2,367 reviews
AI reviews summary
The overall sentiment for Phonebot is highly positive, with many customers praising the competitive pricing and the accurate "like new" condition of refurbished devices. However, a significant segment of reviewers reports a starkly different experience characterized by severe post-sale communication failures and protracted warranty disputes. While the majority of transactions are seamless, customers who encounter faulty hardware often face significant difficulty obtaining refunds or support.
Pros
Cons
Verdict
Phonebot is a reliable choice for high-quality, affordable refurbished technology provided the device works perfectly out of the box. However, the business appears to struggle with a "dual-tier" service model where after-sales support is significantly less reliable than the initial sales process. Potential buyers should be aware that while the value is high, resolving a hardware fault may involve a difficult and lengthy communication process.
iPad Pro m4 and S25 ultra was was exactly like it was described as new, have had for 1 week and working great, battery setting in iPad says 100%. Screens were perfect. S25 wasn’t an Au model but works fine on Australian networks, no issues with both products, Would and will buy from them again. Delivery was prompt, have recommended to friends. Show details
Everything seamless .. nervous about buying my first 2 nd hand phone but totally recommend it The Phone looked new arrived quickly works well and the genuine offer of backup help with clear pathways if needed was a decider .. Show details
Product received and works perfectly. I’ve always used ZAGG screen protectors. I rate them very highly. I’ve only given the store 3 stars because they offer free shipping but didn’t use the correct parcel so I had to pay $8.75 to receive my parcel from the post office as they’d not only charged me the difference between the missing postage cost but also a penalty. I don’t mind paying shipping but rather not have it sprung on me. Show details
Reviews with attachments
I bought a refurbished iPhone 12 with new battery and looked like a new. I’ve checked everything on it and it was exactly as advertised and in perfect condition. Came in a proper package with a screen protector installed and a few new case. I couldn’t be more happy and satisfied with this purchase. Show details
I purchased a near new Samsung S25 Ultra. Very happy with the phone. The online description was spot on. Great service and delivery. I would definitely purchase from this company again. Thank you very much. Show details · 2
Great service and fair pricing. Both Dave and Ben are masters of what they do. 10/10 would recommend! Show details
I recently ordered an Apple Watch Series 6 GPS and cellular and it is perfect for good condition only downside battery was at 71% maximum capacity not bad. It’s still gets me for the day but overall awesome. Show details
I turned on the iPad I had received and it was fine, meaning in terms of appearance, everything was as requested when I bought it. It's still too early to comment on the performance of this iPad because I only bought it two or three days ago. It's just that the power cable doesn't charge well, and that doesn't have a case. I'll buy a new one for… Read more · 1
it. I finally received what I bought. I hope it works for me for a long time so I can add it to my future quotes.
Bought a refurbed iPad in near new condition. Fabulous product and in fantastic condition. Super quick postage and communication. Would highly recommend Show details · 1
Samsung Tab S6. Product and service was flawless. Couldn't be happier with both. Tab looks basically brand new and unused. Went for A grade as it included the pen. Show details · 1
Bought a used Xbox DVD and it was damaged. Sent an email to the support with the evidence and haven't received any response yet (more than a week now) I had to dispute the charge with my credit card to pursue my consumer rights!! Show details
Hi, We sincerely apologize for the inconvenience you've… Read more
By far the WORST customer service experience I’ve ever had. If you are not located near to their physical location..DO NOT PURCHASE FROM HERE. Three phone calls (which ate just messages) have all gone unanswered. Emails take at least 2 business days for reply … so if you have an issue, you can forget about any attention to it ….AND you WILL have… Read more
an issue. I’ve had to pay another person to fix their rubbish product because it is impossible to speak to somebody OR get any kind of email conversation happening with these people. My purchase had a battery that was not even secured inside the case and also had glass underneath it which meant it rubbed through the battery and shorted it out …so not only is their customer service terrible but their product is faulty and useless. Go anywhere but here
Hi James, Thank you for taking the time to share your… Read more (+1 reply)
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Brought a "Oppo A79 5g dual Sim" A1 CONDITION! Absolutely not what I received. I got sent an overseas single Sim variant with visual damage on both sides including the power button/fingerprint scanner. As a result the fingerprint sensor doesn't work so I asked for a refund... First they sent me a dodgy returns form that didn't work then I called… Read more
them to explain they asked me to send another email with the photos and they will send out a shipping label, still waiting. Now my other phone is completely gone and I am forced to use a faulty product or be left without a phone. Didn't honer their warranty, rude and arrogant to deal with not worth the price they're cheap for a reason don't even inspect their products
Hello, Thank you for taking the time to share your… Read more (+1 reply)
DO MOT BUY FROM HERE. I purchased a top grade iPhone 12 mini for my son for Christmas. The phone its self was in great condition. The battery was terrible. Phone was not useable. I contacted phone bot and am still waiting for a reply 2 months later. I have since had to pay $100 to get battery replaced as my son could not go without a phone for school ect. Still no reply from phone bot. Show details
Hi Ricky, we appreciate you sharing your experience, but… Read more
Purchased an iPhone 13, it stopped working within weeks, we were then ignored by customer service for weeks and when we finally got instructions to return it they took a month to get back to us and lied saying we had water damaged it. Completely untrue - if it had water damage then they sent it to us like that in the first place!! Looking online… Read more
they seem to do that to everyone to avoid warranties. Buyer beware, if you end up with a crappy second, no one from this business will help you. They will lie to avoid warranties and barely even reply to attempts of contact. Honestly, just dispute it with your bank because you will never get your money back from this business, they are LYING THEIFS !! $590 for a phone that didn't last 2 weeks. Avoid these people at all costs !!
Hi Benjamin, We disagree with your claims and we are… Read more
Advertised as starlight in colour with the correct light colour band pictured. However it came with a generic black band. Apparently what is pictured isn’t what you get. False adverting if you ask me. Buy beware. I would absolutely not order from them again. Other much better options to buy repurposed things from. Avoid these guys for sure.
Hi JJW, We’re really sorry to hear about this and we… Read more
Do not send to them for repairs or buy if you hope for after sale service. I paid for the last stage of phone repair on 5th November and still haven’t had any update that it is repaired and it is mid January. I originally bought this as an A grade phone from them in September but the volume button and front camera did not work properly, clearly they do not check all functions before sending out. Show details
Hi Jake, Thank you for your feedback, and we’re sorry… Read more (+1 reply)
Latest follow-ups
I used Phonebot to purchase an Oppo N3 Fold. The site was easy to use and the phone arrived as advertised. Show details · 2
Follow-up · Refer my follow up on another dedicated post. Continued disappointment from PhoneBot. Buyer Beware!!
iPhone 16e as described like new well packaged good delivery service recommend Phonebot Show details
Follow-up · very happy with Phonebot “like new”iPhone e16 ,saving over brand new even better
Less is good – Had to wait for my order only to be told when I contacted them my phone was not available and would I take a lesser quality one for less. I am happy with the phone. I just didn’t like getting mucked around. Show details · 2
Follow-up · Follow Up, Battery is at 91% of original capacity. The camera works very well and the screen is reproducing vivid colours. I am very happy with the purchase.
Positive reviews
I’m actually really impressed, I was able to understand the different grading for phones, choose the one I wanted & choice of colours I’m happy it comes with a warranty too Received it so quickly - like less than a week to arrive & it’s in awesome condition- I’m really happy with my phone, how quick & easy it was & the part was the cost - over half less than stores I went into Show details
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Genuinely incredible service! It's AMAZING to find a company in 2026 that actually has a competent support team. I ordered a Z Flip6 in Grade-A condition, and after getting the IMEI for the phone that was about to ship, I looked it up and turned out it was a Canadian model. I called support and talked to someone who actually knew what they were… Read more
talking about, and in under 5 minutes had confirmation they would be sending an Australian model, and they actually followed through! Not to mention the phone arrived in better condition than I paid for AND it even still has Samsung Care+ attached!
Bought a Samsung Galaxy S23 ultra from them in like new condition for a great price and not only was it as ordered by the entire process was smooth, hassle free and with prompt delivery. My favourite store for mobiles at a decent price and a reliable product. Show details
Negative reviews
Ordered a pixel 9 pro xl took a week to get it which was ok but when I received it, it still had the previous owners profie in it! Credit card details, address book, google account. It hadn't been reset lol I could have had a ball ! But it makes me wonder how they refurbish, was it even cleaned? I also note it's a global edition if it's not… Read more
cleaned I could have even got ebola! I thought it would have been local so all up I a pretty bad experience. I should really give 1 star
iphone 15 phone sold 'like new'. Had to take to apple one month into use after repeated software troubleshooting...turns out the rear microphone was faulty to begin with. Now waiting 7 days minimum for them to likely tell me the same thing...best part was after 6 calls and repeated emails to request an eta, nothing. Expected some down time, but no… Read more
clear ETA, poor customer service and a rep who said 'you'll laugh at our policy but you can pay $589 worth to get a loan phone whilst we're repairing yours. Already $1179 paid with a phone that didn't work properly and was sold as 'great condition' is exceptionally poor. Don't make the same mistake as me, use anyone else but Phonebot.
Bought a samsung s23+, when I turned the power on phone it asked for a QR code to set up, which was not provided. I rang up and explained it and the person on the other who did not have a clue about it; I had to instruct him to contact his technician to see if they could provide any form of help. While waiting for a return call I found out the sim… Read more
card tray was missing. I then decided if this was the start of their quality control what does the future hold, and how can I to trust their quality control, so I decide to go for a refund. Got a response from Phonebot to this review, it was full of lies to try and make themselves look good. Nice try guys, please try to be genuine.
Hi, Thank you for taking the time to share your… Read more (+1 reply)
Recent reviews
Web-site easy to navigate. Excellent description of products. Range of products excellent. Communication between seller and myself was excellent. Quality of product and packaging excellent. Fast delivery and product was wrapped very well for postage travel. Very happy with my purchase. Highly recommend Phonebot. Show details
My Samsung Galaxy A56 arrived on the date that was estimated. I have unpacked it and it looks brand new. Extremely happy with the condition, beats buying and paying for a new device. I have set up this new device and it is working fine. Very happy with my purchase. Definitely recommend PhoneBot to my friends.
Excellent and timely customer service when responding to online queries. iPhone was as described and in better condition than what I thought. I recommedn Phonebot for your refurbished phone needs.
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Hi, Thank you for your feedback, and we're delighted to… Read more