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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,423 reviews · View Statistics

Reviews

4.8

1,423 reviews
5
(1,337)
4
(25)
3
(3)
2
(6)
1
(52)
  • Customer Service
    4.9 (1,069)
  • Job Satisfaction
    4.9 (961)
  • Return Claim MadeYes (56) · No (891)
  • Warranty Claim MadeYes (75) · No (908)
  • Product Quality
    4.9 (991)
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Reviewer Photos & Videos

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PTC Grand Central 1

published

Wendy at PTC at Grand Central 1 is excellent. Nothing is to much for her to do. She is very knowledgeable with her products. I recommend friends and family all the time.

Incentivised ReviewNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jamie, we appreciate you sharing your experience at PTC and your recommendation.

Daphne

DaphneSouth East Queensland, QLD

PTC Clifford Gardens Fantastic service

published

I had a problem with my iPad Air screen and came to PTC Clifford Gardens. These guys here helped me with the case and solve the problems without worry. thanks Daniel and Jessica

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you acknowledging the service you received from our team members, thank you Daphne!

Stockland townsville

published

Loved the service at PTC stockland townsville. My tough guard screen protector is amazing. They even cleaned out my charge port for me which wasnt working before. Thank you so much

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

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Sarah Fogarty

Sarah FogartySouth East Queensland, QLD

Nice service and product

published

Happy to buy the product and Screen product from those guys and they helped me install everything for my new iPad . Will recommend this shop to you guys to check out

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Sarah, we appreciate you sharing your recent experience at PTC!

Woden good service for Eva

published

I have came to the shop to solve my Samsung phone software problem and Eva helped me with good service. They are very professional for the phone service. Will recommend to my friends.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC. Thank you for your recommendation!

Carmel

CarmelNorth Queensland, QLD

Willows Townsville

published

Nothing but great service at this store. Julie has always helped myself and my family with all our device issues and nothing is too much trouble. Very much appreciated and she is such a gem. Fast friendly service guaranteed. Don't waste your time elsewhere!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Carmel! We appreciate you sharing your experiences at PTC and acknowledging the service received from our team member Julie. Customer Service is of the utmost importance to us at PTC and it is always nice to hear when we get it right!

PTC- Clifford Gardens

published

Brilliant service. Was able to fix my problem when Optus couldn’t. Served by Daniel and Jessica. Nothing was too much trouble to help me get my phone working again. Recommend going to PTC.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC! Thank you Camille for your recommendation!

Very friendly staff and helpful

published

Wendy is very helpful and friendly happy with her service here in grand central 1 Toowoomba bought some product for my I phone and she helps me look for the one I needed

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

The reviewer stated that an incentive was offered for this review

Excellent customer service!

published

Excellent customer service and very competitive prices! If item out of stock, delivery time is outstanding! Very impressed with my overall experience in dealing with Veronica and Joseph! Gladly recommend this store!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Michael, we appreciate you sharing your experience at PTC and your recommendation!

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Kerry

KerryNorth Queensland, QLD

Great Service

published

Willows team is always fantastic, polite and friendly staff always there to help! No matter the problem they’re willing to help even software issues! Will be coming back! Thanks a lot team!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Kerry, we appreciate you sharing your experiences at our Willows store. Thank you for acknowledging the efforts of our team and we look forward to seeing you again.

Stocklands Townsville

published

Helped me find a case and screen protector. They had great service and a really friendly approach. I saw their marvel products too and they were really cool, would definitely recommend

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thanks James, we appreciate you sharing your recent experience at PTC and your recommendation. Enjoy your new products!

Margaret

MargaretDarling Downs, QLD

Mitchell service was amazing in GC1

published

Mitchell was very helpful, set up my phone originally for last time I was in store. He also put a protector and sold me a case . Super helpful and very polite also answer all our question on how to do things on the phone, would highly recommend people to come to Grand Central 1 PTC and get help from the staff.

Customer Service
Job Satisfaction
Product Quality
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Margaret, we appreciate you sharing your experience at PTC and your recommendation. We value our team members and appreciate you acknowledging the service you received from Mitchell.

The reviewer stated that an incentive was offered for this review

Kaz

KazSouth East Queensland, QLD

  • Verified customer

Great for all you device needs

published

Wonderful service from the ladies here at the Willows Kiosk. My phone had died and I went to many places before here to resolve the issue and no one was able to help.I also purchased a new case. Very much appreciated

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Kaz, thank you for sharing your experience at PTC, glad we were able to resolve your device issue. Enjoy your new case!

Noeleen

NoeleenNorth Queensland, QLD

  • Verified customer

Great deals & value for your money

published

Willows store have a great variety of cases and mobile phone protectors. I came in for a screen protector and Julie told me about the tech wrap option for my damaged back glass. There are so many beautiful designs! Thank you Julie for your amazing customer service will be sure to return

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Noeleen,
We appreciate you sharing your recent experience at PTC and we look forward to seeing you again!

Great customer service!

published

Amazing customer service from Kenya at the willows PTC store! Will happily come back here. Was able to fix my problem and was lovely to talk to! Excellent service here

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Therese, we appreciate you sharing your experience at PTC and for the acknowledgment of the service you received from our team member.

Phone / Computer Repair Services

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Ken

KenNorth Queensland, QLD

Willows Townsville

published

Julie helped with some software issues I was having with my mobile device. There was an app that was corrupting my mobile and Julie was able to sort the problem within a couple of minutes. Much appreciated and will be sure to let family and friends know where to go.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ken, we appreciate you sharing your recent experience at PTC!

D.Francis

D.FrancisPerth, WA

Awesome case

published

I love this iPad case, it is a great product, it is so durable and kid-proof! It also has an inbuilt stand. Thank you, I highly recommend this iPad case.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent purchase at PTC, we trust that you will continue to enjoy your new product. Thank you for your recommendation!

The reviewer stated that an incentive was offered for this review

LottieLott

LottieLottCanberra Central 2601, ACT

Woden PTC

published

Shirley was absolutely amazing, fast service, and helped me find everything I needed to protect my new phone! Cannot wait to come back for more wonderful service! Thank you so much!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, we look forward to seeing you instore again!

The reviewer stated that an incentive was offered for this review

Judy P.

Judy P.Tuggeranong 2620, ACT

Woden service

published

I went to PTC Woden shop for the screen repair, they repair my phone quickly with a good service, and I also get the lifetime warranty for the screen protector, I will recommend to my friends.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC and thank you for your recommendation!

Richard S.

Richard S.Greater Melbourne (Metropolitan), VIC

Excellent product, fast service

published

Phone cover was exactly as described. Postage during coivd was very quick and efficient. What more could you want ?Quality products and fast service. I will be a return customer.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Richard, we appreciate you sharing your recent experience at PTC. We look forward to assisting you in the future!

Page 1 of 72

Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

Get an answer from our members and PTC Phone Tech and Comm representatives

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