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Reviews

(61)
(4)
(2)
(1)
(18)
  • Customer Service
    3.9 (26)
  • Job Satisfaction
    3.8 (10)
  • Product Quality
    3.9 (42)
  • Return Claim MadeYes (8) · No (32)
  • Shipping
    4.4 (18)
  • Warranty Claim MadeYes (8) · No (30)

Reviewer Photos & Videos

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HLH

HLHSouth East Queensland, QLD

iPhone 8+ arrived with cracked screen

published

Screen was badly cracked on unpacking. Phonebot would not accept responsibility. I had to pay $15 for return & $70 to have repair done. I had to follow up after calls when they failed to call back when promised. I said I wasn’t happy with the service and would be giving a bad review which apparently they were surprised !!! I would avoid this company at all costs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus
See all answers
Xtreme

XtremeCanberra 2600, ACT

A Happy Customer!

published

Genuine Samsung Note 8 LED Case, awesome pricing, free and fast shipping. Experience has been excellent so far, will be ordering another case from you soon and recommending you to my friends. Thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Sent wrong ipad case and hopeless customer service

published

Sent me wrong version of Belkin ipad case (wrong model number, for older ipad), but customer service don't seem to think this is an issue! Struggling to get them to acknowledge let alone arrange return post and refund. AVOID! Was good price but I should have gone with reputable store.

Warranty Claim MadeYes
1 comment
PhoneBot
Adam Z.PhoneBot
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Jo

JoPerth, WA

  • 5 reviews

Don't buy stay away

published

You might be lucky to get a working phone but as soon as there's an issue expect no response and a blame game. Never had an experience like this in my life with a business.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot
Melanie

MelanieRichmond-Tweed, NSW

Great Experience

published

Easy to use website. Quick delivery. Phone is in great condition and is exactly as described. Even arrived with a case and glass screen protector. Overall, I'm very happy with my experience and would definitely recommend.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Really happy

published

Bought pixel 2 in a very fair price, collected same day from the store. Phone looks amazing and works perfectly! The team was super nice and helped with everything. Highly recommended.

Chris K

Chris KGreater Melbourne (Metropolitan), VIC

Absolutely thrilled

published

I ordered an iPhone 8 ex demo model. I collected it next day. It is in mint condition and works beautifully. Free cover and screen protector is a nice touch.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Great service, excellent phone and iPad devices I would highly recommend to visit

published

Flexible to go in Public transport too.
Products were really good.
On a scale I can give 10/10.
Each and every specification of all the devices were explained clearly.
Great customer service.
I purchased iPad and a android phone both are working excellent

The reviewer stated that an incentive was offered for this review

Fast delivery

published

Received what I ordered today. I would say the phone is scratchless and battery is showing 90% health. Free case and glass on the top of the screen as well.

Customer Service
Job Satisfaction
Product Quality
Shipping
Product PurchasedApple iPhone 8 Plus 64GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks for your feedback

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No problems at all. 5 stars

published

great price on an iPhone x bought 2 days ago which arrived today. Helpful staff answered all my questions on fb. Good work guys. Will recommend to family and friends.

Customer Service
Job Satisfaction
Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedApple iPhone X 256GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks for your feedback Luke

Salsax

SalsaxSydney, NSW

  • 4 reviews

Phone never arrived

published

I ordered an iPhone 8 plus for my son on 6th December 2019 for Xmas and it never arrived. I contacted phonebot on several occasions and no response. The telephone Messagebank was always full and no response to email. Only when I contacted PayPal on 23rd Dec did they respond at all!! Thank goodness for PayPal!!! Very disappointed.

Return Claim MadeNo
Warranty Claim MadeNo
3 comments
PhoneBot
Adam Z.PhoneBot

We apologise for the ill-experience and will like to look more into this, therefore, kindly provide us with your order ID so that we can investigate this for you.

Best Regards,
TeamPB!

Salsax
Salsax
PhoneBot
Adam Z.PhoneBot
Robert G.

Robert G.Greater Melbourne (Inner), VIC

Very easy to deal with

published

Very reasonable to deal with. I bought a phone and later had issues. Discussed with store and found phone was faulty and they were happy to provide options without trying to blame the customer.

Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 128GB
See all answers
Shannon

ShannonGreater Melbourne (Metropolitan), VIC

Happy with my devices

published

I have had great experiences with phonebot. And staff as Ive purchased phones for 4 of my children over the last year, all of which have been great phones for secondhand phones. And their prices I found very good. I look forward to buy from them again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReservoir
Warranty Claim MadeNo
Product PurchasediPhones
See all answers
Dawg

Dawg

  • 2 reviews

promised goods not sent

published

I received the refurbished phone later than promised. The screen saver had a bubble in the middle of the screen. Phonebot promised to send a charger and cord. They never arrived.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PhoneBot
Adam Z.PhoneBot

Hi. Please send us an email on support@phonebot.com.au with your order number. Will send the charger and 2 x cables as a goodwill. Apologies for the late shipment

Alex F.

Alex F.Greater Melbourne (Inner), VIC

  • 2 reviews

Rip off

published

I ordered an iPhone 7 that was supposedly Grade A. When it arrived it was slow to boot up, did not make calls, did not record sound to video, etc. I emailed Phonebot and they asked me to post it in for a refund which I did. They then stopped replying to email and messenger and the phone number listed goes straight to message bank. Do not shop here unless you want to get ripped off.

3 comments
PhoneBot
Adam Z.PhoneBot
Alex F.
Alex F.

Hi, I sent the phone on the 8th of December via padded mailbag which does not provide a tracking number. I will be happy to take the reviews down once the phone is received by you guys and an outcome is arranged.

PhoneBot
Adam Z.PhoneBot

Gday mate. The replacement device has been mailed to you today. Let us know if eveything works well
Have a good one

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Beware dodgey phones do not buy

published

No good at all the phone looks good but speaker doesn't work tried to charge me extra for a case that was ment to be included when ij rang up to complain that just hung up on me 400 dollars down the drain

Customer Service
Job Satisfaction
Product Quality
Shipping
Product PurchasedSamsung Galaxy S8
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Arrived within 2 days

published

I ordered this phone on a Sunday and it arrived on a Tuesday. Also I got a free screen protector, free phone case and its in perfect condition. I paid aprox $600 for an iPhone 8 Plus which is a great price.
I definitely recommend this for anyone looking for low prices and a great phone fast!

Customer Service
Product Quality
dwayne s.

dwayne s.Greater Melbourne (Metropolitan), VIC

Great Customer Service

published

Thanks Jack for persisting with Sony to replace my xz2! Great customer service from Phonebot Reservoir, although it was a Sony fault. Thanks again. I would recommend this business to anybody replacing their mobile. Great prices too! Very happy with the new replacement handset too!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationPhonebot Reservoir
Warranty Claim MadeYes
Product PurchasedSony Xperia XZ2
See all answers
CJD

CJDPerth, WA

Got exactly what I expected

published

Bought a Grade A Samsung Galaxy Note 8 and other than some dead pixels (pictured) it is perfect. Want for the free standard delivery and it was dispatched on a Monday from eastern states and arrived in WA the next day. Would whole heartedly recommend.

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Khadra

KhadraSYDNEY

  • 6 reviews

Great Customer Service

published

I ordered iPhone 7 (128gb) but the colour I ordered was out of stock.They did offer me free upgrade to iPhone 7 (256gb) the same colour,The phone was delivered to my address 2 days after I accepted the free upgrade and it was even better than described.highly recommend this company.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 128GB
See all answers
Page 1 of 5

Questions & Answers

Matt

Mattasked

PhoneBot

Can I pick up a purchase rather than have it delivered?

No answers
Jon

Jonasked

PhoneBot

Do A grade listed phones come with a bew battery ? Looking at a iphone 6 plus on your website.
cheers
Jon

No answers
Natalie

Natalieasked

PhoneBot

How long does it usually take for delivery to far north coast NSW. I would like to buy one today.

1 answer
PhoneBot
Adam Z.PhoneBot

Hi Natalie
We ship using Australia post or toll priority. If you place an order today for far north coast of NSW, your most likely to get it sometime next week around Wednesday or Thursday latest

Get an answer from our members and PhoneBot representatives

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