Reviews with attachments
Thanks to Justine Harris and Mark Wridgway for your professionalism and outstanding sales ability with selling our home – A BIG thank you to Justine Harris and Mark Wridgway for selling our home after a failed attempt by our previous agent... These two make a great team, i highly recommend these guys in being extremely knowledgeable to market any type of property and get the best possible sales result! I would definitely use Justine and Mark again Show reply
- +5
Dishonest and unprofessional – I have had the displeasure of dealing with a property agent who manages a property I am renting through Rt Edgar, and I must say it is a bit of a nightmare. From the very beginning, they lied to me about the property having been cleaned prior to renting it. When I arrived, the place was in a disgusting state, with mould, dirt, and grime covering… Read more
surfaces in different parts of the place. It was clear that no cleaning had been done even though I had been shown a bill for $350 from a cleaning service to demonstrate that it was done "professionally". See the attached photos to get an idea of their standards for "more than reasonably clean" and "professionally cleaned" in Rt Edgar's terms. To be clear, I was not asked to pay this bill, but surely someone was, which means that probably either the previous tenant or the owner was ripped off.
The smoke alarm wasn't working, the electric plugs were cracked, the carport hadn't been vacated, mould, no privacy blinds, a broken range hood, and the list goes on. On their incoming report, all of these items were listed as fully functional, which is completely false. Apart from a few basic repairs, the agent, in her infinite arrogance, refuses to process any repair requests - even repairs in the owners' best interests, such as replacing broken fans in the kitchen and bathroom to prevent mould growth.
Overall, I would strongly advise anyone looking for a property agent to steer clear of this one both as a renter and as a rental provider. They are dishonest, unprofessional, have no regard for legislation, and are completely uninterested in providing any kind of service to their clients.
In-depth reviews
Exceptional Service and Expertise – Highly Recommend Lachie and Jeremy – We recently had the pleasure of working with Lachie and Jeremy from RT Edgar and were impressed with their professionalism, knowledge, and dedication throughout the entire process. From the moment we first met, they made us feel confident that we were in good hands. Jeremy's deep understanding of the local real estate market and his strategic… Read more
approach to selling was invaluable. Both Lachie and Jeremy provided expert guidance at every stage, from pricing the property to marketing it effectively and of course on auction day. Lachie, as the auctioneer, did an amazing job bringing energy, charisma and flair which contributed to an exciting and successful auction day. Their teamwork and communication were top-notch. They both went above and beyond to ensure we were kept informed and that the process went as smoothly as possible. Thanks to their hard work, we achieved a fantastic result, and we couldn't be happier with the outcome. I highly recommend Lachie and Jeremy for anyone looking to buy, sell, or auction a property. They are true professionals who care about their clients' success and always put in the effort to deliver outstanding results.
RT Edgar rental experience. The agent was Tom Newman – We recently rented an apartment through Tom Newman from RT Edgar Toorak. We had been looking for the right rental property for near on three months and were becoming very jaded by the whole experience. Throughout our time searching if we were told once by an agent that they would “love to assist us”, we were probably told twenty times, only to… Read more · 1
find that the statement was largely without substance. That was until we met Tom. Without a shadow of a doubt everything Tom did was in support of his client (landlord), but at the same time we were made to feel that our views were acknowledged and respected and that we were very much an integral part of the rental process. The townhouse that we rented in Stawell street Richmond was handed over to us in a very clean condition and with everything in good working order. When we asked for flyscreens to be installed Tom immediately arranged for the work to be done and about ten days later we were fully protected from the flies and mosquitoes!! When the solar HWS needed servicing, his attention to the work was timely and the arrangements seamless. He was courteous, transparent and dare we say it, honest. All of the assurances he gave us were ultimately proved correct and at the conclusion of our twelve month term we felt like we had been treated incredibly fairly the whole time. We would have no hesitation in recommending RT Edgar (and Tom in particular) to any family and friends seeking an agent to either rent through, or have a property managed.
Worst customer service in my life – Don’t go to RT Edgar Toorak. Find this agent for my parents( who can not speak English) on the internet. Before they coming for Valution.I send messages must have an Chinese sales agent to handle the whole job. The Chinese agent [name removed] only coming the first day for sign the contract. And then disappear. Never coming for open inspections… Read more
and even the auction day. Her name is on the exclusive auction authority. How my parents do not know any English deal with this. And she later said she only do translation not the agent for this job. The agent is [names removed].She don’t have responsibilities. And for our anger. She delete us from the we chat! When they ( 3 people) coming to Valution they told to my parents will easy to sell 1.5M before Christmas. The exclusive auction authority writes 1.2-1.3M is for solicit the buyer. They [names removed] are liar. Misinformation . Misleading. Bullying my parents senior citizen and from China. The biggest faults.They charge $6000 something for the advertising. And they put wrong bedroom number on there. 2 instead 3. And wrong carports number as well. Until auction day I find that. In China I can not view real easter.com.au. For the Front boards my parents want some house photos. They did not listen. And only put a green land. The house nearby station is wrong.... So many faults careless! Waste our time and fail to sold our house far far away the $1.5 if they coming the first day said the price they can sell is 1.1-1.2M my parents will not put on the market. It is defrauding customer. And [name removed] threaten me if not pay. They are the most powerful agent in the Toorak. Be careful your life. I swear to god. All the information here is true. And I have the conversation written and other evidence. Worst customer service in my life.
Recent reviews
I wanted to express my sincere appreciation for Ray Feng's exceptional assistance in helping me find an apartment. After listening carefully to my concerns, you took the initiative to show me property, which made the inspection process much easier and less overwhelming. Your valuable advice throughout, paired with your professionalism, strong… Read more
network, and excellent negotiation skills, really stood out. I genuinely felt your effort and capability made a meaningful difference—especially as this was my first home buying experience and I had no prior knowledge. You are truly a great asset to the company. Thank you again for your support and guidance; I couldn’t have done this without you.
Recently our investment property needs to find new tenant as the current tenant planned to move out. Our agent RT Edgar communicated with us and started re-leasing process immediately. Leasing consultant also sends me update frequently. They successfully secured a new tenant for us from the first open inspection. We are very happy with the service. Show details
Best Leasing Agent – Emilie Cusick has to be the best leasing agent I've had through my many years of renting. She is thorough, considerate and quick to respond to email and phone calls. She does everything within her power to support her tenants which is an absolute breath of fresh air. We wish we could have her as our leasing agent through our new tenancy! Show details · 1
Professional service – My experience with RT Edgar was very enjoyable, as they offered prompt replies and provided polite and perfect assistance with respect to my needs and wishes. Thank you! Show details
Best Real Estate have dealt with – Have been professional / on time / consistent throughout. Includes my Property MGT and more recently the Rental area who have rented my unit out quickly but with all care in ensuring appropriate tenants with good credentials etc. Show details
Excellent – Lexi from RT Edgar has been incredibly supportive for both myself and my mother who has moved recently. Her personalised approach of engaging with us directly meant that we were able to rapidly find the perfect place for my mother to move into. No doubt the team at RT Edgar value kind professional agents to represent them. Show details
Leasing feedback – It was great having Lexi from RT Edgar helping us with the leasing process. She was lovely to deal with, and appeared genuinely committed to assisting us to get the best possible outcome and a new tenant ASAP. She was very prompt in her updates following each inspection, and getting back to us with our queries. Thank you, Lexi. Much appreciated. Show details
Find out how RT Edgar compares to other Real Estate Agents
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Excellent service – Tim Brown of RT Edgar did a wonderful job selling our property with practical advice and attention to every detail. He made what could have been a very stressful time very easy. From our experience, we would highly recommend RT Edgar. Show details
Professional excellence – I would like to highly recommend Lachie Fox for his professionalism and integrity. I was thrilled with everything that he did to secure the sale of my property. He organised excellent publicity and inspections to which the response was excellent. As a result of his endeavours my house was sold at a very satisfactory price. Show details
Amazing Experience – My whole 3 years experience with RT Edgar specially with our Property Manager - Emilie has been amazing. She was always there to help us sort out the issues asap. Need more property managers like her. Show details
A breath of fresh air in a typically stressful time – Bailey has been super helpful and attentive in helping us find a rental. He has communicated really well & regularly checked in to make sure that we’re happy & we know how the process is coming along. Highly recommend. Show details
Bailey – Bailey is fantastic, could not be happier with our experience, he makes finding a rental easy. He is very flexible and patient and just what you need in this housing market. Show details
Seamless experience – I highly recommend the property management team at R T Edgar. I have leased properties throughout Melbourne and London for many years with mixed experiences, however the professionalism of R T Edgar has been outstanding. Thank you to Bailey Topfer and Emilie Cusick for your brilliant service, it is greatly appreciated! Show details
Mark Wridgway – We were very pleased with the service we received from Mark when selling our home.He was patient and kind throughout the process allaying our anxiety as the campaign progressed. We were very satisfied with the outcome and would recommend him to family and friends Show details
Incredibly Friendly - Helped Find My New Melbourne Rental Home – I have moved from Sydney, and I visited many rental properties to try and find my new Melbourne home. When I did my inspection for an apartment with RT Edgar, I was greeted with a friendly face and welcoming attituded. Bailey Topfer showed me through the property and helped answer all my questions. He was incredibly attentive throughout my… Read more
application process and made sure I put my best foot forward to help me be approved! Very much appreciated the easy and professionalism which I experienced.
So pleased to have RT Edgar as my agents – I've heard so many horror stories about agents and was expecting a similar experience, but I could not have been more wrong. Taylah and Emilie have been absolutely amazing, responding promptly and actually caring about my move and experience. I would recommend RT Edgar and am so pleased to have them as my agents. Show details
Find out how RT Edgar compares to other Real Estate Agents
Know better, choose better.
Bailey and RT Edgar have been amazing – From the moment I first viewed the property to arranging followup inspections and signing the lease, Bailey has been so supportive and helpful in every way. You’ve made a horrible process so smooth! Thanks again Show details
A Property Professional Who Has Exceeded All Expectations – Taylah Cagalj has impressed us from the very beginning giving us much confidence in engaging her to lease out our Toorak apartment. Taylah’s professionalism, warmth and highly developed communication skills along with her experience cement her as an excellent choice for anyone wanting a really positive landlord experience- Taylah has liaised with… Read more
us every step of the process and nothing has been too much trouble for her. We wouldn’t hesitate to recommend Taylah to anyone seeking an intuitive, enthusiastic and experienced property professional.
Excellent Agent – Steve Sfindilis at RT Edgar Northside recently sold my property in Brunswick. He was extremely hard working and professional with excellent regular communication. I couldn’t speak more highly of him and would definitely recommend RT Edgar for anyone selling. Show details
Exceptional Rental Property Agent – A Seamless Experience! – I recently had the pleasure of working with Bailey Topfer as the property agent for my new home, and I cannot express how satisfied I am with the outstanding service I received. From the first interaction to the final lease signing, every step of the process was handled with utmost professionalism and efficiency. Bailey was always available to… Read more
address my queries and concerns promptly, providing regular updates and guidance at every stage. His attention to detail and proactive communication exceeded my expectations, leaving me feeling supported and valued as a new client to RT Edgar.
Thank you Bailey.
Renter of a Property Managed by RT EDGAR – I had been renting a property through RT Edgar. We were quite new to the country and we had the pleasure of dealing with Renae . She has been taking care of us and making sure the property is good from the day she took over the responsibility of the property manager of the property we were renting. All normal wear and tears were prompt , immediate… Read more
response and got the attention of the respective trades and made sure we don't have any issue with the property . Renae is a great professional and always there to help and wish her great success.
Review of the sale of my property – Excellent service from the Team. Always reporting to me regarding every aspect of the pre-sale and I was informed of everything and given great advice in respect of the Sale. Very highly recommended on all aspects of Sale and Purchase of Real Estate. Show details · 1
Good Agent – I found Emily mostly quick to respond to emails and requests. The bond was returned quickly. Minor problems we had with the property were outside of the agent's control Show details · 1
Edger review – Emilie from RT Edger was outstanding to deal with, always responsive and was always there to help. She will go a long way in the realestate world. Show details · 1
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Dear Lan, Thank you for taking the time to get in… Read more