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Reid Cycles
3.3 from 298 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (29)
  • Return Claim MadeYes (6) · No (24)
  • Shipping
    2.7 (7)
  • Customer Service
    2.9 (18)
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aargh

aarghMelbourne

  • 2 reviews
  • 2 likes

Great staff and ripper bike

published

Stoked with the Argon MTB. I've owned other hardtail mountain bikes that cost more but were nowhere near as fun to ride as this. Richie at the store was tops. 5 stars.

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1 comment
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David

DavidGoulburn Valley, VIC

  • 5 reviews
  • 1 like

Did Not Send

published

Order placed on Item number 174099280811 E.BAY
Wed 14 Apr 2021

Payment method
Credit/debit card

Payment date
Wed 14 Apr 2021 Have not sent my bike this was on e.Bay. Avoid this company. As of now $429 down drain.

Incentivised ReviewNo
Return Claim MadeNo
3 comments
Reid Cycles
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David
David

no i payed for item i not get...

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JamesH

JamesHGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Urban+ eBike Black review

published
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1 comment
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Salman

SalmanGreater Melbourne (Outer), VIC

  • 129 reviews
  • 14 likes

Great Bike, Great Service, Reid Granite 2.0 is an awesome value for money bike

published
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Salman
Salman

May I enquire, why my review was rejected.

Reid Cycles
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Salman
Salman

No need to thank me. I always try to share my experiences, good or bad.

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Felipe N.

Felipe N.South East Queensland, QLD

Horrible customer service / RESOLVED

published
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1 comment
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Anonymous

Anonymous South East Queensland, QLD

Damaged and poor customer service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Imre

ImreSouth East Queensland, QLD

  • 12 reviews
  • 10 likes

Bad customer service and complaint management

published

Bike came damaged, replacement parts were sent and $30 refund offered (for wheel balancing) which is fair. However communication wise...emails regularly went unanswered for weeks, follow up emails also unanswered but suddenly answered I finally cc'd in [Name Removed] the owner. Apparently my previous emails went to spam folder...maybe, maybe not. Bad experience. This was my 3rd bike from Reid but the last one for sure.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Gerald

GeraldPerth, WA

Excellent Service

published

Purchased my Pulse Reid E-Bike at Balcatta a week before they dropped the price by $200. Rang Reid (Pascal) and asked for a price adjustment. (not really expecting a positive outcome!). However Pascal arranged the whole $200 refund with no fuss. Really chuffed with the bike as well! A well priced, mid range E-Bike

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BeccyO

BeccyOGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Daughters bike broken within 6 months

published

Very poor quality materials, still trying to organize repair but cannot reach store on telephone. Bike is only 6 months old and has been used 3-4 times. Strangely in these COVID times, I have been told I am unable to ‘book’ a time for repair/ service and the store is only taking walk-ins. Not optimistic and daughter is deeply disappointed.

Incentivised ReviewNo
1 comment
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Janaka Dissanayake

Janaka DissanayakeGreater Melbourne (Metropolitan), VIC

Pathetic after sales service

published
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1 comment
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Lovena

LovenaPerth, WA

Vintage in Perth

published

I bought a bike online, made a mess of things with the expected timing of delivery. I phoned up the WA store where Pascal not only changed the colour of my order (thanks for making it so easy), he put my vintage bicycle together and I had it in my hands days earlier than expected. This is actually the third time I’ve bought from Reid Cycles... I gave away my first bike due to moving, the second was a Mother’s Day present for my Mum and lucky number three is for me of course! Seven years between my first and last bike... I’d happily recommend Reid Cycles (the Perth store in particular)!

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Aaron M.

Aaron M.Illawarra, NSW

Buyer Beware Dogy sales practices and terrible customer service

published
Incentivised ReviewNo
1 comment
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Anderson M.

Anderson M.Greater Melbourne (Inner), VIC

Terrible experience

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2 comments
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Anderson M.
Anderson M.

Will not be a next time!

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I.Junarsa

I.JunarsaGreater Melbourne (Inner), VIC

  • 4 reviews
  • 4 likes

Item is not as described.

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Poor customer service, wrong communication

published

I have ordered two bikes online and after a long delay got an email saying my model is not available and suggesting me to upgrade to a higher model. I agreed and paid for it. Again got emails for delays in transit and finally got a sms to collect my bikes. When I visited the store, one bike was not arrived. Again contacted the customer service but no use. Store Rep confirmed they never received my bike.It is a waste of time, and seeking a refund now. It almost took 50 days and didn't have a positive outcome. I should have listened to the previous feedbacks here and not used their service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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bradley

bradleySouth East Queensland, QLD

You get what you pay for

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mtb disc pro 27.5

published

Bought this bike online. Goods arrived a few days later. All in good order. I'm pretty hands on bike person, but by no means a pro bike mechanic. I needed to adjust the disc brakes/calibers in the back it was making noise as you pedal because the brake pad is rubbing against the disc. If you YouTube around you'll find ways to adjust the disc pads so it doesn't rub against it. Apart from this, shifting is smooth. Remember to lube your chain too. Most of this would have been done if you buy the bike in the shop.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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David

DavidPerth

  • 4 reviews
  • 8 likes

Poor quality. 4 warranty claims.

published

I bought a bicycle from Reid Cycles. In the year I've owned it, it's continually had problems. From vibrating pedals to grinding sounds in the drive train. So far they've admitted that they assembled the bicycle incorrectly which caused the vibrating pedals. For the grinding sound when pedalling, they've said that the grease inside the drive train has disappeared which has caused the drive train to rust away internally. So far I've made 4 warranty claims yet still have problem after problem. I'm now going to the Department of Consumer Protection and the ACCC to get this sorted. It's been a huge pain and a massive annoyance. I just wish I had a bike that worked.

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OId Boy

OId BoyPerth, WA

Excellent service, great value for money

published

Excellent service from the team at Reid Balcatta. Thanks Brodie for the prompt and educated service/advice. No hanging around or wait time. My daughter was delighted with her new cruiser and I walked away with a new bike too. Looking forward to practicing my monos on the new bike.

Incentivised ReviewNo
Store LocationBalcatta
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Juanita T.

Juanita T.

  • 2 reviews

Terrible service totally arrogant

published
Product Quality
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Incentivised ReviewNo
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Questions & Answers

Elmer L

Elmer Lasked

Reid Cycles Online Store

Ladies Classic eBike Display manual - Bought this bike for my wife, but it did not come with a manual for the display. Can one be e-mail to me? [email removed]

No answers
Dennis

Dennisasked

Reid Cycles

I have a Reid Condor road bike with chainring combo 48/40. I wish to upgrade this to 52/36. I find that I am now running out of gears. Can this be achieved without too much expense?

No answers
Ben D.

Ben D.asked

Reid Cycles

Have just assembled my mtb pro disc 27.5, having issues with the breaks-not much happening stopping wise after riding it

1 answer
fullalelebro
fullalelebro

Hey, I find the brakes very sluggish too unless u grip down hard on them. Then they are very responsive.
Care to fill us in on question below if u have a kickstand?

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