Rinnai T Series
Verified4 reviews
We own install a few aircon and seriously this unit in my son room has no problem after intense running day and night. Love the quiet mode.
Rinnai T series 2. 5kw – Had a T series 2.5kw installed in bedroom. Love it so quiet on silent mode. Very happy, installers didn't seem to have any problems. Love it.
Holy Moley, these suck to install – Its probably a good thing they round the edges on the indoor mounting plate, because it stops me from amputating my hands with it so I don't have to install another one of these things. For what ever reason, the mounting plate isn't marked with any information whatsoever, including the unit center! (and no, the middle screw hole isn't the center of the unit either). Having non of these markings makes the install time much longer, especially in a more precise situation.
The outdoor is also much bigger than competitors units (photo attached of a 8kw Hitachi on the right, and Rennai on the left). Also significantly heavier, even though both are r32 units. The Electrical terminals on both indoor and outdoor are also not big enough for a twisted and folded over cable (bending it over allows for twice the surface area on the connection, which isn't possible here, allowing a higher change of a hot joint).
To sum everything up, if you buy one of these for your fridgie mate to install for you, don't expect him to talk to you anymore afterwards. Just buy a Daikin man.
Hi Palm, Thank you for your review, as a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. We will pass your comments onto our Product Development team.
Thanks, Rinnai Australia
Faulty units and no parts – Paid $3000 for 2 units, BOTH FAULTY displaying error code E5 the day after installation. Rinnai didn’t send technician for 2 weeks and technician doesn’t have the power boards to replace, apparently they are out of stock. One month later thousands dollars down, middle of summer and still NO AIR CONDITIONER Rinnai won’t replace and won’t respond even though product only worked for 1 day and is clearly defective. Technician said it’s a common Rinnai problem. Do yourself a favour and avoid Rinnai at all costs. Never again
Purchased in for $3,000.
- Home Insulation Level: Good
- Room Type: Large Bedroom
Hi Claudia S,
We have sent a private message to discuss the matter further.
Thanks, Rinnai Australia
Hi I provided the serial numbers for the 2 units and all of the information you requested. Nobody contacted me so I called Rinnai AGAIN only to discover the parts have not even been ordered! Also, they could not be ordered because your system was ‘down’ I was advised ‘THEY WILL COME WHEN THEY COME’ This is appalling and unacceptable. I paid thousands a month ago for units that don’t work. You can have your faulty units back I want a refund.
I called Rinnai AGAIN yesterday to find out what is happening and no-one was able to tell me where the parts are. The customer service rep assigned to me works from home and could not be contacted. The technician assigned to me is not responsive. I really just want to return these junk units and arrange to have an air conditioner that works installed. We are at the end of summer and purchasing these broken units were the worst decision I ever made. Please advise the address where I can return these units to you. I’m sick of chasing. I have never dealt with such an unprofessional company. It is evident customer service and after sales service is not important at Rinnai.
Still no resolution on this issue. It is now 2 months since I paid $3000 for 2 faulty air conditioners. I am tired of following up on this matter and I just want an air conditioner that works. I’m stuck with 2 faulty units and I want a refund.
The way in which this matter has been dealt with by Rinnai to date is appalling and I don’t want to have to deal with this problem anymore.
Hi Claudia S. We have emailed you directly with the next step being taken in the resolution of this matter.
Regards, Rinnai Australia
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We are delighted to hear you are enjoying your T Series Split System Air Conditioner, we are happy you have had a positive customer experience. Thank you for your feedback.
Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide.
Thanks, Rinnai Australia