PTC Phone Tech & Comm

I brought my phone for simple screen repair. It had not been dropped but I did crack the screen in the upper left corner. I came back looking great but cannot connect to a network in most places as the signal is too weak. I took it back to them and they checked my setup and said it was fine. I then called their head office and was told to send… Read more

in an email. No response. My phone is a brick and needs to be replaced. I called the service location again and went in to see them a third time. They could not fix it or refund the $431 cost of the repair.

PTC’s kiosk in Woden replaced my cracked phone screen. When I used the phone afterwards I found the speaker was distorting and signal intermittently dropped out (calls not received, calls dropping out). Neither were problems before I handed over my phone to PTC, but the phone had become unusable and unreliable after PTC tried to repair it. I… Read more

returned to the kiosk and was brushed off with an hour wait while they “looked at it” followed by a suggestion I pay them to replace the speaker. No thanks! I followed up their complaints line, which is really weird because they never answer and never return calls. After more than 3 months of my following up by repeated calls and emails they’ve made an appalling final offer of a refund, removing the screen they fitted and leaving me to deal with the additional damage they caused. They don’t live up to warrantees, policies and guarantees and have rubbish service all around. Some customers seem to get lucky and don’t have problems, I won’t ever return and try the lottery again.

Order was processed so quickly and will arrive in a most satisfactory amount of time have night from you in the past and have had no hesitation in recommending you company and its services Show details

The most appalling customer service from both the Belconnen Branch and Head Office. 3 weeks later still no refund processed and a complete refusal to assist by anyone. Total Fraudsters!! Show details

I could give more than 5 stars I would. Exceptional above beyond and more service from Leah at the Victor Harbor store. Dropped Samsung phone crossing the road and smashed screen. After a Google search was bracing myself for $450 replacement cost… Read more ·  1

... ended up being around $180 and fixed, cleaned and polished within the hour!!! Asked for a protective screen to be fitted when I returned and that too was completed there and then. Thoroughly recommend! Hope Leah and her colleague enjoyed the chocolates ... that's how thrilled I was.

After have phone issues, i took it late Friday afternoon to the Earlville store in cairns and the customer service was outstanding. Merri was the service member and tried all possibilities to help me get my phone back to 100% working condition. After no success, it was no probelms to me as Merri did everything in her power to be successful. i will recommend PTC Earlville and cairns central to anyone form now on. great customer service Merri. Show details

Tough on magpro 3 in 1 charger, super quick delivery and a great product an absolute pleasure doing business with you look forward to buying again in the future. Show details

Smaller than I expected but that’s a good thing , works fantastic , was tired of stands not charging my watch because of angle stands, worth the wait and works great , only thing I could say is put raised bump on the touch buttons to easily find them if needed Show details

A few years ago I bought a keyboard from PTC and wasn’t happy with it. When I tried to return it, customer service told me they don’t accept returns once the packaging is opened, which I think is unreasonable. I previously left a negative review on ProductReview, and after that I noticed their positive rating suddenly jumped to around 94%, which feels very misleading. Posting the same experience again here so others are aware. Show details

Totally, absolutely useless! Made a booking early Dec and the closest appointment was end of December - and all the Tech Guy did was submit a Google phone replacement. So happy I travelled 15km, and waited nearly 4 weeks for.. At least the store was open today, unlike my first visit, which was closed Show details

The Modbury store tried to refuse a refund for faulty IQ mag car charger. They stated that they only accept returns up to 100 days. I told them this is wrong as in Australia we have the minimum of 12 months for any faulty product that fails to work correctly. They kept going around in circles trying to state its past the 100 days. After around 15… Read more

minutes of doing these circles of arguments, and explaining that the ACCC law could fine the company over $1 million, and als fine him personally for over $120,000 for misleading statements on refunds; he eventually gave a full refund.

I am very satisfied with this purchase. The price was reasonable, the power bank looks sturdy, and its functions match the description. I personally recommend this product. Show details ·  1

Just the worst experience. I booked my Pixel 9 Pro Fold in 10th of September at PTC Sydney Repair Centre - the offical Google repairer. I arrived just before 9am and the shop was closed. I called and no answer. I then called head office and finally got Jocelyn on the phone. She asked me to wait while they sorted it out. She called me back at just… Read more

before 10am to tell me that they had made a mistake and no one was coming in today but I could come back another time which was not very helpful. I said I didn't have time to go back another day and asked if they could arrange a courier to pick up the phone. They said yes which was initially positive but unfortunately they never delivered on this - it was almost 5 weeks ago and despite multiple emails nothing has still been done. I ended up contacting google to complain and they have replaced the phone for me. I would strongly recommend against using PTC - really poor customer support especially after an issue which was entirely their own fault.

The service I received by Steve and CJ was outstanding their knowledge of products is outstanding and the store is easy to navigate.. massive congratulations must go to these two Show details