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RT Edgar
4.5 from 145 reviews

Reviews

Review distribution

5 star
114
4 star
14
3 star
2
2 star
2
1 star
13

Catherine B

Catherine BGreater Melbourne (Metropolitan), VIC

Excellent Customer Service

published

Tom Newman From RT Edgar was my property manager for over two years. During this time his level of professionalism was extremely high and if anything needed attention to it was fixed promptly. Although very busy Tom always responded to my emails quickly. He is an asset to his employer and I would not hesitate in recommending him to anyone requiring a rental property.

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1 comment
RT Edgar
RT Edgar ..RT Edgar

Thank you Catherine very much for taking the time to provide this kind, positive feedback. Wishing you all the best!
Kind regards,
RT Edgar


mark s.

mark s.Greater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Well done

published

Anthony Grimwade and his team including Richard Nowak were exemplary when it came to selling our property. They were extremely diligent, communicative and constantly in touch. They were extremely up front and transparent. We could not be more satisfied or happier with the way they conducted the campaign and producing a good result!

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1 comment
RT Edgar
RT Edgar ..RT Edgar

Someone who listens!

published

After looking in a very slow market for seven months without success we gave Antoinette Nido a very specific brief within a very specific territory. Much to our delight Antoinette delivered exactly what we wanted, where we wanted in less than two weeks! We were most impressed with her ability to understand us and the type of home we were wanting. Put quite simply "she just got it!"

Transparency
1 comment
RT Edgar
RT Edgar ..RT Edgar
Penny52

Penny52AU

  • 2 reviews

Excellent Service

published

RT Edgar have been the property managers for our unit in South Yarra since 2012. I have always found their service to be excellent. Tom Newman, in particular, is fantastic, he always replies to my emails and phone calls promptly. Our unit is in very safe hands with him and the rest of the team at RT Edgar.

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1 comment
RT Edgar
RT Edgar ..RT Edgar

Thank you very much for taking the time to provide this kind, positive feedback. Wishing you all the best!
Kind regards,
RT Edgar


Excellent!

published

As tenants, we are so glad that our agency is RT Edgar Toorak. They have been fantastic all the way along! Especially, our property manager Tom Newman has been very helpful, informative and responsive. Our move was very easy, quick and stress-free. He's made our rental experience extremely positive.
Big thanks to Tom!

Transparency
1 comment
RT Edgar
RT Edgar ..RT Edgar

Thank you very much for taking the time to provide this kind, positive feedback. Wishing you all the best!
Kind regards,
RT Edgar


DeeGee

DeeGeeGreater Melbourne (Inner), VIC

  • Verified customer

Easy Life

published

Thumbs up to Tom Newman and the team at RT Edgar Toorak.
Always professional, attentive and communicative.
Fantastic service.

Tom has done an exceptional job of managing my property and I cannot recommend him highly enough.

I love it when people make life easy...

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1 comment
RT Edgar
RT Edgar ..RT Edgar

Thank you very much for taking the time to provide this kind, positive feedback. Wishing you all the best!
Kind regards,
RT Edgar


Amazing effort and commitment to get us into our dream house!

published

We found our dream home in the area that was co-listed between RT Edgar and another firm. After several offers and back and forth over months without success, RT Edgar stuck with us and closed a deal! They were creative in finding ways to make something work where others had given up. We have bought several homes over the years and we have never worked with a better or more professional firm than RT Edgar. We have already confirmed to them that when we eventually sell this home, it will only be with RT Edgar.

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1 comment
RT Edgar
RT Edgar ..RT Edgar

Thank you very much Neil for taking the time to provide us with your kind feedback. Wishing you all the best and look forward to assisting you again in the future!
Kind regards,
RT Edgar


business owner

business ownerGreater Melbourne (Outer), VIC

  • 7 reviews
  • 8 likes

Poor service - even for a renter

published

Unfortunately, it was a terrible experience. It took over a week to get a formal response, that response, was only given after we withdrew our application. Even though we had all supporting documentation in our rental application (we own a house outright but have to wait for it to sell before we can purchase) Applied for a house today, and approved within 24 hours by a different agent. Will not buy or sell or rent any property though this agency. Disgusted.

Transparency
1 comment
RT Edgar
RT Edgar ..RT Edgar

We are very disappointed to receive a review like this and will investigate the concerns you have raised. We strive to provide a high level of service to all of our clients and assure you that this matter will be addressed.
Kind regards,
RT Edgar

Jo-Anne

Jo-AnneGreater Melbourne (Metropolitan), VIC

RT Edgar Real Estate

published
1 comment
RT Edgar
RT Edgar ..RT Edgar
Stuart

StuartGreater Melbourne (Inner), VIC

The worst possible real estate sales experience...

published
1 comment
RT Edgar
RT Edgar ..RT Edgar

Jason Li

Jason LiGreater Melbourne (Inner), VIC

Good service

published

You will never know how good yours agent is if you don't try RT Edgar. Tom come to the property to check the problems appears in the property and help us solve the problems in 2 days. It's really a excellent experience for the tenant!

1 comment
RT Edgar
RT Edgar ..RT Edgar

Good service.

published

This is my first time renting the property with RT Edgar. So far I have been satisfied with the service provided. I have got the place clean and tidy. Tom Newman has been helpful and replied to all my requests/queries promptly providing clear instructions/guidance on how to proceed and what is going to happen.

1 comment
RT Edgar
RT Edgar ..RT Edgar

Dear Pavel,
Thank you for your wonderful review of Tom, we truly value the level of service he provides to all his clients. We look forward to continuing to provide you with an excellent property management service in future
Kind Regards,
RT Edgar


CCF

CCFVictoria

It's not often a tenant praises their property manager...

published

I've not heard other tenants rave about how good their real estate agent is - but I certainly do. Tom Newman looks after the property which we lease and he's made our rental experience extremely positive. He is prompt, personable and always follows through on our requests without fail.
He should be listed as a selling point for tenants on any advertised rental properties he manages! Haha. :-)

1 comment
RT Edgar
RT Edgar ..RT Edgar

Issy B

Issy BOcean Grove

Treated us like idiots

published

We were spoken to like crap because we were a young couple, upon leaving our leasing, our property manager tried to go behind our backs and schedule open houses/inspections thinking we wouldn’t notice as we had moved out, but were still paying rent as our least wasn’t up for 3 more days and we were in the process of do the final clean. We were also without a dryer and power constantly as the people they hired were family members etc who didn’t do their job properly and again, treated us like idiots as we were young.
Most definitely won’t be going through them again.

1 comment
RT Edgar
RT Edgar ..RT Edgar
  • Verified customer

If only there was an option to give 0 stars

published
Ben

BenMelbourne

Manipulative, condescending and unprofessional

published

Absolutely appalling service, our agent ignored countless requests for basic requests such as privacy and clean drinking water and after 2 months of egotistical intimidation my partner and i approached a more senior member of the organisation only to be insulted/patronized by them further.

When brought up publicly they blatantly dismissed all association with us even though we literally had the contract (coated in RT Edgar promotional material) in our hands. Apparently passing blame is their moto.


  • Verified customer

Excellent care and communication

published

Very happy with Tom Newman as our real estate agent. Always professional and a consummate gentleman and took great care of us.

1 comment
RT Edgar
RT Edgar ..RT Edgar

  • Verified customer

Elwood Rental

published

From the beginning to end of the tenancy Tom Newman was always available, helpful and responsive. He was a pleasure to deal with. Very personable and diligent. The tenancy agreement was sorted in an afternoon right before the Christmas break which was a very stressful time for us which Tom made super easy! Thanks Tom!

1 comment
RT Edgar
RT Edgar ..RT Edgar

We accomplished a sale

published

An excellent agent who acted with diligence and dedication to achieve a sale for us, in what proved to be a difficult economic environment

1 comment
RT Edgar
RT Edgar ..RT Edgar

Sale of St. Kilda Road apartment

published

Tim Wilson perservered in very difficult market conditions and we can’t fault his attention to the challenge. We think Tim was more disappointed than we were that the eventual selling price was lower than expected. We bought and sold in the same market!.
Tim was the selling agent when we bought almost 20 years ago and he has also acted for us with other transactions.
He establishes great relationships in his business.

1 comment
RT Edgar
RT Edgar ..RT Edgar

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Questions & Answers

Godfrey chan

Godfrey chanasked

Hi,
I am a tenant in Moray street, South Melbourne. Two months ago, the property has some structural problem and I emailed to Simon Jones to try to solve the problem. He turned up and checked, then no more further action. I did email him another two emails, but no any respond. Please tell me who can look after my case?

1 answer
RT Edgar
RT Edgar ..RT Edgar

Dear Godfrey,
We have followed this up and believe the Albert Park office has been in contact this morning. Please do not hesitate to contact us however if you require further assistance in the future.
Kind regards,
RT Edgar


Tintin

Tintinasked

Hi
Can I please ask does RT Edgar do property manage in Melton South area?

2 answers
RT Edgar
RT Edgar ..RT Edgar

Dear Tintin, unfortunately we do not have an office that services the Melton area. We understand there are many local agents that would be able to assist you. Best of luck.
Kind regards,
RT Edgar

Tintin
Tintin

Thank you


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CategoryReal Estate Agents

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