Great customer support!
I needed an accessory delivered within a day, and the people at roof rack store Australia helped direct me to the correct item and ensured my delivery was prepared and sent in a timely matter! My item arrived the next morning, and in time for me to install my roof rack and go on my camping trip! Thank you to the team and their care with my needs!
Couldn't find a fault
Amazing service, huge range, easy to browse and buy.
I was not able to find the Yakima bike rack I wanted at my local roof rack store in Melbourne so I went looking on line and sure enough Roof Rack Store Australia was pretty much the only company I could find with it in stock. I ordered it via their webstore after speaking to staff and ensuring it was in stock. They were able to send it the same with it arriving in Melbourne the very next day.
Perfect service as always
I have purchase many items from this company over several years and they have never let me down. I don't bother looking at price comparisons as they are highly competitive and so willing to help.
If I am unsure of anything I don't hesitate to call the team as they are always so obliging. On this occasion a big thanks to Justin and Julian. Cheers from Rick
I am always nervous ordering things on line as I am old school and like to physically touch and see the product I am purchasing so I know 100% what I am purchasing. In this case my choices were limited due to being in Covid lockdown living in Melbourne. My Thule bike rack order was unfortunately delivered without all required parts in the box. The level of customer service I experienced from Justin to rectify the problem was exceptional.
Very impressed with the service.
Selected Roof Rack Store as I found it easier to navigate their website for information than the competition.
Since there was some complexity I spoke to several staff over 2 or 3 days while I sorted out what I needed. All were pleasant, knowledgeable and very helpful.
Once I ordered, one component was out of stock so they contacted me very quickly to let me know so I could source elsewhere. The items in stock were then delivered within 24 hours.
An issue with one minor part required a replacement but the email I sent late on a Sunday night abo...
Thule T2 pro xt
Attended the store - very helpful with seeing the product and shown the features. Was able to make up my mind straight away
Easy to deal with and assisted with different plate holders to go with the bike carrier
Very happy with the product
My model car had two different rails and the wrong fitting came. The roof rack store found the correct ones for my car and with many emails kept me informed. I sent back the incorrect fitting and they refunded more than the postage cost. They were very helpful and now I will have the perfect racks for my car now. I would recommend them to anyone who wants great quality roof racks.
Rocky Mountain BackStage bike rack
Found rack online easily after seeing one in the flesh out bush. Sufficient info and pics to proceed with purchase. Couple email inquiries and phone calls sorted my queries. Delivered from Syd to Tsv 4 days. Tracked. Out the box easily fitted. Works as it should. Good value I think. $12k worth of bikes on there. Confident it will do the job.
Products are fantastic and delivery is pretty quick! We are kept informed and cannot fault roof rack store.
To find what we wanted was super easy and then learning we needed to buy another item to go with what we brought was super easy as on the item we purchased it states the recommended item To go with it if needed - also provided the product numbers etc so I knew exactly what to look for.
We purchased the 4bike carrier and then the number plate holder, I struggled a little with the bike carrier as I believe the instructions in the booklet could be a little better done, and So far the number plate holder is pretty straight forward.
Our delivery was super quick, communication was great and again I cannot fault these guys.
- Verified customer
I enquired about a RockyMounts bike carrier on a weekend, received emails immediately, and placed the order which was dispatched on the Monday. Seven days later it was delivered to my WA address.
Excellent product, very competitive price, rapid communication and delivery.
Questions & Answers
Where do I start with deciding which roof rack to buy?
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
RRSRoof Rack Store Australia
You can also use the guide on our website;
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