Riot Art & Craft

Most disappointing – Apparently when they opened their warehouse in Clayton, they didn’t have everything they advertised either. They have been bought out by Toys R Us. The staff there are rude and rude extremely horrible. The prices on the stock is incorrect, so when you go to the cashier, the total is almost double. Cheating thieves. It’s a total shame because the… Read more

stuff Riot Art had was fantastic. I also received a 1/4 of an order about a month back r two after they shut down.

Absolutely awful company – Had used them years ago and they were fine. I purchased items on in March with a 7-10 day delivery period. Order never turned up. I reached out 5 separate times and got no reply at all. Lodged a dispute with my bank and then the order magically turned up (although not all items). A full month after they were due. Now the bank is likely reversing… Read more

the refund because Riot have delivered the parcel. The items have already been re-purchased elsewhere by now. I will never use this company again.

They advertise items they dont have – ordered in April, sent lots of emails and text via their website, NO RESPONSE. Finally received a few items and they refunded the rest. What a waste of time, Why hold on to my money for a month. If they dont have the product why advertised, I wont be using them again I have unsubscribed now.

Nice items but incomplete – Had to contact customer service several times before I was able to get a refund. My order was missing few items. Though the products I received was nice and my problem got resolved.

Great projects completed – We bought some DIY products from their store online and was great to see our little one use her imagination to complete projects and had so much fun while doing it. it. Things did get messy real quick!:-)

Not as bad as people are saying & reviewing in my opinion – I think they are great just need to catch up on stock I’m happy I gave them 3 stars before but that was harsh they are 4 stars nearly 5 .cheers good prices just need more stocktake often.

Scam business – Only had 4 out 14 items delivered. Sent multiple emails and heard nothing back. Thankfully lodged compliant with PayPal and received my money back that way. Will never deal with this business again.

Awful Service – Sadly, just like everyone else I have been scammed by Riot Art. I ordered back in March and received 1 item. The other 3 items were never delivered. I sent numerous emails, tried to follow up without success. I will never do business with them again.

Riot should not be still operating on line – Riot are the Worst cheating company !!!!! WHY are they still operating on line ?? My complaint is like so many others & just reading the latest review of Jens. Mine almost the same a little bit different where they took my Gift Card & have never sent my order. After many many words via their fake support line" I've told them it is theft & even… Read more

that doesn't work. My post office has also tried to get in touch with them via the "so called business chat line & the support address "of course without success. When you finally get someone to respond via Facebook they say we CAN'T ring & respond with " this matter is closed. WHAT !!!!!! . I will also report them WHY ARE THEY STILL TRADING ON LINE ? They sacked all their workers by a text message when they went bankrupt !!!!! That in itself shows NIL integrity!

They will take your money and not send you the product – Well I see that a bunch of us have been scammed by Riot Art & Craft! Please, people, report them! I've lodged an official complaint and I hope others do too. I've ordered from them in the past so I didn't expect to get scammed, but that's exactly what has happened. I placed an order 5 weeks ago. They never delivered it. They simply took the money.… Read more

I emailed them 4 times. No response. I contacted them on their online chat. No response. I contacted them on social media. No response. They will take your money and run.

Sadly, this company has damaged its own reputation – What happened to this company? They used to be so good. My order is worth $192 and I ordered on March, more than a month ago. I was asked to sign up to an app called Shop to track my order, but the app did not work and is clearly designed to capture consumers for purchasing purposes and not tracking. I have sent THREE emails asking when my… Read more

products will be delivered, and they have all been ignored. We are not dealing with some remote country here: their office is in suburban Melbourne. I urge the company to respond to these reviews (I see there are many dissatisfied customers) or fulfill their orders. And in the meantime, people - be careful about ordering from Riot. Zero stars.

Will NEVER order again from this company! – Products ordered over a month ago, Items not recieved, multiple emails have been ignored, and there is NO contact phone number for this company to follow up.

Unresponsive to problems – An item was missed in my order. I wrote 3 emails, left a message on Facebook, and contacted them through their website. Not one of my queries was answered. There was no refund, no apology, and no missing product sent. Such a shame- now I won’t use them again.

Missing items – There was thirty-eight dollars worth of items missing when my order was delivered. I sent a message to Riot Art - no response. That was about a month ago. I have learnt my lesson and will never order online from Riot Art store again.

Incomplete order – Same as most of other reviews Incomplete order received No verbal communication Numerous emails but no reply What is happening? They were very good in the past Will not use them again

Order not delivered - presumably lost somewhere – Never again! There is no way to contact them. They've ignored 3 of my emails enquiring about my missing canvas and sent a stupid answer to the 4th. I ordered 5 items and only 4 arrived - the missing canvas being the most expensive. Also it took 16 days to arrive after placing my order. Looks like I have to waste a lot of time chasing it through consumer affairs.

Poor service, late dispatch , only half order arrived .they will not respond when I contact them – Sadly I jhave to agree with all the comments. I ordered products only half arrived . I've tried emailing and calling to make contact . This service is extremely poor and I will never use them again. As an art professional and teacher I will be informing all my students NEVER to use Riot art and crafts to order their art supplies. This is a shame as I have used them numerous times in the past , but their business has significantly deteriorated.

Continued missing items and poor communication – My last (and final) order was marked as fulfilled. Items are often overpriced so they can have yet another huge sale. A tracking was number supplied for my full order. Then cancelled and new tracking provided. Parcels arrived eventually but only half of the order was in 2 boxes. Person organising shipping had to know items weren't there as they… Read more

were exceedingly larger than boxes sent. Very hard to contact business. Finally today an email response. A refund note but not for all missing items. Cannot supply missing items as out of stock. As always they were the items I needed. Will not purchase from again and certainly not recommend. Spend your dollars at more reputable businesses.

Avoid – Only sent 3 of the 12 things I ordered. Took endless emails to get a response on missing products and then finally got a refund. Can see why they had to close all their stores! They should close their online store too.

No intention to supply – Placed order on 1 February it is now 22 February with no notice of shipping. No reply to enquire. Will be reporting to Afterpay and asking for refund after reading these reviews. It is obviously a very poorly run business. Imagine how much many they make when customers just cut their losses.

BEWARE - Taking money for orders and not delivering – BEWARE - Taking money for orders and not delivering. Tried making contact which is now only through their form and no phone numbers etc.

Scammers! Will take your money, but will not deliver! – Missing items! I only received 1 out of 3 items I ordered and paid for. No response, email have been sent back multiple times. There is no listed telephone number to call. No customer service. I am in the process of Disputing this transaction through my bank. Not worth the stress for the price. Stay away!

Came good in the end – Order only half filled. Couldn't get any response from them but just recently they wrote and said they would refund me for goods not received. So don't get angry if your order isn't filled, just be persistent in sending messages.

Incomplete and wrong delivery – I ordered and paid for four large canvases. After several weeks, I received two small canvases. No explanation. I sent them several emails but got absolutely no response. I would avoid!!