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Rebel Sport
2.3 from 484 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (101)
  • Return Claim MadeYes (18) · No (130)
  • Shipping
    2.0 (62)
  • Customer Service
    3.1 (50)
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Paul T.

Paul T.Sydney, NSW

Delivered faulty product but finally resolved.

published

My elderly parents purchased an exercise bike to do some home exercise. For a bike in stock there was a week long wait for delivery (OK, we'll accept that), and my parents also paid additional for home assembly. On delivery and assembly, the product was found to be not working, and the delivery guys placed a warranty call? On a brand new product?? And left the faulty product at my parent's place?. They should have taken it back with them! How long would one expect 'repairs' to take? As we haven't been told. Yet another example of companies taking advantage of the good graces of senior citizen customers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRockdale
See all answers
7 comments
Rebel Sport
rebel S.Rebel Sport
Paul T.
Paul T.

Thanks for your reply. Can you please provide your preferred email address for correspondence.

Paul T.
Paul T.
Bill

BillMelbourne

  • 31 reviews
  • 19 likes

Rebel table tennis table - no spare parts!!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationGeelong
See all answers
6 comments
Rebel Sport
rebel S.Rebel Sport
Rebel Sport
rebel S.Rebel Sport
Bill
Bill

Rebel confirms no spare parts available so the table is a throw away. It's a 50C plastic part!!!

Mara

MaraGreater Melbourne (Metropolitan), VIC

  • 13 reviews
  • 2 likes

Excellent Customer Service

published
Incentivised ReviewNo
1 comment
Rebel Sport
rebel S.Rebel Sport
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Ben

BenSouthwest, VIC

Lots of mistakes and poor customer service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
6 comments
Rebel Sport
rebel S.Rebel Sport

Hi Ben, thank you for taking the time to leave us a review. I would like to resolve this issue for you ASAP and follow up - could I please have your RBAU order number? Kind regards, Christine - rebel.

Ben
Ben

Hi Christine,
The online order number for the footy shorts is RBAU003182456.
The 'click and collect' order where I was charged for 'Dive Torpedoes' but did not receive the product or a refund is 0109340839

Rebel Sport
rebel S.Rebel Sport

Thank you Ben for the information. I'll be in touch as soon as I have an update.

Nelson

NelsonPerth, WA

  • 2 reviews
  • 1 like

Poor Customer Service

published

Ordered an item and supposed to pick up @ Joondalup. Was then offered an option to deliver to my place as the item was not available. Patiently waited for three weeks without any update. Emailed them and the shop manager told me it was not his concern now and asked me to call the hot line and find the hotline number yourself on the website.

If you want customer service, go somewhere!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Nelson, thank you for your review. We have replied to you via Facebook PM and would like to resolve this matter as soon as possible for you! Kind regards, Christine - rebel.

NEVER SHOPPING FROM THEM ONLINE

published

Wishing that I read the reviews before I purchased. Who would’ve thought a large Australian company could have such a disorganised and incompetent online order system. Me neither. I placed a $400 order on the 19th of December last year it’s now the new year and my order still hasn’t been shipped nor have I received any updates. I’ve reached out to their customer service on multiple platforms and all the responses have been either non-existent or very slow and irresponsive. Apparently there was a mix up with my order but still no responses. I still have received any updates ... like this is honestly a joke.

Incentivised ReviewNo
1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Ellen! We have replied to you on Facebook. Kind regards, Christine - rebel.

Unbelievably poor service

published

I ordered this FID bench from rebel a month ago. I still haven’t received it. I emailed them couple of times but there is no response. I call them, i never get to talk to a customer service agent.
Frustrated, i posted review of the item two days back. Yesterday i get a response that the review couldnt be published because its not suitable. What was wrong about the review? me telling the truth? I said exact same thing that i did here so why shouldnt other people know what kind of service they provide.
Do yourself a favour and stay away from them. You can do ao much better than rebel

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
7 comments
Rebel Sport
rebel S.Rebel Sport

RBAU003273081

Rebel Sport
rebel S.Rebel Sport

Thanks Muhammad. I will be in touch shortly with an update. Thanks, Christine - rebel.

Where is my orde?

published

I had placed an order with Rebel on the 7th December 2020 via their website. I am still waiting for the delivery nearly a month after placing the order. I cannot get onto the help line at Rebel and also their transport company Couriers Please will not answer my call. If I could give it a negative review I would. It has upset my wife as the order is for Christmas presents for our grandchildren. A very annoying problem for us both.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Kevin,
We're sorry to hear that this has happened to you! Could you please provide us with your online order number (beginning with RBAU)? We can look into this for you with our teams and get back to you shortly.
Kind regards, Jas - rebel.

lozbarbie

lozbarbieperth

  • 5 reviews
  • 7 likes

Gift Voucher

published

Ordered a gift voucher online as a present for someone over a month ago. It hasn't even been dispatched. I emailed to explain the situation amd ask for a refund, took the company 2 weeks to reply to my email and they denied the request. Will NEVER shop there again. I don't know if they'll ever fill the order $100 wasted. I will be going to consumer affairs in a few weeks if I recieve no order or further communication from them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
6 comments
Rebel Sport
rebel S.Rebel Sport

Hi there,
We're sorry to hear that this has happened. Could you please advise of your online order number beginning with RBAU? We can flag this with our teams.
Kind regards, Jas - rebel.

lozbarbie
lozbarbie

The order number is RBAU003125060

Rebel Sport
rebel S.Rebel Sport

Thank you, we are looking into this now. Kind regards, team rebel.

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Mihran T.

Mihran T.Greater Melbourne (Metropolitan), VIC

They made sure I was a happy customer!

published

I put an order online for a Garmin watch (click and collect) and when I went to the store, I was told that they aren't able to find the watch even though the system shows that the watch is in stock. I was offered two options: To get a full refund or get another watch (more expensive) for the same price. Needless to say that I was a happy customer because they made sure I was satisfied with my shopping experience. Will definitely be my go to store in the future!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Rebel Sport
rebel S.Rebel Sport
SJW

SJWMetropolitan Adelaide, SA

Sent the wrong socks twice!

published
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Incentivised ReviewNo
2 comments
Rebel Sport
rebel S.Rebel Sport
Rebel Sport
rebel S.Rebel Sport

Hi SJW, could you also please advise the name of the store you visited? Thanks, Christine

Steven McLachlan

Steven McLachlan

  • 2 reviews
  • 1 like

Forget ordering on line

published

Put in an on line order for 2 x $100 Gift Cards 2 weeks ago & still waiting on delivery. Currently on hold for the last 40 minutes trying to talk to someone. I’m not holding my breath though.

Never again

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Steven, thank you for your review and I apologise for the delay. Could you please provide us with your RBAU order number. I would like to resolve this for you ASAP. Kind Regards, Christine - rebel.

Nessa

NessaTamworth

  • 4 reviews

Poor customer service

published

Purchased 4 items from Rebel online store - received in parcel satchel with no protective wrapping. Two of the items were scuffed or dirty. Sent through photos and offered a refund for items and delivery.
Still waiting for a refund two weeks after Rebel received items back. Told they are about a month behind in processing online returns.
Not a happy customer

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Nessa, thank you for your message. We are very sorry to hear about this and your experience. Could I please have your RBAU order number and I will follow up on the refund. Thank you, Christine - rebel.

Arri A.

Arri A.Greater Melbourne (Inner), VIC

The worse delivery and customer service

published

I bought a few items from Rebel about more than two weeks ago and they haven't arrived yet, how hard can it be?!!! Contacted their customer service but no response...
It is your responsibility to follow up your customers orders until they receive it.
It's not a excuse to point Aus post for your fault when there is some other websites out there who deliver their customer's orders in less than a week.
I'll lodge a complaint with PayPal to get refund.

Not buying again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
3 comments
Rebel Sport
rebel S.Rebel Sport

Hi Arri, we are so sorry to hear about your experience. Are you able to provide us with your RBAU order number and we can look into it for you. Thanks, Christine - rebel.

Arri A.
Arri A.
Rebel Sport
rebel S.Rebel Sport
Nikki A

Nikki ASydney, NSW

  • 5 reviews
  • 1 like

Very difficult to resolve problem with online delivery

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Rebel Sport
rebel S.Rebel Sport
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Rosie

Rosie

  • 3 reviews

Slow click & collect service, but good customer service (Ordered Online, Pick-up in store)

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Rebel Sport
rebel S.Rebel Sport
Kay

KaySydney, NSW

  • 2 reviews
  • 1 like

Two weeks later and no parcel

published

The worst customer service ever!!! They don’t answer emails or calls. I have contacted customer service three times with no reply and sat on the phone for 40 min with no answer.
Do NOT buy from them!!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Kay,
We're sorry to hear this. If you could please provide us with further details regarding your enquiry (e.g. order number), we can look into this for you with our teams?
Kind regards, Jas - rebel.

Xy guy

Xy guyCentral Highlands and Goldfields, VIC

  • 39 reviews
  • 27 likes

Poor service

published

Ordered 4 pair of Under Armour Boxers 6 inch.
Took from Nov 27th till Dec 8th to be sent just 55km to where I live. They sent the wrong ones too.
Sent an email, no response. Rang the store and was told to bring them in to exchange. So im supposed to travel 110 k round trip to finally get what I ordered? I said why should I be traveling all that way it was Rebels fault. Was told theyd call back but haven't.
Last time I buy anything from Rebel.

Incentivised ReviewNo
3 comments
Rebel Sport
rebel S.Rebel Sport
Xy guy
Xy guy
Rebel Sport
rebel S.Rebel Sport
Shopalot

ShopalotCanberra 2600, ACT

  • 2 reviews

Order Online - Pick-up in store. Great Service

published

Ordered equipment online and picked up in store. Very efficient communications and very helpful staff during pick-up. Tuggeranong, Canberra store

Product Quality
Incentivised ReviewNo
1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Shopalot, thank you for your review! We are thrilled to hear that you had a great experience at rebel Tuggeranong. We hope to see you again and that you enjoy your purchase! Kind Regards, Christine - rebel.

Jane

Jane Sydney, NSW

Disappointed

published

Dear Rebel, I was thrilled to receive great service at Warringah store to find a football jersey at their Chatswood store, which I drove over today to get. Very disappointed to find it $50 more expensive and not on sale as per Warringah. This seems very poor to me. I assumed that sale stock across major retailers
would be the same across stores as it is in other retailers.
Jane

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood
See all answers
6 comments
Rebel Sport
rebel S.Rebel Sport

Hi Jane, thank you for your review. We would love to investigate this matter further with you and are looking into this with our teams. Are you able to advise us of the exact jersey? Kind Regards, Christine - rebel.

Jane
Jane

Christine; it is an adult size Manly rugby league jersey priced at $110 at warringah and $160 at Chatswood, Jane

Rebel Sport
rebel S.Rebel Sport

Thank you for this information, Jane. We are looking into this for you with our teams and will get back to you shortly.
Kind regards, Jas - rebel.

Page 1 of 25

Questions & Answers

Safwan A.

Safwan A.asked

Physical store

I bought this: https://www.rebelsport.com.au/p/adidas-4athlts-small-duffel-bag-59635601.html
I found it cheaper somewhere else, can I get a full refund for it?

1 answer
Rebel Sport
rebel S.Rebel Sport

Hi Safwan, thank you for your message. You are eligible to return the bag for a full refund or exchange at your nearest rebel store. We just ask that the bag is unused, has its original tags and you have a proof of purchase. Kind regards, Christine - rebel.

Nadia A.

Nadia A.asked

Rebel Sport

Hi. Can I retrieve a receipt if I am a member?

1 answer
Rebel Sport
rebel S.Rebel Sport

Hi Nadia! Thanks for your message. If you are a rebel active member all of your purchases and receipts are kept on file and can be easily retrieved at your local rebel store! Let us know if you require any further assistance. Kind regards, Christine - rebel.

Ayuel M.

Ayuel M.asked

Rebel Sport

When do restock on asic leather men size 12 because of my little brother and me have school?

1 answer
Rebel Sport
rebel S.Rebel Sport

Hey Ayuel, thank you so much for your enquiry! Could you please advise the exact shoes you are referring to? Kind regards, Christine

Get an answer from our members and Rebel Sport representatives

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