Rodney Clark

I have been very disappointed with the service I have received from Rodney Clark. Firstly I ordered a pair of Gordon Smith pants from the Mooloolaba Store. When I had not heard from them I rang to ask how my order was tracking. The lady on the… Read more

phone was very dismissive to me. Secondly I ordered a top direct from Rodney Clark. I immediately noticed that the website had put in a home address when I wanted them delivered elsewhere. I rang straight away and was assured that the address had been changed and received an email confirming this. However the order was delivered to the home address where I was not due at until October. I rang them and was told there was nothing they could do. I had spoken to them at 9:27am to get the address changed and the email saying the parcel was being prepared was sent later that afternoon. I think the customer service could have been better on both occasions. Like “Im sorry that happened” but instead “there’s nothing I can do about it” does not make anyone feel great

Delivered 2 tops today. What a lot of garbage. High polyester content. Tags still on. Straight to the Op Shop on Monday. Never again. Made in China junk. Show details

I recently bought a pair of T by Threadz pants. Very happy with them, very comfortable. However, the 2nd time I wore them I noticed a red mark on the brown pants. To me it looked as though there was a fault in the material. The bottom of the pants were also very pilled even after only wearing once. I took them back to the Glenelg store where I… Read more

purchased them to see if anyone else had experienced this problem. The lady in the shop was very short with me and immediately said the red mark was due to bleach. I told her I DO NOT use bleach. When I showed her the pilling on the bottom of the pants she said it was because the pants were rubbing on my shoes. If I knew that was going to happen I would not have bought them as I would say they are not fit for purpose as they immediately look as though I have had them for years. She mentioned that they are a best seller and her daughters have them and their pants have not pilled like mine. She was very short and abrupt with me and was more interested in talking to a friend or someone else who works in the shop. Very disappointed and I will not be returning to the Glenelg store.

This is no criticism about Rodney Clark clothing, however Erin from Customer Service is not only incompetent but arrogant and rude. It's bad enough that they won't refund, but even once you have a store credit, it's anything than straight forward.… Read more

The credit note had to be converted first to another voucher. They also charged me postage on a $249 purchase, although they advertise free postage over $100 purchase. When I received my 2 items, one was badly stained. I asked if I could exchange it in one of their stores, as I didn't want to pay once again postage. In the store, instead of just swapping the stained item for a new one, I once again had to pay another full amount, but was told it would be refunded from head office straight away. Not so! Half was refunded but for the rest they tried to give me another voucher, although I had paid the full amount with my card. By then I was pretty angry and disillusioned, but instead of an apology, Erin decided to lord it over me in a condescending, haughty manner, such as I haven't come across in years. I'm still waiting for half my reimbursement, but needless to say that I will never again purchase from Rodney Clark.

I purchased a dress online from Rodney Clark and it arrived today. I tried the dress on and realised that it didn’t fit or suit me. I set out to return the product. I rang my local store and they wouldn’t except the dress back at the store. I had to go to the local PO and pay for the return post. Surely if the clothes don’t fit or suit after buying online, they should cover the return postage cost or accept them at the local shop!! Show details

I wish to advise you of an incident that occurred at your Bowral Store during a recent visit with my five friends to the Southern Highlands. The sales assistants’ behaviour wasn’t only unprofessional, rude and included comments that I perceived as racist. Her tone and attitude was dismissive from the beginning, when we asked for assistance, the… Read more

staff member responded in a manner that was abrupt and disrespectful. The experience left us feeling uncomfortable and unwelcome which is disappointing given that we have been frequently visiting the Southern Highlands for the past 30 years. Every time we asked for assistance, it was a problem for her, we unhappily left and one of us returned to confront her to find out why she had been so rude to us. She explained to us that she thought that we were all obnoxious using a round hand gesture because we spoke in our language in the store. Given that we are all from a retail background we felt that it was unfair to your company to have someone like her representing RC clothing. We kindly request for this matter to be investigated and appropriate steps to be taken to ensure similar incidents do not occur in the future and where the customer does not feel insulted and has to leave the store without purchasing.

I recently purchased some items from Rodney Clark late on a Saturday afternoon although the salesperson was courteous, she failed to advise of the non refund policy at time of purchase. When I got home the items did not sit properly and I knew I would never wear them. When I tried for a refund, they said NO only credit notes are given. I didn’t… Read more

want a credit note I wanted a refund. I rang customer service and they were equally as bad. I will NEVER shop at Rodney Clark again!!!! Unhappy customer!!!

I have had the best experience purchasing RC clothing today. I have been a long time customer but today has firmly entrenched me in this company. The 3 ladies went above and beyond to help me shop for my hospital and rehab stay. Love love love the clothes and their loving assistance. Regards Kay Show details

Poor quality clothing – Quality of online purchase really poor. Worn/washed three times. I was out and about when back of trouser split immediately adjacent to seam. Embarrassing and impossible to hide. Not so significant was loss of colour on each wash in cold water. Has stained other coloured clothing which I am also discarding. Company has no interest in customer service.

No refund policy and a credit note system with many restrictions making it very difficult to redeem – I recently bought a linen dress in Rodney Clark store at Cherrybrook. The dress was folded carefully and placed in a bag. When I arrived home and removed it from the bag the dress was awfully creased and crumpled so I knew I was never going to be happy wearing it as I would always look like I had slept in it. At the time I purchased the dress I… Read more

was unaware that I could not return my purchase for a refund, which is quite rare these days. I was issued with a credit note and told it was valid for 6 months. A week later I noticed a top on their website that I liked and phoned the store to see if they had my size, which they didn’t, and nor did any other stores but it was available to order online. Then I discovered the first of their restrictions on ever actually redeeming the credit note … you can’t use it online … the second restriction was it can’t be used if an item is on sale as they had 20% off at that time. I then phoned Customer Service and the lady was very defensive, possibly because she knew it was very unfair, one sided and possibly even illegal! She told me to go online and read the terms and conditions relating to the credit note so there are no doubt many more restrictions so people never get to use the credit note and Rodney Clark just pockets the money. There is nothing on the credit note mentioning about the terms and conditions on their website so the whole system is very unreasonable and I truly don’t know how they get away with it. I will certainly never shop in Rodney Clark again and I will be telling everyone I know about my experience with them.

Disinterested, bored staff – Very disinterested customer service. Our friend found an item she liked, it was not available in her size. Advice was "look it up on line" no help; no garment name, no helpful info at all.. It is the little things that will bring customers back. No reason to ever go near the store at Stafford City at all. The online chat person was helpful though

Buyer Beware, the clothes shrink!! – I attended a fashion parade at R & C store Runaway Bay on Friday the 1st Of November. I tried on and brought a Threadz blue and white shirt. The shirt fitted properly. I wore the shirt the next day, then I washed the shirt on a delicate cycle and hanged on a coat hanger on the line. I went to wear this shirt last Monday only to find that the shirt… Read more

had shrunk. It's now too tight to wear. I went back to the store today and was told that I could not get a refund, as the shirt was not faulty. The fabric shrunk, this is a fault. The store person was extremely unhelpful. Another lady working in the store asked for my phone number to ask the manager, about a refund, Hours later I have not heard a word. I looked on their web page and refunds and credit notes are allowed. Buyer beware!!!!

Trendy clothing – Just received 3 pieces of clothing from Rodney Clark. So so happy with all 3 items. Fits perfect. I would highly recommend this company for trendy clothing. Quick delivery. I am going to order some more clothing. Show details

Most enjoyable – The store manager, Lada, is the most helpfull sales person I have ever encountered. Lada took note of my name early in my shopping here, and always greets me by name. I enjoy going into this store for the lovely clothes and the calm assistance, not pushy but she always points out new items I may not have seen. This is my main go to store for all clothing. Show details

Great shopping experience – Had a great visit to Harbour Town and found four lovely items I can't wait to wear. Usually I am disappointed when I go clothes shopping, but these items are elegant and quality materials. Shout out to Deb and Dawn for awesome service. Show details

Unethical – I was unable to try on sizes in store due to lack of stock and a faulty product. I was asked to pay for goods to be ordered in for me to try. Staff advised me that because I had not paid in advance, good as may not arrive. Is this in line with consumer affairs guidelibes? Show details

A Company that LACKS Customer Service Satisfaction and Staff that are Unprofessional! – Recently bought on-line. Sizes was NOT TRUE TO SIZE ! It was TOO big! I went to the Cherrybrook store to ask for an EXCHANGE OR EVEN A CREDIT NOTE. The sales lady [Name Removed] was too engrossed on her mobile phone and didn't even looked up to assist until I started to speak to her. I then received a condescendingly rude and cocky response… Read more

telling me that RC & Co does not exchange sale items. It was a sale item - NOT a clearance sale! Please Review and Change your Return & Exchange policy RC & Co/Rodney Clark to KEEP your customers!!!

Very disappointed in order – I ordered a dark blue denim jacket, light blue delivered, quality not what was expected from reputable store. Show details

No exchange on sale items – I've spent quite a lot in this online store over the past two years and have always been happy with the service levels in the past. Recently I purchased around $400.00 in clothes during a sale and had to exchange all of the items due to the sizes being way out. Rodney Clark did exchange these but having just placed another order, I noticed they… Read more

now emphasise there is no exchange or return of sale items, and this was also communicated on the order confirmation. I won't be buying any more from Rodney Clark. I can understand this clause on outlet or clearance items, but on sale items? I could live with it if the sizes were accurate but they're not. I'm currently between sizes 14-16 and had to buy a size 10 in one top and size 12 in the others. If you are going to prohibit exchanges then have the courtesy to provide ACCURATE sizing information on your website, and not just size guides, but the actual garment measurements.

Don’t buy online – Very slow postage. Have been waiting weeks and now very concerned. Have received other items I ordered from other online retailers promptly and this has been a really poor experience.

No refunds – Bought an item in store and had a change of mind. Just didn't fit right. Checked their website and it indicated '120 day return policy'. Great. Went to store to get a refund. Informed they don't do refunds. Showed them the website and they just shrugged at me. Incredibly unhelpful. Contacted customer service and you can only return if you buy… Read more

online. They really need to tell customers in store of their no refund policy. I would expect that if the item was on sale, but it was new in stock and full price. Never ever shopping there again.

Viral sms that wont stop – Im a 36 year old male and keep getting texts from this company for sales. Ive tried opting out but it doesnt stop. Also wont let me call text or block the number which i thought was illegal. Have tried on many occasions and am fed up with getting woke up at all hours from these bunch of ..... Show details

Sizes are hard to get right – 8 in one brand is far toooo small. 8 in other brand far to big!! Not enough sizing info. Show details