RIO Sound & Vision Physical store
Verified13 reviews
Shout out to Sean and the guys at Rio in Preston I had these guys put together a theatre system for me. Mk sound system and projector and screen and it's came up brilliantly! I'll 100% be back again! Their store was the most impressive I've seen. For anyone wanting to do a surround system, these are the people to deal with. Super professional! Show details
I booked the supply and installation of a Loewe wall mount swivel TV bracket in December 2024 and paid a deposit of $146.80 and balance of $342.30 at time of installation which was to be early 2025. When I rang back to organise a date to install I was told there had been a mistake with the pricing and the swivel model was hundred of dollars. I… Read more
was not prepared to pay more and asked for my deposit to be refunded to my credit card; I was told they did not do refunds! I insisted and mentioned Consumer Affairs. The next call from Rio was to tell me they had been able to secure a swivel model for the original price, I said ok go ahead! This was my first experience with Rio Sound & Vision Preston. The installation was done on 29/1/2025. Some months later I had another technician to fix a foxtel issue. It was then that the terrible job done by Rio was shown to me. 1) A hole in the plaster for cords so close to where the bracket was fixed it was left without a cover plate. 2) At the skirting board a face plate for other purpose was drilled into to pull the HDMI cord through, but it got stuck and was left half in half out. 3) At the time of the installation I was told that my HDMI cord was not long enough, so I had to pay $30 for another one. I was not told that mine was stuck in the wall!!!!!! 4) the aerial lead falls off the TV every time the television is rotated on the bracket, probably due to the position of the hole in the wall being located in the wrong place. 5) The bracket does not return to the wall position easily perhaps because the cords are in the way. I wrote to Rio, the response was complete denial e.g. it must have been another technician, not us, we are professionals. There was an offer to install a wall plate over the hole in the plaster but it would cost me another $60. I declined. I am writing this review instead. I also contacted Consumer Affairs Victoria who confirmed Rio had breached several consumer law clauses. I did not take it further as I am in my 70's and really do not want the angst of dealing with them again.
M&k speakers and canton smart amp – Wow excellent knowledge on product and excellent costumer service. Super happy with my experience. Thank you Show details
Fantastic customer service – Purchased a new AV Receiver and had Edwin there technician install unit at home, extremely friendly and did a great job explaining how to use it. Overall from the time we purchased over the phone the unit to when it was installed service has been amazing. Thank you again. Show details
Great selection and extremely professional – Bought a brand new Loewe tv and sound system Fully deliver and installed the staff were knowledgeable compared to others and nothing was a problem thank you Show details · 1
Fantastic service – Great team, easy to deal with, knew exactly what I wanted. Shopping from interstate over the phone is usually risky but they made this easy. There were delays with the amplifier but it finally arrived after a few months of delay. Thank you Rob and the staff at RIO. Husband put it together with a little struggle but with the help of RIO over the phone we’re finally enjoying our favourite movie with a glass of wine. Show details · 1
Unprofessional, rude and dishonest – Pre-ordered an AV receiver (with sizable deposit) with reassurance that it was fully refundable due to the high demand on the item and the to unpredictable Covid supply chain. After four months and 2 missed delivery windows I decided to cancel. At this point they told me that the salesperson who provided me that offer did not have the authority to… Read more
override store policy and that I would be charged for cancellation.
The owner was rude and unapologetic falling back on the line that "unless you have it in writing I won't help" and eventually hung up on me.
They are the least professional and dishonest retail staff I have ever had the displeasure of dealing with.
Do yourself a favour and shop elsewhere
Hi Richard, An ETA on a product is only the… Read more (+1 reply)
Great and easy – Struggled with timing but we got there before Christmas thanks guys family loves it. Complete home cinema system including their techs install team to run new cabling Show details
Poor quality MK speakers blown on start up no warranty or service – Poor quality speakers blew on start up no after service sent in for replacement to no avail. Was told bad luck Show details
Hi D, we are surprised that you have posted… Read more (+1 reply)
AMC XCDie CD Player – A fantastic, no nonsense CD player. I highly recommend Rio Sound & Vision. The team member was attentive and extremely helpful. Show details
Consumer warning - avoid – I purchased a $4000 Q Acoustics demo speaker in store from Rio Sound and Vision in Thornbury Melbourne from salesperson [name removed]. She showed me that the speaker had 1 small mark on the front, which I accepted. I was told it had been on the floor less than 2 months and was otherwise in 100% perfect condition. What they delivered to me a few… Read more
days later had 4 large chips to the high gloss finish, numerous large scratches and scuff marks over the surface, and the drivers were impregnated in what looked like years worth of dust. I immediately rang them and requested a refund as this was not the speaker I purchased in the shop - the owner [name removed] did not return my call. My calls continued to be ignored for some time until ‘[name removed] from Rio’ rang me, refusing to properly identify himself or his role. He immediately began by accusing me of creating the damage to the speakers they delivered, saying Q Acoustic speakers are very easily damaged and this damage is normal for this speaker model. He then conceded the damage on the speakers that were delivered to me were existing pre-purchase but were not significant and I could ‘paint over them and buff them out’! His tone was loud and aggressive, saying I would never receive a refund and he invited me to ‘take it further’, before abruptly hanging up the phone. Q Acoustics contacted me to say they have chosen to no longer supply Rio Sound and Vision or their distributor company Indi Imports with their products. I advise you to avoid Rio Sound and Vision for your hifi purchases. They were dishonest with me, delivered a speaker I didn’t buy and their aggressive phone call was well below any professional consumer communications standard. It is also worth noting, that Rio only provided me with a hand written paper invoice and said they were unable to provide a digital copy. Melbourne has a lot of fantastic and reputable hifi retailers, most of which I have dealt with, Rio Sound and Vision is not one of them. PLEASE AVOID.
Hi John, you knew exactly what you were buying… Read more
These are the people to see for your electronic needs!! – Such an awesome experience with Rio Sound & Vision. We had a projector, an automatic roll down screen and sound system installed at our place of business & we could not be more ecstatic on how everything turned out, not to mention the quality of all the equipment installed. Everyone we dealt with were professional, courteous, and an absolute… Read more · 1
delight to deal with. There is not 1 thing we could fault this company on. A very very big thank you to Rio Sound & Vision, especially to DENISE who made this whole process enjoyable but more importantly EASY from start to finish. We cannot thank you enough. We will definitely be returning customers!!!!
excellent customer service – I purchased a TV from Rio Sound and Vision. Their service and expertise was excellent from the moment I walked in. The TV I purchased turned off randomly from time to time. We made Rio aware of this and they asked us to try a few things to fix the problem without success. They resolved the problem by offering us a new TV. They came and… Read more
installed it for us too. Now that's looking after your customers! Thank you Paul, Rob, Dianna and Ivan, the lovely technician. We are very happy with the way we were treated and the service and help we received.
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Hi Christine, the terms of events are quite… Read more (+1 reply)