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Reece

Reece

2.4 from 102 reviews

Reviews

(31)
(3)
(2)
(8)
(58)
  • Product Quality
    2.7 (14)
  • Return Claim MadeYes (3) · No (14)
  • Customer Service
    2.4 (18)

Sth Melb: Need to learn definition of customer service

published

Stood in showroom in Sth Melbourne store for at least 8 minutes waiting for a staff member to speak with me. Male older staff member appeared to be enjoying socialising with his brofriend. Not once did he make any attempt to acknowledge me. Nor did I see any other member of staff. Took my money elsewhere.

Customer Service
Return Claim MadeNo
Store LocationReece South Melbourne
FMD

FMDGreater Melbourne (Outer), VIC

Dangerous driving.

published

Reece Ute turning driving in Carrum Downs area turning into Sandhurst with registration starting 1LY, on 20/2/2020 at 5 pm, perhaps you need to consider the company logo on the sides your Ute is a strong identifier of who you are. Reported.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarrum downs
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irene

ireneSydney, NSW

  • 9 reviews

Helpful

published

Jaydeen from online chat was extremely helpful when I wanted to buy a toilet, they didnt have what I wanted but with all the information she gave me, I ordered one elsewhere that had what I wanted - it is not as simple as saying I will have that one lol - Jarrod from Kirrawee store was very helpful with my purchase that I was waiting for and is having it delivered today.

Customer Service
Return Claim MadeNo
Store Locationon line but went to Kirrawee
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ROCA GAP Toilets

published

ROCA the GAP Toilets are solely sold by Reece, I have had nothing but trouble with Broken soft close seats. Now one of the toilets is leaking , and they wont send someone out. Say I need to get a plumber to confirm first.

Move to someone else. This company has poor customer service and dont stand by their products

Customer Service
Product Quality
Store Locationmentorne
Jason B.

Jason B.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Ridiculous pricing

published

Was a loyal Reece customer since finishing my apprenticeship as they always looked after my previous boss, however after many price rises and poor product quality switched over to tradelink and samios I am now saving 30% on materials every year

Customer Service
Product Quality
Return Claim MadeNo
Sal

SalGreater Melbourne (Metropolitan), VIC

  • 2 reviews

No wonder store was empty

published

Just left Reece Bathroom life in Richmond. I was the only customer in store. I counted 6-7 staff. All sitting scattered around store on computers. Some in conversation with each other. Not one got up to ask if I needed any help -or even acknowledged my presence. I was in there for 10-15 minutes. And then decided to take our business elsewhere.

Customer Service
Store LocationReece Bathroom Life Richmond
  • Verified customer

Challenging customer support.

published
Customer Service
Product Quality
Return Claim MadeYes
DeeDee

DeeDee

  • 2 reviews

not great

published

I went 3 times to the shop in Greenacre to purchase a product but in the end they could not provide it although the first time I rang they assured me they had it. I found another plumbing supply and they provided the item first time. I don't recommend Reece plumbing.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGreenacre, NSW
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nic

nicGreater Melbourne (Inner), VIC

Excellent. They stand by their product.

published

Having lost a invoice in order to activate a warranty, every person I spoke to at Reece took great time and listened in order to help solve the problem. In the end the product was out of warranty but they went above and beyond to stand by their product regardless and went to great lengths in order to fix the problem. They stood by their product (when they didn't have to!), were honest, fixed the problem and showed rarely seen accountability and excellent old fashioned customer service. very impressed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationClayton
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Bathroom Shops

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Kevin

KevinGreater Melbourne (Outer), VIC

Abbotsford VIC staff ignorant

published

Was going to say go see for yourself but don’t , don’t. Go to Richmond only a couple of km away, seriously each time l go there the staff stuff you around they don’t care how long you’re there for , wouldn’t normally write a review but last time visiting inward goods was a joke

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAbbotsford VIC
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RachelHR

RachelHRGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Excellent service and support

published

Renovating a bathroom and kitchen. I'm fussy and want great quality products and I want good service too. I got both from Chantelle at Reece Bathroom Life in Heidelberg. I have chose tap ware, sinks and shower rose and I am thrilled with them. For product knowledge and service you can't go past Reece Bathroom Life.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReece Bathroom Life Heidelberg
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Teeranuch S.

Teeranuch S.Greater Melbourne (Inner), VIC

  • Verified customer

Sales staff scolded me

published
Customer Service
Return Claim MadeNo
Store LocationReece Armadale
BIPIN99

BIPIN99BLACKTOWN

  • 2 reviews

Shocking and worst service I ever had any where so far is in Reece

published

Went to buy a 100mm coupling in marsdenpark reece on 19/07/2019 around 14.50 and sales girl was angry and talking herself when I ask her to show for more products. Not paid any attention to customer and talking on my back when I was leaving as I dont want that product.

Store LocationMarsdenpark
Adamsnel

AdamsnelMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Attrocious customer service, Reece Plumbing, Stepney SA

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNelson Street, Stepney, Adelaide SA
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DJL

DJLSouth East Queensland, QLD

  • 4 reviews
  • 6 likes

Part Replaced in 24 hours

published

We had a problem with the flush system on one of our toilets, of our recently constructed home.
We went to Reece for advice on how to fix. Jared at Labrador stopped his lunch and spent 20 minutes on the computer chasing the details of what we had install. Found the part numbers and raised a service call request. A couple hours later we got a call from their service department letting us know that a service technician would be in touch.
The next day the service technician called, arrived 50 minutes later and replaced the faulty flush system.
Brilliant service. Well done Reece

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReece Plumbing, Labrador, Gold Coast
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Bathroom Shops

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Whitey

WhiteySouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Ignorant staff

published

I walked in and asked for a replacement laundry tub overflow, although I couldn't supply the brand as I couldn't see it, I had the broken fitting complete with part number. Well the bloke behind the counter just told me as the law states you must have a waste overflow outlet in your floor so what I had could not be from a laundry tub. I then explained that I removed it and it was definately from the laundry tub but he wouldn't have any of that and new better. I left amused at both his lack of knowledge and ignorance of the fact that they can and do in fact have overflows. Got home put the part number in search and drove to Strathpine and picked up the exact fitting, they had 11 in stock. EX Reece customer now.

Customer Service
Return Claim MadeNo
Store LocationReece Plumbing Morayfield Rd Morayfield
bruiserp1

bruiserp1Sydney, NSW

Thank God for Karen !

published

Can’t recommend Karen from the Moorebank store highly enough!!!! She transformed our bathroom disaster to a beautiful room!. I honestly thought that it was impossible ! Very impressed with her product knowledge and style suggestions. So glad that I listened to the friends who told me to travel 2 hrs to see her. Nearly didn’t but so glad that I did. A serious hidden gem in the Reece company and more than worth the effort to travel. Reece - whatever you are paying her it is not enough. Spoke to people at other stores. Most were helpful but nowhere near Karen’s level and quality of service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoorebank
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Nightmare don’t buy anything from them

published

Delivered as faulty and took ages to replace. Replaced with another faulty and it has 7 yr warranty and asked to replace but a part of the product is outsourced and they say it’s out of warranty now. They make whatever excuses not to fix the problem. Don’t trust them at all.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationIpswich
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deenick

deenickSouth-Eastern Region, NSW

  • 2 reviews

Service A1

published

Reece at Belconnen in the ACT is a well stocked store of plumbing and watering parts and equipment. Staff at the store have shown professionalism and helpful. Whilst only buying small items for personal use

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelconnen ACT
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Jeff

JeffMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Disgraceful prices

published

My fault for not shopping around but paid $73/ 6m length of 80 dia DWV pipe. Bunnings advertises it for $39/6m length. Fittings were similar disgraceful difference. No next time for these guys.

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Questions & Answers

Deni

Deniasked

We have the Kado deluxe basins in our house in the past 4 years all three of them have cracked around the plug hole , what would’ve caused this??

No answers

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