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Reviews

3.3

280 reviews
5
(126)
4
(30)
3
(13)
2
(28)
1
(83)
  • Product Quality
    3.2 (15)
  • Return Claim MadeYes (3) · No (13)
  • Shipping
    2.7 (6)
  • Customer Service
    2.6 (9)
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OId Boy

OId BoyPerth, WA

Excellent service, great value for money

published

Excellent service from the team at Reid Balcatta. Thanks Brodie for the prompt and educated service/advice. No hanging around or wait time. My daughter was delighted with her new cruiser and I walked away with a new bike too. Looking forward to practicing my monos on the new bike.

Store LocationBalcatta
Juanita T.

Juanita T.

  • 2 reviews

Terrible service totally arrogant

published
Product Quality
Shipping
Unhappycustomer

UnhappycustomerGreater Melbourne (Metropolitan), VIC

Paid for services but wondering if much was done???

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Melbourne
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Michael

Michael

  • 2 reviews

Perfect bullet proof commuter bike - Reid Urban X3

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Melbourne
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James

JamesPerth, WA

Childs bike gear broke in two weeks

published

My 11 year old son saved up for a mountain bike. We went to the Balcatta store and put a deposit down on a 'charcoal' mountain bike. We received a call to pick up the bike and once in store found the bike to be blue. My son was a little upset but accepted the colour after offered a free tool bag ($15).
After two weeks, the gears broke at the wheel and chain snapped. I took the bike in and was told that was not covered under warranty.
My son is very upset and now need to take elsewhere and repair the broken gears.
Be very wary of these cheap bikes and non service of warranty.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationBalcatta
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Ken

KenSydney, NSW

  • 2 reviews

Poor Customer Service

published

Purchased the MTB Pro on Monday 22nd June online after being told by the Sydney store that it could be ready for collection within 2 days. Called them on Thursday 25th June - phone in Sydney office either doesn't get picked up or is on busy dial tone. When I did get through I got put on hold for 18 minutes until I got fed up and hung up. I then wrote to the support email to ask for an update. All the reply said was that things are delayed due to the current circumstances (Covid ?). Strange because they sent an email out to say 3000 new bikes had arrived. Until now Friday 26th June I am still waiting for a reply.

Customer Service
Return Claim MadeNo
Store LocationOnline Purchase for pickup at NSW
Colin

ColinSydney, NSW

  • 2 reviews
  • 6 likes

Love the bike but brakes are scary lol.

published

Just received our MTB which was purchased on a budget of under $400. Very, very impressed with it's overall quality and it really is a smart looking bike in the new Charcoal colour (i'd call it met light blue personally). The couple of quality extras which were thrown in (front & rear little lights & key/cable lock) bought the price down to close to $300 for the bike by itself. So it really was excellent value for the $$........
BUT OMG......THE Braaaaakes!!! lol. Scary as hell on first steep down hill decline. Hopefully they will bed-in and become a lot more responsive. I really wasn't expecting the nearly zero response when I grabbed the levers. So beware and be careful if your sending your kids down a steep hill on one.

Product Quality
Shipping
Return Claim MadeNo
Charul

CharulGreater Melbourne (Metropolitan), VIC

Pathetic Buying and after service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationReid Melbourne
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Awesome service at Reid Cycles Balcatta

published

I just want to say I was very happy with the service and staff at Reid cycles balcatta they were very helpful and assembled my bike in a timely manner. I love my new bike very easy to ride as it is light but still very sturdy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBalcatta, Perth, WA
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Matt

Matt

  • 4 reviews
  • 5 likes

Ordered online

published

The store in Adelaide do not answer their phone. I left a message but no return of call. I’m sure they will say, as has been response in other reviews, we are busy like that’s a reason to drop any service?

Customer Service
Return Claim MadeNo
Dean F.

Dean F.Darwin, NT

Dose the job

published
Product Quality
Shipping
Return Claim MadeNo

Cheap Price for a Cheap Product and Service

published
Product Quality
Return Claim MadeNo
tanlou

tanlou

  • 3 reviews
  • 2 likes

Perfect product and amazing service

published

The Reid Deluxe Vintage bike is an excellent bike, exactly as described. Some issues with damage during delivery and an incorrect part but these were resolved super fast with exceptional customer service.

Product Quality
Return Claim MadeNo
Vin

Vin

  • 3 reviews

Horrific customer service who threatens customer

published

Great service

published

My husband purchased a bike online for me. Bike was too big for me, contacted Reid Cycles via email & they sent exchanger/refund terms. I rang Nth Melb. store, said bring bike in which we did. Exchanged the bike, no problems & excellent customer service, via phone & in store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Melbourne
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Tony

TonyMid North Coast, NSW

Good value bike. Damaged in delivery. Twice.

published

My Reid Xenon 29'er arrived with minor damage. Reid sent a replacement part. When Fastway Couriers delivered the new part it was also broken. Still a very good value bike.

Product Quality
Shipping
Return Claim MadeNo
Nabeel Aziz

Nabeel AzizGreater Melbourne (Outer), VIC

  • 8 reviews
  • 10 likes

Reid Urban X2 is awesome

published
Product Quality
Shipping
Return Claim MadeNo

You be the judge

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationAdelaide CBD
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Richard Smith

Richard SmithDarwin, NT

  • 2 reviews

Fixed wheel bike

published

My ride for a few Km and I started going up hill I hear this crack crack . I think I need to check this out thought it was the front sprocket but no the barring had gone and the chain was about to break
Just emailed Reid’s I’m in Darwin so I can only guess they won’t be fixing this onl got the bike mid January so it’s last 2 months
I was thinking of buy a MTB off them but I’ll buy local spend the extra $200 and not have any drama
I’m so disappointed
Don’t buy Rieds

Product Quality
Shipping
Return Claim MadeYes
Chris

ChrisMelbourne

  • 2 reviews

Terrible service to fix faulty new bike

published

Bought a brand new mountain bike, have only ridden it four times and one of the pedals feel off, I drop it off for repair in December and its now February and they still haven't done anything!
Have emailed them and phoned a few times, they say they don't have any cranks in stock and will have to order them but in the almost 2 months my bike has been in the shop they still haven't placed an order!

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Questions & Answers

Ben D.

Ben D.asked

Reid Cycles

Have just assembled my mtb pro disc 27.5, having issues with the breaks-not much happening stopping wise after riding it

1 answer
fullalelebro
fullalelebro

Hey, I find the brakes very sluggish too unless u grip down hard on them. Then they are very responsive.
Care to fill us in on question below if u have a kickstand?

fullalelebro

fullalelebroasked

Reid Cycles

Hi I picked up my Reid MTB pro 27.5” mountain bike yesterday after electing for store to assemble, but just realised there is no kickstand.
Is this normal? Or has something been missed in the assembly?

No answers
Emma Bopaththage

Emma Bopaththageasked

Reid Cycles

I am looking to purchase a pet trailer for my MTB Pro 27.5" Disc. Is there anything in particular I need to look out for when purchasing a trailer? I have read online that some trailers aren't compatible with disc brakes?...
Or any that you would recommend to go with my bike?
Thanks!

No answers

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