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Roof Rack Store Australia

Roof Rack Store Australia

5.0 from 45 reviews

Reviews

(44)
(1)
(0)
(0)
(0)
  • Product Quality
    4.9 (35)
  • Return Claim MadeYes (1) · No (37)


TimE

TimESouth West, WA

  • 2 reviews

The best online purchase experience EVER!

published

The Thule Racks arrived with no keys; these guys moved mountains to sort it out. No blame; just made it right. Then, it turned out one of the lock-barrels was a different key; again AJ and his staff went out of their way to sort it out. This, despite us being on opposite sides of the continent! Cannot recommend the company highly enough; 6 stars for customer service!

Product Quality
Return Claim MadeYes
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Tim!
Aj @ Roof Rack Store


Chris B

Chris BGreater Melbourne (Metropolitan), VIC

Terrific Customer Service

published

Ordered my Thule roof racks for my Mini given it was the best price in the market.

When my item wasn’t delivered by the courier company, Leigh stepped in and handled the situation. He was understanding and communication was exemplary. Will definitely shop at roof rack store for all my roof rack, bike racks and accessories in future. You can’t beat amazing customer service. Highly recommended

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Chris, Thanks for the purchase and the kind words. Look forward to helping you in the future. Regards, Leigh @ Roof Rack Store

Christopher D.

Christopher D.Illawarra, NSW

Great Service

published

I needed new legs for my Rhino Rack bars to fit our new car. A quick phone call to the store to confirm the correct item, then I did the order online yesterday. This item turned up today - within one day, and I live in the Southern Highlands!!! The legs fitted perfectly onto the bar. Excellent service, thank you.

Product Quality
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Christopher!
Aj @ Roof Rack Store

Francois

Francois

  • 3 reviews

Super fast and excellent customer service

published

Ordered Whispbar roof rack for Mazda CX5 online. Also added a car key safe lock for my car keys when I Items were cheaper than most other providers, and free delivery. Order placed on Thursday 1.50pm. At 2.30pm, got a phone call from one of their staff telling me they're offering to substitute the car key safe with a better one as they had just run out of the one I ordered (stock said they still had one but they couldn't find it). Friday 1pm, both items delivered. Haven't installed the roof bars yet but thought it'd be worth praising the speed and customer service of this company! Highly recommended! Thanks again guys!

Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Francois,
Thanks for the review! Let me know if you have questions installing the racks.
Regards,
Aj @ Roof Rack Store


Keith Williams

Keith WilliamsRichmond-Tweed, NSW

Efficient Customer Service & Extremely Prompt Delivery

published

I found the Sales Staff to be most helpful & informative prior to the purchase of the Rockymount Backstage Swingaway Bike Carrier. The item was delivered to my home on the far north coast of NSW within 2 working days which I find most extraordinary. This product I ordered arrived in sturdy packaging & in undamaged condition. The product is exactly as was advertised and will be ideal for my application. I would definitely recommend purchasing items from The Roof Rack Store.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Keith
Thanks for the review!
Aj @ Roof Rack Store


Martin

MartinSydney, NSW

  • Verified customer

I order a wingbar over my morning coffee and it arrived before lunchtime

published

I found what I was looking for on the website in 2 clicks, paid for it within 2 minutes and it arrived 3 hours later. I couldn't be happier. Thanks.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Martin
Thanks for the review!
Aj @ Roof Rack Store


Warren R.

Warren R.Sydney, NSW

  • 2 reviews
  • Verified customer

Very quick delivery

published

I ordered a 3 bike carrier on Christmas eve and it was delivered the next working day. You could not ask for more during what is obviously a very busy time.
I knew what I was after and found ordering this very easy on their website.
This will certainly be a site to visit next time when after bike accessories.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Warren
Thanks for the review!
Aj @ Roof Rack Store


justin_andersen

justin_andersenSouth East Queensland, QLD

No fuss

published
Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Justin :)
Aj @ Roof Rack Store

Brilliant customer service

published

The staff here went way above and beyond to ensure that I received my order in quick time. Communication is great. I highly recommend and will order from here again.

Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Mick,
Thanks for the review and the support!
Regards - Rob

JJJ

JJJGippsland, VIC

  • 2 reviews

Very good carrier.

published

Very pleased. Ordered Monorail 2 Bike Carrier on-line from regional Victoria and it arrived in 3 business days. Easy to assemble, with good instructions and well packaged hardware included. Great design, and seems to be very well engineered. Look forward to using it.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the 5 stars JJJ. Regfards, Leigh @ Roof Rack Store


prforbes

prforbesGreater Melbourne (Metropolitan), VIC

Thule reliability and supply

published

I had Thule EVO bars on my previous vehicle and was extremely satisfied with them - I purchased a new Prado and without haggling about price, I was able to purchase from Roof Rack Store for $50 less than any of the opposition suppliers. That is what I call a bargain! many thanks to Roof Rack Store and I will be recommending them to my friends in need of roof bars.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review and the recommendations. Don't forget our free shipping too! Regards, Leigh @ Roof Rack Store


Great Service

published

Having shopped around, this was the second time I've used The Roof Rack Store. When I turned up, they fitted the accessory on the spot. Took no time at all and was back on the road in under 30mins. Nice & Easy.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Michael
Thanks for the review!
Aj @ Roof Rack Store


Frank P.

Frank P.Sydney, NSW

Top quality service and professional advice

published
Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Frank, Thanks for the return business and the review. Much appreciated! Regards, Leigh @ Roof Rack Store


Amy

AmyDarwin, NT

Yakima Holdup 2 bike carrier

published

Firstly the team at Roof Rack were amazing, I live in Darwin, ordered on the Tuesday had it by the following Monday. The item itself is great too - once you have used it a few times it is super easy - very happy as loading and unloading the bike in the rear of the car was very frustrating. My only concern is the plastic components of the carrier -Darwin is a harsh climate so it will be interesting to see how long it takes before they start to perish.

Product Quality
Return Claim MadeNo
3 comments
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Amy! Darwin is a harsh climate, so keep us informed with any perishing.
Aj @ Roof Rack Store

Amy
Amy

No worries AJ. I park undercover at home and for work so hopefully that will extend their life.

Roof Rack Store Australia
RRSRoof Rack Store Australia

That will help alot Amy. Yakima have a Lifetime warranty, however most products benefit from being undercover.

Brendan Back

Brendan BackRichmond-Tweed, NSW

Amazing customer service!!!

published

Rob was incredible, he truly went above and beyond to help in getting me a rare / discontinued part for my roof racks. Its not that common to get such good service these days..., cheers guys : )

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Brendan!
Aj @ Roof Rack Store

Greg Molony

Greg MolonyIllawarra, NSW

Yakima Bike Carrier

published

Purchased Yakima Holdup 2 online from Roof Rack Store, very happy with quick and efficient service and very expedient delivery. I also had to purchase a replacement part that I broke and this was sourced with the same expediency. Highly recomended!

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Greg!
Aj @ Roof Rack Store


Ashley C.

Ashley C.

  • 2 reviews
  • 3 likes

Happy Buyer Who will probably be back

published

Great communication overall. I was very well informed by knowledgeable staff before the purchase. The shipping is also super smooth. Took only 4 days to reach to Perth WA. Love the roof racks on my car. Can't wait to install the Roof Top Tent.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Ashley,
Thanks a lot for the review. Enjoy the view from your new roof top tent! Regards, Leigh @ Roof Rack Store


Great service!

published

Purchased Thule cross-bars and a bike carrier. Easy to deal with, well priced and great service including super fast response for a spare part I needed a year later. Would definitely recommend.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Carl!
Aj @ Roof Rack Store


Mike Gray

Mike GraySydney, NSW

Thule Bike Rack Purchase

published

The Roof Rack Store are great people to deal with. Very helpful and most importantly the Thule Bike Rack I bought from them operates really well, exactly as they said it would. The rack arrived within a day or 2 of my purchase over the phone with Leigh.
We are very happy with our purchase. We had a small issue with a part which Leigh was able to get Thule to replace, which was delivered to my home within a few days.
I really like dealing with organisations who back their products and their own brand, which is what The Roof Rack Store did. I would recommend them to anyone looking for a bike or roof rack.
Mike Gray
Cronulla

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Mike,
Thanks for the review. Appreciate the feedback. Regards, Leigh @ Roof Rack Store


  • Verified customer

Super fast delivery

published

Ordered parts for two bike carriers and they were here in three days from order. Right parts, good price and no hassles. Will definitely use Roof Rack Store again. Thanks.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Jack
Thanks for the review!
Aj @ Roof Rack Store


Page 1 of 3

Questions & Answers

Kathy

Kathyasked

Where do I start with deciding which roof rack to buy?

1 answer
Christopher D.
Christopher D.

Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.


Get an answer from our members and Roof Rack Store Australia representatives

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