??!
1 photo
Rentalcars.com

Rentalcars.com

1.3 from 625 reviews

See the Best Car Hire Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
27
4 star
8
3 star
10
2 star
32
1 star
548

JohnJo T.

JohnJo T.Sydney, NSW

No help , No joy

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Stan S.

Stan S.Sydney, NSW

  • Verified customer

Worst customer service - exceptional yelling performance

published
Value for Money
Transparency
Customer Service
  • Verified customer

Europcar unprincipled car rental company.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Appalled customer

Appalled customerSouth East Queensland, QLD

NEVER EVER EVER USE THIS COMPANY!!!

published

I have never written a review before, but the experience I had with RentalCars has spurred me into action. The worst experience I have ever had with a company. Would never use it again. I booked and paid for a Compact (Mercedes-Benz A-Class or similar). Got a tiny Renault that we could barely fit our luggage in. I attempted to obtain a refund. Figuring out how to make this request was almost impossible. They then spent two months "investigating" the matter. This culminated in them asking me for documents which they should have already had or were seemingly completely irrelevant. When I didn't provide these documents within a week, they told me my file had been closed. My belief is they should be investigated by the ACCC. Appalling.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeRenault Clio
Received Booked Vehicle No, I received a worse vehicle
See all answers

David L.

David L.Central West, NSW

DO NOT USE THIS COMPANY

published

Hired a car in the uk for 29 days. Paid thru rental cars before hand and paid insurance. Car hired and paid the 250 pound deposit with europcar . Hire went well, car returned no accidents and full if fuel. 3 days after returning to australia a $750 chatge from europcar on my cc and no refund of deposit. Called rentalcars and put in a case. Apart from the initial case number email i cNnot now get them to update me on whats happening. So now$1200 out of pocket.

Value for Money
Transparency
Customer Service

Joe S.

Joe S.Greater Melbourne (Outer), VIC

Reluctant to refund.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
See all answers

Morley

MorleyFar North Queensland, QLD

Left stranded.

published

Rental cars booked me a car with Jucy. Jucy did not honour the contract and told me I had to find my own way to the airport after returning car.

Value for Money
Transparency
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers
1 comment
Morley
Morley

Never ever again with these dodgy companies.


chelsea

chelseaSydney, NSW

  • 4 reviews
  • 7 likes

DONT DO IT

published

Absolute rip off! They charge more than 3 times what the hire car company actually charges. Dont do it. Vehicle company was great but I should have just called the company direct.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
adrian hauschildt

adrian hauschildtMurray Region, NSW

rip off company

published

i booked a car through this company online and cancelled booking 3 days prior to pick up and according to this company they offer you a full refund, wow what a load of crap, they very quick to take your money mind you but they do not refund it if you cancel booking so consumers beware, this company at best is half hence why i will be reporting them to consumer watchdog as well as too current affair, you would honestly be better off hiring a cab. oh and if you think ringing them helps it doesn't i've been put on hold for almost an hour, and then when they finally did get back on the phone they told me that i wasn't getting a refund with no reason

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
See all answers
Loan

LoanNew South Wales

Rentalcars

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
See all answers

NEVER AGAIN

published

Communication channels are very inefficient. I just needed to amend the driver's name I called and waited for about 40 minutes but nobody answered. I also send an email, I got the answer from Rentalcars 2 days after. I did not receive the car.

Transparency
Customer Service
Booking Process
Vehicle TypeHyundai Accent
See all answers

Avoid

published

I used rentalcars.com to hire an Ace Rental Cars vehicle. They charged me $50 for failing to fill up tank, despite filling up tank. Absolute rort - avoid at all costs.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle Yes
See all answers

Matt

MattRichmond-Tweed, NSW

  • Verified customer

Unscrupulous company- avoid

published

Rogues- avoid. Booked car and insurance through them... they cancelled 5 minutes later after taking money from my credit card and I'm still waiting to get my money back. never again. no reason offered

Value for Money
Transparency
Customer Service
Booking Process
See all answers

RNK

RNKGreater Melbourne (Outer), VIC

Keep well away

published

Absolutely hopeless mob. Cancelled rental in Christchurch and after 3 weeks still unable to get full refund. They ask for info and details regarding issue, I send it yet nothing gets done. They simply don't care. A business with no morality and integrity judging by reviews here. Learnt the hard way. Keep away from these criminals.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle TypeToyota Corolla
See all answers
Shane

ShanePerth, WA

Do not use them!!!!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Josephine

JosephineSydney, NSW

Terrible experience

published

Never again!

published

Worst customer experience of my life, do not go through these guys. I really can’t work out how Australian businesses would be affiliated with this organisation. I am a 44 year old businessman who has had a lot of dealings over the years with a whole range of organisations and I have never seen anything like these guys - be warned, they may be a bit cheaper than car dealers direct, but it’s not worth the pain

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Maree

MareeSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

If I Could Give A Negative Star I Would

published

Paid for my car and took what I believed was a deposit bond. Asked for three weeks for my bond back and was told to fill out a form and wait, (could be 28days!!!) ONLY to be told there was no bond! Why would I pay $176 for a car for one day when the car cost $76. Europcar told me not to use them when I went to pick up the car and pay another bond!!! They knew best.... Please be warned with this company!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
See all answers

RIP off , dont use them

published

Came to oz from NZ, accidentally left licence in scanner, couldn't take car. Because of that and not ringing at collection time about it due to needing to bebun Brisbane in 2 hours via public transport, they kept the rental money for the whole ten day trip, not just a cancellation fee, the whole lot. TRIPZ, the pick up company did not advise is to ring immediately or lose everything, they just said email or ring when your ready, been emailing for 2 days, cancellation fee I can understand keeping the lot I cant understand.

Value for Money
Transparency
Customer Service

Car hire rip off

Car hire rip offSydney, NSW

Ripped off by rental cars.com hire car scam

published

Rental cars .com ripped off hired a car but had to cancel one hour later they had the audacity to charge me not only the full price of hire but also a percentage of the insurance reduced excess I also paid for I work for Qantas Australia and have used many travel and holiday services and have never been ripped off by any other company untill rental cars.com come along I will never use this company again and would advise you to do the same read your contracts carefully as they will not advise you about this when making a booking (scammers )

Value for Money
Transparency
Customer Service
Vehicle Condition
See all answers

Page 1 of 32

Questions & Answers

Clarky

Clarkyasked

Has anyone booked a car in Townsville and waht was your experience?

2 answers
Colin
Colin

I would not touch Rentalcars.com with a barge pole, go direct to an actual car hire company, not a third party.

hannahmarston
hannahmarston

agree complete scammers have reported to ACCC


Priya S

Priya Sasked

Could someone please let me know who provides the insurance on the car hired from rentalcars.com in Australia? The name of the insurer.

4 answers
Debladee
Debladee

No idea sorry - we only used them overseas, good luck!

Stuart J
Stuart J

Mine went thru Rentalcover.com

Dicko
Dicko

NEVER use Rentalcars. The insurance you pay for is a scam and the hire car company will charge you again. They are impossible to deal with and their terms and conditions are not worth the paper they are written on.
Just a pack of liars and thieves.


Get an answer from our members

Details

CategoryCar Hire Services

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.