Why Rheem Solar Loline still selling. Its so bad. Don't buy.
Why Rheem Solar Loline still selling. Its so bad. Don't buy. My RHEEM 220L solar loline gas boosted system is just over 6 years old. It has leaking water from solar panels and cost to replace panels, just panels is $2415. I would not buy or recommend this product. They should stop selling this failed product.
Red needs attention light on, and gas bill was 105% more than this time last year!
Problems as per heading. Called plumber, charged $700 to replace pump. Red light still on, showing "needs attention"? Plumber coming back today to try and sort out what is the problem. After reading reviews I'm not too confident of the package we have bought. Cost $5000. Does anyone have any more updates on these systems. We bought solar, gas boosted because we are pensioners and wanted to save money and get hot water from the sun because $350 a week on the pension each does't go far. When the plumber came out he had so much confidence in the...system that he said we should just disconnect the solar system and use the Rheem26 instant directly, bypassing the solar panels and storage system? He gave 3 options, re-arrange copper etc. to existing gas booster and delete storage tank and remove. $570 + GST, 2 cost to supply & install new rheem 26 lts as instant hot water with new vales etc. $1895.75 plus GST, then 3 option, cost to replace existing pump on gas boosted solar rheem hot water service for $636. plus GST. We decided to go with the 3rd option, replacing pump, but the red light is still flashing "needs attention". Plumber coming back today. Not particularly happy with the outcome so far. I would appreciate any information anyone has, there is only two of us and it seems to be a lot of money for a shower a day?!
Purchased in for $4,900.
DO NOT BUY RHEEM. Terrible products fail prematurely. Poor warranty and customer service.
DO NOT BUY RHEEM. Terrible company. Their warranty is deceptive - 5 years on the tank which is highly unlikely to fail, yet only 1 year on pump, booster and solar collector. Our $5,000 system failed after 3 years, $700 repair bill and they did not want to know us. Had a cheap Chromagen solar system form another home build, and it was going strong after 7 years at half the initial cost!
Lodged a complaint with WA Consumer Protection, and they stood fast and would not help us, not even with part of the cost.
Purchased in for $5,000.
Terrible quality of solar roof collector hot sensor and pump
Endless troubles for a 10 years old hot water system. Bad quality of solar hot water system is scam. No saving after all.
1. Replaced broken solar roof collector hot sensor (rusted cable and inside metal pin) 1 year ago. Spent $300 to replace it.
2. Rusted and broken two pins connector of hot sensor under control unit. Repaired it myself.
3. Now control unit pump seized. Gonna spend another $500 to replace the pump. Pump was noisy when it was working. I think I will just leave it as it is. $500 can buy a lot of gas.
4. Rust appears at the top of water tank.
Purchased in .
Our technician Fixed the sensor and a part that was in the component.we have hot water again. Thankyou again for a job well done.very happy with our rheem water service.
Purchased in .
Terrible system which doesn’t last the distance
This system has been running hot and cold water for a while and now has suddenly stopped producing hot water. Not sure how a system with less then 4 years of use have problems and not work. Definitely not buying anything with Rheem ever again.
Purchased in .
- Solar Loline (gas boost)
This system has been terrible from the start, hot water would run hot and cold while having a shower, has Rheem plumber out( whom charge like a wounded bull) to tell me it's my fault cause I didn't use enough hot water, then he took the water saver out of my shower head and told me that would fix it!! It didn't ,lol, it still ran hot and cold in the middle of a shower. Now it has been leaking water from the top of the solar storage tank, so I got a different plumber to disconnect tank, he said gas bill will be higher, cause no solar connection, but I don't care as long as I can have hot shower the whole way threw, this has been a terrible and expensive experience no thank to the Rheem plumber
Waste of money - doesn't work and Rheem won't fix iy
What a frustrating experience.
The system has died on us after two years.
We live 35 min from Canberra but Rheem will no travel to even look at it. There solution is to send a repairman from an hour and a half in the other direction but we pay his travel costs.
What a complete waste of money. The system just sits there, doing nothing. The hot water boosts off the instantaneous gas.
Do not go near this product or company.
Absolutely shocking warranty repair service.
Unit has never worked from day one. Given two whole day waiting appointments which were cancelled with no advice given. On both occasions I have to call up only been told technician was unwell on first appointment. No explanation was given on second cancellation. On one occasion I was offered their appointed service agent which I have to pay despite the unit is still under warranty. I had no choice as tenant has serious skin condition and wanted repair done at all cost. Unit failed again a day after their service agent done the repair. They hav...e no shame on their terrible behaviour and dared telling me that I must accept the same waiting whole day third appointment. Only after my refusal to accept and asking to talk to their CEO and seeking compensation, a 08:00am, supposed to be first appointment of the day was arranged. Yet, on the day, the technician did not show up until 09:30am. Just wonder if the CEO (Mr Jones) is aware how the rest of his company is dragging his performance and wanted to know and fix this issue.
Getting tired of the annual breakdown!
The system works pretty good and is quite cheap to run until the hot weather hits! Every year around January the connectors on the solar panels split and create a spectacular fountain of hot water gushing high into the sky. The first couple of years I've called a plumber and had it fixed for a large sum of money. Being somewhat resourceful over the last 6-7 years of this happening annually I've learned to isolate the system and buy the $20-$30 connectors and o-rings and fix it myself! This January just gone was no exception to the problem except this time the connector itself was even more poorly made than usual and couldn't be installed! Back to the plumbing supplies for me on Monday! (Again)!
The system failed on Friday evening, so no hot water for the night. I live in an estate where all the houses have a similar system, I spoke to neighbours on both sides of the house and they tell me they have had the same issues of failing systems. Calling Rheem this morning and stating that I have read all these reviews and issues with this lemon of a system I would like someone to come out and look at the system (will be the 3rd time Rheem will be coming out to look at the system). They know that this system is a lemon and should endeavour to repair it at their expense! This product should have been recalled, very unhappy!
Avoid Rheem like the Plague
Came with the new house .The red flashlight has been flashing from the beginning and the buzzing sound from the pump was abnormal and we reported it during the the warranty inspection with the builder They said everything was normal.
Now after 5 years , we have noticed that the only the gas booster is warming the water and the pump and the flashlights are not working.I dont how long this has been doing this for.
Callouts from Rheem and parts are ridiculously expensive.
Will never get a Rheem again
8th Call Out In 4 Years
Rheem have been again and replaced the timer for the third time. To their credit it was a free call but given the last time it was replaced was less than a year, they are required under warranty to replace it. The way it is going the whole unit will have been replaced in another couple of years. Rheem must know this model is a lemon and should give us all an extended warranty or replace the unit with one that is reliable.
Avoid do not buy, terrible aftermarket service
Have got a newly built home with a Rheem solar hot water plus gas boost. The system is no more than 1 and a half years old and is leaking from the roof. It has been for a few months, but I have just noticed now. I rang Rheem in regards to coming and fixing the fault, as the pipe is corroded. So one of 2 things have happened: 1) using second hand parts for the install, or 2) being leaking since install. They informed me "bad luck"; not covered under warranty but they can send a service rep to come and look at it at $143 call out fee, just to te...ll me it won't be covered. Then I have to pay for parts and labour on top. So not only has it failed well within the warranty 1 year for parts, they will not back up there product or service. My advice is stick well clear as it is a sub-par product and even worse after install care!
Don't get Rheemed
I have had the Gas Boosted Solar Hot Water system for around seven years, costing $4,500 and its never saved us a bean. Sure... when it was working correctly it dropped our gas bill by half. Trouble is it breaks down so much and by the time you pay for the regular maintenance costs as per the operating manual your savings on gas go straight to Rheem to pay for servicing, we have had multiple breakdowns leaving us with-out hot water, costing over a $1,000 in repairs to replace pumps, control boards, valves, timer etc that's excluding the regular...maintenance costs. When the Solar part is not working you don't really know until the next gas bill comes in and then you have already lost 3 months worth of savings. I don't think Rheem is directly at fault, I believe it is the concept at fault, no supplier has a truly reliable fault free Solar HWS solution. If you are thinking of installing this type of system I would look at Solar PV powering a standard electric HWS on a timer. A simple system with no moving parts to break down
Questions & Answers
Where can I get a pilot light tube for the above gas heater
Thank you for your enquiry. In regard to your question, we recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise where you can source these parts accordingly...Kind Regards Rheem Australia
I am a plumber in WA and have a problem with a circuit board on a 531260PO system it was manufactured 21/4/2006 serial 2769462 . I am hopeful there is an upgrade that could keep the system functioning as there are no leaks on the system and although the water isn't great over here in WA the system has had anodes replaced regularly and has had a panel replacement about 5years ago. My number is 0417136242 Pressure Time Plumbing. Thanks in advance Richard.
Don't hold you breath Richard. There are aftermarket solar hot water system controllers available. Look for Aestiva (Made in Australia) and Sorel (made in Germany) available on ebay for under $200. You can install them yourself.
Thank you for your enquiry. In regard to your question, we highly recommend that you contact our Spare parts department on 13 10 31, our team will be able to advise accordingly...Kind Regards Rheem Australia
Richard, I have a similar model HWS 20 OCT 2005, 531260N0. It has a mains short on a similar Southcorp Solar Controller board and so am interested in what you ended up buying.
NB: the Sorel only hav...
System is only a year old and already given us issues, we are not getting any hot water downstairs, but we are getting ample of hot water upstairs. The only time we can get hot water downstairs is by turning on the gas booster. The solar seems to work fine since we are able to shower upstairs with just solar power. Any troubleshooting will be appreciated.
PS Rheem wants to charge a call out fee despite system under warranty and a year old. Ummmm.
I think you should really leave the booster powered on (on any gas boosted solar system). It will autodetect if the temp needs boosting and fire accordingly. That issue sounds strange to me - perhaps ...your hot water pipes take a long path, servicing upstairs first from the storage tank and that's why you lose temperature downstairs. What I would do is ask a plumber to investigate first - not Rheem. They just use an approved local plumber anyway so at least you can get a quote.
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly...Kind Regards Rheem Australia
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