249 reviews
Reviews
Great removalist -highly recommend
Eddy and Andreas turned up on time, were polite and friendly, even let the kids help with the job. Most importantly though they were very careful with our belongings, nothing damaged, they asked where everything had to be put down. They worked hard, only stopping when we asked them to for morning tea and lunch. Made our moving day so relaxed and enjoyable. Highly recommend these guys if you want a job well done. Tony, Brunswick, VIC.Ask for Eddie and Harry - super team
Rocket Removals were great. The team of Eddie and Harry were amazing. Organised, on time, explained the process, explained the costs .... and moved everything efficiently and carefully.I had to move a small house worth of packaged furniture from the city to a rural location. Eddie even called 2 days before to reconfirm the address etc etc
Best Removalists Ever
We recently sold a house and moved into smaller apartment. I received advertising in my mail box from Rocket and decided to give them a go. Fantastic is all I can say. They are soooo obliging and nothing is too much trouble. From booking through to the move I couldn't believe how helpful they were. We've probably moved about 20 times during our life and these guys were by far the best. Absolutely totally recommend. We now have to move excess belongings into storage and Rocket will definitely get that gig as well. Keep up the great service.Outstanding!
Outstanding, hard working, professional and knowledgeable are just some of the words that come to mind when we think about how our move went. Our two movers, Eddie & Pete were absolutely fantastic. We had never used removalists before and had some concerns initially after hearing horror stories about other companies on how things went. Our move was a 2 bedroom apartment (with a lift) short distance to our 3 bedroom town house (with stairs)Rocket Removals were recommended by one of my workmates and from the initial phone call where they quote... Read more
d me the truck size and cost (both dead on) to the day prior phone call from Eddie prepping us for our move and how to sort out parking the following day we felt very confident. Eddie & Pete turned up right when they said they would (in fact 2 mins early) and were so professional and understanding of our move requirements. We had a lot of little stuff like boxes on top of the big stuff so our move took about 7 hours but this was totally expected. They were both so careful with our belonging and ensured they were all packed into the truck well and safe. Upon arrival at our new home they made sure it was a short run to our front door to speed up time and once again unpacked safely. Not a single one of our belongings was damaged in anyway. Both my partner and i can’t thank Eddie and Pete enough, it truly did help us really enjoy our new home with out the stress of moving day! Thank you again!A wonderful job
Right from the beginning, the office staff were friendly and very helpful.On the day the crew were timely, caring of items and efficient.
At what can be a stressful experience ended up being a hassle free move.
The company and staff are highly recommended for your moving experience.
Efficient and stress free
Eddie and Aaron were amazing. On time, efficient, and nothing was too much hassle. Moving can be stressful but these guys made it as easy as possible. Best moving experience I’ve had.Highly unprofessional
I would give them zero stars if I could. i had a horrible experience that's left me feeling awfulDo not use them.
Thieves dishonest unprofessional
Customer service does not exist for these highly unprofessional charlatans
Pretty mixed experience overall
Mixed experience using this company.The actual removalists were courteous and efficient. The lady that takes bookings was also a pleasure to deal with. That part of the transaction went really well and I was pleased.
However, upon unpacking, I noticed that my art frames had been scratched up during the move. Attempting to get a response from the company following that was a painful experience. I had to keep calling and following up. It took almost a month before someone looked into my issue.
It's worked out okay in the end. I would've rated... Read more
them positively had it not been for the post-transaction support and refund conditions. The damages weren't a big deal, but following up on their no damage guarantee was frustrating. Also, the condition they make you agree to in order to get your refund includes not publishing / removing any negative reviews. That came across rather unscrupulous.Fantastic service !!!!!!
Eddie phoned the night before to confirm everything was in hand, that was the beginning of a very smooth move from our 3 level townhouse in inner Melbourne down to the Mornington Peninsula. Nothing was too much trouble for Eddie and Kevin, they happily moved furniture into storage and placed our furniture wherever requested. I would happily recommend them and will certainly be using Rocket Removals again.Professional quick and effective movers
Eddie and Tony were great, they called the night before the moving day to confirm access. We downsized from a 3 bedroom townhouse to a 2 bedder. They were very careful not to damage anything and assisted us in setting up the washing machine/taps. Everything went smoothly on the day and they were true to their word that it would be approx 6hours work. Highly recommended and very friendly removalists.Super Friendly and Efficient
I moved from 2 bedroom unit. Two guys were super friendly. First they planned how to They gonna load the things before randomly picking up items. They didn’t waste any time loading or unloading items. Highly recommened.Excellent Customer Service!! Highly Recommend!
Our move was from a 1 bedroom apartment in Sth Yarra to a 2 bedroom apartment in Camberwell. Pablo & Miguel made what started as a stressful move very efficient & seamless, many thanks!!Ok, but beware of moving large house
We used Rocket Removals to just move our large / heavy furniture, appliances from a 4 bedroom house because of all the outstanding reviews they had on this website. We hired a 8cbm truck with 3 three movers.Overall their removal service was ok however there were several issues. Movers first loaded light mattresses and told us they need to go for a second load for the furniture. At the time they had spent almost 3 hours and still around 40% items to be loaded. Most of the time lead mover stayed in the truck and instructed other assisting mover... Read mores to bring items. I felt he is deliberately delaying the moving process. When I spoke to him about it, he said if I don’t like their work they will pack up and go. Which I didn’t expect to hear. However, at the end they took almost 4.5 hours to load. The overall job took over 7 hours and costs more than $1300. They are not bad but beware of moving large houses with them as moving costs can soar unexpectedly.
Excelente work from Eddie and Tony!
Great experience I have had with Eddie and Tony! They were thoughful and helped me to get the best outcome, taking care of everything to minimze all the stress that moving house can cause to us.Worth the money!
I highly recommend Rocket Removals, specially Eddie and Tony.
Best removals and storage in Melbourne - highly professional, great value for money
Highly recommend Rocket Removals. They were extremely professional, reliable, easy to engage with, completely up-front, honest and fair, and did an excellent job for a very reasonable price. Great customer service when my circumstances changed. I've now moved with them three times (twice for me, once for my partner). My most recent move involved moving items from my storage facility and another house, to another house, all 30 mins from each other. 2 bedroom apartment. The move started and finished on time, all my items were protected and delive... Read morered safely, the delivery people were friendly and helpful, and it was all surprisingly quick and painless. I've had bad experiences moving before but Rocket Removals were amazing. I did a fair bit of research before moving, and Rocket was clearly the most value for money. Thanks again Nick, Ray, Luis and Camilo.Questions & Answers
Hello
I need to move from 3810 to 3810 and need some quotes.
Are you offering flat rate 7 days a week?
Are there no extra charges for stairs?
My number is 0415574361
Thanks
Rowel
Do you have someone to come to our existing home to quote for a job? we are moving from a home to an apartment in Parry street around Aug/Sept. Furniture would have to be stored anywhere from1-2 months until apartment ready for occupation.
No kumar
Hi,
I used your services to move in December and need to move again in a month or so.
Unfortunately settlements won't align and I'll need to store everything for about 12 days.
Do you cater for this?
Regards
Christine O'Shaughnessy
Hi Christine,
Call Rocket Removals direct. I am sure they will be happy to receive your call.
yes, Rocket removals have the storage facility available for these unforeseen situations and will give a really good price for Rocket customers as they will work hard to satisfy customers needs all yo... Read more
u need to do is call Rocket directly and speak to one of the operators and will hel[p you have an awesome day.Details
Category | Furniture Removalists |
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Services Offered | Interstate Removals, Local Removals and Storage |
Locations | VIC |
Contact info for Rocket Removals
Extra Information
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Hi Dale, its unfortunate you describe us this way, considering you did not even end up experiencing our service. You cancelled your move the day prior leaving us having to still pay labour to the men ... Read more
regardless, there is a 3 day notice policy for date changes for a reason as we simply cannot just fulfill a spot last minute, hence the reason we take a deposit in the first place. we also emailed you advising and i quote "alternatively, if your test come back negative tomorrow we can still proceed with the move, as long as youre not covid positive obviously" You cancelled your move last minute, you emailed us the following On Fri., 18 Jun. 2021, 11:06 am you wrote: "I just have one more thing to say. i am a considerate person.i don't lie. i wouldn't want your removalist to get sick, but I am regretting informing you that I have flu like symptoms. i wish I didn't say anything now. your company says to inform you if the client has flu like symptoms because of covid. your company is selfish and money hungry." end of email During these tough times we all need to play our role in keeping everyone including ourselves safe, we appreciate that you informed us that you were sick however we all know very clearly what our obligations and consequences are and what we should/must adhere to as responsible members of society. Kind Regards Rocket Removals Team