Repeat Service. Still the place for phones.
These folks have been around for a few years now. The store doesn't look like much. The service for me has always been patient and A1. They look after you, answer your questions and made sure I went away happy. Had a good deal on Samsung 9plus and included cover and fast docking charger. I am really happy. Been before. Will most likely go again.
I had purchased a phone but was experiencing difficulty with it. I took it to the store in Reservoir. The man who served me was very helpful and in the end replaced the phone for no charge. Thank you Syd.
At least there was Samsung warranty
Pro: Very fast shipping
Con: Sent a faulty phone. They were happy to replace it, but only if i paid for return postage (which is against ACCC consumer rights)
Didn't respond when asked for cost's to be covered and referred me Samsung to look into it (again, violates consumer rights)
Thankfully, Samsung covered postage and replaced faulty parts in phone.
Super fast delivery and awesome product
Was unsure if this was a legitimate buisness at first but phone bot was quick to rrspond to my emails and even gave me a free upgrade at no cost, would definitely uae them again!! 10/10
Very kind service and trustworthy
Needed to replace phone purchased online, instore staff were very kind and went the extra mile to help transfer photos etc. They were able to replace the phone right away. Recommended.
Samsung S8 great condition
Phone arrived fairly quickly and is in as new condition & working well.
Easy site to use & experience was hassle free - many thanks!
Oh . . and the price was very good and a has a 6 month warranty
Top Product & Customer Service
Purchased an iPhone refurbished. Excellent phone! Had problems choosing so spoke directly by phone, they fell over backwards trying to hel. In the end purchased and I'm so happy with this phone and the extra warranty.
I'm not sure if I've been the only one that has been scammed (because that what it is, a scam) but what happened to me was a massive disappointment and I would recommend to everyone buying products from this website to test them properly and download the app phone info (works for samsung devices at least, try looking for a similar app for apple)
I called twice to ask about a samsung galaxy edge 7 and 8 . My questions were regarding battery life because according to phonebot's website "Grade a" phones come with a brand new battery (an original o...
As described mint Samsung Galaxy Watch LTE!
Adam over at PhoneBot is running a class online business setup sms updates, tracking, support you name it they have it. The Samsung Galaxy Watch LTE I purchased is as new at a fraction of the price. Can't recommend them enough!
Purchased through Catch
Purchased iPhone 6 refurbished A grade through catch, easy process.
Phone had a few marks and scratches but was okay. Was a Christmas gift for my child. She didn’t mention for months that it was glitchy and has some functional problems (likely she didn’t want to seem ungrateful), which were there from the start. When I contacted Phonebot they were ultra unhelpful. Would never purchase through them again.
Good customer service
Easy ordering, honest and not a rip off. It was referred to me by 2 friends of mine and the service is excellent. I ordered a ‘like new iPhone XR” and was sent a brand new one for the same price. Thank you guys I will definitely be telling all my family and friends.
After a slight hiccup with a returned iphone the new phone was quickly dispatched and received within two days. Thanks to Adam for his professional service and the new purchase is great!
Great service and great prices
The phonebot store in Reservoir has a good selection of phones and tablets. The prices for the refurbished devices and accessories are very competitive.
The staff are very helpful, friendly and knowledgeable.
The refurbished IPhone 7, IPhone 6s and an older Ipad are working great. I can recommend this store.
- Online store
- Verified customer
iPhone 7 plus 128Gb refurbished
I was looking for a refurbished iPhone 7+ for my son and checked a number of online store offers and settled on a PhoneBot deal for $529 which included a case and screen protector. The phone arrived within a week of purchase and looked to be in excellent condition. However on attempting to charge the phone with the supplied charger and cable I found they did not work getting an error message "This accessory may not be supported". I also noticed after charging the iphone with a charger I already had that the iphone was unable to determine batte...ry health. I rang PhoneBot to discuss these 2 issues and was pleasantly surprised with their response which was to immediately send out a replacement charger and cable and to confirm that a new battery had been installed which will work fine (excepting that the battery health function wont work on it). The replacement charger arrived within a few days and worked fine and they also included a bonus phone jack cable. My son is very pleased with the iphone including battery health/runtime and I was very pleased with both the quality of the product and the service provided by PhoneBot. I will definitely shop with Phonebot again.
Sold me a Japanese iphone 8 but at least it has actual applecare warranty
Good service but a little disappointed especially after first visiting the store and being told the iphone 8 was out of stock to keep trying online or call as new stock arrives often.
Also discussed about buying from Ebay sellers and was told to beware that some sellers sell overseas phones from places like Hong kong and some general tips to beware of if I decided to go that route.
Anyway 2 days later I see online they have iphone 8 in stock so head down where they presented a very clean example and on checking battery health it was pretty mu...
Excellent value, quality new Samsung s9+
The physical store matches the online stock and the guy working in reservoir was efficient and knowledgeable. Threw in a free glass screen protector and upgraded the case to one worth $70. 12 months warranty. Near new phone, NOT REFURBISHED! So pleased! Thank you!!
Good phone. Good service (so far). Good price.
I have just got my Galaxy S9+ and I'm very happy, and saved a few hundred dollars on a new phone too. The phone was in excellent condition with only a few wear marks on the fingerprint reader which is to be expected. An LED case was added for free and this was an unexpected bonus. So far the phone is performing perfectly. The true mark of a good business is how they handle problems if they arise. I can't comment on that as I haven't had any probs yet. I would never buy a phone new now. Very happy with the overall deal.
- Online store
- Verified customer
Finally...a happy customer!
Finally i was able to get in contact with them. They went an extra mile and gave me a Pixel 3 with a little bit of price difference! Thats how to win a customer back. Good job guys!
Ordered a refurbished google pixel 2 from them on the 01/06/2019. It said Still haven’t received anything. Multiple calls and emails but no reply from them. The tracking is showing that the courier company has received it but i dont know what is stopping them from delivering. It is phonebot’s responsibility to get it delivered on time. I am a visitor here a...nd flying out tomorrow night but don’t know what to do. Very bad customer service! UPDATE:- got in contact with them and they offered me a PIXEL 3 for a very reasonable price, much lesser than that in the market! Thankyou :)
iPhone 7 red 128gb refurbished
having been burnt before through eBay (not phone bot) we decided to order this iPhone 7, it arrived promptly and was well packaged. The phone was in excellent condition as described online, after thorough testing (being the sceptics that we are) the phone was found to be in excellent condition with our battery test in particular coming back with top results. The case that came with it was of better than expected quality and all extras were new, which we also didn't expect.
Thank you Phonebot we are very happy with our purchase from you and will happily shop with you again,
I ordered a iPhone 7 online and it arrived faulty. I sent it back (15 $ delivery) and got a notification from the post that it had been delivered. Since then I haven’t got a new phone and they’re not answering my multiple emails and phone calls. But they still have my phone and my 400$! NEVER ORDER ANYTHING FROM THEM YOU’RE JUST GONNA LOSE YOUR MONEY!!!
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Questions & Answers
How long does it usually take for delivery to far north coast NSW. I would like to buy one today.
We ship using Australia post or toll priority. If you place an order today for far north coast of NSW, your most likely to get it sometime next week around Wednesday or Thursday latest
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