I have never experienced anything so inhumane.
My experience with rest was nothing short of disgusting & inhumane. Attempted to access the superfund on compassionate & Financial hardship grounds as my partner is stuck in Greece due to COVID-19. has been stuck for over a year now. Greece is currently in month 3 of the lockdown & my partners flight has now been cancelled & Australia denying them entry. with no access to the ATO center link or any means of financial assistance. We attempted to lodge with Rest so my partner has money to live in another country that wont allow them back! ( rest ...are very aware of this). Rest are the only avenue for my partner to get money to live, and according to rest if my partner needed a tooth pulled it would be a more appropriate excuse. I am truly disgusted, please make sure you are not in dire need of your funds when choosing rest, They would honestly rather watch you commit suicide before releasing your funds. they have a 3 dot point criteria and if one point is not met. you are automatically not eligible. READ THE REVIEWS - This company is full of negative reviews & can Guarantee Im taking this to channel 9 news This super is a fraud - AFC here i come
Insurance taken out of superannuation without my direct authorization or being advised I could opt out!!
REST has deducted insurance from my superannuation WITHOUT my direct authorization. They also have not advised me that I could opt out of this insurance, and had not sent me my annual statements for a few years! Their own staff have confirmed that insurance was deducted from my superannuation without my authorization/consent, as it is their practice to just take out insurance as a default (even without their clients direct authorization!). They suggested I email REST to seek a refund as other clients had similar issues!
I called and emailed, a...
They transferred my money to ATO and closed my account without any notifications! The reason they closed my account was “there no activity for 13 months .” But I have been using it for last one year, my employer did contributed every three months, I can still see in my transaction history. I used online chatting service, they couldn’t even active my existing account but asked me to re-open a new one. It’s terrible service.
Now I have to waste time to get my money back.
Rest Super is the "Worst" Superannuation Fund in all Australia - Beware!
I was with Rest Super for 2 years, referred to them by Snap Fitness Clubs. They tried ripping me off, taking Insurance Premiums from my Fund when I "never" gave them "Written" or "Verbal" permission to do so. I was trying to access the $10,000 (Tax Free) Super, but Rest Super kept monies for themselves. I ended up getting only $7,676 (Tax Free) and fought for the further $2,800 (Which was taxed). Disgusting!
Read the fine print with this fraudulent super fund:
"Rest Super" doesn't need permission to take out "Extra Fees" from your hard earning...
Worst experience with a super fund.
Since becoming sick from a job environment I had to deal with rest super for the first time and it’s been the worst experience ever. So much so I have had to go to Afca.
Why would a super fund like Rest think having an insurer in this case Aia who no longer have a contract with Rest but are still their insurer for certain claims before a date could possibly benefit rest super fund members is absolutely ridiculous.
Took ages to get my income protection sorted as all you do is get the run around and you feel like your getting absolutely nowher...
kept changing assessors, each 4-5 months and had to provide & explain again and again, they might not hand over properly, some of them were incompetent too, it used to be a good one, shocking!!
Excessive fees & abominable returns.
Thankfully, I have finally transferred my Super away from REST
Year on year, the fees they charged, grossly outweighed the return on investment. I genuinely believe a blindfolded monkey could throw a dart at a few investments and get a better return that what REST have delivered.
Investment transparency very very unclear.
They really do deserve 0 stars and I would never ever recommend REST to anyone.
REST - Brought to Account in 2020
When I wrote my original beef about Rest 3 years' ago it was a personal issue. They were exploiting part-time employees (Me) at Coles, where I then had worked for a couple of years. I was forced to join Rest to gain employment. They added what I believe to be 'Junk Insurance'; that meant there would be no Superannuation at all!
Today, the media report that A 25-year-old man from Brisbane has successfully sued REST, one of Australia's biggest super funds, over its handling of climate change, forcing it to commit to net-zero emissions for its in...vestments by 2050. The old, out-of-touch fogies in the boardroom have been forced to concede they owe a responsibility to the World and their members, not exploit them, as I had been. For the record, REST, after intervention by the Ombudsmen, refunded my exploited dollars. A warning to all - check your super and your super fund!
High vague fees
REST recently emailed members with their annual statements. This must have been very embarrassing for REST who charged thousands of dollars in fees (using very vague descriptions), yet only returned hundreds of dollars in interest, even for their better performing options.
I have been a Rest member for 5 years but will be changing due to recent experiences. I have been attempting to claim a compassionate release for medical procedures and Rest have been terrible. I was originally told my super was escalated and paid. A week later no funds were released. Upon calling, I was then told that the claim was not even processed despite having it in writing that it was. I was then denied the ability to speak to a supervisor and told that they would contact me within 48 hours. At the time of writing this review my claim was still not processed. Not good enough Rest!
The Best Super Fund I have ever invested in is REST.
I have been with REST Super since 1993 and I'm very pleased with the excellent performance and low fees offered to its members. There's about 14 investment options to choose from or if your not sure how to invest you can opt for the Core Strategy, which is an excellent choice also.
Since I have been with REST, they have really helped me grow my Super and I know I'm in good hands. Thank you REST for really looking after your members.I can highly recommend them as the profits go back to there members and they are an industry Super Fund.
Reconsider your super/insurer
Started looking around for a new super company after having to make an insurance claim (in May). I have been off work for 16 months already so didn’t think income protection would take any time at all. Let me tell you it’s been most disappointing and frustrating services I’ve ever dealt with. The process of this claim has actually worsened my injury. It’s causing me more anxiety and undue stress than any other company I’ve ever dealt with. Complaining to Rest are unable to help they just guide you back to AIA. I would seriously consider withdrawing your insurance with them and taking elsewhere. I am changing my whole super company after being with Rest my whole life. Extremely disappointing and upsetting service.
Terrible Customer Service
Trying to change my surname as I have recently been married so that I can roll over my super to another fund. I have emailed them documentation and have had no follow up, it seems to be up to me to call them and ask why it hasn't gone through. Only to find out I need to provide something else. If I hadn't have called it would not have move forward at all...a simple process made painfully long and hard thanks to Rest.
REST is the WORST
REST outsourced one of their key services - income protection insurance - to another company called AIA, and failed to continuously monitor the quality of the services delivered by this company.
It's evident from my own experience and from many of the other reviews on this website that REST's lack of monitoring of AIA caused untold amounts of pain and suffering to one of the most vulnerable groups in our society - individuals with permanent disabilities. This negligence caused an insane amount of stress to my family, and I'll remember it for t...
REST are destroying my life !!
am so so upset with rest its always the way the make me sicker and sicked Aia granted my tpd claime its in my super i have recieved no correespondence apparently the trustees need a medical report that has already been sent to aia i was told to ring in ten days ten days ago and now they are saying i need more !! Aia has already submited that i am entitled to it i have been dealing with them for 18 months and now it starts again im so so so desperate for help i would never ever reccomend rest to anyone !!!!
- Verified customer
Questionable delay techniques, high fees and terrible customer service
Three reasons why I recommend you stay away from this super fund:
1) unsolicited high fees
I joined rest over 2 years ago because it was my employer's default super fund. They charged me over au$1500 in insurance fees that I never signed up for and I had to fight for over a year to get my money back. They used every possible excuse to avoid paying me back until I threaten to report them to afca.
2) delay techniques:
Now that I requested early release of my super it's been over a month and I still have not received my money even though their...
I requested to have my Rest contributions consolidated with my Host Plus super account; this never happened, instead all my contributions of almost $2000, were eventually depleted down to $0 due to insurance and other fees. Apparently the funds were not consolidated because my identity was unverified. Also, that's some insanely high fees you got there!
Customer service has not been helpful at all. I've called and sent many emails over the last 6 months and not one single person has attempted to rectify this.
Superannuation management fees are way too high.
Customer service is non understanding. I would not Tec come to anyone to deal with them as your money will disappear very soon.
Reviews show everything
Forgettable, truly forgettable
Turned more than $1550 in contributions into a nice little nest-egg of $74 in a matter of 2 years. Refuse to answer requests as to which T&PD insurance and/or Income Protection insurance wall(s) my money was sprayed up against.
Endless invitations to "ID myself" when approached by telephone by their off-shore call centre despite the nauseating TV advertising stating "we're keeping your money at home"
I earned contributions whilst employed overseas by a charity and had never seen an account statement until I returned and I saw I had money with...these people on Mygov website. Then we had a dispute over an incorrectly entered (by REST) date of birth. This lead to even more delays. and expenses. I now see reading other people's experiences here that I am far from being Robinson Crusoe in my dealings with these people. I just hope that, unlike me, a potential investor reads these comments before committing their retirement savings to these incompetents.....
Questions & Answers
I'm over 60. If I retire fully from work force. How do I go about getting some of my money as cash into my bank?
Anthony F.Rest Superannuation
Thank you for reaching out to us.
Members are able to access their funds between 60-64 if they cease current employment to retire, or are already retired, or change employers. An alternative can be to setup a Transition to retirement (TTR) until reaching 65 or plan to retire from your current employer.
Rest advice can help with planning for your retirement to ensure you are financially prepared when work stops – this might include making sure your super works hard for you, and seeing if you are eligible for any Government benefits such as the age pension.
Just dial 1300 300 778 between 8am and 6pm AEDT on weekdays, and ask to receive personal advice on setting up your super for retirement.
You can also book a phone call back with this link here: https://rest.com.au/member/advice/restadvice-phone
When declaring retirement, you can commence a withdrawal request using our online benefit payment form. Here is a link to it: https://rest.transactcentral.com/RESTSuper/servlet/SmartForm.html?formCode=benefitpaymentformpu
If you prefer, you can also find a printable PDF version of the form on the same page linked above.
If you decide to print the form, you can email it to firstname.lastname@example.org, or post these documents to:
Rest Industry Super
PO Box 350
Parramatta NSW 2124
You may also be required to provide certified proof of ID. For information on how to get your ID certified, here is a link to our proof of ID fact sheet: https://www.rest.com.au/NEW-Document-library/Factsheets-and-Brochures/Member/Proof-of-Identity_FactSheet_WEBSAFE.pdf?ext=.
Once you've submitted your forms, please allow up to 5-7 business days for the process to be completed, and then an additional 1-3 business days for the funds to be cleared into your nominated bank account.
For posted documents, please allow additional time for it to be processed as the amount of time it can take to be received by Rest is dependent on the postal services.
If you have any further queries, you can reach us via the secure live chat service on our website (http://rest.com.au/contact-us). If you have the Rest mobile app, you can also get in touch using the 'Message us' and 'Click to call' features.
Our team is available 8am-10pm weekdays, 9am-6pm Saturdays and 10am-6pm Sundays AEDT.
I hope you find this information useful.
Can I apply for my super on the grounds of hardship when on income protection payments.
Jessie H.Rest Superannuation
Good morning Kerrie,
Thank you for reaching out to us in regards to this.
I am sorry to hear you are going through a difficult time and hope that we can assist you moving forward.
The criteria for withdrawing under financial hardship, though quite strict, does not bring into account any source of income except for Centrelink.
To be eligible you must meet criteria under either Case 1 or Case 2; which I will explain below:
You must have been receiving Commonwealth income support payments for 26 continuous weeks and be unable to meet reasonable and immediate family living expenses
You have reached your preservation age, plus 39 weeks and you have been receiving Commonwealth income support payments for a cumulative period of 39 weeks since reaching preservation age.
For this case you must also not be gainfully employed at the date of application (unemployed or employed for less than 10 hours a week)
The applicable payment types are as follows:
- Age Pension
- Bereavement allowance
- Carer payment
- Disability support pension
- Farm household allowance
- Newstart allowance
- Parenting payment
- Partner allowance
- Sickness allowance
- Special benefit
- Widow allowance
- Wife pension
- Youth allowance
If you are a full-time student, you must not be receiving ABSTUDY, Austudy or Youth allowance to qualify.
Should you not meet either of these Kerrie, we have other options that we can discuss.
In order to withdraw your super you must meet one or more of our conditions of release.
Please see below for Rest's Conditions of Release:
- Reach age 65, or stop working on or after age 60
- Retire permanently from the workforce after reaching your "preservation age"
- Reach your preservation age and receive super benefits in a pension whilst still working (TTR)
- Become permanently incapacitated
- Are diagnosed with a terminal illness with a life expectancy of less than 24 months
- Leave or change your employer and your preserved benefit is less than $200
- Are a temporary resident permanently leaving Australia
- Satisfy the relevant Australian regulatory body that your money should be released for compassionate reasons.
- Financial hardship as defined by the ATO
- Early release due to hardship brought on by covid-19
Because I am not fully aware of your situation, I am not able to provide the relevant information at his time. If you could please go to the link below, this will take you to a web page that outlines our criteria and eligibility for early release of super:
Alternatively, if you would like to send us a private message, I would be happy to assist you further.
You can also chat to us online via rest.com.au/contact-us between 8am – 10pm weekdays, 9am – 6pm Saturday and 10am – 6pm AEDT Sunday.
And if you have the app, you can also message us or use the click-to-call function.
Or, if you’d like to speak with our administration team, you can call us on 1300 300 778 between 8am – 10pm AEDT weekdays.
Why do you keep using delay techniques to hold on to people's money? Why does your phone lines keep customer waiting for more than 1h without an answer?
Makealah C.Rest Superannuation
I am very sorry to hear that you feel this way.
I can assure you that we do not use delay techniques to hold onto members money. Our phone lines may currently be busy, however we have other platforms which you can contact us on to assist you.
You can use the 'Click-to-Call' or 'Message Us' function in the Rest App, using our LiveChat feature on the Rest Website (rest.com.au) or I can get a few details off you today and assist you with your enquiry.
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