Happy repeat customer
I have purchased twice from the physical store. HP desktop PC in 2016, Lenovo Laptop in 2020. Both working fine and much cheaper than a new machine (Laptop 3 years old almost new condition. I paid $629, new price was $2700+). My work also bought 4 or 5 laptops for working from home in Covid19 all no problems.
They are mostly set up for online sales, the physical store is not a showroom for browsing.
Their competitor Budget PC had a showroom I bought a monitor from there 10 years ago still working fine.
Do your research, spend a bit more and get something with better specs. You'll get more use out of it, the cheapies are basically e-waste.
I cannot comment about their warranty/returns service.
Slow and poor service
I ordered a refurbished dell laptop during the Easter weekend. I received an email confirming my payment with a link to track my item. I attempted to track my item on the Tuesday but no item was found. I called them that day and was advised it would be dispatched no later than the following Monday. On the day after it was meant to be dispatched I received an email saying it wouldn't be dispatched until Thursday. I replied to this email to try to confirm when I'd receive the laptop but got no response so I called on the Wednesday. I was advised...I should definitely receive it on the Friday as it was next day delivery. The laptop did not arrive until the Saturday. More than 2 weeks after the order was placed. In addition to this, the laptop is difficult to use as it has out of date anti virus software on it that blocks the majority of websites and cannot be uninstalled. Basically, a waste of time, effort, and money all in an attempt to give my son access to education.
I have bought a few laptops. Both are great. One in store / one via mail. Products are good and assistance is good when there was a small issue with one. Would buy again
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