/iFIT on 20 May was supposedly being installed on 3 June; and from the original order date through to the proposed installation date, the total timeframe would have been 37 days just to successfully supply and install a treadmill.
Thirty-seven days, for a treadmill.
Meanwhile, I:
lost consulting income; took multiple periods away from work; spent countless hours dealing with emails, phone calls, reports, photos, and follow-ups; and was left without equipment I use daily while working from home.
There was:
no urgency; no accountability; no communication; no coordination; and no ownership of the issue.
Eventually, after reaching breaking point, I formally cancelled the order and requested a full refund because I had completely lost confidence in the NordicTrack brand and the iFIT operation in Australia.
I am now commencing legal action. A formal Letter of Demand has been drawn up relating to:contractor negligence; repeated delivery failures; financial loss; lost wages and consulting income; excessive delays; communication failures; and breaches of Australian Consumer Law consumer guarantees.
I went back to the Rebel Sports Store in Canelands Shopping Center Mackay today with a FAULTY pair of shoes that lasted only a few months. They were my wives and bought from a DIFFERENT retailer. They were deemed as FAULTY and they REFUNDED the… Read more
money back for them. I showed the FAULTY shoes to the REBEL salesman and asked him if I bought a pair of shoes off them and after only a few months they had the SAME FAULT would he REFUND the money or NOT. He said NO because it was a WEAR and TEAR ISSUE. Ps. "DO NOT SHOP REBEL". They are "THEIVES".
Follow-up · HOLES in the inside back of shoes and the material on the front top of shoes got holes in them within ONLY A FEW MONTHS of wear. NEW BALANCE SHOES. REBEL said it was from WEAR and TEAR and would NOT REPLACE them. NEVER EVER SHOP at REBEL. NEVER.
Avoid Rebel Online – Absolute Joke I ordered 3 pairs of shoes online. Only one arrived correctly. The other two boxes literally only contained a single shoe each. The packaging was a mess, looking like someone’s shoved-aside returns. Trying to get it fixed was a nightmare. I waited on the phone for 30 minutes with no answer, then spent another… Read more
20 minutes waiting for live chat. The chat agent was painfully slow, completely missed the point, and couldn't understand the issue even after multiple explanations.
In the end, I had to drive to the Blacktown store just to sort out their online mess. Absolute lack of care, terrible packaging, and useless customer service. How is a major retailer running a business like this?
Reviews with attachments
My water bottle arrived with the wrong colour lid which wasn't what I'd ordered. You'd think I could just swap lids, right? Wrong. It's been two weeks and I'm still trying to sort it out with their customer 'service' department. They can't even tell me if they have the right one in stock or not. They sent me an email saying they'd love to hear my… Read more
feedback but when I gave it, it said it didn't meet their website requirements and they refused to publish it - funny that....
On 20/03/2026 I went into store to buy some clothing. One item purchased was a Parra Eels Jersey. $130.00. total spend was $260.00. I did not know that jersey was old and not with current sponsorship on jersey. Tried using their online contact tho this is absolutely a waste of time. Very disappointed that staff did not point out that jersey is… Read more
not current, tho did state was a Parra supporter..... This was my first experience shopping at Rebel and I will never shop with this company ever again. I think it a bit shady for staff not to point out that jersey is not 2026.
Absolutely unacceptable experience. My product was ordered on December 1st, with expected delivery of two weeks by an international partner. I never received it. I contacted Rebel twice to check on the status of delivery and on both occasions, I was not told there was any issue. I was only advised days before Christmas that the order had been… Read more
cancelled and could not be fulfilled.
What makes this even more frustrating is that the exact same item remained available for purchase on their website, which is confusing and inconsistent.
As a result, my child did not receive their Christmas present. Being given a $200 store voucher and having it referred to as a “courtesy refund” is frankly a joke. I didn’t cancel my order, and a voucher is not a refund, especially when Rebel has already demonstrated they cannot fulfil what I wanted, and I have no desire to purchase anything else from them.
Under Australian Consumer Law, customers are entitled to a refund when goods cannot be supplied within a reasonable time. Store credit cannot be imposed in place of a refund.
This experience has completely eroded my trust. I would rather support a locally owned sports store than deal with this again.
Be very cautious ordering from this store online!!! I made an order 2 weeks ago, money taken from my account, but I can’t find any information about when the product will be delivered. I have tried emailing, calling, using the online chat but you just end up in a loop of machines. The customer service is non-existent. No updates on when it will… Read more
likely be delivered, tracking number says expected delivery date 3 December, it’s the 15 December and no delivery.
I understand it is a busy time of year, but reduce reliance on machines, employ some staff and update customers.
I purchased an exercise bike and some fitness equipment online from the Frankston store. Paid in full incl. assembly. It was not a cheap order. Delivered and left without assembling it. Been waiting over a week for someone to assemble the bike now. Called the store at least 10 times chasing them. Store managers saying they will get back to me but… Read more
they don't. General customer number no reply either. You just can't trust these guys. Amatures. Going to cancel the order due to inadequate service!
Rebel Sport really struggle with the security tags. Same customer, second order with a security tag issue... it makes me wonder how many orders go out with this mistake.
Latest follow-ups
Multiple times i have ordered from this store. The first two times was click and collect and for some reason the store doesn't get my order each time, although it shows in the system. The last click and collect i ordered socks and didn't receive… Read more
them until 6 weeks later after ringing, emailing ect. I have now ordered a garmin watch for my sons birthday, and it said delivery would had been within that week. I haven't received any details and doesn't even show up in my order history. I rang and spoke to someone and they said it shows up in there end and looks fine. Why does this company take so long. The contact us is useless. There is no Web chat like it says, and you can't even email. You can only get through to them by phone. Facebook messenger they dont reply either. Useless company for such a big sporting business. Very unhappy with this service.
Follow-up · After going through every single contact avenue, the person through the Web chat ended up fixing the issue. Person on the phone was no help, Facebook messenger was also useless, and be lucky if they reply within the month. They did not offer for instore collection, or look up stock. I would have been happy to collect if they either had stock, or… Read more
Today (14 Novemver, 2025) we were very satisfied with the staff member, Aidan. He came across as approachable, with ready to help attitude, also with an exploratory manner in rendering his service to achieve our goal. We would like the Management to know about his excellent performance.
Follow-up · Aidan did not help us to find anything but he did help us to pump the Swiss ball (basket ball). We liked his "willing to help" attitude & especially his friendliness.
Over 30 email sent trying to find my 7 boxes if shoes not delivered. Shipment notifications took so long, then all of a sudden states delivered (home all the time, dog barks at delivery drivers) they can not supply delivery picture or who the local… Read more
delivery company was. Keep sending me back via email the same info. So frustrated going to now put in fraudulent claim to my bank.
Run away do not use.
Follow-up · I have followed up with renal sports online again. Once again to the same thing check mailbox, check post office, follow up with tracking company. I have many times and tracking company says go back to provider - I have asked multiple times for my money back and keep getting the same response Going to lodge a fraudulent claim.
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Positive reviews
Have bought from Macquarie store a few times and have had nothing but outstanding service from the sales assistants. I had a particular experience when I was first looking for running shoes and the assistant was helpful, as well as patient while I tried on multiple pairs of shoes and sizes. Show details
Went to buy lightweight dumbbells for kids, on Sat Sept. 27, 2025. Was greeted by AYLA, a pretty young lady who epitomises everything one expects from any business; Professional service with a smile! She showed me the items (I eventually bought) and even carried them to the front desk for me. Ultimate example of a young person who, appreciates her… Read more
work position and is more than happy to help the customers. Thanks AYLA! I could give you 7/5 but I can only click on 5 stars. ZEN
Today,I went into Rebel in Port Macquarie. We had a lovely man called Michael who helped us. Michael showed patience and treated my husband so kindly. He certainly went above in is job.
Negative reviews
12 months on and still the same nonsense. Worst customer service at the Cannington store. Standing there for 15 minutes like a clown waiting for someone to assist in the shoe department. While all the staff member was just standing there looking and I had to shout in the middle of the store to get their attention. Where is management where is corporate? How can this nonsense? Horrible customer service exist and continues Show details
My son and I went into Rebel to buy football boots. The man who served us was friendly enough, but he was serving 3 other customers at the same time and was rushed off his feet. Definitely a lack of staff! The check out was appalling- we spent $480 and the girl serving us just chatted to the girl next to her- no eye contact, she didn’t greet us, didn’t ask if had found everything , didn’t thank us or say goodbye. We are not going back. Show details
Not sure how a popular store with deep pockets have the worst not only customer service but the worst web browser. I’ve seen better web browsers in India and Bangladesh this piece of trash that I’m trying to use to purchase things from them. However, I gotta thank them that’s one way to stop me from spending money at this crappy store.
Recent reviews
Website showed click and collect available, so i bought a gift card to pay it, then on the next page of the rebel sport page it said not available at Southland . So I basically had to buy the product and pay for shipping or have a useless gift card. then on the payment page the PayPal button repeatedly did not work. Eventually it did. Also in the… Read more
past two pairs of ASics gel contend wore thru the upper mesh within a year. This model should be discontinued by Rebel as its poor quality. Lastly i went in the store the other day and there was just one person attending to the shoe section during school holidays. I walked out
REBEL SPORT should not sell GARMIN products in Australia, given that Garmin do not have a repair or service facility in the region. Under Australian Consumer Law, you have the right to a repair, replacement or full refund if your goods are faulty, unsafe, or do not work. Garmin can not offer this service, and try and weasel their way out of… Read more
warranty issues.
Garmin watches have known issues with cracked screens and monitors that do not function correctly. Garmin can not offer local assistance, and your only option is to purchase a refurbished model from Garmin. What a joke! How is this business practice allowed in Australia?
Garmin watches in Australia are a scam, and REBEL SPORT facilitate this scam!
My Husband went shopping today at Rebel Sports in Frankston, my advice to the short older lady staff member that followed him around the store & accused him of stealing’ is never judge a book by its cover’ obviously tattooed customers are treated very differently to non tattooed customers! I am extremely impressed that my husband gave you a piece… Read more
of his mind ‘ my husband spent a substantial amount of money on Nike clothing! He will not return to your store & all his associates will ever buy anything from Frankston Rebel Sports Frankston !
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Unfortunately I had a poor experience at this rebel store, wich puts in doubt of the quality and originality of the shoes/boots they sell. I came in at 10am, right when they opened the store. I requested my size in a pair of boots that I liked and it took them around 20 minutes to return with my desired size, wich, by the way, were poorly stitched… Read more
and did not look as nice as the pair on display. I then tried another pair of boots and requested them on my size; they arrived more promptly with the boots thid time but the had a big stain on them. I finally decided to buy the 1st pair I've tried and when I was going to pay for them at the counter, they said that they could not sell them to me because they were not yet released. I left the store empty handed after spending 1 hour with them and unable to give me a solution. Very poorly managed and unable to sell a product on display. No compensation of any kind was given either and they let us go without writting our phone number anywhere for a later more formal apology. For all these reasons you receive a 1 star review. What a waste of time and transport money.
I ordered an item online and returned it. It was confirmed by Australia Post that it was returned and it has now been over a month and my refund/return hasn’t been processed, despite multiple emails to Rebel. Rebel has told me that there were delays over the Christmas/New Year period which I understand, but it is well past that time now and there has been no effort to follow up with me or update me about the status of the order.
We tried to pay with a Party gift card today at Rebel Myaree. The card didn't work; apparently they only accept some cards from this company but not all, even though the party card information says accepted at Rebel. I think the Party card is more at fault here, but I think Rebel have chosen so work with a gift card company that are no… Read more
straighforward to deal with. I also would have appreciated if the store manager had been prepared to infor head office about these issues, rather than just directing us to the Gift Card company.
The worst experience I’ve ever had with any company. I brought my nephew a bag for Christmas and put my address in. On their end they’ve mixed up my address and send it to Townsville, I emailed them to tell them they’ve send it to the wrong address to which they blamed Australia post, and told me they would launch an investigation, a week goes by… Read more
and they don’t get back to me at all. I requested rebel to reach out and get it sent to me on the Gold Coast. Australia post called me and they scanned it to be return to sender but rebel knew I wanted it still, rebel just went ahead and processed the refund. Now my nephew is left without a Christmas present. Would no recommend buying from them at all the most ridiculous customer service and no one wants to help. Worst response time and no care for their customers. I hope you go bankrupt and people stop buying from you.
Order RBAU012722875, for two items and only one was delivered, now the tell me that the other one comes from the UK and might not here for Xmas. At no stage was I told that any items were coming from overseas. I should have used Amazon
Ordered an online physical Rebel Sports gift card two weeks ago & still waiting! Tried ringing the providers no. & sent 2 emails with finally an apathetic response after second email. Will not be using this ‘service’ again. Try explaining this to a nine year old child who was waiting to receive it for his birthday last Saturday. Very disappointed.
Now, I am all for work health safety and with that disclosure out the way lets get the sizzle going. Went to get an exercise bike from Rebel sports lots of support and assistance as you would expect in the sale department before the purchase. Paid for the item and then we were directed to the delivery dock to pickup said purchase. On arrival and… Read more
after the worker had sighted the completed purchase receipt he informs us that he cannot assist in loading our purchases into our car to bring it home and up and leaves. [Content Removed]!!!!!!!!!!!!!!!!!!!!! So two seventy plus year old customers were left, after the warehouse person up and left, to try to lift the carton, which has a two man lift warning, into the car unaided Goodbye Rebel sport you just lost another customer.
I purchased an (expensive) item from Rebel Sport online for a birthday gift for my son. Delivery says 3-6 business days. After 8 days I still hadn't received it so I checked the tracking details that were sent. The courier website says the tracking number can't be found. So I then contacted Rebel Sport who checked and confirmed that the tracking… Read more
number was wrong. They said it was coming from overseas (news to me) and that I should just wait to see if it turns up. I requested that they urgently ship another item to arrive before my son's birthday but Rebel Sport would not agree. Their website is grossly misleading, and their conduct is extremely unethical. And they had the nerve to refer to it as an "inconvenience" and claim there was nothing more they could do despite me repeatedly suggesting the solution.
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