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Geeks2U
4.8 from 3,286 reviews · View Statistics

Reviews

  • Customer Service
    4.8 (1,089)
  • Job Satisfaction
    4.8 (971)
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Gordon M.

Gordon M.Sydney, NSW

Customer Service at it's finest

published

For a technician to turn up at the appointment on time and have knowledge of his job function is certainly value for money. The guidance and instruction given for my new printer, was greatly appreciated, and in a manner a non- computer type could understand.
Highly recommended

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thanks so much for your feedback Gordon. Delighted we could assist!

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Preemarose

PreemarosePerth, WA

BIOS password

published

Ahmed was courtesy although he could not fix the problem it took me 5 minutes researching on Google to fix the BIOS password issue. I emailed the solution to Geeks2U for next time

Customer Service
Incentivised ReviewNo
2 comments
Geeks2U
Customer Service T.Geeks2U
Preemarose
Preemarose

Email sent as requested

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Outstanding Experience

published

David the Tech was really great. Firstly he understood that I was not tech savvy.
He connected my wireless printer which was the original call.
As we still had time he assisted with a Mac tutorial.
I was so happy I booked an additional half hour extension

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you so much for your kind comments John, we really appreciate your feedback!

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Elizabeth

ElizabethSydney, NSW

  • 2 reviews

Geeks2U saves me a lot of "heartache" when my computer goes off the rails

published

The Technician was most helpful and understood my needs and was very quick and I appreciate the ability to have the remote service. He cleared up a problem I had with Syncback so now it works

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thanks so much for the lovely feedback Elizabeth. Delighted we could assist!

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Denny

DennyPerth, WA

Solved with minimum bother

published

As this problem came up after a service call, I contacted Geeks2U, they phoned Thomas & I then spoke with him by Phone. The situation was resolved quickly over the phone.

Customer Service
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thanks very much for your comments Denny, we appreciate the feedback!

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Michael

Michael Greater Melbourne (Inner), VIC

Prompt appointment and problems solved

published

Friendly, knowledgeable technician who sorted out the potential malware threats to our home network very quickly and efficiently. Also recommended backup device which proved necessary during consultation - now installed and working well!

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thanks so much Michael, so glad we could help!

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Jennifer M

Jennifer MSydney, NSW

Trouble free

published

As a senior person not good with technology or change, I just explained that I wanted the new computer set up as the old one and the technician sorted things out for me.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you Jennifer. Delighted we could assist!

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technophobe

technophobeMetropolitan Adelaide, SA

satisfaction guaranteed

published

quick & friendly response to phone call - Luke was ON TIME, smartly dressed, spoke well & was extremely knowledgeable, did everything I had asked him to help me with!!!! Extremely satisfied & would thoroughly recommend!

Customer Service
Job Satisfaction
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you for the kind comments, we really appreciate it!

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The reviewer stated that an incentive was offered for this review

Approach Impeccable

published

We have just had our second visit from Geeks2U
Could not help but notice the approach taken
As usual well mannered, offered additional assistance and knew what they were doing
Would recommend to anyone

Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thanks so much for the lovely feedback Michelle!

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Allie G.

Allie G.Queensland

Fantastic home-call computer repairs

published

Phone staff were very friendly and helpful. Computer technician Anthony was brilliant. My computer is running perfectly and he was very knowledgeable and quick to fix the issue. Thanks Geeks2U

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thanks so much for your feedback Allie. Delighted we could assist!

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domus

domusAU

  • 7 reviews
  • 6 likes

Not what it once was!

published
Customer Service
Job Satisfaction
Incentivised ReviewNo
2 comments
Geeks2U
Customer Service T.Geeks2U
domus
domus
Similar opinion? Write a review on ProductReview.com.au!
Jacqueline L.

Jacqueline L.South East Queensland, QLD

I need professional help

published

As an old girl I need help to stay in the 21st century, keeping up with technology. Being able to call on Geeks2U and know that I am getting trustworthy professional help is wonderful.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thanks so much for your feedback Jacqueline. Delighted we could assist!

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Quick fix by Geesk2U

published

Very good, service. A really smooth process from booking the appointment with Betty to the excellent prompt and efficient service provided by Josh, a very competent, polite and helpful technician.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you so much for your kind comments Yvonne, we really appreciate it!

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Allen

AllenPerth, WA

Geeks2U are a good IT service company

published

Paul the technician was excellent very efficient nothing too hard very pleasant and knowledgeable and solved all problems
On time didn’t waste time just got on with the job
We’d definitely recommend this company

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you for the lovely feedback Allen, glad we could help!

Similar opinion? Write a review on ProductReview.com.au!
Craig

CraigSouth East Queensland, QLD

  • 2 reviews

Good, very good

published

Good, fixed problem. What else can I say, He came, he fixed the problem, I'm happy, he went away, that's all you need for good service

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you Craig, we really appreciate the feedback!

Similar opinion? Write a review on ProductReview.com.au!
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Ralf

RalfSouth East Queensland, QLD

Saved!!! My PC is up and running again

published

Very impressed with the speedy call back. Enquired online during an evening thinking I'd receive a call next business day but was contacted that night. Booking an appointment that suited was easy and Lewis was very accommodating. All round a great experience. Ralf

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you for the lovely feedback Ralf, glad we could help!

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Alison

AlisonCanberra

Excellent service!

published

Geeks2U was efficient and courteous, happy to attend to my problem outside of normal business hours and not expensive. My technician was polite and helpful and was able to fix the problem well within the alloted hour. I highly recommend them for any and all pc problems.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you so much for your kind comments Alison, we really appreciate the feedback!

Similar opinion? Write a review on ProductReview.com.au!
Ian

IanMetropolitan Adelaide, SA

  • 3 reviews

Easy fix

published

Simple, no-fuss way to get over the computer woes. If you don't know how to do it - get someone that does. The geeks do this for a living and know their way around the internals of a PC.

Customer Service
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you Ian, we really appreciate your feedback!

Similar opinion? Write a review on ProductReview.com.au!
Dianne

DianneGreater Melbourne (Inner), VIC

Lap Top Assistance

published

Had my laptop cleared of unnecessary data, enlightened me to my inbuilt security, (very happy about that). Put a work related feature on my desktop , very happy overall with Geeks2u

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you so much Dianne, glad we could be of assistance!

Similar opinion? Write a review on ProductReview.com.au!
Glenda D.

Glenda D.Sydney, NSW

  • 3 reviews

Geeks2U are amazing!!!

published

This service is streamlined from the initial phone call, to the updates about the appointment and then the amazing work that was done by Robert to fix EVERYTHING about my dead laptop!! I am over the moon and would recommend Geeks2U to everyone!

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Geeks2U
Customer Service T.Geeks2U

Thank you for the lovely feedback Glenda, we really appreciate it!

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 165

Questions & Answers

Speleo

Speleoasked

Can you offer support for iPad iOS 10.3.3 and remove or check for Trojans or Viruses?
Can you check links like fkickr.com on Facebook or was it just a typo on my brother’s FB. It went to the CBR Casino after an earlier click there said I have 17 Trojans on my SLOW old iPad

1 answer
Geeks2U
Customer Service T.Geeks2U

Hi There,

Thank you for your enquiry.

We would be happy to help you with this! If I could please ask you to send through your best contact number to customer.service@geeks2u.com.au, and I will have one of our Customer Service Specialists call you to go through our services and pricing.

Alternatively please feel free to call us on 1300 433 572.

Kind regards,

Scott @ Geeks2U

ken

kenasked

hi i just purchased a laptop computer from officeworks and would like to know a price to download all my stuff from my old laptop the new laptop please Ken

1 answer
Geeks2U
Customer Service T.Geeks2U

Hi Ken,

Thank you for your enquiry.

If I could please ask you to send through your best contact number to customer.service@geeks2u.com.au, and I will have one of our Customer Service Specialists call you to go through our services and pricing.

Alternatively please feel free to call us on 1300 433 572.

Kind regards,
Kate @ Geeks2U

vic

vicasked

my operating system not found on my vaio win 8.1 laptop, how much up front an how long will it take / i don't have a recovery disk or i would fix the issue my self, i am enquiring with you first then second choice is compute my world, i want to know the cost in advance, as i have seen some neg reviews on stalling an leaving customers in the lurch, but not all repairers are the same i believe some just want get you back up and running at a fair price, I'm south of Adelaide,

1 answer
Geeks2U
Customer Service T.Geeks2U

Hi Vic,

Thank you for your enquiry.

We would be happy to help you with this! If I could please ask you to send through your best contact number to customer.service@geeks2u.com.au, and I will have one of our Customer Service Specialists call you to go through our services and pricing.

Alternatively please feel free to call us on 1300 433 572.

Kind regards,

Sandra @ Geeks2U

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