An impressively professional handling of my property sale
From the first discussion I was impressed by the knowledge and efficiency of the two agents, James Paull and Sarah Case. Throughout the whole process this continued, my questions instantly answered, truthfully and courteously, and rational decisions made, with full consultation with me. They were always available, friendly and encouraging during what is usually a stressful experience. Their hard work produced very good results and I thank them very much.
Very Unhappy Buyer!!
l phoned about a house for sale in Ocean grove today, l rang multiple times and emailed no reply, when l finally got a hold of the director, and asked if l could schedule a time to look at the property as we could not make the open day, he was rude and was not accommodating, he also said he did not have to give me a reason why!! l will not buy or sell from this real estate very unprofessional and rude, l was left upset, why can't people just be nice??
great purchasing experience
Oliver and Abby were very helpful and supportive in the purchase of my off the plan apartment. we had a very pleasing experience. While Marshall White ignoring my emails. They worked tirelessly on the weekends to make adjustment to the contract. It is a good idea to consider RT Edgar as your first choice when you need real estate.
Persistence leads to the Goal
Helena, Tim and Sarah were chosen to sell our property because of the professionalism, enthusiasm and warm personalities. The presentation they presented was thorough and demonstrated they believed in our property.
I had bought through Helena previously and if she hadn't demonstrated persistence, I would never had purchased.
The same quality was demonstrated with this sale. This, together with Tim and Helena's closing skills were excellent.
Both Helena and Tim worked tirelessly to ensure that we and the purchaser, were able to find a price we could both live with.
I was very happy with the whole process and I trusted them get a solid result, which they did.
Avoid the Churn
Drags down the standing and reputation of the RT Edgar franchise. Went through the painful and time consuming process of changing over our rental properties to them. Within months were told the rent roll is being sold off to Buxton and clients are being offloaded. Spoke personally to the owner who assured me this was out of the blue, deal of the century, never to be repeated. Months pass and the remaining rental roll, those under management for less than 6 months, were now being sold off to Elite Rentals. Now we see they are back to their old tricks. New RT Edgar rental boards going up. How long before they get churned? Will never buy or sell through RT as a result. Time for an investigation by Consumer Affairs of their practices.
Excellent Customer Service
Tom Newman From RT Edgar was my property manager for over two years. During this time his level of professionalism was extremely high and if anything needed attention to it was fixed promptly. Although very busy Tom always responded to my emails quickly. He is an asset to his employer and I would not hesitate in recommending him to anyone requiring a rental property.
Anthony Grimwade and his team including Richard Nowak were exemplary when it came to selling our property. They were extremely diligent, communicative and constantly in touch. They were extremely up front and transparent. We could not be more satisfied or happier with the way they conducted the campaign and producing a good result!
Someone who listens!
After looking in a very slow market for seven months without success we gave Antoinette Nido a very specific brief within a very specific territory. Much to our delight Antoinette delivered exactly what we wanted, where we wanted in less than two weeks! We were most impressed with her ability to understand us and the type of home we were wanting. Put quite simply "she just got it!"
RT Edgar have been the property managers for our unit in South Yarra since 2012. I have always found their service to be excellent. Tom Newman, in particular, is fantastic, he always replies to my emails and phone calls promptly. Our unit is in very safe hands with him and the rest of the team at RT Edgar.
As tenants, we are so glad that our agency is RT Edgar Toorak. They have been fantastic all the way along! Especially, our property manager Tom Newman has been very helpful, informative and responsive. Our move was very easy, quick and stress-free. He's made our rental experience extremely positive.
Big thanks to Tom!
- Verified customer
Thumbs up to Tom Newman and the team at RT Edgar Toorak.
Always professional, attentive and communicative.
Tom has done an exceptional job of managing my property and I cannot recommend him highly enough.
I love it when people make life easy...
Amazing effort and commitment to get us into our dream house!
We found our dream home in the area that was co-listed between RT Edgar and another firm. After several offers and back and forth over months without success, RT Edgar stuck with us and closed a deal! They were creative in finding ways to make something work where others had given up. We have bought several homes over the years and we have never worked with a better or more professional firm than RT Edgar. We have already confirmed to them that when we eventually sell this home, it will only be with RT Edgar.
Poor service - even for a renter
Unfortunately, it was a terrible experience. It took over a week to get a formal response, that response, was only given after we withdrew our application. Even though we had all supporting documentation in our rental application (we own a house outright but have to wait for it to sell before we can purchase) Applied for a house today, and approved within 24 hours by a different agent. Will not buy or sell or rent any property though this agency. Disgusted.
RT Edgar Real Estate
I engaged Tim Wilson of RT Edgar to sell my home and have been thrilled with my choice. Tim helped me present my home for sale and was kind, courteous, respectful and punctual. He facilitated an excellent campaign by engaging an excellent team, from handyman and cleaning team through to photographer and floorplanner. Tim supported me in my decision-making every step of the way without being at all pushy. He kept me up to date by phone call and/or text almost every day during our sales campaign, so that by Auction Day I felt fully in touch wi...th the market and confident in my decisions. We were able to sell the house on Auction Day in a very subdued market and can now move on to the next chapter of our lives. I have no hesitation in recommending Tim Wilson and RT Edgar wholeheartedly.
The worst possible real estate sales experience...
There were numerous problems encountered using [Names Removed]; they included:
1. The advertising did not accord with my request and was contrary to what [Name Removed] advised.
2. I was advised there were no attendees at one open for inspection when in fact there were 4 attendees.
3. I developed concerns at the feedback we received and arranged for a property developer to make independent enquiries on our behalf. We were "shocked" at the feedback we received...so...if you want to know what's really happening, I strongly recommend you check t...
This is my first time renting the property with RT Edgar. So far I have been satisfied with the service provided. I have got the place clean and tidy. Tom Newman has been helpful and replied to all my requests/queries promptly providing clear instructions/guidance on how to proceed and what is going to happen.
It's not often a tenant praises their property manager...
I've not heard other tenants rave about how good their real estate agent is - but I certainly do. Tom Newman looks after the property which we lease and he's made our rental experience extremely positive. He is prompt, personable and always follows through on our requests without fail.
He should be listed as a selling point for tenants on any advertised rental properties he manages! Haha. :-)
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Questions & Answers
I am a tenant in Moray street, South Melbourne. Two months ago, the property has some structural problem and I emailed to Simon Jones to try to solve the problem. He turned up and checked, then no more further action. I did email him another two emails, but no any respond. Please tell me who can look after my case?
RT Edgar ..RT Edgar
We have followed this up and believe the Albert Park office has been in contact this morning. Please do not hesitate to contact us however if you require further assistance in the future.
Can I please ask does RT Edgar do property manage in Melton South area?
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