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Retreat Caravans

Retreat Caravans

2.6 from 20 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (6)
  • Return Claim MadeYes (2) · No (7)
  • Warranty Claim MadeYes (5) · No (3)
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Great van

published

This is our 2nd Retreat van and I would recommend them to anyone. The layout is great. Miles of cupboards. Any minor warranty problems were fixed promptly in a very professional way by Ryan from Paravans at Heatherbrae

Incentivised ReviewNo
Return Claim MadeNo
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Tom and Lyn

Tom and LynCentral Queensland, QLD

Retreat Keppel 2014 OFF ROAD, Comfort that followers you everywhere!!!!!

published
Incentivised ReviewNo
Return Claim MadeYes
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David M

David MHunter Region, NSW

retreat hamilton 2013

published

The caravan itself is a good product The problem we had were 2 broken rear springs Since replaced with AL-KO X4 & seems to have solved problem I let g&s chassis know sent picks but were not really interested

Incentivised ReviewNo
Return Claim MadeNo
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David

DavidPerth

  • 5 reviews
  • 1 like

More Retreat caravan failures

published
Product Quality
Incentivised ReviewNo
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Alcat

AlcatThe Mallee, VIC

Retreat hamilton lemon

published

Worst company that anyone could deal with. No assistance, help, compassion, nothing but denial and lies. 0419395788
Don’t buy retreat. Myback wheels fell off. Had to pay rent for 3 weeks and fix van myself. Lots of other problems. New van

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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UnHappy

UnHappySussex Inlet

  • 8 reviews
  • 11 likes

We bought a RETREAT MACQUIRE 2016 model

published

We Had taken this Caravan back to Retreat factory for some Warranty Work 2016 which was done, But when we were at the Factory to complain about condensation at the same time they were dumb founded as to the problem , no solution was offered Now have a problem with Black plate with corrosion problems asked about this and still no response and still no solution to condensation, back plate seems to be a common problem going by other owners see sites complaints. Unhappy

Product Quality
Incentivised ReviewNo
Date PurchasedSeptember 2016
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hillboss

hillbossSydney Surrounds, NSW

  • Verified customer

Retreat Hamilton One L/H rear spring leaf broke, 260ks later R/H spring sheared in half.

published

We parked in a caravan park and found L/H Rear top spring broken, had this repaired etc (bad luck). But driving about 260Klm the caravan was parked in another caravan park, we were then told we had a sheared R/H spring ??? The van has little use and is in storage for 7 months

Product Quality
Incentivised ReviewNo
Date PurchasedOctober 2014
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Tina

Tina

  • 2 reviews

Brilliant Van, great company to deal with

published

We purchased a 2016 Brampton Caravan, all custom made to our specifications. From day one Retreat Caravans have been great to deal with. We unfortunately had a truck run into the rear of our van, Retreat promptly sent parts to our repairer.

Product Quality
Incentivised ReviewNo
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Professional Company

published

We believe Retreat Caravans to be a very professional company to deal with. We can recommend them to anyone who wants to purchase a great product from a very good company

Product Quality
Incentivised ReviewNo
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Lyn

LynNew South Wales

  • 2 reviews

Great company

published

We are on our 3rd Retreat Caravan & are very happy with our latest van as well as our previous 2.
If we had a problem Retreat were easy to deal with & any problem fixed with no questions asked.

Product Quality
Incentivised ReviewNo
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Spinnaker Outbacker

published

Overall happy with our Retreat Van. We recently done 8500kms in 5 weeks at least 800kms on gravel including part of the Oodnadatta with no problems. Had minor dust ingress but very little considering the conditions

Incentivised ReviewNo
Return Claim MadeNo
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  • Verified customer

Great caravan

published

This review is for a retreat fraser 219b triple bunk purchased 12/2018 from Luxury RVs Melbourne. Luxury RVs Melbourne were fantastic people to deal with and ensured everything perfect. It's a great caravan fitted with excellent components and everything included without needing to buy extras. The build quality is perfect down to every single screw throughout the caravan. This 22ft caravan also tows extremely well and all works seamlessly. Highly recommend.

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no way

no wayWestern Australia

  • 4 reviews
  • 5 likes

Dont buy retreat or Galaxy caravan

published
1 comment
no way
no way

If any other retreat or galaxy owners are going down the legal path maybe it would be a good idea to team up and fight together for refunds or replacement. Feel free to contact me

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Retreat disappointment.

published

We bought a Retreat Fraser 2014 and have had ongoing problems infact every time we go away there is something. We have had severe swaying, water leaks, replaced a window, replaced battery charger and both batteries, water tank leaks and I could go on and on. We gave up trying to get any satisfaction with the company. The dealership has changed in Brisbane twice since we bought the van. We don’t bother contacting now just get fixed whatever needs fixing. We have been told by our repairer that retreat used inferior cheap products and materials. One positive is the size of the shower- it’s big but that’s not enough to recommend it to anyone.

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Poor workmanship

published

We bought a retreat Fraser in 2014 and within 2 hours of picking up had problems and response from them was can I jack up van look what problem is? Then van leaked and paint started falling off walls and again retreat don't want to talk to you there customer service is none existent, there idea of customer service is you find what the fault is then find a repairer and we'll send you a cheque.
Would I purchase another retreat NEVER.

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KeithW

KeithWBunbury

  • 6 reviews
  • 21 likes

Major Faults and Poor Service

published
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Howie

HowieHobart

  • 3 reviews
  • 2 likes

Good quality caravan, shame about the warranty backup!

published
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Poorly assembled and Poor road handling

published

The Caravan specification for tyre pressure (75psi) makes the Caravan bounce undertow either loaded or unloaded. Externally and Internally the many parts were not assembled correctly, the roof fitment was up and down creating many shallow points where water collected.
In addition there was a lot of weld splatter on the Frame.
Trying to communicate with Senior Management and having Warranty work done is near impossible.
The workers and staff are friendly, however cannot authorise repairs required.
All parts are new, however most seem to be of a cheaper quality.
There seems to be a lack of Quality Control in place to rectify problems before Sales.

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Leaf Springs

published

Has anyone had problems with broken leaf springs particularly back right hand it's becoming a common denominator please make inquires with Retreat caravans who have confirmed there may have been a faulty badge of springs supplied to G & S Chassis who are the manufacturer of construction of caravans

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John NSW

John NSWMid North Coast, NSW

  • 4 reviews
  • 5 likes

Not the quality you would expect and terrible after sales service

published
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Questions & Answers

carm

carmasked

caravan stored for 6 months brought it out again and can not get lights on??????

1 answer
Lyn
Lyn

Have you tried 240 volt and check your black switch batteries could be flat

Anna P.

Anna P.asked

Hi,
We have a Retreat Fraser 219B and can’t figure out how to open the windows! If anyone could help us out, it would be greatly appreciated. We bought the van privately and there is nothing in our documentation to help us out.
Thanks.

1 answer
no way
no way

Should be able to just unlock each lock and push the window out. Sometimes the Windows need quiet a push if the rubber around the window gets a little stuck

Alcat

Alcatasked

How can I get someone to contact me about getting my new van fixed. Don’t want to know me.
Alan Vallance 0419395788

1 answer
no way
no way

Contact Greg or Tilly at complete caravan care. They aren't good at getting back to you but keep trying they will eventually answer you. Weather they fix the faults is another thing. Good luck

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Details

CategoryCaravan & Camper Trailer Shops
Seller Type Manufactures Own Products
After Sales ServiceYes

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