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fix2U
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Absolutely 100% best company
I would 100% recommend this company too all my friends as for 1 there prices are cheap considering I got a iPhone 6 and a iPhone 6S plus screen replaced today for only $208 and I didn’t have too leave my house..!!
2nd reason is the man who came too my house was really respectful and polite.. and was really friendly..!!
Thank you for the great work
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Chris AndersenSydney Surrounds, NSW
- Verified customer
Excellent service
Vanessa was awesome. I would Highly recommend this service. She explained the process and explained the pitfalls and possible problems that could occur with replacing an iPad 7 screen. I have already mentioned Vanessa to others.
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- Verified customer
Great service - hassle free way to get your iphone fixed
My phone screen was fixed within 48 hours. They came to my office so I didn't have to go anywhere. Very convenient easy service that I would use again and recommend to others.
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- Verified customer
Screen Replace
Great service fast reliable and friendly kept up to date on arrival times happy to use again if required. Discounted screen protector as well
Well priced Thanks prompt repair good warranty
1 comment
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Slasherbee
- 3 reviews
- 2 likes
WOULD NOT RECOMMEND - Issues with appointment and phone not functioning correctly after repair
I had the cracked screen replaced on my iPhone XR. My initial appointed was pushed back a few hours as the repairman forgot the appointment. He was coming to my place of work and I finished at 4pm with my original appointment time at around 1pm (can’t recall exact time)
He called to say he forgot the appointment and wanted to reschedule for 4.30-5pm but I was not able to fit in that slot as I had a different appointment after I finished work. I let him know I was not available until the following week when he was very short and said he didn’t w...Read more
1 comment
Lucy R.fix2U
Hi Slasherbee! Thank you for flagging this to us. We'll send you a private message to get the details of your repair and track what happened. We're hoping for your reply.
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Liz18Sydney, NSW
- Verified customer
10/10 excellent service & repair
I had dropped my iphone 8 smashing the back glass. Found "fix2U" on google search. It was very easy to send my request, I immediately got a response and was able to confirm an appointment that suited both the technician & myself. Nothing was a problem. The repair was carried out in the technicians vehicle and given back to me in a protective plastic sleeve. It was a very professional experience. I highly recommend "Fix2U" For me as a senior this was hassle free !!
1 comment
Lucy R.fix2U
Thank you Liz18! You're amazing! We're so glad to know that you have given us 10/10 review with the repair service we provided to you. We are over the moon while reading your wonderful feedback. Hope to hear from your future recommendation soonest.
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Caitlin McsherryPerth, WA
- Verified customer
Awesome work!
Son was punctual and super polite. Phone looks great and it’s such an easy process! I will definitely be going through these guys if I ever damage my phone again!
1 comment
Lucy R.fix2U
Hi Caitlin, Wow! Thank you for your kind review! Son will surely appreciate to find that you recognize his hard work and you had an awesome repair service experience. Please don't forget to refer us to your family and friends.
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grossignolSydney, NSW
- 6 reviews
- 8 likes
RIPPED OFF !!!!!!!!!!!!!
I will be happy to remove if I get satisfaction however up till now it has been one of the worst customer service situations I have ever been involved with . We have used Fix 2U 3 times before and found it to be a good service ,the Technician (at this stage I will not name him ) gave us his number and told us call when you have a problem ,so we did .
Thinking we were getting Fix 2U late January 21 my phone screen went black we called Tech guy who turned up late, fixed the phone and left ,how ever the phone was not completely fixed ,called him ...Read more
2 comments
Lucy R.fix2U
Hi Gene, thank you for putting this into our attention and we apologize for the inconvenience.
Upon checking with our team, it was confirmed that your latest repair on 21st of January is not in the f... Read more
ix2U Platform, therefore, considered as a repair outside fix2U. Of course, we understand that you were not aware that the repair will not be under fix2U as you contacted directly the technician, but even with that, we regret to inform you that we can only provide warranty for repairs done under the fix2U Platform. We're asking for your understanding on this matter.I am sure this is true ,however it would be up to the technician to let the customer know that they WERE NOT representing FIX2U and were not covered by the same warranty or conditions ,The Tech is ... Read more
misrepresenting your company ,I cant understand why this does not concern you ! This is also the standard answer I received 5 times on the phone . Clearly customer satisfaction or reputation is of little concern .Similar opinion? Write a review on ProductReview.com.au!
Lucinda C.Sydney, NSW
- Verified customer
Terrible service and poor customer service. Do not use
I had a very bad experience with this company. I would never recommend. I had broken glass on the front and back of my phone. I saw positive reviews and organised an appointment. I was quoted about $280. I was asked to pay $520 after the glass was replaced not given a correct quote before the work.
The glass then started to come up they said was under warranty so they came back however then left my phone e completely unable yo receive calls or use the payWave system and the back glass cracked un only a few hours. After I called about this I was told too bad and they would not repair the damage done by their repairman nor give a refund. Absolutely do not use this service.
4 comments
Lucy R.fix2U
Hi Lucinda, We hope all is well. We sincerely apologize for the inconvenience this has caused you but upon going through to your warranty claim with the help of our master technician evaluation, It's ... Read more
been concluded from the photos you sent that your back glass screen experienced spontaneous cracking which is due to pressure or force. fix2U Guarantee excludes any “Operational or mechanical failure of the device (or part thereof) caused by an unexpected or unintentional external event (e.g. dropping the device or placing undue pressure and/or force on the device as a result from mishandling)”. In regards to the price of the repair charge, upon checking on our system you had booked with us an iPhone X - Broken Screen & LCD + Glass Screen Protector quoted for $298 however during the booking appointment you also agreed to add a rear glass replacement which is an additional cost from the original repair price. The repair hero added back glass for $239 and free battery.What is clear to me is that I paid for your service and I now have a non functioning phone and still broken glass. Would never recommend this service.
The crack appeared on the back without any drops or ‘exceptional force’ and my phone can not make calls so no not happy at all with the service and it’s extremely inconvenient.
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John B.South East Queensland, QLD
Failed completely
UPDATE TWO: Failed completely. Made appointment, parts apparently ordered. Tech did not call when said he would for update. I called number from call history. Was told no parts, lock down given as excuse. Lock down finished a week ago! Was told could drive across town to shop for fix. My fault for giving them a second chance. Never again. Cannot recommend at any level. 10 days later and will have to find another business that will actually do the job.
UPDATE: after writing a poor review I received a call and organised a the repair. I trust the...Read more
work will be fine once completed. (If this is last review entry all was good) Waited 5 days for contact after receiving email confirming booking. Haven’t heard a thing! Hopeless! Cannot comment on service as haven’t had any whatsoever, cannot recommend other than don’t bother. Go to a real business.8 comments
Lucy R.fix2U
Hi John! Thank you for raising this concern to us. We'd like to reach out to you in private to understand what happened and how we can help you in resolving this issue. We'll be waiting for your response.
Thank you. Call received and appointment made
Lucy R.fix2U
Hi John, Thank you for your quick response and giving us another chance. We hope to serve you better in the future and for you to recommend us to your family and friends.
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Dont Trust These Guys With Your Devices
Beware. Dont trust these guys
Got iPhone front and back screen replaced and wasn’t able to protect the screen as screen protector won’t stay on properly because screen was not aligned.
When I told them about it. Came back to fix it but wasn’t able to and Face ID stopped working after second repair. When I complained about it.
Amir came back and wasn’t able to fix it and broke the front and back of my phone and refunded the money.
When I told him I will escalate it he didn’t hesitate to abuse me as well.
...Read more
1 comment
Lucy R.fix2U
Hi Varun, wishing that you and your family is safe and healthy in this this time of pandemic. We'd like to apologize about the unnecessary hassle that you are experiencing, but we also would like to a... Read more
sk for your understanding that Amir and the fix2U team did our very best to have your device repaired, to the point that Amir has repaired it even after providing you a full refund, therefore, doing the repairs free of charge. Per checking with Amir, and as we mentioned in our email exchanges, your device should be successfully repaired before sending it back to you, which is why we are unsure why it's not working again.Similar opinion? Write a review on ProductReview.com.au!
Great service and great communication
Our local fix2U contact, Vanessa, did a great job fixing my daughters iPad. Communications were easy and straightforward so we knew the expected time and cost for the repair straight up and knew of any potential hang ups that may delay the repair.
I would recommend to friends and family.
1 comment
Lucy R.fix2U
Hi John! Thank you for sharing this great review! Vanessa say's thank you for recognizing her repair service, she's so happy to read your kind words. We surely appreciate your high recommendation and future referrals. Again, thank you.
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- Verified customer
Great, "can do" service !
I needed to change the address - not a problem!
I was running 3 minutes late - not a problem!
Fixed on site within the hour - not a problem!
Happy, friendly service - Hung Son NGUYEN is a service professional and then some.
1 comment
Lucy R.fix2U
Hi Johnathon! Thank you, your wonderful review! Son will surely appreciate your recognition for his hard work to provide convenient and quality repair service. Also, we want to thank you in advance for your for your high recommendations!
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CarolSydney, NSW
Timely Response Efficient Service
iPhone X battery died and it wouldn’t charge. Placed an order on line and the repairman came to my office and fixed it in 20min. Super quick response. Thanks a lot!
1 comment
Lucy R.fix2U
Thank you for your kind words Carol! We are so delighted to know that you had experienced our fast and reliable repair service and were able to help you in time. Hope to hear from your future recommendation soonest.
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Danny SimmonsSouth East Queensland, QLD
- Verified customer
Quick, Efficient and very friendly service
Lee was excellent!!! No fuss, on time, efficient and prompt. Highly recommend and the first time I have used this service. I have never used this service before and would definitely use again :)
1 comment
Lucy R.fix2U
Wow! This is awesome, Thank you Danny. We're glad to hear that you had an excellent, professional, efficient and prompt repair service from Lee. We surely appreciate your high recommendations and future referrals. cheers!
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- Verified customer
Great service, great fix
Ronny was brilliant - fast, friendly and communicative! The process of getting a technician could use a bit of work - I was sent a text message at 1pm saying I'd be contacted within an hour by a technician, but it was 10pm by the time I was sent an email, and Ronny wasn't assigned to me until the next day. I was still happy with that, but setting an expectation of getting a technician within an hour made it feel like I wasn't quite getting the speedy service that had initially been promised, so I'd recommend that fix2U adjust their automated estimates. My phone repair was brilliant though, Ronny was fast and had great attention to detail, so overall I'm really happy with the service. Thanks guys!
1 comment
Lucy R.fix2U
Hi Nick! Wow! Thank you for your wonderful feedback and sharing this awesome experience with us! Ronny say's thank you for your kind words, he surely appreciate your amazing response to his repair ser... Read more
vice. We hope that you also share and recommend our service to people you know.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with fix2U
Rena L.Greater Melbourne (Outer), VIC
- Verified customer
Great service
Absolutely great service. Fast, efficient, reasonably priced. Really helped me out. Contact was within the hour, service person was friendly and the job was done perfectly and within 15 minutes as advertised.
1 comment
Lucy R.fix2U
Hi Rena, Thank you for leaving us 5* review! It's awesome to listen to that you have experienced our fast-efficient repair service at a very reasonable price. Please, don't forget to recommend us to your family and friends.
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Daniel UptonGreater Melbourne (Metropolitan), VIC
- Verified customer
Done a swell job of my Iphone 6 Screen Repair
I had orginally fixed it myself with a screen from Ebay but after a few months the screen died. I finally got around to getting Fix2u to complete the repair and couldnt be happier.
Like
- The Repair man came to the door, done in 30 minutes
Dislike
- NIL
Improvements
- NIL
Concluding Remarks
- Get a professional to do it if you dont have the time it is worth it
A++ would recommend to a friend or family Member
1 comment
Lucy R.fix2U
Wow! This is so cool, Thank you Daniel. We're glad that we had your iPhone 6 screen repair in time. We surely appreciate your high recommendations, again thank you.
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Anish WPerth, WA
- 2 reviews
- 1 like
- Verified customer
Quick, polite and well priced.
They came on time and repaired my phone in less than 30 minutes, their repairman was very well mannered and pleasant. I will be doing all my repairs with them from now on.
1 comment
Lucy R.fix2U
Hi Anish! Thanks you for your amazing feedback! We surely appreciate your kind words and praise with the repair service we provide. Hope you could share this awesome experience with your family and friends.
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SeanGreater Melbourne (Outer), VIC
- 2 reviews
- 4 likes
- Verified customer
Perfect installation. And done same day.
IPad 7 screen was replaced with new in the same day as booking. It was a perfect installation and didn't take long to replace. Very happy with screen. Thank you
1 comment
Lucy R.fix2U
Hi Sean, Wow! Thank you for this wonderful review and awesome photos! We're glad to know that you had experienced our same day repair service and the parts used was perfectly installed on your device.... Read more
I hope you share his kind words and great experience with your family and friends.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with fix2U
Questions & Answers
Raewyn S.asked
Hi my kids have forgotten their iPad passcode and have disabled the iPads. I tried a factory restore on my Mac but it keeps coming up with error 4005??? Is this problem something you could fix?
1 answer
Lucy R.fix2U
Hi Raewyn, how we wish we could help but unfortunately, we only do hardware repairs such as screen and battery replacement.
Details
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Lucy R.fix2U
Hi Marcus! Thank you for leaving us 5* review! We're so glad to hear that we're able to fix your device in time and you've experience fast, reliable and friendly repair service. Hope to hear from your future recommendation soonest.