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Reece

Reece

2.4 from 109 reviews · View Statistics

Reviews

2.4

109 reviews
5
(34)
4
(3)
3
(2)
2
(8)
1
(62)
  • Product Quality
    2.7 (22)
  • Return Claim MadeYes (5) · No (19)
  • Customer Service
    2.6 (24)
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fred

fredGippsland, VIC

Poor salesman

published

Went to reece for help expecting them to be knowledgeable on simple sink waste fittings. Had diagrams and still sold the wrong sized product. Was told by salesman he didn't know and to get a plumber. It will be Bunnings from now on.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMorwell
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Ralph

RalphSouth East Queensland, QLD

  • 3 reviews

Reece getting out its duty to provide a warranty of obligations under the ACL

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCapalaba QLD
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PGThirteen

PGThirteenSydney, NSW

  • 2 reviews
  • 2 likes

American standard toilet

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Ian A.

Ian A.Sydney, NSW

Great taps !

published

Purchased a pair of Bristol wall top assemblies for my shower and the plumber installed them today definitely recommend buying from Reece bathroom life In Kirawee they we’re great to deal with.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKirawee
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Hels

HelsGreater Melbourne (Outer), VIC

  • 5 reviews

excellent customer service!

published

Great service from the call centre staff, the following up phone call to book the appointment and David was fantastic when he came to fix the problem. Great Work Team!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Michael

MichaelHunter Region, NSW

Roca Toilets

published

I am a building inspector and purchased 3 Roca toilets that Reece source under their own label. The toilets constantly leak and are of poor quality. Reece refused to offer any sort of service even though I firmly believe the toilets are not fit for purpose. Thankfully I only purchased the toilets from Reece and the rest of my supplies were from another company. I would not recommend dealing with this company paying top dollar for products that are not fit for purpose.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNewcastle
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Chris

ChrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

Nothing but trouble from the get go

published

I ordered a kitchen tap mixer and was advised that it would arrive on a given date. I called two days after the planned date of arrival to find out what was happening and was advised that the tap mixer hadn’t been ordered. When it finally arrived the plumber recommended by Reece did not install the tap mixer properly and flooded my kitchen. I hired a different plumber but then Reece advised that they would fix it so I cancelled my plumber. I ended up spending $1400 and ended up with a broken tap mixer and to date it has not been fixed. Worst customer experience ever.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Bathroom Life Richmond Victoria
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Finn

FinnMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Reece 5 stars, Kado 1 .

published

I don't have a problem with Reece, as I've always had excellent service. But, the Kado toilet cistern is a nightmare. I've had the cistern replaced, as it was leaking, and 1 year later, as it still leaks, I would advise do not buy this product, as it constantly leaks from the cistern into the bowl. One plumber told me it was because of a reservoir that overflows, (still leaking!) another said that there was an issue with cistern, and he replaced it. Do not buy Kado toilets.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPort Adelaide
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Next to nil customer service

published

Agree with the reviewer of the South Melbourne branch and their poor customer service - also their North Melbourne branch has next to nil customer service. Young snobs running the place, no service manners, asking for help like drawing blood from a stone. First guy no clue the second one a bit more of a clue but both made me feel as more of a burden as a customer than someone they were genuinely interested in going out of their way to help. Not a positive experience in the least. They don't deserve a positive recommendation. You want customers - at least pretend to like them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Melbourne, MacCaulay Rd
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irene

ireneSydney, NSW

  • 11 reviews
  • 6 likes

Helpful

published

Jaydeen from online chat was extremely helpful when I wanted to buy a toilet, they didnt have what I wanted but with all the information she gave me, I ordered one elsewhere that had what I wanted - it is not as simple as saying I will have that one lol - Jarrod from Kirrawee store was very helpful with my purchase that I was waiting for and is having it delivered today.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationon line but went to Kirrawee
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ROCA GAP Toilets

published

ROCA the GAP Toilets are solely sold by Reece, I have had nothing but trouble with Broken soft close seats. Now one of the toilets is leaking , and they wont send someone out. Say I need to get a plumber to confirm first.

Move to someone else. This company has poor customer service and dont stand by their products

Product Quality
Customer Service
Incentivised ReviewNo
Store Locationmentorne
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Jason B.

Jason B.Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 3 likes

Ridiculous pricing

published

Was a loyal Reece customer since finishing my apprenticeship as they always looked after my previous boss, however after many price rises and poor product quality switched over to tradelink and samios I am now saving 30% on materials every year

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Sal

SalGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

No wonder store was empty

published

Just left Reece Bathroom life in Richmond. I was the only customer in store. I counted 6-7 staff. All sitting scattered around store on computers. Some in conversation with each other. Not one got up to ask if I needed any help -or even acknowledged my presence. I was in there for 10-15 minutes. And then decided to take our business elsewhere.

Customer Service
Incentivised ReviewNo
Store LocationReece Bathroom Life Richmond
  • Verified customer

Challenging customer support.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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DeeDee

DeeDee

  • 2 reviews

not great

published

I went 3 times to the shop in Greenacre to purchase a product but in the end they could not provide it although the first time I rang they assured me they had it. I found another plumbing supply and they provided the item first time. I don't recommend Reece plumbing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGreenacre, NSW
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nic

nicGreater Melbourne (Inner), VIC

Excellent. They stand by their product.

published

Having lost a invoice in order to activate a warranty, every person I spoke to at Reece took great time and listened in order to help solve the problem. In the end the product was out of warranty but they went above and beyond to stand by their product regardless and went to great lengths in order to fix the problem. They stood by their product (when they didn't have to!), were honest, fixed the problem and showed rarely seen accountability and excellent old fashioned customer service. very impressed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClayton
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Kevin

KevinGreater Melbourne (Outer), VIC

Abbotsford VIC staff ignorant

published

Was going to say go see for yourself but don’t , don’t. Go to Richmond only a couple of km away, seriously each time l go there the staff stuff you around they don’t care how long you’re there for , wouldn’t normally write a review but last time visiting inward goods was a joke

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAbbotsford VIC
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RachelHR

RachelHRGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Excellent service and support

published

Renovating a bathroom and kitchen. I'm fussy and want great quality products and I want good service too. I got both from Chantelle at Reece Bathroom Life in Heidelberg. I have chose tap ware, sinks and shower rose and I am thrilled with them. For product knowledge and service you can't go past Reece Bathroom Life.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Bathroom Life Heidelberg
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Teeranuch S.

Teeranuch S.Greater Melbourne (Inner), VIC

  • Verified customer

Sales staff scolded me

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Armadale
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BIPIN99

BIPIN99BLACKTOWN

  • 2 reviews
  • 1 like

Shocking and worst service I ever had any where so far is in Reece

published

Went to buy a 100mm coupling in marsdenpark reece on 19/07/2019 around 14.50 and sales girl was angry and talking herself when I ask her to show for more products. Not paid any attention to customer and talking on my back when I was leaving as I dont want that product.

Incentivised ReviewNo
Store LocationMarsdenpark
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Questions & Answers

Deni

Deniasked

We have the Kado deluxe basins in our house in the past 4 years all three of them have cracked around the plug hole , what would’ve caused this??

No answers

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