AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with Run Auto Parts, praising the wide catalogue, competitive pricing, and efficient delivery times. While a small subset of reviews indicates occasional challenges with shipping delays and return processes, the vast majority of experiences are positive. The availability of trusted brands and proactive fitment checks make it a preferred choice for automotive maintenance.
A very easy to navigate web page and an excellent range of products. Their pricing is very competitive - I was able to source the parts I was chasing for just over 1/2 the price of the OEM for the exact same product. They were quick to dispatch my parts. I will be a return customer for sure.
Have ordered parts for my VW GTI and my NP300 Navara several times from Run, and everytime it has been a seamless experience. Their car part matching system, descriptions and shipping times are A1. Cannot fault them in any way, shape or form. Hence why I continue to purchase my parts from them. Once you find a decent and solid supplier, you stick with them. Keep up the good work everyone at Run!
Dealership wanted $400 to do my air filter and cabin filter. Instead I paid $80 for the filters and did it myself. I was recommended this website as the Bosch filters are essentially OEM
Reviews with attachments
Dishonorable & unprofessional operators, best to be avoided!!! UPDATE: Success at QCAT – I used Run Auto Parts's (RAP's)for most of my Merc parts, but never again! A Mann fuel filter I purchased from them failed after a few days, with fuel pouring onto the road & through the entire vapour recovery system, requiring the car to be towed, due to the risk of fire & engine damage. When I advised RAP's of the incident & my intent to claim… Read more
costs under the manufacturers warranty, they inferred I was lying, & after I provided all the requested claim info, they stopped all communication & blocked me from accessing my RAP online account. When they finally responded weeks later, they stated that they had replaced the filter, end of story.
I pursued the claim with Mann-Hummel Australia, who were also obstructive & uncooperative. I was told that RAP had advised them of the situation, therefore they would not assist me, which suggests that RAP told MHAU some falsehoods about the situation.
I installed the replacement filter from RAP some time later, in an attempt to resolve a problem with starting the engine, which had existed since the initial filter failure, but there was no improvement with starting. The problem was due to particulate from the failed filter preventing the fuel pump check valve from seating correctly, & the fuel system losing pressure when the engine was stopped.
The 2nd filter also failed after 4 days service, in the same manner as the first failure. Total repair costs due to the 2 failures is around $2000 which I've claimed directly from the manufacturer.
When I advised RAP of the 2nd failure & requested a refund for the filter, they did not & still have not replied.
The actions , or lack thereof, of Run Auto Parts is appalling & immoral, especially considering the potential for the filter failures to have caused a fire & serious injury to myself & others.
The actions , or lack thereof, of Run Auto Parts are also illegal, & in contravention of their statutory obligations , as per the Consumer Guarantee, which is mandated by Australian Consumer Law, so I have submitted complaints with the ACCC & state consumer affairs. If mediation is unfruitful, I'll look forward to our tribunal hearing.
UPDATE: QCAT mediation on 27/7/23 was successful!!! Mann Hummel agreed to pay me $2496.62 for costs incurred & damages. Refer to attached documents.
Both companies continued with their previous line of being reputable :)
Run Auto Parts were still trying to deflect blame by stating I refused to provide fault codes, of which there were none, as my cars ECU doesn't have a faulty filter code. He also complained that I had told him that I would gladly get a mechanics report, at their expense. I don't think he realised how ridiculous it was to expect me to pay for a report to confirm that the filter had failed, yet never requesting I send them the filter, the logical means to determine fault.
As is evident in the reviews on this page & my case, their Standard Operating Procedure is to deflect blame, ask for irrelevant things such as mechanics report for a faulty filter worth $80 & then just ignore you if you call them out. I was denied access to my Run Auto Parts online account portal immediately after my initial complaint, via their contact portal. Coincidence or childish means by which to restrict contact??
All in, it was a horrible experience at the hands of [Content Removed]. I could have [Content Removed]!! See video of fuel pouring out of the fuel filter & pump compartment!
Mann Hummel agreed to pay the full amount. Run Auto Parts did not have to refund the cost of the original faulty filter, as the manufacturer is ultimately liable for all costs related to warranty claims.
This in no way means that Run Auto Parts was not at fault, by not honouring the manufacturers product warranty, or complying with Australian Consumer Law!!
Product safety report submitted to PSA & next stop Fair Trading Qld, to ensure they get prosecuted for failing to comply with Australian Consumer Law & for not honouring Mann Hummels express warranty.
Just what I needed,quality parts in a timely manner. Great work
Friendly service, select, best quality and European parts at outstanding prices:)
The Team are unprofessional I have already lodged a complaint with Fair Trading regarding this matter and dispute with my bank. Which I would like to add [Name Removed] from the Run Auto Parts clearly cant read emails there is a HUGE LACK OF COMMUNICATION AND UNDERSTANDING..!!!!!!!! She only knows how to escalate a situation instead of… Read more
de-escalating the situation. She is is infuriating to deal with she shouldn't be in customer service if she can assist. ESPECIALLY when I addressed the issue immediately when I received the product. And there is no excuse for the delayed response !!!!!! They don't even have a contact number and they are delayed with the email responses absolutely appalling..!! For customers looking to purchase please be aware even providing your VIN number its not a guarantee it will fit and the process of return is difficult. Im still on the prepaid postage label / QR code which [Name Removed] never provided delaying my refund to be issued for this incorrect and faulty product!!! Explained everything to her multiple times she kept going back forth and continues to disregard what ive requested for the return to be completed. Showed post office the email from [Name Removed] they mentioned there is no pre-paid billing postage I would have to pay for it. All I have to say what an incompetent business!!!
Excellent service to get reliable and quality parts. Affordable pricing. Quick delivery.
Always a pleasure to deal with the friendly people at Run Auto Parts. Excellent prices and top quality too.
I ordered the wrong heater hose for my Astra H. Run had their parts specialist review my order & got the right part to me promptly. I was also able to return the wrong parts & money refunded promptly. The right hose was 130% cheaper than I could buy it for in Darwin.
Latest follow-ups
Very competitively priced with stock available for immediate despatch. Speedy delivery saw me back on the road in very short order. Will be a repeat customer!
Follow-up · Followup - Tail light assembly fitted perfectly, cannot distinguish it from the factory original on the other side. Bulb fittings plugged straight in. No buyers remorse here at all!
Went to their website to buy a catch can filter under a $10 Off welcome offer. 1. Didn't get the $10 off (all purchase conditions were met) 2. Didn't get the product. After payment was processed, I didn't get any confirmation email I'm currently… Read more
disputing the purchase for a refund via PayPal. Don't bother. PS: Note that, for a website showing a huge amount of pos+ Google reviews, you can't actually leave a review.
Follow-up · I have updated from 1 to 3 stars, as finally I did receive the filter. Somehow their website doesn't work well with PayPal. Would I buy from them again? Yes, I think my case was perhaps a one off.
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Bought part and did the vin check they offer, they said i picked the wrong part and I needed a dif part and sent me invoice for price diff, months later i go to install it and ita the wrong part go back and tell them, they say send it back well… Read more
refund you. I mail it back, i check the tracking it sits in their PO Box for like 2 weeks then sent a check in emails they say it will take a while theyre busy. Then they reach out and say its past 180 days cant refund you via paypal thats paypals policy, i say no worries bank transfer is fine, sorry we cant do transfer, how bout paypal transfer, sorry cant do that either go take it up with paypal, paypal just says they should just transfer you. Now theyre not responding to my emails and only offering store credit to which i said i dont want storr credit so theyre just refusing to refund me when they advised me and mailed the wrong part.
Follow-up · I ordered an O2 sensors that connects post cat, they tell you they do a check and put you put you vin and in then they make a suggestion if it is the correct part. I think the original part I bought was 110 and then they came back and said I bought the wrong part and I need this new part which was 180. Then they sent an invoice for the difference.… Read more
In-depth reviews
DO NOT BUY FROM THIS COMPANY. Worst business and customer service I have ever encountered. If it was possible to leave a zero star review I would as the follow communication further compounded the lack of care for the customer. An experience like this justifies OE dealer parts prices to avoid the incompetence, down time of your car, loss of… Read more
money and added stress arguing to try and return the wrong part.
There is always that one time, you can't get the part you need in a pinch, so you try the unknown business claiming to have the part you need to get your car back on the road and then you live to regret it!
The website part finder using rego check apparently is equivalent to choosing red or black at the roulette table. It does not reference the corresponding vin number or guarantee fitment on your vehicle, even if you know and select the exact model variant you select for every other part ever ordered from other businesses. This is your job as the consumer to know every brand's part codes and whether it does actually match your Vin number because they can't.
Upon requesting to return the incorrect parts the website recommend, you will be informed of their internal company policies that do not allow parts to be returned. Don't be fooled - This is a of breach Australian consumer laws, so don't get sucked in.
After many emails back and forth I had to pay to return the product. Three weeks after tracking shows it arrived, I then had to chase them again to get any response.
After confirming the total refund amount including the additional freight costs I paid to return the goods they replied that the refund would be processed then scammed me and didn't refund either freight cost.
I was then told by Kevin, they kindly waived their restocking fee and again directed me to their returns policy that freight on 'Change of Mind' returns is not included. He also informs me they have a record of my selected vehicle (Not my registration number or exact model variant process that I used) and therefore their website can't be wrong!
Save your money and all the stress. There are many more automotive online businesses and local bricks and motor stores that do a far better job and actually care about their customers.
what an awesome experience thankyou so so much Maria for helping me out – I needed parts for my sons mercedes a lower front control arm to be precice for a roadworthy second inspection, but I ordered the wrong part not knowing on inspection this I found out and ordered the right part, this was saturday late afternoon evening, I needed these parts by no later than the next thursday as roadworthy check is friday and… Read more
guess what its a long weekend queens/kings birthday weekend. I sent an email to customer support as I had found a cheaper version on the site asking about them a lovely reply awaited me monday morning from Maria when I checked my phone that I could cancel the order and choose the other parts that were cheaper as it was a long weekend and the parts hadent been sent yet, on thinking about it I chose to just go with what I had ordered I let Maria know and asked please if the parts could be sent asap telling her the perdicament I was in due to my error ordering the wrong part a" ball joint " instead of control arm silly me, WELL I thought I might have to cancel the inspection as because of it being tuesday before any chance of getting parts sent out fat chance getting them before thursday earliest maybe friday morning i thought as I live in country victoria run auto has sent me parts within 3 days before excellent service, I must say but low and behold Maria got me the parts to my doorstep Wednesday morning I still cant beleive the over and above service I really cant recommend Run Auto enough and how Maria went above and beyond any expectation what a girl thanks mate I appreciate beyond compare and are overwhelmed at the service I wont be shopping anywhere else for my sons mercedes parts unless of course they dont stock them highly recommended my best experience shopping online ever the parts are excellent quality and easy to order and service is second to none thankyou kindest regards Phil
Run AutoParts is now my favourite source of bits for 3 older European cars – Good selection of easy to locate parts, so I can get almost everything I need for my 40yo, 36yo and 18 yo European cars - all with high mileages and needing lots of attention; clear information re suitability for specific models; good prices; great communication to double check that some orders really do suit my specific models, and very fast… Read more
responses to my questions re specific items (thanks Cindy and the rest of the team); a very friendly service; good communication re delivery processes and expected arrival dates; and AMAZINGLY FAST DELIVERY! Usually despatched immediately or early the next day. Some other sources in the eastern states (I live in rural WA) seem to use the slowest possible delivery services and take days to even despatch things that they claim to have in stock. I have got items from UK, US and European companies weeks faster than from some companies in the eastern states (even though they had to pass through customs in Sydney!). Recent example; two oil filters ordered from RunAuto arrived 2 days ago, delivered in 2.5 days, from across the country. I also received similar items (which were indicated as being in stock) that I had waited 3 weeks for, from another company over east.
Highly recommended. They run a great business.
Positive reviews
Fast and reliably consistent customer service, delivery and sharp pricing for quality goods. Definitely use them again. They particularly are customer focussed honouring their prices. Very fortunate to have a great online store with store like attention.
i was very happy with the service. After researching i ordered a part and gave run auto my vin number. They checked it before sending the part and told me that the part i order was incorrect. They sent me the correct part. Thanks Omar
There is a big room for improvement in shipping. Need more proactive communication with the customer if there is a delay in shipping. My experience, I have to chase them, and there is an obvious GAP between the Warehouse and the support teams. Tooks a day or so for the support team to figure it out.
Negative reviews
Purchased ignition coils they sent ones that did not fit despite their website saying they did, argued for a month, refused to refund, only refunded when forced to by paypal. Use someone else.
Delivery estimate and tracking is useless. Ordered parts on 1 Sep with delivery by 7 Sep. I'm on Central Coast NSW. Firtsly, Auspost tracking indicated it was on time. On 6 Sep it indicated it was in Kemps Creek NSW and is LATE and would be… Read more
delivered on 12 Sep. On 12 Sep i now says the package is in Darwin NT and ON TIME with delivery date of 19 Sep!!
This is absolutely pathetic and has delayed the maintenance on my vehicles. NOT HAPPY !!
I do not recommend Run Auto Parts.
Follow-up · Run Auto Parts eventually agreed to resend order and refund the shipping amount. This order was received about 4 days after. The original order is still in the never never!
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SCAMMERS Ordered a part for my truck, part confirmed to fit using there own fitment checker and vin. Part they sent is mis-cataloged for an older model of my vehicle, when i brought this to their attention i was informed that they still believe the part is correct, despite me showing them data sheets showing there is two different pump flange… Read more
heights for the two model years and they have a catalogue error, was told i would have to pay returns postage and a restocking fee, no resolution was offered, i waited 9 weeks for a refund after first contact and a month after part was returned for the refund. NEVER AGAIN
Recent reviews
This company used to be great for dispatch times and ordering but over the last couple of years their services has declined considerably. After waiting 10 days for a auto part to be shipped and not being able to talk to ANYONE i cancelled my order and requested a refund. I will be sourcing my automotive parts elsewhere and avoiding on-line parts as it seems to be a problem that is with other automotive parts suppliers.
Much better prices & parts than the retail stores especially for European cars. 90% of what I buy there are Mann and Bosch products. Quick reliable delivery. Been a customer for a decade.
All good easy to use website, showing a picture of the model of your vehicle so you know its going to fit, Shipping was reasonable and fast too! Parts installed today and all good in the hood.:)
I ordered some KYB front shock absorbers for my Alfa Romeo Giulietta. Parts are hard to find for these cars so I was pleased to find them here. Care was taken by the team to ensure the part matched my car and the shocks were fitted by my local mechanic with no issues with fitment. Car drives better than ever and fixed what I thought were snatchy brakes that turned out to be tired shock absorbers!
Part fitted perfectly as exact factory specified genuine Bosch part. Much cheaper than buying through dealer. Arrived quickly in post and everything back to working well. Will buy again.
Had a 3 weeks delay on the arrival of my orders, but was handled clearly after a number of inquiries and was compensated accordingly. Yet still happy with the products ordered, and will order again soon.
I’ve been buying parts on and off from Runout Auto Parts since 2019, and they’ve been consistently reliable. Great place to source OEM parts for BMWs, plus they carry a huge range of Bosch products, which makes it really convenient to get everything in one place. What stands out: Reasonable pricing Quick and reliable delivery Good range of… Read more
quality, trusted brands
Every order has been smooth, and parts always arrive as described.
Definitely recommend if you’re after quality parts without the hassle.
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