Dr Boom Communications

Dr Boom Communications

 Verifieddrboom.com.au
Dr Boom Communications
4.9

1,156 reviews

PositivevsNegative
96% · 1,11539 · 3%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Customer Service
4.7
Job Satisfaction
4.7
Product Quality
4.6
Skilled staff
Friendly service

Reviews

1,156 reviews
S.M.J
S.M.JSydney, NSW
 

Wowwww

Went to Eastgardens to get my iPhone 14 Pro Face ID repaired as it wasn’t working,all the other phone shops told me it can’t be done and I mean I went to almost 10 places including Apple themselves who offered to sell me a replacement, until I spoke to Isaac from Dr Boom east gardens and he said it can be done through a micro soldering process but takes time and within 3 business days he had it up and running and works as I first bought it. It’s amazing how thorough Isaac was in his service and knowledge, he done for me what apple themselves couldn’t do thanks again Dr Boom!

Excellent service, very knowledgeable, not too expensive and family friendly, definitely recommend! Show details

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Leo A
Leo A
 

They seem nice but use faulty parts

Do not trust them. We had our phone repaired just before boarding the cruise ship to New Zealand. When we tried to use the phone we realized it wasn't working properly. We had to find another repair shop at our next stop in NZ and pay again to have the same part replaced. I emailed them complaining about 5 days ago, no reply. Show details
Lorraine O.
Lorraine O.
 

Best service by far

Amazing service from Isaac at Dr Boom Eastgardens - he went above and beyond to assist me - will definitely be recommending him to my friends. Very personable, professional & knowledgeable. Show details
Ryan W
Ryan WSydney, NSW
  Verified

A class experience from Ricky

My recent purchase at Parramatta Westfield was an amazing customer experience. Ricky took the time to give me a thorough demonstration of how the product works. Just when I thought that type of service doesn’t exist anymore, Ricky provided hope that it does! Make sure you see Ricky!! Show details
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Max B.
Max B.Sydney, NSW
 

Isaac is a wizz. He solved the issue with my Oppo's speaker that others had given up on! I couldn't be happier!

Isaac at Westfield Parramatta is a wizz. Others had given up on fixing the speaker issue with my Oppo, but he did it! I couldn't be happier! Show details
Hana
Hana4 posts
  Verified

An absolute pleasure

Wonderful experience by Jackie she was absolutely splendid to deal with. Repaired my phone in a timely manner. Highly recommend this lovely woman Show details
Jimmy
JimmySydney, NSW
 

THE BEST IN THE INDUSTRY

Service was amazing and always leave this store a happy customer. Jackie & Ragh are there to help Show details
Guy G.
Guy G.Sydney, NSW
 

Extremely helpful staff at Bondi J

I have been to the Bondi Junction store many times before and the staff is always friendly and willing to help. This afternoon I went there to purchase a wallet-type case, and screen protector for my new Samsung A52s 5G phone... the 2 staff members working there (Mustaq and Katy) were very courteous and extremely helpful with my purchases and with fitting the screen protector, considering my phone is not exactly a "latest" model. I was very satisfied with the service I received and will recommend this shop to others, and of course re-visit when I need to. Thanks guys. Show details
Maria Purnell
Maria PurnellAustralian Capital Territory3 posts
 

Fast, cheap solution to water damage

When water damage stopped my charging port of an older Samsung, I was told by another repairer I would need a new port soldered to the motherboard at around $200. Instead Fahim and Sachin at Tuggeranong ACT solved the problem by way of a wireless power bank and charger, giving me immediate access again to my data. The charger and power bank were at a reduced price. I could not be happier with the service and the problem solving at a modest cost for an old phone I am not yet wanting to replace. Show details
Violet
Violet2 posts
 

DO NOT recommend for repairs

Went to Bondi Junction shop for a screen repair - I have had to go back for replacements twice following their work and the phone has completely died since. This issue is not covered by their ‘all inclusive’ warranty Show details
Kerry E.
Kerry E.Canberra 2600, ACT2 posts
 

Life Saver

Went into Dr Boom Tuggeranong not expecting the help I received. My 4mth samsung flip 5 decided to do what so many of these phones have done, break, line through centre and went on to bleed through entire screen overnight and was completely useless, with no hope of retrieving or transferring data. Sachin was awesome, went above and beyond to help me, and because of his tenacity sucess, retrieved data and transferred to my ipad. Can't thank him enough for his help. Show details
Paul
PaulSydney, NSW
 

Fixing screen

Thank u very much for putting up with me today
Done a great job fixing my phone and looking after me on price
Thx again Jackie
And guys Show details
Rita
Rita
 

Excellent service

Jackie has gone above and beyond to help me sort out my phone. She also organised a new device for me after my phone got water damaged. All my data was transferred over and I was very happy Show details
DKK
DKKSouthwest, VIC2 posts
 

Incredible service

Maghuhn at Westfield Sydney helped us over and above. Phone not working, tried to fix for over an hour (thought screen and/or battery) but fatal injury! Purchased a new phone elsewhere, went back to purchase case and Maghuhn helped with set up. Thank you and cannot recommend enough! Show details
EVA
EVASydney, NSW
 

Amazing customer service!

I came in very last minute to get a iPhone screen replaced and the lovely worker Muss was able to help me get this screen replaced. He was very accommodating and I would recommend to anyone. Great customer service and product service! Show details

Questions & Answers

DeniseM Shepparton
DeniseM Shepparton

do you sell refurbished iPhones

Ali
Ali  

They do

Maggie K.
Maggie K.

Could someone please ring me on 0404722130. I have a Lenovo computer, which I a having problems with.I would like to know your charges. I live in Rutherford. Thanking you in anticipation.....Maggie K

Sezza8
Sezza8

Just wondering on price of glass replacement iPad 6

Dr Boom Communications
Dr Boom Communications   DM   
See all Dr Boom Communications questions

Details

Phone repair services

  • Dr Boom Communications have a ‘Repairs to you’ service. They can pick up a device from your home, provided you live within a 20km radius of a store. They’ll inspect the device, and if you’re happy with the quote, will then repair the device on their premises and deliver it back to you.
  • In-store technicians are available to inspect and repair your mobile phone. The time frame varies depending on the specific repair requirements. Devices may be sent to the National Service Centre for more complex repairs.
  • Dr Boom Communications also sells a number of electronics products, including headsets and speakers, along with smaller accessories such as car phone holders, chargers and screen protectors.

Points of praise

Dr Boom Communications provides high quality repairs that customers can rely on. Staff members were reported to understand how necessary mobiles and laptops are for daily life. They carried out repairs quickly, efficiently and skillfully. The service was also friendly and patient, which reviewers appreciated.

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