Each month Dr Boom Communications selects one random reviewer that emails in their docket number the possibility to win a Dr Boom 8000 mah Power Bank. This is open to reviewers that may have had a positive or negative experience. It is possible that the reviewers below may have received this incentive.
Excellent Service from Jackie and Amanda at Dr Boom Communications Eastgardens
I had the most efficient service delivery from both Jackie and Amanda at Dr Boom Communications Eastgardens. I have two mobile phones, one being a work iphone and my personal phone is a Samsung S5. My iphone has been draining from battery power for a-while and the mobile phone specialist at Maroubra the other week had given me a diagnosis that I had needed a new phone 'as this was common with iphones'.
My Samsung S5 had lost its capacity to charge on Sunday 14 June 2020, after being told by the phone specialist at Eastgardens (upstairs) that...the phone port was damaged and I had needed another phone. Ironically, whilst I was speaking to my partner and the phone specialist was servicing another customer, I overhead him telling the other customer that his phone port was damaged and he had needed another phone too. Having heard this, I thought 'coincidence or maybe not' and since I really did not want to part with my personal phone, I went to see Jackie and Amanda. The diagnosis for both phones was very different from what I had been told by two different shops. Not only was my battery changed (and stays charged!), my trusty Samsung S5 was back on track, new screen, case and charger. Both Jackie and Amanda had spent the best part of three hours looking after me and without any prior business, they gave me discounts galore, I left the shop feeling very empowered. To have an honest interaction, being fully engaged in the process and receiving world class customer service is something that is very rewarding. Thank you Jackie and Amanda - you both need a pay rise:-)
Very impressive customer service
I had an iPad that had a broken on/off button. Because the screen was cracked it also had to have that replaced. Expensive. Then it buckled and it all looked hopeless.
However Krish from Bondi Junction persevered and somehow got it fixed and returned to me .
Very impressed with such good and friendly service
a young man called Krish was so helpful
I walked in to Dr Boom at Bondi Junction and Krish was so helpful as I needed
a report for travel insurance on my iPhone XS and they do take time to do
Krish finished it for me in record time
I would like to say Thank You to him
Regards Maggie L
The staff were awesome,was too quick to fix my phone,thank you guys
I have been first time to this shop,which is located in paramtta,so was easy for me to search.i was very much satisfied with there customer service.i have been to other shop to fix my phone but no one couldn't fix it,but drboom was so quick to relief my problem
Jackie in eastgardens could not have been more helpful, they fixed my XS max that I honestly thought was fit for the bin.l I could not believe the job they had done! Incredible service, so professional and helpful, highly recommend these guys!!!
Awesome and truthful Service
I thought my iPhone was in need of a new charging port. Jackie was amazing. She cleaned it out and thoroughly inspected it. She then tested with a charger and it charged perfectly. Highly recommended.
Hooray my IPad is fixed!
Enjoyed a great pick up and drop off service from Jackie at Dr Boom, Eastgardens.Helpful and friendly advice and service. I got my iPad back in great working condition in quick time. Happy to recommend.
- Verified customer
My broken phone repaired!!!! Yeah!!!
Mush raw repaired my phone in half a hour and he gave me discount. And he is been to me kind. Anyway fix very very quickly. In this lockdown time got my phone fixed with great service.
I went to Dr Boom Communications at Eastgardens looking for a screen protector and that's when I met Jackie who was extremely knowledgeable with her products and the customer service was just too good to be true but most of all i loved how jackie was very honest with me so i could get the best product for my phone. I would highly recommend going there for any of your phone needs. One very happy and satisfied customer.
Excellent service ! Fantastic Prices
I would like to thank Priya and David at Dr Boom Level 2 Westfields Parramatta. After going to two other phone repair stores with quotes on fixing a damaged Apple x mobile phone ranging from $199 to $220, then going to two vodafone stores who advised to put in a insurance claim - therefore having to go without my phone and pay an excess of up to $300 or renew my contract costing about $380. I finally took a chance and went to Dr Boom. How wonderful. Priya asked to look at my phone, said good news it’s only the screen protector that’s damaged and replaced it with a new protector - total cost $30
Couldn’t believe it. In a world where it seems people find it quite easy to rip off customers, not Dr Boom .. Bravo and Thank you
So helpful with a new cable and charged my phone.
Service was great and a the CBD Assyrian a nice guy .
Helped me with finding the right cable for my iPhone .
He also plugged it in to charge my phone .
Always go there if my phone has problems.
A great store !!
- Verified customer
Sales perfection - re jackie
When I entered the store and was advised by Jackie that these are my options for a iPhone cover and then proceeded to have a look and my choice was starring me in the eye . The house of Harlow looked great and that’s what I bought . Jackie explained the history of this cover which gave me more excitement .
- Verified customer
Fantastic service. Fixed phone, very prompt. Saved my data.
Fantastic service. I thought I'd lost all my data. Mushtaq was great. Very knowledgeable. Fixed phone. Very prompt service, 100 per cent recommend. Will definitely return if I damage phone again.
Krish was very professional and courteous and solved the problem promptly. Excellent customer service which I would definitely recommend highly. Also showed me how to deal with the problem in the future.
Fantastic service , the bloke even gave me a free phone case and glass screen protector wow wow, completely satisfied excellent absolutely perfect just wow
Amazing service from Krish at Dr Boom Bondi Junction!
He fixed it straight away and was so incredibly nice. Highly recommend Dr Boom, I defiantly will be going back. Thanks Krish!
Met centre dr boom are the best
The staff from met centre are the very best of the best and very helpful great service
Majin and remicka always so friendly and great service
I can never go to another communication service centre when l got dr boom at met centre I love you guys
Great service and workers!
Had the loveliest service from Jackie, my partner and I both needed some products to which she happily obliged and ensured were perfectly set. She is incredibly nice and actually really genuine to speak to. Highly recommend this place, they are exceptionally polite and good with customer service & the products last.
Brilliant service by Jackie at DR Boom Eastgardens. She even went out of her way to go and get a screen which I needed replacing straight away! Definitely will be coming back.
Grateful for Excellent Customer Service
I visited the Dr Boom store at Westfield Doncaster (Vic) today. Zoe promptly assisted me with a faulty product that was still under warranty. After consultation, she advised me that the product would be taken to Sydney for testing and that I would be contacted with an update in 3-4wks. To my surprise, I received a phone call approximately 1 hour later to advise that the owner of the business (Sam) was at the store and had authorised a complete exchange of the faulty item and that a new 2 year warranty would be effective from today's date. Brilliant customer service, friendly & kind staff and a manager who set a great example of how things should be done. One very happy teenager and his Mum. Thanks guys!
Questions & Answers
Hi, On my desktop I cannot get my keyboard to work or my mouse how it will go to the main screen and do the updates and that's it.
Do you have a battery for a Dell Vostro 1000 lap top computer? In stock ready to ship?
If yes what is the cost including freight?
I would like to get my computer cleaned from all viruses please
Dr Boom C.Dr Boom Communications
We specialise in Mobile Devices such as phones and tablets. Unfortunately, we do not service software issues on computers. Sorry we couldn't assist further.
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