Reviews with attachments
Two out of five of my R10 smoke alarms were giving a low battery alarm after 5 years from installing them. Contacted warranty customer support on Friday and replacement items arrived the following week . Excellent customer service from an Australian company. Show reply
UPDATE: Red has sent a technician to replace the faulty alarm. He is one of the most helpful technicians I have met. He not only replaced the alarm, but also installed a wall controller for free, and offered helpful advices. Since then, no more false alarm. This confirms that the previous one was indeed faulty, not because of environmental… Read more · 2
problem.
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I moved to a new house with 7 Red smoke alarms. One of them kept triggering false alarms every 10 minutes, day and night, and it became extremely stressful for my family. I had to turn it off.
I hired a technician from the reputable Queensland Smoke Alarm service to inspect and clean the unit. Their report clearly concluded that the issue was not environmental, but due to a faulty unit, and that it should be covered under warranty. (Screenshot attached.)
Despite this, Red Smoke Alarms refused to honor the warranty, claiming that false alarms are not covered. But from both a consumer’s perspective, and from the technician’s professional assessment, an alarm that triggers every 10 minutes without cause is clearly faulty.
After some back-and-forth, they reluctantly agreed to send a technician, as a “courtesy.” However, in every communication, they kept emphasizing that this was not under warranty, which made me feel as though I was begging for a favor, rather than receiving basic customer service.
The technician was supposed to come in the morning after 9am. I waited at home the entire morning after 9am, but no one showed up. No call, no text. When I followed up, Red told me the technician had come, knocked, and left without making any contact at all.
When I requested a reschedule, the company refused.
As a customer, I find this level of service deeply disappointing. A malfunctioning smoke alarm is not a trivial issue, and the lack of accountability shown by Red was both dismissive and evasive.
I’m writing this review in the hope that other customers will be aware of the risks before purchasing.
I wrote a review regarding my RED smoke alarm system a couple of days ago, I’m now updating the review 13/11/25 In my correspondence with the company KPS (RED Smoke alarms) I requested to Kira (customer service) that I speak with someone higher up. The following day I got a call. I won’t go into the details of the conversation but I will say, I… Read more · 1
was listened to and given a solution, that I was happy with. Today an electrician was sent by KPS to install a different system. The company has been highly responsive and quick to act, to my issue. Apart from the initial customer service response, I found dealing with the company a good experience. I have a higher confidence my new alarm system will be a better experience.
11/11/25 We had RED smoke alarms installed in 2022 and have had nothing but trouble! Alarms going off at all times of the day but mostly early morning. Was advised by Kira today, that the alarms will only work at certain humidity levels. I live in sub tropical Brisbane, 6 months of the year is humid!!! I deemed the product, not fit for purpose.
Keep away from KP Australia Red smoke alarms and emerald smoke alarms,no accountability for their faulty products, I heard all the excuse in the world from this company just not to honour their warranty claim, everything they asked for were provided and yet the receptionist suddenly became a technician and engineer at the same time so to reflected… Read more
,the faulty products is the fault to the household,so if their is Fire in house God knows who will be responsible,it is absolutely a nightmare dealing with with this company.keep away from them at all costs.
I have Red smoke alarms in my hotel and have had nothing but consistent issues with them. I have approximately 14 of them through the building and they are constantly faulty. I have contacted red about their products and they have basically said that they cannot help as the faults are not a warranty issue. 14 alarms and not a warranty issue???… Read more
Very disappointed with support. Can definitely say I would not recommend this smoke detector to anyone e looking at purchasing a smoke detector.
Hi there, thank you for your feedback. As this… Read more
Latest follow-ups
We installed Red Smoke alarms in December 2023 and have regularly lightly vacuumed around each alarm weekly. Recently we are having problems with all 7 of the battery powered alarms and the company is refusing to replace with an improved model. … Read more
Currently our home has no fire alarm protection whilst we wait for resolution of this issue. There is no way I would recommend this product to ant potential purchaser. The 10 year warranty is apparently worthless. Give red battery fire alarms a VERY big miss Bill
Follow-up · As previously stated the issue was resolved through Red moke Alarms apparently some of the alarmd had dead skinks in them and this was the problem. Red supplied a improved version and all is well. Bill
Subsequently KPS have contacted me and we have resolved the situation to my absolute satisfaction. … Read more (+1 reply)
Positive reviews
The tradesman was excellent. Very informative pleaseant friendly and professional. The company were quick to honour the warranty which was very good to see. Happy to recommend. Show reply
After using the wireless interconnect alarms for over 6yrs faultlessly, one developed an issue. I consulted with the service team and followed the instructions, it was deemed a warranty replacement would be issued. The unit was send out promptly via AusPost and I am very happy on choosing and local company that looks after their customer base and will continue to use them in the future. Show reply
I had not long moved into my new apartment and found that the smoke alarm in the bedroom was 'chirping'. I engaged with the chat service and was guided to a page that had a form to fill in to ask for a replacement. Since the date of the unit was less than the advised battery life, I was advised that a replacement unit would be sent out the next… Read more · 1
day. No receipt required, just a photo of the back of the unit showing the date. Very happy with the level of service and outcome (no more chirping!)
Negative reviews
I cannot recommend these smoke alarms based on my experience. A qualified electrician installed five R10RF units in our home in June 2023. The first alarm failed in less than 12 months for no apparent reason. I maintained the units as recommended by regularly vacuuming them to remove dust and keeping them clean. The alarm would repeatedly sound… Read more
and had to be disconnected and replaced because it would trigger again as soon as the 10-minute hush period ended.
Now, only three years after installation, a second unit has developed the same type of fault and is randomly false alarming. In my opinion, having two out of five alarms fail within the first three years is unacceptable for a product marketed with a 10-year lifespan. I would never expect to be replacing multiple units so early in their expected service life.
False alarms aren't just an inconvenience; they undermine confidence in the product and can lead people to disconnect their alarms entirely. The honest truth is I no longer trust this product to perform when it matters most. I have decided to replace all five alarms with a different brand that has stronger reviews and, I hope, better reliability. When it comes to the safety of my family, reliability is non-negotiable and I am fortunate to be in a position where I can afford to cut my losses and install new alarms. My concern is for thoes who can't.
Hi Krystal, Thank you for sharing your feedback.… Read more
Do not use KPS ! Worse company with terrible ethics. We have had nearly every alarm replaced with them through constant beeping, only have have the last claim denied because of specks (and I DO mean specks) of overspray from a roller brush. How on earth would these few “specks” affect the operation of the alarm. They chant the “it clearly says… Read more
not to paint them” excuse to deny the claim. Use your brains. Species of overspray is not painting the alarm. Save your money people. Do NOT go anywhere near this company. They are happy to sell defective products, but to everything possible to deny claims.
Hi Ann, Thank you for taking the time to share… Read more (+1 reply)
Three months after having seven Red smoke alarms installed, they started to randomly go off, day & night. When I contacted the company I was told they must be dirty or insects were causing them to go off & it wasn’t a warranty issue. So much for their “10 year warranty”! Terrible product & customer service & useless warranty, stay away from them!
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Recent reviews
I installed 6 Red R10RF smoke alarms. After 4 years the 10 year battery in one of them was failing. After 5 years the battery in a second alarm started failing (both in winter of course). Red replaced them both under the 10 year warranty without any problems. I completed the online form, explaining the problem and attaching a photo of the failing… Read more · 1
alarm. In both cases they immediately sent replacement alarms which I received within 1 or 2 days. Very happy with the service. I gave the alarms 4/5 because the batteries on 2 of the 6 alarms were lasting no where near the expected 10 year battery life. But I will give them another 1/2 star for their service.
Red Smoke Alarms were terrific! I was totally confused and getting really frustrated with trying to work out what I needed to update our home smoke alarms to meet the new legislation. I have currently have hard wired and battery, not interconnected. I simply told Red Smoke Alarms support team what I had and what I needed. Within an hour I had a… Read more · 1
response with the 4 components with model numbers. I then was able to just search online for a competitive supplier and ordered. Too easy, I highly recommend!
This was my first time dealing with KPS Australia about my RED smoke alarm, and I was very impressed. Their homepage was informative, with helpful product details and basic troubleshooting FAQs. Their response to my warranty application was prompt and positive, and communication from Kira (Customer Service Officer) and the KPS Service Team was… Read more · 1
excellent. Their experienced electrical contractor, Ryan, was outstanding: prompt, reassuring, knowledgeable, very efficient and thorough. Ryan is a true professional and a valuable asset to the company. Overall, my experience with KPS was efficient, professional, and highly reassuring.
I had a problem with one of my installed residential RED alarms chirping randomly approx 3 years after installation. I had difficulty with the online warranty claim form so called the KPS help line. Service was friendly, professional and prompt. After emailing the details of the alarm and the nature of the issue, I was quickly informed that the… Read more · 1
warranty claim was approved. The new replacement alarm arrived in the mail a couple of days later. Very happy!
Fantastic customer service with our warranty claim with helpful advice online and over the phone with Kira. Our claim was approved in 2 hours with a replacement smoke detector in the mail same day via express post at no charge. They stand by their product - cannot go wrong with a 10yr warranty combined with outstanding customer service. Thanks Kira! Show reply
The most amazing customer when i had to claim on warranty - the customer service ladies were outstanding when helping me to pair the new alarm - they went the extra mile and face timed me to help me work out how to do it. They remained so polite calm-and empathetic with me and genuinely wanted to support me. I cant thank you enough for your help and kindness. Show reply
We had Ryan come to check our alarms and offer advice. Excellent knowledge and was able to help us with some trouble shooting. RED were excellent with a quick response time. Show reply
Kira provided fast and friendly assistance. She explained things well and stepped me through the setup process over the phone. We even worked out that our master control unit wasn't working. Which is being replaced. The unit was replaced under warranty and it came in post super fast. Just a note for the company: I watched all the videos that… Read more · 1
were available online and they were very helpfull in explaining how to link all the alarms up. However, there wasn't a video on the situation where you take the alarm down off the ceiling with no backing plate & they don't show you how to turn the alarms on at the back. I worked it out and Kira also walked me through it, but just thought I'd mention it so someone can create a video on it. Thanks again Kira :)
Grate customer service recently had a problem with beeping alarms, their warranty procedures we're easy to follow. Ryan replace faulty alarms and answered all me queries. So nice to be treated professionally Show reply
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I bought 8 RED smoke detectors in 2020. Very satisfied with them. One unit developed a problem so I contacted the supplier. The service was outstanding. The time from my initial contact the receiving a replacement was three days. The process was a simple and the service was friendly and efficient. Highly recommended. Show reply
After completing our warranty replacement for two smoke alarms it was approved in less than 24 hours. The following day replacements arrived. The excellent level of customer service and courtesy provided by Red Alarms is rare from most companies these days Show reply
We had a issue with one of our red smoke detectors, after contacting KPS Australia and describing the issue we were given the option of a service call or having a replacement detector sent with all the information on how to replace it. As it is close to Xmas we opted for replacement which arrived within 3 days. Happy days, problem solved. Great communication and special thanks to Kira. Show reply
As an electrician that has been in the game for 16 years never again will I use RED smoke alarms. On a single installation of 8 alarms, I've had 3 fails. A whopping 37% failure rate. The installed alarms are 4 years old, well short of the stated (worthless) 10yr warranty. Maintained regularly by local compliance company, Kira from (so called?)… Read more
customer service laughed at me when submitting this warranty claim. Never have I experienced such a low level of service from Clipsal, back to them my business will go.
Update: 6/8 alarms have now failed within 4 years. Still no response or assistance from Red Smoke Alarms. Disappointing.
Ryan the technician and Kira in the office have both been amazing and extremely helpful. Ryan is very knowledgeable and explains everything so that not only can I relay the information onto the tenants, but that the tenants also understand. He is quick efficient, and I couldn't highly recommend Ryan enough. Kira has also been great in… Read more
accommodating us sometimes at short notice, she is friendly, and efficient. You have a great team in them. Mary Davies
These were installed by the vendor when they sold the house to us. All 3 10 year battery detectors failed in less than 2 years. Constant low battery beeps and random alarms. The two 240v versions seem to work ok. I’m not going to bother warranty claiming these battery ones as it seems from the reviews here the company isn’t interested in replacing… Read more
these and besides I don’t have the receipt, although the day code indicates they are fairly new. Quality is obviously low so expect the faults will just repeat. We had Clipsal detectors on the last house and had similar issues, although they replaced them all (sometimes more than once). Time to try a different and more brand.
Hi Eric, We’re sorry to hear about your… Read more
Red Smoke Alarms Review: Major Safety FAIL From False Alarms at 3 AM to Zero Detection—Absolutely Unacceptable Installed brand-new, these alarms screamed tormentingly at 3 AM—some environmental excuse from the company, naturally. I didn’t bother contacting them. One year later, after no incidents for a while, I performed my own smoke test—and… Read more
discovered: NONE of them triggered. ALL OF THEM. This product is unfit for purpose. So much for photoelectric detection.
Here’s the breakdown: - Early nights ruined: Brand new system, alarms randomly blaring through the night—some tech spiel about “environmental factors” was blamed. Classic deflection, no actual fix   . - Warranty? What warranty? Warranty claims are rejected with minimal effort—anything that doesn’t suit them is declared non‑warranty, “environmental,” or your fault . - Customer service: non‑existent: Complaints get polite templates. Operators double as untrained engineers. No meaningful follow‑through  . - Design flaw: bugs and dust: Reviews cite spider invasion and dust causing constant beeping. Yet today—with a real smoke test—nothing triggered. That’s a FAIL on both ends  
Final verdict:
Bought a safety device. Got a noise machine that doesn’t detect smoke. And a company that wouldn’t honour its 10‑year warranty if it bit them.
If you value your sleep or your life: choose literally anything else.
Hi Dave, We have millions of our alarms… Read more (+2 replies)
The Red Smoke Alarms have a good review record, guaranteed for 10 years, easy single button test procedure for all alarms and look OK. The major points winner, is with a failure of an alarm battery giving intermittent 'beeps', the warranty was honoured. An email sent with the request for help, was answered immediately and a replacement alarm was sent within 24 hours by delightful staff. If only all companies could operate this way! Show reply
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Hi, We’re sorry to hear about the issues… Read more