PTC Phone Tech & Comm

I bought a charger for my new iphone 13 based on the companies website description saying that it was the correct charger I required. It was not only the wrong charger but even after supplying endless photos I still had to go and post back the product and still the company were saying it was suitable. The pack of the product clearly stated it was only suitable for up to iphone 11. It was only after several emails that I received a refund. It was the worst customer service I have ever experienced and I will never be purchasing from this company again.

100% confident with what they are doing. A very complex problem has been solved. Very satisfy with the result. Gc2 Vanessa is greatful and patient. Will recommend customers to them

Claire was a fantastic tech that knew her stuff and had my phone going in 15 minutes. Cheers legend.

My Samsung S9 mobile phone wouldn't startup... brought it to PTC Chermside (QLD) for repair. I left the phone with Mitchell and returned in 30 minutes. Phone had some "bugs" but was eventually restored to full working condition. I wasn't even charged for the service. Thanks heaps to Mitchell and your friendly crew!

I bought a refurbished iPhone 11 in March 2022 at PTC Karrinyup (WA). Battery health was 85%. I was assured by the salesperson that this is normal/acceptable for a refurbished phone. Only 8 weeks later, the battery health has fallen to 81%. I shall need a new battery very soon. Today I discussed the situation with PTC in Midland (WA) and the best they could offer was to put in a new battery for $89. I do not think this is anywhere near good enough and have written to PTC customer service to express my dissatisfaction and have requested that they install a new battery for no charge. For not much more than I paid for the refurbished phone, I could have bought a brand new iPhone 11. I am not a happy customer!

Awesome services and quality of products, I came here three times for screen protectors which never fail and they cleaned our charge ports FOR FREE! I would highly recommend giving PTC Riverlink a try

After tragic accident, dropping my phone and cracking my screen to the point where it would work id tried several places to get a replacement, these guys had them in stock and ready to go. One hour later my phone was fixed and as good as new. Super quick, great quality and very affordable

Having software glitches staff helped me quickly to fix this issue. I will be back for any further phone help or accessories I will need in future. Thank you ptc

Amazing work thank you very much for helping out with my phone charger. Wonderful job guys appreciate it. Now I can use my phone to call my family. Thank you

Richelle was so helpful she cleaned out my partners charge port and now it works again! So amazing a quick very good place for tech advice and free help and great service

Although product not exactly as expected I’m good with it because of the price, it was reasonable for a name brand.
No need for customer service as satisfied with the product.

Fixed up my charging port good as new. Great service, friendly, welcoming and did a good job. They were willing to help and give quotes on work if it was needed.

I had two products purchased and fitted to my phone at PTC, a camera protector and a screen protector. Faults were immediately evident in both products, which progressed to unusable in under a week. They refused to do anything about the camera protector, claiming I must have hit it with something. The tech refused to replace the screen protector, just squishing the protector back down again and claiming it was fixed. It was lifting off again less than half an hour later. No warranty on their products or labor.

The team was absolutely amazing with Great help friendly service thanks very much I’m really happy with your work and will recommend people come and visit you thanks again steve

To the reply from the owner absolutely full of crap how about you contact the person directly to resolve the problem instead of trying to justify it through lies, you never provided him or my wife when she went in any evidence supporting your claim and cables being served, nor did you even open the phone to look , you just fobbed them off ,arnt they internal. The phone was taken to the shop next to jb hifi who repaired it after we twice came in to the shop to try and sort it out and they assured us there was no physical damage but poor installation from previous repairer . The phone works perfectly now . It speaks for its self , crap service , crap attitude and day light robbery , every body avoid or risk being burned.