Richtek

Very disappointing experience with Richtek Roofing. We had concerns with the quality of workmanship, poor communication and issues raised by email that were not adequately addressed. We also found aspects of the on-site service unprofessional, with the property left in an unsatisfactory condition and safety concerns identified after the work was… Read more

completed.

Despite paying the account in full, we were left extremely disappointed with the overall service and value for money.

Based on our experience, we would not use or recommend this company.

It felt as if it was the first tile to tin roof conversion that has ever been done Richtek subcontract majority of works out, making them a glorified project management company - something they are fundamentally not good at due to their abhorrent communication and lack of basic process. Communication is painful and intermittent - trades… Read more

consistently do not show up when scheduled and show up randomly without notice.

Following their great sales pitch, the entire process is customer driven - you'll have to ask about every detail including roof profile options, roof colour options, what documents are needed, what needs to be submitted to whom etc.

They are not transparent and generally come across as untrustworthy. It became apparent that they had no intention of receiving council approval prior to the commencement of our works. This intention was not communicated to us - something we found very suspicious and concerning given potential impacts to our insurance. From reading other reviews, this practice was noted to be common for Richtek and we fortunately managed to stop any works progressing until council approval was received.

Submitting to council was a relatively laughable process - the incorrect address was submitted on two occasions (John will deflect and claim this was the subcontracted engineers fault - ultimately, the paperwork was not checked by Richtek) and the final submission was made without the Home Indemnity Insurance Letter which then had to be followed up by the council.

A consistent issue throughout 7 months of dealing with Richtek was their failure to communicate our options to us. We have a very large chimney which - due to our choice of roof profile - required the installation of flashing all the way from the base (behind the chimney) to the top of our roof which looked extremely unappealing and had to subsequently be rectified. The entire issue could have been avoided if Richtek had sufficient expertise to conduct a site visit prior to the commencement of works to discuss choices and options - however, they rely on subcontracted expertise who are ultimately following directions from Richtek.

Don't waste your time, go directly to a roofing contractor.

Richtek Roofing took my money and never turned up. Took them to VCAT and got nothing, Apparently they were no longer in business. Stay the hell away from these guys.

Dave was amazing he was so professional , quick and efficient thank you so much we will definitely call Dave if ever in need of a plumber Jessica and Shane

Thank you to KD & Harvey. Toilet inlet valve sorted in no time. Definitely recommend Richtek for a job well done

I had two rather old bathrooms that I was not ready to renovate so called richtek to provide a quote for the re-sealing and refreshing of the tiles. After reading some rather negative reviews on line, I called to cancel the scheduled quote. The Melbourne Head of Richteck, Cameron, called personally to assure me that the reviews were prior to his… Read more

leadership and based on different states and other tradespeople. He assured me that he takes his work very seriously and his tradespeople reflect the same values. I was still reluctant and nervous but decided to go ahead. Cameron was right. His staff were flawless in their timeliness, cleanliness, manners and most of all their attention to detail. Toby and Joe who shared the work were both truly high calibre workers (rare in today’s world of sub-standard workmanship) Joe went above and beyond with little touch-ups that were not specified but needed and could be heard quietly whistling different tunes during the day. It was a refreshing change from some of my recent experiences with tradespeople. All in all, I can wholeheartedly recommend Rickteck (Melbourne) to anyone looking to upgrade their wet areas without the costs of a full renovation. I am rarely impressed these days so thanks again to Cam and the Team

Had Richtel Melbourne Grout, re-grout both our showers in December 2023 Stated there is a 15-year guarantee, Mould in one bathroom has already returned, rang to get the mould repaired and was told that Richtek Melbourne went into receivership? (Maybe true - Not sure) And that the new owner was just using the name. Didn't want to help me out at all. Would have thought to protect his business name, would have tried to help? Would not recommend this company at all and will tell anyone that will listen how bad this business if.… Read more

Paid over 3 thousand dollars for a really bad job.

"I can confirm your appointment for tomorrow between 10-2. Kind Regards, Richtek" They didn't turn up, they didn't ring. Draw your own conclusions.

Please dont be fooled by this company. We have been through the process of trying to have them replace our roof since 2nd march this year. They had nearly 16k of ours and kept making promises/told us they submitted to council but it was a lie. In the end, they admitted they didnt even have my correct surname to submit applications for council… Read more

approval so obviously hadn't submitted ANY applications as they lied about. We are now 29th October and thry still have money of ours for 'reports' they cant produce. This is now with building commission with a formal complaint and I welcome anyone to contact me if they have had similar issues and need money back or want to see Richtek held accountable for their horrible 'service'. You can find me on Facebook under kimee italiano. I think building commission may act more quickly if we all present our cases

Promised a lifetime warranty on the service and a 25-year warranty on the product — what a joke! I've called over 15 times and still haven’t received a single callback. Each time I speak to someone in Melbourne, they assure me someone will follow up, but no one ever does. This kind of customer service is unacceptable. If you're considering using them, be warned: don’t expect support after they take your money..... enjoy been ripped off!!!

In 2023 they did a very bad job in replacing all our kitchen and bathroom taps and a shower head. Charged an obscene amount and had to call another plumber to fix all their jobs. Richtek asked my mum for the plumbing bills incurred as a result and advised would compensate. Never heard back. Company is now out of business. Very disappointing.

I was told these people went bank rupt which is the only reason we didn’t get all of our money back for the terrible job they did “fixing” our roof! Not sure how they’re still running but DO NOT USE. Worst customer service or service in general I have ever had in my life

Do not use Richtek in Perth or Melbourne. I paid almost $3000 for less than one day of work to replace grout in my bathroom tiles. Sloppy work that I’ve had to pay more money to have repaired. They scratched tiles and sub contract work to unskilled labour. The company name may have been sold in Melbourne.

To give an accurate review they would actually have to show up to the job. No phone call, no msg, no email. Started off good with a speedy reply to the booking request but that's where it stopped. Literally

Had shower grout work done in mid 2023... very shoddy, messy and even left some grout on the shower screen. It is now absolutely in need of repair .... looks just as bad as before! So much for the lifetime guarantee as the company is in liquidation....

The most unreliable un professional company I have ever had the miss fortune to deal with job not finished and not done properly months after the job should have been finished communication non-existent

Grouting shoddy and they have refused to come back and fix the issue despite many requests and then they don’t turn up for appts Very expensive Have refused to honour their lifetime warranty- using the liquidation as an excuse

Daylight robbery – Under 1 hours work for a burst pipe and I got slogged $1150 !! That's one amazing hourly rate! Even lawyers or doctors don't charge like that. No wonder they are called RICHtek!. I have sent 2 emails requesting a breakdown of costs to no avail. Called the company and receptionist said she would get on to it....still waiting. I will be using a plumber who came recommended by an associate of mine in future. Won't be making RICHtek any RICHER Show details

Stressful experience – Ended up going to the Advisory Board in Perth for advice and I'm glad we did, also were prepared to go to Consumer Affairs. Blocked drain, plumber called and it just rolled off his tongue $1500 quote to unblock, couldn't guarantee it would not be more. Contractor came, unsupervised and did not do what the Plumber had suggested, "Forget Richtek I'm… Read more

here now, I've worked for the Water Board." Neighbours place was blocked too. Previously Water Board had fixed the problem and we asked for it to be sent to Water Board. We paid the contractor $700, just wanted him gone, distracted you by never shutting up. We asked him to get off the property. Was told the Water Board would not do that job, but Ritchtek would send it in and we would get a copy. Never happened. Couldn't get past anyone at reception to talk to manager, no call back. Mention this company to anyone and you will get a negative answer. Since had a second opinion and yes, send it to the Water Board plus it would have cost $300 to unblock as no major equipment needed to be used. Get a second opinion, better still don't call them.