Roborock S8 Pro Ultra

It’s unfortunate that consumers have to write a public review in order to get service from such a highly rated brand. I purchased my S8 Pro Ultra in 2023 for $2,700. It has run seamlessly up until 1 month or so ago when it completely stopped working for no reason (have tried new battery - and still dead). I have reached out to Roborock support… Read more

twice now and NO RESPONSE. I was about to upgrade to a Roborock Saros, but after this terrible service there is a slim chance of that happening. I’ve recommended this product many times to friends that have then purchased a Roborock - so it’s even more disappointing for me!!

Eighteen months after my original review, I remain very satisfied with Rocky, having experienced no problems with him, having had to perform very little routine maintenance on him, and having spent only $136.60 (postage included) so far (i.e., across just over two years of ownership) on replacement maintenance parts for him, without having even… Read more

used all of those parts yet.

Here's my original review, of 12 February, 2024, which somehow got stuck in an "archive" category, apparently never even being viewed by anybody:

I have been using this robot vacuum cleaner ("Rocky") for over five months, having purchased it ("him") on preorder. Rocky mapped and now both vacuums and mops my entire house with no intervention on my part except to occasionally empty the dirty water tank and fill the clean one, and to perform the odd bit of maintenance involving cleaning his sensors, filters, and brushes. Yes, he's expensive, but in a way he pays for himself in time saved. Rocky is a cleaning game-changer, and well worth having.

I've written a longer review of my experience with him here:

https://creativeandcritical.net/reviews/products/roborock-s8-pro-ultra

Game changer – I purchased Roborock S8 ultra pro for H. Normans about 3 months ago. I have hybrid flooring & carpet in a large new house still on a sand pad outside. Daily flooring cleaning is required & not possible for us to manage, in fact weekly is a struggle to fit in. We also have dead flies & midges on the floor depending on the season that require… Read more ·  1

cleaning. This vac/mop combo is awesome for the required daily clean & works super well on this type of flooring. The machine & the station does require regular cleaning to keep running well & the mop water requires changing about every 3 days. This is quite easier & the app on your phone will let you know if something needs attention prior to you getting to it. The mapping is exceptional & the avoidance system for obstacles is very accurate. The only thing which could be improved is its ability to get into corners as it is missing about 10cm of the corner & we get midges dropping dead in these spaces. I paid about $2250 on sale in October 2023 & is definitely worth the investment for us.

The best Robot ever built so far – This is practically the best Robot ever built—so far. Cleaning and vacuuming has made our work much easier around the house. Just start the robot and it will map out the whole floor, clean it and go back to the dock where it it empties the bin and clean the mop. Isn’t that amazing? All you need to do is empty the dirty water tank and fill up the… Read more ·  1

clean water tank. Controlling the robot from the App on the phone is what I like the most. The App is very handy as I sometimes control the robot while I am at work in the city. It is wonderfully made such that you can start and watch it remotely as it moves around the house cleaning. The noise level is very low except when it’s emptying the bin. The price of $2,699 is very much justified and I assure you that you will have value for your money. I recommend it highly.

Best thing I have ever bought! – I love this Robot vacuum! With a crook back and an inside dog and cat, my floors were looking a little neglected. Investing in the Roborock S8 is proving to be worth it, my floors are looking cleaner than ever. The convenience programming this vacuum from my phone and having automated schedules means this is one chore that is done before I get up.… Read more ·  1

Finally, the animals are happier as this robot senses and avoids them unlike the old robovac which would head straight for them.

So much better than ecovacs - especially the mapping!!! – I’ve been team ecovacs for the last 2 years upgrading models as they were released in hope that they fix its HUGE downfall which is the mapping ability. After countless hours on the phone to support and returning 2 after being faulty I’ve made the switch to the latest Roborock s8 ultra plus. chalk and cheese between the brands!! Roborock has a… Read more ·  1

light map only function which did my huge house in 15 mins (including 3 WAPS which I always thought might give the robot a hard time staying connected). Not only was the map perfect but anything it didn’t get the first time continuously gets updated when it does other cleans. It actually makes it so usable right out of the box I am kicking myself I waited this long. I assume all other Roborock have similar software.

The other great thing compared with my old ecovacs is that it never gets lost or confused. Even if it gets tangled in something I’ve left out it knows where it is and resumes cleaning every time without fail. Never restarts the job or has a tantrum, it just works.

Having the complete unit it amazing as if refills and washes the mop when it needs to. I find that ecovacs did not suck the dust and dog hair from my robot either meaning I had to empty it constantly. I’ve never had to do that with my new Roborock. 10/10.

Mopping function in my opinion is still not quite there, doesn’t use much water so getting rid of stains I imagine would be challenging but coming home every day to a freshly mopped entrance way is amazing. Does the job id expect of a robot tbh.

2 weeks in and still loving it. We have dogs with short hair which it gets all of it. Honestly we can’t fault it much at all. Worth every expensive cent!!!!

Brought this vacuum about 9 months ago. Overall, it does a pretty good job. My issue is after sales service. Very difficult to speak to a person, you get a robot with repeated questions. The side cleaners wear out quit quickly and are expensive to buy in line, plus postage, they are much cheaper at Harvey Norman. Due to the delivery cost I order… Read more

two lots of side cleaners, There was little information online about the side cleaners except they were Roborock comparable. Fast forward and delivery arrives only to find that the side cleaners were incompatible. Because one box was opened they cannot be returned. The second box would cost more to return and re deliver than buying new product. We did not receive a tax invoice with the purchases so not possible to check information such as compatible model number etc. Australian website with Spanish compatibility information.

I am extremely disappointed with both the Roborock S8 Pro Ultra and the company’s after-sales service. The vacuum was used strictly for normal indoor household cleaning and in accordance with the manufacturer’s instructions. Despite this, the unit failed and was sent for inspection. Roborock then refused warranty coverage, claiming “liquid… Read more

ingress” and “foreign debris” inside the unit.

This is a vacuum cleaner — a product designed to collect dirt and debris. Using the presence of debris as a reason to void the warranty is unreasonable. No evidence was provided to show misuse, and no explanation was given as to how the alleged liquid ingress could not occur during normal operation, particularly for a premium product that includes mopping functionality.

The company showed no willingness to properly investigate or resolve the issue and instead relied on a blanket warranty refusal. The process felt dismissive and unfair, leaving me with a faulty product and no support.

Based on this experience, I will never purchase another Roborock product. I strongly caution others to think carefully before buying, as warranty support appears unreliable if anything goes wrong.

If I could give 0 stars I would. We have had multiple issues with this machine since we bought it. Purchased in Sept. 2023. Reported to Roborock in March 2024, given suggestions on how to rectifiy issues, followed those instructions and no resolution. Didn't use it for more than 6 months, which was hell. We even took it to a Roborock Authorised… Read more

repair centre for a service a few months ago which cost us more than $600. It played up again within two weeks of the service. Reported back to Roborock within warranty period and given the absolute runaround. Lots of documentation and emails sent from us, all ignored over more than a year. A lot of money down the drain for a clearly faulty machine. Would not recommend at all.

We moved into our new home in April 2024 and had purchased the Roborock S8 Pro to clean the already new & clean lino. We have no pets or children, so we expected it to clean easily. Setting it up was a bit convoluted but we worked it out. The cleaning was terrible and left streaky marks everywhere. We washed the mop every couple of days and also… Read more

did one room at a time, but it didn't make a difference. The vibrating half-moon mop seemed inefficient when it came to mopping. We have now put it in the garage to clean the sealed floor, and it does a fair job in there as no mapping is required. It leaves the base and mops the garage floor as a 5/10. We usually run it twice as after the first round we can still see marks. We add a little Spray & Wipe to the stubborn marks just to help the Roborock out. Not what we expected for $2400 AUD.

The vacuum worked well right up until the warranty ran out. The mop leaves streaks and isn’t worth a cracker. The price you pay isn’t worth it. I loved the convenience of just letting it do its thing. Once the warranty was over it was like it just stopped working. I contacted the customer care and they stated it’s out of warranty by a month so bad… Read more

luck. Really? Just happens 30 days after the warranty period expired, do my updates know my warranty has expired? My advice go with someone else. Save yourself $2500 and buy review

Stay away from Roborock products as much as you can. I bought S8 Pro Ultra, which was the most expensive model. It broke down twice in 18 months time. Every time it is a big issue. First time, I had to change a motherboard. Then 2nd time, the positioning sensor is faulty. I throw it to my rubbish now. I had enough. Show details

The mop function is fantastic however for the price the vacuum isn't great, the motherboard on my model stopped working within 2 years I was just out of warranty when I notified them and was charged $477 to repair (I'm still currently waiting on approval to collect 1.5 weeks after payment) so I'm not very impressed at all, definitely not worth the… Read more

price tag, if I had my time again and wasn't waste conscious I would buy a much cheaper vacuum and mop.

Never give robotic vacuums review in a month. They will be fine Problem occurs after 6-7 months - heaps of errors - water dispensing stops - error 150 solenoid cable And the list goes on Mine Roborock S8 pro ultra is 18 months old. And its time to visit service center for second time. Now i have bought a backup stick mop vacuum Show details

Rocking back and forth waiting for repairs – I have a Roborock S7. My father purchased a Roborock S8 Pro Ultra after we (initially) had a good experience. Unfortunately, the some problem has plagued his unit as ours. The cliff sensors fail. He has been waiting for over two months for the retailer (Harvey Norman) to return his unit (for the second time). I fixed the cliff sensor issue on… Read more

mine, when Roborock would not (because it was one month out of warranty) by removing the clear plastic at the bottom of the sensor, which was causing the sensory cavity to accumulate dust.

There is an obvious design flaw here and not really good enough for a machine worth more than $1600 AUD.

Robo doesn't Rock – This is like one of those Kmart products: it's either going to last forever or break down in no time. Mine started malfunctioning after a year and has never worked properly since. First, it had a software problem, and then it began having issues with the auto-empty function, often leaving all the rubbish on the Robo-bin. Roborock's customer… Read more

service is unreliable. Make sure you keep your purchase receipt, as they won't accept any other proof of purchase. To avoid potential headaches, I recommend choosing a different brand.

Faulty product coupled with extremely poor customer service – I wouldn’t recommend this product or company to deal with. Less than two weeks after purchasing this product which was suppose to make this solo mums life easier, it stopped functioning correctly. Given I purchased from Harvey Norman, I went to them who proceeded to tell me they would need to send it off for assessment back to Roborock for an… Read more

undisclosed time. I gave videos and pictures showing what is happening - I don’t think it’s unreasonable to have a replacement. If the machine is faulty this early on, why would I want it fixed so soon knowing it will likely cause issues in the future if it already has after 2 weeks. I worked so much overtime to buy this $1900 machine to try and help with my busy life. I might as well just have thrown my money away. It’s not unreasonable to expect after spending that much much to have an actual working product in my home. I’m not an unreasonable person, if I had had the product for a few months, sure I’d be annoyed but I’d send it off. But come on, when it stops doing its job less than 2 weeks after I get it.. Disappointed is an understatement for both Roborock and Harvey Normans handling of the matter. Nothing like ripping off a single mum in this cost of living crisis. So glad I worked those extra 36.5 hours to pay for something that is useless. Between working full time and running 3 kids to their sports everyday who knows when I’ll get a chance to make the hour round trip back to Harvey Norman to even start the process to getting it sent off.

Device is faulty and customer service is poor – I've started using this robot about 3 weeks ago. The couple first rounds went well, as expected. 3rd run - it just stopped not long after it started, claiming interrupted it. We didn't went into the app the whole day, just to find it standing (not even stuck) next to the dock. 4th run it, from the start of the run, "avoid" un-existing obstacles,… Read more

going in large circles around nothing, and then started to chase it's own tail for not reason what-so-ever.

For the price we paid, I'm not accepting faulty device so I contacted to the support of the official AU shop with detailed email, including pictures, video clip and screenshots from the app. That was a week ago. Until this moment - not even an acknowledgment of receiving the email.

The purchase was done with Paypal and I've opened a case to with them. No response from the shop even when Paypal sent them the case.

With such poor communication, I for sure don't want to keep the device. I don't trust them to provide proper service down the track.

I will return this device for a refund and buy a different brand. Too bad for Roborock. It's not my first, but it will likely be my last. Not because it's faulty - electronics can sometimes be faulty, but with such poor service - I don't want to give them my money.

EDIT: After posting the review and an email to them, they quickly refunded the deposit.