Rest Superannuation

Have been a member for twenty five years. Now retired. Making lump sum withdrawals for over a year without incident. Have today been told that what is normally a five business day process from date of application, will take up to fifteen days. Today is day ten and we have been left without any funds, it is a weekend and we have financial… Read more

commitments. Phone calls to customer service have had no satisfactory results. Will be looking at other funds to continue management of our retirement. Have been considering this for a while. Steer clear. There are better funds out there.

I've been with REST over 21 yrs. I now have 2 accts with REST. Over the years, I have withdrawn funds a few times with no problems, specially now that you can withdraw over the phone (twice in 2 months without paperwork) after being properly verified. FUNDS hit my account the next day, too. I was extremely happy. Today, I rang because I couldn't… Read more ·  1

access my SuperAccount (on Apps or online) only my Pension Acct. I spoke to Ulysses at the Gold Coast Centre(I asked because he spoke with an accent, not being a racist here). It took more than 30 minutes to resolve my issues. That's fine because I can finally access both accounts without having to log in/log out to access each account. I'm a baby boomer who is not tech savvy. Ulysses patiently guided me through the steps. Made sure I can do it myself without his help. Unlike other customer service people I spoke to a few times with the same problem, they just said: uninstall and install the Apps again. My tech savvy son even tried but to no success. The problem was within their system, which Ulysses has patiently corrected. Over the years, I've been frustrated with some of the customer service staff who just brush off your concerns with excuses. From experience, I think REST has come a long way to improve their act. Ulysses also helped me with personal contribution issue and offered suggestion (being end of financial year). I take my hat off to you for a job very well done. Coming from decades of working in a Customer Service Industry (banking, aged care, retail, volunteering etc) I know what Customer Service is. It's the care/attitude of wanting to help and resolve the problems.

Pathetic id*ots worst in the country.... read all the terrible reviews. TV advert kinda shows how they try to grab people to invest with them. Look up reviews on an internet search, it shows how many people give one star. Keep away from these dirt bags.

Is there a '0'? They sent us an official form stating they had received our TFN (we put it in our application form and also provided it online). Then MONTHS later they start sending scam emails demanding that we provide our TFN via UNSECURE… Read more

methods such as email or a chat in a browser - not even in a VPN!! They then told us they could not accept our contributions because they don't have the TFN !!! This is nearly ONE YEAR after they took our money!! Note - the Super / ATO website clearly states that if you don't provide a TFN, then the super fund MUST accept your contribution but the tax treatment will change. It does NOT say that the super fund can refuse your contribution. Every time we call we are diverted to some call centre in India, cannot understand a word they are saying and if they don't know the answer - they just HANG UP. This is your life savings. These people should go to jail for the stress they are causing by mishandling the life savings of people. STAY AWAY FROM THEM.

Locked Out for Months – Shocking Service from REST Super Review: My elderly parents-in-law have been locked out of their REST Super accounts for months, with no resolution despite endless calls and promises. REST has removed the “Forgot Password /… Read more

Reset Password” link from their website, so the only option is to phone them. Every time they send a reset link, the new password is accepted during the reset process, but when you try to use it for the very first login, it fails immediately, forcing you to start all over again.

The customer service is appalling. You’re told to clear cache, delete cookies, try another browser – all pointless. When you ask to escalate, you’re put on hold forever, denied a supervisor, or simply hung up on. After months of this, my parents-in-law still have no online access to their own retirement savings. We have now had to resort to lodging a formal complaint with AFCA just to get this addressed.

This is not just bad service – it’s negligence. Elderly members rely on online access to manage their super, yet REST has failed to provide even the most basic functionality. The stress, frustration, and wasted hours caused by their indifference is unacceptable.

If you are considering REST Super, think very carefully. A fund that cannot provide members with reliable account access, or even treat them with respect when they ask for help, should not be trusted with your retirement savings. We have now raised a complaint with AFCA which I encourage anyone else to do should you have issues with REST.

Spoke to Astrid today, super helpful and got everything done with one phone call. Have been a Rest member for about 25 years and they've always been easy to deal with, and the income protection insurance has kept me alive for a number of years. Awesome. Show reply

The Rest Super Advice Team is fantastic! They’re really helpful, easy to work with, and best of all, it was completely free. Their guidance made a real difference for me. Highly recommend! Show reply

After a number of weeks not being able to access my account via Rest app or website, asof today with help from Aaron I am able to now access my account once again. Many thanks to Aaron, greatly appreciate his help. Regards Jeff Stansfield Show reply

The most useless company on the face of the earth. Have spoken to these people 5 or 6 times now trying to do a change of name so i can consolidate my funds to a super company who actually have reasonable customer service. Every time I've called, they tell me, "Yep, we've got all the info we need, we will process it" only to be sent mail a week… Read more

later to say i need to call them again because they need more information. Most of the people i have spoken to on the phone have been rude and unfriendly. This has been going on for 3 months! Absolutely absurd business, I am beyond upset with these id*ots.

The absolutely WORST SUPER FUND IN THE MARKET. Deliberate delaying tactics of processing withdrawals, using a 'security thing' as a reason to further delay receiving money. Would not want this abisymal company handling any of my money ever. Greedy greedy pigs and their customer service is nothing short of atrocious.

Sudden Recent Change on company’s apps to add security, totally unneeded, very user UNfriendly, and cannot go into the apps ever again since then. Hard to communicate with their customer service with long waiting on whatsapp

As others have said, if i could leave zero starts instead of 1, i would. The most unprofessional organisation I've dealt with in living memory. They continually lie, invent new excuses upon each enquiry into why they fail to roll over my funds, no wonder I made the choice. Honestly , get onto it now and take your super elsewhere, it may well take a few months to get it off them.

Don't expect to able to withdraw it any time soon - they are terrible! I needed to withdraw to help someone escape a domestic violence situation and although they say 5 business days, I think they mean 5 years! It's atrocious. Wish i had read the review before giving them my money!!

Terrible to deal with! I have been trying to transfer my money out of REST into an SMSF for over 6 weeks now - they always find an excuse why it can't happen and then are cagey with their answers instead of spelling out exactly what is wrong/missing. They have tried blaming an inconsistency with info held by the ATO even though I have given them a… Read more

copy of our rego with the ATO along with many other docs requested. They just quoted me a 3 day wait to give me a copy of their email to the ATO for me to check. Strangely, my husband who was with another fund, got his money transferred within a week of requesting it - no problems. Avoid this company at all costs - imagine when the times comes that you actually need it and they treat you like this!! Shocking service.

As of 09/04/2026 - 3 weeks after writing this review, REST still have not transferred my super into my SMSF despite having all of the information they require - which has been confirmed multiple times over the phone. The only thing they do well is speak to clients in a patronising tone and transfer client calls from one person to another, never resolving anything and proving complete incompetence.

Appaling service that has cost me money due to the lies and disintetest in their customer needs. Phone staff ok but somehow they must be told to stall any queries on withdrawals. Horrible company

I filled on an online withdrawal form. Two days later I called to make sure kt was received and completed correctly. It was and I was assured my application would be procced in 5 business days at the latest. After 10 days I called up again to see what is causing the delay. They couldn't tell me.. My application has not even been looked at. All I… Read more

get in the phone is we has escalated your complaint. How is that a complaint? I am an old lady in need of her money without having to make so far 5 phone calls. Still waiting for my money.

Worst super fund ever, requested more than personal information off me for a super transfer via ATO link and that's federal. It has now taken 4 weeks to transfer my super across to another company just so they can keep getting the revenue interest from my money.

The worst super company in Melbourne, if you want withdraw at age 66 it will take 20+ day or more theres always something stupid to confirm to DRAG out longer/BIG TYRE KICKERS and they lie to you about what day MONEYS IN YOUR ACCOUNT some say 3-4 days some say 4-6 its been over 10 days/-20 DAYS/SO UNPROFFESSIONAL IM MOVING TO ANTHER TAKING ALL MY MONEY WITH ME .

Requested a withdrawal.. they took ages to get back to me stating document is missing … and notary .. then I had to check multiple times for them to see if they received my document .. three staffs escalated it .. ended up not hearing for 8 business days … kept on waiting on chat to hear they haven’t processed yet and will process within 2 days …… Read more

Trusted rest for 5 years .. wouldn’t recommend it to my Aussie friends .. I recommended so many people before due to its easy app … Now never

Trying to withdraw my funds as I have terminal lung cancer and need to finalise my affairs. Have been getting the run around for a month now. Always something wrong with application or more info required. I have only been contacted twice requesting more info. Rest of the time I have had to ring to check progress only to find it halted while they… Read more

wait for me to read their minds and send in info. Just not acceptable in this day and age. Where is the customer service, they all seem to read from the same script. Be glad when it's over. Who knows, they may be dealing with lawyers if I die soon.

Quick update for you all. It's been 4 weeks ongoing with current application and still needing to send in ID. Now I have to send in a selfie with my driver's licence.

8 weeks or more now and I am still stuck at the start of the process. Same routine every time now. Request info, send in, they wait 5 working days then let me know they need something else.

I have no words for the incredibly bad service I have received from Rest when trying to withdraw my super (I am over 65 and on the pension so don't need to qualify) I had made a mistake (now realizing how BIG) by joining and transferring my very small super balance over to Rest, when it should have been another fund. I filled out the form nearly… Read more

3 weeks ago being told it would be 5 days processing A week after I was contacted saying they needed photo ID and a bank statement which I sent that day 29th Oct. I called an hour later to cofirm it was received and it was verified. I have chased it up twice since, just to keep in top of it - only to be told TWICE that I didn't send my photo ID in. And on each communication was told the 5 days would need to start again. I lost it the last time as I resent the ID I sent on the 29th showing they did receive it and asked to speak to a Manager. Strangely the manager was busy with other calls, and the operator told me it was okay, the 5 days did start from the 29th Oct......but I'm still waiting. I will be lodging a complaint to Fair Trading if I don't get it resolved today I won't be calling because there is not proof of the rubbish information being advised. Note: I'm not blaming the call centre operators as they are only relaying the rubbish processes REST have obviously trained them in. I have worked in various call centers most of my working life and I have NEVER experienced such inept processes as REST have in place

Something has happened to this company having been a customer for more than 20 years their service has seriously declined and after reading reviews below I wonder whether it's time to look at alternative options. It's now day 8 of sending for withdrawal request an no response from "processing team" I had a funny feeling when I didn't receive the… Read more

usual text msg to say it's in processing so I called Rest 2 days after I sent request and that is where my anxiety started ... first point of call - my application hadn't been received, then it was questions about if I had correct documents attached, then we can't see your application but they'll assume it's with said "processing team" and they'll provide response in within noted timeframe and to wait it out however was advised to resend the initial email request to alternative email just in case and they will forward it on.

Business Day 5 hits an COB low and behold no response as advised, so I call again this time they'll escalate and shall receive response in 24-48 hours, they cannot transfer my call to said "processing team" or confirm they've received or even reviewed application.

What this company does not seem to understand is that we the people who line their pockets don't requests withdrawals for the sake of making a withdrawal generally and more specifically in times of hardship we dip into it in order to cover expenses/assist with the cost of living which in turn relieves stress and anxiety etc .... while I hold no blame on the poor customer service staff it is really really hard to contain my frustration when anxiety and panic levels are through the roof. At this stage I will continue to ring on a daily basis until someone gives me some answers instead of the we have high volumes of requests to process but they cannot and unable to provide a response an processing team wherever in the world they may be located "may or should" respond today or tomorrow??? May or Should isn't a definitive answer to my call....

Also..... you lodge a complaint and someone may call you when your funds have been processed but no ability to speak to Supervisor or Escalation Team! WHAT IN THE HELL....CUSTOMER BASED INDUSTRY WITH NO ESCALATION POINT OR SUPERVISOR WILLING TO SPEAK TO CUSTOMERS CERTAINLY TELLS YOU ALOT ABOUT HOW REST FEEL ABOUT THEIR CUSTOMERS....YEP Too busy lining their pockets with our money who cares for the people who slaved away to earn it. Too also be told the more complaints I lodge the further it could delay the processing freaking JOKE!

If I could've given zero stars that's what Rest are worth..... MOVE YOUR RETIREMENT MONEY ELSEWHERE PEOPLE PLENTY OF OTHER COMPANIES THAT DON'T DISMISS THEIR CUSTOMERS OR HOLD YOUR FUNDS AT RANDSOM!

Know nothing about the fund but if their latest ad campaign is anything to go by, they have no understanding of their boomer members. Honestly, it’s beyond cringe embarrassing to show old TVs and audio cassettes to make a point about our age. Hmm, I think we know how old we are?!?!

The log in is absolutely useless, I have my member number and access to my email and phone number and even ID if they'd need that. Is there a simple little button anywhere which says "change my password"? Nope. So I have to get in contact with an operator (which is initially a bot) and they currently haven't responded to my live chat in the… Read more

website (not an enquiry email), for 2 hours. I'm literally just trying to change my password so I can log in and cancel my account. I've been with them for 2 years and this is the second time I've ever attempted to log in, purely so I can cancel and switch to another service. 0 stars.

Applied for a payment on 26th of September was told would be done in 3 days now 17th of October after numerous phone calls and being assured will be finalised in 3 days and then in 5 days and then again in 3 days and then again in 5 days and then again in 3 days and then again in 5 days such a really bad experience with rest After paying so much over 40 years

I’ve been trying to move my SMSF over and they’re always finding something wrong with application . They don’t tell you straight away they let a few days lapse. So you amend the application and they drag it out another five working days. This could happen several times their sorry but never are.