AI reviews summary
Run Auto Parts is highly regarded for its competitive pricing and extensive catalogue, particularly for European vehicle brands. Customers frequently highlight the effectiveness of the VIN and registration search tools in ensuring part compatibility. While the majority of experiences are positive, a segment of users has encountered significant difficulties with customer support and the returns process for incorrect or faulty items.
Pros
Cons
Verdict
Run Auto Parts is a strong choice for DIY mechanics and European car owners seeking high-quality OEM parts at budget-friendly prices. While the automated fitment tools work well for most, consumers should be aware that resolving order errors or processing returns can be a difficult and slow process due to limited communication channels.
Went to their website to buy a catch can filter under a $10 Off welcome offer. 1. Didn't get the $10 off (all purchase conditions were met) 2. Didn't get the product. After payment was processed, I didn't get any confirmation email I'm currently disputing the purchase for a refund via PayPal. Don't bother. PS: Note that, for a website showing a huge amount of pos+ Google reviews, you can't actually leave a review.
Reviews with attachments
Dishonorable & unprofessional operators, best to be avoided!!! UPDATE: Success at QCAT – I used Run Auto Parts's (RAP's)for most of my Merc parts, but never again! A Mann fuel filter I purchased from them failed after a few days, with fuel pouring onto the road & through the entire vapour recovery system, requiring the car to be towed, due to the risk of fire & engine damage. When I advised RAP's of the incident & my intent to claim… Read more
costs under the manufacturers warranty, they inferred I was lying, & after I provided all the requested claim info, they stopped all communication & blocked me from accessing my RAP online account. When they finally responded weeks later, they stated that they had replaced the filter, end of story.
I pursued the claim with Mann-Hummel Australia, who were also obstructive & uncooperative. I was told that RAP had advised them of the situation, therefore they would not assist me, which suggests that RAP told MHAU some falsehoods about the situation.
I installed the replacement filter from RAP some time later, in an attempt to resolve a problem with starting the engine, which had existed since the initial filter failure, but there was no improvement with starting. The problem was due to particulate from the failed filter preventing the fuel pump check valve from seating correctly, & the fuel system losing pressure when the engine was stopped.
The 2nd filter also failed after 4 days service, in the same manner as the first failure. Total repair costs due to the 2 failures is around $2000 which I've claimed directly from the manufacturer.
When I advised RAP of the 2nd failure & requested a refund for the filter, they did not & still have not replied.
The actions , or lack thereof, of Run Auto Parts is appalling & immoral, especially considering the potential for the filter failures to have caused a fire & serious injury to myself & others.
The actions , or lack thereof, of Run Auto Parts are also illegal, & in contravention of their statutory obligations , as per the Consumer Guarantee, which is mandated by Australian Consumer Law, so I have submitted complaints with the ACCC & state consumer affairs. If mediation is unfruitful, I'll look forward to our tribunal hearing.
UPDATE: QCAT mediation on 27/7/23 was successful!!! Mann Hummel agreed to pay me $2496.62 for costs incurred & damages. Refer to attached documents.
Both companies continued with their previous line of being reputable :)
Run Auto Parts were still trying to deflect blame by stating I refused to provide fault codes, of which there were none, as my cars ECU doesn't have a faulty filter code. He also complained that I had told him that I would gladly get a mechanics report, at their expense. I don't think he realised how ridiculous it was to expect me to pay for a report to confirm that the filter had failed, yet never requesting I send them the filter, the logical means to determine fault.
As is evident in the reviews on this page & my case, their Standard Operating Procedure is to deflect blame, ask for irrelevant things such as mechanics report for a faulty filter worth $80 & then just ignore you if you call them out. I was denied access to my Run Auto Parts online account portal immediately after my initial complaint, via their contact portal. Coincidence or childish means by which to restrict contact??
All in, it was a horrible experience at the hands of [Content Removed]. I could have [Content Removed]!! See video of fuel pouring out of the fuel filter & pump compartment!
Mann Hummel agreed to pay the full amount. Run Auto Parts did not have to refund the cost of the original faulty filter, as the manufacturer is ultimately liable for all costs related to warranty claims.
This in no way means that Run Auto Parts was not at fault, by not honouring the manufacturers product warranty, or complying with Australian Consumer Law!!
Product safety report submitted to PSA & next stop Fair Trading Qld, to ensure they get prosecuted for failing to comply with Australian Consumer Law & for not honouring Mann Hummels express warranty.
Friendly service, select, best quality and European parts at outstanding prices:)
The Team are unprofessional I have already lodged a complaint with Fair Trading regarding this matter and dispute with my bank. Which I would like to add [Name Removed] from the Run Auto Parts clearly cant read emails there is a HUGE LACK OF COMMUNICATION AND UNDERSTANDING..!!!!!!!! She only knows how to escalate a situation instead of… Read more
de-escalating the situation. She is is infuriating to deal with she shouldn't be in customer service if she can assist. ESPECIALLY when I addressed the issue immediately when I received the product. And there is no excuse for the delayed response !!!!!! They don't even have a contact number and they are delayed with the email responses absolutely appalling..!! For customers looking to purchase please be aware even providing your VIN number its not a guarantee it will fit and the process of return is difficult. Im still on the prepaid postage label / QR code which [Name Removed] never provided delaying my refund to be issued for this incorrect and faulty product!!! Explained everything to her multiple times she kept going back forth and continues to disregard what ive requested for the return to be completed. Showed post office the email from [Name Removed] they mentioned there is no pre-paid billing postage I would have to pay for it. All I have to say what an incompetent business!!!
Excellent service to get reliable and quality parts. Affordable pricing. Quick delivery.
Always a pleasure to deal with the friendly people at Run Auto Parts. Excellent prices and top quality too.
I ordered the wrong heater hose for my Astra H. Run had their parts specialist review my order & got the right part to me promptly. I was also able to return the wrong parts & money refunded promptly. The right hose was 130% cheaper than I could buy it for in Darwin.
100% accuracy great service. Keep it up. Great communication . Cheers
Love Run Auto Parts ! Always stocked with service items for all my BMW’s and VW’s . Never had an issue with incorrect fitting parts and always genuine Bosch or Mann + Hummel supplied . Hoping they expand their catalog to accommodate the latest M cars with the S58 engine.
This was my first purchase from Run Auto Parts and it will very likely be my last. The good….well priced parts, not the cheapest, but very competitive and if their customer service was better, I’d continue to use them. The bad….communication is terrible, part were marked 1-3 days for dispatch. I followed up on day 4, no reply. Followed up on day… Read more
5 to be told there is a 12 day wait for one part, I ordered 3, so they were holding the order to dispatch all 3 together, but they didn’t communicate that to me until I enquired about the order. I asked for them to release the two parts they had as I desperately needed them to get the car back on the road. They agreed to dispatch the two parts and I asked if they could dispatch them that afternoon and they said “no it’s too late, the courier has been for the day” and said “they would dispatch on Monday” when I was talking to them at 2:30pm on Thursday. I asked why they couldn’t be dispatched the following day on Friday at which point they said “they don’t work or dispatch on weekends”, I pointed out that it was only Thursday and they admitted that they got confused which day of the week it was. At 3:30pm that same afternoon, just an hour after speaking to them, I get a notification that a package has been collected from them and is on its way to me. The following morning I get another notification saying that another package is on its way also. Fast forward to Tuesday the following week and 2 packages arrive, one with 2 parts and the other with the part that was supposedly 12 days away.
From this interaction, I can only come to the conclusion that they are quite disorganised and literally don’t even know what day of the week it is.
Latest follow-ups
Bought part and did the vin check they offer, they said i picked the wrong part and I needed a dif part and sent me invoice for price diff, months later i go to install it and ita the wrong part go back and tell them, they say send it back well… Read more
refund you. I mail it back, i check the tracking it sits in their PO Box for like 2 weeks then sent a check in emails they say it will take a while theyre busy. Then they reach out and say its past 180 days cant refund you via paypal thats paypals policy, i say no worries bank transfer is fine, sorry we cant do transfer, how bout paypal transfer, sorry cant do that either go take it up with paypal, paypal just says they should just transfer you. Now theyre not responding to my emails and only offering store credit to which i said i dont want storr credit so theyre just refusing to refund me when they advised me and mailed the wrong part.
Follow-up · I ordered an O2 sensors that connects post cat, they tell you they do a check and put you put you vin and in then they make a suggestion if it is the correct part. I think the original part I bought was 110 and then they came back and said I bought the wrong part and I need this new part which was 180. Then they sent an invoice for the difference.… Read more
Have used Run Auto Parts before on a few occasions and have always been satisfied with service and price. This time a little slower on delivery than I expected or previously experienced. in the past. Happy to use them again and re evaluate delivery.
Follow-up · Run Auto Parts have always been very fast at dispatch and deliver which is great but sets a high bar which from time to time is hard to meet. This time was a few days later than I expected which delayed the job from what I anticipated and committed to. Not very late but a little on their normally great usual standards by a few days. Will I use… Read more
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I looked on eBay first and the cabin pollen filters I did order were not available! A quick search on Google and found a cheaper carbon filter which saved me a few dollars. Delivery was fast and I put them in myself. Only to find the dirty filters had never been replaced by the dealer in at least 3 years! Photo of old filters attached!
Follow-up · It was easy enough to install. There are videos on YouTube to show how. It’s definitely quieter and cleaner air.
In-depth reviews
DO NOT BUY FROM THIS COMPANY. Worst business and customer service I have ever encountered. If it was possible to leave a zero star review I would as the follow communication further compounded the lack of care for the customer. An experience like this justifies OE dealer parts prices to avoid the incompetence, down time of your car, loss of… Read more
money and added stress arguing to try and return the wrong part.
There is always that one time, you can't get the part you need in a pinch, so you try the unknown business claiming to have the part you need to get your car back on the road and then you live to regret it!
The website part finder using rego check apparently is equivalent to choosing red or black at the roulette table. It does not reference the corresponding vin number or guarantee fitment on your vehicle, even if you know and select the exact model variant you select for every other part ever ordered from other businesses. This is your job as the consumer to know every brand's part codes and whether it does actually match your Vin number because they can't.
Upon requesting to return the incorrect parts the website recommend, you will be informed of their internal company policies that do not allow parts to be returned. Don't be fooled - This is a of breach Australian consumer laws, so don't get sucked in.
After many emails back and forth I had to pay to return the product. Three weeks after tracking shows it arrived, I then had to chase them again to get any response.
After confirming the total refund amount including the additional freight costs I paid to return the goods they replied that the refund would be processed then scammed me and didn't refund either freight cost.
I was then told by Kevin, they kindly waived their restocking fee and again directed me to their returns policy that freight on 'Change of Mind' returns is not included. He also informs me they have a record of my selected vehicle (Not my registration number or exact model variant process that I used) and therefore their website can't be wrong!
Save your money and all the stress. There are many more automotive online businesses and local bricks and motor stores that do a far better job and actually care about their customers.
what an awesome experience thankyou so so much Maria for helping me out – I needed parts for my sons mercedes a lower front control arm to be precice for a roadworthy second inspection, but I ordered the wrong part not knowing on inspection this I found out and ordered the right part, this was saturday late afternoon evening, I needed these parts by no later than the next thursday as roadworthy check is friday and… Read more
guess what its a long weekend queens/kings birthday weekend. I sent an email to customer support as I had found a cheaper version on the site asking about them a lovely reply awaited me monday morning from Maria when I checked my phone that I could cancel the order and choose the other parts that were cheaper as it was a long weekend and the parts hadent been sent yet, on thinking about it I chose to just go with what I had ordered I let Maria know and asked please if the parts could be sent asap telling her the perdicament I was in due to my error ordering the wrong part a" ball joint " instead of control arm silly me, WELL I thought I might have to cancel the inspection as because of it being tuesday before any chance of getting parts sent out fat chance getting them before thursday earliest maybe friday morning i thought as I live in country victoria run auto has sent me parts within 3 days before excellent service, I must say but low and behold Maria got me the parts to my doorstep Wednesday morning I still cant beleive the over and above service I really cant recommend Run Auto enough and how Maria went above and beyond any expectation what a girl thanks mate I appreciate beyond compare and are overwhelmed at the service I wont be shopping anywhere else for my sons mercedes parts unless of course they dont stock them highly recommended my best experience shopping online ever the parts are excellent quality and easy to order and service is second to none thankyou kindest regards Phil
Run AutoParts is now my favourite source of bits for 3 older European cars – Good selection of easy to locate parts, so I can get almost everything I need for my 40yo, 36yo and 18 yo European cars - all with high mileages and needing lots of attention; clear information re suitability for specific models; good prices; great communication to double check that some orders really do suit my specific models, and very fast… Read more
responses to my questions re specific items (thanks Cindy and the rest of the team); a very friendly service; good communication re delivery processes and expected arrival dates; and AMAZINGLY FAST DELIVERY! Usually despatched immediately or early the next day. Some other sources in the eastern states (I live in rural WA) seem to use the slowest possible delivery services and take days to even despatch things that they claim to have in stock. I have got items from UK, US and European companies weeks faster than from some companies in the eastern states (even though they had to pass through customs in Sydney!). Recent example; two oil filters ordered from RunAuto arrived 2 days ago, delivered in 2.5 days, from across the country. I also received similar items (which were indicated as being in stock) that I had waited 3 weeks for, from another company over east.
Highly recommended. They run a great business.
Positive reviews
All good easy to use website, showing a picture of the model of your vehicle so you know its going to fit, Shipping was reasonable and fast too! Parts installed today and all good in the hood.:)
I ordered some KYB front shock absorbers for my Alfa Romeo Giulietta. Parts are hard to find for these cars so I was pleased to find them here. Care was taken by the team to ensure the part matched my car and the shocks were fitted by my local mechanic with no issues with fitment. Car drives better than ever and fixed what I thought were snatchy brakes that turned out to be tired shock absorbers!
Part fitted perfectly as exact factory specified genuine Bosch part. Much cheaper than buying through dealer. Arrived quickly in post and everything back to working well. Will buy again.
Negative reviews
Do not buy from this company! They will scam you. Bought products from Run Auto Parts, turned out to be faulty and they won't accept returns and refunds!! AVOID!
I ordered fuel filters for my VW Tiguan, loaded all my car details into their search engine, they delivered the wrong ones, I have to go to the trouble of paying and packaging them back up for return, pay extra for a different filter and now trying to find a delivery address for them as they only have a P.O. box listed and how can the delivery… Read more
company deliver to a P.O.? What a nightmare, I will never deal with them again. Not helpful at all when you can't even talk to them by phone, I reckon I have wasted hours on emails, I must have been dreaming using them!!!!!
Find out how Run Auto Parts compares to other Vehicle Accessories & Parts Shops
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Parts as described. Order was split shipped but account on website said that it was complete. Caused a little panic. Customer services did reply and said they would give an ETA for next shipment, but they didn’t. Part arrived a few days later. Parts were exactly what was ordered so no issue there.
Recent reviews
There is a big room for improvement in shipping. Need more proactive communication with the customer if there is a delay in shipping. My experience, I have to chase them, and there is an obvious GAP between the Warehouse and the support teams. Tooks a day or so for the support team to figure it out.
Much better prices & parts than the retail stores especially for European cars. 90% of what I buy there are Mann and Bosch products. Quick reliable delivery. Been a customer for a decade.
Had a 3 weeks delay on the arrival of my orders, but was handled clearly after a number of inquiries and was compensated accordingly. Yet still happy with the products ordered, and will order again soon.
I’ve been buying parts on and off from Runout Auto Parts since 2019, and they’ve been consistently reliable. Great place to source OEM parts for BMWs, plus they carry a huge range of Bosch products, which makes it really convenient to get everything in one place. What stands out: Reasonable pricing Quick and reliable delivery Good range of… Read more
quality, trusted brands
Every order has been smooth, and parts always arrive as described.
Definitely recommend if you’re after quality parts without the hassle.
Parts required were identified for correct fitment and delivered promptly after order was placed. Could not be more pleased with the service.Will be happy to buy again.
Very happy with their service, I mistakenly ordered the wrong part and although they could not accept a return, they were able to offer me a discount on the correct part.
Brake parts fitted perfectly no issue, quick delivery, will continue to use run auto parts as are competitive in price for quality parts and delivered to my door.
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