- Verified customer
Terrible Customer Service
we purchased Basins from Reece, but all showed the cracked in two years. Reece admitted that is quality issue and replaced all basins. But we cannot use the new basins after replaced because of leaking between tap and basin. we called customer care and request the plumber to fix the leaking, but got the reply that the plumber is busy. It took about 3 weeks and we have kept to contact Reece Customer Care but no proper reply.
I needed some 25 mm Blue line water pipe 200meter long roll for a new water trough.
Reece $438, I even called a different store to check that price was correct.
How they justify that I have no idea........ Bloody rip off.
Just for comparison.
local irrigation shop $200
Great choices good service
We were recommended to go to Reece as it has lots of good choices and we were given great assistance when selecting everything for our new house. It's confusing when there is so much you have to choose thanks Reece Camden great job !
Great Aftersales Care
I recently purchased an expensive toilet suite from Reece, Stepney. Sadly, for me, it developed an intermittent fault - the cistern randomly started dribbling into the bowl. Not only was it wasting water, it also made annoying noises. Reece customer care sent repair plumbers to my home on a number of occasions, replacing both the inlet and outlet valves before the problem was sorted. This was all done at Reece's expense. At no time did the service consultant make me feel stupid - the toilet was not always misbehaving when the serviceman attended. The service consultant was polite, caring and took my issue seriously (as did the serviceman). I was very impressed by Reece's customer care.
- Verified customer
Reece Plumbing - Never Again!
Could have bought online but decided to support local business.
Thanks for charging me $89.65 for a $20.00 product.
You wonder why people dont shop local.
See you never!
Kado 4.5 Lux Cistern Leaking Continuously
Our J G King house was handed over in July 2020 and the Kado 4.5 Lux cistern was part of the selection. The plumber was Reece. Of the two cisterns, one leaked very briefly, but the one in the ensuite has been leaking continuously into the bowl for approximately 3-4 months. The first leak was soon after handover. It stopped leaking on its own after a couple of weeks. In late August it resumed and Reece attended, changing the float valve. In mid-October, the leak resumed and Reece attended, again replacing the float valve in BOTH cisterns, as th...e other one had leaked briefly. Within a month, the leak in the ensuite cistern resumed. I filled out a fresh aftersales case, which was ignored. I rang a few days later and asked for a new type of solution, such as a replacement, as it is the third float valve. The agent said that his boss made those decisions, but two weeks on, the boss did not reply. As my contract is with JG King, who has not considered this an "emergency", my only choice is to endure this noisy water torture over Christmas before they get around to my case (including other warranty matters).
Don't use unless you're a tradie
Not happy customer. Went to Yatala for a shower bunting. Told to go to Beenleigh store. Get to Beenleigh store and told don't have item. Sold another item only to find out I paid twice the price of the local hardware store price.
I have the feeling that they don't like retail walk-ins and played with me, especially after Beenleigh called Yatala in front of me. Things said and smirks. Happy to stay away.
Posh Domaine CC Rimless Toilet Suite product code 9508004
The toilet seat rocks and there is gap between the seat and pan causing urine to leak. Complained to REECE and they gave two replacement toilet seats but they were also the same. The seat is not sitting evenly both sides. The original seat was chipped in one place and they gave another seat which was worse rocking than the first . So when we complained they gave another seat which is the same. Not very good after sales service from Reece as they had to be chased to get even that far. Toilet is otherwise functional but the design is poor ...as the pan is square shape at the front which may be causing the gap and the rocking They never accept it only defending their product all the time. Till today the issue is unresolved and my son unfortunately has to put up with the inconvenience everyday. Paid good price $394. I see that the price has now come down may be they realised the flaw.
Great service at Reece Goodwood Road Daw Park store
We popped in to Reece at Daw Park and had great service from Pheobe who had excellent product knowledge and was really helpful - friendly, explained all that we wanted to know. We have lots of knowledge and brochures which will really help our planning and thought processes. Well worth a visit as service was top notch.
Purchased a Mixup Soothe pull down mixer in April 2018. The product lasted until September 2019 and was replaced by Reece. The replacement lasted 1 year and needs to be replaced. Reece are selling the product fir over $400 and trying to blame water pressure, but as a domestic item in a new build, this cannot be correct.
Went to reece for help expecting them to be knowledgeable on simple sink waste fittings. Had diagrams and still sold the wrong sized product. Was told by salesman he didn't know and to get a plumber. It will be Bunnings from now on.
Reece getting out its duty to provide a warranty of obligations under the ACL
We bought Alder Tapware Vito Bertoni dual shower head for $800 only for it to have developed a crack in shaft under 3 years from installation in our new home. We contacted Reece Capalaba as we had sourced all of our bathroom products for our house. We were fobbed off to Alder Tapware as Reece only give you a 'warranty' from their suppliers. This is contrary to the Australian Consumer Law. It was absolute joke dealing with Alder Tapware (subject to another review) as the person handling the warranty couldn't even get my name correct. Anyway, the...point is that an Australian national retailer palms off its customers to its suppliers for warranty claims - this is totally unacceptable. The sales person even admitted that Reece is only the 'middle man'. He couldn't even give me details of the person I could escalate this issue to in Reece. Very disappointed at a lack customer service or even agreeing to stand behind the products. Stay away from this company if you are making large purchases for a new home or reno as they will not stand behind their obligations and will palm you off to third parties.
American standard toilet
Reece own brand that is very poor quality.
Blankets have nothing on this thing.
Has an unbelievable ability to allow Shi*t to stick to it.
Forget the burnouts in the car park... This is like a logging operation.
Full logs seemingly strapped to the bowl.
Great taps !
Purchased a pair of Bristol wall top assemblies for my shower and the plumber installed them today definitely recommend buying from Reece bathroom life In Kirawee they we’re great to deal with.
I am a building inspector and purchased 3 Roca toilets that Reece source under their own label. The toilets constantly leak and are of poor quality. Reece refused to offer any sort of service even though I firmly believe the toilets are not fit for purpose. Thankfully I only purchased the toilets from Reece and the rest of my supplies were from another company. I would not recommend dealing with this company paying top dollar for products that are not fit for purpose.
Nothing but trouble from the get go
I ordered a kitchen tap mixer and was advised that it would arrive on a given date. I called two days after the planned date of arrival to find out what was happening and was advised that the tap mixer hadn’t been ordered. When it finally arrived the plumber recommended by Reece did not install the tap mixer properly and flooded my kitchen. I hired a different plumber but then Reece advised that they would fix it so I cancelled my plumber. I ended up spending $1400 and ended up with a broken tap mixer and to date it has not been fixed. Worst customer experience ever.
Reece 5 stars, Kado 1 .
I don't have a problem with Reece, as I've always had excellent service. But, the Kado toilet cistern is a nightmare. I've had the cistern replaced, as it was leaking, and 1 year later, as it still leaks, I would advise do not buy this product, as it constantly leaks from the cistern into the bowl. One plumber told me it was because of a reservoir that overflows, (still leaking!) another said that there was an issue with cistern, and he replaced it. Do not buy Kado toilets.
Next to nil customer service
Agree with the reviewer of the South Melbourne branch and their poor customer service - also their North Melbourne branch has next to nil customer service. Young snobs running the place, no service manners, asking for help like drawing blood from a stone. First guy no clue the second one a bit more of a clue but both made me feel as more of a burden as a customer than someone they were genuinely interested in going out of their way to help. Not a positive experience in the least. They don't deserve a positive recommendation. You want customers - at least pretend to like them.
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.