No help , No joy
We booked a car through Rentalcars in Early October 2019 to pick up in Palermo Sicily using Maggiore. We arrived at the counter in the airport. As we had quite a bit of luggage with us, it was suggested we had a small car and a larger one was available as a "free" upgrade. On the paperwork was the "held deposit" which is normal, the rental fee and a "fuel levy" deposit in case it is not returned with a full tank. All appeared OK. Was told I had to pay a fee for one way drop off, no problem, happy to pay. When we arrived back in Australia a week...or so later and I went through the finances, I was charged by Rentalcars for the original hire, then again by Maggiore. I have attempted to contact Maggiore with no reply to any emails I have sent. Rentalcars have told me it is my responsibility to chase it up with Maggiore. I am not convinced that I will get my money back. Rentalcars provides you with the car rental company, the car rental company then "upgrades" etc and they both take the money. To this day, 16.11.19, I still not have had my "deposits" paid back. This was my first time with Rentalcars and Maggiore and last time. As they are based in Europe, the communication is a waste of time. I do not recommend Rentalcars, and definitely stay away from Maggiore in Sicily. There are plenty of reviews about them on other websites, https://au.trustpilot.com/review/www.maggiore.it , I wish I had of read them before booking with them. As per most things in life, it is a lesson learnt that cost money.
- Verified customer
Worst customer service - exceptional yelling performance
Considering RentalCars.com for car hire? No doubt they have fantastic profitable business model and it is for a reason. You will part with your money without getting the car in exchange for worst-customer-service experience, a rela life Gold Coast attraction with rudely screaming customer service ladies. Read on to learn what you should expect and what you should not expect from RentalCars.com and their customer service.
Things you you would not expect but should expect.
Do not get enticed by the low rental rates. The terms include whopping $...4500 excess fee. In the end of the rental process, you end up paying three times the original rental rate to protect yourself in various insurance conditions. In total, we payed $400 rent for smallest car for 4 days, including the rental rate, two lots of insurance, Uber fees to get to the hotel and back while trying to pick up our car. The pickup point for your rental car is not in the airport. You must have a working local phone connection to call a local phone number to be picked up. A shuttle bus will come, after an unpredictable length of time, to take you to a suspicious parking lot on the outskirts of a factory district. The rental voucher does warn you that the pickup point is off-airport, so you should be ready for adventures. In fact, the car pickup service is not always available when planes arrive. You should be prepared that noone answers the pickup phone and voicemail suggests you should call back the next morning. It is just an unfortunate circumstance that nowhere on the car hire agreement there is a reference to this condition.
- Verified customer
Europcar unprincipled car rental company.
Anyone thinking of renting from Europcar should be well aware of their rehearsal when you enter their facilities. It could cost you both time and a lot of money.
Europcar have demonstrated they are the worst and without doubt, an unprincipled car rental company. I booked a car from Canada to pick up at Manchester UK.
From the first initial contact with Europcar representative at Manchester Airport facility, September, 2019. Europcar commenced to disregard my original contract. My contract unambiguously stated, SUV (Nissan Qa...
NEVER EVER EVER USE THIS COMPANY!!!
I have never written a review before, but the experience I had with RentalCars has spurred me into action. The worst experience I have ever had with a company. Would never use it again. I booked and paid for a Compact (Mercedes-Benz A-Class or similar). Got a tiny Renault that we could barely fit our luggage in. I attempted to obtain a refund. Figuring out how to make this request was almost impossible. They then spent two months "investigating" the matter. This culminated in them asking me for documents which they should have already had or were seemingly completely irrelevant. When I didn't provide these documents within a week, they told me my file had been closed. My belief is they should be investigated by the ACCC. Appalling.
DO NOT USE THIS COMPANY
Hired a car in the uk for 29 days. Paid thru rental cars before hand and paid insurance. Car hired and paid the 250 pound deposit with europcar . Hire went well, car returned no accidents and full if fuel. 3 days after returning to australia a $750 chatge from europcar on my cc and no refund of deposit. Called rentalcars and put in a case. Apart from the initial case number email i cNnot now get them to update me on whats happening. So now$1200 out of pocket.
Reluctant to refund.
I booked a car for 4 days with this company online from Australia. When I got to my destination I unfortunately lost my wallet which meant I could not drive without a license, so they wouldn't allow me to to hire the car. All good, as it was my fault. I asked the third Party booking agent (HERTZ) to cancel my booking, but they refused, as I wanted my FULL refund. I was told to cancel it on the app, which I din't have on my phone and was unable to as I was out of a wi-fi zone. So I got online to find a phone number to call to cancel my booking a...nd got nowhere, Wirth dead numbers and faxes ringing out. Little did I know this company operates from the UK, and not in Australia as I had imagined. Next early morning I downloaded the app, and could not for the hell of me find a way to cancel the booking. As an App Designer myself, I thought this was all about trickery and make it as confusing as possible so Rentalcars.com benefit from the vulnerable. I finally got in contact with them, had to call the UK, and then they proceeded to tell me I will not get my full refund back. The absolute cheek! I haven't even seen the car I was supposed to drive, and I wanted to cancel but they didn't allow it. So I provided a Police report on my lost license and they only decided to give me 50% of my refund. NEVER USE THESE GUYS if you are booking from Australia. They have no face or customer service in Australia, and operate through 'FIREFLY' whatever that is, as there were clearly NO branded directional signage at Perth Airport (Even though all the major Australian car rental companies had a clear visibility), so I had to ask many people what to do without my success. I'll suck this up but hope this review leads to less people booking with them. 0 out of 10 for service.
DONT DO IT
Absolute rip off! They charge more than 3 times what the hire car company actually charges. Dont do it. Vehicle company was great but I should have just called the company direct.
rip off company
i booked a car through this company online and cancelled booking 3 days prior to pick up and according to this company they offer you a full refund, wow what a load of crap, they very quick to take your money mind you but they do not refund it if you cancel booking so consumers beware, this company at best is half hence why i will be reporting them to consumer watchdog as well as too current affair, you would honestly be better off hiring a cab. oh and if you think ringing them helps it doesn't i've been put on hold for almost an hour, and then when they finally did get back on the phone they told me that i wasn't getting a refund with no reason
Rentalcars.com company cannot be trusted. Dont use them.
a typo was made with the booking this is 8 weeks before the car due for pick up, I went online and amend the booking with Rentalcars.com. (Typo with 1 character in first name)
And this is what I got from the website To complete your change, we just need to cancel your old booking and make you a new one.
Dont worry the only other thing that will change is your booking number. Youll still have the same car, from the same rental company, at the same price.
Once you click 'Confirm change', theres nothing else to do.
By clicking 'Confirm Change', you are confirming that you have read, understood and accepted our General Terms, and the Rental Terms...It allowed you to change the but you lost all your deposit and re-book again and another deposit is taken out of your account. Only a fool would do that again. This company cannot be trusted. Dont use them, Suggest for Rentalcars SLT, please come online and read your company review, see how bad is your reputation.
Communication channels are very inefficient. I just needed to amend the driver's name I called and waited for about 40 minutes but nobody answered. I also send an email, I got the answer from Rentalcars 2 days after. I did not receive the car.
I used rentalcars.com to hire an Ace Rental Cars vehicle. They charged me $50 for failing to fill up tank, despite filling up tank. Absolute rort - avoid at all costs.
- Verified customer
Unscrupulous company- avoid
Rogues- avoid. Booked car and insurance through them... they cancelled 5 minutes later after taking money from my credit card and I'm still waiting to get my money back. never again. no reason offered
Keep well away
Absolutely hopeless mob. Cancelled rental in Christchurch and after 3 weeks still unable to get full refund. They ask for info and details regarding issue, I send it yet nothing gets done. They simply don't care. A business with no morality and integrity judging by reviews here. Learnt the hard way. Keep away from these criminals.
Do not use them!!!!
Well what a bunch of useless craps rentalcars are!!! Never bother to check on customers complaints, you have to do that yourself even tho you have paid them for a service!!! What service do you lot actually provide??? Nothing is what!!! Never received any of the cars we booked over our entire Europe trip, always something different. You think we book a certain car just for fun??? We book what our needs require not what you have on the day!! Thats why we booked months in advance to avoid this situation. I am sure that the only reason your brain...s don't fall out your bum is because of the huge vacuum in your heads!!! Fraudulent, dishonest modern day criminals is all you lot are and i will be telling all and any media outlets i can find about your behaviour!!! I hope you end up like Thomas Cook!!!
Pick up was an absolute nightmare! Told to pick up from Sydney Airport. Not clear whether domestic airport or international airport so I called Rentalcars.com. Was told to go to international airport. I couldn’t view my evoucher on the app (page was blank!) and I still wasn’t 100% satisfied that I was given the right pickup information , so I searched online for Firefly pick up. The address was a 40 minute walk from domestic airport, so off I go from the airport on my 40 minute trek! Got there only to be told that the car was to be picked up f...rom the Hertz counter at domestic airport! The information I had stated my supplier was Firefly! I call Rentalcars.com (at this point I’m absolutely ropable!) and ask then to email me the voucher . I check the voucher and NOWHERE on the voucher does it say that the supplier is Hertz! Hertz staff and Firefly staff were very kind but the service (if you can call it that!) that I received from Rentalcars.com was atrocious and the information they provided was misleading! This isn’t the first time I’ve hired with Rentalcars.com but it will very likely be the last! Almost a week later and I’m still waiting for them to respond to my complaint.
Worst customer experience of my life, do not go through these guys. I really can’t work out how Australian businesses would be affiliated with this organisation. I am a 44 year old businessman who has had a lot of dealings over the years with a whole range of organisations and I have never seen anything like these guys - be warned, they may be a bit cheaper than car dealers direct, but it’s not worth the pain
If I Could Give A Negative Star I Would
Paid for my car and took what I believed was a deposit bond. Asked for three weeks for my bond back and was told to fill out a form and wait, (could be 28days!!!) ONLY to be told there was no bond! Why would I pay $176 for a car for one day when the car cost $76. Europcar told me not to use them when I went to pick up the car and pay another bond!!! They knew best.... Please be warned with this company!
RIP off , dont use them
Came to oz from NZ, accidentally left licence in scanner, couldn't take car. Because of that and not ringing at collection time about it due to needing to bebun Brisbane in 2 hours via public transport, they kept the rental money for the whole ten day trip, not just a cancellation fee, the whole lot. TRIPZ, the pick up company did not advise is to ring immediately or lose everything, they just said email or ring when your ready, been emailing for 2 days, cancellation fee I can understand keeping the lot I cant understand.
Ripped off by rental cars.com hire car scam
Rental cars .com ripped off hired a car but had to cancel one hour later they had the audacity to charge me not only the full price of hire but also a percentage of the insurance reduced excess I also paid for I work for Qantas Australia and have used many travel and holiday services and have never been ripped off by any other company untill rental cars.com come along I will never use this company again and would advise you to do the same read your contracts carefully as they will not advise you about this when making a booking (scammers )
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Questions & Answers
Has anyone booked a car in Townsville and waht was your experience?
Could someone please let me know who provides the insurance on the car hired from rentalcars.com in Australia? The name of the insurer.
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