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PTC Mobile Accessories and Repairs

PTC Mobile Accessories and Repairs

4.8 from 1,191 reviews

Reviews

(1,125)
(19)
(3)
(5)
(39)
  • Customer Service
    4.9 (853)
  • Job Satisfaction
    4.9 (772)
  • Product Quality
    4.9 (808)
  • Return Claim MadeYes (50) · No (699)
  • Warranty Claim MadeYes (62) · No (714)

Reviewer Photos & Videos

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Don't waste your money

published

Had my Samsung S7's screen replaced at one of their branches in Canberra. It cost me $260, which would be alright if the phone was actually usable. It routinely drops out of network and has generally very poor cellular and WiFi reception. After doing some research I suspect they use cheap knockoff screens that block the phones' reception. I would therefore advise anyone reading this to not waste your money at PTC Mobile repairs.

Customer Service
Job Satisfaction
Product Quality
Store LocationBelconnen
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1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Amanda

AmandaSouth East Queensland, QLD

phone accessories

published

Went there to find the phone case, the girl there was really nice and helped me with exactly what I wanted. Fantastic shop, I will go back there for sure.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationSpringfield Orion Central
Warranty Claim MadeNo
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1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

That is great to hear Amanda! Thank you!


Kezz

KezzDarling Downs, QLD

Problem solver

published

Explained my issue and Wendy (Grand Central TOOWOOMBA) showed me several options for my phone and wallet and then gave me the best solution....very quick and good knowledge.....thank you very much

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Kezz!!

The reviewer stated that an incentive was offered for this review

PTC Willows

published

The gentlemen that served us, Mason was absolutely the best at helping us with our software issue. It was very much appreciated after trying other stores that couldn't help us. Absolutely terrific!

Customer Service
Job Satisfaction
Product Quality
Store LocationPTC Willows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you for your review! Much appreciated!


Rachael P.

Rachael P.North Queensland, QLD

Best quick and easy phone repairs I’ve experienced.

published

Service was fantastic, been going to PTC at Stocklands Townsville for a while now and everything is always top notch. The staff are so really easy to talk to and from simple screen repairs and new screen protectors the service is both fast and efficient.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationStocklands Townsville
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you very much!

The reviewer stated that an incentive was offered for this review


Pacific fair 1

published

They fixed my phone screen in this morning.My experience with PTC this morning was pleasant and satisfied and excellent service! I will recommend to my friends! Will be back again.

Store LocationPF1
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Nicholas!


Rhonda

RhondaDarling Downs, QLD

Toowoomba ptc grand central 2

published

Vanessa at Grand Central 2 Toowoomba none a great and quick job on repairing the volume for listening on my phone I was extremely happy with the service and her promptness

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationGrand Central 2
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!


Fantastic service

published

Ptc Clifford gardens fixed my phone quickly and gave excellent service. Jess was a great help. Got the parts for my phone quickly and notified me when it was ready.

Customer Service
Job Satisfaction
Product Quality
Store LocationClifford garden
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Jacob!


Mick Markwick

Mick Markwickgold coast

  • 3 reviews

Pic Pacific Fair 1

published

Great customer service. Good screen protector and casing!! Friendly staff. Helpful and happy store. We will be back for sure. I am so Happy with my new genuine leather case!!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationPacific Fair
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Mick!

The reviewer stated that an incentive was offered for this review

Well done. Fast friendly service

published

Great team! Fast service, quality job, I fixed my screen here, and it only takes short time, my phone looks like brand new after that. Great team, really good job.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Sall!


Angel H.

Angel H.North Queensland, QLD

Stockland townsville

published

I was just in looking for a phone case and Erin helped me with the perfect case i ended up getting a screen protector as well I will come back again Stockland townsville

Store LocationStockland
Warranty Claim MadeNo
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you very much!

The reviewer stated that an incentive was offered for this review


This is perfect

published

Service from Wendy was great and suggestion for new product was helpful will be back to Toowoomba Grand Central # 1 to Wendy next time. Great arrangement of products will recommend Wendy to my family.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationToowoomba GC 1
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you very much!

The reviewer stated that an incentive was offered for this review


Tom L.

Tom L.Sydney, NSW

Great service sydney shop

published

Great shop ,every staff is very kind and great services for me. Very quick to help me out , will highly recommend to you guys to come to this lovely shop , 5 star

Customer Service
Job Satisfaction
Product Quality
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thanks Tom!


sophia.havili

sophia.haviliSouth East Queensland, QLD

Perfect repairs

published

My phone was in very bad condition and PTC fixed it in no time. My phone is working perfectly and now looks brand new. They also took care of my phone overnight as I had to run some errands last minute. Thank you very much for fixing my phone at a affordable price. Would truly recommend them :)

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationPtc Sunnybank
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you so much for the recommendation, Sophia! We appreciate your feedback so much!


N Redshaw

N RedshawNorth Queensland, QLD

  • Verified customer

Wonderful service at Willows

published

I had issues trying to get into my email. I went to Telstra and they wouldn’t help me so I thought by chance that the staff here would be able to. Julie sorted it quick smart and wouldn’t accept payment so I purchased a new Screen protector. True genuine honest customer service, will definitely recommend to others!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWillows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you so much for that! Glad to hear Julie and the Willows team were able to assist you!

Dale B.

Dale B.South East Queensland, QLD

Great service

published

Great service involved with this company at PTC Phone Accessories North Lakes. I will definitely be coming here again for my mobile phone services and repairs. thanks again I am happy

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Dale!


Castletown

published

Absolutely fantastic service cannot recommend the service from Bella highly enough. I will come back and tell my friends to see them. Very helpful service. Pleasant friendly. I like the service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCastle town
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Leone! Much appreciated!


Imahass

Imahass

  • 2 reviews

Top ads Toowoomba grand central

published

Han and Quetin have been very professional and helpful, I would highly recommended their service and follow up. The parts that were required were supplied very quickly particularly due the time of the year (Christmas- Newyear).

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationGrand central Toowoomba
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you very much!


Stan

StanSouth East Queensland, QLD

Thanks Kun Cermside Store.

published

Kun is an expert in this line of work
Fixed our Nokia and the price was great. Very professional staff.Honest and upfront with possible cost. Highly rrcommend this store. Will go back
Stan

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationVhermside
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Stan!


Astrid H

Astrid H

  • 2 reviews

top care

published

I’ve been here twice and the service is wonderful, Vivian is helpful and careful with her product care and was very helpful to some like myself who doesn’t know much about phones

Customer Service
Job Satisfaction
Product Quality
Store LocationBrowns Plains topcase
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Astrid!


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Questions & Answers

Denise

Deniseasked

How much to get front screen and LCD replace on Samsung galaxy s9

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Denise, thank you for your enquiry. As we do have different options I would suggest that it would be most helpful to check out our website for a full price list: www.ptc.net.au/repair

If you have any further questions please do not hesitate to contact our customer service team on customerservice@ptc.net.au

Thank you Denise!


Kurt M.

Kurt M.asked

hi there how much woulod it cist to fix an iPhone 6 plus lcd screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt. You can find our full price list and book an appointment on our website: www.ptc.net.au


Kurt M.

Kurt M.asked

how much to fix an iPhone 6 plus screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt, thank you for your enquiry. It depends on what quality screen you are after. We have a full price list on our website www.ptc.net.au/repair and you can also book on our website.


Get an answer from our members and PTC Mobile Accessories and Repairs representatives

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