Rent My Property

⚠️STAY AWAY – AVOID THIS AGENCY AT ALL COSTS⚠️ If I could give negative stars, I would. "Senior Property Manager" [Name Removed] is the single worst "professional" I’ve ever dealt with – cold, dismissive, and utterly incompetent. For 3 years we asked them to fix issues that were never addressed. Our kids’ shower head fell down every single day… Read more

because instead of fixing it, they left it zip-tied to the wall when we moved in. Every complaint was brushed off with blaming the owner – I doubt he even knew.

We raised safety concerns for our children when the stone bench heating up when the oven was on. Their response? Send an electrician, declare “nothing’s wrong,” and then bill US for the call-out.

A leaking outdoor tap ran constantly for months before they bothered to fix it, and when they finally did, they “generously” offered a $50 credit.

When the owner decided to sell, and we couldnt find anywhere to go, we asked – pleaded – to stay on week-to-week so our kids wouldn’t be left homeless. [Name Removed]’s response? “Sounds stressful, but the owner needs to sell. If you’re not out by lease end, we’ll proceed to QCAT.” That’s it. No compassion. No humanity. Just threats.

On vacating, two tiny things were flagged – a bit of dust on a door and grease in a corner of the rangehood filter. I agreed to fix them, but since their office is an hour away, I asked for after-hours key access. Denied. Instead, they just deducted $130 from our bond.

And here’s the kicker: Almost 3 weeks later, the property STILL isn’t even on the market. They forced us out of our home, showed no care for our kids, and for what?

This agency is cruel, heartless, and run by incompetents. Although, if you want zero compassion and maximum stress -ask for [Name Removed].

Why would you bother?. They cant. After many emails, phone calls, a visit to the property, i have still not got past step 1. Julie you and the rest of the girls are a joke. Dont blame each other for your shortcomings. Its you Julie, not anyone else. Do some work for once. The whole setup is in their words, "Beyond". Yes you're right. Beyond help,… Read more

usefulness and beyond helping the owners and tenants of our properties. Go somewhere else guys and girls.

A seamless Application and Rental Process – We recently applied and secured a property to rent through Rent My Property Redcliffe. This was a great experience, a seamless application and review process. We were kept in the loop with how our application progressed and the lease signing with Andressa was friendly, informative and an overall positive experience. All documents were ready and… Read more

Andressa took the time to explain the terms and conditions of the lease, inspections and the owners expectations to us. I would recommend engaging with Rent My Property as they really know how to treat people. Great Service, friendly professional staff.

Rent My Property - awesome customer support – Rent my property is the best real estate I’ve ever dealt with. They are proactive and very responsive to messages.

Carina Office – We were with Rent my Property for 4.5yrs and found them very comforting, professional and approachable. Was sad to move on as they set a benchmark for their hospitable account for us. Michael, Susan & Amelia

If I could choose zero I would – This review has taken 10 years in the making, don’t worry I’m not looking to sue, although I probably should have back when it happened, but I just wanted out of the lease at the time, and I just kept cleaning the property (even though I would have been suffering PTSD at the time, I had no idea, I was on autopilot). This real estate property… Read more

management, made me pay for the advertising, and made me continue to pay rent even though my son had hung himself in the house, and I found him, tried to resus him (to no avail). I left the property, basically with the clothes on my back and my younger son in tow. This real estate was well aware of the situation, took my bond (the house was in better condition when I left, I really should have taken entry photos, as it was dirty and covered and dust when I moved in). This real estate after the above had happened requested that I keep going back and cleaning the pool along with paying the advertising costs for the house to be relisted, in order for me to retain any of my bond (I did not get it back). All in all, I did go back and keep cleaning, I was not in a good headspace, looking back this should not have happened. The point of this review, is back then I was so traumatized, I just wanted to move on. But now, after working in the legal vicinity myself, I am appalled at how I was treated, and I hope other tenants have not been treated this way, by these corporate pigs. To top it off I have also studied Real estate Licensing- not that I’m going into the game, however this makes me more aware of how tenants are very poorly treated by this real estate agency. Are they even registered? https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/regulated-industries-licensing-and-legislation/property-industry-regulation/get-a-property-industry-licence-or-registration/real-estate-agent-licence-or-registration

Seems to be a theme going with these people – They are a rental real estate company that refuses to even provide a contact mobile number to call? Even when you finally track someone down, they make you email. I'd hate to be an owner of a property owner using these people.

Worst rental and customer service experience of my life – My review is consistent with all the other 1 star reviews for good reason - avoid this rental company like the plague. I wish I checked google reviews before renting with these clowns. The overall rating is only higher than 1 because they ask all tenants to give a 5 star review for a chance to win $50 (I highly doubt anyone has ever actually… Read more

received the $50). I wish I could give 0 stars. I’ve rented many properties but this business provided by far the most mind numbingly incompetent, useless, disrespectful, and lazy customer service experience of my life. I cannot speak lowly enough of them. Read on for details. The property I rented hadn’t been cleaned when I inspected it, but I was told multiple times that it would be fully bond cleaned and carpets steam cleaned before I moved in. The day I moved in it was immediately obvious the property had not been cleaned and was still as unclean as when I had inspected. I contacted them and they assured me it had been cleaned. It had not. There was still food scraps from the previous tenant, dirty carpet, the toilet was disgusting, and there was hair all over the bathroom. I took photos, sent them and demanded someone come to bond clean the property. This started a very difficult and stubborn back and forth in communication during which they twice scheduled a cleaner from their own cleaning business ‘Jax of trades’ (which is just a front for them to scam tenants out of more money) to come do the cleaning. This never actually happened. After 3 weeks and no progress I directly emailed management and demanded someone who is competent to contact me to arrange the cleaning. None of the 3 management staff replied, but I was contacted about the cleaning. So again the cleaning was scheduled and I thought it was finally going to be done. I got home from work after the cleaning was scheduled to find the carpets and mattress soaking wet from supposed steam cleaning. It was obvious someone had just put water on the carpet and mattress and no actual cleaning had happened. I had to sleep on the couch for 2 nights while the mattress dried. Again I contacted them about it but they simply did not care. They literally do not give a sh!t about their tenants. All they care about is that you pay rent. I could not believe what a rental nightmare I had gotten myself into. My property manager often changed and they were all as incompetent as the last. If I called or went into the office to talk to my property manager I was told they weren’t available and was asked what the reason for me contacting them was, then no one would ever contact me. The rental contract for the property said each month someone from their cleaning company would come to clean the communal areas. This did not happen once in the whole time I was there. The communal areas were horrible, and any maintenance issues were a drawn out nightmare to get solved. Upon vacating the property I made sure to thoroughly clean the whole apartment so that it was spotless, as I had a feeling they would try to screw me out of my bond. I was correct. Even though I did the right thing and left the apartment in a clean and far better condition than what it was when I moved in, they took cleaning fees out of my bond refund. Unbelievable. I contested this with them directly but it was obvious they didn’t care and weren’t going to budge, so I disputed the bond refund with the RTA. The RTA tried contacting their office over a 1 week period but the property manager never responded or replied - they simply ignored the RTA because when no resolution is reached the bond simply gets paid out in favour of the rental company. I wanted to take it to the civil disputes tribunal in court but that requires much time and effort - not worth it for the reimbursement I was seeking. So as incredibly frustrating as it is, unfortunately they end up getting away with it - as I’m sure they do with all their tenants at the end of their tenancies. DO NOT RENT WITH THIS COMPANY. They are worthy of being featured on A Current Affair or 60 Minutes.

14 Years & Worst Possible Service – I used there service for 14 years and to begin with they were a good outfit. But in the last 4 to 5 years, everything has gone downhill. So finally we decided to move agents. When it came time to change agents, the Property Manger didn't even bother to call to enquire. Only emailed, that demonstrate their care and customer service towards their… Read more

clients.

They have an inhouse maintenance company owned by the owners husband / partner. All maintenance is routed through them at ridiculous prices. Complete Scam operation, and no disclosure to owners about conflict of interest.

As a seasoned Property Landlord - my simple advise is avoid this mob.

HOME OWNERS AVOID – Facts Tania the manager is money hungry and they do no repairs , will lie to owners and on property reports no maintenance done only thing you will get is left in debt have to do repairs or if renting they simply blacklist you for their faults

Pathetic experience !!! – We had the Rent my property, gabba as our rental agents and it has been a terrible experience dealing with them. Would never recommend using them and whenever asked for the repairs, they were never prompt with the replies and the repairs were only done on repeatedly asking them or lodging a complaint. They have tried to put maintenance charges… Read more

which are not the tenants to rectify once we vacated the property. the list goes on for all their inefficient work and services provided for over the 2 years. At the end of the lease, it was mentally draining dealing through them.

Absolutely terrible company – When I arrived at the open home on the Gold Coast at 9.55 am they told me to remain outside until 10am. I was the only person to show up. Then when I agreed to sign up for a 6 month lease they made me drive to Brisbane to sign. Then on the day I was due to move in they told me I couldn’t for a further 7 days. After 3 months they sent me an email… Read more

demanding I sign up for a further 12 months or face eviction. I ignored their email as I had 3 more months on my lease. They sent me eviction notices. They then told me a 6 month renewal is not possible so I had to sign up for a further 12 months. I stayed for a total of 2.5 years in the 4 bedroom house by myself as they would not allow any other tenants. I never missed a rent payment yet got multiple eviction notices which are apparently automated. Absolutely terrible company to deal with!!! Giving them one star is one star too much!!

Over Service and Over Charge for Maintenance – They use one of their own companies to do maintenance eg smoke detector maintenance. They misrepresent legislation to try and over service. The work they do they overcharge for. As an example, they quoted 30% more for the installation of the same smoke detectors compared to another one of my properties. They also pushed to install one unnecessary… Read more

smoke detector at the inflated cost. They then wanted to increase the cost of the annual smoke detector checking by a whopping 80% for very little extra work and reduced cost in battery replacement. The rest of their property management services weren't too bad.

0/10 - Do Not Recommend – Agent lied to me about the intent of special conditions and tried to gaslight me. I phoned the RTA who were very surprised at their conditions which are unenforceable. No negotiation as part of lease sign-on, wasted my time with inefficient manual processes. Owner of said dilapidated and seemingly unsafe property would not negotiate for Pets… Read more

even though listed as on application.

Lucky that I didn’t sign on with an incredibly unprofessional and non-performant group of lacklustre employees who I can only assume are at the direction of Satan himself ;)

Ditto on Minus 10 – A family member has had no maintenance on items for over 10months for basic things you need to live in a house. Power point problems, oven not working properly (then blamed him for the issue!), the air conditioner isn't working and hot water is also not coming through in all area's of the house. Garage roller door also didn't work for months and… Read more

they were told to hand crank it up and down. Despite asking over and over again for repairs on these BASIC items it falls on deaf ears, and they keep saying 'we'll do the repairs when there's other items to throw in on the list'.

They take the rent, don't do maintenance and are deliberately hard to get a hold of. They also lie and advise tenants they're having difficulties getting a hold of tradies to do the repairs. What I do know is tradies don't like dealing with them because of payment issues.

Tenants are mistreated with non-functional living standards, house owners are oblivious to the disrepair until it's very costly, and tradies are not interested to do work for them. All in all, they shove excuses around and don't take responsibility to do their job professionally on any front.

Terrible is, as terrible does. Simple as that.

NEVER EVER RENT AS TENANTS WITH THIS COMPANY !!!! – If I could give them 0 stars I would. These people are disgusting. They have no organisation, no communication skills, can’t do their job properly, have no idea who is managing the actual property, and don’t care about their tenants. Myself and my housemates have been in the same space for 2 years. 2 YEARS, renewed three times because we loved… Read more

the area and it was close to everything in our lives. In two years we had four property managers. Each one of them made every second a living hell. We all signed the same document, yet, none of them could do their paperwork properly and for the two years we lived there, only one of us was on the lease. This was their stuff up, as we explicitly said there was three of us in this house, at least five times, we have documents and emails to prove it. Now, thanks to them, 2/3 of us have no rental history, even though we’ve lived in this house for 2 years and paid every single week of rent. They threatened us with eviction with absolutely no cause. After us threatening them with legal action (because they had no cause) they asked us to renew and backdate the lease, which we did. After asking for a tenant ledger, they said, once again, there was only one of us on the lease. It took them six months to fix a dishwasher, and eight months to fix an air conditioner, two weeks to send a tenant ledger. In all three of these instances, we were asking for their cooperation regularly. What’s more, they wouldn’t even listen to us as young tenants (early 20s). We had to get our parents to talk to them because they had no time for us. Save yourself the hassle and go with people who care about that tenants. They made first time renting a complete nightmare. Avoid these guys like the plague. They are awful, I don’t know how they’re still running as a legitimate company.

Avoid at all costs, 10 Bendix way Girrawheen – [Name Removed] rude lazy and treat tenants like garbage, lied to evict hard working family of 5 and throw them on the streets because her own mistakes was called out, electricity is dodgy cut out blows light globes dodgy wiring in games room, unable to run kitchen appliances as well as laundry appliances without losing power, young hard working… Read more

couple With 3 young children worked tirelessly to make the house safe clean tidy and presentable, laid brand new carpet, freshly painted the house, new shed and made over the backyard, repaired multiple broken and disarray things, removed mould in the walls and skirting left there by the owner and real estate, and a lot more a lot more

Negative 10 stars – Avoid at all cost! This is the absolute worst real estate to rent your house through they do not care about what the tenants do to your rental home and do not inspect your house regularly even know they tell you they do my parents rental house was absolutely destroyed by tenants making them fork out so much money to fix it the communications is also absolutely horrible would not recommend them to my worst enemy.

Avoid at all costs – Avoid at all costs. They will claim your whole bond regardless of entry/exit reports etc. Worst lease period ever! Going to QCAT was a small victory but dealing with this lot is just horrendous

Stay away from this mob! – Just stay away from this mob. Does not matter how clean you leave your rental property they will find a way to take your bond away. I also doubt they are fixing those minor things before re letting. Just telling outgoing tenants that they have to fix this and than pocket the bond money themselves. Not worth it. Dodgy as.

Don’t rent through those People – Don’t rent through those people not even give it a thought. Those people are not professional at all if really care about yourself and family and your bond plus your ledger don’t even rent from those people. RENT My Property plus all the crew including the property manage are really really dodgy. Dont use this company even if you desperate.

Never again – If you are a tenant use them. They will not care if you have an unauthorised pet even if this is pointed out by the owner. They won't care if you don't clean when you leave or not and they will treat your landlord like they don't matter. If you are an owner use anyone else or leave the property empty. Worst I have ever used and have used.

More like "Rent a Crackhouse" – They turn whole streets into nightmares by renting to ice dealers for big dollars, no questions asked. If you're considering renting through these people, check if it's been cleaned for methamphetamine.

The Best in the Business – Easy going attitude, friendly, return calls promptly. Would not rent through anyone else. Easy to navigate around the website. All repairs dealt with in a timely manner. I won't go anywhere else.

Great Managing Real Estate LJ HOOKER @ PYRMONT – Having renovated our 2 bed unit in Ultimo and cancelling our previous agent who was neglectful, we researched and chose LJ HOOKER at Pyrmont prior to renovating. Even then, prior to completing the renovation we were encouraged by the interest and shared response they showed in our progress and decisions to move forward with our renovation. Our… Read more

initial impression of their well researched knowledge of the marketplace and the related reports they published only proved to be exemplified in their contracted service as our managing Realtor.

Our unit was renovated with quality fixtures we were mindful to maintain with quality home conscious tenants.

Bryan Sun, our Property Manager was attentive to our concerns and was successful in securing the home conscious financially stable tenants we had hoped for. We relied on Bryan's professional knowledge of the marketplace to pitch and flex our rent to attract and maintain our client interest in these competitive times.

As Co-owner and overseer of the renovation work, my suggestion that a compendium of User Friendly Instructions about how to operate, clean and maintain the appliances and surface finishes of the fixtures was embraced and the tenants were sent this by email as a condition of acknowledged insight.

I believe that this strengthened the ackowledgement of the tenants to their responsibility in caring and maintaining the property in the condition it was received.

In my opinion, it worked well and the property was recently resumed as my Owner Occupied residence. Three and half years of tenancy has returned the property in pristine 'new' condition. We could not be happier with the outcome.

We highly recommend LJ HOOKER @ PYRMONT as a well researched and attentive realtor who will listen to your preferences and attentively respond to them with mimimal delay.

If you are looking for that reassurance and guidance for your property pitch in the market, do not hesitate to call LJ HOOKER @ Pyrmont and speak to Bryan Sun.

My Property Managers and staff – The staff were amazing as i transferred from Vic to QLD. Madonna and Manuala were amazing in assisting my family and I into a lovely home in a lovely area. I was not familiar with the areas and they made sure that the right area was suggested. I finally got to meet them both and can honestly say that are fantastic ladies and so welcoming. I work… Read more

in Real Estate myself, so its lovely to meet and know other Agents like these two ladies. Would recommend both of them to help find a house that best suits you.

1/6 Reynolds Road, Innisfail Estate Qld – I've been in my rental unit for 8 years & new neighbour starts his noisy, unroadworthy car at 2.30am outside my unit & wakes me up every day. I have tried talking to owner of car, his real estate, my landlord, local council, Dept of transport & police. Nothing can be done. I have to move or I won't ever get any sleep.

Dodgy, rude and disgraceful agency - just avoid altogether! – Rent My Property (Ipswich and Redcliffe offices especially) are beyond the most rude, unhelpful, unethical and pathetic real estate agencies I have ever had to deal with. They refuse to assist with urgent repairs and property damages, all while declaring that as the 'property manager' of the property that all requests must come through them but… Read more

then at the same time they hide behind emails stating that the landlord "won't respond" and they "can't assist".

They attempt to find 'blame' or fake clauses to not repair or respond to anything, and then when they do send one of their contractors out to inspect the property, they only send a traddie from a company called 'Jax of All Trades' which is a trade company owned by RMP! So whether you are a tenant or a landlord, either way they screw they over.

They also fail to respond to notices about tenant damages to properties and fail to provide landlords with actual and factual updates on their properties.

Word of advice, legal proceedings are the only way to go with this mob.

Very unprofessional – Had my property with this mob for 5 odd years. The service I received was useless. They pass my property around and around. Never knew who was managing it. Final straw was a dodgy exiting house inspection. House was completely trashed by tenants. But was not noted on exiting inspection and bond was given back. Bugger gave me excuses and in the end were trying to blackmail me into not changing real estate. Please keep far away from this mob.

Pathetic and useless – The most pathetic realestate agency anyone could go through. An utter joke. I feel so sorry for anyone that puts their property in these ladies hands. They are useless and disgusting humans with awful practice. They judge everyone that walks through their open homes making fun of each person saying they won’t get a house with tattoos and piercings.

Zero star! – Very unresponsive. If Jane Doyle is your property manager, trust me it's in the worst hands. They do not care about the tenants, the property we live in have had major water leaks recently. We have had power cuts, hot water issues, the slowest internet and lots of pests (cockroaches) over the past months. They do not do regular pest controls and… Read more

outdoor cleaning. They fill in the units with junky people without doing proper checks and you end up having crazy neighbors. Police and ambulances make regular rounds (sometimes daily) at the property we live in and that is a disgrace. When you email them, they don't reply and they act like they haven't received them. Many times we had to stay over at a hotel despite paying rent. This is what I have experienced as a tenant and please think twice if you are considering them. Many thanks T.