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RIO Sound & Vision

RIO Sound & Vision

Online store, Physical store
3.8 from 37 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by RIO Sound & Vision

Reviews

3.8
37 reviews
  • Product Quality
    4.3 (8)
  • Return Claim MadeYes (1) · No (7)
  • Shipping
    5.0 (3)
  • Customer Service
    4.0 (4)
  • Warranty Claim MadeYes (0) · No (9)
Previous
Next
Kurt S
Kurt SGreater Melbourne (Metropolitan), VIC

These guys are thieves

published

I paid a 30% deposit on the FULL SUPPLY & INSTALLATION of a sound system. They then tried to scam me for more installation so I lodged a VCAT claim. They then broke onto the building site and stole the items that had been installed.

Dont use these people as they are thieves and unethical

Incentivised Review No
Return Claim MadeNo
Erwin A.
Erwin A.
  • 2 reviews

AMC XCDie CD Player

published

A fantastic, no nonsense CD player. I highly recommend Rio Sound & Vision. The team member was attentive and extremely helpful.

Product Quality
5/5
Customer Service
5/5
Andrewhe
AndrewheAU
  • 8 reviews
  • 2 likes

Swift service and delivery

published

I bought an Onkyo AV receiver from RIO on December 28. It arrived by Express Post, Thursday Dec 31 in Sydney. Great service. Very happy with the Onkyo too. Great product. I would buy from RIO again.

Product Quality
5/5
Shipping
5/5
Spc
Spc
  • 4 reviews

Great Service

published

I bought a Q Acoustic pack and Canton atmos speakers. Rob and his crew were knowledgable and friendly and shipping was fast. My experience shopping with Rio Sound & Vision was fantastic.

Product Quality
5/5
Shipping
5/5
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Nikuma
NikumaMetropolitan Adelaide, SA
  • 3 reviews
  • 3 likes

Q Acoustics 3060s

published

Sub not provided with Australian power cable, there was no mention of this on site.

Good sub, slight rattle, will see if it dissipates after being worn in. Delivery was fast.

Product Quality
3/5
Incentivised Review No
RIO Sound & Vision
RIO S.RIO Sound & Vision
Nikuma
Nikuma

You know perfectly well what you're buying and selling.

How did you tape the invoice on the underside of the top of the box without opening it?

RIO Sound & Vision
RIO S.RIO Sound & Vision
John
John
  • 7 reviews
  • 5 likes

Consumer warning - avoid

published
Product Quality
1/5
Customer Service
1/5
RIO Sound & Vision
RIO S.RIO Sound & Vision
Rama
RamaGreater Melbourne (Metropolitan), VIC

Home Studio Install

published

Had a home studio installed by the RIO team and could not be happier with the job the team did. From the initial home visit, the consultation on which system would be most suitable and to the installation. Incredibly professional, courteous team from beginning to end. Looking forward to repeat business!

Technicians installed a THX Dolby Atmos system and selected all the right speakers and screen size to fit the space. Sound is incredible and am blown away (even without the furniture installed).

Product Quality
5/5
Shipping
5/5
RIO Sound & Vision
RIO S.RIO Sound & Vision

Hi Rama,
That's awesome to hear! We're so glad you love your system. Just wait until your furniture is in and you can sit back, relax and enjoy the incredible system you have!

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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Next

These are the people to see for your electronic needs!!

published

Such an awesome experience with Rio Sound & Vision. We had a projector, an automatic roll down screen and sound system installed at our place of business & we could not be more ecstatic on how everything turned out, not to mention the quality of all the equipment installed. Everyone we dealt with were professional, courteous, and an absolute delight to deal with. There is not 1 thing we could fault this company on. A very very big thank you to Rio Sound & Vision, especially to DENISE who made this whole process enjoyable but more importantly EASY from start to finish. We cannot thank you enough. We will definitely be returning customers!!!!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
RIO Sound & Vision
RIO S.RIO Sound & Vision

Hi Bixie, We're so glad to hear that you're loving your system! Thank you for the great feedback, you're so very welcome :)

Tonola
TonolaGreater Melbourne (Inner), VIC

excellent customer service

published

I purchased a TV from Rio Sound and Vision. Their service and expertise was excellent from the moment I walked in. The TV I purchased turned off randomly from time to time. We made Rio aware of this and they asked us to try a few things to fix the problem without success. They resolved the problem by offering us a new TV. They came and installed it for us too. Now that's looking after your customers! Thank you Paul, Rob, Dianna and Ivan, the lovely technician. We are very happy with the way we were treated and the service and help we received.

Product Quality
5/5
Customer Service
5/5
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Alex8
Alex8Metropolitan Adelaide, SA
  • 2 reviews
  • 9 likes

Awful communication, bad service

published

I ordered and paid for an amp from the RIO Sound and Vision online store. A few hours later I received a refund notice with no explanation.

I had to go make an inquiry with the store to find out what happened. Their response was "Hello Sold out sorry". Here's some tips Rio:

1. Don't send refund slips out of the blue without an explanation. Inform customers what is going on.
2. Don't advertise goods for sale, and accept payment, if you can't supply them.
3. If you can't supply the goods, try offering your customers an alternative.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
RIO Sound & Vision
RIO S.RIO Sound & Vision
Alex8
Alex8

Great all round

published

I went to Rio to buy some new speakers to upgrade from the system I’ve had for 23 years. I advised what I was seeking and that I’m looking at spending around $3,000. Rob advised me of the price range and quality and patiently spent 45 minutes explaining how to Bluetooth enable the current amplifier and showed me a variety of speakers from $1,000 to $3,000.

In the end I took his recommendation and spent $1,500 on a set of ‘sa Saxon 70’ speakers. Great clarity and even notes.

Great service, perfect speakers. Highly recommended.

RIO Sound & Vision
RIO S.RIO Sound & Vision
Darren B
Darren BMelbourne
  • 14 reviews
  • 5 likes

Excellent customer service and best prices

published

Purchased a big ticket item brand new which had an issue and the response from the team was prompt and genuine. Rio made the whole process stress free and I was extremely satisfied with the outcome. I’d been searching for a while and no one could come close to Rio’s price. Big thanks to Dani and Rob for the pleasant experience.

RIO Sound & Vision
RIO S.RIO Sound & Vision

Hi Darren, We'll let Dani and Rob know that you're happy with the service you've received, and we're glad to see that your issue was resolved stress free! We're all about delivering great prices and the service to suit :) Thanks, Team RIO!

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Fantastic service with an Awesome deal!!

published

Bought a great pair of big bluetooth tower speakers (which I didnt even know were around!!) from these guys. Thought I only needed a small speaker but they convinced me otherwise and thank god for that. Service was great and the speakers sound awesome!

RIO Sound & Vision
RIO S.RIO Sound & Vision

Hi Aboudy, It's great to hear that you're satisfied with your purchase! Those speakers are a fantastic buy and we're glad that you're happy. Thanks, Team RIO!

Kerry
KerryGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

AVERAGE ALL ROUND

published
RIO Sound & Vision
RIO S.RIO Sound & Vision
Kerry
Kerry
Rob
RobSydney

Best Customer Service in AUSTRALIA

published

The team at RIO are arguably the best around! They responded to my issue personally and professionally and fixed it to my liking within a very short period.

RIO Sound & Vision
RIO S.RIO Sound & Vision

Hi Rob, Thanks for the great review. It's great to hear that your issues were resolved and you're happy with us! Thanks, Team RIO

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