Rocket Removals is offering customers a $20 Woolworths/Caltex voucher to encourage them to write a positive or negative review. It is possible that reviews written were by users who received this voucher.
I would give them zero stars if I could. i had a horrible experience that's left me feeling awful
Do not use them.
Thieves dishonest unprofessional
Customer service does not exist for these highly unprofessional charlatans
Pretty mixed experience overall
Mixed experience using this company.
The actual removalists were courteous and efficient. The lady that takes bookings was also a pleasure to deal with. That part of the transaction went really well and I was pleased.
However, upon unpacking, I noticed that my art frames had been scratched up during the move. Attempting to get a response from the company following that was a painful experience. I had to keep calling and following up. It took almost a month before someone looked into my issue.
It's worked out okay in the end. I would've rated...them positively had it not been for the post-transaction support and refund conditions. The damages weren't a big deal, but following up on their no damage guarantee was frustrating. Also, the condition they make you agree to in order to get your refund includes not publishing / removing any negative reviews. That came across rather unscrupulous.
Fantastic service !!!!!!
Eddie phoned the night before to confirm everything was in hand, that was the beginning of a very smooth move from our 3 level townhouse in inner Melbourne down to the Mornington Peninsula. Nothing was too much trouble for Eddie and Kevin, they happily moved furniture into storage and placed our furniture wherever requested. I would happily recommend them and will certainly be using Rocket Removals again.
Professional quick and effective movers
Eddie and Tony were great, they called the night before the moving day to confirm access. We downsized from a 3 bedroom townhouse to a 2 bedder. They were very careful not to damage anything and assisted us in setting up the washing machine/taps. Everything went smoothly on the day and they were true to their word that it would be approx 6hours work. Highly recommended and very friendly removalists.
Super Friendly and Efficient
I moved from 2 bedroom unit. Two guys were super friendly. First they planned how to They gonna load the things before randomly picking up items. They didn’t waste any time loading or unloading items. Highly recommened.
Excellent Customer Service!! Highly Recommend!.
Our move was from a 1 bedroom apartment in Sth Yarra to a 2 bedroom apartment in Camberwell. Pablo & Miguel made what started as a stressful move very efficient & seamless, many thanks!!
Ok, but beware of moving large house
We used Rocket Removals to just move our large / heavy furniture, appliances from a 4 bedroom house because of all the outstanding reviews they had on this website. We hired a 8cbm truck with 3 three movers.
Overall their removal service was ok however there were several issues. Movers first loaded light mattresses and told us they need to go for a second load for the furniture. At the time they had spent almost 3 hours and still around 40% items to be loaded. Most of the time lead mover stayed in the truck and instructed other assisting mover...
Excelente work from Eddie and Tony!
Great experience I have had with Eddie and Tony! They were thoughful and helped me to get the best outcome, taking care of everything to minimze all the stress that moving house can cause to us.
Worth the money!
I highly recommend Rocket Removals, specially Eddie and Tony.
Best removals and storage in Melbourne - highly professional, great value for money
Highly recommend Rocket Removals. They were extremely professional, reliable, easy to engage with, completely up-front, honest and fair, and did an excellent job for a very reasonable price. Great customer service when my circumstances changed. I've now moved with them three times (twice for me, once for my partner). My most recent move involved moving items from my storage facility and another house, to another house, all 30 mins from each other. 2 bedroom apartment. The move started and finished on time, all my items were protected and delive...red safely, the delivery people were friendly and helpful, and it was all surprisingly quick and painless. I've had bad experiences moving before but Rocket Removals were amazing. I did a fair bit of research before moving, and Rocket was clearly the most value for money. Thanks again Nick, Ray, Luis and Camilo.
better to go someone else, this is crap removals dont used them.
2 Bedroom house, just 2No. queen bed, 4No. cabinet, 2No. sofa, 1No. fridge, 1No. T.V 1No. T.v unit, 5No. boxes, 1No. massage chair, 1No. washing machine maybe couple small things takes them 6 hour from Narre Warren to Doncaster. it was a single house, easy to access, takes them 3 hr to load all this items into truck. maybe i am not in this industry, so maybe for some of you thats reasonable time, but too me its too much mucking around.
Quality Removalists for a great price!
We had such a great experience with Rocket Removals for our move. Sterling was very responsive and informative with the booking and any queries I had leading up to the move. AJ, Seraj and Andreas were extremely efficient and professional on the day of the move. We can't recommend them highly enough and will definitely be using Rocket Removals in future when the time comes. Thanks again!
Nothing was too much trouble
The team from Rocket (led by Pablo and Enrico) were excellent. They worked hard and were very careful, nothing was too hard and there was no complaints.
They made the move from the Mornington Peninsula to the city as least stressful as possible. We highly recommend Rocket and their staff.
Good service, professional
I recently moved from Emerald to the Mornington Peninsula area using Rocket Removals. The guys who helped with the move were professional and courteous. The cost was also good, compared to other companies. I would recommend this service.
The reviewer stated that an incentive was offered for this review
Customer service is back
I moved from Doncaster to the Mornington Peninsula yesterday. I had Eddie and Tony from Rocket on the job. The came and started as promised at 7.30am and got straight into it after a house review to get it clear in their minds. From the start they were friendly, positive, and most helpful and made the job relaxed and easy. Both guys were obviously gods at what they do and the move went exceptionally well and finished around 3.30pm. I would recommend Rocket Removals to anyone planning a move, right from the initial contact everything was docume...nted and accurate. If you can get Eddie and Tony on your job please do so they were great and a massive advert for the company. Thanks you to all for your help and Eddie and Tony keep doing what you do with the enjoyment you do it with.
Overall experience was very nice. Eddie and Tony were very efficient and professional. The move involved a 2 bedroom apartment near city to a suburb and took one full day. The staff maintained the energy and tempo all through and kept it cool. They even helped assemble my new furniture. Eddie provided excellent guidance as well on DIY house maintenance.
Will recommend without blinking an eye.
Questions & Answers
I need to move from 3810 to 3810 and need some quotes.
Are you offering flat rate 7 days a week?
Are there no extra charges for stairs?
My number is 0415574361
Do you have someone to come to our existing home to quote for a job? we are moving from a home to an apartment in Parry street around Aug/Sept. Furniture would have to be stored anywhere from1-2 months until apartment ready for occupation.
I used your services to move in December and need to move again in a month or so.
Unfortunately settlements won't align and I'll need to store everything for about 12 days.
Do you cater for this?
Call Rocket Removals direct. I am sure they will be happy to receive your call.
yes, Rocket removals have the storage facility available for these unforeseen situations and will give a really good price for Rocket customers as they will work hard to satisfy customers needs all you need to do is call Rocket directly and speak to one of the operators and will hel[p you have an awesome day.
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