PTC Phone Tech & Comm
- ptc.net.au
- ✓ Verified company
- Award Winner 2023
1,695 reviews · Statistics
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PTC Phone Tech & Comm is a ProductReview.com.au Awards Winner for 2023. Learn more
Bad service and parts quality, no refund
Took my I-pad in to the Westlakes shop in SA for broken screen replacement, told takes an hour and they would ring. Two hours later no call so approached them after hanging around shops for nothing, to say I would have to come back next day, but it was ready, they just didn’t call me. Get home to find three big black smudges under the glass on left side and screen was not glued in properly and was lifting out of frame. Returned next day, then had to wait a week for another screen to replace the faulty one. As soon as I used it the screen starte
... Read mored lifting out of the frame again and the operation of the screen was hopeless, very difficult to type fluently and scrolling has random action all over the place, flattens the battery quickly and gets hot. Basically the new screen is junk and workmanship of installing is also poor. Went back to shop again this time asking for refund ($290) and told them they can remove and keep the screen. Was told no way, they can try to glue it in properly for the third time, but no refund. My I-pad is virtually unusable now. The girl rang her “boss” in my presence but no joy, so I was advised to email this boss, but why would I bother as this person already refused a refund. Update, PTC contacted me with an offer to remove their faulty screen from my IPad, give me a refund for the $290, but charge me $80 for labour. So I would be back where I started before dealing with them (i.e. no screen) but $80 out of pocket. I declined their insulting offer to resolve. I have since had a genuine Apple screen (not an aftermarket piece of junk) installed for $230 by a reputable company in the city. What a terrible company PTC Phone Tech are, avoid at all costs.
Wireless powerbank
the best wireless powerbank ever! it can charge my phone like a backup battery. I don't like a cable in my bag which looks chaos, but this one only need to tap and it charges. perfectly fits in all my small bags. love it!!!
- Return Claim Made: No
- Warranty Claim Made: No
Case and screen saver
Got a $60 case and a $50 screen protector for my 14 pro a week ago, I accidently dropped it on my garage floor and my car ran over the phone but turn out it was truly amazing my screen was not cracked at all. Absolutely recommend anyone looking for a phone case, Tough On is truly on top for the best quality.
- Return Claim Made: No
- Warranty Claim Made: No
great product and service
The staff are amazing and the service is just great
100% recommend coming to them for all phone accessories and repairs
- Return Claim Made: No
- Warranty Claim Made: No
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Ipad screen replace
I recently had my iPad 9th generation screen repaired this morning by Vivian at PTC Bankstown, and I'm thoroughly very impressed with the results. The repair was completed swiftly, smooth with outstanding attention to detail, restoring my iPad to perfect condition. Vivian's professionalism and expertise in handling the repair process made the entire experience highly satisfactory.
Fast, friendly service
Sorted out my problem very quickly! Much appreciation for the friendly, and fast service. Thanks Henry
Fantastic store
Got my nanotech screen protector and I'm pretty sure it's magic! My phone has been thrown *a lot* and it's barely even scratched but if it does break I get a free replacement! Plus staff are friendly and always willing to help at the Westland whyalla location!
- Return Claim Made: No
- Warranty Claim Made: No
Best Customer Service Westfield Marion Store
I can’t say enough good things about PTC!I’ve been a loyal customer for a while now, and I’m always delighted with their products and services. Their staff is knowledgeable and friendly, and they go the extra mile to ensure customer satisfaction. I highly recommend PTC for all your phone needs!
Author stated being incentivised for this review
Reasonable price for screen repair
Got quoted $280 for my iphone xr screen replace and went to bankstown ptc got it done for under $150 with the original quality one. Absolute mad price for this quality, gotta love PTC
- Return Claim Made: No
- Warranty Claim Made: No
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SUPER SERVICE!!!
I visited the Chermside store. What a fantastic team. Nothing they can't or won't do for you. They're more than happy to help with all your tech needs, going above and beyond. Great range and great prices. Super work.
- Return Claim Made: No
- Warranty Claim Made: No
Charging Solved!
Charging port loose and only charging at certain angles, went to Rockingham ptc and the young man said it was just dust and easily fixed it in 30 secs! Saved me from replacing charging port!!
- Return Claim Made: No
- Warranty Claim Made: No
Really good service
Thanks Jinho and Abby browns plains！ I really appreciate them!!
Author stated being incentivised for this review
Find out how PTC Phone Tech & Comm compares to other Phone / Computer Repair Services
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perfect
cant live without it. good stuff. will go there again.
- Return Claim Made: No
- Warranty Claim Made: No
Great
Great people Jinho and Abby
Good service thank you
Very fast service
- Return Claim Made: Yes
- Warranty Claim Made: Yes
Author stated being incentivised for this review
Vanessa Gc2 is helphul
Helpful Girl, make me happy, Solved my sound issue, explained a lot with my software issue. Make me understand how my phone works
- Return Claim Made: No
- Warranty Claim Made: No
Questions & Answers
how much would it cost to get a new screen for a lenovo tab m10 hd
Hi Lachlan,
The cost to repair a Lenvo tab M10 screen is $260. if you would like to book in a repair please email repair@ptc.net.au
ok but how is the screen 260 dollars when the tablet only cost me 249 dollars
Hi Lachlan, the repair is complex and requires more than 3 hours to complete.
I understand that part but don't you think it would be better to make it a bit cheaper because most people would just go buy a new or different one and i am not one to tell you how to run your business but i think you would get more customers if the price was lower. thankyou
Hi Lachlan,
Thank you for your suggestion, we will look into this as an option.
thank you
I wish to have my review published. I've not heard back from your company.
I was put on a plan when all I wanted was to get my son's gallaxy 12 screen fixed. Now they won't refund my 149.00 cash to fix his phone
Hi Paul, please email customerservice@ptc.net.au with a more detailed explanation and we will get back to your with a resolution.
Get an answer from our members and PTC Phone Tech and Comm representatives
Details
Contact info for PTC Phone Tech & Comm
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
Extra Information
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