Repco

I bought a Mechpro (red) air hammer about 5 years ago from Repco Cleveland before the store was closed down. Staff there were knowledgeable, friendly, helpful. I connected it recently and got a "shoosh" instead of a rattle. Given the "lifetime" guarantee, I took it back to the nearest Repco store (Capalaba). The attendant asked me for a receipt,… Read more

which, after 5 years, I did not have. He was not interested in replacing or repairing the tool, but suggested I buy a new one. If this is the service one can expect from the new Repco, I will not be shopping there.

went to the hobart Argyle st store for click and collect, incorrect phone number on the system although it was changed weeks prior on website, couldnt call oil i ordered wasn't in stock all good ill just get a different brand the bad part being a platinum member I was charged an extra $40 for oil i didn't even want i had to wait for it to arrive… Read more

from another store that could take days, i shop between supercheap autobarn and repco for the cheapest prices as I have no money, repco was the cheapest this time around but the extra charge i could have went to supercheap for less travel less fuel and less time and they had everything in stock, sometimes the cheapest doesn't work out it costs you more in the end, lesson learned.

Dear Repco Management, I am writing to express my disappointment with the service I recently received at your store. I purchased brake pads after specifically advising the staff member that there are two types available for my vehicle and confirming I required the non-VSC version. I also mentioned that I live 45 minutes from town and needed to… Read more

ensure I received the correct parts. The staff member assured me the pads were correct. Upon attempting to fit the pads, they were incompatible. I had to arrange transport back to town the following day, where I was served by the same staff member. When I explained the inconvenience caused, he was dismissive and offered no apology. He informed me that the correct pads were more expensive and that I would need to pay the difference of approximately $40. Given that I had clearly sought confirmation to avoid this exact situation, I believe the error was on the part of the store. Despite being a loyal customer for over 20 years — including remaining with Repco when Supercheap opened up — I was refused any goodwill or resolution. This experience has left me seriously reconsidering my long-term loyalty to Repco

Went to the st Peter's store on Sunday 1 February. The chicky baby was more interested in chatting with some acquaintances rather than providing any assistance. After a while a just walked out. Show details

Have to give a shout out to Charlie from Mittagong Repco. My car needed new windscreen wipers, I had no idea what wipers I should purchase. Charlie was so helpful and even fitted the new wipers. Thanks Charlie!!! Show details

Went unto the Tuggeranong store and they refused to price match engine oil that was half price at supercheap, the guy at Repco suggested i go to supercheapt to buy it. Poor service.

I purchased a product online to be picked in store the website said it fitted my vehicle but after using the product i read the reverse side witch indicated that was not suitible for my vehicle, I contacted the Murray Bridge store where I purchsed the product and spoke to Naomi who gave me some imfomation so the next day I went to the store with… Read more

the empty contaier and spoke to Naomi and other staff members. Naomi contacted the supplier to see if she could find more imformation on what was the correct product. Naomi could not have been more profesional and went far above and beond my expectations to resolve my problem. So a huge thanks to Naomi and the team at Repco Murray Bridge

Nathan at the Bayswater store is very helpful, always goes and checks on the car when my wife comes in to buy something and is not 100% sure what it is that she needs! Saves coming back to exchange a wrong part. Show details

Amazing customer service. Candice was engaging and very helpful. Thank you for understanding a girl's dilemma when wiper blades weren't going on thought. Thank you to the young man from the store who actually ended up putting in the blades for me. Parafield Repco you are legends. Thank you Liz Show details

Incompetent staff, zero accountability, and police threats over a simple refund I’ve been a loyal, regular customer at Repco for over 30 years, but the vile treatment I experienced today means I will never step foot in one of their stores again. I went in asking for a specific temperature sensor. The counter staff didn't bother asking a single… Read more

basic qualifying question and handed me the completely wrong part (a binary switch instead of a proportional gauge sensor). When I took it back to explain their technical error and get a refund, a staff member flat-out refused simply because I didn't have the cardboard box. When I stood my ground, the situation turned into one of the most disgraceful retail experiences I've ever had.

Instead of taking an ounce of accountability for their mistake, the staff became incredibly belligerent, nasty, and dismissive. They talked down to me, blamed me for their own catalog screw-up, and went out of their way to make the interaction as hostile as possible. The absolute peak of this vile behavior was when they actually threatened to call the police on my mother and me—simply because I was calmly asserting my right to a refund for a part they incorrectly supplied.

Treating a 5-year regular customer like a criminal just to cover up your own parts counter incompetence is absolutely pathetic. It was a completely unhinged overreaction to a basic retail transaction and a masterclass in how to permanently destroy customer loyalty. I left and drove straight to Autopro. Their staff actually knew what they were doing, asked the right questions immediately, treated me with basic human respect, and sold me the correct part for a cheaper price. Save your time, money, and sanity—avoid this disgusting, arrogant retailer, Repco, at all costs and seek an alternative supplier.

Very unprofessional service.. they don’t stand on there terms. I bought alternator for my car, after 9 months it start getting overcharged my car. Even I nearly crashed my car because it stopped In middle of the road and steering got jammed. After I went in Ballarat store, I gave everything but nothing heard back from them. After 3 weaks called… Read more

them, they said nothing wrong with alternator,, “are you kidding me”” why I spent 800 dollars if this is right. Ridiculous… even they checked with my mechanic. But nothing….. I went to head office so I can get my refund back.. but they are same.. every time called them and they say we will contact you… Very ridiculous..will never go back again repco.. stealing people money..disgusting……

The rude woman, [Name Removed], when I returned a battery that wouldn’t fit the car, she was arrogant and the most inhospitable person I have ever encountered at a retail store. She thought it was funny, laughing about it with another customer as I was leaving the store. I won’t be shopping there again. Show details

0835, walked in to the store. No one to be seen, found two people at the main counter to the rear of the building, the lady just stared blankly at her computer, knowing very well i was there, the man just stood with his side to me, whilst he scrolled through his personal phone messages. TBH they were older so know better. Not a glimpse of a chance… Read more

they were going to help. Sad to be that sad in a work environment!! Stood there for at least 1 min, 2 metres away. Eventually i just walked out. Ignorant . Went to super cheap down the road. Total customer service, and when i mentioned the service frome REPCO Oxenford, they agreed,yes, its a known thing, their customer service. wow!! I would hate that about my business!! Repco... You need some help with your service, well. employ the right people. I was the only one in your store. Pathetic and a joke, wont be back...ever !!!

I read many of the reviews here last night and headed off to the Gawler SA branch to exchange a faulty battery. Based on the reviews here, I was dreading it but to my surprise it was a pain free experience, the two workers I dealt with were pleasant and accommodating, I have no complaints at all. Good work Show details

got some drive shafts from them. split the 2 outer boots. apparently a known issue . their resposnce bring them in .we will send off to be looked at. you may get them back in week . see how it goes. you know the product is crap and yet tyou dont care . never again they dont stand by warranty go elsewhere oh and your a person who does their own repairs they truely dont care about you Show details

Powertec PT2500S generator. We acknowledge that the generator is out of warranty however I’m amazed with the following: 1. Repco sold and are still selling the Powertec generators thru their stores Nationwide. 2. Eurotec are importing and supplying Powertec generators to Repco. 3. Repco cannot/will not supply spare parts. 4. Eurotec cannot/will… Read more

not supply spare parts and have sent me to a local ‘repair shop’ who have suggested I look to ebay for spare parts.

The above outcome is ridiculous and is simply not acceptable in todays world. If an importer supply’s a product to a national retailer surely the product being sold MUST have spare parts available for repairs??? If this isn’t the case then surely the product shouldn’t be sold in Australia.

worst retail chain on the planet went in for wipe blades straight up with original arm blade staff got me the wrong blades i asked for the correct one staff arrogantly went back to shelf and said this is the other one we stock for your car it’s guarantee fit. wrong again too big wrong attachment wrong drive 80kms again. go back they offer me… Read more

refil blade that still don’t fit never bothering with repco again 4/4 fails with repco on four different occasions

order 4 x transmision fluid. Site said many in stock at Greenway ACT, so i order and pay online. After driving an hour to get there they tell me they only have 3 and they won't refund the fourth unitl the order comes into the store, I ring them and cancel. hopeless. Repco used to have a good name now they are dodgy shysters these days. If I coudl give no stars I would - one star seems generous Show details

Ordered online two items click and collect. Divided into two orders at different pickup points. Epping and Thomastown. Epping Store was unhelpful saying I ordered that way which I did not. Had to contact other store and online several times. Eventually after rude encounter half money was refunded on gift card as that’s the way I paid but other… Read more

half could not be done. Had $20 shoved at me to go away. Won’t shop there again. And online was ridiculous What a waste of time

I needed a 12V source to run a digital photoframe for a trade display (one amp for four hours). Staff at Repco Cootamundra suggested NOCO GB20 jump starter. Some tiny technical matters but I know what I'm doing and it worked fine but fully charged it only ran two hours. The claimed 4,000 mAh is clearly Trumpian. No matter, the GB40 at a claimed… Read more

12,000 mAh should handle the job easily, so I bought one of those as well. A bit expensive but at least no hassles with a big 12V lead-acid battery. I was a bit surprised that the GB40 is built into an identical case as the GB20, but thought no more about it. A great little device, and works exactly the same as the GB20 so no second learning curve. The big surprise was it ran for the same two hours. Had a second look at the specs, and the GB40 should weigh around 1.3 kg. No: both units weigh 540 g. It is instructive that both units take around 5 hours to charge from my computer (measured 1.4 A) so the batteries in both units take the same number of joules. Let's be clear: I'm not interested in cranking amps. The GB20 might be the claimed 500 A and the GB40 might be 1000 A in some universe. I don't care. But as a source of power the GB40 is a huge disappointment. I'm keeping the GB20: it will be a handy power source but I won't be relying on it to get me out of trouble. I took the GB40 back to Repco Cootamundra the following day, complete and in its original package, with receipt. They cheerfully refunded the money as expected, but I'm sorely disappointed. I am reconciled to running the display from a 10-year-old lead-acid battery.

I can only give it one star because there is no lower rating for me to choose. I ordered two car parts from Erina and Grafton, NSW, and paid to get them delivered to Sydney. Both were in stock which I confirmed with the stores. Grafton one arrived on time defective. Erina one arrived in 5 business days but the part was a wrong one. Further to… Read more

that, some protection covers were missing in the delivered one. I was told initially that I can only bring these parts to some dedicated Repco shops to get refunded which is not easy for me without a car.

Update: I spoke to the local shop in Chatswood and was promised to get the parts replaced by the manager. All sounded good. But a few days later, when I called back, the staff member in the store told me no information is available; nothing can be done; I cannot call back to ask for information but wait for them to call me. Before I could ask for any more information, the guy hung up.

I do not have a car all the time.

I visited Kessels Rd Repco store in person. A polite young man named Jack assisted me. Jack was extremely helpful and looked after me with the best store prices. I also visited the next day and both Jack and Jessie provided outstanding service.

Zero stars and top of my sht list is not an available option so I gave these rude people 1 star. The store at Singleton NSW is full retail price only according to only certain staff members. I’m a mechanical engineer, I don’t have an MTA trade card for trade pricing and I don’t carry my engineering trade papers around with me, every other staff… Read more

member there has no problem with giving me trade price. In a small town with 4 auto parts stores you would think they would try to be a little helpful and not infuriate customers. All the other auto shops are super helpful and friendly, I urge singleton people to go to the other shops and steer clear of this one. Rip Every Poor Cnut Off is what I was told it stands for. Absolutely correct I’ll never go back, I’ll drive 100 kilometres before I give these people even 5c

I went in to ask about getting a globe fitted it clearly said on a sign outside that they do this. Several CSR passeded me without acknowledging me, like I was invisible, needed to be a Nordic blonde 20 something and long legged to get some attention I think. A man at a desk in the back where the counter was clearly visible to him and I could… Read more

clearly see him too also ignored me, in an empty store mind you!!! I went looking for help asked about bulb fitnent the young guy came outside and looked at my car which is old 2014 Hyundai but not in bad Nick or crappy looking and suddenly said “oh sorry we can’t do fitment of bulbs it’s an insurance thingy”, when i pointed to the sign they said “yeah we’re not allowed to remove covers and replace them only if they are easily accessible”. Like they wouldn’t have to do that with every single car anyway (eye roll, quizzical look) said I’d need to go to a mechanic. No wonder the store was empty with service like that!!!