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Dr Boom Communications

Dr Boom Communications

4.9 from 1,129 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Dr Boom Communications

Pros

Skilled staff
Friendly service

Reviews

  • Customer Service
    4.8 (153)
  • Job Satisfaction
    4.8 (78)
  • Product Quality
    4.7 (137)
  • Return Claim MadeYes (4) · No (135)
  • Warranty Claim MadeYes (5) · No (129)
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Reviewer Photos & Videos

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Clair R.
Clair R.Sydney, NSW
  • 2 reviews
  • 2 likes

Reliable and professional service

published

I attended Dr Boom at Westfield Bondi Junction on both 16 May 2022 and 19 May 2022, as I experienced a problem with the software on my Samsung mobile phone, which was irritating. The technicians and support staff at the Bondi Junction store were friendly, helpful and able to repair my phone quickly and professionally.

Customer Service
5/5
Job Satisfaction
4/5
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Luke D.
Luke D.Greater Melbourne (Inner), VIC

Great work

published

Great service from Matt, fantastic price and good quality work. Helpful, informative, great turnaround time and trustworthy staff, definitely recommend this place for a quick phone repair in the CBD.

Customer Service
5/5
Job Satisfaction
5/5
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Nat K
Nat KSydney, NSW
  • 2 reviews

Miracle workers!

published
Customer Service
5/5
Job Satisfaction
5/5
Similar opinion? Write a review on ProductReview.com.au!
Alexi
AlexiSydney, NSW

Amazing Service

published

The workers are extremely kind and are willing to help you at all costs, they provide excellent repairs and service. It is clear that these people put hard work into ensuring their customers receive good quality experiences.

Customer Service
5/5
Job Satisfaction
5/5
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RedM
RedM
  • 8 reviews
  • 1 like

Professional+

published

Couldn't believe I could find the product that I was after as it was sold out/discontinued from other stores (but we still love it). Ordering was a breeze, product looks fantastic & arrived quickly and well packaged!!

Customer Service
5/5
Job Satisfaction
5/5
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Best friendly service

published

Jackie was very friendly and always willing to help. Service is always spot on. Totally recommend coming here for all phone repairs and accessories.

Customer Service
5/5
Job Satisfaction
5/5
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you Chris for giving us a 5 star review and speaking highly of Jackie. She certainly is amazing in her sales and customer service. Look forward to seeing you again in store.

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This team and the solutions they offer are the best!

published

The crew at Dr Boom Eastgardens are the best. What I love about them most is that they are human, patient and professional.

Jac is a superstar and Mush and Anneta are too.

If you need anything phone, laptop or want to meet some amazing humans, head into Dr Boom Eastgardens.

Customer Service
5/5
Job Satisfaction
5/5
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you for taking the time to leave your review Thomas. We are so pleased that you have happy with your experience using us and hope to see you again soon!

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Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Steve
SteveSydney
  • 2 reviews
  • 1 like

Very Professional and Quick turnaround

published

My laptop screen was cracked to the point of no return and its essential for work
I needed it fixed ASAP I didn't need to push them for it they were on to it and understood that
THE REPAIR PERFECT as new

Customer Service
5/5
Job Satisfaction
5/5
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you very much for your lovely review. Happy to help you any time.
Dr Boom Team

Similar opinion? Write a review on ProductReview.com.au!

Very good service

published

I had a problem with charging my phone. I met Krish for the first time at Parramatta on 07/02/22. He is very friendly and I am very happy with Krish’s prompt service and professional manner. Thanks Krish.

Customer Service
5/5
Job Satisfaction
5/5
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you very much for your lovely review. Happy to help you any time.
Dr Boom Team

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

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Most helpful!

published

I had my iphone power socket / speakers cleaned …very helpful and friendly while doing the job….great service and only took a few minutes
Steve D

Customer Service
5/5
Job Satisfaction
5/5
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you very much for your lovely review. Happy to help you any time.
Dr Boom Team

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Leigh
LeighSydney, NSW
  • 2 reviews

Great Service

published

Terrific service from Sameer at the Oxford Village Shopping Centre in Surry Hills, NSW. I'm delighted the store is open.

Customer Service
5/5
Incentivised Review No
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you very much for your lovely review. Happy to help you any time.
Dr Boom Team

Similar opinion? Write a review on ProductReview.com.au!
Amelia J.
Amelia J.Sydney, NSW
  • 2 reviews

Good and friendly customer service

published

Quick and efficient.
Friendly service
Would definitely recommend to others
Easy to find and was satisfied with the final product

Incentivised Review No
Return Claim MadeNo
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you very much for your lovely review. Happy to help you any time.
Dr Boom Team

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

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Perfect customer service

published

Huna and abu where a pleasure to deal with, quick and prompt service with a AAA standard. I take all my repairs here and leave happier everytime

Customer Service
5/5
Job Satisfaction
5/5
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you very much for your lovely review. Happy to help you any time.
Dr Boom Team

Similar opinion? Write a review on ProductReview.com.au!
Fran Lolohea
Fran LoloheaSydney, NSW
  • 2 reviews

Great store for high quality phone repairs, replacements and accessories

published

Krish is friendly and knowledgeable with great attention to detail. Over the years I’ve dealt with Krish on four occasions and I wouldn’t get my phone fixed anywhere else. The phone case and screen covers are of excellent quality and have protected my phone on numerous occasions. Very happy with Krish’s prompt service and professional manner. Thanks Krish!!!! Dr Boom is my go-to place for all things phone!

Customer Service
5/5
Product Quality
5/5
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you very much for your lovely review. Happy to help you any time.
Dr Boom Team

Similar opinion? Write a review on ProductReview.com.au!
Jo G.
Jo G.Sydney, NSW
  • 2 reviews
  • 1 like

Brilliant helpful & friendly service

published

Brilliant helpful & friendly service when I needed a new phone battery. Best price too. Thank u Jackie at Dr Boom Eastgardens.

Customer Service
5/5
Product Quality
5/5
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message

Thank you very much for your lovely review. Happy to help you any time. Jackie certainly is the best for our Eastgardens store
Dr Boom Team

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Questions & Answers

Maggie K.
Maggie K.asked

Could someone please ring me on 0404722130. I have a Lenovo computer, which I a having problems with.I would like to know your charges. I live in Rutherford. Thanking you in anticipation.....Maggie K

No answers
Sezza8
Sezza8asked

Just wondering on price of glass replacement iPad 6

1 answer
Dr Boom Communications
Dr Boom C.Dr Boom CommunicationsSend a private message
Mary L.
Mary L.asked

Hi, On my desktop I cannot get my keyboard to work or my mouse how it will go to the main screen and do the updates and that's it.

No answers
See all Dr Boom Communications questions

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Details

Phone repair services

  • Dr Boom Communications have a ‘Repairs to you’ service. They can pick up a device from your home, provided you live within a 20km radius of a store. They’ll inspect the device, and if you’re happy with the quote, will then repair the device on their premises and deliver it back to you.
  • In-store technicians are available to inspect and repair your mobile phone. The time frame varies depending on the specific repair requirements. Devices may be sent to the National Service Centre for more complex repairs.
  • Dr Boom Communications also sells a number of electronics products, including headsets and speakers, along with smaller accessories such as car phone holders, chargers and screen protectors.

Points of praise

Dr Boom Communications provides high quality repairs that customers can rely on. Staff members were reported to understand how necessary mobiles and laptops are for daily life. They carried out repairs quickly, efficiently and skillfully. The service was also friendly and patient, which reviewers appreciated.

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