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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,469 reviews · View Statistics

Reviews

  • Customer Service
    4.9 (1,115)
  • Job Satisfaction
    4.9 (1,005)
  • Return Claim MadeYes (58) · No (929)
  • Warranty Claim MadeYes (77) · No (946)
  • Product Quality
    4.8 (1,026)
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Fantastic service from Willows shop

published

I had many dramas of my samsung and optus can not help me out because they claim i havd bills not paid yet so they refused.I went to see the ptc staff who is called Murphy helped me alot with his patience here for hald an hour.It is such awesome service and all issues are sorted out.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Kyle B.

Kyle B.South East Queensland, QLD

PTC Stockland

published

Richelle and Brendan at PTC Stockland were a great help to us. Were able to repair my broken phone as well as offering friendly and helpful service. 10/10 would recommend

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you for your recommendation!

Helen Cox

Helen CoxDarling Downs, QLD

  • 2 reviews
  • 1 like

Replacement mobile phone batteries.

published

Excellent and prompt customer service, very friendly and helpful. Could not fault the service, we are very happy and definitely rate them
Five Stars, I would give more if I could. Well Done.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

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Stockland Townsville

published

Really great staff, the case was exactly what I wanted. The knowledge I was given was to the point and useful. Can’t recommend enough. Anyone needing phone accessories, I would highly recommend PTC Stockland Townsville

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Mack we appreciate you sharing your recent experience at PTC Stockland Townsville and your recommendation. Enjoy your recent purchase!

Adele

Adele Darling Downs, QLD

New screen

published

Staff were fantastic Mitchell, and Wendy so helpful, service fast and professional, knowledgeable of products made getting my job done super easy job was completed within specified time thanks team

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC. thank you Adele!

Janette W.

Janette W.South East Queensland, QLD

Great Service

published

Was served by Suvidhi at Browns Plains. I was very happy with the service she provided, very helpful, happy and pleasant. I purchased exactly what I was looking for, thank you very much!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you!

christine n.

christine n.Far North Queensland, QLD

Great to have a place where the customer counts

published

Liam is 5 star as far as customer service he knowledge is incredible will use again he was very polite and courteous nothing seemed to phase him even with my lack of knowledge

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you Christine!

Megan B

Megan BNorth Queensland, QLD

  • Verified customer

iPad Repair at Willows

published

Have picked up my iPad that was repaired at the willows store. Outstanding customer service and very friendly. Very punctual with the service they provide. Have always used PTC and will always continue to.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Megan, we appreciate you sharing your recent repair experience at PTC Willows, we look forward to seeing you in store again!

Very happy with service

published

Wendy from Toowoomba grand Central 1
Has help me with screen protection and cases on my new Samsung S21 ultra & Samsung S20 FE.
Very happy with the service and friendly assistance.
Will be back again.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Brett, we appreciate you sharing your recent experience at PTC! We look forward to seeing you again.

The reviewer stated that an incentive was offered for this review

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Elizabeth

ElizabethNorth Queensland, QLD

Ptc stockland townsville

published

The service was amazing the stuff were super helpful and fixed my phone in less then 40min! They also suggested a phone case and gave me a gift x I will recommend this company to anyone who has a broken phone or needs a new case x

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your recommendation, thank you Elizabeth!

The reviewer stated that an incentive was offered for this review

B.Hillhouse

B.HillhouseNorth Queensland, QLD

  • Verified customer

Data transfer

published

Julie was and is Very friendly and informative. Positive approach to me and all those around her. This was my first visit and I will continue to shop here For future services to my phone and multi media devices

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your experience at PTC Willows. We look forward to seeing you in store again.

Peter

PeterNorth Queensland, QLD

  • Verified customer

Absolutely wonderful service

published

Great service & Great products. Had my samsung A8 screen replaced in Willows. Phone works perfectly and it was repaired in a decent amount of time. I also received a free gift which is a lovely bonus. Will recommend to others.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Peter for sharing your recent experience at PTC Willows. We appreciate your recommendation!

Fantastic experience

published

Came to grand central 1 toowoomba, with a chargiing issue i did not think could be resolved. I was relieved to find a simple solution and put at ease by the professionalism of Wendy and Mitchell. Thank you sooo much!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your review and the recognition of the service you received from our team. Thank you Andrew!

The reviewer stated that an incentive was offered for this review

Sandy

SandyNorth Queensland, QLD

Customer Service

published

Always go above and beyond to help with your needs. Upto date on all information re phones and products.
Love the friendliness of management and staff, if have any problems with any products you may have purchased they don't hesitate in replacing the item.
Thanking You

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Sandy we appreciate you sharing your experiences at PTC!

Vanessa

VanessaBelconnen 2615, ACT

  • 2 reviews
  • 2 likes

Prompt professional friendly service

published

Fixed charging port on the spot. Excellent service, prompt, efficient and with a smile. Will definitely be using this service again. PTC Belconnen ensured satisfaction. I was happy to wait.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you!

Phone / Computer Repair Services

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A STONE

A STONENorth Queensland, QLD

Number #1 at customer service

published

Best by far when it comes to needing help with how to function phones or accessories and repairs. Have been coming to the Willows store for a while now and Julie has always been great to deal with. She has never failed to solve my problems.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your acknowledgement of the service you have received when you visit PTC Willows by our team. We look forward to seeing you in store again!

Repair service with no gimmick.

published

I came in to see about an unusual repair on the charging port of an S8. was given a realistic time frame as they were busy. A cheaper quote by about $50. I came back to collect and was told the part was not needed and only needed a clean out. which they did, no charge to me. A very great and efficient team.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Liam, we appreciate you sharing your recent experience at PTC!

Kevin R

Kevin RMetropolitan Adelaide, SA

  • 9 reviews
  • 1 like

Terrible! Stay Wide Away from these people!!!

published

BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Gail

GailSouth East Queensland, QLD

Expert assistance

published

Visited Runaway Bay kiosk, advise on repairing or buying new phone. The young man, henry was very helpful, and after purchasing a new phone, updated all my data from old phone. Great service, would not go anywhete else in future.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Gail, we appreciate you sharing your recent experience at PTC. We trust that you will enjoy your new device.

Lovely customer service from willows team

published

Got my phone dropped and came to see the guys here.Brendan offered very helpful service and Murphy fixed in just 5 minutes.Awesoke job done by then and really appreciate.Thanks so much for the willows team

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent repair experience at PTC. Thank you for acknowledging the service you received when you visit the Willows store!

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

Get an answer from our members and PTC Phone Tech and Comm representatives

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