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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,379 reviews

Reviews

4.8

1,379 reviews
5
(1,294)
4
(24)
3
(3)
2
(6)
1
(52)
  • Customer Service
    4.9 (1,029)
  • Job Satisfaction
    4.9 (923)
  • Return Claim MadeYes (55) · No (856)
  • Warranty Claim MadeYes (74) · No (872)
  • Product Quality
    4.9 (962)
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Reviewer Photos & Videos

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CastleTown

published

I came into get some new headphones and the lady helped me find some for my iPhone, they always have great customer service and I will be back thanks guys

1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, and we look forward to seeing you again.

Stockland Townsville

published

Very good service from Richelle at stock land townsville. I love my new wallet case for my s10 and my invisible shield screen protector. Will be back for sure love it

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you Danny and we look forward to seeing you again.

Stockland townsville

published

I love my new case and screen protector I got from Brendan and Richelle and PTC Stockland Townsville such good customer service will be telling my friends to come here

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for sharing your recent experience at PTC, we appreciate you recommending our store to your friends.

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Johan Nooteboom

Johan NooteboomNorth Queensland, QLD

Castletown Ptc

published

The lady tried her best to help me with Facebook problems I now have lead. I also have got my iPad being looked at due to not being able to charge. Good service

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your experience at PTC, thank you!

Willows

published

Annalysse successfully reset my phone using different methods, persevered & was determined to fix the problem. Excellent customer service, will definitely be coming here again with any future problems⭐⭐⭐⭐⭐ lovely girl

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Customer service is of the utmost importance to us at PTC, we appreciate hearing "we got it right" thank you Katrina, we look forward to seeing you again.

Cono Frank S.

Cono Frank S.North Queensland, QLD

Fantastic service at Fairfield ptc

published

I came back today as I like the young fella there who works there at the moment .He recommends what I need and what I don't need,never sell something else like other shops even though I buy lot everytime.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your experiences at PTC, thank you!

Peter

PeterFar North Queensland, QLD

Ptc Stockland townsville

published

Richelle helped me set up my new phone and let me ask lots of questions and looked after me so much
Lovely service definitely will be back here thanks so much

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you Peter! We look forward to seeing you again.

Road and Lou

Road and LouNorth Queensland, QLD

  • Verified customer

Mobile help and accessories from Willows

published

Julie was most helpful this morning after the place where I purchased my mobile from wouldn't help me transfer all my content from my old phone. She done an amazing job and I also purchased a case and my wife purchased a popsocket from Annalysse.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

Danielle

DanielleDarling Downs, QLD

  • Verified customer

Happy with the work they have done on my phone

published

Clifford Gardens PTC iPhone SX max tough on full glass screen protector. I had a problem with my top speaker which Jessica has fix!! Can’t thank them enough!! Very happy with the service they provided

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you!

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I am happy to have my s7 repaired

published

I dropped my samsung s7 at Fairfield ptc shop and wanna it fixed as not charged at all. The guy who works here did a fantastic job to fix it just 1 minute. You are a legend Murphy, thanks.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you for acknowledging our team member!

JIAYE

JIAYESouth East Queensland, QLD

Pacific Fair 1

published

The staff at Willows are absolutely wonderful! No matter whether it’s a purchase or a query they alway go above and beyond. The products are great quality and don’t cost you an arm and a leg. This place is such a blessing for the non-tech savvy bunch.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at our Willows store. Thank you!

C Julian

C JulianNorth Queensland, QLD

Perfect customer service every time!

published

The staff at Willows are absolutely wonderful! No matter whether it’s a purchase or a query they alway go above and beyond. The products are great quality and don’t cost you an arm and a leg. This place is such a blessing for the non tech savvy bunch.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your experiences at our Willows store, thank you!

EmmaPage

EmmaPageNorth Queensland, QLD

Awesome service as aleays

published

Once again thanks to Julie at the Willows store in Kirwan for all her helpful advice for my new phone, always get the best advice and service at a great price

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you acknowledging our team and the service they provide, thank you!

Marina

MarinaSouth East Queensland, QLD

PTC Mount Pleasant

published

In Sun was amazing and fixed my iPhone 8 straight away with her expertise and now I have my speaker back. Very good service. 10 outof 10. Very Happy Customer :-)

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you acknowledging our team member and the service provided, thank you!

Maree

MareeCanberra Central 2601, ACT

Belconnen2

published

Very great service and fixed my phone with very short turn around. Happy with the way my phone was fixed as it is operating as required with no complications. Thank you

1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for your review Maree!

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Heather

HeatherNorth Queensland, QLD

Perfect Customer service from the Willows staff.

published

The staff here are absolutely amazing! I was having issues with getting into my mobile and my carrier would not help. I was very angry because of this when I arrived at PTC but am now leaving very happy. I appreciate the time they took to help me out .

Customer Service
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you Heather!

Jodie

JodieNorth Queensland, QLD

  • Verified customer

Beautiful sparkling new case

published

Came into the Willows store to get me a case for my iPhone 11. Found a beautiful sparkling case that is also protective which I didn’t think was available. Appreciate the great customer service and will definitely recommend to others.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jodie for your review, we appreciate your recommendation!

Good job to replace glass protector

published

I went to PTC Fairfield to get my Samsung a20 fixed.I thought it was real screen cracked and the man there checked then told me it was just protector. SO I am happy to have it fixed just 25 bucks.

Customer Service
Product Quality
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

A nice surprise! We appreciate you sharing your recent experience at PTC, thank you!

Got my Oppo screen protector at Fairfield

published

I have been looking for a protector for my Oppo newest model find X2 pro then found one at PTC Fairfield.That is amazing to see they use the machine to cut proper size for it and fit for me.

Customer Service
Return Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Glen we appreciate your review! The screen protector you are referring to is our Invisible Shield which can be cut to suit any device from your phone, watch, table and laptop, handy for those hard to find items.

Matt

MattFar North Queensland, QLD

  • 2 reviews
  • 1 like

good service

published

came in charging issues fixed for me with no dramas excellent service and defiantly will recommend to others now my phone works perfectly will go back for all my phone issues

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your experience at PTC and your recommendation! We look forward to seeing you again!

Page 1 of 69

Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

Get an answer from our members and PTC Phone Tech and Comm representatives

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