Roof Rack Store Australia

I will never buy from roof racks galore,and recommend everyone keep away they take your money and dont send the product, been 3 weeks since order, still hasnt been sent. Asked a week and a half ago and they told me it was delivered. I argued then they said it hasnt been sent yet, they have none in stock, then they said 3 business days and they… Read more

will send, now been 4 business days, i have sent 3 emails and they have ignored them all.Tim Martin(owner) should be ashamed of himself approving this kind of customer service.

Do not buy from this company under any circumstances, they have zero customer service. I purchased a roof rack and bike rack from the Sunshine Coast store which was ordered to be collected in store the week after purchase as the store didn't have any in stock. Upon collection I noticed the box for the bike rack was beaten up but was advised by the… Read more

salesperson that it would have been opened at the warehouse for 'quality control' to check that all parts were there. When I got the rack home I found it was missing parts. So much for quality control. After speaking to the store, they advised they would have a new one shipped to me and other one I had would be collected. That was the start of a saga which is still ongoing. This was on a Wednesday and I advised that I was leaving for a 6 week trip that Saturday so the latest the rack could arrive is Friday. I also communicated via email with the online customer service team who took over the order, and made them aware I needed the rack by Friday and they assured me it would arrive. Friday rocks around and no rack and the old one hasn't been collected. All I can do at this stage is to email Customer Service to express my frustration and request a call first thing Monday by a Manager so I can find out what is going on. So now its the following Monday, I've delayed my trip by 3 days and no call from anyone at Roof Racks Galore. I call customer service myself eventually manage to speak to a customer service person who says they will check with the courier and get back to me. 4 hours later I am still waiting a response so I call back and am told they don't have an update from the courier but will chase it up and call back. 5pm comes and I've still not had a response from customer service so I call back and am told the person I am dealing with is in a meeting and they will get them to call before end of day. On a whim I decide to call StarTrack Express in case the package is with them - it is! However they said a case was logged earlier that day by the sender and they advised the package won't be delivered until Tuesday now AND at 11.30am that morning they had responded to Roof Racks Galore with that information. That was BEFORE my second call to the CS representative enquiring about the status. I can only assume I was lied to by the CS rep or they were afraid to be upfront as to what was happening but now here we are its Tuesday, still no rack, no call from the CS rep I've been dealing with, and I've now delayed by trip by 4 days wiping out almost a week of our long awaited holiday. On top of that, the old rack hasn't been collected as FedEx were given the wrong address to pick up from as they tried twice to collect from our other property up the street. The fact that I am getting zero follow up from Customer Service is appalling, no one seems to want to take ownership for the mismanagement of this. In fact I found out from StarTrack that the item was dispatched a day later than what Roof Racks Galore CS had advised me, so it was always going to be delayed and would never have arrived by Friday in the first place. Lies, lack of communication and overall mismanagement would lead me to say don't buy from a business that treats their customers this way.

10 Year Old Thule Parts found!! – So delighted to find a store that actually searched for the parts that wanted, found & then ordered them. Packed off to me within 10 days of my enquiry for parts to a Thule e-bike mount over 10 years old! Well done, looking forward to receiving them! Great service!

Very professional – The staff at Roof Rack Store Australia could not be more helpful. It's nice doing first time business with a professional organisation. Dealings with Leigh & Justin, keep up the good work boys. Show reply

Fast service – Outstanding service, ordered late on friday and received on the following Tuesday. The items were were as advertised, it was easy to order, the quality is what I expected. I would use them again and highly recommend the use Roof Rack Australia. Show reply

Delivery Service from Roof Racks Galore is very poor – Ordered a roof box from them but delivery has still not happened 11 days later, expected it in a few days. My house is less an hour from one of their shops. There have been no emails, no text messages, no calls, nothing from them so I have no idea when it will be delivered. I contacted them twice and was told it would arrive on a certain day,… Read more

which it did not, with no further notification from them. So tomorrow yet again I will contact them.

I don't mind if something is delayed as long as there is some notification, but there is ZERO communication from them!

I have had far better service when buying a $20 item online then when buying a $1500 item from Roof Racks Galore. But they took the money quickly enough.

I am very disappointed and Still waiting

use of Couriers Please for the delivery – Couriers Please have wasted more than 1 hour of my time when I tried to confirm that if I am not at home then will the parcel be taken to a depot. The "chat" option available on their website resulted in little help about where their depot is located near Cooroy Qld. The chat agent failed to understand what a suburb is and repeatedly only… Read more

conformed that the depot was in trhe suburb of Sunshine Coast. Finally I looked up the web to find Forest Glen. The agent refused to give or fonfirm Forest Glen as the depot location. ZSeemed to not understand that Forest Glen OR Sunshine Coast is not a "suburb" in Qld. No hope of actually talking to an operator at Cooriers Please. Finally asked that if I am not at home THEN DO NOT LEAVE PARCEL but take it to the depot. I just hope that the agent understood that the depot is in fact at Forest Glen as the agent could/would not give anything other than "Sunshine Coast" as the depot address.

Great customer service – I can't comment on product quality, as it never arrived. Very dodgy courier service used - no tracking updates, pityful communication and no delivery. However, staff at Roof Rack Store were extremely understanding and helpful, providing an immediate refund when requested. It's a shame they use such an unreliable courier to deliver their goods to customers.

Excellent products and service – Recently purchased a Thule roof rack kit for a 2024 Kia Sorento. The web site was very easy to navigate and made sure I was ordering the right parts. They had it on sale so instead of about $630 it was only about $460 which was fantastic. Delivery was super fast also. Many thanks Roof Rack Store Australia. Show reply

Excellent service – I rang the store and received very helpfull advice prior to buying on their website they are great to deal with and would highly recommend. Show reply

Very impressed – What a great company to deal with. Items orders were correct and delivered within 24 hrs. Great work Lee. Web site was very easy to navigate. Show reply

Prompt and amazing customer service, you can feel safe purchasing from this store – I had a really pleasant experience with this store. I bought the Thule Wingbar Edge roof rack and two Thule Proride bike mounts. I got them at a great price and with speedy delivery. There was an issue with one of the wingbars which was resolved as fast an anyone could appreciably provide a solution. And the issue (a measurement error on Thule's… Read more ·  1

behalf) was nothing to do with Roof Rack Store Australia. To the credit of both Roof Rack Store Australia and Thule the wingbar was replaced and I couldn't be happier with the communication and solution. I would highly recommend purchasing from this store, you can feel safe and secure. Thanks!

Excellent Service – Looking for a set of roof bars for my new vehicle I found Roof Rack Store online. I initially had a couple of queries about the different options which were answered immediately. The order arrived promptly but unfortunately had been damaged in transit. This was not a problem and Roof Rack Store had a replacement delivered to me within a couple of days. A very efficient service. Thankyou. Show reply

Helpful, personal and speedy service – I needed a review of my shipping costs and this was accommodated immediately phone. Products arrived from interstage overnight. Brilliant service. Show reply

Great store for accessories – Excellent service from a team of dedicated enthusiasts. I ordered a set of roof racks just prior to Christmas and they were able to install it within 2 days despite the Christmas rush. I had a minor issue with them in January and they fixed it straight away which I was very happy with. I can totally recommend them and will be returning for more 4WD accessories in the near future. Show reply

Great service – Received my roof racks very quickly unfortunately didn’t fit. 1 phone call and Justin sorted out new bars which were delivered within 2 days. Great customer service Show reply

Fantastic Service & Super fast Delivery – Best service and support I’ve experienced in a very long time. I purchased a bike rack that wasn’t compatible with mine and my sons MTB. Justin offered a refund and helped me purchase the correct product. Would definitely purchase from Roof Rack Store again. Show reply

So fast and efficient! – Ordered on a Sunday and arrived on Wednesday. Fantastic service and the keys worked perfectly. Had misplaced the old keys so this was a lifesaver :) Show reply

Great customer service – The team were great to deal with. They were friendly and helpful lifting up 3 options on my car to look at (on a hot day). And, they had stock at hand (some sellers have them online knowing they don't). Highly recommend. Show reply

desperately needed and duly delivered! – The key to my Yakima click fold bike rack broke. Originally purchased from RRSA back in 2018 so I dropped them a line with the key No. after scouring the web and not finding a match. Within a week the duplicates arrived and I can now remove the bike rack from my tow ball :) Show reply

Exceptional service – After a horrible experience with another company two days before our family holiday, the team at Roof Rack Store went far and above expectations and had me sorted straight away and saved our trip. The professional approach and second-to-none customer service has been a wonderful and refreshing surprise. 10/10 Show reply

Very helpful advice – Roof Rack Store Australia has provided some very helpful advice and options for me to consider regarding finding the right fitting for a bike carrier. They have been very responsive to my queries and I am really happy to have finally worked out some of the better solutions to my situation with so many constraints concerning weights, tail gate clearance and so on. Well done. Show reply

Great and prompt customer service! – The dispatch of my order alone was incredibly fast (having an AUS post tracking number in less than 12hrs). When I received my package it was missing a few bolts and spacers to the manufacturers fault not the distributor. I emailed after hours on a Tuesday and had a reply before I woke up the next day saying those missing pieces will be express posted to me ASAP. One of the quickest turn arounds without any fuss or back and forth communication. Show reply

Very easy process – I had mistakenly thrown my keys out for my roof rack lock I gave my code for for a replacement and had it replaced in 48 hours Fantastic service and no fuss Show reply