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Dr Boom Communications

Dr Boom Communications

4.9 from 1,077 reviews

Reviews

4.9

1,077 reviews
5
(1,038)
4
(9)
3
(1)
2
(3)
1
(26)
  • Customer Service
    4.8 (105)
  • Job Satisfaction
    4.8 (41)
  • Product Quality
    4.7 (96)
  • Return Claim MadeYes (2) · No (93)
  • Warranty Claim MadeYes (2) · No (91)
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Michael

MichaelSydney, NSW

Excellent Service from Jackie and Amanda at Dr Boom Communications Eastgardens

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationDr Boom Communications Eastgardens
Warranty Claim MadeNo
See all answers
Lynne

LynneSydney, NSW

Very impressive customer service

published

I had an iPad that had a broken on/off button. Because the screen was cracked it also had to have that replaced. Expensive. Then it buckled and it all looked hopeless.
However Krish from Bondi Junction persevered and somehow got it fixed and returned to me .
Very impressed with such good and friendly service

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi junction
Warranty Claim MadeNo
See all answers
John L

John LSydney, NSW

a young man called Krish was so helpful

published

I walked in to Dr Boom at Bondi Junction and Krish was so helpful as I needed
a report for travel insurance on my iPhone XS and they do take time to do
Krish finished it for me in record time
I would like to say Thank You to him
Regards Maggie L

Customer Service
Return Claim MadeNo
Store LocationBondi
Warranty Claim MadeNo
Product PurchasedApple iPhone XS Max
See all answers
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Rojeeta

RojeetaSydney, NSW

The staff were awesome,was too quick to fix my phone,thank you guys

published

I have been first time to this shop,which is located in paramtta,so was easy for me to search.i was very much satisfied with there customer service.i have been to other shop to fix my phone but no one couldn't fix it,but drboom was so quick to relief my problem

Customer Service
Product Quality
Return Claim MadeNo
Store LocationParamtta, Westfield
Warranty Claim MadeNo
Product PurchasedOppo R17
See all answers
Aisling Mulcair

Aisling MulcairSydney, NSW

5 stars

published

Jackie in eastgardens could not have been more helpful, they fixed my XS max that I honestly thought was fit for the bin.l I could not believe the job they had done! Incredible service, so professional and helpful, highly recommend these guys!!!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers
Antony

AntonySydney, NSW

Awesome and truthful Service

published

I thought my iPhone was in need of a new charging port. Jackie was amazing. She cleaned it out and thoroughly inspected it. She then tested with a charger and it charged perfectly. Highly recommended.
Thanks Jackie

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
See all answers

Hooray my IPad is fixed!

published

Enjoyed a great pick up and drop off service from Jackie at Dr Boom, Eastgardens.Helpful and friendly advice and service. I got my iPad back in great working condition in quick time. Happy to recommend.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers
yuu y.

yuu y.Sydney, NSW

  • Verified customer

My broken phone repaired!!!! Yeah!!!

published

Mush raw repaired my phone in half a hour and he gave me discount. And he is been to me kind. Anyway fix very very quickly. In this lockdown time got my phone fixed with great service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCity store
Warranty Claim MadeNo
See all answers
Evette L.

Evette L.Sydney, NSW

Excellent

published

I went to Dr Boom Communications at Eastgardens looking for a screen protector and that's when I met Jackie who was extremely knowledgeable with her products and the customer service was just too good to be true but most of all i loved how jackie was very honest with me so i could get the best product for my phone. I would highly recommend going there for any of your phone needs. One very happy and satisfied customer.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
Product PurchasedScreen Protector
See all answers
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debra callaghan

debra callaghanSydney, NSW

  • 2 reviews

Excellent service ! Fantastic Prices

published

I would like to thank Priya and David at Dr Boom Level 2 Westfields Parramatta. After going to two other phone repair stores with quotes on fixing a damaged Apple x mobile phone ranging from $199 to $220, then going to two vodafone stores who advised to put in a insurance claim - therefore having to go without my phone and pay an excess of up to $300 or renew my contract costing about $380. I finally took a chance and went to Dr Boom. How wonderful. Priya asked to look at my phone, said good news it’s only the screen protector that’s damaged and replaced it with a new protector - total cost $30
Couldn’t believe it. In a world where it seems people find it quite easy to rip off customers, not Dr Boom .. Bravo and Thank you

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDr Boom Level 2 Westfields Parramatta
Warranty Claim MadeNo
Product PurchasedScreen protector
See all answers
Karen Deer

Karen DeerSydney, NSW

So helpful with a new cable and charged my phone.

published

Service was great and a the CBD Assyrian a nice guy .
Helped me with finding the right cable for my iPhone .

He also plugged it in to charge my phone .

Always go there if my phone has problems.

A great store !!

Return Claim MadeNo
Store LocationGeorge and market street
Warranty Claim MadeNo
Product PurchasedCable
See all answers
CRAIG MORAGHAN

CRAIG MORAGHANLittle Bay NSW

  • 2 reviews
  • Verified customer

Sales perfection - re jackie

published

When I entered the store and was advised by Jackie that these are my options for a iPhone cover and then proceeded to have a look and my choice was starring me in the eye . The house of Harlow looked great and that’s what I bought . Jackie explained the history of this cover which gave me more excitement .

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEASTGARDENS - JACKIE CUSTOMER CRAIG
Product PurchasedApple iPhone 7
See all answers
  • Verified customer

Fantastic service. Fixed phone, very prompt. Saved my data.

published

Fantastic service. I thought I'd lost all my data. Mushtaq was great. Very knowledgeable. Fixed phone. Very prompt service, 100 per cent recommend. Will definitely return if I damage phone again.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWaurn ponds
Warranty Claim MadeNo
Product PurchasedOppo R17 Pro
See all answers

Great experience

published

Krish was very professional and courteous and solved the problem promptly. Excellent customer service which I would definitely recommend highly. Also showed me how to deal with the problem in the future.

Customer Service
Job Satisfaction
Return Claim MadeNo
Store LocationWestfield Bondi
Warranty Claim MadeNo
See all answers
Campbell

CampbellSydney, NSW

  • 2 reviews

Great service

published

Fantastic service , the bloke even gave me a free phone case and glass screen protector wow wow, completely satisfied excellent absolutely perfect just wow

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi junction
Warranty Claim MadeNo
Product PurchasedPhone repair
See all answers
Electronics & Computing Shops

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Louisa L.

Louisa L.Sydney, NSW

Excellent service!

published

Amazing service from Krish at Dr Boom Bondi Junction!
He fixed it straight away and was so incredibly nice. Highly recommend Dr Boom, I defiantly will be going back. Thanks Krish!

Customer Service
Job Satisfaction
Return Claim MadeNo
Store LocationWestfield Bondi Junction
Warranty Claim MadeNo
See all answers
justin ryan

justin ryanSydney, NSW

  • 2 reviews

Met centre dr boom are the best

published

The staff from met centre are the very best of the best and very helpful great service
Majin and remicka always so friendly and great service
I can never go to another communication service centre when l got dr boom at met centre I love you guys

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationIPHONE REPAIRS
Warranty Claim MadeNo
See all answers

Great service and workers!

published

Had the loveliest service from Jackie, my partner and I both needed some products to which she happily obliged and ensured were perfectly set. She is incredibly nice and actually really genuine to speak to. Highly recommend this place, they are exceptionally polite and good with customer service & the products last.

Customer Service
Job Satisfaction
Product Quality
alec d.

alec d.Sydney, NSW

Life saver!

published

Brilliant service by Jackie at DR Boom Eastgardens. She even went out of her way to go and get a screen which I needed replacing straight away! Definitely will be coming back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
Product PurchasedScreen protector
See all answers
T.Casey

T.CaseyGreater Melbourne (Metropolitan), VIC

Grateful for Excellent Customer Service

published

I visited the Dr Boom store at Westfield Doncaster (Vic) today. Zoe promptly assisted me with a faulty product that was still under warranty. After consultation, she advised me that the product would be taken to Sydney for testing and that I would be contacted with an update in 3-4wks. To my surprise, I received a phone call approximately 1 hour later to advise that the owner of the business (Sam) was at the store and had authorised a complete exchange of the faulty item and that a new 2 year warranty would be effective from today's date. Brilliant customer service, friendly & kind staff and a manager who set a great example of how things should be done. One very happy teenager and his Mum. Thanks guys!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
See all answers
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Questions & Answers

Mary L.

Mary L.asked

Hi, On my desktop I cannot get my keyboard to work or my mouse how it will go to the main screen and do the updates and that's it.

No answers
John Watson

John Watsonasked

Do you have a battery for a Dell Vostro 1000 lap top computer? In stock ready to ship?

If yes what is the cost including freight?

No answers
DougF1

DougF1asked

I would like to get my computer cleaned from all viruses please

1 answer
Dr Boom Communications
Dr Boom C.Dr Boom Communications

Hello DougF1,
We specialise in Mobile Devices such as phones and tablets. Unfortunately, we do not service software issues on computers. Sorry we couldn't assist further.

Get an answer from our members and Dr Boom Communications representatives

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