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RT Edgar
4.5 from 140 reviews

Amazing effort and commitment to get us into our dream house!

We found our dream home in the area that was co-listed between RT Edgar and another firm. After several offers and back and forth over months without success, RT Edgar stuck with us and closed a deal! They were creative in finding ways to make something work where others had given up. We have bought several homes over the years and we have never worked with a better or more professional firm than RT Edgar. We have already confirmed to them that when we eventually sell this home, it will only be with RT Edgar.

Transparency

Poor service - even for a renter

Unfortunately, it was a terrible experience. It took over a week to get a formal response, that response, was only given after we withdrew our application. Even though we had all supporting documentation in our rental application (we own a house outright but have to wait for it to sell before we can purchase) Applied for a house today, and approved within 24 hours by a different agent. Will not buy or sell or rent any property though this agency. Disgusted.

Transparency

RT Edgar Real Estate

I engaged Tim Wilson of RT Edgar to sell my home and have been thrilled with my choice. Tim helped me present my home for sale and was kind, courteous, respectful and punctual. He facilitated an excellent campaign by engaging an excellent team, from handyman and cleaning team through to photographer and floorplanner. Tim supported me in my decision-making every step of the way without being at all pushy. He kept me up to date by phone call and/or text almost every day during our sales campaign, so that by Auction Day I felt fully in touch with the market and confident in my decisions. We were able to sell the house on Auction Day in a very subdued market and can now move on to the next chapter of our lives. I have no hesitation in recommending Tim Wilson and RT Edgar wholeheartedly.

1 comment
Dear Jo-Anne, We are so glad to hear of your positive experience with Tim and we appreciate you taking the time to leave your review. Your kind words are very much appreciated and we are pleased to have been able to work together in the the sale of your home. We look forward to assisting you in the future once again should you ever require it. Kind regards, RT Edgar

The worst possible real estate sales experience...

There were numerous problems encountered using [Names Removed]; they included:
1. The advertising did not accord with my request and was contrary to what [Name Removed] advised.
2. I was advised there were no attendees at one open for inspection when in fact there were 4 attendees.
3. I developed concerns at the feedback we received and arranged for a property developer to make independent enquiries on our behalf. We were "shocked" at the feedback we received...so...if you want to know what's really happening, I strongly recommend you check them out!!
4. I was advised "I've got a buyer for you..." at a price that never eventuated.
In short, a "total loss of confidence with no explanation for the exceptionally disappointing behaviour" summarises my experience. Accordingly, I have referred the matter to Consumer Affairs Victoria

1 comment
Dear Stuart, We understand this was not handled to your satisfaction and can assure you that we strive to achieve the best possible outcome for all clients whilst providing a market leading experience. We regret that this was not your experience. Kind regards, RT Edgar

Good service

You will never know how good yours agent is if you don't try RT Edgar. Tom come to the property to check the problems appears in the property and help us solve the problems in 2 days. It's really a excellent experience for the tenant!

1 comment
Dear Jason, Thank you for your wonderful review of Tom, we truly value the level of service he provides to all his clients. We are delighted that you are pleased with our ongoing service and we look forward to continuing to be of assistance. Kind Regards, RT Edgar

Good service.

This is my first time renting the property with RT Edgar. So far I have been satisfied with the service provided. I have got the place clean and tidy. Tom Newman has been helpful and replied to all my requests/queries promptly providing clear instructions/guidance on how to proceed and what is going to happen.

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Dear Pavel, Thank you for your wonderful review of Tom, we truly value the level of service he provides to all his clients. We look forward to continuing to provide you with an excellent property management service in future Kind Regards, RT Edgar

It's not often a tenant praises their property manager...

I've not heard other tenants rave about how good their real estate agent is - but I certainly do. Tom Newman looks after the property which we lease and he's made our rental experience extremely positive. He is prompt, personable and always follows through on our requests without fail.
He should be listed as a selling point for tenants on any advertised rental properties he manages! Haha. :-)

1 comment
Dear CCF, Thank you very much for taking the time to tell us about your experience working with Tom Newman. It is wonderful to receive such excellent feedback and Tom is truly an asset to our team. Please do not hesitate to be in touch should you require any assistance in future. Kind regards, RT Edgar

Treated us like idiots

We were spoken to like crap because we were a young couple, upon leaving our leasing, our property manager tried to go behind our backs and schedule open houses/inspections thinking we wouldn’t notice as we had moved out, but were still paying rent as our least wasn’t up for 3 more days and we were in the process of do the final clean. We were also without a dryer and power constantly as the people they hired were family members etc who didn’t do their job properly and again, treated us like idiots as we were young.
Most definitely won’t be going through them again.

1 comment
Dear Issy, We are very disappointed to hear of this incidence and can assure you it is against RT Edgar values. We will investigating this matter further to ensure it is dealt with immediately. Could you please provide the details of the office you dealt with as well as the agent, and a member of staff will contact you today to rectify this matter. Kind regards, RT Edgar

If only there was an option to give 0 stars

You know those moments where you are lost for words? Well, this was one of them.

This was the response I received from a senior member at RT Edgar after requesting for the landlord to give notice before attending our property (something he has done multiple times without notice already) and to reimburse us for the bottled water we paid for while being unable to drink from our tank for 7.5 weeks:

"Oh my god I have never seen such pedantic behaviour can each of you please call me to discuss

In the mean time read about the girl who was murdered two nights ago and reflect on whether a land lord mowing the grass without 24 hours notice is really that important.

I am pretty disgusted with such a trivial matter being brought to my attention "

Unfortunately, this is just the tip of the iceberg when it comes to the poor treatment from this organisation.

I am stunned that as a 24 year old woman simply asking for privacy in my own home, this was his response and choice of words. To think it was appropriate in any way to even mention the heartbreaking and tragic passing of a young Melbourne woman bewilders me.

Manipulative, condescending and unprofessional

Absolutely appalling service, our agent ignored countless requests for basic requests such as privacy and clean drinking water and after 2 months of egotistical intimidation my partner and i approached a more senior member of the organisation only to be insulted/patronized by them further.

When brought up publicly they blatantly dismissed all association with us even though we literally had the contract (coated in RT Edgar promotional material) in our hands. Apparently passing blame is their moto.


Excellent care and communication

Very happy with Tom Newman as our real estate agent. Always professional and a consummate gentleman and took great care of us.

1 comment
Dear Marc, Thank you for taking the time to leave a review. We are so pleased to receive your kind words and it is great to hear about your positive experience working with Tom. We hope we can assist you again in the future, please feel free to get in touch. Kind regards, RT Edgar

Elwood Rental

From the beginning to end of the tenancy Tom Newman was always available, helpful and responsive. He was a pleasure to deal with. Very personable and diligent. The tenancy agreement was sorted in an afternoon right before the Christmas break which was a very stressful time for us which Tom made super easy! Thanks Tom!

1 comment
Dear Yvette, We are so pleased to hear of your wonderful experience with Tom Newman and we thank you for taking the time to leave this review. Tom is a valued member of our team and we are glad to hear he was able to help whenever needed. If we can assist you in future, please don’t hesitate to get in touch. Kind regards, RT Edgar

We accomplished a sale

An excellent agent who acted with diligence and dedication to achieve a sale for us, in what proved to be a difficult economic environment

1 comment
Dear Fay, We are so glad to hear of your positive experience with Tim and we appreciate you taking the time to leave your review. It has been a pleasure working with Barry and yourself and you are Tim's favourite vendors! Enjoy your trip to Vietnam and have a very Merry Christmas. Kind regards, RT Edgar

Sale of St. Kilda Road apartment

Tim Wilson perservered in very difficult market conditions and we can’t fault his attention to the challenge. We think Tim was more disappointed than we were that the eventual selling price was lower than expected. We bought and sold in the same market!.
Tim was the selling agent when we bought almost 20 years ago and he has also acted for us with other transactions.
He establishes great relationships in his business.

1 comment
Dear Barry, We are so glad to hear of your positive experience with Tim and we appreciate you taking the time to leave your review. It has been a pleasure working with Fay and yourself and you are Tim's favourite vendors! Enjoy your trip to Vietnam and have a very Merry Christmas. Kind regards, RT Edgar

Fantastic service

First rate service (from Sam and Tom in particular), very professional and great properties & knowledge. Would highly recommend as an estate agent

1 comment
Dear Tristan, We are delighted to hear you are pleased with the fantastic service Sam, Tom and the RT Edgar team have provided. Thank you for taking the time to share this review and to recommend our Property Management team. Kind regards, RT Edgar

Took away the stress

Selling a parents home is quite stressful but Anthony and Holly helped with organizing quotes for work, giving great advice. I found them both thoroughly professional at all times and always across the detail.

1 comment
Dear Kappers, Thank you very much for taking the time to leave a review on your experience working with Anthony and Holly in the sale of your parents home. They two of them are great assets to our team and it is always fantastic to receive feedback that shows their hard work is appreciated. Please don’t hesitate to get in touch if we can assist you in future. Kind regards, RT Edgar Toorak

Do not even bother

Do not even bother going with RT Edgar Boroondara if you want an agent that is honest and up front. The property that was handed over to me was left in such a state of mess / uncleanliness and left over uses items / rubbish, I have had to invest even more money into the property to return it to a liveable state. The agents lied about the upkeep of the flat, a final inspection never took place and the keys were handed over by the receptionist. Storage that is full to the brim of fishing, golfing and medical equipment - left by previous tenants, again the agents had said this would be cleared out prior to settlement. I have contacted both agents involved in the sale, but they are ignoring my email, I have also contacted my lawyer to see where I stand legally as well but unfortunately for me the only thing I can walk away with is knowing that I will never deal with RT Edgar again, and as a first time buyer this time I around I will never put myself in this position again. Luckily for me I am computer savvy so I will just sell what was left in the apartment, any one want any golf clubs?

1 comment
Dear Jude, Please accept our sincere apologies. We are very disappointed to hear of this incidence. This is against RT Edgar values and we will be investigating the matter further and will be in contact with your shortly to discuss your concerns. Kind regards, RT Edgar

Great Team - Full of Enthusiasm and a Professional approach

Abby and Oliver,
Are a great team who relax you into the process of selling your house and keep you updated all the way through.
What could have been daunting was easy with their level of professionalism and experience.
They helped with presentation and all aspects that were needed to secure a good price on the day.

1 comment
Dear Thomas, We are so glad to hear of your positive experience with Abby and Oliver and we appreciate you taking the time to leave your review. Your kind words are very much appreciated and we are proud to have been able to achieve the result you sought for the sale of your home.We looking forward to assisting you in the future once again should you ever require it. Kind regards, RT Edgar

Good Service

We have enjoyed very prompt and polite service by our manager Tom Newman since he has taken over our property at RT Edgar Toorak - very professional and one of the best we have ever worked with.

1 comment
Dear Marne, It is always a pleasure to receive a review such as this. We are so pleased to hear of your positive experience with Tom and we thank you for your kind words. We look forward to assisting with your future real estate needs. Kind regards, RT Edgar

Great service.

Jono, and the team have been very helpful and made the experience of listing my rental property easy. They quickly found a great tenant and I'm happy with this service.

1 comment
Dear Tamara, We are delighted to hear you are pleased with the fantastic service Jonathan and the Property Management team provides. We take pride in attending to every detail to maximise your investment. Thank you for taking the time to share this review and to recommend our Property Management team. Kind regards, RT Edgar

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Questions & Answers

Hi, I am a tenant in Moray street, South Melbourne. Two months ago, the property has some structural problem and I emailed to Simon Jones to try to solve the problem. He turned up and checked, then no more further action. I did email him another two emails, but no any respond. Please tell me who can look after my case?
1 answer
Dear Godfrey, We have followed this up and believe the Albert Park office has been in contact this morning. Please do not hesitate to contact us however if you require further assistance in the future. Kind regards, RT Edgar

Hi Can I please ask does RT Edgar do property manage in Melton South area?
2 answers
Dear Tintin, unfortunately we do not have an office that services the Melton area. We understand there are many local agents that would be able to assist you. Best of luck. Kind regards, RT EdgarThank you

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