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PTC Mobile Accessories and Repairs

PTC Mobile Accessories and Repairs

4.8 from 1,256 reviews

Reviews

4.8

1,256 reviews
5
(1,180)
4
(21)
3
(3)
2
(5)
1
(47)
  • Customer Service
    4.9 (912)
  • Job Satisfaction
    4.9 (825)
  • Product Quality
    4.9 (861)
  • Return Claim MadeYes (54) · No (750)
  • Warranty Claim MadeYes (68) · No (769)
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Reviewer Photos & Videos

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Friendly service at Earlville

published

I had an issue with my iPhone and it was fixed in a few minutes. Although the staff was busy, the prompt service I received was very helpful and reassuring!

Customer Service
Job Satisfaction
Return Claim MadeNo
Store LocationEarlville, Qld
Warranty Claim MadeNo
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Annie

AnnieSouth East Queensland, QLD

  • Verified customer

Good customer service

published

I had a bad experience at the Garden City store where the person that served me refused to give me a replacement for a chipped screen protector after one day of use. I contacted head office and Pearl immediately understood my frustration and offered a replacement with no hesitation. I am glad I managed to resolve this issue with Pearl. Without her assistance I would be a very unhappy customer and would probably not return to the store.

Warranty Claim MadeNo
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Annie for taking the time to leave a review. Customer service is of utmost importance to us here at PTC. We are please you and Pearl were able to reach a satisfactory outcome.

tj w.

tj w.North Queensland, QLD

Great service at Willows

published

Came to willows to get a screen protector. The girls were awesome and helped out quickly. I will be back next time I need accessories for my iPhone. Thanks again!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWillows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

That's Great! We look forward to seeing you again.

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Phone change over

published

Lily from Stockland did a great job she was very busy and did her work efficiently.
I would recommend the Stockland store to friends, both of them did work as a team.

Store LocationStockland Earlville 4870
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you for your recommendation!

Amanda

AmandaHunter Region, NSW

Phone repair

published

I’ve had both kids phones fixed here and screen protectors added. Wouldn’t go anywhere else. The service is professional and prompt, both times walked up and had the repaired phone within the quoted time frame.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationGreenhills
Warranty Claim MadeYes
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Amanda.

  • Verified customer

Excellent Service

published

Very helpful and Excellent customer service. Will recommend to my friends and families. Bought Marvel case for my phone. Good quality and strong case. I like it very much. Good Protection.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWestlake shopping center
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

An excellent choice with the Marvel case, thank you for your recommendation, John

  • Verified customer

Thank you! Excellent

published

Thank, the lovely lady Jessica also managed to fix my fingerprint home button for a screen replacement on an iphone 6s. They had very good service and were fast as well!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationPTC clifford gardens
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you for sharing your experience at PTC Clifford Gardens

Jess I

Jess I

  • 2 reviews

My new favourite case!!

published

Working as a paramedic I drop my phone so much and use it all day so having this case has been amazing!! There’s been no injury to my iPhone 11 despite all the dropping!

Store LocationNorth Lakes
Warranty Claim MadeNo
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Great review, and thank you for all the work that you do. We really appreciate it!

Incompetent

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationChermside
Warranty Claim MadeNo
See all answers
3 comments
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs
Discovery H.
Discovery H.
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs
Physical Shops

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Narelle M.

Narelle M.North Queensland, QLD

PTC capalaba

published

I bought new screen saver today and the service was very professional and extremely helpful - I would have no hesitation in recommending PTC Capalaba to other users - I have always found their products reliable and service very good

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationPTC Capalaba
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thanks, Narelle for your recommendation.

The reviewer stated that an incentive was offered for this review

PAcific fair 2

published

Great service. I’m no very good with technology but the customer service assistant knew exactly what I needed with no problems. It took roughly an hour to fix and the result looks awesome, just like new!

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

That's awesome, Erika! We appreciate your review.

The reviewer stated that an incentive was offered for this review

Imogen

ImogenSouth East Queensland, QLD

Apple Watch strap

published

Jack at PTC Carindale was so helpful in helping me choose an Apple Watch strap, the store offers a great range to choose from. Excellent customer service, I would highly recommend this PTC Carindale.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCarindale
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

We appreciate your recommendation Imogen, thank you!

PTC Carindale

published

Jack is number one! He knew all about each of the products and there benefits. He also did a great job explaining that to us with excellent customer service.

I can honestly say once you’ll meet Jack you’ll definitely be back!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

Awesome service! Cairns Central

published

The staff and service were really good, can't fault these guys! Bought a new phone, asked them to transport all info across, took them ages coz of the sort of phones, but they persevered and they did a great job, nothing was too much for them to do for us!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCairns Central
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Excellent! Thank you very much Alicia!

Jodie

JodieSouth East Queensland, QLD

ptc Capalaba

published

Purchased a new phone and was Looking for a a phone case . I was greeted straight away and the guy was very helpful in telling me phone cases would be suited for my phone. I ended up buying the case and a phone screen protector (:

Customer Service
Job Satisfaction
Product Quality
Store LocationQueensland Brisbane
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

The reviewer stated that an incentive was offered for this review

Physical Shops

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PTC Capalaba

published

Walked into store was greeted straight away and the lady was very helpful in showing ya the product we needed. Great service and would recommend them to anyone in need.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCapalaba
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you very much!

The reviewer stated that an incentive was offered for this review

Mishayla B.

Mishayla B.South East Queensland, QLD

Capalaba shop

published

Very efficient and friendly service. Staff were also very honest and helped us avoid paying a couple hundred extra dollars. Great service. Great shop and products sold there are good

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCapalaba
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Mishayla

The reviewer stated that an incentive was offered for this review

Capalaba store is great

published

Exceptional friendly service, lots of different stock you are sure to find what you need here. They apply the screen protector for to you so you are good to go.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Great feedback! Thank you.

The reviewer stated that an incentive was offered for this review

Piccadilly store

published

I came to this store today and had phone screen protector service. The staff is very friendly and helpful and she did an amazing job. Definitely I will come back again. Thanks

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationPiccadilly
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Nima for your review, we would forward to seeing you again in the future.

Great service

published

The staff are friendly and knowledgeable and very efficient.
Recommend highly for amazing service. Quick turn around on products and offer great discounts for returning customers.
Always happy to help out

Customer Service
Store LocationCapalaba
Warranty Claim MadeNo
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you for sharing your awesome experience at PTC Capalaba with us we really appreciate it.

The reviewer stated that an incentive was offered for this review

Page 1 of 63

Questions & Answers

Denise

Deniseasked

How much to get front screen and LCD replace on Samsung galaxy s9

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Denise, thank you for your enquiry. As we do have different options I would suggest that it would be most helpful to check out our website for a full price list: www.ptc.net.au/repair

If you have any further questions please do not hesitate to contact our customer service team on customerservice@ptc.net.au

Thank you Denise!

Kurt M.

Kurt M.asked

hi there how much woulod it cist to fix an iPhone 6 plus lcd screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt. You can find our full price list and book an appointment on our website: www.ptc.net.au

Kurt M.

Kurt M.asked

how much to fix an iPhone 6 plus screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt, thank you for your enquiry. It depends on what quality screen you are after. We have a full price list on our website www.ptc.net.au/repair and you can also book on our website.

Get an answer from our members and PTC Mobile Accessories and Repairs representatives

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