Results Laser Clinic

I brought a session for lazer, i had my appointnents cancelled on me 4 times from september till jan. One cancelation was 3 weeks out from my appointment date. All texts advise staff ill. When i went in today I was advised i would have to pay another $110 due to it expring 2 weeks ago. I advised none of this was on me but them being the ones to… Read more

cancel each appointment. Would not budge or refund. I will never use these guys again. Feels like they are happy to steal your money and wrap it up in a bow of terms.

There appears to be a high staff turnover and poor communication from management. I’ve had multiple appointments cancelled without explanation, and requests for a refund were refused. Staff experience is inconsistent—some are excellent, while others seem disengaged. Show details

Terrible customer service. I purchased pre paid package for $254 without clearly being notified of the 3 month expiry on the services. I assumed it was a 12 month period in which I could book. The last time I had a package expire at results laser clinic the lady I dealt with said it wasn’t a big deal and re-added them to my account. This time I… Read more

dealt with a different customer service lady at head office(very rude) and she basically said too bad you have forfeited your money and we will not provide the service or you give you a refund.

I will not recommend results laser clinic ever again and will not be a return customer. I have contacted consumer affairs about this also.

Very attentive manager – I have been getting skin needling treatments on a regular basis and am extremely happy with the improvement in my skin and i believe a big part of it is the attentiveness of the person undertaking my treatment. She is very thorough and wants to make sure I’m happy with the session. She’s also genuine with her suggestions of products or complimentary treatments, not flogging, just genuinely helpful. Show details

Botox and fillers – I am very super happy with Liana from Frankston rooms, Liana has been treating me for several years, she takes her time and studies my face as to sculpture it giving me a youthful look taking years off me. I walk in looking my age late 60s and leave looking 10 to 15 years younger. My friends and acquaintances often ask me what have I done to… Read more ·  1

look so good. I recommend Liana 100% as I wouldn't trust any one else. She is an absolute artist in her craft. Can't wait to get back to see her as during the lock down I am desperate for a youthful touch up.

Absolute Sensational Experience – We visited our monthly appointment for our laser appointment this morning, our consultant, Eden, was so knowledgeable, professional and as always friendly, she always makes us both female/male feel so at ease and comfortable through what some can feel normally feel anxious or nervous, perfect young lady. Show details ·  1

DONT BUY THE PRE PAID PACKAGES!! I purchased a package which I’ve done over the years no issues . Purchased it in august and it expired in November. When I purchased the lady did not mention it would expire in 3 months. Called head office flat out said nothing she could do. Okay I’ll go to the accc Show details

I had a very disappointing experience with the head office of this clinic. Last Thursday, I purchased a laser hair removal treatment through their website. At checkout, the system applied a 50% discount, but later that same afternoon—just a couple of hours after I had my session—I checked the website again and saw that the treatment was actually… Read more

being advertised at 60% off.

A friend of mine also purchased the same treatment on Thursday, and she received the 60% discount, which confirmed that the promotion was already active that day.

I contacted the head office via email on Friday to explain the situation, but instead of addressing it properly, they insisted that the 60% promotion only started on Friday. This is simply not true, as both my friend and I saw—and purchased—the treatment on Thursday. They also ignored the details I provided and kept repeating the same incorrect information.

I expected honesty, transparency, and fair pricing from a clinic offering medical-grade services. Unfortunately, this was not my experience.

Mt Gravatt (Brisbane) used to be really good. The ladies have left, service has rapidly declined. They aren't open as much, never answer the phone, takes weeks to get an appointment, which the cancel. If you are lucky enough to get an appontment, expect to wait at least 1/2 hour. Rude lady at the front. Tried to get my money back, they wouldn't refund - they couldn't care less. Plenty of other salons with good service at Garden City. Show details

Bought 2 sessions of treatment but was not able to use it.im very disappointed with how this clinic handle their customer.I called customer service, took a long time to get my call answered and when someone did answer the call a lady I spoke very rude not helpful.she’s telling me that what I was told in clinic not in their policy.Not sure who’s to listen in front desk or customer service over the phone.they misleading customers. Show details

The treatments were not done properly, and when I raised my concerns, head office was defensive, dismissive, and rude. I also noticed incorrect information being put on my file, which felt like an attempt to cover up mistakes rather than take responsibility. Where new therapist said I definitely had a claim, head office dismissed me completely and… Read more

very quickly. Very unprofessional and disappointing experience. I was honestly shocked by how I was treated.

Needs more effort to stay in the business. Bought 2 packages with them, they didn't bother to tell me or even remind me of the expiry dates. To top it all, the reason why I couldn't avail of them regularly is because their only one staff is most of the time away on a Monday and unfortunately, my only available time is generally on a Monday. Had I… Read more

known that this is a usual issue, I wouldn't have bought these packages. I should have had four sessions but I had to re-schedule in 3 of those sessions because the therapist was away and thus, their clinic had to close for the day. When I commented that they are often close on a Monday, this woman told me that they can't control their staff's absences. True! But they should at least realize and apologize for the inconvenience that they are causing and make amends by extending the due date of the package. I have to agree with the so many comments that I read here, the therapist that I have had don't seem knowledgeable of what they are doing and they give very minimal effort. I have been to so many clinics (my previous therapist went to another state and thus I ended up with Results Laser Clinic Merrylands) but for the amount that I paid for my packages here, I got 45 minutes per session more service in the other clinics. They only do 15 minutes as compared to an hour from the other clinics. The packages include a LED but there is NO effort done in a LED treatment, all that's done there is expose you to the lights. The prices of Results Laser Clinic are the same as in the other clinics.

Appalling customer service. Rang me on a Saturday just to tell me I was wrong and berate and belittle me over the phone. I have never received such terrible service in my life. Show details

Pathetic service They don’t tell to customers that they do not REFUND MONEY no matter what Even workers try so hard to convince customers to buy more and more deals. The worker lied to me that it was last day winter sale and made me buy so many treatments and it’s been a month and sale is still going on Show details

Clearly a discrimination. It won't bother you but you lose you lomd standing customer. I am extremely disappointed after contacting your team several times. I received a call today in which the staff member focused more on the fact that my service was complimentary rather than acknowledging that I was clearly a victim of discrimination in the… Read more

service I received.

It appears that this staff member is solely responsible for all clinic operations in every state of Australia and was unable to escalate my concerns to a senior representative. Instead, they suggested that I pursue external avenues for further support.

I am saddened by the company's lack of advocacy for its customers. It is evident that a learning and development team is needed to provide staff with empathy training, as we all require this at some point.

I apologize if I have said anything hurtful, but by not providing a $60 repeat session, you have lost at least three family members as future patients.

Additionally, your staff claimed they reviewed video recordings and found no evidence that I received less treatment time compared to my wife. If I had received the same service, why would I have reached out to express my disappointment in the first place?

I am requesting access to the video recordings for my records. Please organize to send them to my email. If you cannot provide them, I would like to escalate this issue further, as it is now an ethical right for me to do so.

Please refrain from telling customers that they received a complimentary service, as every customer always pays for the products they are convinced to purchase.

DO NOT GO HERE! I have been a customer for 8 years. I Purchased packages that i was unable to use last year $800 worth expired and they just refuse to offer anything. When i rang their head office to discuss as apparently instore cant help, the consultant spoke over me the entire call refusing to help in anyway. I will be taking my business… Read more

elsewhere now. What a terrible way to treat customers. After reading other reviews its obvious how much this business does not care for their clients one little bit!

when my daughter left for her Uni exchange last Sept 24, I transfer her balance to my other daughter's account, I wasn't told I needed to use the balance within 3 months and it will expire within 3 months, so I was totally not aware of the time limit. I have been really sick and my younger daughter was only 16, so i pay for everything of hers. … Read more

When i called up to get some help, wasn't going to help at all and consider any circumstances, e.g. i was sick, my older daughter was/is away, said nothing they can do.

I remember I went into the store and make sure the transfer of the balance happens back in Sept/Oct 24. I had the balance sit in the account and thinking I will use it to purchase something later. when i get around to it and the balance is gone. I didn't get any text messages or emails to notify me my money is expiring. they said they text my older daughter, first the money wasn't in her account if they did transfer the balance to my other daughter's account, second, they should be well aware of she is not in Australia. So the fact that they claimed they texted her about the balance is useless. Then they claimed that I have used the money to purchase another package which I didn't, hence the package has expired without me knowing. I wasn't told or made aware of any of these happened and all they can say was there isn't anything they can do. I don't think it's fair and they are not taking any accountability of any of these. and it's not a credit and it's not a package, it's money that I actually paid, why would my money be expired??

I’m extremely disappointed with the “Advanced Light Therapy Facial” I purchased for $140. The entire session consisted of just 10 minutes under an LED light—nothing else. There was no actual facial treatment involved, no cleansing, exfoliation, or anything that typically constitutes a facial. I’ve been a returning customer and expected much… Read more

better, but this felt like a total scam.

This was misleading and absolutely not worth the price. I would never recommend this service to anyone.

Continuing disappointment in their services! Canceled appointments, rude staff. My package was expiring so I booked some sessions. I received a confirmation booking but after I drove 3 hours was told as I was about to be led into the treatment room that I would have to pay. Their excuse was my booking was after package expiry date. I rang heads… Read more

office and spoke to Jill who informed me bad luck I had a year and she didn’t care. No sympathy, no future customer service. I informed Jill I would be contacting consumer affairs ombudsman and she told me she want scared or worried if that. Clearly obvious this company does not care for customer service and future pricing clients for return service. They have stillen over $500.

I have been with RLC for last 7 years and i had a terrible recent experience with them. I bought a package for treatment in December and as it was 1 treatment they said it had only 3 month expiry. I have always bought more than 1 package in the past so i was under the assumption that i had 12 months. They didnt send any email or text to notify me… Read more

that it is expiring. I was not even notified when i spoke to their staff to reschedule my appointment. i found out when j walked into the clinuc for my appointment and they just said tgey cannot do anything. I mean after 7 years of sticking to this company, who would expect that? They had no empathy or did not even ask me why i could not attend or use it within 3 months.

Worst customer service ever received by any company in Australia. I have booked in for appointments over the phone only to turn up and be told it can't be filled as the laser machines is broken. No reminders for appointments booked to be told their policy changed and they don't call or sms people anymore. Promised that I would get my facial… Read more

packages extended for a month so that I can use them without expiring and encouraged to purchase add on LED light treatments. Then turned up for the appointment and was told that they had expired and head office was not informed of any extension and had to purchase full priced new treatments. Completely rude and unprofessional when calling head office and told it was my fault when they train their staff to promise things and upsell knowing the treatments won't go ahead. Lack of detail and care with laser treatments. Quick to rush you out. The worst is Parramatta and Burwood branches and the head office who have one rule for one person and another for someone else based. If you want your money and time robbed and to be spoken to inhumanly choose this clinic!

Unhygienic, unprofessional, and completely misleading. Staff were rude and unhelpful, and the environment did not feel clean or comfortable. The so-called “voucher” I purchased turned out to be a limited 3-month promo—this was not clearly stated, and when I tried to book, I was met with zero goodwill or flexibility. They also don’t return calls or… Read more

follow up, making the whole experience frustrating and disappointing. I will never return and would strongly advise others to stay away. Recommend if looking for somewhere to go to the aesthetic skin clinic Geelong, very clean and helpful staff.

Poor customer service. This place is not recommended. I called the head office twice only to find out i won't get any help. I had a simple issue which could have been easily resolved yet Results laser clinic can't do anything. I had purchased 2 lots of packages and had been going to Results laser clinic for over 2 years. I was… Read more

being told my package had expired on the day of my appointment.

I dont understand how a ,package can expire if I have been attending all my appointments and ,had purchased 12 x sessions at once.

I was being told by the girls that I only had to attend every 8 weeks which I followed through but only to find out I had 1 session left and my package expired.

I will not be going back to Results laser clinic anymore and they have lost a customer.

Poor customer service by the head office. I spoke to Elisa and Nicola who was not helpful at all.

Company policy is completely unreasonable and unjustified. On what grounds is it ever ok for a company to take money for unfulfilled service(s)!! It’s unfortunate I’ve already paid for a separate existing package. If I’d know this would be the outcome of my loyalty to your company, I would’ve chosen your competitor(s)without any doubt. Totally unprofessional and unjustified-Australian!! Show details