R4K

Absolutely disgusting after sales service. Uncontactable. Product laptop garbage not that old and now it doesn't work at all. Keep ringing keep getting disconnected. They keep sending sms thanking me for contacting them but they never reply. I was… Read more

given a number to call that wasxsaidxthey will always answer. What a load of garbage. Called 11 times just get disconnected. I have stopped payment until my issue is seen too

Ordered a mattress and funds were debited. Had an email to confirm purchase but no delivery details. NO COMMUNICATION then for over 10 days. Finally after threatening to dispute payment they called and said we don't have the mattress we will credit funds. Now 3 weeks later still no funds back. Emailed and no reply. DO NOT USE

They've gone downhill. Used to be great to work with, but now you're lucky to even talk to somebody. I've requested call backs, and when calling the number I'm told something along the lines of 'your rep is not available at the moment' Very poor service, after I pay off my laptop I won't be using their services again. And now just found out you… Read more

can no longer choose your own products to rent. That was a big plus to pick out exactly what you wanted, after all it is your money that is being spent. Now you're limited to what they've chosen to advertise on their website.

I ordered a Samsung phone which said available, but I was told that I have to wait 6/8 weeks for the phone to come over from wherever Samsung phones are! I ordered my phone in October last year and was due to receive it before Christmas around the… Read more

23/12/2025 but received a email from R4K letting me know that they were going on holidays and won't be back until the 12/1/2026. This is not right from any company as I've rented through them before and that cost me $3,500 for a bed. The phone that I wanted is a Samsung Galaxy S25 ultra worth $2,600 and then the care package for the phone turns up later on after the phone is delivered? This information should be on the contract. Not a happy customer and the service is crap. I have sent emails after emails hoping to get my phone by Christmas day but without luck and without answers?

I signed an agreement with Rent4Keeps on 10th November 2025, for a refrigerator. It is now 19th January 2026, and I still have not received the item. Despite making my initial payments, the service has been appalling. I was told on the 14th January 2026 that I would receive a "definitive update" within 48 hours. Five days later, I have heard… Read more

absolutely nothing.

What is most frustrating is the lack of accountability. At one point, they even claimed they "were not aware" I hadn't received the delivery, despite me following up weeks prior. I have now had to go and buy a fridge privately because I cannot go months without an essential household appliance.

I have formally withdrawn from the agreement and demanded a full refund. They were quick enough to access my credit file and take my money, but have failed completely on the delivery and customer service side. I would strongly advise anyone looking for a rental to look elsewhere. Their "WeCare" team clearly does not care about their customers' basic needs.

Would you recommend this business? No.

ABUSIVE, RUDE AND LYING THIEVES - AVOID AVOID AVOID I made the mistake of signing up for their service, only to have them change the payment schedule on me via a 3rd party I did NOT authorise. Then when I referred them to the information given to me by the sales people they REFUSED to acknowledge it - I even asked them REPEATEDLY to pull up the… Read more

call logs to which they ignored it.

Rude, Nasty and will hang up on you if you ask to speak to a team leader - their "team leaders" are useless and rude to boot.

AVOID AVOID AVOID

I wanted to give this rental company a 0 star rating. However not being available my rating of one star rating i m o being generous.. Had put in an application for a TV almost 2 weeks ago I was emailed the credit guide etc but till now I still have not heard whether my application had been approved. I had contacted them via the form on the… Read more

website several times for them to contact me about this and all I get is we look in to it. Called them several times as well and left several message for a call back to know whether my application had been approved after doing this yet to hear how the application went,or a phone call back . All I ask for is information on whether they had declined my application or not I would think that as a customer already the application put in I would have heard by now.

Scammers. I have been waiting almost 3 months now for my phone, they have taken out two payments, and the same thing apparently no stock ? Well stop taking orders... Has anyone. Actually received their phone?

If I could give no stars I would but had to give one so I could submit this Wouldn’t recommend to anyone it’s been 5 weeks since approval and signed the agreement no updates I’ve had to email asking for a update and every reply have been told they haven’t received tracking information from there supplier so don’t bother applying if you want it within a week cause that’s not gonna happen

I ordered my phone over a month ago now .I have tried to contact them continuously on numerous occasions and still get messages with links .no call back .this company is a complete scam/joke .I received a email stating I would receive my phone by the 14th-21st and would receive a tracking number but NOTHING .NEVER GO THOIGH THESE GUYS .I'm… Read more

cancelling my contract !!they told me to have money in my accont and was never taken !! 0 out of 5 .never again !!!even if they offered me a free week no way

Absolutely disgusted with the service. I had got approved fir and item and signed contracts. Then got a text message to say unfortunately cannot have the goods because I am meant to have arrears from another item!! Why wasn't this looked at before?? Not even a phone call just a text message. I understand it's because of arrears but to be approved… Read more

and signed the paperwork then to be told in a text message it has to be withdrawn. How unprofessional for a company. Disgusting service

It’s been 30 days and 21 business days since I ordered my tv. Have emailed them asking for an update with no response. 2 payments made already. I’ve been without a tv for over a month now not happy.

In Victoria I had no issues with them, but once I moved to Sydney my god it’s a mission to get a hold of them. It’s been 5 days since I requested a phone call and still waiting! I try to call them and the person for that area NEVER answers and all I want is a statement of what I have owing on a mattress that turned to crap literally 2 months… Read more

after buying it, I put an email in to get it sorted and nothing got done because they can’t see the damage but you can clear as day in photos.

Iv been with R4K for 13 years and always come to get stuff for my kids. And im so happy that were all like one big family and the respect is there so there my number 1 shop we love u rent 4 keeps

I’m on week 7. I did receive this message 2 days ago: Thank you for your patience, We have requested a new update for you and our supplier has advised the following: Due to manufacturing of the upcoming new range, Manufacturing has been restricted to make way for the new range which has contributed to the delays. We do apologise for this… Read more

inconvenience and assure that our suppliers are doing all they can to speed up the process as best they can.

If you feel that you are unable to wait any longer, you of course have the option to cancel at any time prior to dispatch.

In the meantime, we will continue to monitor daily for new updates and will continue to hold your payments until we receive the confirmation that your order has been dispatched.

As soon as your tracking comes through, we will send it through to you as a matter of priority.

Kind Regards R4K Customer Care

Just applied for a phone everything was easy to fill in the application. The team are helpful advised ke because there is such a high demand for samsung and iphones that there will be a delay for upto 8weeks it may come before then but they just said once they have my tracking number they will send it to me and usually takes 2days from the time… Read more

they receive the tracking number no payment will be made until the phone has been dispatched which I think is good as othe ones like snaffle and gimmie take upfront payments and you still need to pay even if you don't have the product yet.

Update: so just received this msg after 3 long mafuggin months almost 4months

Good Afternoon, This is Customer Care R4K contacting you as we have been notified by our supplier that your order has been cancelled due to APPLE having discontinued production and supply of your model device as well as others. We do apologise for this inconvenience and welcome you to reapply for a different device if you are still wishing to pursue a contract with R4K.

Thank you for your understanding.

Kind RegardsR4K Team

PMRTFO!

Suggestion go through delta rentals they are so good received my product within 1week and such a smooth application

Has anyone actually received their products ?? Waiting 9 weeks now for my phone. They keep ignoring my calls and messages. I ask where it will be approx and I also need to change my direct debit details. Nothing no proper answers ... Starting to irritate me now. Is this even a legit company ?

Was the worst experience with customer service when I did get a response it was from John was rude and called me saying I was an impatient c*** and I can f*** off

Ridiculous company ! Been waiting 5 weeks for a phone no updates no communication I then receive a text stating this Your phone delivery update is another 2-4 weeks. Please advise if you would like to wait for the tracking or cancel the contract. Kind regards R4K So frustrating

Hope this will help, I just waiting for my phone too is almost 1 month, and there’s no response to them, i just keep messaging them, And they said that there was a huge delay in there gadgets vendors.. Today they message me this.. Hi Jhon, We are contacting you today to provide an update on your order. Unfortunately, we continue to… Read more

experience delays in securing some key products from our vendors. As such we are unable to confirm a delivery date / tracking details currently. We are working with our vendors daily and will provide delivery information as soon as it is available. Please note that we can place your payments “on-hold”, with no further deductions to be made until tracking details are sent to you. Please reply with HOLD PAYMENTS and we will arrange this shortly. Should you have an urgent need for the product and do not wish to wait for delivery, we will honour any request to cancel your order. Your ongoing patience is much appreciated. Regards-R4K

So i have no choice is to put in on hold payments until i get my tracking details.

I rented a mobile phone and it just kept overheating every time I used it. Tried to tell R4K but all I got was where is our money. All I can say is this: If your reading this R4K do something or I will be going to consumer protection here in Victoria TICK TOCK

Very unprofessional with phone calls! Been trying to contact them for the last 4 months and no answer or no phone call back, never EVER go through these guys ever. Even emailed them and said I'm taking it to there HR and no response back either.

How long did it take to get the goods? Especially a phone? My initial text said 14-21 days? I have made a payment and just shy of 3 weeks and no product. Received the care package within days. But no phone. No tracking or updates. It’s a joke to make people wait that long.

Happy to approve low income families. I see they have changed their name now to just R4K. We were charged 3 times over the retail price on a fridge. The fridge at a little over 2 years old stopped cooling on the top shelf and the top of the door shelf. So after paying out over $3000 we have had to replace our fridge. We will NEVER EVER use this… Read more

company again. They should change their name to Rent 2 B Ripped Off. They target low income families as these families cannot get ‘interest free’ set ups with Harvey Norman etc. Afterpay or a Nils loan, both interest free ways to buy household goods. WE DO NOT RECOMMEND R4K to anyone. They overcharge BIG time