The best online purchase experience EVER!
The Thule Racks arrived with no keys; these guys moved mountains to sort it out. No blame; just made it right. Then, it turned out one of the lock-barrels was a different key; again AJ and his staff went out of their way to sort it out. This, despite us being on opposite sides of the continent! Cannot recommend the company highly enough; 6 stars for customer service!
Terrific Customer Service
Ordered my Thule roof racks for my Mini given it was the best price in the market.
When my item wasn’t delivered by the courier company, Leigh stepped in and handled the situation. He was understanding and communication was exemplary. Will definitely shop at roof rack store for all my roof rack, bike racks and accessories in future. You can’t beat amazing customer service. Highly recommended
I needed new legs for my Rhino Rack bars to fit our new car. A quick phone call to the store to confirm the correct item, then I did the order online yesterday. This item turned up today - within one day, and I live in the Southern Highlands!!! The legs fitted perfectly onto the bar. Excellent service, thank you.
Super fast and excellent customer service
Ordered Whispbar roof rack for Mazda CX5 online. Also added a car key safe lock for my car keys when I Items were cheaper than most other providers, and free delivery. Order placed on Thursday 1.50pm. At 2.30pm, got a phone call from one of their staff telling me they're offering to substitute the car key safe with a better one as they had just run out of the one I ordered (stock said they still had one but they couldn't find it). Friday 1pm, both items delivered. Haven't installed the roof bars yet but thought it'd be worth praising the speed and customer service of this company! Highly recommended! Thanks again guys!
Efficient Customer Service & Extremely Prompt Delivery
I found the Sales Staff to be most helpful & informative prior to the purchase of the Rockymount Backstage Swingaway Bike Carrier. The item was delivered to my home on the far north coast of NSW within 2 working days which I find most extraordinary. This product I ordered arrived in sturdy packaging & in undamaged condition. The product is exactly as was advertised and will be ideal for my application. I would definitely recommend purchasing items from The Roof Rack Store.
- Verified customer
Very quick delivery
I ordered a 3 bike carrier on Christmas eve and it was delivered the next working day. You could not ask for more during what is obviously a very busy time.
I knew what I was after and found ordering this very easy on their website.
This will certainly be a site to visit next time when after bike accessories.
Tries to get some S18W Whispbar in black and K450 mounting brackets and needed them before a road trip in four days time... despite the distributor being in Brisbane nobody had them and everyone wanted to get stock from Sydney but couldnt promise they would be here on time... one even tried to up their price from online $399 with free Australia wide delivery by an additional $78 noting my urgency... luckily I found Roof Rack Store Australia, could not have been more helpful, checked they had stock, took my order at 3pm, checked I had their conf...irmation email, order picked up within an hour and delivered from Sydney to Brisbane by 1pm the following day... professional service to a tee... thanks very much, will be my go to store for anything they stock.
Very good carrier.
Very pleased. Ordered Monorail 2 Bike Carrier on-line from regional Victoria and it arrived in 3 business days. Easy to assemble, with good instructions and well packaged hardware included. Great design, and seems to be very well engineered. Look forward to using it.
Thule reliability and supply
I had Thule EVO bars on my previous vehicle and was extremely satisfied with them - I purchased a new Prado and without haggling about price, I was able to purchase from Roof Rack Store for $50 less than any of the opposition suppliers. That is what I call a bargain! many thanks to Roof Rack Store and I will be recommending them to my friends in need of roof bars.
Top quality service and professional advice
What I loved most about the Roof Rack Store, when looking for a quality eBike carrier, was the initial awesome professional advice they provided over the phone and then followup demonstration at their store. I really appreciated the staff showing me several different bike carriers and how they worked as none of the other sellers I went to had demonstration models available for testing. This demonstration made it very easy for me to make a good informed choice and purchase the product that best suited my needs and one that's made transporting o...ur bikes so much easier. I've since been back for roof rack cradles for my ocean ski and again got the same good advice and purchased the product that best suited my needs - in this case it was cradles that were quick and easy to remove & also fitted my existing rack.
Yakima Holdup 2 bike carrier
Firstly the team at Roof Rack were amazing, I live in Darwin, ordered on the Tuesday had it by the following Monday. The item itself is great too - once you have used it a few times it is super easy - very happy as loading and unloading the bike in the rear of the car was very frustrating. My only concern is the plastic components of the carrier -Darwin is a harsh climate so it will be interesting to see how long it takes before they start to perish.
Yakima Bike Carrier
Purchased Yakima Holdup 2 online from Roof Rack Store, very happy with quick and efficient service and very expedient delivery. I also had to purchase a replacement part that I broke and this was sourced with the same expediency. Highly recomended!
Happy Buyer Who will probably be back
Great communication overall. I was very well informed by knowledgeable staff before the purchase. The shipping is also super smooth. Took only 4 days to reach to Perth WA. Love the roof racks on my car. Can't wait to install the Roof Top Tent.
Thule Bike Rack Purchase
The Roof Rack Store are great people to deal with. Very helpful and most importantly the Thule Bike Rack I bought from them operates really well, exactly as they said it would. The rack arrived within a day or 2 of my purchase over the phone with Leigh.
We are very happy with our purchase. We had a small issue with a part which Leigh was able to get Thule to replace, which was delivered to my home within a few days.
I really like dealing with organisations who back their products and their own brand, which is what The Roof Rack Store did. I would recommend them to anyone looking for a bike or roof rack.
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