Went to reece for help expecting them to be knowledgeable on simple sink waste fittings. Had diagrams and still sold the wrong sized product. Was told by salesman he didn't know and to get a plumber. It will be Bunnings from now on.
Reece getting out its duty to provide a warranty of obligations under the ACL
We bought Alder Tapware Vito Bertoni dual shower head for $800 only for it to have developed a crack in shaft under 3 years from installation in our new home. We contacted Reece Capalaba as we had sourced all of our bathroom products for our house. We were fobbed off to Alder Tapware as Reece only give you a 'warranty' from their suppliers. This is contrary to the Australian Consumer Law. It was absolute joke dealing with Alder Tapware (subject to another review) as the person handling the warranty couldn't even get my name correct. Anyway, the...point is that an Australian national retailer palms off its customers to its suppliers for warranty claims - this is totally unacceptable. The sales person even admitted that Reece is only the 'middle man'. He couldn't even give me details of the person I could escalate this issue to in Reece. Very disappointed at a lack customer service or even agreeing to stand behind the products. Stay away from this company if you are making large purchases for a new home or reno as they will not stand behind their obligations and will palm you off to third parties.
American standard toilet
Reece own brand that is very poor quality.
Blankets have nothing on this thing.
Has an unbelievable ability to allow Shi*t to stick to it.
Forget the burnouts in the car park... This is like a logging operation.
Full logs seemingly strapped to the bowl.
Great taps !
Purchased a pair of Bristol wall top assemblies for my shower and the plumber installed them today definitely recommend buying from Reece bathroom life In Kirawee they we’re great to deal with.
I am a building inspector and purchased 3 Roca toilets that Reece source under their own label. The toilets constantly leak and are of poor quality. Reece refused to offer any sort of service even though I firmly believe the toilets are not fit for purpose. Thankfully I only purchased the toilets from Reece and the rest of my supplies were from another company. I would not recommend dealing with this company paying top dollar for products that are not fit for purpose.
Nothing but trouble from the get go
I ordered a kitchen tap mixer and was advised that it would arrive on a given date. I called two days after the planned date of arrival to find out what was happening and was advised that the tap mixer hadn’t been ordered. When it finally arrived the plumber recommended by Reece did not install the tap mixer properly and flooded my kitchen. I hired a different plumber but then Reece advised that they would fix it so I cancelled my plumber. I ended up spending $1400 and ended up with a broken tap mixer and to date it has not been fixed. Worst customer experience ever.
Reece 5 stars, Kado 1 .
I don't have a problem with Reece, as I've always had excellent service. But, the Kado toilet cistern is a nightmare. I've had the cistern replaced, as it was leaking, and 1 year later, as it still leaks, I would advise do not buy this product, as it constantly leaks from the cistern into the bowl. One plumber told me it was because of a reservoir that overflows, (still leaking!) another said that there was an issue with cistern, and he replaced it. Do not buy Kado toilets.
Next to nil customer service
Agree with the reviewer of the South Melbourne branch and their poor customer service - also their North Melbourne branch has next to nil customer service. Young snobs running the place, no service manners, asking for help like drawing blood from a stone. First guy no clue the second one a bit more of a clue but both made me feel as more of a burden as a customer than someone they were genuinely interested in going out of their way to help. Not a positive experience in the least. They don't deserve a positive recommendation. You want customers - at least pretend to like them.
Jaydeen from online chat was extremely helpful when I wanted to buy a toilet, they didnt have what I wanted but with all the information she gave me, I ordered one elsewhere that had what I wanted - it is not as simple as saying I will have that one lol - Jarrod from Kirrawee store was very helpful with my purchase that I was waiting for and is having it delivered today.
ROCA GAP Toilets
ROCA the GAP Toilets are solely sold by Reece, I have had nothing but trouble with Broken soft close seats. Now one of the toilets is leaking , and they wont send someone out. Say I need to get a plumber to confirm first.
Move to someone else. This company has poor customer service and dont stand by their products
Was a loyal Reece customer since finishing my apprenticeship as they always looked after my previous boss, however after many price rises and poor product quality switched over to tradelink and samios I am now saving 30% on materials every year
No wonder store was empty
Just left Reece Bathroom life in Richmond. I was the only customer in store. I counted 6-7 staff. All sitting scattered around store on computers. Some in conversation with each other. Not one got up to ask if I needed any help -or even acknowledged my presence. I was in there for 10-15 minutes. And then decided to take our business elsewhere.
- Verified customer
Challenging customer support.
I have recently purchased several products from Reese plumbing, spending $1100.00. When approached the supplying Reece branch with concerns about one of these products I initially received a positive response and a request for further information via email.
The subsequent response to my email was adversarial, my issue was not the the product was defective but that it was not fit for purpose. The response from Reese was that the mixer tap has been installed and used so we may not be able to offer an exchange. I challenge anyone to assess the pe...
I went 3 times to the shop in Greenacre to purchase a product but in the end they could not provide it although the first time I rang they assured me they had it. I found another plumbing supply and they provided the item first time. I don't recommend Reece plumbing.
Excellent. They stand by their product.
Having lost a invoice in order to activate a warranty, every person I spoke to at Reece took great time and listened in order to help solve the problem. In the end the product was out of warranty but they went above and beyond to stand by their product regardless and went to great lengths in order to fix the problem. They stood by their product (when they didn't have to!), were honest, fixed the problem and showed rarely seen accountability and excellent old fashioned customer service. very impressed.
Abbotsford VIC staff ignorant
Was going to say go see for yourself but don’t , don’t. Go to Richmond only a couple of km away, seriously each time l go there the staff stuff you around they don’t care how long you’re there for , wouldn’t normally write a review but last time visiting inward goods was a joke
Excellent service and support
Renovating a bathroom and kitchen. I'm fussy and want great quality products and I want good service too. I got both from Chantelle at Reece Bathroom Life in Heidelberg. I have chose tap ware, sinks and shower rose and I am thrilled with them. For product knowledge and service you can't go past Reece Bathroom Life.
- Verified customer
Sales staff scolded me
Wish I could give 0 star as I got scolded by [name removed] from Reece Armadale when I contacted after the purchase, asking for my tax invoice by items (ATO compliant invoice).
The story was, I made a phone purchase of goods worth nearly $3000. [name removed] was very nice before I made a purchase. After the delivery, I couldn't find a tax invoice in the delivery so I called to request a tax invoice by items. She kept sending me customer orders so I sent her an ATO definition of what tax invoice is. She then sent me the tax invoice with descri...ption "payment of deposit of customer order", which is not what I've asked for. So I called the store to discussed. She started scolding me over the phone and asked me whether I was aware of how big Reece was and told me that Reece has been using the same accounting system since 1920 (I doubt that) so their invoices could never be wrong.
Shocking and worst service I ever had any where so far is in Reece
Went to buy a 100mm coupling in marsdenpark reece on 19/07/2019 around 14.50 and sales girl was angry and talking herself when I ask her to show for more products. Not paid any attention to customer and talking on my back when I was leaving as I dont want that product.
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