Horrible product and waste support team, do not waste you $1000.00 for this useless product.
Not working , No response from the support team,Rotis are not fresh.There are lots of design flaws ... I made myself fool by buying this and want to warn you all.. every roti lover out there to stay away and save yourself from being food trapped by marketing gimmicks...
Purchased in September 2019 for $950.00.
- Verified purchase
Help yourself don't buy and dont get fooled! save yourself & Money
There are lots of design flaws ... I made myself fool by buying this and want to warn you all.. every roti lover out there to stay away and save yourself from being food trapped by marketing gimmicks...
The company want to attract first time customer with lucrative marketing and then make money by fooling them with an unusable product.
I followed this company as interested in concept from the day they gave a demo 12 years back in one of the Singapore university as a start-up with an innovative idea... and I been a customer now and feel cheate...d with failed/half cooked innovation. This is just an unfinished blueprint .. doesn't work and the founders spend time and as the investors spend money .. they decided to market it better and make the money out the non-functional unfinished bule print which is not worth to call comprehensive product in any which way. Support is horrible.. you can never reach them.. they will reach you on their convenience with clear statement of "we can not support you" for everything. you will not get any proper roti it will struck every time. Order delivered after 5 months.. Well....I can write 100 pages feedback on every point but at the end.. the point is clear..what all i want to say is "Save yourself and don't buy.. don't fall in the trap of marketing and videos .. no eatable roti's that will ever come out of this rotimatic".
Purchased in January 2019 for $1,300.00.
Worked for 1.5 years. Broken now. Poor Support
I have owned the rotimatic for 20 months now. It is a good product while it worked but over the last few months I have been having a lot of trouble with it - Rotis get stuck on the pan and come out uncooked very often. Also my vertical tray has got rust on it. My biggest issue is with their support. It is poor. You will be shifted from one support person to another all the time. All they do is push "some" remote changes and wait for problem to disappear automatically. No one really attends to you. It is a super expensive product for such a limited life. Won't recommend.
Purchased in October 2017 for $1,200.00.
We purchased this product with much enthusiasm. It was designed to reduce our effort & time.I am sorry to say this machine has proved us wrong and needs constant attention , supervision & assistance . The dough getting stuck is a constant issue with wastage, as you can't use the same. It needs to be discarded for the machine to get on its mode. For making 5 Rotis, you land up wasting an extra 3 dough (ie 5 Rotis= 8 dough) . The rotimatic company is showing maths of saving which is a bluff .
Purchased in May 2018 for $1,500.00.
The product is really bad.
The maintenance is too high. Requires frequent cleaning. Many times the dough just comes out of the machine without making the roti. Waste of money. Also, the customer service provided by rotimatic is disgusting. They are not ready to to accept a return and give a refund. Very unhappy
Purchased in February 2019.
- Verified purchase
Superb, excellent, fantastic. I am in awe.
Who needs a wife if you have Rotimatic!!!!!!!!
These innovations make differences in the life of a common man like me.
Best tech ever, best rotis ever and nobody has to sacrifice energy, time and effort for making rotis anymore.
If you want to enjoy Garma Garam rotis TOGETHER then look no where else.
I am the most satisfied customer.
Purchased in March 2019 for $1,285.00.
Made our life so easy!
We bought it last year and its amazing. Works like a charm and the support center is very helpful and prompt. Its really good value for money. I am glad we never buy rotis from outside and we have no stress of cooking since we got rotimatic.
Purchased in October 2018 at Zimplistic for $1,129.00.
Does the job
Bought Rotimatic about 8 months ago. Reason of the review being so late is wanted to wait and see how it performs. So, we are 2 adults and 2 kids who typically eat rotis 3-4 times a week minimum. It is not the Gujarati thin roti, but more like 2-3 Gujarati roti equivalent. so few observations post the usage
1.Price- I basically didn't buy The latest Apple phone and spent the money on this. I personally think it's worth it. Base price is 1000USD +shipping+ import duty.
2. Noise- it is loud .. may be equal to a vaccum cleaner or a printer but I...
Purchased in August 2018 for $1,400.00.
I bought the machine in aug 2018. The machine worked well for just 1 month and there after it has being issues one after the other. I also found that the kicker was a damaged piece after a month after I bought it. I waste more than 1 hour just making 10 roti which I could make manually in half the time. I have requested the machine be taking back but I was told this can't be taken back after a month. The customer service representative just keep pushing some software patches that makes the machine work even more horribly.
Please don't buy this machine ever.
Purchased in August 2018 for $1,500.00.
Rotimatic machine-appear like faulty machine
I have purchased last year with great enthusiasm. worked for few months. stopped working exactly at 13th month. contacted customer care and sent video of fault. contacted next day advising of replacement of machine. asked about fault of machine. Nobody knows how to troubleshoot or rectify. just sent mail advising replacement cost of 599 US dollars including 2yr warranty again. I am doubtful that such a machine will finish its lifetime in just 12 months. I am scared to pay some more money to buy again. Be careful and check with other owner experience before buy. especially those who have used for more than a year
Purchased in September 2017 at Singapore-online store- rotimatic .
- Verified purchase
Horrible customer service
I typically do not write product reviews and have a high tolerance, but there is a need to speak up for this one.
If you are considering to purchase a Rotimatic, my honest advice to you is do not waste your money. You will only enjoy the machine as long as the warranty lasts and after that it is a guaranteed downfall.
We purchased it right after the promo.
Our expectations went downhill pretty quickly.
Here are the ongoing issues we have had :
1)The machine works sub-par and would stop multiple times even while making 10 - 15 rotis.
2) multiple problems with dough with having to throw out 40% of the dough....
Purchased in May 2016 for $999.00.
It works, fresh roti's daily, quality product.
I have been wanting to get this machine for over a year now. But being this expensive and so new into the market, I wanted to ensure it was fully tweaked before purchasing.
Reading reviews here, I was extremely confused. I didn't know if it was worth buying or not. Even CNN reviewed this product 3 out of 5. So I held back.
One thing for sure, I really wished to have fresh roti's made almost daily. My body started to reject lebanese bread which is all I could get from local supermarkets. My wife and I just didn't have the time to keep making ...roti's. So despite all the bad reviews and such expensive price, I decided if it can make roti's and is 90% consistent at it, I'll be happy enough. One thing I did do was purchase the machine with 3 year warranty extension. As long as it lasts 3 years for this price, I'll be satisfied. So purchased it, and it arrived within 5 days. Sales and Support have been informative. Unpacking and Installation was pretty easy. I ensured I watched all videos on how to install and maintain the unit properly. Initially, I didn't have the recommended atta brand. But that's all I had so I tried it. And it worked like a dream, but after about 20 roti's the just kept getting stuck. I cleaned the whole unit, but kept getting stuck. I was so confused as to why this was happening. In the end I got the recommended Atta and since then I've made 655 roti's with only 3 errors!
Purchased in January 2019 for $1,500.00.
This is a terrible product - cheating at its height!
This is a terrible product. So expensive and comes with a one year warranty only. Once the warranty expires the machine does have a bug or something, like others in the reviews suggest, that makes the machine stop working. They ask you to pay another 600 USD for extended warranty. I am sure this is not only happened to me but happening to may of us. Its a ploy to loot money on an ongoing basis. Needs to be addressed by a systematic complaints process. Cheaters!!
Purchased in January 2018 for $1,300.00.
Dont buy, because right after your warranty expires machine will stop working and then their masters
Don't get fooled and buy because every year you will be paying extended warranty cost or your machine will stop working right after warranty expires then their masterstroke comes and they ask to pay you $600 for replacement.
I went through all emotional stress and unbearable customer service response after warranty expires and machine stops working.
It took a whole year for them to set it right
Bought the Machine dec 18 and now it wouldn't heat up. Used it for few months only. Now they say I need to buy the extended warranty to get it fixed.
It's not worth it. Too much time consuming. It's only good if it makes the roties right if not it's a nightmare.
crap, no site support, works for first 1000 rotis after that trouble starts.
not worth the price. its a throwaway after 4 months.
global support chat will not help anything. don't buy., this is a honest review, so fed up with so much of dough wasted every time. rotisserie are very saggy, you cannot eat them only buffalos can eat that rotisserie, makes loud sounds while making.
Very big machine but so far happy with it. Havent had any issues luckily. Does take a few mins to warm up , there after its quick and quite consistent except the first roti. Kids love it! Enjoy pushing the buttons to make their own roti anytime!!!!! Overall Im very satisfied
- Verified purchase
Machine is okay as there is no competition but company is terrible!!!
3 stars, inconsistent rotis everytime, have been using for more than a month but the machine is still learning I guess and will keep doing so. Cheap plastic, have received a replacement of kneader section already as sharp plastic went into roti, luckily no injuries and an unauthorised payment of AUD $521.67 after making full payment, which I had to dispute through my bank and cancel my card.
So far, It is the biggest mistake made that cost me AUD $ 1422. This is why the company offers 10% for referrals to friends and buyers.
- Verified purchase
PLEASE STAY AWAY FRO THIS PRODUCT
We have purchased this product, and it stopped working good in the first week. Then we contacted customer care to fix it; first, calls didn't happen on time scheduled three times and all three time they missed the timing of the call.
Finally, call happened in the 4th attempt, and the guy who is handling is good. But he is limited with what he can do. He said he could have his technical team to look into this issue, and provides on the phone assurance it would not this issue would not happen again, but when asked how can you assure this he s...tarted talking like a fortune teller. The only thing we asked is given me an assurance that this would not happen again, either by giving an extended warranty or send us an email with those statements. He is very reluctant to do so. I support all this new technology, but the way this product failed in the first few weeks and customer care asks us so many questions when the policy says get full refund within 30 days and no question asked, then they make statements this issue would not happen, when ask them please confirm in mail they say it is not possible. PLEASE STAY AWAY FROM THIS
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Questions & Answers
I have seen a mixed review. Anyone using the machine more than a year? Can you please recommend should I buy or not?
does the extended warranty cover the unit , if thermal fuse fails? are there any charges associated with that unit repair/ unit replacement/ spare replacement?
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