Riverbank Real Estate

Do not buy or sell through Riverbank Merrylands. Steven Josevski and Jaiden Spencer are the most unprofessional and incompetent agents I've dealt with. The defining moment: I called Steven before settlement to express my displeasure with the whole process. His response, in his own words, was that he serves the vendors and has no obligation to… Read more

provide a good buying experience to me. That attitude explains every other failure on this list. His motto of "Honesty, integrity and transparency" is the biggest contradiction if I've ever seen one.

Steven is the primary agent on the advertising but doesn't even list a mobile number, never showed up at inspections, and was basically unreachable. Jaiden yelled at me at our first interaction for arriving near the end of an inspection window — something I'd only done because nobody at their office answered a phone.

The property itself was disgusting at inspection — mould and algae in the showers, sewage smell in the bathrooms, holes drilled across the house, rubbish strewn through both yards, tenants' belongings blocking every access point so you couldn't even see the place properly. Jaiden's response? Tenants can keep the property however they like and it's not their place to question it. That is literally the managing agent's job.

Additional clauses had to be attached to the contract before I'd sign. Jaiden told me he couldn't do it and pushed me to sign as-is. I had to call Steven's office directly to force the issue.

Then came settlement, which Riverbank dragged out by failing to deliver vacant possession — their contractual responsibility. No proactive communication, just delays and excuses. I'd already served notice on my rental, so they had me cornered, and they knew it.

The end-of-lease clause we'd negotiated was ignored. The property was handed over with destroyed gas cooktop and rangehood (rust and oil literally dripping), filthy oven, sewage smell in the bathrooms, mouldy showers, rubbish on the premises, overgrown lawns, power points coming off the wall and sparking. Jaiden agreed with everything at the pre-settlement inspection. Then Steven had the audacity to walk through separately with the vendors, tenancy agent, and suggest REDUCING the agreed settlement figure because he was "impressed" by the condition.

Jaiden did grow to become more empathetic towards the end of the settlement, but unfortunately, failed in his duties as the selling agent.

By his own admission, Steven doesn't care about the buyer experience. Believe him. Steer clear — there are far better agents in the area. If there was a 0 star option, I would be selecting that.

What an expert in fraudulent embezzlement especially AMANDA ALI and REECE WHATMAN. They are shame to humanity. Very pleasant when you signed the initial lease and then they show their actual animal behaviour and ripped you off your bond money by making false claims. Please exercise due diligence when dealing with property managers and always keep detailed records to protect yourself.

Excellent – Steven from Pemulwuy Office and his team were wonderful. They took over management of my St Marys unit in 2019. I'd had several other agents prior to using them with appalling results. I could not have been happier with Riverbanks management and commend the team for their excellent care and sales expertise and advice

Excellent Property Management – Amanda Ali from Riverbank Real Estate has been managing our Sydney property for approximately 5 years. Amanda's communication and managing skills are second to none. She goes above and beyond in making the rental process as stress free as possible for us. I can not recommend Amanda highly enough.

Gratitude – Thanks so much to Amanda Ali for all her help and understanding in showing us the property and being successful. I have never rented before and she was very helpful Thankyou so much Nada and Sophia

Unprofessional agents Pemulwuy – Lack of experience, very unprofessional. Poor negotiation skills and very rude. i have been with them many years but at the ends they took off my bond money and blamed me for not being professionally cleaned up.

I would never recommend this agency nor would I ever want to do business with them again – If I could give a zero star I would. They are a bunch of money hungry criminals who treat renters as second class citizens. They are extremely inexperienced and unprofessional. I would NEVER recommend doing any type of business with them.The property agents are revolting bullies who have no experience and are very unprofessional. The worst agents that I have ever dealt with.

Rental disaster. Blamed the owner for everything! Beware of the direct deposit they make you sign – I recently moved out of a rental property in Driftway drive Pemulwuy because after 30 weeks nothing was fixed! Worst agents ever. They lie and can’t get their story straight. They blame the owner - I wouldn’t want them to handle my property as I’m sure the owner didn’t know at first and then was waiting on the agent to provide quotes when I… Read more

vacated. They even sent an email saying they were waiting on quotes after my notice to vacate, trying to get me to stay in the property because I was a good tenant.

Beware the direct deposit they make you sign, this can only be stopped in they agree to it! They illegally took funds out of my account after the lease was up and would not renew the lease.

The sink was blocked in the en-suite, dryer broken, kitchen tap spraying water. The handle in the en-suite broke and my son got stuck in the bathroom and they still didn’t fix the door. Smoke detector was faulty, was fixed 4 times in two years. The fire brigade had to break in to stop it going off.

I reported the faults it in October, when I started chasing them relentlessly they organized an inspection in February, I was told by the agent the owner had approved the repairs then a month later I was told he hadn’t.

Avoid at all costs, you will forever be given the run around.

Great Team – The team at Riverbank have managed our property since 2014, and Steven and the team have always been reliable in keeping the property maintained and tenanted. Living interstate, you need to be able to trust those managing your investment and the staff at RiverBank Pemulwuy office did not let us down. From rental to the sales the communication and… Read more

support were outstanding and would not hesitate to recommend them to anyone looking for a reliable, trustworthy and professional team to manage their investments. Neil & Vicki

The lovely staff member Amanda – This beautiful woman named Amanda honestly has the best service a person could ask for She is a beautiful bubbly woman and deserves a raise

Exceeding excellence – As a primary contractor our dealings with riverbank have been nothing but amazing. Over the years we have come to realise that Amanda and her team have the clients best interest at heart. Communication is a very important factor in any business. Amandas knowledge and expertise defiantly makes communication a breeze.

Amazing Customer Service!! – Fantastic service over the last few weeks. Spoke to a lady called Amanda and even though the information I was after she doesn't specialise in, she went out of her way to find out everything I needed to know. She definately made a single mum trying to buy a house feel a whole lot less stressful. Thankyou Amanda

Stressless and Amazing Team! – Moving here a year ago I am unfamiliar with all the rental regulations and requirements but they make it easy to understand and they work with your preferences. Special mention to Amanda who is always approachable anytime we have issues or inquiries and she makes sure issues is solved to our content specially on the safety and comfort of the tenants. Highly Recommended!

Amanda Ali – It always a pleasure to have Amanda, always friendly and communicative person, nothing is never too hard and always listens, thank you Amanda, would recommend always

Thanks to the team at riverbank – We would like to thank Steven and his team for their professionalism , knowledge and communication over the past 10 years nothing was to much trouble. I would highly recommend Again thanks very much

Thanks to Jeramie – excellent service, quick response, i have working with them for 2 years, i didnt have any problem, they manage my rental property without problems. Thanks for riverbank Merrylands, especially to Jeramie

Great Team – Hassan Derbas and his team at Riverbank Real Estate have been nothing but helpful and professional in the entire time that we began using there services seven years ago. Hassan has always been only a phone call away even though even though we are in WA and he and his team were the perfect choice now that we decided it was time to sell. Thank you guys.

Riverbank Real Estate - A Team – I've been a Buyer and Vendor with Riverbank Real Estate. Each time I found Steve and Josh professional yet personable. Their experience, knowledge and communication is excellent. They helped me navigate real estate to achieve successful results. Trust and highly recommend Riverbank Real Estate.

Perfect Fine dinning Lunch Spot – Food, Wine, Ambiance, Service!!! All spot on! Beautiful place for a special ( or just for the hell of it) fine dinning lunch. SwanValley at its best. Will try Italian street food on the grass Sunday’s as a more casual option soon. Sure it will be awesome.

Management – We would like to thank Hasan and his team for the management of our rental property over the last 10 years. Their communication and management over this time was brilliant. Once we decided to sell the property Hasan and his team couldn't do enough for us.

Great Team – I have worked with many of the team at Riverbank over the past 7 years and they are always responsive, polite and professional. Always has been a pleasure dealing with the Riverbank team

Top quality service and a great result – We were impressed with Steven's knowledge and feel for the Pemulwuy market. We live in New Zealand and were selling our investment property. Steven managed all of the maintenance repairs and staging for us and we are delighted with the result he achieved.

Trustworthy and professional – The Riverbank team has managed my property for close to 10 years. They have always been responsive to both myself and my tenants. When it came time to selling, I went with Steve and Josh because I trusted their knowledge of the area, and their professional and fair approach.

Happy Vendors! – We bought our house from Hassan a few years ago so when it came time to move on it was a no brainer to use Hassan and the team at Riverbank to look after the sale. Hassan's approach is professional and positive and this lead to achieving an excellent price for our home! We couldn't be happier with the service we received from Hassan and the team. I

Excellent Property Management and Sales Team – The Riverbank Team at Pemulway managed our property very professionally for several years, when came time to sell the Riverbank team did a great job for us also with a very smooth sales process and a great outcome.

Very professional – Steven and his team at Riverbank we're not only professional but we're totally committed in selling my apartment. They not only walked the extra mile but they we're factual, honest and trustworthy. I couldn't be happier with what they demonstrated. I would definitely recommend them to anyone who wants their property sold.

Professional consultant – Steven and the staff at Riverbank are great team to deal with. They have provided excellent support from start to end I would recommend them for your future Real Estate needs.

Professional, Honest and Great Team – Hassan and his team at Riverbank Real Estate have looked after my Investment property since October 2012. So now when it was time to move on and sell the property we looked no further than Riverbank Real Estate. The team got us a fantastic price, kept us informed the whole time and it was a great outcome for all. I can guarantee you will have a professional team looking after you so call them now for Rentals and or Selling your property

Professional property management and Sales – Hassan & the team at Riverbank Real Estate managed my investment property for 8.5 years. During this time they did a great job - nothing to worry about from my side. When I decided to sell, Hassan sold the property in no time at a price above my expectations. I would highly recommend Hassan and the team from Riverbank Real Estate for both property management and sales.

PERFECTION, HONEST, RELIABLE , – Hands down riverbank (pemulway ) has been very outstanding on customer service this morning, Also to mentioning would like to thank and congratulate yesmin and amanda on their professionalism great work guys would defiantly recommend to others.

Excellence and good customer service – I was so impressed with the way that the staff of Riverbank Real Estate provided their service for us, they approach us politely, they are very attentive to work, friendly, good customer service as well as very professional in their expertise. We would certainly highly recommend this real estate agency "Riverbank Real Estate" for anyone, if… Read more

you're looking for the great service and support they are the right one for you. My special thanks go through Yesmin and Nofiah. You guys amazing!!

Keep it up with your excellent work

Managed our interstate rental from construction to sale – Hassan and his team managed our investment property in Elderslie from construction in 2012 until we sold in December 2020. We always found them professional, responsive and very effective in managing our property. As we are in WA we relied on Hassan and his team heavily. We have no hesitation in recommended them unconditionally. Hassan regularly… Read more

provided market updates and managed to achieve a selling price above our expectation.James & Robyn Lewin Mount Lawley WA

Excellence and Transparency – It has been a great pleasure working with Hassan and his team over the last 2 years where the team was looking after my rental property and now finally getting my property sold as well. Over the last 2 years I did not have to worry about my property at all and all was managed very professionally by the team providing me updates on regular basis as… Read more

well. With the sale, Hassan is one of the most honest person I have met where his intention is "the best for the client' and provides you with clear view of the market and where you stand. The decision is always yours and I never felt pushed me for my decisions. His approach is to provide the best outcome for you and leaves it on your to make the decision with no pressure. Really appreciated the work the team did to get my property sold given the circumstances of the market today. Well done team, you are and will be my future contact for any sale and purchase I make.

Excellence in real estate – It was an absolute pleasure to have Hassan and the team at Riverbank manage the sale of our home. The drive for excellence was evident at our initial meeting and maintained through the entire process. The team showed a level of professionalism, patience and valuable local knowledge that was second to none! Thank you Riverbank, wishing you all… Read more

continued much success.

We would certainly highly recommend Riverbank Real estate as your next property advisor.

Good food and very bad service – Food was very good service was very bad as like. Birthday celebration without dessert because of a mengment issues