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2Red Rooster

Red Rooster

2Red Rooster
1.8

727 reviews

Positive vs Negative
13%4%83%
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Timely DeliveryYes · No
Value for Money
1.8
Brand Manager for Red Rooster? Claim your listing.
727 reviews
5  kirra m.  · Shyla Charlie scrivener is the best worker of all times she gave me the 10/10 customer service experience. Promote her to manager and give her a pay rise.
5  Holly B.  · Food came out fast and hot. Was Very satisfied with my visit to the store.
5  Toni M.  · Food is always hot and tasty The staff are friendly
5  Neelly S.  · Food was delicious. Customer Service was great as the person was friendly.
5  Hiria  · Love the service! Love the food in Springwood x thank you so much
4  Pamela weisenberg  · I don’t eat takeaway. Red rooster roast dinner has always been my go to. Healthy and tasty. The only takeout chicken I would eat
Into blinds
Into blinds 3 posts
 

Bought a Crunch Box. 2 pieces of chicken was dry and the coating looked like it was close to its holding time. Chips were cold. I was disappointed with my meal today. As previous vists to Waun Ponds have been really good. Not sure if i will be back.

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Harleymitch
Harleymitch 3 posts
 

Bought whole chicken at upper coomera red rooster,it was dry not very warm at all ,so guessing been sitting there for awhile,won’t buy here again,people like hot fresh food not Dry and Luke warm food. ….

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Matt29
Matt29 QLD 4 posts
 

Purchases family chips through Uber and Doordash these past couple of weeks. Nothing wrong with the actual delivery, more the quantity. Uber delivery was half empty and door dash was a third empty. The bags were sealed upon arrival so it wasn't the delivery drivers. I called Red Rooster in Kelvin Grove and spoke to a lady, informed her of the… Read more

problem. She said for me to contact Uber as they couldn't help, I said it hasn't anything to do with Uber, it's the quantity of the food prior to delivery. They fobbed me off.

Attached is an image of the Family size chips. This cost me $14.

Reviews with attachments

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Kym S.
Kym S. 2 posts
 

The new style Potato and Gravy! Oh my god, is this what we’ve become? Who would serve this up?

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Essie M.
Essie M. 13 posts
 

Bought food today from Vermont outlet.Food was good but [Name Removed] called me and insulted me,and said they will NEVER serve me again sooooo rude.I have been buying their food from 1998 and always enjoyed the healthy food.l knew the previous [Name Removed] well.She was so friendly and helpful. Not [Name Removed]. Show details

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sandy Plummer
sandy Plummer VIC 6 posts
 

Got red rooster delivered Sunday 13/9 tropicanno pack the chicken was stale !!! Buttermilk emails were like bricks terrible uneatable I binned all it pototo gravy looked like dish detergent it was through uber eats disgraceful all it. It was very unhealthy and very stale and want get sick not good at all ringwood Victoriashop Sandy plummer 0413565562

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Deborah
Deborah QLD 3 posts
 

After taking the time to make a complaint to Red Rooster about my meal which was lukewarm and stale this is the response I get. They are closing the case and have not even made an apology. Show details

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Tammyann Davis
Tammyann Davis WA
 

Red rooster is went through your drive thru at Mindarie tonight to feed my family. We are regular customers multiple times a week... we always buy the giant feast. Tonight I was met with attitude by the you male who took my order and treated me as if I was being an inconvenience to him. When I finally got my giant feast, elf bites and chocolate… Read more

mousse the oil was dripping through the bag on to my centre console suede upholstery. Once I got home the potato and gravy was missing and the chips were cold and the elf bites were severely undercooked. Very disappointing. Im now going to have to get my car cleaned ontop of this experience.

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James Mann
James Mann 2 posts
 

8 times out of 10 when you order a large chips the box is half empty. Red Rooster Read Street, Rockingham

Latest follow-ups

Michelle F
Michelle F QLD
 

If there was a zero rating I’d pick that. Chicken roll all microwaved. tasteless chicken wrapped in a soggy sponge disguised as a roll. Took it back got another option. Got a proper roll (cold) with fridge cold lettuce, fridge cold mayo and two… Read more

tiny pieces of Luke warm coated chicken. Absolutely disgusting food. My first and last visit there. If you want a decent lunch don’t go to Red Rooster

 Follow-up  · Haven’t been back, won’t go back

Reatha K.
Reatha K. QLD
 

Went to get the $10 Whole chicken advertised available from Monday _Wednesday and was told promotion was over on Tuesday. After seeing it advertised on TV the night before. False advertising. Scam. Show details

 Follow-up  · Yes add was still running wen I bout the chicken.cant remember how much it exactly cost but around $16.No alternative just the usual price. Saw the add that night. But was told special was not on any more.So no $10 chook

Brad
Brad QLD 9 posts
 

Woeful. The new cheeseburger is dreadful. Slapped together with a couple of strips a piece of cheese and sauces. The bun is the same as Maccas fillet o fish. It was tasteless. So disappointed. It was purchased from RedRooster Deception Bay. The 2 stars is all for delivery. The price of this stuff is higher again, it’s such a waste of money. Show details

 Follow-up  · Thank you for the questions you wanted answered. The delivery speed was so like always slow and never around allocated time. It can between10-30 minutes that is specified. This is constant. The prices have gone up considerably since last I commented, but nothing else has changed. I understand delivery drivers pick and choose orders that are ready… Read more

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Positive reviews

Lin J.
Lin J. VIC 17 posts
 

Red Rooster - Hoppers Crossing 7pm-ish shift, young man was extremely polite and helpful, delivered fresh hot chips and juicy chicken (thanks to the kitchen), I love this store, the quality and service is always great.

Vivian F.
Vivian F. WA
   Fair Incentive

We love returning to this branch because of Khush. She is one of the best staff members here—always incredibly polite and nice to all the customers. We love her!

goodluck
goodluck 150 posts
 

We have a regular at the Melton Red Rooster for over 20 years and the meals are always fresh and tasty and staff very polite and friendly and professional. Always great food and great service. Show details

 Follow-up  · I like the quater chicken and chips when it's offers $5.99. I like the pineapple tropicana box and the box with chicken roast potatoes and peas And gravy it used to have punkin. Red rooster is a healithy attractive attenative to burgers and pizza.

Negative reviews

karen.glossop.7
karen.glossop.7 2 posts
 

So little chip. 15 in a small chips. Last few times we have bought the chip containers are 2/3 full or even half like today. Pity, as we live the taste of red rooster. The chicken cut is smaller also each time we come.

Lyn B.
Lyn B. WA 6 posts
 Published  · Edited

Bought from Mandurah 2 hot chicken Rolls and took them home and both of them had no Mayonnaise in them they were so dry tried calling the store but no answer the same issue happened around a month ago will definitely not be using this store again

Sharon
Sharon 10 posts
 Published  · Edited

Red Rooster Castle Plaza tonight. I am a Gold Member so a very frequent visitor to the store. Tonight bought a whole Roast Chicken pack with large chips and gravy.$23.50 I asked the girl nicely on the front desk that I get freshly cooked chips as I… Read more

have a 10 minute drive home. Always oblige but not tonight was worried when my order came out quickly so I repeated to her (Are the chips freshly cooked she said yes)but chips cold and soggy when I arrived home. Very disappointing didn’t bother ringing the shop as they do not have any training in customer service and treat you like your lying. As a Gold Member think it’s not too much to ask. Chicken was lovely and hot, gravy went in the bin was also cold. This place has gone downhill and needs to improve its staff. Sharon Morrison

 Follow-up  · Red Rooster at Castle Plaza has gone downhill. Customer Service is very hard to understand. (English not their first languages) hard for older people. Promise to cook fresh hot chips get home they are soggy and lukewarm. Not going very often anymore.

Recent reviews

Lyle
Lyle WA 6 posts
 

Red Rooster promoting "Giant Drumsticks". 11am in Byford WA 6122 "dont have any drumsticks" Pathetic..last time I went there at 10am they couldn't serve me till 10 past 10 as they were late to open . Consistent if nothing else

Mark W.
Mark W. 2 posts
 

Red Rooster are now acting like insurance & telecommunication companies where they offer deals to new customers & that deal is not available to long term customers/members. Deal is chicken & large chips for newest customer/member for $15 but long term customers pay about $22-23 for same product. Guess I will be having takeaway from restaurants other than Red Rooster for a while

Ross M.
Ross M. 4 posts
 Published  · Edited   Verified

Bought a whole BBQ chicken from South Grafton. Got home, couldn't eat it because it was so tough, threw it away.. Live out of town, because the cost of fuel, didn't return it. Put in feedback complaint, 5 days later, no response, submitted another, contacted by employee from store. Said come in we give you fresh chicken, so I did, then wanted… Read more

to charge me $8 for it. Wouldn't Listen to my concern, her view was there was nothing wrong with it. So cranky about her attitude, I left the store in disgust. I'll never use this store again. At the time, I was never told the cost amount of the purchase or offered a receipt.

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Paul B.
Paul B. QLD 8 posts
 

They used to be good! Now its hit and miss! More miss than hit! I haven't got a succulent juicy chicken from there in over a year! They are always just OK on the night when hot, but dry and tasteless when cold! There is a remedy for this, stop overcooking them! And don't bother complaining to them online as a week after you complain, they send an… Read more

email stating that the complaint has been addressed and the case will now be closed! It hasn't been resolved to me! In Queensland, there is not much competition for them, so they don't have to try too hard for for your business! But if you like dry old tat, go for it!!!!

Dianne
Dianne 2 posts
 

Drive through order at Wentworthville not filled as ordered. I had to physically go back to the store to get my refund as it couldnt be done over the phone - not happy!! Show details

Rick H.
Rick H.
 

I visited your store on Friday at 6pm. I ordered a whole chicken cut in half for the full price of $16.95 ..easy . As l was waiting all the staff were wearing gloves while serving and handling food ....except the manager , she was putting her hands all over the chicken meals as if it was ok to do that. Luckily l dont think she handled mine… Read more

....when l got home the two halves were off different chickens and one had a big peice missing ...bad service Red Roster ...l did ring the manager who was on the next day but he was like oh ok l will talk to her and hung up ....bad experience all round .

Liz
Liz QLD 2 posts
 

I ordered a chicken from nundah red rooster to be delivered and after paying i noticed i was to pick it up. I tried going back on the app to change it to delivery but it was cancelled and I had to start again but the $16.95 was deducted from my bank account. I then walked to the store and waited for my order which never came. I asked the girl and… Read more

she said yes its coming in a few minutes. Never came then the other girl told me it never went through and I had to buy another chook! It would be credited to my account. Then I had to wait till nearly everyone else got their orders then I got mine. Paid $26.95 for a whole chook. Guess its better then the other night cost me $20.95 for a rooster roll. Ordered a whole chook but had a 20minute wait. At a chicken shop. Also when did red rooster stop taking orders online you now have to go thru uber eats or door dash.

Liz
Liz   

Add to the last review. Still waiting for my $16.95 to be reimbursed. Monday was when it was taken… Read more

Boyso
Boyso QLD 40 posts
 

Could not buy a $10 chicken at RR Kingaroy unless I spent $15 or more. I can not find advertising where this is mentioned plus the chips packet was 3/4 full and to top it off the female manager was so rude. Never again and would not recommend them at all

Cool B.
Cool B.
 

I went in to order there was one person in front of me he got served then the young ass hole just went back to stocking the fridge with drinks and totally ignored me I left I rang up and explained what had happened and basically got the same treatment bunch of arrogant people so im glad they never took my order and I'll never go back if they treat there customers like that and then you got a wonder what the foods like

Susan
Susan 10 posts
 

First time purchase at Red Rooster Greenvale. Never again. The food had been sitting for who knows how long. Nothing was fresh, everything was lukewarm. They sold 2 tiny pieces of corn a quarter of an inch (I'm not kidding) dark charred and just cold, not sure of the cost. No quality control I guess. I know from experience its no good trying… Read more

to speak to anyone in authority at the store or Head Office for any sort of assistance. Don't waste your money there are much better take-away choices in the area...

Kristie B.
Kristie B. QLD
   Verified

The switch to Pepsi has completely ruined the iconic Red Rooster experience. I am a regular customer who is incredibly disappointed by the decision to remove Coca-Cola products from Red Rooster menus and replace them with PepsiCo. I strictly dislike the taste of Pepsi and find the quality substandard. Not having a Coke option completely ruins the… Read more

meal for me. It actively puts me off visiting Red Rooster regularly, and I am choosing to go elsewhere instead. While I understand that corporate made this switch to get cheaper wholesale pricing, the customer is the one paying the retail cost for the food and drinks anyway. Removing our freedom of choice makes no sense when the costs are passed to us. I strongly urge management to return Coca-Cola brands to the shelves so that paying loyal customers can actually get the iconic Red Rooster experience they expect.

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