Thule Bike Rack Purchase
The Roof Rack Store are great people to deal with. Very helpful and most importantly the Thule Bike Rack I bought from them operates really well, exactly as they said it would. The rack arrived within a day or 2 of my purchase over the phone with Leigh.
We are very happy with our purchase. We had a small issue with a part which Leigh was able to get Thule to replace, which was delivered to my home within a few days.
I really like dealing with organisations who back their products and their own brand, which is what The Roof Rack Store did. I would recommend them to anyone looking for a bike or roof rack.
Great product. Reasonable instructions. It seems to be well made.
Reasonable instructions. It seems to be well made and solid. We look forward to many years use. We do not have to lift our bikes so high and we can open our hatch back with the bikes fitted very easily.
finally delivered the right product.
great online shopping experience, great product/s.
Company shipping experience not great. Sent completely different product first time round.
Company can review their processes or people responsible to get the right product (as per order) sent the first time.
great after sales service to resolve the problem.
Excellent after sales service
The initial online purchase was easy to navigate and very clear on all details around the rack I was purchasing and It arrived at my door surprisingly quickly. After about 14 months I had a problem with the rack. It only took two emails to the roof rack store for the issue to be rectified and a new rack component to be shipped. Absolutely recommend these guys for both initial purchase and then standing by their product after 14 months... will not hesitate to recommend them. Just put it in your basket and hit that buy button, you will not regret it.
Over the last 7 years I have been purchasing all me car travel accessories through the Roof Rack Store for more than 1 vehicle. Since the start I have always compared prices to find that they are the most competitive around cost and provide a very high level of customer service based on their extensive knowledge. Just recently I was looking for a Bike rack for my vehicle to find that they able to provide me the most competitive price on the market. Keep up the great work Guys.
Bought a Thule bike rack. Ordered it on line on Tuesday and it arrived at Geelong in Victoria on Friday from Sydney! Rang the store to enquire about delivery and they answered all my questions promptly. It is always the after purchase service that defines one business from the rest and Roof Rack Store were great with very competitive prices. Will but again soon as will need roof racks. Thanks.
Couldn’t be happier with the products Leigh and the team provided. This is the second time l have ordered off them and being in Melbourne was no issue as their delivery service is great.
Great to find a company so customer focused
Excellent service. The go to place for roof racks and all the bits needed !!!
Website is informative. Easy to find what is required and if in doubt, just gave the guys a call and very helpful. Shipping is also very prompt. Installation service offered.
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