Amazing effort and commitment to get us into our dream house!
We found our dream home in the area that was co-listed between RT Edgar and another firm. After several offers and back and forth over months without success, RT Edgar stuck with us and closed a deal! They were creative in finding ways to make something work where others had given up. We have bought several homes over the years and we have never worked with a better or more professional firm than RT Edgar. We have already confirmed to them that when we eventually sell this home, it will only be with RT Edgar.
Poor service - even for a renter
Unfortunately, it was a terrible experience. It took over a week to get a formal response, that response, was only given after we withdrew our application. Even though we had all supporting documentation in our rental application (we own a house outright but have to wait for it to sell before we can purchase) Applied for a house today, and approved within 24 hours by a different agent. Will not buy or sell or rent any property though this agency. Disgusted.
RT Edgar Real Estate
I engaged Tim Wilson of RT Edgar to sell my home and have been thrilled with my choice. Tim helped me present my home for sale and was kind, courteous, respectful and punctual. He facilitated an excellent campaign by engaging an excellent team, from handyman and cleaning team through to photographer and floorplanner. Tim supported me in my decision-making every step of the way without being at all pushy. He kept me up to date by phone call and/or text almost every day during our sales campaign, so that by Auction Day I felt fully in touch with the market and confident in my decisions. We were able to sell the house on Auction Day in a very subdued market and can now move on to the next chapter of our lives. I have no hesitation in recommending Tim Wilson and RT Edgar wholeheartedly.
The worst possible real estate sales experience...
There were numerous problems encountered using [Names Removed]; they included:
1. The advertising did not accord with my request and was contrary to what [Name Removed] advised.
2. I was advised there were no attendees at one open for inspection when in fact there were 4 attendees.
3. I developed concerns at the feedback we received and arranged for a property developer to make independent enquiries on our behalf. We were "shocked" at the feedback we received...so...if you want to know what's really happening, I strongly recommend you check them out!!
4. I was advised "I've got a buyer for you..." at a price that never eventuated.
In short, a "total loss of confidence with no explanation for the exceptionally disappointing behaviour" summarises my experience. Accordingly, I have referred the matter to Consumer Affairs Victoria
You will never know how good yours agent is if you don't try RT Edgar. Tom come to the property to check the problems appears in the property and help us solve the problems in 2 days. It's really a excellent experience for the tenant!
This is my first time renting the property with RT Edgar. So far I have been satisfied with the service provided. I have got the place clean and tidy. Tom Newman has been helpful and replied to all my requests/queries promptly providing clear instructions/guidance on how to proceed and what is going to happen.
It's not often a tenant praises their property manager...
I've not heard other tenants rave about how good their real estate agent is - but I certainly do. Tom Newman looks after the property which we lease and he's made our rental experience extremely positive. He is prompt, personable and always follows through on our requests without fail.
He should be listed as a selling point for tenants on any advertised rental properties he manages! Haha. :-)
Treated us like idiots
We were spoken to like crap because we were a young couple, upon leaving our leasing, our property manager tried to go behind our backs and schedule open houses/inspections thinking we wouldn’t notice as we had moved out, but were still paying rent as our least wasn’t up for 3 more days and we were in the process of do the final clean. We were also without a dryer and power constantly as the people they hired were family members etc who didn’t do their job properly and again, treated us like idiots as we were young.
Most definitely won’t be going through them again.
If only there was an option to give 0 stars
You know those moments where you are lost for words? Well, this was one of them.
This was the response I received from a senior member at RT Edgar after requesting for the landlord to give notice before attending our property (something he has done multiple times without notice already) and to reimburse us for the bottled water we paid for while being unable to drink from our tank for 7.5 weeks:
"Oh my god I have never seen such pedantic behaviour can each of you please call me to discuss
In the mean time read about the girl who was murdered two nights ago and reflect on whether a land lord mowing the grass without 24 hours notice is really that important.
I am pretty disgusted with such a trivial matter being brought to my attention "
Unfortunately, this is just the tip of the iceberg when it comes to the poor treatment from this organisation.
I am stunned that as a 24 year old woman simply asking for privacy in my own home, this was his response and choice of words. To think it was appropriate in any way to even mention the heartbreaking and tragic passing of a young Melbourne woman bewilders me.
Manipulative, condescending and unprofessional
Absolutely appalling service, our agent ignored countless requests for basic requests such as privacy and clean drinking water and after 2 months of egotistical intimidation my partner and i approached a more senior member of the organisation only to be insulted/patronized by them further.
When brought up publicly they blatantly dismissed all association with us even though we literally had the contract (coated in RT Edgar promotional material) in our hands. Apparently passing blame is their moto.
Excellent care and communication
Very happy with Tom Newman as our real estate agent. Always professional and a consummate gentleman and took great care of us.
From the beginning to end of the tenancy Tom Newman was always available, helpful and responsive. He was a pleasure to deal with. Very personable and diligent. The tenancy agreement was sorted in an afternoon right before the Christmas break which was a very stressful time for us which Tom made super easy! Thanks Tom!
We accomplished a sale
An excellent agent who acted with diligence and dedication to achieve a sale for us, in what proved to be a difficult economic environment
Sale of St. Kilda Road apartment
Tim Wilson perservered in very difficult market conditions and we can’t fault his attention to the challenge. We think Tim was more disappointed than we were that the eventual selling price was lower than expected. We bought and sold in the same market!.
Tim was the selling agent when we bought almost 20 years ago and he has also acted for us with other transactions.
He establishes great relationships in his business.
First rate service (from Sam and Tom in particular), very professional and great properties & knowledge. Would highly recommend as an estate agent
Took away the stress
Selling a parents home is quite stressful but Anthony and Holly helped with organizing quotes for work, giving great advice. I found them both thoroughly professional at all times and always across the detail.
Do not even bother
Do not even bother going with RT Edgar Boroondara if you want an agent that is honest and up front. The property that was handed over to me was left in such a state of mess / uncleanliness and left over uses items / rubbish, I have had to invest even more money into the property to return it to a liveable state. The agents lied about the upkeep of the flat, a final inspection never took place and the keys were handed over by the receptionist. Storage that is full to the brim of fishing, golfing and medical equipment - left by previous tenants, again the agents had said this would be cleared out prior to settlement. I have contacted both agents involved in the sale, but they are ignoring my email, I have also contacted my lawyer to see where I stand legally as well but unfortunately for me the only thing I can walk away with is knowing that I will never deal with RT Edgar again, and as a first time buyer this time I around I will never put myself in this position again. Luckily for me I am computer savvy so I will just sell what was left in the apartment, any one want any golf clubs?
Great Team - Full of Enthusiasm and a Professional approach
Abby and Oliver,
Are a great team who relax you into the process of selling your house and keep you updated all the way through.
What could have been daunting was easy with their level of professionalism and experience.
They helped with presentation and all aspects that were needed to secure a good price on the day.
We have enjoyed very prompt and polite service by our manager Tom Newman since he has taken over our property at RT Edgar Toorak - very professional and one of the best we have ever worked with.
Jono, and the team have been very helpful and made the experience of listing my rental property easy. They quickly found a great tenant and I'm happy with this service.
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