Rinnai Infinity 26 Touch Questions & Answers

Hi Jennifer M,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

This is a huge weakness with this model as I get frequent outages in my area. It requires re-pairing the RF module that connects into the bottom. There are instructions in the manual that comes with the unit.

I am considering connecting a UPS so that I don’t have to go through this procedure each time. I never change the temp, and only picked this unit because it was pretty. I should have gone for a B26 or similar in retrospect.

Hi Diana H, Thank you for your question. Please contact our technical team on 1300 555 545 for further advice. Thanks Rinnai Australia

Hi Adrian P,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

This is a huge pain in the behind for this model. It requires re-pairing the RF module after each outage.

Do you have a remote control? If so - defaulting to OFF after a power outage is a "feature". (you need to turn it on again at the remote) I had the same problem and reported to Rinnai support. Maybe you could do the same?

Hi Andrew,

Thanks for the question.

We would recommend contacting our Technical team on 1300 555 545 for further advice.

Thanks Rinnai Australia.

Hi, Andrew. Thanks for the response. I don’t have a remote, but did locate a “panel” on the door frame to the bathroom. We have not been in this house for long. The power outage had the screens off. Once we pressed “On”, we were able to reset the temp, etc and away we went

Hi Alby,

Thank you for your question. We would suggest contacting our Technical team on 1300 555 545 to discuss further.

Thanks Rinnai Australia

Did you get this solved? What was the solution?

Read what was has been said before. The controller is suspect when there is power outages or spikes. You really don't need it . Disconnect the the little plastic connection between the main unit and the small box. My unit automatically went to the default temp of 50 degC . Just turn on the hot water tap fully and wait the 20 sec's for it to get back to normal. I don't understand why Rinnai has not fixed this issue. It is the weak link in an otherwise very good product.

Hi Terrie K, thanks for the question, our technical help desk can assist you with this and can be reached on 1300 555 545 option 3.

Thanks Rinnai Australia

Hi Alison K,

Thank you for your question. Please contact our Technical help team on 1300 555 545 Option 3 and they can assist further.

Thanks Rinnai Australia

We are having this issue. How did you fix it? Cheers

Hi Zoe H,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Hi Nick P,

Thank you for your question. Have you contacted your installer for assistance or alternatively please call our technical help team on 1300 555 545 option 3. Thanks Rinnai

The installer was trying to make it work but it wouldn’t work

Hi Nick P, I would definitely contact our help desk or the installer can on 1300555545 option 3 and they can talk him through.

Thanks Rinnai

Hi Nick P,

Thank you for your question. Have you contacted your installer for assistance or alternatively please call our technical help team on 1300 555 545 option 3. Thanks Rinnai

Thanks for the question Fakhri. The Infinity Touch will display the number of controllers currently linked, so the C1 indicates there is 1 controller attached.

Thanks Rinnai Australia

Thanks for the question Mark N, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Thanks for the question Susie, we have a technical help line that may be able to troubleshoot with you. They can be reached on 1300 555 545 option 3.

Thanks for the question Margaret, we have a technical help desk who can help you to reset your controller. They are available on 1300 555 545 option 3 for technical help desk.

Hi Karen,

This is very much a warranty issue. They need to come back and fix it up for you ASAP.

Regards,

SteC

Thanks for the question Johnny, it is difficult to answer this question as it will depend on the wall type and obstacles. Each installation will be different.

Thanks for the question Grant, it may be that there is a leak somewhere in the pipework from the unit to the outlet where you are using the hot water as the system will shut off when this outlet is closed unless there is somewhere else for the water to go. We would recommend contacting a plumber to check the pipework. If you require further clarification please call our technical help desk on 1300 555 545 option 3.

Thank you for the response. Yes, there was a leak in the pipework from the unit as you have described. I located it yesterday and had a plumber repair the leak. The hot water system is now working normally. Cheers.

Thanks for the question Daniel, the Infinity Touch comes with one wireless controller and you can add a further 3 controllers to the unit. When you have 2 installed your warranty is increased to 5 years.

The range of temperatures will start at 37 degrees, this is the minimum the (non adjusted) Infinity will produce. The maximum will depend on the model of unit purchased. For the 50 degree unit this will be the maximum, the 60 degree unit will allow non bathroom areas to reach 60 degrees.

if you require any further information, please refer to the Rinnai Australia website, or you can call our team on 1300 555 545.

Thanks for the question Cm2330. The difference between the 2 units is the maximum temperature that the unit will produce. If you have a 60 degree unit installed the plumber will have to insure the water delivered to bathroom taps is tempered down to 50 degrees. This usually involves the installation of a tempering valve to the bathroom and additional pipework. This means taps in kitchen and laundry can operate at the higher temperature. The 50 degree unit does not require this extra work but the maximum temperature at the nearest bathroom and beyond will be 50 degrees and the unit cannot be adjusted up.

You can find more information about the 50 degree regulations here:

external link 

Thanks for the question Michael, the Rinnai INFINITY Touch does need power to start up but can be run from a powerbank, our technical help desk can give the most up to date advise based on the unit you have. They are available on 1300 555 545 Monday to Friday 8.00am to 5.30pm