Ordered pair of wall taps for bath, on-line. Confirmation stated we would be contacted next business day. That didn't happen. After 1-week of no communication I emailed their service department. They responded stating the request was sent to Penrith store for action. Still no contact. I emailed again. Received a phone call from Penrith store who… Read more
said the order had been transferred to Minchenbury depot. I phoned them and after some difficulty they found my order and it was delivered that day, 2-weeks after ordering, two emails and two phone calls chasing it up. I should have ordered from Amazon and got next day delivery.
They sell PVC tubing by the metre. I asked for a 1cm sample to test its use at home in a project, so I could decide what size to buy - but Reece would not give me a 1cm sample; they only will sell you a 1m minimum, which is too much to "try" and then go back to "try another size". So I went to Mitre10 in Victoria St, Richmond; they happily gave me a 1cm sample of 2 sizes to try. Clark Rubber is also happy to give small samples to try first Show details
Very arrogant and poor customer service. I will never buy again. For split a tap in 2 they told me that everything is wrong and no even know what I have to do. NEVER go to them again Show details
Reviews with attachments
Shocking warranty service – Once again my VERY expensive Nobili Move P/Down Sink Mixer Cp/Bk(5*) $523.60 has failed! Nasty leak. It has now leaked twice now since it was installed. It has a 15 year warranty but just found out after terrible customer service from Reece Warranty Customer Care that I have to arrange a plumber as the labour is only 12 months. Such a rip off.… Read more
You think you are buying a quality product for your dream kitchen but wait, it’s not!!
First they had the gall to tell me I have to disassemble it and replace it with a part they are sending and send the faulty one back! Then they called back and says ok now sending the full item but use a plumber or warranty is void. Just as well they are sending the whole tap as the tiny screw to dislodge the top half is difficult to access let alone view! The tap is a piece of garbage. Wouldn’t recommend Reece or their customer care or the tap! Especially now this is the second repair. It doesn’t get much use so the reason why it has leaked is beyond me! Just seems to be a poor quality item that I now regret having installed in the first place. Customer care also took ages to get anything sorted, still hasn’t arrived, and I placed the warranty call on the 12th oct!
Warranty not worth the paper its written on – My Thermann 5* 26lt unit was fitted 11/02/2015, I have had issues with it running cold/fluctuations much like other reviews. It stopped working all together last night 24/08/2022, 7.5yrs old. The heat exchanger was spilling out water from the unit, all over the electronics and out the casing. still 2.5yrs inside the 10yr warranty!! Told by "Reece… Read more
Customer (lack of) Care" they would replace it with a reconditioned unit and only offer a 12 month warranty! suggesting they are doing me a favour? So let me get this straight, I have 2.5 years left on my unit's warranty, but you are effectively absolving yourselfs of 1.5yrs of my warranty and giving me a second hand unit!! for a grand total of 8.5yrs warranty instead, thus renaging on your 10yr warranty. Nothing like backing your product Hey! No wonder these so called "5 star" units have been discontinued. If there was a minus review I would give it on Reece's aftersales service alone, this product is not fit for purpose. Marketing on website/video; states;- customer peace of mind for the length of the 10/12yr warranty, built in Japan with high grade materials, efficient, unlimited hot water "designed for the Austalian Market" no less. Whilst on this subject , I was told by Customer Care, its not the unit that's at fault, its the town water in Perth blocking my heat exchanger and it blows out. Isn't Perth in Australia? I was also told to test the water for calcium etc. at my local pool shop and advised to look at p13 of the owners manual re warranty subject to water conditions that void the warranty. Guess what, I did! and the water is within the stated range for a warranty claim. but again what about being "Designed for Australian Market" isnt it? Not impressed. still awaiting a response from "Reece (lack of) Customer Care"!!
Kado 4.5 Lux Cistern Leaking Continuously – Our J G King house was handed over in July 2020 and the Kado 4.5 Lux cistern was part of the selection. The plumber was Reece. Of the two cisterns, one leaked very briefly, but the one in the ensuite has been leaking continuously into the bowl for approximately 3-4 months. The first leak was soon after handover. It stopped leaking on its own after… Read more
a couple of weeks. In late August it resumed and Reece attended, changing the float valve. In mid-October, the leak resumed and Reece attended, again replacing the float valve in BOTH cisterns, as the other one had leaked briefly. Within a month, the leak in the ensuite cistern resumed. I filled out a fresh aftersales case, which was ignored. I rang a few days later and asked for a new type of solution, such as a replacement, as it is the third float valve. The agent said that his boss made those decisions, but two weeks on, the boss did not reply. As my contract is with JG King, who has not considered this an "emergency", my only choice is to endure this noisy water torture over Christmas before they get around to my case (including other warranty matters).
I was rebuilding a shower and wanted to ensure that it did not require maintenance for a long time. In April 2024, I bought 2 new spindles for the taps from Reece Plumbing. In May 2025 (just over the 12 months later) the plastic washer components had failed in both taps and need replacing again. I complained to Reece Customer Service. They… Read more
forwarded it to their supplier and no longer replied to me despite 2 further follow ups. Terrible customer service. I will be looking for alternate suppliers for my plumbing jobs going forwards.
We bought Grohe tap mixers from Reece. They appeared blocked and the water was dipping out instead of shooting out. We contacted them and they told us to get our plumber to sort the issue. We had to wait for our plumber to become available and then the plumber worked on the taps and said it is not a plumbing issue. My husband spent half a day… Read more
trying to brainstorm the problem. We waited weeks for a Reece technician to come out. My husband was not home when he arrived to repair the taps. My husband asked if the technician could show him/tell him what the issue was, and the technician said an outright “no!” Our electrician watched the Reese technician repair the taps in 2 minutes. It turned out they were FAULTY and the technician had to repair parts!
It cost us a plumber, half a day of my husband’s time, weeks of having non-functional kitchen taps and terrible rudeness from the company.
There has been no apology from Reece for the inconvenience and costs we incurred. Furthermore, I have no doubt they are aware of the faulty taps - that is why they repaired them in 2 minutes and knew exactly what the problem was.
We will never buy from them again!
Latest follow-ups
Worst custoner service and delay ever. Purchased over $6000 of bathroom products in February 2025 paid cash immediately. Took 3 months to have the major goods delivered in May. Another 3 months to have the final products delivered in July, and a… Read more
few differing stories regarding the delay. 6 months altogether for delivery. Questioned and scrutinised by the manager because he believed I'd received the products. He called my plumber to find out if he'd seen the products delivered. It took my plumber to sort the mess out. Never will I use Reece again. I highly recommend Bunnings as the better option.
Follow-up · Responses to follow up questions regarding our Reece purchase experience:- How did the manager react later? I did not speak to the manager after his initial chat with me (as outlined in my previous review). And the managers initial reaction could be taken as nothing but rude. When you're advise he will send someone to check the order and then… Read more
Recent reviews
We spent almost $40,000 of products believing the products would last. Mizu only sold by Reece is the worst taps ever, continuously leaking, Rocca toilet seat broken ($270 to replace) and internal Gerberit system broken. Customer service at Heidelberg is shocking, attended twice said they would call me back, never did. One year later we built a third bathroom all items brought from Bunnings, no problems at all. Show details
I purchased a new mixer tap and asked for a hot and cold fitting with valve. I also asked for a washing machine fitting. When fitting them I discovered they had sold me three washing machine valves! I went back but they would accept my complaint and I had to buy two new valves. They said it was a miss communication. If you buy a tap with valves it is reasonable to be sold the correct ones Show details
READ TO LEARN WHY YOU DO NOT BUY THERMANN: Temperature inconsistency is REAL.Do not be fooled br Reece Plumbing (owner). They have a designated mouthpiece, Chis, who is trained to feign concern, To promise they are passionate about helping you, asks for photos, tell you it must be the plumbing. Then never hear from [Name Removed] again. New build,… Read more
Thermann in the house, Rinnai in the granny flat. FAMILY OF 5 ALL PREFER TO SHOWER IN THE GRANNY FLAT. In the process of replacing the house one with Rinnai and post its destruction on all social media like the family who destroyed the lemon Jeep. LOOK OUT FOR UPDATES WITH LINKS. CHEERS ED Purchased in May 2023 at Reece (owners). Invoice Number : Supply by buildersHousehold Size: 5 person(s)
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Just a note to express my gratitude for the excellent service I received from Craig at your Compton Road Store at Slack’s Creek. Craig’s has exceptional customer relation skill’s combined with his through product knowledge and friendliness impressed myself my wife greatly. Craig is a wonderful ambassador to Reece plumbing. Please thank him on… Read more
our behalf for all his help. Jane was also very helpful with our enquiries as well.
Bill & Helen Hourigan
Sunnybank Hill’s
Thank you Trish and your assistant, for your dedication (and patience!) in trying to source a very old part for my Water Heater today 11/6/25. New Thermo Couple request, and product research proved elusive - but succeeded after long phone calls and follow-up. Thanks. Show details
I want to extend a massive thank you to Paul at Reece Clayton HVAC. He ensured my ducted heater was delivered on the same day, arriving efficiently before lunch, just as he promised. His guidance and expertise were incredibly valuable. Show details
Ripped off - Charged 3 times more than Bunnings The worse possible Store on South Brisbane, Beeb charged 3 times more than would the identical product is at bunning store when I cancelled the order for getting ripped off they charged me 40% cancellation fee. Please avoid Reece at any costs as it is a ripped off store Show details
Crooked and Denied Warrantee- Avoid buying expensive taps from Them! When a product bought from them supposed to be under warrantee for 15 years ( our just under 10 years since installed) they tried to deny warrantee giving excuses like water quality issues, plumber who installed it put bond agent , corrosion etc , hence it is not under warrantee… Read more
when Martin, their specialist in Melbourne had not even physically seen the tap to be repaired! Had 2 plumbers in, costing me over $500 just to unscrew the kitchen tap. In addition , Reece sent replacement screw of the wrong size as well! When the last plumber managed to unscrew the grub screw, then the handle could not not be undone . So Martin assumed the initial installing plumber glued it. Excuse me Martin, that part cannot be glued and screw was not corroded per the plumber who actually unscrewed the screw.. Read the warrantee 15 YEAR WARRANTY – DOMESTIC USE This warranty covers faults in the product construction, material and assembly. Products which are within 15 years from the date of purchase. So stop this rubbish of excuses. This explained why so many people are dissatisfied with their services and expressed it in social media. Never buy from them.
I had a very positive experience with Reece Hoppers Crossing. I bought a toilet package from them where they mistakenly supplied the wrong cistern. When my handyman called them for the correct product, they said it will take few days to come as they have to get it from neighboring store. However, to the handyman's surprise the product was… Read more
delivered in front of the door in one hour. Reece might be little expensive than others but considering the type of service they provided, I'd say it is worth it. Thanks Reece, Hoppers Crossing.
Reece South Oakleigh – Bunnings sell toilet seat rubber buffers for $3.19 a set of 4 but they are slightly smaller than the ones required for my Caroma toilet seat so I tried Reece, Centre Rd Clayton. Young guy on the counter was helpful and found what I was looking for. However, price he quoted was exorbitant and I said so. His Manager, a tall, fat, bald guy responded… Read more
with "that's too bad." Said I'd have to go elsewhere and he responded with a deadpan "Yes". I've now purchased the buffers on-line for a fraction of the Reece price. This guy is a dinosaur who will soon be out of a job because the customer service you get from your keyboard is far superior to his.
Great customer service very helpful and nice – The staff at Reece plumbing in Port Kennedy were very helpful with leaking cistern specially Grace!! Thank you Grace and staff. The service and knowledge was outstanding. All in good order now
Abrupt customer service staff – Took 2 months to get the spa bath. It’s not what was expected and unusable in the bathroom space. Reece plumbing at Warrnambool refused return therefore refund stating it was a specialised order. Not once did they say it wasn’t returnable if it didn’t work out. They did offer a discount on buying another bath from them. It might be different for others but I found they don’t offer suggestions or guidance when buying items.
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Bunch of turds – When Reece say they can’t help me with a rubber sealing washer but Bunnings can AND gave me the part free of charge, you know there’s something up. Reece you are a bunch of turds
Don't buy, broken in 1 year, no aftersales service or honouring the warranty – My Henden Salt And Mineral Chlorinator stopped working. I went into Reece Belconnen as they had supplied the product. It took them over 4 days to log a warranty claim, and this was only because I phoned to follow up with them that action was taken. Reece referred me to the product supplier to deal with the matter. Reece logged an aftersales… Read more
issue with Davey Water Products Pty Ltd on 21/11/2024. (Reference number is 00249555), notifying me a representative would be in contact with me directly. To date I have made 4 follow-ups with Davey Water Products and each time they are not able to provide a way forward other than to say they are awaiting information from Reece Belconnnen. I also get told each time that someone would phone me back. To date no one has called me back. So now I enter summer with a pool going green, holidays ahead, and no one cares about my issue. Take this as a warning if you are a potential customer not to buy this product as there is no service if it breaks.
Kado Era 0 Star - Not worth the paper the warranty is printed on. - Reece 5 star – Bought this $803 tap prior to a kitchen build. Subsequently it sat in the box for 2 months as you can imagine. After 10 months of use the tap spout came loose and was hanging by the hose.. No worries, 10yr warranty. Reece were great and logged the job immediately. I had a response from the supplier and they were organising a plumber to come and… Read more
fix it. They ended up sending us videos of how to fix the tap ourselves. Easy, even though they originally said there was no screw, but that’s another problem. 1 month later, same problem. What's happening is when you rotate the tap to the right sink its undoing the collar. When you move to the left it does not tighten it backup. For the price I would have expected more. Anyway. Now it's past 12 months so I need to drive an hour to pick up the replacement. Organise a plumber at my expense to fit it. Then I need to drive another hour to return the faulty product. Refund is not an option as Reece don't stock them so don't sell many I assume. I can see why now.
5 Stars for Reece 0 Stars for the Kado Era Kitchen pull out mixer
If Reece choose to sell Posh Canterbury sink mixers so should stock replacement cartridges – I purchased 4 Posh Canterbury sink mixers in February this year from Reece Plumbing in Bunbury So still under warranty. One of the mixer cartridges has failed in only 4 months of use, and made the mixer inoperable. I went to Reece Bunbury on Saturday morning 16th November to get a replacement cartridge. They informed me they do not stock… Read more
cartridges for this particular mixer and that I would have to wait for a new cartridge to be posted from the importer/agent. Well, that means I will be without water in that particular sink until it arrives. This I think is totally unacceptable. In my mind, if they sell the mixer they should at least stock new cartidges.
No idea about Pool Products – Reece Irrigation and Pools .What a joke. Recommended a Heat Pump for my pool to be a 12kw for 96000 litres while other pool shops suggested minimum 19 kw. Purchased the 12 kw and did nothing to warm my pool. Supposed to be experts in pools haha. Argumentative customer service when suggesting they are wrong Went to a business called Pool Guys in… Read more
Adelaide and they sorted my pool with a 19kw and now have Heat and swimming in my pool. And further more the customer service from Pool Guys and especially Dave and his installers was sensational . Suggest Reece stick to pipe and fittings and NOT POOLS
Terrible customer support – I went to Reece Brunswick to buy some square ceiling vents for an evaporative cooler. Reece had been recommended by another retailer and on the website it looked like Reece stocked the product i was looking for and i had an example with me. They did not have the product at Brunswick, and i was directed to Fairfield. I asked if he could check the… Read more
computer to see if they have it - not possible even though the shops are linked because he didn't know the code!! The opposite experience to other retailers who searched both their database and google for me. Have bought the products online and won't go back to Reece again.
Ridiculously bad customer service – I spoke to '[Name Removed]' I think? A middle aged man, who I wanted some advice and help from. This was the Claremont, WA shop. From the initial shoulder shrug and disinterest to the answer he gave, when I asked him a question, he could not have been ruder! Is this because I am an older female, I wonder - or is this his normal behaviour? I… Read more
had a damaged toilet seat that I showed him, asking if he knew what might have caused the discolouration (just out of interest - I was planning to buy a replacement) and he said - and I quote: "That's not my problem"! Stunned by this ridiculous reply, I went on to ask how easy it would be to find a matching size, he told me .... "you might just have to buy a new toilet"!! Wow.... This guy holds down a job in customer service! Anyway, I went somewhere else and bought a toilet seat a couple of hours later, no problem. Shame on this bloke for being so rude and for being so wrong too.
Poor quality products with recurring issues. Posh Mirror Cabinet – Recurring issues with the same product. "Customer Care" wanted me to pay for the replacement parts which were highly inflated like most spare parts. Waste of money buying Bristol range at Reece. Imagine a mirror cabinet for a bathroom that you then say is sensitive to moisture. Pretty sure most bathrooms have moisture at some point. Show details
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