Run Auto Parts

Run Auto Parts

 Verified
Run Auto Parts
4.3

161 reviews

PositivevsNegative
83% · 13426 · 16%
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Return Claim MadeYes · No
Product Quality
4.5
Shipping
4.5

Reviews

161 reviews
Michael C.
Michael C.Perth, WA
 

BMW 335i Coil pack (full set)

I have been dealing with Maria from Run Auto Parts for a few weeks. Unfortunately the coil packs I checked with them as being correct were not however Maria took it to task and chased down the identical packs to what I had installed already and had them on their way at no extra charge.
Maria was an absolute pleasure to deal with combined with the Run Auto Parts team behind her in the background made it such an easy transaction. Obviously the down side was not getting the correct parts in the first place but these guys made up for it 110% without any doubt or questioning.
Terrific Support Team there at Run Auto Parts with my car running as smoothly as ever with the new coil pack installed. Show details
Product Quality
Shipping
Allen
AllenSouth East Queensland, QLD33 posts
 

Bad communication

I bought bonnet struts for my BMW . They didnt fit .Run Auto parts insisted they correct ones . After much haggling they offered a refund , it cost me $28 dollars to send back . Then right at the end Maria said ,oh they are wrong ones . Then they asked for tracking number after they received the parts back . These people are idiots dont buy anything from Run Auto Parts as they are terrible customer relations
Im $28 out of pocket and still no parts . Show details
Ian
Ian
 

Order processing slow

Ordered on Sunday and received acknowledgement. Processing/shipping confirmation from Run Auto Parts was sent on Wednesday. I received delivery on Friday due to the good service provided by Australia Post. I will use MX Store next time, much quicker to process/despatch my orders! Show details
Product Quality
Shipping
Intestinal W.
Intestinal W.Greater Melbourne (Inner), VIC2 posts
 

Responsive, knowledgeable and value-focussed

I have dealt with Ralph via email - pleasure to deal with: responsive and knowledgeable; Run Auto Parts have impressed so far - good range of quality, yet affordable, consumables and parts.
Rick
Rick
 

Great Service

I Found Run Auto Parts on Google after looking for parts for our VW Polo. Their web site was very easy to navigate and assisted in finding the parts that fit our Polo through their intuitive Rego Search. I placed my order and was promptly welcomed to Run Auto Parts, then assisted by Run Auto Parts staff to insure the parts I ordered where correct for my car. The parts were dispatched promptly and arrived within two days….Fantastic. Show details
Nort Imprest
Nort ImprestSydney, NSW3 posts
 

"Run"

I purchased a rear heater core hose for my car, which specifically mentioned it would fit my engine type. Well it didn't, it was the correct hose but the fittings were not in the correct position which meant it would kink the hose if I was to line it up with the front hose. They tried to blame it on me saying I didn't supply a vin but they quickly realised, when I supplied the oem part number, that it was the correct part. Obviously this has now been placed in the too hard basket, and no one wants to do anything about so they just simply ignore my emails. Thier 100% fitment guarantee means FA, as they don't honour it when you have a legitimate issue with thier products. Spend the extra $ and get OEM and avoid the headaches Show details
Product Quality
Shipping
Joe_R
Joe_RGreater Melbourne (Outer), VIC10 posts
 

Very good experience

Been ordering parts for 2 of my VW’s. They were bit slow on the email ones but parts did fit perfectly. Would buy from them again Show details
Product Quality
Shipping
Sean
Sean
 

Awesome support from their team

I was impressed by Dennis, their support agent for his guidance and amazing customer service skills. He guided me from the return of wrong parts I ordered to placing the correct one! Keep it up! Show details
Dean J.
Dean J.Perth, WA9 posts
  Verified

Scammed $90 from me on eBay!!!!

DO NOT buy from these scammers, they used the same tracking number on two separate orders.
first not delivered and never scanned by Australia post, the scammers then sent my second order using the same tracking number making them both show as delivered.
they SCAMMED me out of $90!! Show details
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Krissia
Krissia4 posts
 
Tim C.
Tim C.Perth, WA5 posts
 

All good

Happy with the prices, product and shipping time with Startrack Show details
Bobby M.
Bobby M.2 posts
 

The BEST auto parts supplier

I must say it feels like you are travelling in first class flight, queries are answered very fast and very supportive too. I was communicating with Ken, he was very supportive, friendly and prompt. I received my last order on very next day, don’t know how they did it. awesome job guys. Show details
Ozpaul
OzpaulSouth-Eastern Region, NSW5 posts
 

Awful customer service

Ordered a part last Wed on their website. Expected to receive it early this week as most auto part distributors manage to do. Rang Mon, they hadn't done anything about our order. Then they tell us they don't even have part in stock. Didn't process an immediate refund - waited for us to ask for one! Then told us we would have to wait for a refund until their 'accounts team' looked into it. NOT WORTH THE RISK!!
Wes o
Wes o2 posts
 

Prompt professional service from ken

I ordered the wrong parts and was quickly notified by ken and the situation was rectified,very refreshing to see a bloke going above and beyond for a customer,muchly appreciated Ken
Romulo
RomuloSydney, NSW
 

Customer Experience at its best

Special mention to your Customer Support Staff named Maria who demonstrated her expertise (administrative & technical) on how to run your business second to none. Show details

Questions & Answers

Samy K.
Samy K.

I am looking for oil filter for 2011 toyota corolla ZRE152RMY11 AUTO 1.8 PETROL

Dean J.
Dean J.  

I had a bad experience with Run Auto Parts, so I would not recommend buying anything from them.
This is a review site and the reviews for Run Auto Parts is not good!

Pierre-Anthony C.
Pierre-Anthony C.

I need to replace the pads and rotors on my 2005 C5 HDI wagon, could you e-mail me with a price, please. I'm not at work due to covid and being a pensioner I have to work it into the budget.

Run Auto Parts
Run Auto Parts   DM   

Hi Pierre! may I grab your email address? I will let our part specialist contact you shortly.

BMW_Owner
BMW_Owner

I thought I would deal with and support a local online store. Lucas confirmed the part compatibility (in writing) before ordering. Wrong part arrived. Have sent 2 emails to request a replacement. It has been 3 working days and Run Auto Parts have not responded. Very poor service. Open eBay case pending... waiting for eBay to step in, as no one from the Run Auto Parts team will respond. BMWX3 - Owner

Run Auto Parts
Run Auto Parts   DM   
See all Run Auto Parts questions

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