Rentalcars.com

I booked a vehicle and purchased insurance through RentalCars. However, upon arrival, the rental company claimed the insurance was invalid and insisted that I purchase a separate policy directly from them. Furthermore, they downgraded my vehicle despite the fact that I had paid a higher price for a premium booking. When I reported this to… Read more

RentalCars, their only response was that policies vary by company. Essentially, I was charged a premium rate for a lower-value vehicle. This felt like a scam; I strongly advise others to avoid them.

CARD SCAM - INSECURE SITE DON'T USE one day after using their site to book a rental car for Tasmania I started getting scam deductions from my MasterCard. $US1,500 gone. No other use of card for a month before so has to be attributed to using their site. I reported it and noone has done a thing. Use at your peril. Their provider, Europcar didn't care either.

Terrible service unclear conditions!!! Not recommend! I stay with my daughter without car which I already paid because I have money on card but they did not accept debit card and they o not accept cash, just virtual money And also did not refund because didn't reach them by phone Terrible service!!!!

I booked a premium-class rental 2–3 weeks in advance for a trip in Germany through this platform. When I arrived, they said the reserved class wasn’t available and offered a car from a completely different, much lower category “with a discount.” I… Read more

refused because it wasn’t what I paid for.

Then things got worse: they refused to refund my money, claimed they offered a “similar category,” and basically made me look like a liar. In the end I got no service for what I paid, lost time and nerves, and had to rent a car from another company at a higher price and wait in line for another hour. I had to fix problems they created.

Terrible service and attitude. I will never use them again and don’t recommend it.

extremely disappointed with this service - I lost money and was not even provided a service. I paid a lot of money for a rental car and due to a technicality, I was not provided a car. Didn’t get my money back and wasn’t even given an alternative… Read more

over the phone when I tried to organise a refund. No car or refund provided. Extremely disappointed and I would not recommend this rental service to anyone.

What a rip off. Look at the reviews - 97% negative!! Rentalcars.com aren't interested in ensuring your trip goes well - they are only interested in your money. If anything goes wrong they don't refund. If there's a problem with the rental car… Read more

company, Rentalcars will tell you it's not their fault even though your contract was with them (that's who you paid your money to). I paid $540 for my wife's rental car, but unfortunately she took my credit card not hers. The rental company couldn't accept my card, even though my wife rang me at the time and I gave her the PIN. OK - fair enough. But Rentalcars.com wouldn't refund ANY of my money. They clearly decided they preferred to keep it all, and lose a customer. I had actually booked through Booking.com. They transferred the booking to their subsidiary (Rentalcars) without my knowledge. Now I've decided to use Booking.com for searching, and when I find suitable hotels and cars etc, I will deal directly with them. They have often told me I should do that anyway because it's cheaper. Bye Bye Booking.com and Bye Bye Rentalcars.com. The $540 you got from me will cost you a lot more

Drivalia car hire uk – We hired a car through Rental cars.com with a company in Uk Called Drivalia we had issue with the bus from Heathrow he didn’t understand any English so didn’t understand that he had to take us to car hire depot it was part of the service , so had to jump a taxi , but on arrival at Drivalia I explained to i believe was the manager who was… Read more

fantastic so helpful was not happy the bus didn’t drop us off told me to put in a claim for taxi cost , plus he upgraded my car for free for the inconvenience that I had been caused , definitely book through them again good car great service definitely worth using plus they are 10 min walk from premier Inn so drop off nights rest shuttle to airport just so easy again thanks Drivalia car Hire

Beware of Foreign fee charges – Prices shown in AUS $ are not a true picture as the company charges your credit card from London and your bank will charge a Foreign fee. Not fair that price details are not specified clearly for Australian customers. Yes some mention is made in the Terms and Condition that your bank may charge foreign fee, but why would you dream of that in Australia where all prices are always quoted with all inclusions. Show details

One of the best car hire experiences I’ve had and really great value – Very impressed with all aspects of my recent car hire through RentalCars.com pick up was seamless with no issues. I also took out their insurance which was also seamless and easy. Everything was as promised and the AVIS desk team were also very helpful. All in all one of my best car hire experiences and really great value for money.

We went on a skivacation and rented a car via rentalcars.com. We needed skiracks for our skis. We we got to our rentalcar company they advised us they don’t have skiracks. Rentalcars.com told us to rent from another company that would provide skiracks. They would reimburse the difference. After many phonecalls with customer service centers around… Read more

the world that you get connected to I got an email to send my information. After many emails back and forward they don’t see it as their problem. They refused to pay the difference. This is definitely a company who pays no interest in the customer. Avoid it at all costs. If you have to deal with customer service be prepared for lots of lies and avoidance.

Be ware of this low bowling scam as out of full price you paid they deduct UK VAT before give voucher to rent company, as well as do not disclose condition of rent before you pay them, which is not flexible for changes resulting in loss of money. Customer service is a joke.... AVOID AT ALL COST to deal with this company

Poor communication. I had two rental covers, one in Feb and the other in Mar. My plans changed and I wanted a cover for the whole period. When I went to cancel I was offered a refund or a credit with a bonus. I never saw anything on my account that indicated I could use the credit and in their terms they stated credits were not available in… Read more

some countries. I sought clarification but got either the answer to the wrong question or no answer. After reading reviews on them and finding poor communication was a persistent recurring issue I decided to cancel, and opt for a refund instead and go elsewhere.

This company is a scam. They charge money themselves then hold it for month after and pay back only on rental car company permission. If you drop your car earlier they still charge you. I paid around 1000 US dollars for 8 days rent, though their document was showing less than 20 dollars per day in Zagreb winter. DO NOT USE IT.

One star is generous. We booked our car hire through Booking.com — big mistake. We paid for the full insurance, an extra £50. Since we don’t have a credit card, we checked the terms and conditions on Booking.com, which stated we could secure the bond with a debit card at the airport in Italy. However, the rental company told us this was not the… Read more

case. They said we could not take the car under any circumstances without a credit card unless we paid an extra £350 for their insurance. I even have video evidence of the conversation, and the agent clearly stated that taking the car without a credit card was not an option. She insisted we contact Booking.com to resolve the issue — so we had no choice but to pay the extra £350 to avoid being without a car for the holiday.

When we returned home, we contacted Booking.com. After nearly two months of going back and forth and providing all the evidence they requested, they concluded that because we “signed the form,” there was nothing they could do. I’m still not sure what they expected us to do — we had already paid Booking.com £350 for the car hire and would have been stranded without a vehicle.

Booked a car with RecordGo through RentalCars. Dont do It!!!!! I payed at the website in advance and also an insurance. At arrival it was totally chaos! The transfer from airport to the car was impossible to call, and when we finally got there we didnt get any car! The contract said 900 euro in deposit on a credit card. But when we where there it… Read more

was 1400 euro in total. And my creditcard was limited to 1000. The insurance i boight in advance did not exist, so they wanted me to pay for a sevond one. When I couldnt, they refused to let me pay with another card, and refused to cancel my booking and refund me.

Absolutely PATHETIC. Booking.com have stolen my money. I booked and prepaid Rentalcars for car hire to collect at Malpensa Airport Milan Italy on 15th August 2025. Beware they are owned by Booking.com and it is impossible to discuss any issues you may encounter. Basically Booking.com has taken my $1,000 odd and provided no motor car. On arrival… Read more

at the Europcar pickup desk I was asked to produce my Drivers Licence and Passport and credit card which I did. I was then asked for my International Drivers Licence to which I said I am not required as I have an Australian Drivers licence and for the past 30 years I rented cars every year in Italy Germany Switzerland Spain and had never been required to have one. The assistant said the rules changed early 2025 and I was required to have and produce an International Licence. Your booking will be treated as a no show and you will not be given a car and you will not receive any refund. Desperately I went to Sicily by Car another Rental Car Company literally 20 metres from Europcar. I mentioned that I needed to rent a car for 1 week but did not hold and International Drivers Licence. The assistant said no problem I will give you the Website address logon with your phone and within 5 minutes I would receive the digital licence which I did. They provided me with a car excellent polite and helpful service. I disputed the charge by Booking.com on my Amex Platinum card which was immediately reversed. 2 weeks later I received notification from Amex that Booking.com provided documentation that their terms and conditions entitled them to keep the entire amount as I was a no show.

ALL DOCUMENTS RECEIVED BY EMAIL AFTER FINALISING THE RENTAL SPECIFIED 4 THINGS. 1) DRIVERS LICENCE IN MAIN DRIVERS NAME (NO SPECIFICATION FOR INTERNATIONAL LICENCE) 2)PASSPORT IN MAIN DRIVERS NAME. 3)CREDIT CARD IN MAIN DRIVERS NAME. 4)E VOUCHER. Europcar and Rentalcars. com and Booking.com. Shame shame. These were produced you refused to provide a car and kept my money.

Rental cars.com seem to have the wrong address for East Coast Car Rentals. I had a taxi drop me off at the old address and then had to walk 15 minutes in the heat to the new address. East Coast have the correct address on their website. Not good enough Rental cars.com!

Rented a car in Alice Springs Australia and paid rental cars the amount specified, believing this was all that I would have to pay in line with the Rentalcars terms and conditions. I dually signed the agreement with Avis car rentals for the hire. I was then shocked to find that I had to pay an additional $181 on top of the original payment. This… Read more

increased the overall cost by 33%. What had not been specified by Rentalcars was that there was a 27% additional cost for a "premium location" collection. Avis rentals did not point out the additional costs at the point of hire either. I disputed this with Rentalcars and was basically told they could and would do nothing about the charges as the agreement was signed with Avis. I will no longer be using both Rentalcars and Avis for future rentals. I would advise using only rental car companies direct and just use Rentalcars to find out which companies offer the best rates for comparison. By going directly to the hire company you have full disclosure of terms an conditions and no hidden costs.

A scam involving booking. Com and Eurocar UK. I was charged $7073.55 AUD for a 5 day rental. It was advertised as $1450.49. I have contacted all involved but they keep blaming the other brokers. Please be ever critical of these and don’t sign anything until you review beforehand

This company feels legitimate but will at every instance aim to apply additional charges. If you have any issues they will add hidden charges, and their customer service is atrocious. Avoid at all costs.

Rentalcars.com and Sicily By Car have provided me with one of the worst experiences imaginable. I purchased comprehensive insurance twice—once through Rentalcars.com, which protected me from paying any excess, and again directly with the car rental company, with $0 excess, expecting complete protection during my trip. Instead, after a simple… Read more

traffic accident where I fully complied with all road rules and exercised due care, I was shocked to be aggressively pursued for over €18,000 in damages.

Neither Rentalcars.com nor Rentalcover.com offered any meaningful support. Rentalcars.com shrugged off responsibility, sending me back and forth to their insurer, Rentalcover.com, who in turn refused to pay based solely on the hire car company's unverified claims. The rental company declined to provide any concrete evidence—no police report, no investigation, just a vague assertion of negligence. This blatant disregard for due process and customer protection feels like a scam designed to exploit tourists.

Despite clear obligations under Australian Consumer Law, the Insurance Contracts Act, and the General Insurance Code of Practice, both companies refused to act in good faith or conduct a proper, fair investigation. Rentalcars.com fails as a platform and insurer by letting its customers fall through the cracks, while Sicily By Car uses bullying tactics and legal threats without transparency.

My advice: pay more and rent from a reputable, trustworthy company. Attempting to save money with either Rentalcars.com or Sicily By Car will almost certainly cost you far more in stress, legal fees, and potentially huge, unjust charges. These companies prioritise their profits over customer rights and protection. Avoid them at all costs. This experience has been a nightmare, and I hope others learn from it before booking their rentals.

Worst customer service I’ve ever experienced. We paid for a Hyundai Kona or similar (can fit x3 large bags in). We received a Ford focus (can only for x1 large bags). I checked the pricing and the ford focus was less than half the price we had paid so I reached out for. Refund. It’s been nearly three weeks and I’m no further forward and have… Read more

been told to go down about 5 different routes to get this resolved by the customer service team and each one is a dead end!! The company is a joke and they do no care about you. They just want your money.

I would advise to book your rental car directly through the rental company and AVOID this scam

The worst company in the world to deal with. Thieves is the best way to describe them. We didn't even go ahead with the hire as there were so many red flags ( undisclosed fees and charges, dodgy insurance ) and we asked for a full refund (didn't hire or take the car or anything) and they are impossible to get a hold of. Delay, delay, delay,… Read more

delay. All they do is try to put you off. The best thing to do is involve your bank and cancel / dispute your transaction immediately if you get scammed by these animals

This company has no idea what they are doing. You are likely to be left out of pocket for a service that cannot be provided. Avoid at all costs unless you have money to throw away. They will tell you to refer to their policy even though they have failed before the policy applies. Still waiting for a refund months later even after they admitted it was their error in writing.