RIO Sound & Vision
Verified80 reviews
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I booked the supply and installation of a Loewe wall mount swivel TV bracket in December 2024 and paid a deposit of $146.80 and balance of $342.30 at time of installation which was to be early 2025. When I rang back to organise a date to install I was told there had been a mistake with the pricing and the swivel model was hundred of dollars. I… Read more
was not prepared to pay more and asked for my deposit to be refunded to my credit card; I was told they did not do refunds! I insisted and mentioned Consumer Affairs. The next call from Rio was to tell me they had been able to secure a swivel model for the original price, I said ok go ahead! This was my first experience with Rio Sound & Vision Preston. The installation was done on 29/1/2025. Some months later I had another technician to fix a foxtel issue. It was then that the terrible job done by Rio was shown to me. 1) A hole in the plaster for cords so close to where the bracket was fixed it was left without a cover plate. 2) At the skirting board a face plate for other purpose was drilled into to pull the HDMI cord through, but it got stuck and was left half in half out. 3) At the time of the installation I was told that my HDMI cord was not long enough, so I had to pay $30 for another one. I was not told that mine was stuck in the wall!!!!!! 4) the aerial lead falls off the TV every time the television is rotated on the bracket, probably due to the position of the hole in the wall being located in the wrong place. 5) The bracket does not return to the wall position easily perhaps because the cords are in the way. I wrote to Rio, the response was complete denial e.g. it must have been another technician, not us, we are professionals. There was an offer to install a wall plate over the hole in the plaster but it would cost me another $60. I declined. I am writing this review instead. I also contacted Consumer Affairs Victoria who confirmed Rio had breached several consumer law clauses. I did not take it further as I am in my 70's and really do not want the angst of dealing with them again.
Very Happy – Excellent price for an excellent product. Five days from initial purchase to delivery. Speakers arrived on a pallet which was a nice touch for an entry level speaker. My only complaint; never received any shipping tracking info. Just lucky I was home when they arrived. It was a nice surprise though. Show details
Great buy & Service – Purchased the AMC X8 integrated amp. Couldn't be happier, way more power than I could use at 125 clean watts per channel features DAB+ for crystal clear hi res music & optical input for easy hook to cover your TV & anything you stream or connect to the TV . Staff were helpful & friendly with any tips & help I needed. This amp is $800 it's a steel… Read more
47% off the price and exclusive to rio sound. I highly recommend this product & store . After owning this intergat amp now 4 nearly a month connected to my monitor audio bronze 100,s definitely no sub needed in a medium sized room absolutely impressive
Spendor D7.s – Purchased a pair of Spendor D7.2’s from Paul at Rio. His advice and knowledge was second to none. Excellent customer service from the first phone to the final delivery of the product. Highly recommended Paul and the team at Rio Sound and Vision, if you are in the market for HI-FI give Rio a call. Show details · 1
Fantastic service – Great team, easy to deal with, knew exactly what I wanted. Shopping from interstate over the phone is usually risky but they made this easy. There were delays with the amplifier but it finally arrived after a few months of delay. Thank you Rob and the staff at RIO. Husband put it together with a little struggle but with the help of RIO over the phone we’re finally enjoying our favourite movie with a glass of wine. Show details · 1
Positive reviews
I recently purchased a pair of Canton Ergo 620 bookshelf speakers and a Music Hall Classic turntable from RIO SV. I wasn't familiar with Canton speakers but after phoning the store and speaking with a helpful staff member I decided to pull the trigger on them. Really glad I took the advice because I couldn't be happier with them. Definitely a step… Read more
up from what I had been looking at. The Music Hall Classic has all the features I was looking for and I love the more vintage style. I feel I received real value for money with both products. Can't say enough good things about RIO Sound and Vision. The buying process was simple and the units were shipped and received in very short order. I'm a very happy customer.
Purchased an AMC hybrid integrated from the web site and was ably assisted by Paul Riachi. The amp was checked (at my request) prior to dispatch and arrived fairly quickly. It works beautifully and I'm delighted with the product as well as the service from Rio and Paul. 5-Star recommendation from me ! Show details
Shout out to Sean and the guys at Rio in Preston I had these guys put together a theatre system for me. Mk sound system and projector and screen and it's came up brilliantly! I'll 100% be back again! Their store was the most impressive I've seen. For anyone wanting to do a surround system, these are the people to deal with. Super professional! Show details
Negative reviews
Damage in transit – No. Unfortunately I am not enjoying my purchase due it being damaged in transit. Regrettably no compensation due to my delay in unboxing. Very disappointing and an expensive lesson learnt in not checking condition immediately upon delivery.
Hi Phil, yes we heard....unfortunately you… Read more
Unprofessional, rude and dishonest – Pre-ordered an AV receiver (with sizable deposit) with reassurance that it was fully refundable due to the high demand on the item and the to unpredictable Covid supply chain. After four months and 2 missed delivery windows I decided to cancel. At this point they told me that the salesperson who provided me that offer did not have the authority to… Read more
override store policy and that I would be charged for cancellation.
The owner was rude and unapologetic falling back on the line that "unless you have it in writing I won't help" and eventually hung up on me.
They are the least professional and dishonest retail staff I have ever had the displeasure of dealing with.
Do yourself a favour and shop elsewhere
Hi Richard, An ETA on a product is only the… Read more (+1 reply)
Poor quality MK speakers blown on start up no warranty or service – Poor quality speakers blew on start up no after service sent in for replacement to no avail. Was told bad luck Show details
Hi D, we are surprised that you have posted… Read more (+1 reply)
Recent reviews
Got a great Loewe TV for a great price, but then had some issues with the picture quality and remote control, but both issues were resolved with a quick to the great team!
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I purchased a Loewe Bluetooth speaker when Rio had them on sale. It was only small but the sound is excellent. I am very happy with this device I have purchased from Rio before and found that their items are high quality and their service is very good. Show details
We purchased Sororo Prestige Sound System and so far are very happy with the product and service. Many ways to manage your music with this good sound product in a compact design. We do recommend it. Show details
Very informative friendly staff that had all the info I needed before making the purchase. The item itself was delivered very quickly & in perfect condition. Couldn't be happier.
Ordered a Yamaha CD player radio unit. It arrived in good condition within a few days of ordering. We use it everyday. It works well and appears to be a good unit. Time will tell if it is a quality long lasting unit but at present it is doing everything we expect of it. Show details
Great Products, Great Prices – We decided to update our 40 year old Yamaha sound system. Did heaps of research, selected our products and then went online shopping for best deals. Rio had all 3 items in stock and on sale! Average 25% off RRP. Swapped emails with the store re advice etc. Ordered online on Saturday afternoon, shipped (free) on Monday arrived in Wollongong Thursday afternoon. Great products, great service. If you want good stuff, check Rio out. Show details
Very positive – I purchased 3D glasses on the weekend in the online store. They were express posted on the following Monday and arrived promptly. I had a follow-up tech issue and I received a response within minutes and the issue was resolved beyond my expectations. I would highly recommend this store. Show details
Outstanding customer service. Highly recommended! – I would like to thank the staff at Rio for their patience, support and assistance with my recent home theatre system purchase, particularly Rob and Amelia, who went above and beyond great customer service to outstanding. Super fast delivery from Melbs to rural, easy transaction, excellent communication all the way. Then help when I got confused… Read more
by the cabling LOL, sorted in a phone call and easy as. Thank you all so much. Star Wars has never sounded better!
Great service – I was in the market for a 2-channel amp and the AMC XIA 30 caught my attention as it seemed to suit my needs. Contacted Rio Sound And Vision with a few questions which were speedily answered by Paul - this resulted in the purchase of one. Due to the great service I received I would definitely shop with them again. Show details
Excellent product and delivery service – My experience of shopping with RIO Sound & Vision was excellent. They provided clear communication of my online order and provided prompt delivery. The product I bought, manufactured by Sonoro, has specs that meet all my needs, seems to be built to a very high quality, produces excellent audio, and is a joy to use. Show details
Find out how RIO Sound & Vision compares to other Electronics & Computing Shops
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Great service and top quality – Very happy for my online purchase, purchased the best recommended Loewe TV, a very good deal; the Loewe speaker exceed my expectations, great sound and easy connection. Great service and assistance over the phone. Very kind, highly professional staff members. Will definitely buy again from this online store, highly recommended. Show details
Professional service – I purchased a Loewe TV online recently. Since it was already heavily discounted (less 65%), I didn't expect much from it. Still the manager Paul followed up my order attentively and offered a free delivery to the first floor and free installation. Charles came to deliver and did a great job to install the TV properly and have everything checked. The service is excellent and professional. A big thumb up! Show details
Receiver Amp – Awesome product and price. Fastest delivery. Less than 24hrs Melbourne to Sunshine Coast. Well done Show reply
Great after sales service – Highly recommend Rio after unfortunately receiving a DOA receiver. The team were very helpful in resolving the issue and now I have a replacement up and running. Grateful for the honest advice and fast response. Show details · 1
The best service – I purchased an AV receiver from Paul who is an absolute legend. He gave me a great deal and was not pushy at all. I will buy through Rio again. Show details · 1
Great Service – Exceptional service on the purchase of a Onkyo AV Receiver/Amplifer. Ordered one day delivered by courier the next day in another city. Great product at the best possible price I could find. Show reply
Great product at even better price – These guys went above & beyond to assist me over the phone with a very generous discount on an already modestly priced power amplifier. Very friendly & extremely helpful. When the time comes, I will shop with them again. Show details
Everything has worked perfectly – We are thrilled with this CD carousal. Connects easily to our new AMP & existing speaker system. The CD unit design is practical & easy to use push button not screens. Very happy. Show details
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Hi Christine, the terms of events are quite… Read more (+1 reply)