Don’t shop at the Cessnock store they refuse to give refunds even when your got your invoice of purchase, they come up with different excuses saying the box is damaged, so I have now reported them to fair trading
Cheaper to buy Repco parts from service station
Needed an indicator light, $10.50 for single light from Repco. But a twin pack of repco indicator lights from service station $4.70. how do you explain the massive price difference?
Do NOT get anything delivered from this place!
The product I bought was delivered and left at the doorstep TAPED to the invoice! It has my personal details (address, email, phone number, credit card etc) on it! Neither the product or the invoice were wrapped up, in a box or a parcel, not even an envelope, nothing. Just left on the doorstep like that. What if some nosey person came to the door and decided to pick it up? They’d have ALL of my personal details. Absolutely terrible.
next gen paint stripper
Repco next gen paint stripper would not take the gum off a tallyho paper, dont waste your money tried 3 coats and still nothing terrible product that should not be allowed on the market.
Penrite 10/10ths Race Coolant. RRP by Pentite, is $20.90. Repco price, $36.99, but wow, with a 40% discount for one day only, $22.80, still dearer than the RRP. Blatant overcharging.
Went to a retail store and purchased four items on sale. After checking what I was charged found three of the products were overcharged. When raising with management there was no surprise or concern suggesting this is normal practice. I returned all products - won’t deal with a trader like this. Can only suggest you carefully check you receipt
Extremely poor service and promotions.
Repco should be closed down for running scam promotions that you can never exit from. Their ignition program only collects your details...... DO NOT VISIT Repco web sites or stores if you don't like spam.
* joined ignition to get a discount.
* did not get discount.
* could not exit ignition program.
* called to have personal details deleted.
* told details deleted but still recieving spam emails.
* called again and promised that details would be deleted with un-professional like manners.
* very disappointed customer.
* will not return to Repco and telling everybody how bad they have become.
* notifyed to ACCC.
Amazing Customer Service @ Repco South Morang
Great staff , even better products . Repco South Morang is the best parts and general goods supplier in Australia. There staff are truly wonderful people who have been trained well to listen to the customer and help when needed. I felt like a king for a day due to the amazing service I received from them.
I only went into Repco to buy some oil and left with a car full of items and entered the competition to win awesome free gifts.
Highly recommend to all customers who enjoy first class service and respect.
Public Warning and Community Service.
In 2014 I purchased a Repco branded oil filter cartridge from Repco/Belconnen ACT. It was found to be defective because it was fitted with a rubber seal that was way too large thus, if installed it would have allowed unfiltered oil to bypass the filter membrane. I contacted Repco's head office and told them of the defect, they responded in writing thanking me for the information. I purchased the same part number from the Repco Joondalup WA store in 2018 only to find Repco had done nothing to fix the problem and simply continued selling them fo...r 4 years knowing they were unfit for the purpose and not of merchantable quality. In 2019 they fixed the problem by using the correct size seal. They refuse to respond to correspondence sent asking them how they intend to warn the public and accept liability. October 18th 2019 Update: My New Zealand/REPCO experience. I purchased a REPCO branded oil filter from Repco/Levin in New Zealand, invoice no. 0400208780, date 16.03.15. I was charged $55.99, it was found to be defective, fitted with a seal that was way too large. I purchased the same oil filter on the 29.08.18 (3 years later) from REPCO's Mt Wellington store, again in New Zealand, invoice no. 0300911441. This time it was branded as a REPCO/SILVERLINE and yes it had the wrong seal and again defective. At that time, I was charged $56.99. Both filters were professionally tested and found to be faulty, unfit for the purpose and not of merchantable quality. Repco NZ were informed of this defect back in 2015. It is worth noting that the GENUINE OEM oil filter, (part no. 000180060968) can be purchased from eEuroparts for $7.63 USD (16.10.2019). REPCO advertise that their oil filters are "OEM quality at a Better Price". Is this a breach of the Australian Consumer Law?
Stay Clear - Will Never Do Business With Repco ( Watergardens Again)
Purchased a Repco Battery just over a month ago... ( mums car ). Battery failed after a month as mum had to get racv to jump start her. RACV checked the battery to discover it was faulty and did not hold charge. Printed the report of the health of the battery.. Took it down to Repco at Watergardens... waiting out the front as they were opening at 9.00
So at 9.06 they open the doors. Walk in asked for a replacement and handed them the racv report. Sorry sir have you got your receipt ask the staff member. To which I replied no, the batter...
- Verified customer
Terrible customer service
On the weekend there was a sale that you could choose either front or rear rotors and pads combo for $99. We wanted 2 sets for both cars. However the store we went to only had one set so we ordered online to pick up from another Repco store. The lady that we got the first set off said if there was any problems with size just bring them back and they will exchange them.
Anyway so we placed the order online, dad picked them up not until he got them home he realised he had the wrong pads.
When he went down the following day to swap the pads he wa...
Ok on parts range and price and the customer service is quite good
Bit of drama on car battery purchase. The guy told me there was a markdown and I could get the battery for $130. So I bought it and installed it . 2 months later the car would not start and I had to call for assistance. The mechanic told me that I should replace battery. So I checked the battery and found out I had been given a 480CCA battery but needed 540CCA.
The Repco guy told me the 480CCA was the minimum requirement for my car as stated on their system . After some haggling, he asked his boss and got the ok to replace my battery with the higher output one. I paid the extra $45 and got a new battery and all good now .
- Verified customer
Customer Service: Abject Fail
I attempted to purchase multiple items from Repco intending to collect at the local store. Repco advertise on their site that if it isn't in stock at the store they will get it in for you...what they don't tell you is that they will charge you shipping to get it in.
After being told weeks ago that they could get the items I was after, and agreeing a delivery cost, I had no contact from the Underwood branch at all (despite multiple emails from me asking when it would be in...I prefer business dealing in writing). I finally was advised that ev...erything was in so I drove all the way over there only to discover that less than half the order was available and they wanted to charge me for the full delivery fee agreed (even though only half the order was there!). Needless to say I told them to stuff it. When advised of this outcome the management did absolutely nothing!!! They really need to get their act together. To say I am disappointed at both the delay and the poor communication is an understatement
Excellent service over the phone and whilst in store.
Thank you Dennis for providing me with such great service. Always buy my oils and accesories from Repco in Box Hill. Got home and forgot an item. Rang up and was guided on making an online purchase from the store. Could not have had a better experience.
I brought a crank sensor. But before I did I asked if I can bring it back if I didn't need it. Turned out I didn't need it. When I returned it they said(kate) that it SMELLS like fuel and can't take it back. I said it go in fuel or anything got to so with fuel.
The Melton store had nothing but attitude.
- Verified customer
Repco Chatswood. Fantastic - Open 7 Days
Parked right in front, walked in, found my product I was looking for, also some store specials, and was out within 10min. Super fast service, easy to buy, and given a NRMA members discount to boot! Can't ask for anything more.....all on a Sunday afternoon.
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Questions & Answers
I bought a dash cam but I change my mind. Can I return it or not?
Under the law change of mind unfortunately won't get your money back but if you have a good relashionship with the seller then I'm pretty sure he would give you a refund you can always tell him it won't suit your car I personally prefer blackvue which is unobtrusive and has very high quality both day and night hope it helps
Has anyone had any negative dealings with Berry Springs NT?
i Have purchased a Power Train HD Drive Video Recorder (DVR-100). It didn't come with a screen/monitor - how on earth can I set the date and time on this camera? The instructions say it can be connected to an optional RVC600 or equivalent monitor. I have trolled the net and I can't find anything like this. Help?
Ph 0429 413 160
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