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Reece

Reece

2.4 from 120 reviews · View Statistics

Reviews

  • Product Quality
    2.5 (30)
  • Return Claim MadeYes (6) · No (27)
  • Customer Service
    2.5 (33)
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MIT

MITSydney, NSW

  • Verified customer

Terrible Customer Service

published

we purchased Basins from Reece, but all showed the cracked in two years. Reece admitted that is quality issue and replaced all basins. But we cannot use the new basins after replaced because of leaking between tap and basin. we called customer care and request the plumber to fix the leaking, but got the reply that the plumber is busy. It took about 3 weeks and we have kept to contact Reece Customer Care but no proper reply.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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dgwatson74

dgwatson74Metropolitan Adelaide, SA

Rip off

published

I needed some 25 mm Blue line water pipe 200meter long roll for a new water trough.
Reece $438, I even called a different store to check that price was correct.
How they justify that I have no idea........ Bloody rip off.
Just for comparison.

tradelink $236.70

local irrigation shop $200

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMt Barker and North East road
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AussieCozzie

AussieCozzieSydney, NSW

  • 3 reviews
  • 1 like

Great choices good service

published

We were recommended to go to Reece as it has lots of good choices and we were given great assistance when selecting everything for our new house. It's confusing when there is so much you have to choose thanks Reece Camden great job !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Worst customer service

published

When into the showroom only customer there and the ladies just sat at there desks talking and no help was offered. So I walked out and took my business elsewhere

Incentivised ReviewNo
Store LocationMorayfield
Chris G

Chris GMetropolitan Adelaide, SA

Great Aftersales Care

published

I recently purchased an expensive toilet suite from Reece, Stepney. Sadly, for me, it developed an intermittent fault - the cistern randomly started dribbling into the bowl. Not only was it wasting water, it also made annoying noises. Reece customer care sent repair plumbers to my home on a number of occasions, replacing both the inlet and outlet valves before the problem was sorted. This was all done at Reece's expense. At no time did the service consultant make me feel stupid - the toilet was not always misbehaving when the serviceman attended. The service consultant was polite, caring and took my issue seriously (as did the serviceman). I was very impressed by Reece's customer care.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStepney, SA
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dawdl

dawdlAU

  • 3 reviews
  • 3 likes
  • Verified customer

Reece Plumbing - Never Again!

published

Could have bought online but decided to support local business.
Thanks for charging me $89.65 for a $20.00 product.
You wonder why people dont shop local.
Merry Xmas
See you never!

  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNowra NSW
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Ash

AshGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Kado 4.5 Lux Cistern Leaking Continuously

published
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAs part of a JG King house, Melbourne VIC
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Steve T.

Steve T.South East Queensland, QLD

Don't use unless you're a tradie

published

Not happy customer. Went to Yatala for a shower bunting. Told to go to Beenleigh store. Get to Beenleigh store and told don't have item. Sold another item only to find out I paid twice the price of the local hardware store price.
I have the feeling that they don't like retail walk-ins and played with me, especially after Beenleigh called Yatala in front of me. Things said and smirks. Happy to stay away.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationYatala and Beenleigh
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Jay

JaySydney, NSW

  • 3 reviews

Posh Domaine CC Rimless Toilet Suite product code 9508004

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Blacktown
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Mandy J

Mandy JMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Great service at Reece Goodwood Road Daw Park store

published

We popped in to Reece at Daw Park and had great service from Pheobe who had excellent product knowledge and was really helpful - friendly, explained all that we wanted to know. We have lots of knowledge and brochures which will really help our planning and thought processes. Well worth a visit as service was top notch.

Incentivised ReviewNo
Abc123

Abc123Perth, WA

  • 3 reviews
  • 1 like

Poor product

published

Purchased a Mixup Soothe pull down mixer in April 2018. The product lasted until September 2019 and was replaced by Reece. The replacement lasted 1 year and needs to be replaced. Reece are selling the product fir over $400 and trying to blame water pressure, but as a domestic item in a new build, this cannot be correct.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationClarkson, WA
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fred

fredGippsland, VIC

Poor salesman

published

Went to reece for help expecting them to be knowledgeable on simple sink waste fittings. Had diagrams and still sold the wrong sized product. Was told by salesman he didn't know and to get a plumber. It will be Bunnings from now on.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMorwell
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Ralph

RalphSouth East Queensland, QLD

  • 3 reviews

Reece getting out its duty to provide a warranty of obligations under the ACL

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCapalaba QLD
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PGThirteen

PGThirteenSydney, NSW

  • 2 reviews
  • 2 likes

American standard toilet

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Ian A.

Ian A.Sydney, NSW

Great taps !

published

Purchased a pair of Bristol wall top assemblies for my shower and the plumber installed them today definitely recommend buying from Reece bathroom life In Kirawee they we’re great to deal with.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKirawee
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Hels

HelsGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

excellent customer service!

published

Great service from the call centre staff, the following up phone call to book the appointment and David was fantastic when he came to fix the problem. Great Work Team!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Michael

MichaelHunter Region, NSW

Roca Toilets

published

I am a building inspector and purchased 3 Roca toilets that Reece source under their own label. The toilets constantly leak and are of poor quality. Reece refused to offer any sort of service even though I firmly believe the toilets are not fit for purpose. Thankfully I only purchased the toilets from Reece and the rest of my supplies were from another company. I would not recommend dealing with this company paying top dollar for products that are not fit for purpose.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNewcastle
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Chris

ChrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

Nothing but trouble from the get go

published

I ordered a kitchen tap mixer and was advised that it would arrive on a given date. I called two days after the planned date of arrival to find out what was happening and was advised that the tap mixer hadn’t been ordered. When it finally arrived the plumber recommended by Reece did not install the tap mixer properly and flooded my kitchen. I hired a different plumber but then Reece advised that they would fix it so I cancelled my plumber. I ended up spending $1400 and ended up with a broken tap mixer and to date it has not been fixed. Worst customer experience ever.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Bathroom Life Richmond Victoria
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Finn

FinnMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Reece 5 stars, Kado 1 .

published

I don't have a problem with Reece, as I've always had excellent service. But, the Kado toilet cistern is a nightmare. I've had the cistern replaced, as it was leaking, and 1 year later, as it still leaks, I would advise do not buy this product, as it constantly leaks from the cistern into the bowl. One plumber told me it was because of a reservoir that overflows, (still leaking!) another said that there was an issue with cistern, and he replaced it. Do not buy Kado toilets.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPort Adelaide
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Next to nil customer service

published

Agree with the reviewer of the South Melbourne branch and their poor customer service - also their North Melbourne branch has next to nil customer service. Young snobs running the place, no service manners, asking for help like drawing blood from a stone. First guy no clue the second one a bit more of a clue but both made me feel as more of a burden as a customer than someone they were genuinely interested in going out of their way to help. Not a positive experience in the least. They don't deserve a positive recommendation. You want customers - at least pretend to like them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Melbourne, MacCaulay Rd
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Questions & Answers

Deni

Deniasked

We have the Kado deluxe basins in our house in the past 4 years all three of them have cracked around the plug hole , what would’ve caused this??

1 answer
RBL
RBL

Our house is full of Kado classic stuff unfortunately and we have had a lot of problems with it, the quality is just poor in general it seems.

Get an answer from our members

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