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- Verified customer
Unethical scam website charging people with cancellation fees in Covid-19 pandemic times
I had to cancel my booking due to Covid-19 pandemic travel difficulties today just to be told that my 25 GBP deposit I have prepaid will be held as a cancellation fee. Unethical scam company who take advantage with hidden T&C policy to rip people off for service they haven't even provided to me. Very immoral act especially in this difficult times with Covid-19 when people are with tight finances and struggling. I will be updating review platforms and write a written complaint to trading standatds Gov bodies to alarm them as others about rentals...car.com scum policy style of operation. I will never ever use them in future or recommend to anyone to use them as they are not honest towards customers and are no any different than a common scam websites. I hope the guys who stand behind this scam website will read my review as they should be ashamed of themselves and trully wish them that they will be out of business very soon hopefully.
Appalling customer service/inflexible during COVID 19 travel restrictions
Due to travel restrictions imposed by COVID19, I asked for the deposit paid on my booking to be placed in "credit" for use at a later date - this is something that every service provider in the tourism industry is happy to do under these unprecedented circumstances and I would have re-booked once I had greater clarity on where I could travel. I had chatted with a customer service representative who said they could not do a credit but amend the booking. I then submitted a query re this on line as feedback/complaint but never got a response. When...I subsequently spoke to a customer service representative again on 25 May 2020, Rentalcars.com wanted me to make a new booking (as the date for paying the balance of the booking had passed - there was no way I was paying another $300 odd for something I had no idea when I would be able to use), get the deposit from this booking transferred to the new booking and then amend the new booking as and when required - I told them amending it was not viable as I could not currently travel to where I wanted to go due to travel restrictions imposed by various state governments. The customer service rep was unsympathetic, adamant and completely inflexible with this reasonable request. I was not asking for a refund just for the amount I had already paid to be held in "credit" for later use!!!
Worst car rental experience ever
Booked car on line with rentals.com with budget car rentals went to pick car up would not let me have car as they said my address on my driver licences was wrong The sticker you get when you change you address had fallen off so after showing them my latest power bill they said it was not recent enuf 2 months ago you get your bill every 3 months do it was the lates one and showing them my bank statements all having my current address on it still would not let me have the car Told me I would get a full refund in a couple of day so walked next do...or to thrifty car rentals more then happy to help had me on the road in about 5 minutes. So after no refund came contacted them they told me to read the fine print And I will not be getting a refund after sending them a couple of emails they have not replied to any of them. this was my first time using rental.com would highly recommend to everyone not to use these guys as I hire a fair few cars a year and never had this problem before and will not use them again ever.
Cancellation policy sucks
We had a booking in June for our trip and it is cancelled due to the pandemic. They wouldn't refund our deposit as apparently in "their" country borders aren't shut and there is no travel ban. They failed to tell me which source of information they use to access the travel situation. They just seem to be exploiting customers who are already pained due to canceled vacations. Was a waste of time talking to their customer care service :(
Poor cancellation policy and chat service
We have a booking in June and with the closure of the borders in Australia due to COVID-19 we are unable to make the trip. We had made the required deposit, when I went to cancel the booking I have to pay a penalty refered to the policy which doesn't have anything about the governments shutting borders etc. When I started a chat to sort it out I got told that there is nothing they could do other than move the booking or pay the penalty. If it wasn't for the virus I would be taking the trip.
Be careful how they charge your credit card and other charges they take
After a rental agreement amount was paid, I was charged a further $255 by Avis for other charges associated with this booking, which is totally incorrect. Still currently fighting these charges to my credit card. Second issue with Rentalcars.com as most with the coronavirus stopping all travel, they refused to refund our deposit paid on a booking.
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- Verified customer
I will never rent a car with them again!
I will never rent a car with them again!!!
Very easy to pay for the Insurance, but impossible to claim for the cover.
I rented a car and contracted their Full Cover insurance, but when I needed them they said it is another company and they don't have any responsibility. It is frustrating, disappointing and stressful. I thought I was contracting the rental company's insurance, but it was not. So I have an accident and the rental company did not have any record of any insurance.
RentalCars told me to contact RentalCover and them they ask for many documents that shouldn't be needed as I contracted the insurance when I rented the car.
I don't believe them anymore.
Terrible company to deal with. Firstly charged me for using Tolls even though I'd paid for them via my own account. Should have learnt my lesson then.
Secondly had to return a car early due to Covid 19 and Queensland Government shutting borders and they refused to refund or give credit for remaining days.
Avoid this company at all cost
We had to cut short our trip in Perth owing to the Coronavirus Covid-19. After spending over an hour with this company to claim a partial refund (a mere 2 days), they said it was not their policy to reimburse us for cutting short our car hire. Despite being a repeat customer of Rentalcars.com, I could not rate this company low enough. If I could provide a negative rating I certainly would. Please be warned go through the individual car hire companies direct, as this third party company is definitely NOT consumer orientated. Once they have your money they will not refund it even under reasonable circumstances.
Ridiculous and dishonest
Paid and bought extra car insurance via phone after making a online booking for car hire in Romania. Lady on the phone seem nice enough to explain insurance details, full protection =100%cover. That was crap, had to pay extra euros 174 in Romania for another full insurance when collecting the car from klass wagen. Apparently protection doesn’t equals full cover! Just book through the bigger companies with save u a heartache overseas!
Shocking - avoid at all costs and book directly with euro rental company
I made two bookings with this site, since there was a savings as opposed to booking directly with Alamo. What a grave mistake. The few dollars saved was simply not worth it.
Having made the booking, rentalcars.com charged both bookings well in advance of pick up, whereas Alamo (and Avis, Hertz etc) only charge upon pick up. I had no advance warning of this charge.
The first pick up was okay, but needed to cancel the second due to a cancelled cruise (coronavirus). I went online and requested a refund. When the refund came through, it was short o...
Quick to charge, slow to refund
Yeah, alright, I have received a $96 refund out of the $212 rental cost that should never have been occurred thanks to the notorious coronavirus and SA's sudden announcement regardless of the fact most cases are brought by oversea travellers, dragging interstate travelling down the abyss. Guaranteed I will never use a website that charges an INTERNATIONAL transaction fee despite EVERYTHING happens in the commonwealth from the east coast to the south.
100% refund easily and fully reimbursed - highly rate this company
Beginning of Feb 2020, I made a car reservation in Spain for 30 days between June/July (extremely cheap FYI). After reading all the policies on their website, i made the decision to pay for the full value given benefit of getting all the money back if cancel before 48 hours of the reservation. I just cancelled it yesterday via a few clicks online and less than a couple hours after, received an email proving the cancellation was made successfully and free of charge. Highly rate it!
Copped a foreign transaction fee for cancellation
Recently booked and paid for 3 week Ezi car rental with Booking.com in AUD$ to be picked up at Auckland NZ airport. Had to cancell at last minute as LATAM airlines off-loaded us 3 hours before flying because they had RESOLD our seats to their Sth American residents due to Covid-19 isolation rules. Received a refund for car rental less cancellation fee however Rentalcars.com (did not know they were involved until Ezi cars email informed us) refunded my card in GB pounds which copped a foreign transaction fee from my bank ! Absolutely disguste...d, they were happy to receive payment in AUD why couldn't the refund be in AUD ! Not only did we lose our holiday thanks to LATAM we got stung by the car rental company as well. We accept that we cancelled only 11 hours before pick-up but we were victims of a shonky airline. Could not fly next day because of NZ rule of self- isolation for 14 days in a hotel in Auckland so could not drive anyway ! Think Rentalcars attitude to refunds is absolutely appalling especially as it was an emergency cancellation. Would never recommend them to anyone.
Great original price on the car for 4 days. The trouble came when I asked if I could return the car 7-8 hours later in the day. Obviously I expected to pay an extra days hire for this time as it took me past the extra 24 hours. What I didn't expect was the company to say that they would double the price of the whole four days for the ability to add an extra 7-8 hours on.
- Verified customer
Rentalcars.com - When an apparent cheap deal becomes expensive!
As many we were attracted to book a car hire via Rentalcars.com for their interesting prices. That was a mistake! Booking the car was user friendly but when it came to making the payment problems started. Booking from Europe our bank initially blocked the payment as they thought it was a fraudulent transaction. After several tries our payment succeeded but the app still showed that booking was not confirmed and we didn't receive any confirmation by email within reasonable time after trying to make the booking. As we needed a car we made other a...rrangements locally. 3 days before the car - which believed was not booked - had to be picked up we received a mail with basic information. As we went in the rentalcars.com app the next day to check and cancel the booking it was too late (cancellation has to be at least 48 hours before pick up) and the cancellation fee was the total amount (in line with their T&Cs). What looked as a good deal ended up to be a terrible one. I wrote the customer service and send them all the screen shots to proof the apparent bug in the system but they were very unhelpful and just referred to T&Cs. Be careful.
Beware poor rental cars.com service when something goes wrong
My recent experience with Rentalcars.com and Alamo is that when something goes wrong their service is appalling and I won’t use them again.
I rented a car through Rentalcars for my wife and children to pick up a standard sedan from Alamo Rentals at Sydney airport to attend my father’s funeral.
On the day Alamo texted to advise that the care would not be ready on time.
I rang Rentalcars help line but they took over 20 minutes to answer the call. They advised we needed to talk to Alamo and they couldn’t help. Alamo’s phone number on the book...
Wish I'd thought to check the reviews before booking.
If anyone is thinking of booking a car from Rentals Cars, then my advice is don't. Wish I could give 0 stars. Look at the prices they're offering if you want to compare what's on offer, then book directly with the car company themselves. They don't usually charge in advance of car pick up either. For a start Rental Cars.com and Booking.com are the same company and they are an English company, not Australian which I wasn't aware of at the time, so you'll likely get slugged with foreign transaction fees even though the transaction is in AUD. Whe...n I attempted to book with them I received error messages twice with one credit card when I tried to pay, then once with another card with the same error messag, before I thought to book direct with the company which I then proceeded to do. I later found an email from booking.com with a booking confirmation which I cancelled immediately. Fast forward, two weeks and I discovered that three payments had actually been withdrawn from two different cards. a call and email to Rental cars produced no results with them saying they released an amount as a result of the cancellation which didn't match any of the amounts withdrawn and which I still haven't received. Subsequent emails fared no better with condescending, inaccurate replies. I've had to raise disputes with both banks, which fortunately are much more helpful though I'm still awaiting the outcome.
Cancelled by the leasor less than 24 hours before my pick up time.
We booked an 8 seater for pick up in Melbourne, Australia to go away for the long weekend tomorrow. Enterprise the leasor contacts me this morning saying they are trying to find an 8 seater for us but are struggling and if I can pick one up later. We cannot do that. By 3pm I am told it isnt possible and that I personally have to now go through the process to cancel and get my refund from rental cars.com. creating a lot of hassle and work for me. Then of course I have to wait 5 to 7 working days to get my money back when I am the one that is bei...ng screwed over here the day before our trip. To add injury to insult they then say they will assist with finding another car of the same specs for me and send me the booking reference. The original booking was for AUD398. Their deal was a laughable AUD760. Absolutely disgraceful stuff. If anything they should be providing me with a price match when I am the one being left in a completely hopeless situation of their doing. I booked directly with budget for same deal as I had originally required for about AUD430. And I wont be using rentalcars.com again.
Questions & Answers
Could someone please let me know who provides the insurance on the car hired from rentalcars.com in Australia? The name of the insurer.
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