Each month Dr Boom Communications selects one random reviewer that emails in their docket number the possibility to win a Dr Boom 8000 mah Power Bank. This is open to reviewers that may have had a positive or negative experience. It is possible that the reviewers below may have received this incentive.
Great service and will definitely go back!
Great service and they had the component I needed in stock. I broke my Samsung s20 plus camera glass just before my family Xmas break. The team at Boom in the CBD were very helpful and fixed it in less than 30 mins. Very professional and great customer service :)
Now that's service!
I ordered an item online from Dr Boom mid-afternoon and had it personally delivered by the end of the day, which was a lovely suprise! So nice to have good ol' fashioned service for a change. The item will be a Xmas gift and I am sure wont disappoint. Thank you Dr Boom!
- Verified customer
Outstanding customer service
I popped into the Westfield City (cnr Market & George) store in Sydney today and was overwhelmed with the level of customer service by both Salek and Yasmin. I was only browsing for a new cover for my phone and ended up benefitting from the Black Friday sales and dropped almost $150 in store because they were so helpful and accommodating with my highly damaged phone. I will definitely return in the future.
15 Minutes fast screen repair of my Iphone by Sameer
My phone was broken in pieces and couldn't bother much to fix went to Westfield Sydney store to buy headphones, I was served by Sameer and informed all features of headphones I was pretty impressed by his amazing service when I was about to make payment he asked do you want to fix your screen its going to take 15 mins stay here I'll do it, I was like lets do it, he fixed. awesome service.
Weekend sun staff hopeless
Weekend Sunday staff hopeless long fingernails speakers phone playing up giving excuse instead at fixing it still under warranty Westfield Sydney
Excellent Customer Service
I walked into Dr Boom in Town Hall to discuss my phone storage problems. I spoke to Sameer and he assessed a number of problems with my phone, I was not aware.Instead of trying to sell me 'stuff' he gave me valuable info about how to manage my phone storage. I had my email acct running in sync with my laptop for 15 years !!! Sameer sold me a 60GB storage card so I now set up a process to manage my data - thanks to Sameer !!!
Best phone repair service in Sydney!!!
Krish was the one who served me at the store in Bondi junction and was amazing!! He provided me with great customer service! They fixed my phone, front and back, gave me a new screen guard and a case all for a great deal! My phone feels brand new! All of this was done in less than an hour! They also have genuine Samsung parts with life long warranty and if you sign up as a member, they'll have all the details of the purchase on their system to keep the warranty
Excellent service from Samir and Anthony. Repaired my phone, so grateful. Need your phone repaired or you need accessories, go and see these guys at Westfield Parramatta, they will help you out.
Sameer was great!
I thought my phone was unrepairable due to water damage until I came into the shop. Sameer took a look at my phone and within less than an hour he was able to fix it. He did a great job, kudos to him!
Professional team at Dr Boom
Best service I've ever had in telecommunications. Jackie was very helpful, Honest and handled herself well and professional. Thankyou Giacomo for the repair of my phone. The team at Eastgardens are friendly and understanding. Definitely will return for any phone needs
Jackie and Amanda are brilliant!
I am so happy with the service I received from Jackie and Amanda. They saved all the data from my phone. I highly recommend them. They were honest, helpful and I will always go back.
Mushtaq at the Oxford Street store replaced my Pixel screen that had gone black. He was incredibly reassuring that it could be fixed and that I wouldn't need to get a new phone. A couple of hours later it was fixed. Thank you Mushtaq and Dr Boom Communications. Highly recommended
Jack, Jack, Jackie your the best!!!
Boom communications Eastgardens Jackie is so down to earth and so easy to relate to, she manages my every request with ease and effortless, Jackie and the team are the best phone shop for supplies, and repairs, I wouldn't trust anyone else with my family phone needs, they are always looking after me doesn't matter which staff is on Jackie, Amanda and Giacomo. They treat you like family, and look after loyal customers as my kids are always needing something always fast, professional and courteous, making a painful experience always better.
Problem solved in 5 minutes
I just got the best costumer service by Giacomo and Ramika at Dr.Boom in Bondi Junction Westfield. Efficient and kind, they were always with a smile and positive attitude. Dr. Boom just won a customer! Thank you
Works wonders! Can't recommend highly enough
My mother recently died from covid-19, but unfortunately she was playing candy crush at the time, and Rigor mortis had set in when we found her
We took mama to Tom, and he successfully managed to prise the phone out of her fingers, and then disable 5G so no one else would be affected.
Excellent Service From Tom At Dr Boom Oxford Street
I had a problem with my phone, had been ripped off by another company and went to Tom at Dr Boom Oxford St. Problem solved in minutes! He is a genius!
Excellent Service from Jackie and Amanda at Dr Boom Communications Eastgardens
I had the most efficient service delivery from both Jackie and Amanda at Dr Boom Communications Eastgardens. I have two mobile phones, one being a work iphone and my personal phone is a Samsung S5. My iphone has been draining from battery power for a-while and the mobile phone specialist at Maroubra the other week had given me a diagnosis that I had needed a new phone 'as this was common with iphones'.
My Samsung S5 had lost its capacity to charge on Sunday 14 June 2020, after being told by the phone specialist at Eastgardens (upstairs) that...the phone port was damaged and I had needed another phone. Ironically, whilst I was speaking to my partner and the phone specialist was servicing another customer, I overhead him telling the other customer that his phone port was damaged and he had needed another phone too. Having heard this, I thought 'coincidence or maybe not' and since I really did not want to part with my personal phone, I went to see Jackie and Amanda. The diagnosis for both phones was very different from what I had been told by two different shops. Not only was my battery changed (and stays charged!), my trusty Samsung S5 was back on track, new screen, case and charger. Both Jackie and Amanda had spent the best part of three hours looking after me and without any prior business, they gave me discounts galore, I left the shop feeling very empowered. To have an honest interaction, being fully engaged in the process and receiving world class customer service is something that is very rewarding. Thank you Jackie and Amanda - you both need a pay rise:-)
Very impressive customer service
I had an iPad that had a broken on/off button. Because the screen was cracked it also had to have that replaced. Expensive. Then it buckled and it all looked hopeless.
However Krish from Bondi Junction persevered and somehow got it fixed and returned to me .
Very impressed with such good and friendly service
a young man called Krish was so helpful
I walked in to Dr Boom at Bondi Junction and Krish was so helpful as I needed
a report for travel insurance on my iPhone XS and they do take time to do
Krish finished it for me in record time
I would like to say Thank You to him
Regards Maggie L
Questions & Answers
Hi, On my desktop I cannot get my keyboard to work or my mouse how it will go to the main screen and do the updates and that's it.
Do you have a battery for a Dell Vostro 1000 lap top computer? In stock ready to ship?
If yes what is the cost including freight?
I would like to get my computer cleaned from all viruses please
Dr Boom C.Dr Boom Communications
We specialise in Mobile Devices such as phones and tablets. Unfortunately, we do not service software issues on computers. Sorry we couldn't assist further.
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