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Best mobile store around
Great professional service here at the Willows store. I have been coming here for years and Julie had always been very helpful and I can't fault the service in anyway. Definitely a 10/10 place to come to.
Friendly, knowledgeable service
Only a simple job required - a phone protective glass - but treated with care and consideration. Demonstrated good knowledge of choices available. Left the store at Stockland Townsville feeling very satisfied.
Excellent service at midland gate, highly recommended
The staff member was very helpful and resolved my phone problem very promptly. They are very technically competent and eager to assist you with a polite and caring attitude. Highly recommended for mobile phone issues.
Service makes the difference!
Today I bought a nice, strong , phone case - that manages to be pretty as well. Got the screen protector fitted too. Great service from Han at Grand Central Toowoomba. Thanks.
Online sign up takes 18 hours to provide $5 discount
Be aware when you sign up with your email and mobile number on the website, they take 18 hours for the discount of $5 off to arrive in your email, but it will arrive. They provide great communication in response to query's. Looking forward to receiving my order.
Vanessa at the PTC phone repairs in Grand Central was amazing this morning.
It wasn’t a phone repair that I needed but help to use my Qld Check In app.
Every time I tried to use it a message came up saying I had no WiFi but I knew my WIFI was on. Vanessa checked it out and fixed the problem and told me what to do if I encountered problems again. From her tutorial I was able to navigate my way around Grand Central checking in without a problem...when I asked her how much I owed her, she said “ no that’s alright “. Not often young people have patience with older people but Vanessa did. Thank you Vanessa, you are a great role model for all service providers. A.L.
Great service very helpful
Jules was very polite and help me get exactly what I wanted and was very quick to get me what was best for the to face that I needed to get
The reviewer stated that an incentive was offered for this review
Poor product and customer service
I rarely go to DFO Perth as it is out of the way for me but found myself there in late October 2020.i walked past PTC and enquired about a screen protctor for my Samsung S10 plus.
$90 sir and comes with a 12mnth warranty, bit pricey but 12 month warranty sold me. 15 mins later shopping was done phone was in hand and I was out of there.
Several weeks later an air bubble started to appear on the left had side of phone and got larger over the next couple of weeks. The bubble travelled from top to about half way down on the left side of phone. I we...
Visited the kiosk in Willows and got me a new iPhone 8. The customer service has always been great and I can’t fault it in any way. Much appreciated will always return
Great and friendly service
Have used this shop a few times and always a good result. And way cheaper and faster than going to an Apple store. No doubt I’ll be a future customer.
I paid for and had applied a screen protector for my apple watch, I also had the over cover purchased and added to my apple watch. I returned to the Garden City store approx 3 weeks after as the screen protector had completely fallen off. The Garden city store replaced the screen protector and was good. Then approx another 4 weeks later the screen protector again fell off, but this time the Garden city store refused to honor their warranty as they have a policy that only one replacement screen protector is covered under warranty. The store pers...on at the time could not show me anywhere that this was written on any documentation that was provided after purchase nor could the store person show me on their SOP where this was their warranty policy. The store person was quiet rude and not very helpful what so ever. I can under stand the screen protector falling off maybe after 12 months of wear but 3 and 4 months, seems to me they really do not know what they are doing. Zero start for this outlet.
Excellent Product Knowledge Professional Service
The sales rep Nia did her diligence,
asked question about our needs then gave us a varied option of price and quality .
She was very knowledgeable and went the extra for quality when installing the products .
Robina Tech hub
Robina store is AWESOME, so friendly and helpful. Nothing too much trouble, I had a battery replaced and it didn't seem to charge properly and they swapped it no problems. Great gear and I'll be getting my next refurbished phone here for sure as they use genuine parts. So good having such high quality service and products so local. Well done Nia, Kay and Janaphy you are the BEST!!!
iPad had headphone pin stuck
pin of the head phone got stuck in iPad, went to PTC and one of the boys was able to remove it in seconds without any cost. Thank you PTC
very helpful very profesional and super fast thanks forfixing my phone the team at tweed city sorted the problem in no time have all the modern testing eqp to track down the problem in my phone
Questions & Answers
Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?
Hi Brianna, thank you for your enquiry. Can you please email firstname.lastname@example.org with your repair request and one of our team members will get back to you with the pricing for this.
PTC Customer Service
My charger port is not working how much will it cost to fix it
Good morning Kaliah, can you please contact our customer service team at email@example.com and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you
hi do you sell iphone 4 batteries ? if yes how much. thanks
Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair
Get an answer from our members and PTC Phone Tech and Comm representatives
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