Richardson and Wrench

I have been with Richardson and Wrench for the last 8 years. I have had many agents, and they have all been so great ( I know- weird for a Real Estate agency!) I feel incredibly fortunate to have recently worked with Paul Stanton as my real estate agent. His kindness and genuine concern for both me and my children truly stood out. Paul… Read more

consistently demonstrated integrity and was always quick to respond to any questions or concerns, making the entire process smooth and reassuring.

Richardson and Wrench Tahmor Nsw I left my rental property as their regular inspection became to intrusive. God forbid if u have a few marks here and there you will risk an eviction and receive a nasty email from the rudest property manager on a power trip. If you need to change the date on your inspection you get told " I'll let myself in if… Read more

your not there" I highly recommended you don't rent from these people if u do expect to be treated with rudeness and regular rent increases. Sharni your just a property manger nothing else.. learn some manners.

Another great experience R&W Pyrmont – Having to use relocate to a furnished Studio I contacted R&W Pyrmont, 'Nic' the owner and as I had dealt with him before, I was glad he had the same building available again and once again Nic and his team were great to deal with and very accommodating with my role as a digital nomad. The whole process to secure a lease was seamless and I highly recommend you use this agency for all your rental needs.

Recommendation – I was looking for a real estate agent to lease my property. A friend of mine referred Rick to me - best decision made. Rick guided me through the process of what needed to be completed as a landlord without making it stressful. My house is now leased, thanks to Rick and his team.

Emileigh Uyeda - GREAT work, fanstastic Service – Emileigh is fantastic, very professional. She looks after one of my properties and I am very happy with her property management services. She has recently orgainsed an inspection and her in depth report was very thorough. Thank you

avoid if you can – Had them only a short period of time. A big mistake, given a bond back to a tenant without letting me know and their own final report indicating faults and cleaning required

Unprofessional company with Workplace bullying!!! – Don't work at R&W Parramatta! Terrible workplace environment with unfriendly staff who has been working at this terrible company for nearly ten years or over! She "Lauren Harvey" likes bullying staff who she dislikes in her unprofessional way to work with them. She never admitted her rudeness and mistake and keeps abusing her right to treat those… Read more

staff unfairly! All in all, this company will keep this terrible staff forever, and as a result of that, don't work at R&W Parramatta as there is a very toxic and unhealthy working environment daily! Also, be careful about the last wage as if you resigned or get fired from this terrible company! Also, if you were the employer, be careful to hire that bitxx, she would let your team to be destroy if she dislike her so-worker !

Continually harass my elderly parents for third party debts when they have never lived in any of their properties – Harassment of elderly parents for 3rd party debts when they have never lived in any of their properties

Richardson & Wrench Newtown have been my managing agent since purchasing an investment property through them in 1993. Daryl Brewer was the sales professional who helped me and he is still with R&W after 30 plus years. Barbara Hunt was for a long time my managing agent and then she moved to sales and is also a long-term professional with R&W… Read more

Newtown. Currently Paul Stanton is the managing agent and looks after all of mine and the tenant's needs with competence, commitment and integrity. He is willing to go the extra distance and achieve Win-Win outcomes for all. Thanks Paul, Daryl, Barbara and all the team at R&W Newtown.

Lack of honesty of R&W – They charged me a selling Commission even they didn’t do anything, they didn’t sell my property. The Law have to do something against them. The date of signed contract was corrected by them after I signed. I have all of evidence that it was a fraud. We should make a complaint together. Let’s go to organise a group of unhappy customers.

Rude and Unprofessional – Shocking experience with R&W Parramatta. When I needed to contact the agents to sort out matters of the property they would not speak to me for no solid reason. Their 'professionalism' and niceness went straight out the door after I vacated the premises, meaning it was fake and an act. I called, emailed, and left messages at least 12-15 times… Read more

to talk to Lauren Harvey about an urgent matter, and she dodged me and was rude over the phone the one time I got a hold of her too. Very Disappointing.

Agent at R&W Toongabbie – Do not use [Name Removed] and his team for any matters. [Name Removed] and his team constantly made mistakes for me that caused small issues to compound into larger issues. [Name Removed] approved a pet in a rental property without confirming with the owner. You will need to constantly follow-up every action for the property. [Name Removed] does… Read more

not take ownership for any issues and makes up stories that he believes he advises you of changes to try and cover his mistakes. When leaving my agreement with [Name Removed] he was unprofessional and quoted 'he took personal offence' and created his own narrative. I have not dealt with this level of unprofessionalism before for a service I was charged for. Do not use unless you want an unnecessary headache.

I wqas lied to straight to my face – I remember when so n so from Richardson & Wrench said i think its 58 church street unit on top of were it says Travelland next to the ANZ bank 'it was ontop of the "She-boutique' at the time the guy from Richardson & Wrench said to me that i have a really nice place for u n it has just been fully 'refurbished' and wat a load of rubbish that was bc… Read more

as we opened the second door it had scratched in it 'MUDGEE-TIP' OR DUMP' and thats just wat it was as the carpet in living-room had burn hols in it from top to bottom not to mention the hole unit stunk like there was a dead body in it n the walls were NOT freshly painted at all which refurbished means but rather had writings n scratch make writings engraved all over the living room walls , the kitchen was a hell hole, for example i sat on the toilet that fi8rst day i moved n n as i was sitting there i was looking into an air vent across from me from the tinny bth wat was there n in that air vent was a syringe Yes a needle looking straight back at me so that how greatly refurbished it was, yes it truly was the Mudgee tip as scratched writing said on the 2nd front door, if i wasnt so badly in need for a roof over my head at the time i would have told that sad excuse for a man from Richardson & Wrench to stick it we'er the sun dosnt shin pardon my french 'it truly was discussing n so dam depressing i lasted 3 nights n lived on many different friends floors as i was waiting to get somewhere put my furniture n get it out of that hell hole but still paid the rent for 3 more month n to sum it up on short - I WILL NEVER FORGET U 'YES U FROM Richardson & Wrench WHO LIED BLUNTLY TO MY FACE N CONED ME TELLING ME HOW IT WAS SO IN DEMAND N I WOULD BE A FOOL NOT TO SNATCH IT US ASAP N HOW IT WAS REFURBISHED LOL 'HAHA WAT A DAM BLOODY JOCK, im sorry but the pain n anguish wat u @ Richardson & Wrench put me thru some 21 year ago i just can not forget - and then u had the hid not to give me a cent back from my bond money when i only stayed there for 3 nights n after u lied blatantly tpo my face on quite a occasions, and i will not even go into how i was homeless for the next 16 month as i couldn't stand staying one more night in that nasty place but rather of been homeless 'im sorry but thats how bad this unit was n the lies i was told that day n all thew that week in securing that unit with Richardson & Wrench. ps i have held onto this for over 2 decades n i cant see any reason why YOU would have changed your ways n no tell the truth, yes im sure u no who im talking about. happy dog walking my friend n thank you so so much for all the misery n grief u caused me back in 2001. i was a fool n should have reported you i no that much now but sadly i didnt n u get to do it all over again to other struggling people. you should have your license disqualified my friend i no that much for wat u put me threw n who knows how many other pore victims u have out there in Mudgee nsw let alone in the state... Ps. i might not be the best speller n writer but i have no need to lye or even bend the truth as wat happened heir to me was n is a disgrace n i wouldn't wish it to happen to ANYONE. #Period. So be warned for thews of u who r not wealthy rich n well educated as this man will lie straight to your face as he did to me sadly not to mention wat this put my hole family threw.

Renters and landlords : Beware of R&W Plus in Melbourne! – Renters and landlords : Beware of this agent R&W Plus (Prahran), and take the time to read the other reviews here and elsewhere I've been a landlord and used different agencies over the years, and this lot are without a doubt the worst that I could ever even imagine! Lease and administrative mistakes, extended unjustified vacancy periods, lack… Read more

of any followup to tenant (and even landlord) enquiries.. and premium price tag to match.. Crazy high staff turnover internally, defensive principal who should be spending his time sorting issues out rather than justifying / defending (and soon spending time responding to VCAT disputes about his non-service no doubt!)

R&W Chatswood - very disappointing experience – My own experience - if you want to rent a place from R&W Chatswood, first of all, please take as many photos (inside of property) as you can before you move in. Or they will put all the old existing damages on you after you move out! We rented an old two-bedrooms unit from R&W Chatswood last year. Due to the wet weather in Feb and March this… Read more

year, the floor board in the living room was popping up. It created uneven surface. We sent an email to Shaivaun, but she ignored. When we returned the keys to her in March, Shivaun told me it was our fault as we didn't protect it! She focused that it is a dry unit. How redicious it is! It rained for a few weeks continuously, how can we keep everywhere dry? Are we not allowed to shower at all? Are we not allowed to open the door to go outside and inside?

As a tentent, we are extremely unhappy with this agent.

Unresponsive people! – Very unresponsive and unprofessional agents not to even bother respond to my emails or calls. I was on a lookout for a specific property with them for a month but didn't get a chance to lease it because they never respond to calls, texts and emails. How do you call yourselves professionals?

Richardson & Wrench of Caboolture South went against my instructions for a tenant that was behind in Rent to vacate – Against my clear instructions for a 6 or 12 Month Lease Renewal, Richardson & Wrench of Caboolture South, QLD, allowed a tenant onto a Periodic Lease without my approval. Because of this, I had to ask for the tenant be put on a 2 Month Notice to leave which they arranged. Richardson & Wrench acted against me again and allowed the tenant to… Read more

stay on for 10 days longer than my Notice To Leave Date, despite the tenant being weeks behind in their rent. When the tenant finally moved out, there was insufficient funds available from the Bond Money to pay for the much needed grass slashing.

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After paying Richardson & Wrench of Caboolture South 87 Morayfield Road, to manage my property for nearly 4 Years, I have had to constantly check & follow up numerous Accountancy Irregularities. I have had to constantly check and follow up matters during the tenancies & after tenants had vacated such as :

A tenants water bill of 15 months outstanding.

Failure to notice damaged screens.

A paid water bill not credited to my account.

I was billed for a broken smoke alarm caused by the tenant.

Accepted the words of a tenant without consulting me about the matter.

I was billed a fee instead of the tenant.

A tenant's water usage that R & W had overlooked.

I have raised all of these matters and more, and sent numerous emails personally to the Director of Richardson & Wrench of Caboolture South. I have never received an acknowledgement or recognition from the Director. It has been beyond the scope of her ability as Director to offer any assistance to me.

I even had to ask her for my financial statement after I waited 4 months for it so that I could complete my tax return. The Director offered no apologies to me and not even a reply.

In the end it became all to much for her to cope with. That was when she ended the Management Agreement with me. I've had no trouble in finding another agent that is now looking after my interests as an owner. I have gained so much more in so many ways with a different agent.

I haven't been able to rely upon and trust Richardson & Wrench of Caboolture South - 87 Morayfield Road, to manage my rental property. Over the years I have brought to the Director's attention, evidence of the incompetence of her staff. I've had no acknowledgement from her.

After my experience and from everything I have been through, i Cannot recommend Richardson & Wrench of Caboolture South - 87 Morayfield Road QLD, as a worthy place to conduct business with.

One Line Email with Auction Date – Their agent didn't send us an sms on the auction date, only a one line email hidden in the same email as the contract of sale. When we found out it was on the day of the auction. We tried to register but then we were rejected and they didn't return our calls.

Unprofessional and no communication – I was leasing the place in Hurlstone park for 10 years thru agent R&W Hurlstone park. I pay rent on time and look after the property well. I dont usually bother them for any assistance unless something need to be fix. But when its happen, they take forever... Some staff are quite rude, unprofessional, and extreamly bad for communication. Dont… Read more

remember how many times I tried to contact them when I decided to move out. Cannot reach the person, both call and email... its hopeless becos they never response.

Incompetent, lazy, and rude – I have been renting a property through Richardson&Wrench South Brisbane and have had a terrible experience with this agent. On two separate occassions they have failed to respond in a timely manner to serious repair requests. The first was to do with a mould problem in the air-conditioning units when i moved in (more than 8 weeks before they… Read more

responded to my request), and the second is to do with significant noise penetrating through a shared a wall (still no response to this after 4 months!). Further, communication with this agent has been near impossible as they insist on it being via email only, and when i have spoken with them via telephone i have found them to be particularly rude - especially staff members CJ and Louise. If i had know the agent was like this, i would never have rented a property through them. Steer clear of Richardson&Wrench South Brisbane!

Written review – They sold my 2 apartments within a short time of each other but not in my best interest rude a lot of Bull..it greedy ridiculous commission ignored my instructions lied to me ignored complaints will take action against them warning don’t touch them it’s all about filling their own greedy pockets single women took advantage of that spoke over me didn’t give a dam unprofessional

Heartless bullies – Lindfield office were heartless bullies in selling our home, at a time my mother and I were grieving for my grandmother. Deliberately stopped traffic in street so hundreds of people came to gawk, then wouldn’t cancel open house when I was extremely ill and should’ve been having bed rest. Constantly calling at all times of the day and night. Would… Read more

not help my mother and I to view other properties. Poked fun at personal items around home,and let viewers handle personal items. Stood on the front lawn with the future owners on moving day the entire day and allowed future owners to keep knocking on our door telling us to “hurry up and leave”. Pushy and arrogant. If I could give a score of zero, I would. Do not deal with them.

useless – I'd rather chew concrete than have to deal with these guys. absolutely unprofessional and unworthy of any reliant competent delivery of business or agreement, watch out big time, go with anyone but these guys.

Current tenant – (Current tenant) Do not put yourself through the agony of signing a lease with these guys. Absolutely disgusting company to lease from. You will be flat out ignored if you have legitimate issues. (Have mass thread of emails to back this up). Place was absolutely filthy when we moved in however condition report stated everything was clean and… Read more

perfect. We took 200+ photos when we moved in to cover ourselves. I suggest everyone does the same thing. If you are looking to lease/rent choose another company. Special mention to Amy and Wendy at R and W Campbelltown for being the most useless rude Property managers we have ever had the misfortune of dealing with.

Worst property manager imaginable! – Red flags started appearing at the beginning but I won't go into details. Basically, the property manager of our one bedroom apartment in Redfern tried to blame us for an exisitng paint chip that was clearly pictured in the ingoing property report. She refused to give us our bond back after making a final inspection, claiming we had damaged the… Read more

property ourselves. Extremely rude person who obviously didn't know how to do her job. Only once I had screenshot the paint chip in the ingoing property report did she finally agree to give our bond back. I would also add that paint chips under NSW Fair Trading come under "fair wear and tear" and as such, even if we were responsible, we would not have been liable to pay for it.

Extremely poor communication – Our rental unit had a lot of existing damage to the property, I asked for a property report was never sent one (instead they sent it to the other tenant, through a third party website - So it never went to their email account), I was told I didn’t need one as they already knew of all the damage. – Now that we have left the property, they are… Read more

trying to blame us the existing damage. Which of course had I been given a property report like I asked for, I would have been able to document this. When asked why I wasn’t sent one and why my email asking for one were never responded to, the only response I could get was that real-estate agent no longer works there.

For example, the colour has been wore off the toilet seat because the property is extremely old, and it is clearly wear and tear. First they said we burnt the seat, which makes no sense because its plastic and it would have melted, and then they blame our cats – so there would be scratches on it which there are not and in previous photos you can see the colour beginning to come off.

When I asked to speak to someone higher about the bond dispute, they hang up on me, and continue to lodge it even though we had clearly not sorted the issue.

Also the property was infested with cockroaches when we moved in, we had to get pest control in twice were never offered pest control even though I stated there were cockroaches, we were never reimbursed, and we needed to get it done asap as I was 9 months pregnant. Now they are trying to get us to pay for pest control again even though we just paid for it ourselves about 10months ago.

Extremely poor communication skills, I’ve never had an issue with receiving my full bond back until now.

bullying, lying, yelling and threatening Hurlston Park – I first looked at a property and agreed to take it. when I applied online for the property within hours I was contacted to be told that the one they showed me was no not available and they made a mistake, but they would give me one I had not seen. I had no choice as I was living far from the city and could not get back to view. then after nearly… Read more

12 months at the property, I advised Dulwich Hill RW that I would be breaking my lease. I advised this was due to covid and the unsafe state of the building for a young child. I advised I was more than willing to pay the break lease fees. what I got was threats I would never be able to rent in NSW again, yelling down the phone. being directed to ask Salvation Army to pay the break Lease prior to my even moving out?! non stop verbal and email abuse and or no replies to emails. I continued to write emails to create a paper trail to protect myself as they were being so completely unprofessional . even when monies had been paid I was still receiving threatening calls and emails! this went on for months! I happily agreed to pay the cleaning bill for their cleaner. it was an exorbitant amount considering the place had been scrubbed thrice daily due to a small child living there in covid. the property was INFESTED with cockroaches and they also tried to accuse me of this problem when it was me who had spent ludicrous amounts on baits and sprays. my small daughter and I would turn the lights off for a few minutes just so when we turned them on again we could spray everything that crawled out. we did this a few times a night. the worst thing abut the whole experience was that by trying to do the right thing by the book I was threatened non stop till I was too scared to even answer my phone all whilst moving a 3 year old out of a filthy building on my own as a single mother during covid. these people are unbelievable. they did nothing to maintain the property other than installing a door at the entrance that locked but had no intercom installed! therefor rendering the whole thing pointless as the tenants had to just jam the door open so deliveries etc could be made. it was not enough that they completely fleeced me of all bond they then tried to insist I pay additional monies and threaten to ban me state wide from renting! I always paid my rent, was more than reasonable and they were bullies throughout the entire process. SHAME ON YOU for treating anybody like this but especially a single parent trying to protect a small child during a pandemic. I sincerely hope they go under and the property manger goes to a special kind of hell for harassing single mothers.

No show agent – I had an appointment canceled, the agent didn’t show up or contact me. At first I called the agents' mobile mobile, no answer then 10 minutes later I tried calling the agency and they said the agent was out. Around 30 minutes later the agent messaged me that he/she had to attend an emergency and didn’t have my contact details. I questioned him/her… Read more

about it, because not only did he/she have my mobile number but also my email. Plus, it seems he/she only contacted me after I called the agency. I told him/her that I did not appreciate her cancelling our appointment with no notice and she was not very apologetic, and even gave me some attitude. Saying that I should I respect her time as well. Clearly he/she doesn’t value clients’ time, and doesn’t feel he/she has to fulfil her obligations with appointments.

The Worst agency at all time!! – We were renting in Dulwich Hill for years and rarely had issues with Hurlstone park office until we decided to move out. We’ve hired the cleaner they recommended to do the final clean up, returned keys and paid our final payment on time as usual. In a sudden they claimed we were missing a safety key from the property, we explained we did not know… Read more

there was a safety key. It’s weekday and both of us worked full time. The staff asked me in this way: so how can the workers access the property? We replied that’s our next question!!! We emailed R&W explained we were working and could not stay home that day!! They stated it’s fine and will provide the spare key to the workers. However, the property management team then only sent us the email stating they need our explanation and this will result in deducting money from our bond. It’s mad and horrible. They only wanted the money and made excuses on everything. Will never ever recommend this agency to anyone.

R&W Ryde cost me 1000s – This agent is criminal, cost me thousands to repair damages they didnt take out of bond from tenant. Also couldnt rent it out due to the state of the apartment. These people belong in jail. Also they let the tenant steal the washing machine i provided them with

R&W Waterloo: Poor service and underhand practices – We rented an apartment at 10-20 McEvoy Street through R&W Waterloo from 2019-2020. The first issue with the agency was almost immediately after we paid our deposit. For the property we agreed to lease, R&W witheld the fact that there were water charges for the property which would be additional to our bills and rent, this included quarterly… Read more

connection fees and metered bills. The apartment was advertised at full price, and these additional costs were not disclosed by R&W until the day we came in to sign our lease, so we had not option but to accept and pay this additional cost for the duration of the lease.

During our tenancy there were multiple issues with the building, from weekly late night parties on the roof terrace to other tenants smoking on their balconys and occasional visits from the police and fire service. R&W are also the building managers of 10-20 McEvoy Street. Multiple tenants, including myself had contacted R&W about these issues and they were completely unresponsive.

Our tenancy ended just after the COVID-19 situation escalated. We asked R&W if they would be able to see about negotiating a lower rent; firstly because of the additional water charges, then also the fact that the market in Waterloo was highly competitive with a number of well valued properties in the area. R&W took 3 weeks to tell us that the landlord was not interested in negotiating rent.

So we left, and we found out shortly after that a number of other tenants also left around the same time. To add to this, the apartment we leased had went down to $650 per week when the landlord had previously refused to budge on anything below $750 according to R&W.

I would advise avoiding R&W, specifically their office in Waterloo. If anyone is considering renting at 10-20 McEvoy Street, make sure you ask them to confirm what all of the additional, hidden costs will be before commiting yourself.

Excellent Tenant care – CJ thank you again for being the BEST real estate I have rented from in 30 years! You’re maintenance app and follow through is second to none. Sarah you do a great job getting maintenance requests completed in record timing. I would totally come back to rent with you again. Thank you again and all the best. Sandra Edmunds