These guys are thieves
I paid a 30% deposit on the FULL SUPPLY & INSTALLATION of a sound system. They then tried to scam me for more installation so I lodged a VCAT claim. They then broke onto the building site and stole the items that had been installed.
Dont use these people as they are thieves and unethical
AMC XCDie CD Player
A fantastic, no nonsense CD player. I highly recommend Rio Sound & Vision. The team member was attentive and extremely helpful.
Swift service and delivery
I bought an Onkyo AV receiver from RIO on December 28. It arrived by Express Post, Thursday Dec 31 in Sydney. Great service. Very happy with the Onkyo too. Great product. I would buy from RIO again.
- Online store
I bought a Q Acoustic pack and Canton atmos speakers. Rob and his crew were knowledgable and friendly and shipping was fast. My experience shopping with Rio Sound & Vision was fantastic.
Q Acoustics 3060s
Sub not provided with Australian power cable, there was no mention of this on site.
Good sub, slight rattle, will see if it dissipates after being worn in. Delivery was fast.
- Physical store
Consumer warning - avoid
I purchased a $4000 Q Acoustics demo speaker in store from Rio Sound and Vision in Thornbury Melbourne from salesperson [name removed]. She showed me that the speaker had 1 small mark on the front, which I accepted. I was told it had been on the floor less than 2 months and was otherwise in 100% perfect condition. What they delivered to me a few days later had 4 large chips to the high gloss finish, numerous large scratches and scuff marks over the surface, and the drivers were impregnated in what looked like years worth of dust. I immediately ...rang them and requested a refund as this was not the speaker I purchased in the shop - the owner [name removed] did not return my call. My calls continued to be ignored for some time until ‘[name removed] from Rio’ rang me, refusing to properly identify himself or his role. He immediately began by accusing me of creating the damage to the speakers they delivered, saying Q Acoustic speakers are very easily damaged and this damage is normal for this speaker model. He then conceded the damage on the speakers that were delivered to me were existing pre-purchase but were not significant and I could ‘paint over them and buff them out’! His tone was loud and aggressive, saying I would never receive a refund and he invited me to ‘take it further’, before abruptly hanging up the phone. Q Acoustics contacted me to say they have chosen to no longer supply Rio Sound and Vision or their distributor company Indi Imports with their products. I advise you to avoid Rio Sound and Vision for your hifi purchases. They were dishonest with me, delivered a speaker I didn’t buy and their aggressive phone call was well below any professional consumer communications standard. It is also worth noting, that Rio only provided me with a hand written paper invoice and said they were unable to provide a digital copy. Melbourne has a lot of fantastic and reputable hifi retailers, most of which I have dealt with, Rio Sound and Vision is not one of them. PLEASE AVOID.
Home Studio Install
Had a home studio installed by the RIO team and could not be happier with the job the team did. From the initial home visit, the consultation on which system would be most suitable and to the installation. Incredibly professional, courteous team from beginning to end. Looking forward to repeat business!
Technicians installed a THX Dolby Atmos system and selected all the right speakers and screen size to fit the space. Sound is incredible and am blown away (even without the furniture installed).
These are the people to see for your electronic needs!!
Such an awesome experience with Rio Sound & Vision. We had a projector, an automatic roll down screen and sound system installed at our place of business & we could not be more ecstatic on how everything turned out, not to mention the quality of all the equipment installed. Everyone we dealt with were professional, courteous, and an absolute delight to deal with. There is not 1 thing we could fault this company on. A very very big thank you to Rio Sound & Vision, especially to DENISE who made this whole process enjoyable but more importantly EASY from start to finish. We cannot thank you enough. We will definitely be returning customers!!!!
excellent customer service
I purchased a TV from Rio Sound and Vision. Their service and expertise was excellent from the moment I walked in. The TV I purchased turned off randomly from time to time. We made Rio aware of this and they asked us to try a few things to fix the problem without success. They resolved the problem by offering us a new TV. They came and installed it for us too. Now that's looking after your customers! Thank you Paul, Rob, Dianna and Ivan, the lovely technician. We are very happy with the way we were treated and the service and help we received.
- Online store
Awful communication, bad service
I ordered and paid for an amp from the RIO Sound and Vision online store. A few hours later I received a refund notice with no explanation.
I had to go make an inquiry with the store to find out what happened. Their response was "Hello Sold out sorry". Here's some tips Rio:
1. Don't send refund slips out of the blue without an explanation. Inform customers what is going on.
2. Don't advertise goods for sale, and accept payment, if you can't supply them.
3. If you can't supply the goods, try offering your customers an alternative.
Great all round
I went to Rio to buy some new speakers to upgrade from the system I’ve had for 23 years. I advised what I was seeking and that I’m looking at spending around $3,000. Rob advised me of the price range and quality and patiently spent 45 minutes explaining how to Bluetooth enable the current amplifier and showed me a variety of speakers from $1,000 to $3,000.
In the end I took his recommendation and spent $1,500 on a set of ‘sa Saxon 70’ speakers. Great clarity and even notes.
Great service, perfect speakers. Highly recommended.
Excellent customer service and best prices
Purchased a big ticket item brand new which had an issue and the response from the team was prompt and genuine. Rio made the whole process stress free and I was extremely satisfied with the outcome. I’d been searching for a while and no one could come close to Rio’s price. Big thanks to Dani and Rob for the pleasant experience.
- RIO Sound & Vision
Fantastic service with an Awesome deal!!
Bought a great pair of big bluetooth tower speakers (which I didnt even know were around!!) from these guys. Thought I only needed a small speaker but they convinced me otherwise and thank god for that. Service was great and the speakers sound awesome!
- RIO Sound & Vision
AVERAGE ALL ROUND
Not a big purchase $750 for an Elipson turntable. In less than around 20 records played (I only have 10 from a deceased relative which is the only reason I bought it), the stylus point looked flayed and the sound indicated it was wrecked. It wasn't even a year old so I went into the shop and they don't sell a stylus for it. They said maybe it would be repaired under warranty if I have the receipt. They don't keep customer records I was told. After a few weeks, I found the handwritten receipt and took it in and they said it requires a new h...ead. I tried to remove the head and accidentally snapped one of the tiny wires. I took the whole unit in and they said it can't be repaired at all. Would cost more than $750. Fair enough I made a mistake but the whole thing rendered unrepairable?? I wouldn't ever buy in there again. I just left the unit there. Their after sales services is not impressive.
Best Customer Service in AUSTRALIA
The team at RIO are arguably the best around! They responded to my issue personally and professionally and fixed it to my liking within a very short period.
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