Rest Superannuation

I recently reviewed as unhappy, Joshua a Rest staff member reached out to me and I am very pleased with the outcome of his investigation. Thankyou for excellent customer service Joshua C.

We had a family member die unexpectedly ... 2 months after sending request, the solicitor is still trying to get death benefit finalised. REST has simply ignored solicitor correspondence. Very poor service at a time people need help the most.

You hear it from REST members: their balances never go up because REST are too busy deducting everything they can - is that to keep their executives in high overpaid salaries? Rather than helping members, they are feathering their own nests. If you join up, make sure you check the hidden fees too. There should be an investigation into superannuation companies. How is anybody going to get a comfortable retirement with companies like this?

Read the reviews about Rests previous insurer AIA. For income protection etc. They are shocking. Then read reviews on their new insurer. TAL they are equally shocking. I pity your claiments, I should refrase that to "attempted "claiments.

I injured my back and shortly after I was diagnosed with multiple sclerosis. I am very happy that REST approved my claim within a short amount of time. No one was ever rude to me and I never had any communication issues. I am not sure why they have received so many complaints as my experience with them has been very good. I have been with REST for about 5 years now and 1 current claim.

Regards,

Kimberly

Claimed income protection it took 2 years to tell me I was 3 days short of their 30 day no work policy. I have fibromyalgia and rheumatoid arthritis . I have anxiety and depression caused by my condition. Every day im in pain 24/7. I claimed tpd which is still in process after a year. Ive been dealing with this for 4 years. Utterly devastated. Nothing but stress caused by this company. Has made my life hell. No money no answer nothing.
No not put a single cent in this super would put minus a thousand stars if I could

They are rats who literally steal ALL your money. They alledge they have sent me letters by post saying I was on a "premium insurance" cover but they didn't send a SINGLE email letting me know. I had already departed Australia and got no letter at all. I called them and they said according to the "law" they had the right to do that. Don't ever use this fund.

Applyed to get compassionate leave which was eventually granted but spiralled into REST closing my account and depositing the rest of my super money into my bank account with no authority to do so, not reactivating my account and not passing on the new details, still waiting to access the new account that was made PLUS waiting for the money that I had to send back to appear. Customer service always give different answers and it is never a quick fix just always excuses and then apologising. Honestly if i hadnt sent my money back already I would be going else where. Nearly a week and still no response on when my account will be working.

Worst customer service and big corporation I have ever dealt with.
I found out I was being charged for income protection insurance which I never signed up for, which has cost me thousands of dollars. I already have other income protection insurance organised so would never have signed up with REST for this.
I put in an official complaint for them to tell me it takes 90 days to resolve. Months later, I received a letter saying there were too many complaints, and that mine would not be resolved in 90 days after all. I asked for a new time frame to be told they would not give me one.
Upon ringing for more information, I keep being given conflicting information and put off. I feel completely helpless against this huge corporation.

Really bad customer service. Different information provided to me by different staff. No apology for when they made a mistake. Took days to get a response from anyone. Worst customer service I have EVER experienced.

Once you pass through the REST shopfront and hit their Insurance company, their is no respect or understanding, ( nothing as stated by REST ) They are driven to with hold every dollar they can, bombard you with new rules and paperwork, hold up payments for no justified reason, most frustrating and soul destroying, this involves a Mental Illness case, however what you get is Mental Torture
A constant battle, zero for satisfaction, have been with REST for several years and can understand and agree
with the comments posted, customer service ?

10 years I have been a member paying my insurances each week to ensure as a single parent my children were never affected should something happen to me or stop me being able to work and provide for them. It has in the last 14 months and cannot work due to condition and they cant even reply with a informed update all I get is the computerised ones.

My previous employer doesn't give a choice of funds so I thought I could just roll the once off contribution into my every day super fund.
49% of the $190.59 contribution was taken within 3 days of hitting Rest's account for 'insurance and fees'. After months of back and forth emailing or not hearing anything and having to follow it up again, I thought it was finally over when they offered to refund the insurance fee.. that was until I realised they had refunded my insurance less 16% of it.
I guess if you exhaust everyone's patience they will give up and let you keep their money. What a saga! Avoid having any money with Rest if you actually want funds left to retire with.