Excellent Customer Service
Tom Newman From RT Edgar was my property manager for over two years. During this time his level of professionalism was extremely high and if anything needed attention to it was fixed promptly. Although very busy Tom always responded to my emails quickly. He is an asset to his employer and I would not hesitate in recommending him to anyone requiring a rental property.
Anthony Grimwade and his team including Richard Nowak were exemplary when it came to selling our property. They were extremely diligent, communicative and constantly in touch. They were extremely up front and transparent. We could not be more satisfied or happier with the way they conducted the campaign and producing a good result!
Someone who listens!
After looking in a very slow market for seven months without success we gave Antoinette Nido a very specific brief within a very specific territory. Much to our delight Antoinette delivered exactly what we wanted, where we wanted in less than two weeks! We were most impressed with her ability to understand us and the type of home we were wanting. Put quite simply "she just got it!"
RT Edgar have been the property managers for our unit in South Yarra since 2012. I have always found their service to be excellent. Tom Newman, in particular, is fantastic, he always replies to my emails and phone calls promptly. Our unit is in very safe hands with him and the rest of the team at RT Edgar.
As tenants, we are so glad that our agency is RT Edgar Toorak. They have been fantastic all the way along! Especially, our property manager Tom Newman has been very helpful, informative and responsive. Our move was very easy, quick and stress-free. He's made our rental experience extremely positive.
Big thanks to Tom!
- Verified customer
Thumbs up to Tom Newman and the team at RT Edgar Toorak.
Always professional, attentive and communicative.
Tom has done an exceptional job of managing my property and I cannot recommend him highly enough.
I love it when people make life easy...
Amazing effort and commitment to get us into our dream house!
We found our dream home in the area that was co-listed between RT Edgar and another firm. After several offers and back and forth over months without success, RT Edgar stuck with us and closed a deal! They were creative in finding ways to make something work where others had given up. We have bought several homes over the years and we have never worked with a better or more professional firm than RT Edgar. We have already confirmed to them that when we eventually sell this home, it will only be with RT Edgar.
Poor service - even for a renter
Unfortunately, it was a terrible experience. It took over a week to get a formal response, that response, was only given after we withdrew our application. Even though we had all supporting documentation in our rental application (we own a house outright but have to wait for it to sell before we can purchase) Applied for a house today, and approved within 24 hours by a different agent. Will not buy or sell or rent any property though this agency. Disgusted.
RT Edgar Real Estate
I engaged Tim Wilson of RT Edgar to sell my home and have been thrilled with my choice. Tim helped me present my home for sale and was kind, courteous, respectful and punctual. He facilitated an excellent campaign by engaging an excellent team, from handyman and cleaning team through to photographer and floorplanner. Tim supported me in my decision-making every step of the way without being at all pushy. He kept me up to date by phone call and/or text almost every day during our sales campaign, so that by Auction Day I felt fully in touch wi...th the market and confident in my decisions. We were able to sell the house on Auction Day in a very subdued market and can now move on to the next chapter of our lives. I have no hesitation in recommending Tim Wilson and RT Edgar wholeheartedly.
The worst possible real estate sales experience...
There were numerous problems encountered using [Names Removed]; they included:
1. The advertising did not accord with my request and was contrary to what [Name Removed] advised.
2. I was advised there were no attendees at one open for inspection when in fact there were 4 attendees.
3. I developed concerns at the feedback we received and arranged for a property developer to make independent enquiries on our behalf. We were "shocked" at the feedback we received...so...if you want to know what's really happening, I strongly recommend you check t...
This is my first time renting the property with RT Edgar. So far I have been satisfied with the service provided. I have got the place clean and tidy. Tom Newman has been helpful and replied to all my requests/queries promptly providing clear instructions/guidance on how to proceed and what is going to happen.
It's not often a tenant praises their property manager...
I've not heard other tenants rave about how good their real estate agent is - but I certainly do. Tom Newman looks after the property which we lease and he's made our rental experience extremely positive. He is prompt, personable and always follows through on our requests without fail.
He should be listed as a selling point for tenants on any advertised rental properties he manages! Haha. :-)
Treated us like idiots
We were spoken to like crap because we were a young couple, upon leaving our leasing, our property manager tried to go behind our backs and schedule open houses/inspections thinking we wouldn’t notice as we had moved out, but were still paying rent as our least wasn’t up for 3 more days and we were in the process of do the final clean. We were also without a dryer and power constantly as the people they hired were family members etc who didn’t do their job properly and again, treated us like idiots as we were young.
Most definitely won’t be going through them again.
- Verified customer
If only there was an option to give 0 stars
You know those moments where you are lost for words? Well, this was one of them.
This was the response I received from a senior member at RT Edgar after requesting for the landlord to give notice before attending our property (something he has done multiple times without notice already) and to reimburse us for the bottled water we paid for while being unable to drink from our tank for 7.5 weeks:
"Oh my god I have never seen such pedantic behaviour can each of you please call me to discuss
In the mean time read about the girl who was m...urdered two nights ago and reflect on whether a land lord mowing the grass without 24 hours notice is really that important. I am pretty disgusted with such a trivial matter being brought to my attention "
Manipulative, condescending and unprofessional
Absolutely appalling service, our agent ignored countless requests for basic requests such as privacy and clean drinking water and after 2 months of egotistical intimidation my partner and i approached a more senior member of the organisation only to be insulted/patronized by them further.
When brought up publicly they blatantly dismissed all association with us even though we literally had the contract (coated in RT Edgar promotional material) in our hands. Apparently passing blame is their moto.
- Verified customer
From the beginning to end of the tenancy Tom Newman was always available, helpful and responsive. He was a pleasure to deal with. Very personable and diligent. The tenancy agreement was sorted in an afternoon right before the Christmas break which was a very stressful time for us which Tom made super easy! Thanks Tom!
Sale of St. Kilda Road apartment
Tim Wilson perservered in very difficult market conditions and we can’t fault his attention to the challenge. We think Tim was more disappointed than we were that the eventual selling price was lower than expected. We bought and sold in the same market!.
Tim was the selling agent when we bought almost 20 years ago and he has also acted for us with other transactions.
He establishes great relationships in his business.
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Questions & Answers
I am a tenant in Moray street, South Melbourne. Two months ago, the property has some structural problem and I emailed to Simon Jones to try to solve the problem. He turned up and checked, then no more further action. I did email him another two emails, but no any respond. Please tell me who can look after my case?
RT Edgar ..RT Edgar
We have followed this up and believe the Albert Park office has been in contact this morning. Please do not hesitate to contact us however if you require further assistance in the future.
Can I please ask does RT Edgar do property manage in Melton South area?
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