Rotimatic Automatic Roti/Chapati Maker Machine
Verified332 reviews
⭐️ Very disappointing experience The Rotimatic stopped working within just a few weeks of receiving it, which is extremely disappointing considering the price of the machine. What’s even more frustrating is the customer service. Getting help has been difficult, and the support has been slow and unhelpful. I expected much better quality and… Read more
customer service for such an expensive product. I would not recommend purchasing a Rotimatic based on my experience.
Worst customer service. Bought rotimatic next with 3 years warranty and it broke after 2 months. Trying to connect to support via all channels and they dont show up in the service calls.
- +1
Rotimatic next was initially good but gave us many different problems on a consistent basis. We faithfully followed cleaning instructions every time before we start. We used the Ashirwaad whole wheat flour and correctly selected the same. Still we got following problems - dough ball not formed - dough balls getting stuck without the machine and us… Read more
realizing - roti half the size, fat and uncooked - clean dough container despite being clean - tunnel blocked despite not being the case - machine getting stuck and just pausing at random times with power reset as the only option
It’s ok to have problems if there is support to fix them. Rotimatic support is the worst of any company i dealt with. The app has chat support but responses take days. I managed to get a service live appointment but the technician did all the standard stuff making me clean the already clean machine. Then she said applying a firmware update will fix the machine but then she cited some problem pushing the update and will do so after the support call. But that never happened and I’ve been trying to contact them for several weeks with no luck
Reviews with attachments
Poor customer support. Owning this product means spending an unreasonable amount of time and energy just to get basic issues addressed. Support is slow, repetitive, and ineffective, with no clear escalation path. Instead of the company taking responsibility, the customer ends up paying with their own time and effort to chase solutions. For a premium product, this level of support is unacceptable. Show details
valuable Machine with Good Output – Excellent Machine , Interesting Application. Very good support team. Rotis in the first couple of years were really good. Quality declined a bit in last 1-2 years. We got help from support team and now quality is improving again. Machine has become really noisy since the last few years. But one can bear that to get some automated Rotis :) Show details · 1
Poor customer service and product – I have had rotimatic for last 4 years also since inception of the product. The earlier model has been great. Recently stopped working post the warranty ceased.Bought another one and it has been a painful experience since then. Promises by customer service team are made to be broken very poor experience with the new machines , currently on machine… Read more
#3 after returning the faulty one and this one’s the same . It has been such a waste of time and resources though still not working. Rotimatic team please pick this one and pay the money back. Still within 30 days for machine #3. Simply say NO to rotimatic
$3,540.08 Paid — Machine Never Worked, Returned 5 Months Ago, Zero Refund, Chat Deleted Show details
- +6
Please dont buy this machine world worst customer service and machine as well please dont waste your time and money.please check the screenshots of chat with them
Undercooked Roti’s after multiple attempts. Support is difficult to use my last Roti is the Peda after online support Show details
We have had a defective machine, it took them weeks to come to that conclusion. And now since they have told us they'll replace it, we have been consistently chasing them. Every step (Sending return label and now asking for when our replacement will arrive) appears to be designed to be extensively delayed. A complete opposite of how they behave before you buy your first one. We have been without using the Rotimatic for nearly 2 months now. Show details
Latest follow-ups
Good machine with a few hiccups BUT excellent customer service – Good concept, very convenient and customer service is brilliant. We got out machine in Jan 2024, working great until a couple of weeks ago. Called the customer service who identified the issue over a Google call, told us that moisture may be an… Read more
issue, asked us to ensure the oil and water containers are emptied after each use. If you are really short of time, want hot puffed roties within 7 min, this is for you! Also, patience is the key- don't give up on this amazing robot after just one hiccup! After all, we all need little TLC from time to time :)
Follow-up · Yes quite easy to clean. I would suggest cleaning right away after your meal for easy cleaning. I usually just take the kneading parts out straight away and soak in water until we have our meal. By the time the meal is over, the parts are nicely soaked for very quick cleaning. Also, use the brushes provided to clean the inner parts. I have been… Read more
I believe this was a complete fraud. I placed an order from Australia about 3 months ago, but only received it after a delay of around 3 months. From the very beginning, the product did not work at all. I have been trying to contact the company,… Read more
but there has been no response through any channel. It’s extremely disappointing and frustrating. I really wish I had checked the reviews beforehand.
Follow-up · Still terrible management.. I asked for the arm to be replaced but nil reply
Very sad they even take months to get back to you
Find out how Rotimatic Automatic Roti/Chapati Maker Machine compares to other Bread Makers
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I ordered the Rotimatic Next in November 2025 for around AUD $2,200, with a promised delivery timeframe of 6–8 weeks. By the end of January, I had still received nothing. After contacting customer support, they offered $100 cashback and a one-year… Read more
extended warranty due to the delay and assured me that a tracking number would be provided shortly. Two weeks passed with no update. I reached out again, and even after three and a half months from the original order date, there was still no clear information about my shipment.
When I finally decided to cancel the order, it took almost four days and multiple emails just to process the cancellation. It has now been two weeks since cancellation, and I still have not received my refund. To make matters worse, I received an email about the next installment being charged to my card.
This has been a terrible experience from start to finish. When a company charges a premium price, customers expect premium service. Unfortunately, the customer support was extremely disappointing and the entire experience felt very concerning.
I would not recommend spending your hard-earned $2,000+ on this product given the lack of communication, delays, and refund issues. If I could give zero stars for service and support, I would — but one star is the minimum allowed.
Follow-up · Still refund not issued… after almost 2 months and no one responding from customer support
Positive reviews
Love the machine, few time transfer arm stuck but great you can fix over the video call. Thank you for your help.
After 6 years of using the rotimatic, I've now upgraded to rotimatic next. The reason for the upgrade: they advertised it was quieter. That's really all I wanted as I live in an apartment and the first editions are as loud as a vacuum cleaner. Did it deliver? In terms of quietness YES! It's at least 90% quieter than the previous models. It's… Read more
also much easier and quicker to clean. No more rubber seals to take out and clean and lubricate. Just 2 pieces , rinse and return.
It still makes the same roti as the previous model. Not much has changed there.
It still takes the same amount of time to warm up. 6 mins but takes additional 4 mins to calibrate. They really should update the unit so it calibrates and starts making the doe while warming up.
I love how it no longer asks me what type of flour (atta) I am using. It tries to guess it on its own as it makes the first few batches. It does seem to slightly undercook the first few batches in some areas. Hopefully a new firmware update will fix this.
update: massive flaw!!! - I'm dropping it down from 5 stars to 4 stars only because it has one flaw. If during a roti making there is a failed step, after chucking out the failed roti, the entire unit goes into calibration mode for 8 mins. It won't resume cooking straight away like the old unit. This is extremely inconvenient . The family is just sitting there waiting for the unit to resume.
The build quality feels cheaper. You can tell it's designed for mass market. I hope it lasts as long as the previous models.
I still overall love this unit. I think after a few months it will be tweaked to fix all my concerns.
I was unhappy with the product. Applied for refund and got it after very soon. Good customer service. Show details
Negative reviews
Please avoid this company, as they feel quite dodgy. I paid for a product and was told to wait three months for it to be manufactured and delivered. After three months and multiple follow-ups, I was told the order was delayed with no confirmed new delivery date. Because they don’t pick up phone calls, I messaged their customer support team… Read more
numerous times. They finally agreed to a refund and told me to wait 30 business days—after which, no refund arrived. It has now been two months past those 30 business days, and despite at least 20 follow-ups, all I get is an AI chatbot repeating that my experience is "unacceptable" and that my request has been "escalated." That is the extent of their support. To make matters worse, a friend of mine who ordered the product well before me actually received it, but it stopped working after two months. They had to send the machine back, and it has now been six months with no replacement or reply. If anyone is thinking of buying from this company, please do your due diligence and steer clear.
I placed an order in April for parts for my rotimatic, which has not yet been delivered. No response from customer service even after multiple follow ups. They take your money in an instant but cannot fulfil the orders or even bother to reply. It's businesses like these that break the trust of their customers. Do not buy from them. Show details
This is our second rotimatic and we thought we were upgrading. From order to now service the experience has been extremely bad. Our rotimatic developed an issue 2 months back and after constant follow-ups on theri AI tool. emails and even there is… Read more
an email (Escalate to CEO) there is absolutely no response.
And the new rotimatic is still under warranty!
I would give them 'zero stars' if there was an option purely on lack of support.
Follow-up · Still no response from Rotimatic. I think this company is going to fold up shortly.
Recent reviews
Buyers Beware: No response after multiple escalations. If I could give zero starts I would. I had high expectations for Rotimatic, but my experience with their customer support has been extremely disappointing. When my machine developed an issue, I spent hours trying to resolve it through their AI support system, which was unable to provide a… Read more
solution. After repeatedly requesting assistance from a live agent, I was told that a support representative would call me after 4:00 PM CST on June 18. No one ever called.
Since then, I have sent multiple follow-up messages and escalation requests, yet I still have not received a response from a live customer service representative. For a premium appliance that costs this much, I expected much better support. The machine itself is only as good as the support behind it, and unfortunately, when something goes wrong, getting help appears to be very difficult. The lack of communication, missed commitments, and inability to reach a live person have left me extremely frustrated.
I hope Rotimatic improves its customer service process and starts honoring callback commitments. Until then, potential buyers should consider not only the product but also the level of support they may receive if they encounter problems. People planning to buy this product please be AWARE!!!
Very disappointed.
Garbage, defective machine run by a fraudulent bunch of bhenchods who never respond to support calls. Check out the rotimatic issues facebook group for a little taste. Show details
Find out how Rotimatic Automatic Roti/Chapati Maker Machine compares to other Bread Makers
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Faulty Product & Ignoring Australian Consumer Law Very disappointing experience with the Rotomatic Next. The machine broke within less than a month of normal use while making rotis. The internal kicker has snapped and is now stuck inside the rear of the machine, making it completely unusable. This is clearly a major mechanical fault and not… Read more
something that can be fixed through basic troubleshooting. Despite contacting customer support numerous times, I have been repeatedly asked the same troubleshooting questions that I have already answered. No return label, replacement, or resolution has been provided. This is causing unnecessary delay and frustration. Under the Australian Consumer Law, products must be of acceptable quality, durable, and fit for purpose. A failure within such a short period clearly qualifies as a major failure, and I am entitled to a replacement or refund. Ongoing delays and refusal to act are not acceptable and do not comply with these legal obligations. If this matter is not resolved immediately by issuing a return label and confirming a replacement or refund, I will have no option but to escalate the complaint to the Australian Competition and Consumer Commission and relevant consumer protection bodies. I strongly advise others to reconsider before purchasing, given both the product quality and lack of after-sales support.
If you want, I can make an even more forceful version that directly threatens chargeback or Fair Trading NSW action.
I ordered a Rotimatic from Australia on November 28, 2025, paying around AUD $2,500. It wasn’t delivered even after 10 weeks, with no clear communication or updates. I raised a cancellation, which dragged on for weeks with still no refund. Customer service was the worst—no one seemed aware of the actual situation or took any responsibility. I… Read more
eventually had to raise a dispute with my credit card company to get my money back.
Based on my experience, Rotimatic feels like a scam. I would strongly recommend not getting into this until they are available through big supermarkets or reliable retailers.
Don't Fall for the Savings Trap Beware of this company. While they advertise great deals, they have serious problems with their machines. Although they offer a warranty, you cannot contact them through any means—there is effectively no customer service. If you're considering this product, I strongly recommend reading reviews from actual customers… Read more
who have used the machine. They can provide honest insights into the real issues you may face. This company is unreliable, and their lack of customer support makes the warranty worthless.
I purchased the Rotimatic Plus expecting a premium product with reliable support. What I received has been the complete opposite. Shortly after purchase, the machine developed issues. I contacted support and was told to replace the unit immediately. I followed their instructions in good faith. Since then, there has been no response, no update,… Read more
and no replacement.
I have sent multiple emails and messages. Not a single meaningful reply. No timeline. No ownership. Just silence.
This is unacceptable for a product in this price range. When a company asks a customer to take action, they must follow through. In this case, they have failed completely.
The most frustrating part is not just the faulty machine, it is the lack of communication. Delays can happen. But ignoring customers is not acceptable.
I am now left without a working machine and without any support. Based on this experience, I would not recommend the Rotimatic Plus to anyone. If after sales service matters to you, think twice before buying.
It's nonsense, bunch off looters there who never reply nor respond on any complaint. I have made only 700 rotis and machine stop responding, when I have asked to upgrade the version I did, but still refuse to work. Once I asked for solution they promised to send me new machine after I return with their shipment. I have been waiting for more than a… Read more
month and no shipping info, if I try to contact them they said your original complaint in the queue so we disclose new conversation and team will be with you within 24 hours, but no reply. They are freaking fraud. Please don't buy any rotimatic if you don't want to waste your money. Freaking greedy dogs
We ordered our Rotimatic back in November and were given a delivery date of 8th February. Unfortunately, the product was not delivered on the promised date. What is even more disappointing is the complete lack of communication. We have received no updates, no proactive explanation for the delay, and no response through chat or customer support… Read more
channels. When customers pay in full upfront, the least expected is transparency and timely communication. At this point, it feels like our money has been taken with no service provided. Delays can happen — we understand that — but ignoring customers is not acceptable. We sincerely hope Rotimatic improves its customer service and communication process because this experience has been extremely frustrating and stressful.
I have place order on 1 December 2025 for rotimatic plus and but yet not received my Product I am keep on doing email no respond also if I try to talk with some Other agent they says duplicate conversation and don’t reply further same. It is so frustrating. Does this happen with anyone? It says connect to cs. But they do t reply. I sm really worried about this. Also call them no reply I feel like scam! Show details
Update: I recieved the device and have been using it for over a month and it’s a very good device. The delivery experience was still bad, but it’s a good device that makes good rotis. ——— Worst fraud company. They say 8-10 week delivery and after 10 weeks they tell me they have not even allotted my device from production lot, let alone ship it.… Read more
And their international shipping with custom delays can be arbitrary. So I dont know when. if ever, they are planning to even send my device.
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Hi Mani, We are truly sorry to hear about your… Read more