Very poor service
Ordered a new radiator fan which according to the site would fit. Contacted them only to be told that there are actually two that fit my car and it seems they sent the wrong one. I sent the specifications of my old one then received no response so i started a return item process. Surprise surprise I was contacted by Chris again to ask for the dimensions that I had previously sent. I did again but wouldn't you know it silence again. I asked for a refund again and was told they would be happy to refund my purchase one the item was sent back. All ...fine by me but I wanted reassurance that my return postage would also be refunded since the part was not suitable not to mention a different brand than what was advertised. Nothing but silence since. Run away from run auto parts.
Well priced products and excellent service.
When the cooling fan on my 2006 VW Polo GTI failed, the quote from the VW dealer almost caused an aneurysm. Luckily a internet search found Run Auto Parts and after cross checking parts numbers, placed my order. The parts arrived within a week of order and fitted by an auto electrician the same day. RAP and Aus Post kept me informed at every stage and I thoroughly recommend Run Auto Parts if you're chasing parts for your European car.
Have my car in pieces
I have emailed Run Auto Parts a 3 times with no response. I ordered a Cam cover gasket set and the spark plug gaskets were missing. Foolishly i started the repair without checking all the contents of my delivery.
Currently unable to drive my car to work. These things happen. Just want to speak to someone to sort my issue. Order #1000072373
Getting it (very) right
If you have an interest or a need to economise, servicing your vehicles yourself can be very rewarding. However in order to be successful with the repairs or servicing the supply of correct parts at reasonable pricing is vital.
This is rarely the case if you purchase items from dealerships and it is where Run Auto Parts can assist in significant savings on the running costs as they provide parts and servicing items at very competitve prices for a wide range of vehicles.
Having bought steering and brake parts for our 40 year old Mecedes conve...rtible from Run Auto I recently purchased a filter kit comprising an air filter, cabin filter and an oil filter at very low cost. Unfortunately when it arrived I discovered it was not suitable for my VW Passat diesel wagon. Although it may have been my error when placing the order Chris from Run Auto Parts quickly arranged for an exchange and the correct higher priced replacement kit arrived promptly at no extra cost. Customer service does not come much better than this and I will definitely be returning for the future needs of our three cars confident in the knowledge that I am getting the right parts at the right price and with the right customer service !
If you send a wrongly supplied part back, they do not pay you a refund even after receiving the goods in new condition
I bought a filter for my ML 500 Mercedes. Run Auto sent the wrong part.
I returned it properly packaged for a partial refund as I had thrown the carton away.
Then dozens of emails later. No refund as promised.
Tracking was used and told me they received the goods.
Great service and parts
I've been ordering bits and bobs from Run Auto Parts for the last 3 or so years (parts are always spot on), but I recently made a larger order, which, when arrived, did not contain one of my items.
I received and opened the package at about 1pm and promptly contacted Chris at Run Auto Parts. By 4pm Chris had supplied me with an active tracking number for the missing part that was being shipped express.
Definitely cannot fault Chris or the team at Run Auto Parts, the fitment check is always much appreciated and the willingness and speed of communication is above and beyond.
Great customer service makes life easy.
Had a bit of trouble working out which kit I needed for the golf but after a couple of quick emails to heath it was all sorted,parts are all a perfect fit and great customer service. I won't go anywhere else for service parts now.
Customer service is not dead
I just want to thank Chris at RAP for the prompt professional service provided with an order I made recently. I had made a mistake on my order and even though it was my fault, Chris had managed to resolve the issue immediately without any stress. Thanks once again and look forward to doing business in the future. c.c.
Hella Pads shipped within 24 hours, Auspost lost it and they resend it via express post! Professional!
Checked with Seller and is confirmed in stock ready to ship. Shipped within 24 hours, however Auspost lost it (showed in Melbourne sort centre for the last 15 days). Requested seller to send again and they did send it via express post and received the very next day. Price - not the cheapest but still competitive. The seller who sells the cheapest said in stock but only told you 8 weeks wait 2 days after you paid, so for less than 10% price difference, I will rather go with Run Auto Parts!! Well done RAP and I will definitely buy again if I need any other parts.
F30 washer pump
Purchased through ebay store. Was easy to find, sent out quickly and was a perfect replacement. Communication was excellent. Great price compared to dealer and spare part stores. Will be happy to purches from Georgia again
Fantastic customer service
Having used the services of Run Auto Parts on two occasions I was impressed by the level of customer service. Next day shipment on parts and contact from them to make sure parts would suit my car first. Chris was especially helpful in making sure my parcel was delivered asap.
Help when help was badly needed
Living in Tasmania with an elderly car disabled by its cooling system, I pleaded with Lucas for fast supply of a radiator hose, the correct part landing despite an impossibly tight-schedule. The hose landed in time to effect repairs, rendering the car mobile with minimal delay.
Great products, great prices and quality service.
A very useful and 'understanding' website. The ordered goods arrived just days later. After minor issue regarding delivery dates, Chris quickly resolved this in a polite, helpful and prompt manner.
E46 Wheel Bearings - Track Biuld
Heath from Run Auto was great to deal with and found the items (Wheel Bearings) we were needing - They were also a good price and arrive in a timely manner - considering Melbourne in in lock down -
We are upgrading our 1999 BMW 328ci to track events and need confidence in the parts we are using - Great work run Auto.
Questions & Answers
I need to replace the pads and rotors on my 2005 C5 HDI wagon, could you e-mail me with a price, please. I'm not at work due to covid and being a pensioner I have to work it into the budget.
Dave F.Run Auto Parts
Hi Pierre! may I grab your email address? I will let our part specialist contact you shortly.
I thought I would deal with and support a local online store. Lucas confirmed the part compatibility (in writing) before ordering. Wrong part arrived. Have sent 2 emails to request a replacement. It has been 3 working days and Run Auto Parts have not responded. Very poor service. Open eBay case pending... waiting for eBay to step in, as no one from the Run Auto Parts team will respond. BMWX3 - Owner
Dave F.Run Auto Parts
Thanks for your order BMW_Owner.
Providing your VIN should have ensured 100% compatibility, so we're really sorry to hear the parts didn't fit your car!
We certainly accept returns of unused parts and I hope we can help with other parts for your X3 in future.
I ordered a part and paid for express post yesterday am. As of 1.45pm today I have not received notification that it has been dispatched
Dave F.Run Auto Parts
Hi Paul, our shipment notifications are emailed at around 4PM daily and I'm pleased to say your order is on its way.
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