Rest Superannuation

Once you pass through the REST shopfront and hit their Insurance company, their is no respect or understanding, ( nothing as stated by REST ) They are driven to with hold every dollar they can, bombard you with new rules and paperwork, hold up payments for no justified reason, most frustrating and soul destroying, this involves a Mental Illness case, however what you get is Mental Torture
A constant battle, zero for satisfaction, have been with REST for several years and can understand and agree
with the comments posted, customer service ?

10 years I have been a member paying my insurances each week to ensure as a single parent my children were never affected should something happen to me or stop me being able to work and provide for them. It has in the last 14 months and cannot work due to condition and they cant even reply with a informed update all I get is the computerised ones.

My previous employer doesn't give a choice of funds so I thought I could just roll the once off contribution into my every day super fund.
49% of the $190.59 contribution was taken within 3 days of hitting Rest's account for 'insurance and fees'. After months of back and forth emailing or not hearing anything and having to follow it up again, I thought it was finally over when they offered to refund the insurance fee.. that was until I realised they had refunded my insurance less 16% of it.
I guess if you exhaust everyone's patience they will give up and let you keep their money. What a saga! Avoid having any money with Rest if you actually want funds left to retire with.

Needing information about my employer contribution, so fast to say I'll put it all in a email ,so fast to make me get off the phone.. haven't received a email information needed, rang back , person I was speaking to was so quick to finish of my sentence, the information needed i was told calculate it all myself , This customer service is a joke I'll be looking else where to invest my money for sure if these people don't have the time to give you the info I needed and don't have the time help .. this is your job do it properly .. plain rude

After being diagnosed with stage 4 melanoma lung cancer and unable to work I thought I would at least be entitled to claim my meagre super fund. Maybe not? It's been 6 months now and I'm still being given the run around. I've provided every piece of documentation they have requested yet still get told they are processing it. I was even given a case manager who said it was straight forward but still no progress. Maybe they are hoping I'll pass away before i claim what is rightfully mine!

Tried to log into my super account only to find it had been closed due to no funds because Rest had taken all the money out as fees ...

How can they charge 'fees' that completely eradicate my account and expect that to be fair. Their website claims that they are one of the lowest fee funds however they have no interest in retaining members, only taking your money as 'fees' for themselves

I have given one star just to allow me to do a review. I have tried for over a month to clear my Super from REST. After filling out signing and sending the appropriate forms it has taken three phone calls to at least be acknowledged that my money will be put into my bank account tomorrow. (We will see) This has just been the worst process I have gone through with any Company ever and I am in my 60's. For anyone interested in using REST all I can say is DON'T. I have been with this Super a long time and now at pension age I am glad to be leaving them

Amazing, one week on the phone and no one will take my super transfer from another fund ,BECAUSE i have to do it on the computer , i would like meet someone or go to an office ,i like FACE 2 FACE when dealing with 45 years of super money, the old way you know , i want to be happy with the representative before i sign ,i`m not going to swipe right or left and the call centres are so so frustrating they go ,round and round in circles they seem to have been educated in a way to make it difficult so appointments can not be made by a prospective customer or customers, its all on the web site ,click blindly and hope it goes well

The customer service was the worst i have ever dealt with, their online team have no clue what is going on, and there terms change depending on who is servicing you. fees a bit high and interest gain is not that good. avoid them and find a better super

Was with Rest for quite some time, was happy to begin with but noticed my balance was never going up, was only going down even with contributions from my employer being deposited. Rest had been deducting a ton of fees out of my balance leaving me with anything barely remaining. Really would not recommend Rest, I called them to discuss this and they said the fees are the fees and nothing can be done. I then transferred my balance out to another Super company - so far so good with the new company.

They gave someone with the same name as me access to my account and changed my details to theres. Took hours to rectify your mistake. You would think there would be better security. But this is a complete breach of data

I have been with Rest for many years. This year I moved from Rest Super to Rest Pension. The amount of times I had to wait over an hour to speak to a staff member was ridiculous. Every time I spoke to a staff member I received different answers. As a result of the change to Pension my membership number changed and I could not access my old account number for information on fees, tax etc. I asked for this information but was told this was not available. I was at my wits end and extremely angry with Rest. I have now gone to the Financial Ombudsman to try and resolve this. I would NOT RECOMMEND Rest based on the pathetically poor customer service I received.

Rest cannot email their admin staff on a saturday to transfer to a better performing fund on monday. Dont have the tech? Hmmmph not that hard, now make us talk to you muppets again next week. Poor fund performance poor customer service

I've been waiting for 6 months for Income protection, which I've had to constantly follow up to be told each step they need a new form, Delay delay delay. And just when I think I've provided everything they come up with another obscure one that isn't even in the timeframe of my illness?? I've been told they haven't received emails, yet in the next call, they have admitted they have that paperwork which they said they didn't receive? I've never had this sort of misrepresenting and misleading experience from any business in my whole lifetime.
And I can't imagine the decline of mental health of anybody going through this crappy process, and then the claim isn't approved ...shame on you guys.

Rest is a complete scam. They will happily take your money but will not provide a service. Currently in the process with lawyers. Go will anther super, it is the best thing you could do for your future. Rest & AIA will give you nothing but pain and suffering. Do not trust this company! DO NOT GO WITH REST!