Rotimatic Automatic Roti/Chapati Maker Machine

I ordered a Rotimatic from Australia on November 28, 2025, paying around AUD $2,500. It wasn’t delivered even after 10 weeks, with no clear communication or updates. I raised a cancellation, which dragged on for weeks with still no refund. Customer service was the worst—no one seemed aware of the actual situation or took any responsibility. I… Read more

eventually had to raise a dispute with my credit card company to get my money back.

Based on my experience, Rotimatic feels like a scam. I would strongly recommend not getting into this until they are available through big supermarkets or reliable retailers.

I believe this was a complete fraud. I placed an order from Australia about 3 months ago, but only received it after a delay of around 3 months. From the very beginning, the product did not work at all. I have been trying to contact the company, but there has been no response through any channel. It’s extremely disappointing and frustrating. I really wish I had checked the reviews beforehand. Show details

Don't Fall for the Savings Trap Beware of this company. While they advertise great deals, they have serious problems with their machines. Although they offer a warranty, you cannot contact them through any means—there is effectively no customer service. If you're considering this product, I strongly recommend reading reviews from actual customers… Read more

who have used the machine. They can provide honest insights into the real issues you may face. This company is unreliable, and their lack of customer support makes the warranty worthless.

I ordered the Rotimatic Next in November 2025 for around AUD $2,200, with a promised delivery timeframe of 6–8 weeks. By the end of January, I had still received nothing. After contacting customer support, they offered $100 cashback and a one-year… Read more

extended warranty due to the delay and assured me that a tracking number would be provided shortly. Two weeks passed with no update. I reached out again, and even after three and a half months from the original order date, there was still no clear information about my shipment.

When I finally decided to cancel the order, it took almost four days and multiple emails just to process the cancellation. It has now been two weeks since cancellation, and I still have not received my refund. To make matters worse, I received an email about the next installment being charged to my card.

This has been a terrible experience from start to finish. When a company charges a premium price, customers expect premium service. Unfortunately, the customer support was extremely disappointing and the entire experience felt very concerning.

I would not recommend spending your hard-earned $2,000+ on this product given the lack of communication, delays, and refund issues. If I could give zero stars for service and support, I would — but one star is the minimum allowed.

Horrible customer service Horrible customer service, Product was ordered on July 31st, still not received, no response from customer service. Asked for cancellation and refund, no response Very poor service for an expensive product. Writing here as… Read more

no response from customer service Hoping someone has a solution, how do i get money back from these guys

ORDER#70384

I purchased the Rotimatic Plus expecting a premium product with reliable support. What I received has been the complete opposite. Shortly after purchase, the machine developed issues. I contacted support and was told to replace the unit immediately. I followed their instructions in good faith. Since then, there has been no response, no update,… Read more

and no replacement.

I have sent multiple emails and messages. Not a single meaningful reply. No timeline. No ownership. Just silence.

This is unacceptable for a product in this price range. When a company asks a customer to take action, they must follow through. In this case, they have failed completely.

The most frustrating part is not just the faulty machine, it is the lack of communication. Delays can happen. But ignoring customers is not acceptable.

I am now left without a working machine and without any support. Based on this experience, I would not recommend the Rotimatic Plus to anyone. If after sales service matters to you, think twice before buying.

We ordered our Rotimatic back in November and were given a delivery date of 8th February. Unfortunately, the product was not delivered on the promised date. What is even more disappointing is the complete lack of communication. We have received no updates, no proactive explanation for the delay, and no response through chat or customer support… Read more

channels. When customers pay in full upfront, the least expected is transparency and timely communication. At this point, it feels like our money has been taken with no service provided. Delays can happen — we understand that — but ignoring customers is not acceptable. We sincerely hope Rotimatic improves its customer service and communication process because this experience has been extremely frustrating and stressful.

I have place order on 1 December 2025 for rotimatic plus and but yet not received my Product I am keep on doing email no respond also if I try to talk with some Other agent they says duplicate conversation and don’t reply further same. It is so frustrating. Does this happen with anyone? It says connect to cs. But they do t reply. I sm really worried about this. Also call them no reply I feel like scam! Show details

I don’t usually leave public reviews, but my experience with Rotimatic has been so frustrating and poorly handled that I feel the need to warn others. I have celiac disease, so this wasn’t an impulse purchase for me. I genuinely believed this machine would help me eat better and more safely. After a lot of hesitation, I finally spent the money… Read more

and placed the order.

The first issue was delivery. It took months to arrive, and when it finally did, it was delivered to the wrong unit number — even though I entered my address correctly. I only found out because my neighbor contacted me. While I was understanding about delays due to international shipping, this was still concerning.

Once I had the machine, things got worse. I was never able to use it even a single time. It kept throwing error messages, so I contacted customer support. I spent hours over several weeks going back and forth with them trying to fix the issue. They were unable to resolve it, and during one of their remote troubleshooting attempts, the machine actually short-circuited. At that point, it became a safety concern.

After waiting months for delivery and weeks for support, I was left with a machine that never worked.

When I asked to return it, they kept pushing discounts and replacement offers instead of processing the return. After everything that had already happened — especially the short-circuiting — I no longer felt comfortable bringing another machine into my home. It took multiple attempts just to get the return approved.

After I returned the machine, communication almost completely stopped. I’ve been trying for weeks to get updates on my refund. Most of the time, I get no response at all. When I do hear back, it’s vague messages like “someone will be in touch,” and then nothing happens. I’ve been passed between different people with no clear answers and no resolution.

What makes this even more unacceptable is that the refund delay has gone well beyond the timelines and commitments outlined in their own refund policies on their website. At this point, they have the product I paid for and they are still holding my money.

As of today, I have not received my refund.

When a company takes your money, takes back the product, ignores its own written policies, and refuses to provide clear communication, it starts to feel less like incompetence and more like bad faith. In my opinion, this experience borders on a scam and is incredibly concerning.

Even if there were legitimate processing delays, I would expect honest communication. That hasn’t happened. This entire experience has been a huge waste of time, money, and emotional energy.

I can’t even comment on the actual product performance because I never got the chance to use it. Based on my experience, I seriously question how genuine the overwhelmingly positive reviews online really are.

I would strongly caution anyone considering this purchase to think very carefully before spending their money.

Review for Rotimatic Next This is their newer version of rotimatic launched in 2025 or somewhere around then. I purchased this as a repeat customer , having had an awesome experience with Rotimatic classic for 8 years. Review for Rotimatic NEXT is: very poor quality. Either the company has become too successful by their expectations and does not… Read more

really care, or they launched the product without sufficient trials.

Key pain points: 1) Needs 2.5 GB bandwidth necessarily. Was not mentioned as a necessity on their sales/ order page. I have 5GB at USA home, and had to make new wifi connection, simply for this machine! 2) HORRIBLE customer Service. They were not really able to give me any pointers. The fact that you can't speak to anyone is just the pits. I had to interact with customer service, 1 whatsapp text at a time!! 3) Complete lack of User manual. The User manual gives absolutely no directions except for asking to scan the QR code on the unit's interface, and the QR code is not getting scanned due to wifi being higher than what they designed machine for. Quite a ridiculous design/ thought process, in this day and age 4) Most rotis are not fully cooked. Either the sides or part in between are uncooked 5) If the machine just finished making the last roti per initial count, and I needed to cook more rotis, it gets all confused and gets into some weird loop where it just keeps needing more time to warm up. It becomes dangerously hot near the machine. I have to manually unplug the machine lest it trip a breaker in the house. Sometimes it does not get into the loop, and still takes 3 more minutes of reheating, and then makes the additional count of rotis. The original model never had this problem. 6) No option to power off the machine except when the interface brings up the option 7) When i give a frowny face and i get the options to select what happened, no option for the following: 7a) for indicating split dough ball 7b) stuck dough ball (which is dangerous to retrieve in the NEXT design, so one has to fully shut off machine) 7c) roti came out as a cooked dough ball without any flattening

I have given a lot of details already. Plenty more that I can give. Totally unsatisfied user.

I wish I could give 0 stars as a rating To just add to the below, we have been repeating the same thing from day 1 and are now just over it. We have reached a point where we don't care if we get a resolution from you or not. I will still be going over a few things and list down the below so that we can use the concise email with NSW Fairtrade and… Read more

if need be with higher authorities if you don't provide what we expect now.

We contacted Rotimatic to solve the problem we were facing with our current machine under extended warranty, at no point did we mention or demand a replacement of the machine. This was suggested by your team and mentioned that they will be providing us with further details regarding the same. Post that they just vanished before we escalated on this email thread.

YOUR SENIOR MANAGEMENT TEAM assured us the resolution will be quick and you will be providing us with a replacement machine and send the dispatch details along with the tracking details of the replacement machine.

One fine day to be exact on 2nd January we get an email from UPS that our machine is delivered. We immediately take a screenshot of the email and sent it as attachment to which someone replied how apologetic they were and will be providing a quick resolution.

On 2nd January we were told that by latest on 5th January(Monday )we will be given a response. Post this your team just ghosted us and after multiple attempts of chasing for an answer, youll responded saying that the machine was delivered to us and if we are facing any problems to let youll know. When we raised that the machine was never received by us and asked for a proof from youll, someone send the same screenshot which we had forwarded your team from UPS. When we asked for further proof of delivery where we had signed for it or a photo if had been left at a safe place, we got no response.

We got a response from youll only after we went to fair trade and placed a complaint(12th January) that youll responded back. This clearly indicated that our integrity and honesty was questioned and if we had not gone to NSW fair trade that would have been the end of it. It was clearly mentioned in that email that you will ask UPS as to why the machine was not delivered and what happened with it. This is what we expected to happen on 5th January before our honesty was questioned.

This has caused us an immense mental trauma and financial burden. We have spent a total of 1440 dollars on rotis(we have saved all the invoices) we expect to be compensated for all the trauma and stress. I dont know what your next steps are going to be but before we proceed further i would like an amicable resolution. What we expect now is a BRAND NEW MACHINE or a full refund including the extended warranty and that ro the exact amount we had incurred in AUD so we can go and buy ourselves a new new machine pf a different brand as up untill this point we have accepted your solutions for which I think youll doubted our honesty and all youll have told us is not close to the truth(i dont even believe that youll have shipped a machine that has been delivered incorrectly as we were clearly told that youll will be providing us with shipping and tracking details which never happened). If youll are not happy with the resolution we have asked for is than we demand you provide us exactly a list how we are going to be compensated.

If the above resolution cant be reached than we will wait for NSW Fairtrade to provide us with a resolution. If i have to take it up further i wont hesitate and also will now be going on social media platforms like review.com and any other platforms where i can find Rotimatic. SO LETS JUST WAIT FOR NSW FAIRTRADE to respond if we cant reach a resolution amicably as it has caused us immense stress handling this with 2 kids for whom we initially decided to make an investment.

Do not buy this machine. Rotimatic claims 24/7 support, but this is false. A machine fault caused my flour container to break. The issue was reported, acknowledged, and I was told a replacement would be shipped. Over 15 days later, nothing has arrived. I have tried chat support, WhatsApp, and email. None work. There is no contact number, and I… Read more

am being ignored.

I am now proceeding with a complaint to NSW Fair Trading under Australian Consumer Law to seek a refund of the product and warranty.

If i had given a chance to rate it below 1, i will give Zero!! its a terrible product and worst customer service. Every now and then there is an issue with machine or rotis and when you connect with customer service they keep on giving the same st^pid resolution which we have already discussed and implemented million times. No supervisor, no… Read more

complaints department, no response - nothing. The call appointment is not available for whole year!!! Total waste of AUD $3300!!!!!

DO NOT BUY ROTIMATIC – A Complete Scam with ZERO Support! I am absolutely furious and regret every penny I spent on this overpriced, unreliable piece of junk called the Rotimatic. I bought it with an extended warranty, thinking it would give me peace of mind – what a joke! With 3 years still left on that "premium" warranty I paid extra for, the… Read more

machine has been plagued by a persistent "tunnel blocked" error for the last 3 months, rendering it utterly useless. And their so-called "support"? It's a pathetic, infuriating nightmare that will drive you insane. Let me break it down: The issue isn't a blockage at all. I've cleaned the tunnel obsessively, following their worthless instructions multiple times, and dough STILL flows out from the container. It gets laid on the vertical bottom, but the roti never forms properly. Clearly, it's a faulty sensor that's fried and falsely detecting a flow problem, but Rotimatic's brain-dead support team refuses to acknowledge any hardware defect. Instead, they bombard you with irrelevant YouTube videos on "how to clean the tunnel" – as if I'm an id*ot who hasn't tried that already. This has NOTHING to do with cleaning! Their support system is a total farce. You message them mid-roti-making crisis, they pop online, spew the same garbage video, demand photos (which I've sent a dozen times), and then vanish into thin air. You wait hours, give up, and go to bed frustrated. Come morning, some AI bot shuffles your ticket to another clueless rep who starts the cycle all over: same questions, same video, same nonsense. If you don't respond within 4 hours (because, you know, people have lives), the AI auto-closes the ticket like nothing happened. Rinse and repeat – I've been trapped in this hellish loop for months, opening new tickets every few days just to get nowhere. Worse, there's NO proper ticketing system, NO call references, NO escalation path, and ZERO second-level support. They ignore your pleas for real help and flat-out refuse to replace the machine because it would actually cost them money. Their flashy marketing s#ckers you in with promises of effortless rotis and "reliable" extended warranties, but once you're hooked, they couldn't care less. You're left with a $1,000+ doorstop and endless aggravation. DO NOT FALL FOR THEIR HYPE! Rotimatic is a defective product with non-existent customer service. Save your money, your time, and your sanity – buy from literally anyone else. If you're considering this, RUN the other way. You've been warned! #RotimaticScam

Very disappointing experience – expensive, unreliable, and wasteful To be fair, the Rotimatic worked reasonably well during the first year of use. However, beyond that initial period, the reliability dropped significantly. I have purchased the Rotimatic three separate times, and every single unit broke down shortly after the warranty period… Read more

expired. For a machine at this price point, this pattern is unacceptable.

Despite countless conversations with Endless customer support, the experience has been consistently frustrating. The troubleshooting process is extremely painful and slow, often taking days or even weeks to reach a conclusion. Each time, I was given repeated assurances that the issue would be fixed through troubleshooting, only to eventually be told it was a hardware failure. The outcome is always the same: the machine must be shipped overseas for repair.

There is no local support centre in Australia, and the unit has to be shipped to Singapore, with a quoted repair cost of AUD 1,150 just to fix the machine. This is on top of an already very expensive purchase price.

As a long-standing customer who has purchased three machines, I expected at least some level of goodwill. Unfortunately, there was no offer of a free repair, discounted repair, or any meaningful concession, despite the repeated failures occurring just outside the warranty period. This reflects a lack of customer care and accountability.

In addition to the financial loss, the machine’s frequent malfunctions caused a significant amount of food wastage. Large quantities of dough and rotis were ruined and had to be thrown away. For many of us who consider food sacred, this is not just inconvenient—it is an ethical issue. A product that routinely wastes food due to poor reliability is deeply disappointing.

For a premium appliance, Rotimatic is simply not built to last, and the ongoing support model makes ownership costly, inconvenient, and stressful. Based on my repeated experience, I cannot recommend this product to anyone looking for a reliable, long-term solution.

My experience with Rotimatic has been absolutely appalling and deeply unprofessional from start to finish. After placing an order, I waited over two months with no tracking, no updates, and no accountability. When I finally cancelled my order in November, Rotimatic acknowledged the cancellation — yet failed to refund my money for weeks. Instead,… Read more

I was forced to repeatedly chase them through emails, only to receive empty apologies, missed calls, and constant delays.

The most unacceptable part? They shipped the product AFTER my order was cancelled, without my consent. This is not a mistake — it shows complete disregard for basic consumer rights. Shipping an item after cancellation does NOT mean acceptance, yet I was still pressured to accept revised offers, extended warranties, and “risk-free trials” instead of receiving the refund I was legally entitled to.

Their strategy seems clear: delay, deflect, and wear the customer down. They were lightning-fast to take payment, but incredibly slow and evasive when it came to returning it.

For a product that costs thousands of dollars, the level of service is shockingly bad. This experience caused unnecessary stress and wasted a significant amount of my time.

If you value transparency, ethical business practices, or your peace of mind — stay away. There are far better companies that actually respect their customers.

Strongly not recommended.