??!
1 photo
Dr Boom Communications

Dr Boom Communications

4.9 from 1,068 reviews

Reviews

(1,029)
(9)
(1)
(3)
(26)
  • Customer Service
    4.8 (96)
  • Job Satisfaction
    4.7 (35)
  • Product Quality
    4.7 (88)
  • Return Claim MadeYes (2) · No (84)
  • Warranty Claim MadeYes (2) · No (83)
debra callaghan

debra callaghanSydney, NSW

  • 2 reviews

Excellent service ! Fantastic Prices

published

I would like to thank Priya and David at Dr Boom Level 2 Westfields Parramatta. After going to two other phone repair stores with quotes on fixing a damaged Apple x mobile phone ranging from $199 to $220, then going to two vodafone stores who advised to put in a insurance claim - therefore having to go without my phone and pay an excess of up to $300 or renew my contract costing about $380. I finally took a chance and went to Dr Boom. How wonderful. Priya asked to look at my phone, said good news it’s only the screen protector that’s damaged and replaced it with a new protector - total cost $30
Couldn’t believe it. In a world where it seems people find it quite easy to rip off customers, not Dr Boom .. Bravo and Thank you

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDr Boom Level 2 Westfields Parramatta
Warranty Claim MadeNo
Product PurchasedScreen protector
See all answers
Karen Deer

Karen DeerSydney, NSW

So helpful with a new cable and charged my phone.

published

Service was great and a the CBD Assyrian a nice guy .
Helped me with finding the right cable for my iPhone .

He also plugged it in to charge my phone .

Always go there if my phone has problems.

A great store !!

Return Claim MadeNo
Store LocationGeorge and market street
Warranty Claim MadeNo
Product PurchasedCable
See all answers
CRAIG MORAGHAN

CRAIG MORAGHANLittle Bay NSW

  • 2 reviews
  • Verified customer

Sales perfection - re jackie

published

When I entered the store and was advised by Jackie that these are my options for a iPhone cover and then proceeded to have a look and my choice was starring me in the eye . The house of Harlow looked great and that’s what I bought . Jackie explained the history of this cover which gave me more excitement .

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEASTGARDENS - JACKIE CUSTOMER CRAIG
Product PurchasedApple iPhone 7
See all answers
Electronics & Computing Shops

Find out how Dr Boom Communications compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
  • Verified customer

Fantastic service. Fixed phone, very prompt. Saved my data.

published

Fantastic service. I thought I'd lost all my data. Mushtaq was great. Very knowledgeable. Fixed phone. Very prompt service, 100 per cent recommend. Will definitely return if I damage phone again.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWaurn ponds
Warranty Claim MadeNo
Product PurchasedOppo R17 Pro
See all answers

Great experience

published

Krish was very professional and courteous and solved the problem promptly. Excellent customer service which I would definitely recommend highly. Also showed me how to deal with the problem in the future.

Customer Service
Job Satisfaction
Return Claim MadeNo
Store LocationWestfield Bondi
Warranty Claim MadeNo
See all answers
Campbell

CampbellSydney, NSW

  • 2 reviews

Great service

published

Fantastic service , the bloke even gave me a free phone case and glass screen protector wow wow, completely satisfied excellent absolutely perfect just wow

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi junction
Warranty Claim MadeNo
Product PurchasedPhone repair
See all answers
Louisa L.

Louisa L.Sydney, NSW

Excellent service!

published

Amazing service from Krish at Dr Boom Bondi Junction!
He fixed it straight away and was so incredibly nice. Highly recommend Dr Boom, I defiantly will be going back. Thanks Krish!

Customer Service
Job Satisfaction
Return Claim MadeNo
Store LocationWestfield Bondi Junction
Warranty Claim MadeNo
See all answers
justin ryan

justin ryanSydney, NSW

  • 2 reviews

Met centre dr boom are the best

published

The staff from met centre are the very best of the best and very helpful great service
Majin and remicka always so friendly and great service
I can never go to another communication service centre when l got dr boom at met centre I love you guys

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationIPHONE REPAIRS
Warranty Claim MadeNo
See all answers

Great service and workers!

published

Had the loveliest service from Jackie, my partner and I both needed some products to which she happily obliged and ensured were perfectly set. She is incredibly nice and actually really genuine to speak to. Highly recommend this place, they are exceptionally polite and good with customer service & the products last.

Customer Service
Job Satisfaction
Product Quality
Electronics & Computing Shops

Find out how Dr Boom Communications compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
alec d.

alec d.Sydney, NSW

Life saver!

published

Brilliant service by Jackie at DR Boom Eastgardens. She even went out of her way to go and get a screen which I needed replacing straight away! Definitely will be coming back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
Product PurchasedScreen protector
See all answers
T.Casey

T.CaseyGreater Melbourne (Metropolitan), VIC

Grateful for Excellent Customer Service

published

I visited the Dr Boom store at Westfield Doncaster (Vic) today. Zoe promptly assisted me with a faulty product that was still under warranty. After consultation, she advised me that the product would be taken to Sydney for testing and that I would be contacted with an update in 3-4wks. To my surprise, I received a phone call approximately 1 hour later to advise that the owner of the business (Sam) was at the store and had authorised a complete exchange of the faulty item and that a new 2 year warranty would be effective from today's date. Brilliant customer service, friendly & kind staff and a manager who set a great example of how things should be done. One very happy teenager and his Mum. Thanks guys!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
See all answers

Rude customer service

published

Walked into the second Dr Boom (Paramatta) store few days ago. Both of them had similar experiences.
For the Melbourne store, was quoted obscene prices (probably because I still had all my official medical doctor tags on me) so they probably were thinking of making a quick dollar out of me.
In the Parramatta one, no one even bothered serving me.
Hate this place, will never come back.

Customer Service

Quick service and professional

published

Went to Dr Boom at East Gardens in Sydney yesterday with a cracked screen - I had less than 30 minutes to have it repaired. Jackie was very helpful and Giacomo did the job in around 20 minutes. I had been hesitating to have it repaired but felt very comfortable there. Staff were friendly and professional. Would highly recommend this store.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEast Gardens Sydney
Warranty Claim MadeNo
See all answers

Can't thank Jackie enough for her fabulous service and assistance! Couldn't be more pleased :)))

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens Westfield
Warranty Claim MadeNo
See all answers
Sarah S.

Sarah S.Sydney, NSW

Excellent service from Jacki

published

Jackie was very helpful and really looked after us. She's very knowledgeable and we couldn't have asked for better service. Would highly recommend the
Eastgardens store and Jackie - she's brilliant!!!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers
Electronics & Computing Shops

Find out how Dr Boom Communications compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Matt H.

Matt H.Sydney, NSW

Krish is a legend. Great service and friendly. Recommend highly.

published

KRISH was a great help. Friendly and fair. Highly recommend. Best phone service place I've been to. If you want great service and reasonable price, go here. Not charged because Optus made a mistake.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi junction
Warranty Claim MadeNo
See all answers

Excellent service

published

Ive got a such nice service they are really good and honest professionals.
Jackie she is just amazing, lovely and reliable person, drove away almost 2 h to bring me my AirPods
I will be back for more
Thanks guys
Eddie

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDr Boom East Gardens
See all answers

Really great deal, always happy with products and service! 10/10

published

Store really easy to navigate. 100% satisfied with products and quality. Declan at Forster store was great and very helpful, offered an awesome deal. Really happy with product and service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationForster
Warranty Claim MadeNo
See all answers
  • Verified customer

Amazing Customer Service

published

Jackie in your Eastgardens Store went above and beyond to get my iPhone screen fixed. I can not thank her enough. Will definitely recommend this store to family and friends

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers
ARTASHES

ARTASHESSydney, NSW

  • Verified customer

Repair done by Mushtaq

published

Good honest repair work
Excellent job done by Mushtaq and good sales by Ramika done with in 45 minutes changed my batter, charging flex and battery with reasonable price at ccp

Return Claim MadeNo
Page 1 of 54

Questions & Answers

DougF1

DougF1asked

I would like to get my computer cleaned from all viruses please

1 answer
Dr Boom Communications
Dr Boom C.Dr Boom Communications

Hello DougF1,
We specialise in Mobile Devices such as phones and tablets. Unfortunately, we do not service software issues on computers. Sorry we couldn't assist further.

James

Jamesasked

Excuse me, I bought a Sennheiser headset for $300 and they were on sale for $130. I left the store to board the train and when I first looked at it, I noticed that the ear cups were torn. The receipt states that the product cannot be refunded, so what can I do?

I was served by Yasamin at the store, Central City Plaza

2 answers
Andrew83
Andrew83

If it’s faulty or it does not do what it’s
supposed to do, by law and I mean by law they need to replace it. It’s a consumers right.

Fired Up
Fired Up

Contact the company directly rather than via a REVIEW site

Joshua

Joshuaasked

We bought beats studio 1 here the other day and your people working there in delacombe said they were wirless but we can't get them to connect? Please help! What can you do? Iff you can help send me something at [email removed]

1 answer
Dr Boom Communications
Dr Boom C.Dr Boom Communications

Hi Joshua,

Can you please call us on 02 9809 0155 or please email drboomhelp@gmail.com with a number we can call you on.

Thanks,
Dr Boom Communications

Get an answer from our members and Dr Boom Communications representatives

Other Electronics & Computing Shops


ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.