Reid Cycles

Xmas time 2025 reid sphinx emtb frame snapped, had to deal with bikesonline it took 4 months to settle claim, i also paid for a service plan of $159 which as reid cycles closed all their stores, i was unable to use! Then to be told that my refund… Read more

would be $53 due to it being 3 years since purchase when I explained to them I wasn't able to use the service plan due to branch closures. They still said nope absolutely disgusting service, with me having to chase up phone calls and emails to get my frame replaced. I would absolutely recommend you do not purchase items from either reid cycles or bikesonline

Poor service and product – Faulty bike and poor service, arrived with defects in the mechanism and customer service was terrible

Buying online turned out to be a good experience.The Granite 3 is amazing and I have done two tours on it,loving it!

My husband and I both purchased mountain bikes from Reid Cycles for riding off road tracks in rugged terrain. The bikes arrived within 1 week of ordering, well packaged to prevent any damage during transit. They were both so easy to put together, we didn't need to watch the assembly video, we had them ready to ride within 15 minutes. We always… Read more

put tyre goo into the tubes as there are a lot of goat head prickles where we ride, this prevents flat tyres and a long walk home. From the first ride we were impressed by the quality and ease of operation of the bikes. The frame and mechanical components are of good quality and sturdy structure. Changing gears is simple and smooth, they handle a variety of terrain with ease. We've had our bikes for over 4 weeks now and have been riding 10km per day, every day, on sandy & rocky tracks. These bikes have not failed. They are well priced, great value for money, no bells and whistles, just good sturdy mountain bikes. Exactly what we were looking for. We're really happy with the bikes and the customer service from Reid Cycles, we can't recommend them enough.

*To be clear, I bought this bike at a discounted rate through staff purchase* As a bike mechanic with a deep understanding of components and a passion for cycling, I recently purchased the Reid Granite 4.0 as my first gravel bike through a staff purchase discount at my workplace. Even at its full retail price of around $2,000, this bike is a… Read more

steal, and after putting it through its paces on varied terrains, from urban commutes to rugged gravel trails like Canberra’s Centenary Trail, I’m genuinely impressed with its performance and value.

My first major ride on the Granite 4.0 was a 160km loop on Canberra’s Centenary Trail, a challenging mix of gravel paths, fire trails, and paved sections. (I’ve included photos of the bike on the trail) As my first big gravel ride, I was blown away by the bike’s performance, zero issues, no creaks, no mechanicals. The relaxed geometry kept me comfortable over the six-plus hours in the saddle, and the flared drop bars offered superb control on technical descents and loose gravel. The carbon fork soaked up vibrations, making the ride surprisingly smooth. The GRX drivetrain shifted flawlessly, and the brakes gave me confidence on steep, sketchy sections. For a budget gravel bike, the Granite 4.0 handled this epic ride like a champ, proving its capability for long-distance adventures.

The Reid Granite 4.0 has been a revelation as my first gravel bike. Its thoughtful component choices, durable build, and versatility make it a fantastic option for riders on a budget. My 160km ride on the Centenary Trail, with no issues and plenty of comfort, proved this bike can handle serious adventures while remaining practical for daily use. As a bike mechanic, I’m impressed by its value, ease of maintenance, and performance, whether you snag it at full price or a staff discount like I did. If you’re looking for an affordable, do-it-all gravel bike, the Granite 4.0 deserves a serious look.

Reid Cycles has lost it by going fully online. I bought a few Reid bicyles and liked those. But by closing all stores, I found their service of extremely poor quality. I have had problems with their bikes which they did not address nor care to… Read more

address after I contacted them. Eventually, I had to go to 99 Bikes to rectify the problems. That was never the case in the past.

Train wreck - no aftersales service – I purchased ebike online- paid $949, it was delivered quickly. But then the trouble started. The box it came in was gaping open as it was so badly packaged, the box torn in places and the bike frame was all scratched as no bubble wrap was used to protect it in the obvious places. The box was so bad it had been opened and resealed so many times… Read more

with layers of tape and it looked like this bike has been shipped all over the world three times over! There were loose washers and bolts rolling around in the bottom of the box. Not only that, but the bike also looked like it was a used returned item already! there was considerable dirt on the wheels, and air in the tyres (even though Reids own website recommends not return shipping any bikes with air inflated tyres as they can burst in air cargo holds).

I took photos straight away and emailed them to the customer support email address. They got back to me straight away and said they would pick it up and refund me. They said if I bought another bike, they would fix me up with some accessories. Okay I thought, these things can happen, so I go online to choose something else and the next most expensive ebike for women (step thru) is $350 more than the one I purchased, at $1299. But the same bike in the men's version is on sale at $999.99. Both the male and female versions of the bike started with the same original price tag. they are identical bikes except that the mens has a crossbar and the women's doesn't. GENDER PRICE DISCRIMINATION #pink tax

I return email, I ask can you sell me the ladies version for the same discount as being offered on the mens version? No response for 2 weeks. At one point I asked they call me, not email......they email anyway, a week later.... Then they write back and say no sorry we can't do that.

I opt for the refund. I ask, please when can you pick up the bike? no answer again, communications go cold. I use the support chat bot to try and get them to contact me to no avail. At one point in this saga, I rang the physical store and the poor guy there said that the warehouse that ships the online orders deliberately cancelled their phone number because........they had too many phone calls and complaints...

When they finally write back, they say its booked for pickup Friday. I write back to ask how I address the package? who will pick up? they tell me the courier's name but not the other details I ask for. I write back, no answer, I write again, what time on Friday? no answer.

Friday comes, I wait, and wait and wait on Friday, I work from home for the specific reason of allowing the bike to be collected...... no one comes.

I ring the courier company. There is no booking. They lied!!!

I ring, and ring, (I found a number hidden online using the sitemap 03 9314 9199 but they never answer it, and I am not sure it is even monitored) no answer. I use online chat bot, no answer, I email, no answer.

Stay away because they are just so frustrating to deal with. This company just takes too long to respond, and they keep leaving you hanging. I have never experienced anything like this from a big company, according to the answering machine they ship bikes to over 20 countries! I hope I get my money back soon, because I just want to buy another bike.

Horrible service – Worse buy ever, horrible bike, it was broken since the first day. customer services never answer, poor solution, the bike is new and already has plenty problems. never-never again!

Where is customer service? – Bike arrived with a damaged rear guard preventing the wheel from turning. Had one email exchange where I was promised a new part, and nothing for ten days. No part, no response to phone calls, emails, chat and social media. Appalling.