Rotimatic Automatic Roti/Chapati Maker Machine

Please avoid this company, as they feel quite dodgy. I paid for a product and was told to wait three months for it to be manufactured and delivered. After three months and multiple follow-ups, I was told the order was delayed with no confirmed new delivery date. Because they don’t pick up phone calls, I messaged their customer support team… Read more

numerous times. They finally agreed to a refund and told me to wait 30 business days—after which, no refund arrived. It has now been two months past those 30 business days, and despite at least 20 follow-ups, all I get is an AI chatbot repeating that my experience is "unacceptable" and that my request has been "escalated." That is the extent of their support. To make matters worse, a friend of mine who ordered the product well before me actually received it, but it stopped working after two months. They had to send the machine back, and it has now been six months with no replacement or reply. If anyone is thinking of buying from this company, please do your due diligence and steer clear.

I placed an order in April for parts for my rotimatic, which has not yet been delivered. No response from customer service even after multiple follow ups. They take your money in an instant but cannot fulfil the orders or even bother to reply. It's businesses like these that break the trust of their customers. Do not buy from them. Show details

I believe this was a complete fraud. I placed an order from Australia about 3 months ago, but only received it after a delay of around 3 months. From the very beginning, the product did not work at all. I have been trying to contact the company,… Read more

but there has been no response through any channel. It’s extremely disappointing and frustrating. I really wish I had checked the reviews beforehand.

I ordered the Rotimatic Next in November 2025 for around AUD $2,200, with a promised delivery timeframe of 6–8 weeks. By the end of January, I had still received nothing. After contacting customer support, they offered $100 cashback and a one-year… Read more

extended warranty due to the delay and assured me that a tracking number would be provided shortly. Two weeks passed with no update. I reached out again, and even after three and a half months from the original order date, there was still no clear information about my shipment.

When I finally decided to cancel the order, it took almost four days and multiple emails just to process the cancellation. It has now been two weeks since cancellation, and I still have not received my refund. To make matters worse, I received an email about the next installment being charged to my card.

This has been a terrible experience from start to finish. When a company charges a premium price, customers expect premium service. Unfortunately, the customer support was extremely disappointing and the entire experience felt very concerning.

I would not recommend spending your hard-earned $2,000+ on this product given the lack of communication, delays, and refund issues. If I could give zero stars for service and support, I would — but one star is the minimum allowed.

after 3 yrs of use i can say that Rotimatic is the ultimate solution for indian homes. However some planning for maintenance and upkeep goes a long way. It would be fair to say that most reviews will fail to acknowledge this requirement of upkeep of the machine cleaning maintenance timely replacement of consumable parts and give it bad rating… Read more

and reviews.

I was also confused at the time of my purchase after reading many reviews that that were mixed in the end I want to make anyone deciding on purchasing rotimatic to ask themselves if they are good at following instructions and maintaining gadgets. They should definitely go for it.

However if you are someone with a personality that just doesn't get it and want it to function no matter what because you paid for support.

then you should definitely stay away from this machine it will never be a happy replacement for you.

Happy with the purchase so far, it has become a very important device for us – I was skeptical about buying this for years, but I finally took the plunge a couple of months ago. Here's a balanced look at its pros and cons: Pros: - Absolute time saver - Both my kids love the rotis it makes and they themselves make rotis whenever they want too - You get fresh rotis any time - My wife is more relaxed, knowing she doesn’t… Read more ·  1

have to worry about making enough rotis or feeling guilty if the kids are hungrier than expected. If you usually make rotis, you'll appreciate this even more. - Cleaning takes 30 seconds, just brush off excess flour an pop 3 parts into dishwasher. - When we had guests, kids volunteered to make rotis, it's fun to make and watch (at least till novelty wears off). - Like the taste

Cons: The machine is well-built, but the software needs serious improvement. Here’s what I experienced. On the very first use, it was no easy task to get it to make rotis. Had to reach out to support on their app to get it sorted. Here is what happened: 1: Machine refused to take any water ending up with mess of dry flour inside the machine. Anti-climax for all of us waiting and watching for first roti to come out. It kept complaining that flour is blocked or something whereas real problem was related to water. Had to use advanced cleaning cycle to probably prime water pump for first use.. This should have been in instructions OR machine should have been programmed to prime itself on first use. After that initial glitch, we never had a problem though. 2: Machine refuses to start with power button. This is a capacitive touch button. Had a chat session with support and they suggested tapping power button followed by tapping 4th button from left. This starts the machine every time! Again a software issue that shouldn't have been there. 3: Wifi connectivity is hit and miss. It will connect sometimes and not most of the times. But you don't usually need wifi unless you are looking for a new brand of flour I suppose. 4: App was showing random warrantee periods. I contacted their support and was told that there is an issue with their database and they are fixing it. According to the app, my 2 month old machine is already out of 1 year warrantee! I had purchased the machine with 3 year extended warrantee. Again software issue that is easily fixable and shouldn't have been there. 5: Once novelty wears off, you realise it's noisy. We keep it in pantry room which has its own door to solve the problem. 6: Rotis get a little chewy if you keep them for later.

Overall: Happy with the purchase so far, it has become a very important device for us. Machine build quality and functionality is very good. It makes perfect rotis every time if you understand the quirks (i.e. how to turn it on consistently and quickly using sequence of buttons). It saves a lot of time and you get unlimited supply of rotis. Just because of negative reviews, I purchased maximum possible extended warrantee for peace of mind, hope I don't need to use it.

If you need a referral link, here is mine. It'll give you additional $25 off at checkout: https://rotimatic.com/products/rotimatic?utm_source=referralhero&utm_medium=link&mwr=user-4261

This is our second rotimatic and we thought we were upgrading. From order to now service the experience has been extremely bad. Our rotimatic developed an issue 2 months back and after constant follow-ups on theri AI tool. emails and even there is an email (Escalate to CEO) there is absolutely no response. And the new rotimatic is still under warranty! I would give them 'zero stars' if there was an option purely on lack of support. Show details

Buyers Beware: No response after multiple escalations. If I could give zero starts I would. I had high expectations for Rotimatic, but my experience with their customer support has been extremely disappointing. When my machine developed an issue, I spent hours trying to resolve it through their AI support system, which was unable to provide a… Read more

solution. After repeatedly requesting assistance from a live agent, I was told that a support representative would call me after 4:00 PM CST on June 18. No one ever called.

Since then, I have sent multiple follow-up messages and escalation requests, yet I still have not received a response from a live customer service representative. For a premium appliance that costs this much, I expected much better support. The machine itself is only as good as the support behind it, and unfortunately, when something goes wrong, getting help appears to be very difficult. The lack of communication, missed commitments, and inability to reach a live person have left me extremely frustrated.

I hope Rotimatic improves its customer service process and starts honoring callback commitments. Until then, potential buyers should consider not only the product but also the level of support they may receive if they encounter problems. People planning to buy this product please be AWARE!!!

Very disappointed.

Garbage, defective machine run by a fraudulent bunch of bhenchods who never respond to support calls. Check out the rotimatic issues facebook group for a little taste. Show details

Faulty Product & Ignoring Australian Consumer Law Very disappointing experience with the Rotomatic Next. The machine broke within less than a month of normal use while making rotis. The internal kicker has snapped and is now stuck inside the rear of the machine, making it completely unusable. This is clearly a major mechanical fault and not… Read more

something that can be fixed through basic troubleshooting. Despite contacting customer support numerous times, I have been repeatedly asked the same troubleshooting questions that I have already answered. No return label, replacement, or resolution has been provided. This is causing unnecessary delay and frustration. Under the Australian Consumer Law, products must be of acceptable quality, durable, and fit for purpose. A failure within such a short period clearly qualifies as a major failure, and I am entitled to a replacement or refund. Ongoing delays and refusal to act are not acceptable and do not comply with these legal obligations. If this matter is not resolved immediately by issuing a return label and confirming a replacement or refund, I will have no option but to escalate the complaint to the Australian Competition and Consumer Commission and relevant consumer protection bodies. I strongly advise others to reconsider before purchasing, given both the product quality and lack of after-sales support.

If you want, I can make an even more forceful version that directly threatens chargeback or Fair Trading NSW action.

I ordered a Rotimatic from Australia on November 28, 2025, paying around AUD $2,500. It wasn’t delivered even after 10 weeks, with no clear communication or updates. I raised a cancellation, which dragged on for weeks with still no refund. Customer service was the worst—no one seemed aware of the actual situation or took any responsibility. I… Read more

eventually had to raise a dispute with my credit card company to get my money back.

Based on my experience, Rotimatic feels like a scam. I would strongly recommend not getting into this until they are available through big supermarkets or reliable retailers.

Don't Fall for the Savings Trap Beware of this company. While they advertise great deals, they have serious problems with their machines. Although they offer a warranty, you cannot contact them through any means—there is effectively no customer service. If you're considering this product, I strongly recommend reading reviews from actual customers… Read more

who have used the machine. They can provide honest insights into the real issues you may face. This company is unreliable, and their lack of customer support makes the warranty worthless.

I purchased the Rotimatic Plus expecting a premium product with reliable support. What I received has been the complete opposite. Shortly after purchase, the machine developed issues. I contacted support and was told to replace the unit immediately. I followed their instructions in good faith. Since then, there has been no response, no update,… Read more

and no replacement.

I have sent multiple emails and messages. Not a single meaningful reply. No timeline. No ownership. Just silence.

This is unacceptable for a product in this price range. When a company asks a customer to take action, they must follow through. In this case, they have failed completely.

The most frustrating part is not just the faulty machine, it is the lack of communication. Delays can happen. But ignoring customers is not acceptable.

I am now left without a working machine and without any support. Based on this experience, I would not recommend the Rotimatic Plus to anyone. If after sales service matters to you, think twice before buying.

We ordered our Rotimatic back in November and were given a delivery date of 8th February. Unfortunately, the product was not delivered on the promised date. What is even more disappointing is the complete lack of communication. We have received no updates, no proactive explanation for the delay, and no response through chat or customer support… Read more

channels. When customers pay in full upfront, the least expected is transparency and timely communication. At this point, it feels like our money has been taken with no service provided. Delays can happen — we understand that — but ignoring customers is not acceptable. We sincerely hope Rotimatic improves its customer service and communication process because this experience has been extremely frustrating and stressful.

I have place order on 1 December 2025 for rotimatic plus and but yet not received my Product I am keep on doing email no respond also if I try to talk with some Other agent they says duplicate conversation and don’t reply further same. It is so frustrating. Does this happen with anyone? It says connect to cs. But they do t reply. I sm really worried about this. Also call them no reply I feel like scam! Show details

I don’t usually leave public reviews, but my experience with Rotimatic has been so frustrating and poorly handled that I feel the need to warn others. I have celiac disease, so this wasn’t an impulse purchase for me. I genuinely believed this machine would help me eat better and more safely. After a lot of hesitation, I finally spent the money… Read more

and placed the order.

The first issue was delivery. It took months to arrive, and when it finally did, it was delivered to the wrong unit number — even though I entered my address correctly. I only found out because my neighbor contacted me. While I was understanding about delays due to international shipping, this was still concerning.

Once I had the machine, things got worse. I was never able to use it even a single time. It kept throwing error messages, so I contacted customer support. I spent hours over several weeks going back and forth with them trying to fix the issue. They were unable to resolve it, and during one of their remote troubleshooting attempts, the machine actually short-circuited. At that point, it became a safety concern.

After waiting months for delivery and weeks for support, I was left with a machine that never worked.

When I asked to return it, they kept pushing discounts and replacement offers instead of processing the return. After everything that had already happened — especially the short-circuiting — I no longer felt comfortable bringing another machine into my home. It took multiple attempts just to get the return approved.

After I returned the machine, communication almost completely stopped. I’ve been trying for weeks to get updates on my refund. Most of the time, I get no response at all. When I do hear back, it’s vague messages like “someone will be in touch,” and then nothing happens. I’ve been passed between different people with no clear answers and no resolution.

What makes this even more unacceptable is that the refund delay has gone well beyond the timelines and commitments outlined in their own refund policies on their website. At this point, they have the product I paid for and they are still holding my money.

As of today, I have not received my refund.

When a company takes your money, takes back the product, ignores its own written policies, and refuses to provide clear communication, it starts to feel less like incompetence and more like bad faith. In my opinion, this experience borders on a scam and is incredibly concerning.

Even if there were legitimate processing delays, I would expect honest communication. That hasn’t happened. This entire experience has been a huge waste of time, money, and emotional energy.

I can’t even comment on the actual product performance because I never got the chance to use it. Based on my experience, I seriously question how genuine the overwhelmingly positive reviews online really are.

I would strongly caution anyone considering this purchase to think very carefully before spending their money.

Review for Rotimatic Next This is their newer version of rotimatic launched in 2025 or somewhere around then. I purchased this as a repeat customer , having had an awesome experience with Rotimatic classic for 8 years. Review for Rotimatic NEXT is: very poor quality. Either the company has become too successful by their expectations and does not… Read more

really care, or they launched the product without sufficient trials.

Key pain points: 1) Needs 2.5 GB bandwidth necessarily. Was not mentioned as a necessity on their sales/ order page. I have 5GB at USA home, and had to make new wifi connection, simply for this machine! 2) HORRIBLE customer Service. They were not really able to give me any pointers. The fact that you can't speak to anyone is just the pits. I had to interact with customer service, 1 whatsapp text at a time!! 3) Complete lack of User manual. The User manual gives absolutely no directions except for asking to scan the QR code on the unit's interface, and the QR code is not getting scanned due to wifi being higher than what they designed machine for. Quite a ridiculous design/ thought process, in this day and age 4) Most rotis are not fully cooked. Either the sides or part in between are uncooked 5) If the machine just finished making the last roti per initial count, and I needed to cook more rotis, it gets all confused and gets into some weird loop where it just keeps needing more time to warm up. It becomes dangerously hot near the machine. I have to manually unplug the machine lest it trip a breaker in the house. Sometimes it does not get into the loop, and still takes 3 more minutes of reheating, and then makes the additional count of rotis. The original model never had this problem. 6) No option to power off the machine except when the interface brings up the option 7) When i give a frowny face and i get the options to select what happened, no option for the following: 7a) for indicating split dough ball 7b) stuck dough ball (which is dangerous to retrieve in the NEXT design, so one has to fully shut off machine) 7c) roti came out as a cooked dough ball without any flattening

I have given a lot of details already. Plenty more that I can give. Totally unsatisfied user.