Roborock Saros 10R

I purchased the **Roborock Saros 10R** expecting a premium product, but this has turned into a 4-month dispute with Roborock. The first unit became faulty shortly after minimal use. The replacement they sent was also faulty. After reporting this again, I was offered a third unit—but it was refurbished, not brand new, despite already receiving two… Read more

defective products.

Under **Australian Consumer Law**, a product must be of acceptable quality, and when there is a major failure, the consumer has the right to choose a refund or replacement. In this case, receiving multiple faulty units clearly constitutes a major failure.

Despite this, Roborock repeatedly refused my refund requests. It was only after I contacted NSW Fair Trading and lodged a formal complaint that they suddenly offered to send a brand-new replacement. By that stage, I had completely lost confidence in both the product and the company.

I made it clear that I no longer trust this model and requested either a refund or a replacement with a newer model. Both requests were rejected.

After months of being ignored, going in circles, and having to chase responses, I have now escalated the matter to the NSW Civil and Administrative Tribunal.

This experience shows a clear disregard for consumer rights and a failure to comply with obligations under Australian Consumer Law. The issue is not just the faulty products, but the way the situation has been handled—delays, refusal to take responsibility, and forcing the customer to escalate the matter just to seek a fair outcome.

I would strongly caution anyone considering purchasing from this company.

We recently replaced our old Roomba with a Roborock Saros 10R. Over three months the transition has been smooth, the Roborock software is much better than the Roborock and the additional features (mop and station, good collision detection so it doesn't hit your feet or pets) are welcomed. On the basis of this experience I'd purchase another Roborock when this one is end of life. Show details

We love this thing. I don't think there's anything substantive that we don't like about it. The mapping system is really clever, as is its general navigation. If you pick it up to untangle something from its brushes and then put it back down it… Read more

quickly reorients itself and continues. (My wife is a textile artist so there are always bits of material and threads on our floors).

You can edit the map it generates and name all the rooms/spaces and it is very good at identifying no go zones (like stairs !). You can schedule various types of clean for the whole house, an individual room or group of rooms, or just a spot where something might have been spilt.

We only have timber floors so can't comment on its cleaning ability on carpet, but vacuuming and mopping on hard floors is near perfect. The robot also seems to identify and navigate its way over our small mats without any trouble (our mats aren't fluffy !).

It gets neatly around chair legs and other furniture obstructions and, because it is so thin, it gets under pretty well everything.

It does a remarkably good job of emptying the onboard dustbin and compacting it into the main bag in the dock. The emptying is so efficient that we've only needed to change/empty the main bag twice in the 4 months we've had the machine.

The one limitation that we have noticed is that the robot can't sense when its dust bag is full. We've worked around that by just scheduling a regular robot dust bag empty.

All the components that you need to get to to fill or clean, both in the robot and in the dock, are easily accessable, simple to clean, and easy to replace. All the removeable parts seem quite robust.

We haven't had to mop a major spill or similar so far, but, for day to day cleaning, the mopping (and mop cleaning) work just fine.

All up, we are very happy Saros owners.

I recently purchased the Roborock S10 and I’m absolutely impressed! The mopping function leaves my floors sparkling clean, and the vacuuming is outstanding. It consistently amazes me with how thorough and efficient it is. Highly recommend it! Show details

Bought the Roborock Saros 10R in Aug 2025. After 6 weeks it started throwing an error telling me to reset the robot. A reset would fix it for 1–2 weeks, then the issue would return. The reset process is painful because you have to rebuild routines, settings and integrations each time. At the same time, one mop pad wasn’t washing properly… Read more

(confirmed by Roborock support during the repair).

Despite being only weeks old, Roborock refused a replacement and pushed a repair that took a couple of weeks. A few months later, the same issue returned. When I requested a refund, they again offered only a repair. I had to escalate to a manager before they offered to replace the unit. At this point I'm so over this device that I just want a refund to go to a different brand. I've asked that few days ago but support became unresponsive again.

For a premium-priced product, this has been a huge let-down — and the support experience was worse than the hardware.

Order #RoboStore17704 Case number 147126

We purchased this unit to upgrade our old Roborock S6 that was showing its age. It's a huge difference compared to the older model. It's quieter, but the suction is so much more powerful and I can see it picking up a lot more of our dog's hairs on the carpet. It identifies obstacles like cables and stays away from them so I don't need to clear the… Read more

floor of things that would've tripped our old Roborock. I also appreciate the auto-emptying feature, so I can run the Roborock whenever.

We like how it has a camera and audio feature, we don't need to have a separate pet camera. We can use it to check in on our pet when we are away and I also use it to bug my husband when he's at home and not answering my messages haha.

There are some features we haven't gotten around to using yet like setting up schedules for the Roborock to run.

A few things to be aware of especially if upgrading from an older Roborock like we did - the dock is a bit bigger esp. vertically compared to our old device, so we had to make more of a space for the dock. The auto-emptying feature does mean that the dock has dustbags which need to be regularly replaced.

Overall, a very convenient part of our household cleaning.

Have had this for 2 months now and so far loving it. The suction power is incredible, I'm so glad I did my research. It literally leaves vacuum streaks on the carpets, that's how powerful it is. I have long hair that is always getting stuck in our regular handheld vacuum cleaner, and have to sit with a blade trying to remove it from the turbo… Read more

wheels. However, they weren't lying when they said that the Saros 10R is designed in such a way that hair won't get wrapped or stuck. It performs better in that respect than my own large-sized vacuum cleaner.

Its chassis also lets it climb up small heights and doesn't get stuck.

If I had to point out any faults, I noticed once or twice, if I've used zone cleaning, for some reason, the robot doesn't go right up to the walls. But when I made it repeat the clean then it did, so not sure what that's about. Hasn't happened enough times for me to reduce the star rating.

Our whole house is carpeted, so wasn't really focused on the mop function but we have been impressed with that too. It's not going to clean like a bit of elbow grease would, but it gets the job done well enough. I love that the water heats up to 60ºC to clean the mopping pads. Make sure to empty the dirty water tank as it smells awful when you open it (the smell doesn't seep out so it's easy to forget!).

Overall, I don't regret the money I spent. It actually does a proper job, and the app is easy to use.

I’ve been using the Roborock Saros 10R for a while now, and I’m really impressed with how well it handles my timber hardwood floors. It picks up dust with ease, and the mopping function leaves the surface looking fresh without leaving streaks. Setup through the Roborock app was surprisingly easy — the interface is clear, and connecting it to Wi-Fi… Read more

took just a few minutes. One thing I especially like is how well it avoids obstacles. It navigates furniture legs and cables effortlessly, so I rarely have to rescue it mid-clean. The only minor downside is that spare parts (like brushes or filters) can be a bit pricey and often sold out, which makes restocking tricky. Overall, though, it’s a fantastic robot cleaner that keeps my floors spotless with minimal effort. Definitely recommended for anyone with hardwood floors looking for a reliable, smart cleaning companion.

We had trouble with the mop from new as the mop heads would not stay on and reinstall. We returned it to the service centre and two weeks later the device was returned to us - but it would not work at all. We returned it to the service centre and the device was confirmed to be faulty but we are still waiting for a replacement. We have now been… Read more

without a vacuum for almost 2 months while still in the warranty period. The people you deal with don't seem to understand English and there is noone we can talk to to escalate the matter. Appalling customer service and I would give zero stars if I could.

Major regret. After only few months, it started demanding constant full resets. The fix lasts 1–2 weeks, then the same error returns. Roborock fixed, sent it back (weeks without the unit). They also confirmed a mop pad wasn’t cleaning properly. Months later the fault came back again. I’ve now asked for a refund to switch brands, but support has basically gone silent. Premium price, budget-level experience.

Bought a Roborock Saros 10R and it turned into a loop of problems and support hassles. The robot started throwing a “reset required” error after just over a month, and the only workaround was a full reset. It would behave for a week or two, then the error would come back. Roborock’s first response was repair only (no replacement), even though the… Read more

unit was basically new. The repair took weeks, and support also confirmed one mop pad wasn’t washing correctly.

A few months later the same fault returned. I asked for a refund and got offered yet another repair.

Disappointing product reliability and horrible support for a premium product

I cannot believe how amazing it is!! This has been the best buy even though it was pricy.. the only thing is the replacement parts are needed every month but I run it for 3 hours per day and now I never have to do much but behind doors etc.

Amazingly clever and such a time saver! We have two young kids in and out of the house all day, leaving crumbs on the floor with every meal/snack - it so easy to do a full clean or just have a quick tap-and-go setting for the eating area. The mop has also been handy as you can set and go, then deal with the water at a more convenient time. Great purchase and no regrets. Show details

The Roborock is a clever device that does the job well. The only downside is that it doesn’t clearly indicate when the dustbin is full. I can set it running when I go out and come home to clean floors Show details

Great work very happy with it will definatay recommend it to all friends and family . Very clever design and amazing work with cleaning leaving house sparkling and shiny very happy with this device

Great so far. Especially good on hard surfaces - some clumping of fluff left behind on carpet. Highlight for us is the mopping function which has cleaned better than expected. Show details

Really good robot cleaner. Does a good job cleaning and mopping. Very happy with the purchase. One suggestion for improvement is to have better threshold recognition as our place has a few small threshold that the vacuum kept trying to clean rather stepping over even after they have been marked on the map. Show details