Rent For Less

Rent for more – Hired a small car in November 2016 for a week. Bond was not paid back. Only after I reminded them via facebook. Then they returned the bond but kept 22 $. Only after enquierie they told me it was for cleaning. But the car was clean when I returned it. No final invoice was given. Sending them emails with the compaint were not answered. I… Read more

would say they should be called: Rent for more.

They just do what they want and are totally ignorant.

Great Experience – Rented a Nissan Pulsar for 3 weeks and found them to be the cheapest to rent and cheapest in insurance. They greeted me with a smile and a great personality even when i was late picking up the car due to me putting in the wrong time. They were very professional and kind. The petrol on this car was amazing and i got heaps of mileage for its… Read more

tank. Taking the full insurance cover should be a must while driving the roads in Tasmania the chances you will hit a wildlife animal is very high due to how many road kills i could see while driving. They are very clear on what is considered wear and tear and what is damage. I would recommend them to anyone i found their services to be amazing and well worth renting. Good job and will be recommending others this place.

All was great! – You always hear the bad vehicle rental experience, but too often people overlook writing a good review. I was only able to find one large chain car company that would let us take a rental to Bruny Island (with extra high insurance and excess in the $9000 figure). The Bruny Island ph app listed Rent for Less as a company that would. The name… Read more

frightened me a bit and I was hopeful that the car experience would be as good as the email and phone contact we had with the company prior to collecting our car at the airport. The price and insurance price was fair related to other car rentals with other companies I had used. Their instructions on where to locate the car at the airport were accurate and easy to follow.

It was our first experience at collecting a rental car after hours and dropping it off without a company rep being present at hand over. Mindful, we photographed every microscopic scratch or chip (despite the company assuring me by phone that these were considered normal wear and tear). It was hard to find many as the car was in fact in really good condition. The fuel was full. We also photographed the car closely when we returned it and emailed these photos, again mindful that we were in effect responsible for this car until they collected it from the airport. The car ran well and we treated it as if it were our own (we look after our own well). We made sure the car was reasonably clean of excessive dirt, returning it in a similar condition to how we started.

I wouldn't hesitate to recommend this company. Nice to use a local company rather than a chain.

Only thing, I would have liked a rubber foot mat for the front passenger’s side and maybe a plastic bag to put rubbish in - but how trivial!

Absolute WORST customer service, and almost $2,000 lost to this company! – By far the worst customer service I have ever dealt with. When we signed the contract, we were told that our credit card would not be charged without our notice. When we notified the company of damage that had incurred on the car during our rental period, they told us that they would call us the next day to discuss quotes. Immediately after the… Read more

phone call, they charged the credit card $1,500 without even telling us when we had them on the phone! It has now been a month since we have returned the car, and each time we call about the status of the repair, we are told that either "the person who deals with it is not in the office" or that they will have the information later in the day or the next day. We have been told this for 4 weeks now. We were told last week that we will definitely receive an answer by Friday. It is now Wednesday and we still do not have an answer. When I questioned what was going on, the man on the phone hung up on me. I called back and asked to speak to his supervisor and he hung up again! By far the WORST service I have ever experienced. Do not use this company!

Customer service be disappointing – Car delivered on time but invoice sent claimed paid in full and four months later they took more money with no notice to us and said human error bad luck. Never again, suggest cheap is not always best.

life saves – On 31 of december on the busy time of the year i decided to go to hobart. And what happened next is unbelievable. I can't find a single place where i can rent the car. I end up spending over 2 hours running around in city of hobart, until i came across those fellows. The best service. The best price. And what most important is that you get that… Read more

feeling of satisfaction after running around the city trying to.Book any.Bomb and there is absolutely nothing. It can only compare to the feeling when you desperate looking for toilet and there is nothing, and when you finally get it, yes that satisfaction. Thank you guys. You rock!!!!!!

Good to deal with, excellent price and service, would go with them again – Easy to deal via internet booking, paid $100 deposit and balance upon pick up. Prompt pick up after phoning them from Launceston airport, clean car, had 3/8 petrol, so we returned it with same amount, took pics of some markings in the vehicle, they had already marked them off on the condition report anyway, $500 bond was back in our account 9… Read more

days after we returned the vehicle (they do state they will recredit in 7 days but the manager apologised he had been away for one day when I phoned to check, hence the slight delay. Friendly and efficient to deal with, and we liked the price, would use again.

Hobart car hire – Car was ready on time clean and performed very well the family operated firm very helpful at all times with booking changes and queries Had previous very bad experience with other hire companies in Tasmania so this was a pleasant surprise will tell friends about this family firm to do business with good modern car at best price

Car Rental Nightmare – Last few weeks, I rented a car from this company and it turn out to be my worst car rental nightmare ever. After getting convinced that I could travel around tasmania with 200km per day. I ended up getting the extra mileage charge for ~$80. Not only that, after 2 days returned my car, the owner suddenly said I damaged their car and charged me… Read more

$500. Not only I am accident free during my rental, furthermore I have paid their insurance that said reduced my max damage liability to $100 too. Even worse, they dint return back my $100 bond either?! So totally i spent $920 for 3 days car rental!! Someone who knows law please help me!! great cheater, u will like to talk and make friend with them for sure over charged me so much with no solid proof.

Terrible customer service! – Was left stranded at the airport at 9pm at night due to a miscommunication between the Rent for less Hobart office and their Airport Office staff which resulted in my booking being cancelled. Was told a person would be waiting with a key when I got off the plane only to find the office closed up for the night! I called the help number and spoke to… Read more

an extremely rude employee, [Personal Name Removed], who blamed me for the cancellation and said his staff weren't waiting around at night for a cancelled booking (of which I never cancelled!!). He offered no help or alternative transport options and left me to find out what happened to my booking the next day. Definitely won't be using this company again after that great customer service!!!

Terrible Customer Service

Seemingly good. Worst experience! You've been warned – So I'm pretty placid and not one to usually complain. It takes a lot to hack me off, but Rent-For-Less (in Hobart) has succeeded. Firstly, the insurance is rather bogus and the terms and conditions on back are pretty wishy washy. Some legal jargon is pretty vague/confusing (for me anyway), so when we took out the full top of the range deal, we… Read more

asked several times if we would be covered for damage. We were told yes. Turns out however that you're only covered if someone hits you. Any freakish often unavoidable accidents such as hitting wildlife (which in Tasmania isn't difficult), having a trolley roll into your car or something unpredictable like hail or a stone dint from driving is not included. And to be honest, something like that is more likely to happen to you. It's also more likely to be less damaging than a car accident.

Not only do you then get charged, but they'll also be extremely hostile towards you. In our circumstance, we endured some crazy weather which ended up causing a tiny dint. As instructed, we reported straight away and tried to do the right thing. We were perfectly nice to the staff on at the time, but were treated like rubbish. Quote (read aloud in your nastiest voice) "Well we like to get cars back in one piece so whatever". I don't even remember half of the things this woman said, but none of it was nice or helpful. In fact she was so rude and made me feel so horrible she brought me to tears. We had not been careless or negligent. In fact we'd been overly careful if anything. But this surly woman made us feel like reckless crims.

They are also really conniving! We requested two vehicles exactly the same. Same deal, same insurance, same everything. We were given two forms, with one strategically on top of the other. As they were both supposed to be exactly the same and they looked they same, we only read one in full. They had given us one car with unlimited kms and changed the second to have a limit. Without telling us. I guess I should have read both in full, but when you've requested two things exactly the same, they should be exactly the same or you should be notified. To make matters worse, they then tried to sneakily charge us on both cars for excess kms. They were not happy when I busted them, but at least it was one small victory for us.

If you do find yourself with these people, pray to god you don't have an unfortunate encounter with wildlife etc. Or with captain sunshine at reception, I don't know what's worse.

Also make sure you Read Everything Twice. They will try and sneak you some hidden charges at any chance possible, The car was actually in great condition. The overall service seemed brilliant at first, but it was all an illusion. Insurance is a Joke! Some staff are incredibly hostile and conniving.

Consistently Good – I often travel to Melbourne on business and as a small business owner I am conscious of my expenses. These guys always look after me and are totally up front about their fees and charges. I am happy with their service every time i use them and not once in 4 years have i been let down by them. Even when I damaged a car they sorted it out fairly… Read more

without excessive excess fess. They went out of their way to send me a quote for repairs and as I am a regular customer, they did not charge me any admin time fees. As a small business owner who knows time is precious, I find this outstanding and incredibly fair of them. Highly recommended. Always reliable and outstanding service. Very fair when things go wrong.

Avoid Rentforless – I returned a car to Rentforless in Melbourne. I had hired it for several weeks, so I spent most of the evening before returning it giving it a clean. I then filled it up at the nearest station to their offices in Melbourne. I subsequently got charged a refuelling fee and a cleaning fee!!! My subsequent emails were replied to in a… Read more

confrontational manner. My advice is to avoid them.

December 12th 2016 Update: Over 1,800 views of my negative review!

I do wish Rent For Less had responded positively to my complaint. Because they didn't, over 1800 people have viewed my negative review. How many of those have decided not to rent from them? How much has Rent For Less lost because they didn't respond positively to my review? Instead, they lied and tried to discount my feedback! Shame on you! And shame you've lost so much business as a result! Cheap - but not when you add on the cleaning and refuelling fees...! Charged for fuel when I returned it full, charged for cleaning when I returned it clean.

Terrible – Stay well away. It's fine if all goes well, but if you have a problem then this company is not the company you want to be dealing with. The price looks like cheap on the web site. When you upgrade to 500km per day or unlimited, add insurance, and be charged for 11% of airport service fee it costs you more comparing to other companies. You… Read more

think saving money but at the end you spend more money. The car had high kilometers but drove ok. Rented a car at Hobart airport for 3 days. upgraded from 200kms to 500kms and paid $9.9 extra per day when I hired the car online. Drove to Wineglass bay, Port Arthur and Hobart city. Charged for extra $45.69 because I exceeded the kilometers. Rang airport office was told system doesn't know I upgraded to 500km per day (dodge). Gave me refund on the day I rang the office. 10 days after I haven't got my refund yet. Spoke to 4 different staff they couldn't help me. Asked me to check with Commonwealth bank. I talked to the credit card specialist at CBA was told no any refund transactions. Terrible service - arrogant, rude and bullying. Be careful to deal with these people.

Cheat & Penalize you when you make a 2.5 months advanced booking – Booked a car 2.5 months before trip. Found better pricing 2 weeks before the trip. email them and asked them to reduce the rates or match the offer. refused to do so and adviced me to cancel my original booking and make a new booking to enjoy the new reduced rates, but the $100 deposit paid on the first booking will not be refunded. Terrible company, terrible staff. Cheap!

Terrible – Gave us a car with illegal tyres, when one burst they were unhelpful, wasted my time looking for a tyre that doesnt exist in Tasmania. Unapologetic. Bad service Dishonest - Have not repaid bond, despite agreeing to do so face to face You get a car... Tyres were badly worn, 2 were illegal Unhelpful staff Staff try to fob you off and delay decisions Contractual agreement is terrible (read all the smallprint)

Terrible – Do not rent from them . I used Rent for Less Hobart and they were meant to refund the deposit within 72hrs and failed to do this until 5 days later!!! Then extremely rude service on the phone when trying to recover money. I would use a more established company next time as I did not appreciate this type of service. Rude staff, didn't refund money according to terms of rental agreement

Bad Experience – At the hobart airport firstly the rented us a car fro AUD 250.00 per day which was otherwise available for AUD 119.00 per day. When asked the staff at the hobart airport branch was very very rude and said nothing could be done as we had entered into a contract with them so legally nothing could bedone. The owner of the franchise at Hobart Airport… Read more

was rude and racist (he wanted himself not to be addressed by his name). After we called there helpline and they also refused to help we got a call that they can cancel our contract but still we had to pay AUD 200.00 for the cancellation. Very very bad experience Only the call from head office for cancellation of contract Cheat

cheap car but the huge con! especially in melbourne central store! – i rent a toyota corolla for couple of days. 1. i'm pretty sure that the oil tank has some dirty trick! before i return the car, i refill the oil in a 7-11 and i used 2 machines to test if the tank is full. but when i re-start the car. the instrument panel only shows that half of the tank is full. 2. when i rent the car, i found some scratches… Read more

on the front pumper and i marked them on the "condition check" paper. but i accidentally scratched same place again. and those people told me that i need to fix the whole bumper or charge me $750! regardless the old scratches!

3. if you try to argue anything about those "dirty trick" with them. they will threaten you to charge more... according to the contract!

4. really rude staff! the only word i can find in my dictionary to describe them is [censored word removed]

5. they keep the deposit for ages before it transferred back! cheap car dirty trick -- con, rude staff

OK – Good product but customer service lacking. It suits a person on a budget but be aware of the deposit policy, if you are not vigilant the deposit may end up becoming a cost to you unless you remind them to refund it to you. We hired a Santa Fe 2008 which was good value for money, in good condition and served our purposes perfectly. Booking and… Read more

paying for the car online was very easy. For a 5 day car hire a security deposit of $750 was required. This amount was actually charged to our card as opposed to just taking it as a security. Two weeks later we have still not had the amount credited back to our card despite one reminder email and a phone call to the Hobart Office. I find this practice questionable.

Excellent – Same staff in Melbourne we have been dealing with for 2 years and the airport service works like clockwork. Highly recomend them for their honesty, integrity and great value cars. We use Rentforless Car Rental Melbourne 3 times a year from their Melbourne Airport Service at Tullamarine which is great as you can collect a car 24 hours a day if you pre-book. Nothing to dislike about them after 2 years and 6 rentals.

Excellent – We rented from their city office leaving the car at the airport service (open 24 hrs) and got a free GPS thrown in. We booked a brand new Ford Focus Hatch and that's what we got. They guarantee you get the car you book. They have extensive knowledge of travelling in Victoria and have plenty of free travel maps and brochures etc. No hidden fees or… Read more

surprises.

Top small car rental company!! We have been travelling for a while from Europe to Asia to Australia and back to Asia. Rentforless Car Rental in Melbourne were great. They had the best and quickest email communication response and gave us a great deal explaining everything. Nothing to dislike about this Car Rental Company

Excellent – We have been travelling for 6 months, 3 months in Australia. We hired cars in Perth, Brisbane and Sydney and the team at Rentforless Melbourne were by far the most professional (we hired from Avis in Sydney and they were terrible). They have blown up poster size Insurance info, so there is no confusion on what is what. They have a vehicle to suit… Read more

any budget including some executive cars.

Top effort guys we have recomended you to plenty of people on our travels! Thank you! We rented a small car from these guys for 2 weeks and got the best deal. We got a monthly rate and the car was new with a free GPS. nothing except they often fully booked out so you have to book in advance.

Excellent – Amazing - best Customer Service & exceptional rates. Recommending this business to all my friends, family & clients. I am extremely grateful for their understanding & service - will always use them when in need of car hire. These people are amazing - best Customer Service. My car broke down & I was immediately assisted with a vehicle on a daily… Read more

basis - turned into a week. Very reasonable rates & I cannot fault the service. I am recommending this business to all my friends & clients.