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PhoneBot
4.1 from 123 reviews · View Statistics

Reviews

  • Customer Service
    4.1 (58)
  • Job Satisfaction
    4.1 (35)
  • Product Quality
    4.1 (73)
  • Return Claim MadeYes (10) · No (61)
  • Shipping
    4.4 (43)
  • Warranty Claim MadeYes (13) · No (58)
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Ron D.

Ron D.Greater Melbourne (Metropolitan), VIC

Great aftersale customer service .

published

Bought near new note and was not the model that was advertised on their website so I went back. They accepted the error in their listing and gave me the model thag i was after plus discount and extended warranty at no extra cost. I am now their regular customer and highly recommend this shop.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Store LocationMelbourne
Warranty Claim MadeNo
Product PurchasedNote 20
See all answers
Matt Crowe

Matt CroweGreater Melbourne (Inner), VIC

good value phone

published

bought a reconditioned iphone 6 for my son. good value product. i won't be buying brand new again! Delivery was fast also. Screen sensitivity was an issue at first but phonbot sent instructions to fix it - thanks

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
See all answers

Fast service and good quality

published

Good service. got my repair quote online, took it in store and phone screen fixed promptly and price wasnt too bad either.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Mama

Mama

  • 2 reviews

Satisfactory outcome

published

Phonebot ought to be congratulated for turning my one star purchase experience to 5. After my initial bad review, Shazz got into contact with me and promised to fix the problem and replace the battery for me. He also promised to pay for the return postage. I sent them the receipt and they promptly refunded me the postage. The phone was fixed in a timely manner and returned to me within 2 weeks. Even though I was promised a turn around time of one week, the delay was out of their control as Australia Post was the one to blame. I wasted 2 days waiting at home for the delivery but I am just glad the phone arrived and in a condition that I’m much happier with.

Incentivised ReviewNo
Sam D.

Sam D.Metropolitan Adelaide, SA

Fast delivery and great service!

published

Delivered within less than a week! Beyond surprised and happy with the A-grade refurbished iPhone 8+, it’s just like new. Thank you, definitely worth more than 5 stars. :)

Customer Service
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedApple iPhone 8 Plus 64GB
See all answers
James D.

James D.Sydney, NSW

Above and beyond!

published

Placed my order on Monday 21 December and missed the guaranteed Christmas delivery. Amazed to receive them Wednesday 23 December.

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Rocker

RockerCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Samsung Galaxy Note 9

published

I bought my phone online, first time i have ever done this, My transaction went through smoothly with no problems at all. I will recommend them as i got exactly what they described and my phone came within two days of me placing my order for my Samsung Galaxy Note 9 works like a dream but of course i have not put it through its full paces as yet , but i am really happy with it.
Thank you to all the staff at PhoneBot

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 9 128GB
See all answers
Lofty

LoftyIllawarra, NSW

  • 3 reviews
  • 8 likes

Apple air pods pro

published

Bought my new air pod pro on Friday 18/12/20 received them on the Monday 21/12:20 the website was easy to navigate give them a 10/10 for the service and delivery

Job Satisfaction
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Chloe

ChloeGreater Melbourne (Metropolitan), VIC

the perfect phone

published

I recently purchased an iPhone XR from phone bot and it was worth the money even though it was a refurbished phone it is like I just bought a new phone. I would 100% recommend this phone and website to a friend and will be making future purchases from this website

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XR 128GB
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Bad service bad product. Do not buy from here!

published

Bought a iPhone xsmax for over a $1000. Phone stop working and they are just giving me the run around. They buy their phone from overseas repair them and resell. Stay away

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedApple iPhone 11
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Great phones, have purchased 4 phones now, excellent customer service!

published

Fast postage, great phones, great customer service! 4 phones purchased so far and they have all been excellent, thank you

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 11
See all answers

About quality of products

published

it was so easy to navigate the store location is good. And phonebot has a wide range of products. Too much choices.
The quality of the products is amazing and reliable.

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
Shyamal sharma

Shyamal sharmaGreater Melbourne (Metropolitan), VIC

It was an amazing service

published

Phonebot serviced me well. I will recommend my friends as well. They are real professional. Iam happy with the product received

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
See all answers
Jordo

JordoSydney, NSW

  • 11 reviews
  • 3 likes

Would not honour warranty after 3 weeks.

published

Would not honour warranty at 3 weeks. It would not be right of me to recommend this service. The manufacturing quality of the product was very poor, as it broke within 3 weeks of average use. Complaint lodged with authorities. Be careful.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPhone bot Grey st. St Kilda
Warranty Claim MadeYes
Product PurchasedApple iPhone X
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot
Jeff R.

Jeff R.Gippsland, VIC

Fast delivery, phone as described.

published

I was wary about buying a used phone from an online store but I must say I have been impressed. Fast delivery and the phone is in perfect condition. Thanks.

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 3a
See all answers
Electronics & Computing Shops

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Michael P.

Michael P.Greater Melbourne (Outer), VIC

  • 2 reviews

Great Service

published

Ordered Yesterday via Web 8/10/2020 Delivered 9/10/2020 Fabulous delivery service.
Phone in great condition - Great Phone service - Friendly Staff
High recommended for purchase of second hand phone.
Supplied with Case, Lead and and Charger

Customer Service
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X 64GB
See all answers
Happy Customer

Happy CustomerSouth East Queensland, QLD

The Extra Mile

published

The quality of the service I gave received so far has been exceptional. I accidentally wrote part of my delivery address incorrectly and I did not notice until after the parcel had been dispatched. I explained the situation to the operative who took the details and advised the delivery company in time for it to be delivered to the correct address. I am impressed!

Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers
Pep

PepGreater Melbourne (Inner), VIC

Customer Service

published

The online store was easy to navigate and the customer service is exemplary. They answer your enquiries promptly. The postage speed is extremely quick. They even put a new battery, A glass protector and a Phone case with the package.

Customer Service
Job Satisfaction
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
See all answers

S20 ultra

published

Very satisfied with the entire process. Shipping was prompt and incredibly quick (even to regional Queensland). Recommend phonebot if you're looking to buy a phone and not pay at rrp

Incentivised ReviewNo
Warranty Claim MadeNo
Narelle S.

Narelle S.Central Highlands and Goldfields, VIC

Very quick and smooth transaction. Would buy from again.

published

Ordered phone on a Friday night, phone was delivered Tuesday morning to regional Victoria during these COVID times.
Phone was just as described and works beautifully (it is worth noting I have not put the phone through its paces yet, I have just got it)
Come with aftermarket charger and cable, but that was clear on the online listing.
Overall I am very happy with the service and would buy from Phonebot again.

Customer Service
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 3 XL
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot
Page 1 of 7

Questions & Answers

Kai

Kaiasked

PhoneBot

Hello,

I was looking at getting the iPhone se 2 refurbished b grade for $519. In the description it says that the batteries are new, I just wanted to double check that this is actually true and that they are at 100% health?

1 answer
Kelly
Kelly

I always buy A grade phones, they have had perfect battery life, not too sure about B grade but I do trust that Phonebot would not say they are 100% if they were not.

Barbara C

Barbara Casked

PhoneBot

IPHONE SE 'LIKE NEW'

What is the warranty period - on the webpage it says 24 months is this correct?

Apple iPhone SE 2020 (64GB) [Like New]

Warranty
24 Months
Apple

What is Like New?

For grading standards Click Here
For actual pictures

Model: A2296
Availability: In Stock

$619.00 free-shipping-icon
Order before midnight and get it by Tue 27 Oct

Sanitized

Unlocked

Tax invoice

Charger & Cable

No answers
Pao

Paoasked

PhoneBot

Hello
All the Iphone parts are original?
I bought an iPhone somewhere else and when I took it to apple to fix the camera, was a big surprise that many of the parts weren’t original so Im afraid of that again. Thanks

1 answer
PhoneBot
Adam Z.PhoneBot

HI Pao
Hope your doing well. Apple does not sell iPhone parts to third party repairers or refurbishing companies around the world. All Apple products are refurbished using compatible high quality parts.

We provide warranty on all products, hence you don't need to worry within the warranty period.

If this wasn't the answer you were hoping for then I would suggest to buy directly from Apple to avoid any surprises in the future. Thanks

Get an answer from our members and PhoneBot representatives

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