Richardson Strata Management Services

RSM are the best – RSM are the best in the business and supported by the most dedicated staff I've dealt with in the industry. Starting with Marie in reception. Reception Staff are the forgotten leaders. You Go Marie. From Mickey and his friends. Show reply

Bain of my existence – As a home owner, this strata company does nothing but take my money. You can't have a say in what the money is spent on, they make rules in cohorts with the council that make life difficult. I have a unit where they have now put up a sensor gate. One sensor remote only. So my tenant has the remote to get in and out. I have trades coming to the… Read more

unit. They have to go to burswood pick up the remote, come back to the unit , do the job, then return the remote, which they add to the bill. So i have to pay more for these services. What happens if there is a medical emergencies which has happened a few times before the gate was put up. I can't get into the unit with my car to service, repair or deal with things when they go wrong, I have to go get the remote from burswood, when i live on the same street. Or contact the tenants get them to meet me at the gate and open it which is a hassle if they are fifo. I could be getting the stuff done while they are away. It is to stop people parking in the complex and driving through. They tried wheel clamping. Everything they do makes life hard. And when you don't pay a bill on time because they have sent it to the wrong email, they are quick to send threats of debt collectors, even though you have paid the bills on time for over 10 years, but to get them to sort out a strata issue, neighbours or pay for repairs, good luck. I don't get a say which company manages my complex, they are probably as bad as each other.

Forget saying sorry, just be better – Disappointed, management that doge and weave but love a cash grab. If it was your money for strata fees you would ask the same questions. Are you happy with the answers you give? Don’t say sorry just be better

Our strata manager Natasha (Tash) – Tash is absolutely fantastic.She strata manages our Mandurah complex and she is attentive, gets back promptly considerate, diplomatic and very knowledgeable about strata matters.Great service and reliable Show reply

Please pass to Carmen the thanks of the Council of Owners for the job so well done – Your follow up is timely, because I wanted to particularly convey how pleased the Council of Owners were with Carmen's performance as Chairperson of the meeting. The AGM is not only the most informative event for owners but also the forum at which quality of strata management can be assessed. As Chairperson, Carmen displayed a level of… Read more ·  1

professionalism that brought high praise from all parties. In all respects, Carmen's agenda management and interpersonal skills ensured a smooth, harmonious and productive meeting. Please pass to Carmen the thanks of the Council of Owners for the job so well done.

Regards Coral

Cassandra Enkel – Cassandra chaired our first Strata (#31137) AGM and did an excellent job of inclusion, efficient use of time and reading the room. Very professional in her role as our Strata Manager and reassuring for us after years of voluntary attempts at the same that could be likened to "herding cats".

Have to agree with the negative – Richardsons have recently (around Oct ‘23) been engaged by Strata Council where I own a townhouse outright, after apparently paying Stata Council to go Green Titled. Where’s that money gone?‍? Where’s the Future Find money gone?? Tens of thousands of dollars!! Already being hounded for fees. Already receiving ‘I’m on Holiday’ reply’s Already… Read more

receiving ‘This email is not monitored’ Already receiving ‘Do Not Reply’

When meeting in person the Strata Manager Alex was on holidays. A few items/issues have arisen since then. I sent email enquiries and received the ‘Im on holiday’ reply. Then received a Strata Levies email after this!! He’s on holidays again. It’s a circus (insert Clown here) They talk a lot of strata lingo but do absolutely nothing to address any issue of concern worrying you as an Owner that is NOT on the Strata Council.

Avoid because what they peddle is practiced and they are clearly winning.

Unreliable Strata Company – After reading most of the negative reviews here, i couldn't agree more with them. RSMS is the epitome of under performing services but overloading charges. We used to have a very good strata, but they were let go in a bitter note. Is your apartment managed by RSMS? Hope everything is going well, unless until problem occurs. Very slow to respond,… Read more

and it seems they have their own urgency list. if it does not line up with their priorities, prepare to work out your own problem, because that will be the smartest thing to do. Quicker and more efficient.

We had incidents happen in our apartment that they are slow to rectify and even slower to act, even though i would qualify those issues are very important. Brown and yellow water coming out of your tap? Failed lifts? Fire alarm malfunction? Lobby glass interior break? Bike theft? Random people taking your parking spot? Internet service provider monopoly? the non existent CCTV camera viewing? Double booking in Common Room? Arrogant strata manager?

if you are thinking of buying an apartment, i would strongly advice to check who the strata company that manages because it will make or break your investment and your enjoyment living in there. please ask around, check google and product review, or consult with the Australian Apartment Advocacy first before you buy it. Believe us, it would save you all the hassles and annoying experience.

if you are on the same boat like us, please remember the date when your next AGM closes to their contract expires and request to change it. Words and reviews cannot do justice of the amount of savings and troubles you can avoid. again, check the step by step on how to replace your strata manager by contacting Australian Apartment Advocacy.

Stay Well Away For Your Own Good ! – Richardson Strata Management have caused major damage to our property because of their misconduct and bullying behavior. They hide behind the council of owners that they manipulate and cause problems to property in order to take more money. It is so difficult to get a response, issues reported are not attended too and they have been caught out not… Read more

following the by-laws and being discriminatory. Do not use Richardson Strata Management and report them to the authorities.

good effort – During my time working for the strata I have had minimal problem they have always been courteous and helpfull , only issues are that payments are some times a bit late. Show reply

Harrison Jones – Since Harrison has took over the management of our complex a few months ago we have found Harrison to be very proactive and responds to queries promptly . Show reply

Highly Recommend! – We are a building company in Port Hedland and have been working with Marianne from RSMS for over a year on numerous properties. Her knowledge, efficiency and professionalism is amazing and communications is always fast. Marianne gets the job done especially with resolution of issues for strata clients. Highly recommend Marianne and RSMS, 5 stars for sure! Show reply

Be sure to only read the genuine reviews, if you can find them! BEWARE SCHILLS – When reading reviews, consider this - there are very many reviews on this page that are from users who have only ever written JUST ONE review, and *all* those users' accounts were created around the same time in 2021. They also have a similar format for their names. Before all these one-review-only reviewers appeared, Richardson Strata had a very… Read more

low average; now suddenly several dozen of these reviews appear, all 5 stars and with a similar writing style, and the average review score for this company has therefore been increased. It's very strange, why would anyone ever create *fake* good reviews? Because that would cover up that people DON'T actually have as high an opinion of this company as the fake reviews would say, and that can't be true, obviously. How odd! Because that would cost someone time to do; they would have to have some kind of INTEREST in doing so, it's hard to imagine, right? There are places where you can PAY for enough fake reviews to falsely skew the overall average score, but nobody ever actually would - that would be wrong!

Readers should make their own judgement as to which reviews they trust or not, and why. Be sure to report any that do not appear genuine.

My review is one star because I really do not enjoy the experience of living in a property managed by this company, and I am totally fed up with trying to get them to actually show some interest or take responsibility. That company is extremely unpopular with owner-occupiers, and tenants; it's better liked by the absentee profiteers though. The (very few) reviews I have been able to find that appear to genuinely award a high score seem to only be from wealthy, absentee investor landlords who made money on the properties at the expense of the people who actually have to put up with living there almost entirely without support. It's pretty clear who gets the most service and attention. Maybe that's all this company is good for? Maybe actual residents, especially tenants, have NO support available - R's seem good at not being held to actually helping these people. You can try calling your landlord, and asking THEM to bring up your pressing urgent problem, probably next year at the next AGM at the earliest, if you think it'll help!

My current main concern is security. Thefts and break-ins are common, and there are video cameras in place, but after an incident if you want access to this video they tell you NO, we will not provide this to the police. I can't understand how it's not hindering an investigation; I guess we're not a priority to them either. We just have to PAY for the cameras and security, nobody said we could actually USE them. It turns out, however, that for a price, $75 8 years ago (so I wonder how much it isp by now), it is technically possible to hold them to having to cough it up, but it's a big hassle for everybody and makes the properties look less attractive to residents, from whom the profits actually come, so it's better to just discourage handing over the video of these frequent incidents. They told me that charge was for an off-site tech to come and access the video recorder; so, it's not actually any bloody use, but at least we still get to pay for it. As a qualified AV technician myself, I offered more than once to operate, access and maintain the equipment myself, at no charge, for the benefit of residents and security of the building, because I was aware which tenant was doing the crime and needed proof, but I simply got no reply. I guess the current arrangements are acceptable then... but I don't know who to. So much for "just TALK to us..."

Speaking of security, the back gate opens and closes all day by itself, not fixed despite reporting >2 weeks ago. Side gate lock is completely missing, gate is *regularly* left open by contractors like gardeners etc. I guess it's their workplace before it's people's homes! Reported to Richardsons for years, again not fixed. Hinge broken off that gate anyway. Over 20 bikes stolen from bike racks. Personally aware of at least 10 cars broken into in car parks over the years, and I see frequent trespass on the property. Clearly it's not practical to actually USE the security footage collected by the many cameras we have to pay for, as this is not in the yuppie absentee landlords' financial interests. Try reporting this to strata mgmt. and just see how that goes for you! R's like to say, just call us, we can work this out, but do you suppose I HAVEN'T? When you do, it turns out they can always legally justify not having to actually do anything, and help is not forthcoming. But it's OK because it's technically legal to palm it off, so I guess that's good enough. If you want to actually LIVE in a Richardson Strata-managed building, well good luck, just be sure to organise your own Residents' Association... that's your most likely option for getting your concerns addressed... by yourself :)

Richardson Strata Management is the worst of the worst. Everyone who is having issues with them should report them – Richardson Strata Management is the worst of the worst. Everyone who is having issues with them should report them to the State Administrative Tribunal and leave negative reviews on all platforms including Google, Yelp and Product Review. They are unprofessional and have "bullying" behaviour towards others.

Do not recommend – Poor communications; do not respond to concerns, queries or complaints in a timely manner; not very cost effective gut the service provided; they direct you to their online portal but this not very accessible/user friendly and it is difficult to access information you are looking for

Taking the stress out of managing a Strata Company – Kyra Chaired our Lifestyle Village Annual General meeting in a very professional but relaxed and friendly way. Our owners appreciated the opportunity to have their say and the meeting flowed without any problems.

Amazing service every time – Richardson Strata have a high level of professionalism and respond quickly to queries. My Strata manager is Savannah and she is really informative, professional and more than happy to help in any situation and provide the right advice for all my questions.

Do not use them – Never have I seen such a unprofessional business that do their best to get every dollar out of you for nothing in return. You do not want to do business with Richardson Strata Management.

Richardson is a breath of fresh air – I generally find dealing with Richardson Strata very good. I wish to reiterate that computer printers are very yesterday so requiring residents to complete hard copy forms is inconvenient at best. Queueing at Officeworks to have one sheet of paper printed out is a pain in the butt.

Great customer service! – I have recently dealt with Richardson Strata Management and they were very quick to respond to any and all of my queries. My Strata Manager was very informative and helpful - thanks Show reply

Excellent services offered – It is a pleasure to deal with Richardson Strata Management. Rachael and her team, are always very responsive with phone calls and emails , and address the matters pertaining to our complex - in a very prompt manner. I highly recommend this company . Deanne  Show reply

Got gate remote quickly – Narelle was super organised. I requested to pick up the security gate remote several weeks ago and she had one put aside for me. I was surprised that she remembered my name too!  Show reply

Professional Service – I like to thank Savannah for her prompt and efficient turnaround for my requested information. I found her very professional, knowledgable and she delivered within the timeframes she promised. Thanks so much! Show reply

Great customer service – Very quick and easy process with minimal effort on my part. I was dealing with an issue that transpired the strata was resonposible for, and there was no delay in organising a quote for someone to fix the problem. Savannah Meade was incredibly attentive, and prompt with her service, which can be a rare thing!  Show reply

Extremely satisfied – Been with RSM for many years and at all times including present with Savannah Meade, always been treated professionally & honestly, have recommended them to many & will continue to do so because of applied experience... Show reply

After hours service was so prompt – Major plumbing problem which was a strata issue. Contacted after hours number and spoke to call service. They contact a strata representative who got back to me within 5 minutes A plumber was there sorting the problem promptly.  Show reply

Satisfaction Plus ! – My questions were handled professionally and promptly and honestly. Who could ask for more ?? I would have NO hesitation in contacting Richardson SM Services (Savannah Meade), if there's any issue I wish resolved.

Quickly arranged an after hours repair – We own a commercial strata unit. Richardson manage the strata scheme. Late last week, somebody threw a rock through a large common property window, leaving the window in a dangerous state and our unit not secure. The Richardson's team responded to our calls to their paging service immediately and quickly arranged an after hours glass repair. Thank you very much.

Horrible company – The owner of the business is extremely rude and unprofessional. We are in an apartment in East Perth and had terrible experience with them. I spoke to many residents in the building and many are dissatisfied. We are looking to replace them. Do not use them.