RunDNA

Ordered a pair of thorlo socks and paid extra money for faster shipping. They should have come yesterday through some lousy delivery company team global direct. Received a message from them saying that that the package had been partially delivered. I beg your pardon? Never heard of that. Tried to speak to someone in the courier company and it… Read more

wasn't a human voice. Called the Hindmarsh Run DNA and they couldn't help me. If they chose these cowboys to deliver their overpriced stuff( luckily I hadn't ordered a pair of sneakers) they should be able to investigate for me. Supporting the local business who doesn't give a toss about their customers. Team global express that can't deliver a simple pair of socks from Hindmarsh in Adelaide to the southern suburbs of the very same city. Awaiting customer instructions, a parcel held in depot. I want my parcel delivered. I'll never order anything from Run DNA. Shame on your guys!

Best service ever! quick delivery for Black Friday. needed to exchange shoes as size was incorrect, which was painless. Free to return and RunDNA posted before they received the return! just sent them the tracking number. Thanks Team Show details

Bought shoes online got email said on the way, next day said dont have stock asked if I want another shoe or refund online. I replied refund 12pm next day after saying want refund on the day before still no reply or refund. I ring them they say will give refund I asked can we do Osko or pay id so dont miss out on other company sale which is… Read more

cheaper. Said no may take few days to get refund and they still have the same shoes advertised online and still not received reimbursement.

Attended the store in Hindmarsh, I found the staff to be very disinterested in assisting me. I left without purchasing anything, as I felt like it was a bit of a chore to serve me and that I had interrupted their conversation. Wouldn’t go back.

The service from RunDNA is amazing. I emailed to ask for running shoe recommendation, and also included some specific requirements due to runners' injuries. Super helpful personal services, with a series of great recommendations, taking into account the specific rehab required. Purchased a set of shoes - they were spot on, and were shipped and… Read more

arrived 5 days later - and I live in SINGAPORE!!! That was 3 years ago. It was time for new set of shoes, same experience, super responsive email advice and recommendation, I ordered new shoes, and they arrived in 4 days. So impressive on many fronts. Well done team - I hope the business is thriving.

Ok. 4 th purchase and I am ready to share the love. They have all the good stuff. They have great prices. They are the real deal. I did not have a problem, but just a query for one of my purchases and the support team was great. Delivery is fast. Just doing a great job with great products, sign up get a discount, pretty easy. Then… Read more

they have had sales that you get notified about , not harassed with and there is no hard sale.

Really peeps. Just a good team selling good gear at great prices.

Not one bad thing to say. Well donee Run DNA.

AZZA

I had such an amazing customer service experience with Lindsay. He was so kind and helpful! He genuinely went above and beyond to help me resolve my issue, even though he didn’t have to. The shoes also arrived really quickly. If I could give this business 10 stars, I would, just for the customer service alone! Show details

I ordered my shoes, they were delivered, when I opened them, I got two right shoes (one in the mens size and one in womens). I have emailed their support team 3 times, no response. Show details

Shows stock when ordering but after an entire day get told they are not in stock.

NB fresh foam 1080 size 10 2E. Delivered next day on standard shipping! $70 cheaper than shops and the width I wanted! A safe place I will go to first up when looking again. And the shoe itself, sooo comfortable. Show details

Ordered and within 48hrs they were delivered, quick and easy transaction, immediate email confirmation and kept up to speed with delivery and tracking, excellent service, would recommend Show details

sent wrong shoes, bad customer service experience, not replacing my shoes, sounds like a scam. Show details

Poor customer service very dismissive and presumptuous over the use of my new balance carbon shoes without knowledge Show details

Great Customer Service – The service at RunDNA was fantastic. I bought the wrong size shoes online, and they helped me replace them with no drama and super-efficiently. I had the replacements on my doorstep in 3 days! Show details

RunDNA Online Sports shop! Best online sports store for service! – Ordered two pairs of Brooks Ghost 16 running shoes from these guys yesterday and they were at my door TODAY! Amazing service - cannot thank them enough! Would definitely buy from them again.