desperately needed and duly delivered!
The key to my Yakima click fold bike rack broke. Originally purchased from RRSA back in 2018 so I dropped them a line with the key No. after scouring the web and not finding a match. Within a week the duplicates arrived and I can now remove the bike rack from my tow ball :)Show details
After a horrible experience with another company two days before our family holiday, the team at Roof Rack Store went far and above expectations and had me sorted straight away and saved our trip. The professional approach and second-to-none customer service has been a wonderful and refreshing surprise. 10/10
Roof racks and roof bin
Firstly I shopped around for best price and also I check for how I’m treated. The response from Justin was prompt and he answered all my questions patiently as I had no idea what I was doing . He was easy to chat with and gave me options about the exact products I could use for my car and would work with my schedule for installing. I went into their business and the guys were fantastic. Very easy to understand that I had no idea so they patiently showed my how to remove and install. I did get responses from other places but chose Roof Rack Store because of the way I was treated which was extremely comfortable. I would 100% recommend these guys and when needed won’t hesitate to buy from them again. Thanks for your excellent service!Show details
Very good people and always helpful no.1
Excellent service people friendly always helpful very professional very good.Show details
Very helpful advice
Roof Rack Store Australia has provided some very helpful advice and options for me to consider regarding finding the right fitting for a bike carrier. They have been very responsive to my queries and I am really happy to have finally worked out some of the better solutions to my situation with so many constraints concerning weights, tail gate clearance and so on. Well done.Show details
Thule bike rack straps
Great service and prompt reply from Justin.
He always attends to my emails promptly.
VW caddy maxi
Very helpful , Happily did a search for my specific requirements and super competitive price .Show details
Website was easy to navigate and the product was shipped and delivered quickly.Show details
Great and prompt customer service!
The dispatch of my order alone was incredibly fast (having an AUS post tracking number in less than 12hrs). When I received my package it was missing a few bolts and spacers to the manufacturers fault not the distributor. I emailed after hours on a Tuesday and had a reply before I woke up the next day saying those missing pieces will be express posted to me ASAP.
One of the quickest turn arounds without any fuss or back and forth communication.
Very easy process
I had mistakenly thrown my keys out for my roof rack lock
I gave my code for for a replacement and had it replaced in 48 hours
Fantastic service and no fuss
Thule tow ball
Arrived two days after I ordered it. Comparably priced but much quicker delivery than other providers.Show details
Enquiry of T16 Prorack fitment to an Isuzu MUX
An electronic enquiry was posted to check the suitability of a set of T16 Probars off a previous vechile to my new Isuzu MUX.
The reply came within an hour with the appropriate mounting kit but to check the overall width as the current listing of T17 had the bars some 137mm wider than the T16.
A quick sanity check sees the bars are wide enough to fit the new Isuzu solid rail system and an a subsequent order has been placed.
Excellent customer service
I ordered a Buzzrack e Scorpion bike rack, which was dispatched on the same afternoon. Unfortunately it arrived damaged due to rough handling in transit from Sydney to regional Victoria. I emailed with photos of the damage. A replacement rack was sent out immediately, express, with an apology and the store arranged to pick up the damaged one, which I had reboxed and labeled with the provided return postage label. The new one was extra well packaged and the courier had clearly got the message as it was carefully placed on the porch.
Very prompt product information
I emailed a question on a listed product and heard back within 30 minutes with an expert responseShow details
Fabulous customer service
After calling to confirm items were in stock the warehouse team got the order out within hours and the items arrived in Melbourne the day after I ordered! Great service!
Questions & Answers
Hi we need a roof rack and ladder to fit a 2010 Toyota commuter high roof LWD Bus.
Do you have anything available?
Morning Mick. Thanks for the message. No, we don't have racks very sorry for the high roof commuter. Maybe try a 4WD store to see if they have anything available. Cheers, Justin.
Where do I start with deciding which roof rack to buy?
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
You can also use the guide on our website;
Get an answer from our members and Roof Rack Store Australia representatives
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